Kelsey Oates

12870 Silver Springs Drive South, Jacksonville, FL 32224 Cell: (904) 502-4988

Objective
Looking for an opportunity for a career that will enable me to grow in the position as well as help the company prosper.

S u mma r y
Hands-on Operations Manager with strong people and team-building skills that have helped produce a revenue of over 80,000 dollars for my previous employer. Manage difficult customer and personnel issues to win new business for my employer. Manage multiple projects simultaneously while resolving related daily issues as they arise.

H ighlig hts
Problem-Solving Oral/Written communications Performance and Productivity Improvement Decision Making

Accomplishments
Resolved customer concerns by personally contacting, listening to, and interfacing with corporate executive leadership to expeditiously develop and deliver "Win -Win" solutions that turned dissatisfied customers into happy customers. Consistently exceeded the expected revenue goal by 22% each quarter. Turned several failing branches into productive assets for the corporation by managing the people directly and growing relationships with the customer base.

Experience
Unified Communications Inc. August 2008 to June 2011 Operations manager Jacksonville , FL Responsible for all aspects of operations including hire/fire techs, expense and cost control, inventory management and customer service. Collaborated with executive staff and management to implement the directives and initiatives that increase and maintain profitability and operational efficiency. Outback Steakhouse June 2011 to Current Regional Key Traveling Manager Jacksonville, FL Directed,controlled, and supervised all aspects of daily branch operations, which includes managing up 45 employees. Maintained responsibility for production and performance of regional Outbacks spanning over 28 branches.

Education
Duncan U. Fletcher High School Diploma Jacksonville, Jacksonville, FL 2009

Graduated with honors (4.0) GPA and a Silver Medallion Bright Futures Scholarship. Florida State College of Jacksonville Associate of Arts : Communications Jacksonville, FL, United States Deans list, Fall 2009 - Spring 2011 2011