Michelle Person

11011 Harts Rd #604

Jacksonville, Florida 32218
(904)520-0637 Home (904)554-9308 Cell
michelle.person@ymail.com

Objective: To obtain a position within the Industry where my Customer Service

and leadership experience can utilized.

Summary of Qualifications: A dedicated detail-oriented customer service

professional that is analytical and focused on achieving customer satisfaction, with
the will and desire to succeed beyond expectations.

PROFESSIONAL EXPERIENCE

July 2008-April 2010 Member Services Rep,

Sams Club

Delivers superior customer service by handling inquiries and request personally

and via telephone, while adhering to government and monetary regulations. Also
responsible for accurate account analysis of customer accounts in order to properly
retain members, while also assisting in the creation and development of member
relationships by offering different credit card and membership services, while also
maintaining high caliber of quality customer care, along with on the job training for
new hires.

May 2006- February 2008 Kingdom Kids Inc., Teachers

Assistant

Assisted teachers with child care and created weekly curriculum for students. Also
assisted clients with processing payments, answered inbound calls for customers
with questions about child care rates and services.

EDUCATION

Florida State College at Jacksonville January 2009 - Current

 William M Raines High School May 2007

COMPUTER SKILLS
Microsoft Office Word, Excel, Power Point, Outlook, Internet