BobbiJ.

Deal

ContactInformation:
8015979674
Bobbi_Deal@comcast.net

1227ShermanAve.
SaltLakeCity,UT84105

CustomerService

Teambuilder,taskdelegater,excellentcommunicationskills,demonstratesprofessionalattitudeunder
highstresssituations,consistentlyexceedscompanystandards,creativeproblemsolver,nurturesa
positiveworkenvironment,selfmotivator,workswellwithothers.

SummaryofQualifications

20yearsofcustomerserviceexperience.

Excellentwrittenandverbalcommunicationskills.

Extensivetrainingincustomerservice,includingspecifictrainingforseniorsensitivity,aswellas
escalatedinteractions.

Heldtohighermetricsbasedonincreasedperformanceandproductivityformostrecent
employer.

Successfullyorganizedincentiveprogramsforteammemberstoincreaserevenue.

EDUCATION

SaltLakeCommunityCollege,SaltLakeCity,Utah

ParkCityHighSchool,ParkCity,Utah

PROFESSIONALEXPERIENCE

ComcastCable,Sandy,Utah84070April2012topresent
SeniorRep1CollectionsAccountManager

Coordinatedteamincentivestoincreaseindividualproductivity.
Assistedwithnewhiretraining.
Certifiedmentorworkingtoimproveemployeeperformance.
Handledescalatedcallsforteammembers.

ExtendHealth,SouthJordan,Utah84095August2011toJanuary2012
BenefitsAdvisorMedicareInsurance

LicensedagentforMedicareinsuranceinUtah,IndianaandPennsylvania.
Workedwithretireestoassisttransitionfromgroupinsurancetoindividualplans.
Excelledinseniorsensitivitytrainingandapproach.

NovelteesInc.,SaltLakeCity,Utah84115May2009toJune2011
CustomerServiceSpecialist

Processedcustomerplacedbulkorders,ensuringaccuracy,propertransportandbilling.
Successfullymaintainedwebsiteaccuracyandproperupdatingofnewproducts.
Reviewedshippingordersforproperfilingandbackupofallshippingsystems.

CelsiusLounge,ParkCity,Utah84060August2006toJuly2008
BarManagerDailyOperations

Scheduledallstaffincludingbartenders,serversandsecurity.
Maintainedstockandinventoryonallalcohol,beverages,foodandbarsupplies.
Processedalldeposits,maintainedbookkeepingandpayroll.

SmokiesRestaurant,ParkCity,Utah84060December2003toApril2006
BarManager

Scheduledallbarstaffandsupportedrestaurantmanagerasneeded.
Processedcheckouts,paperworkandnightlydepositsforallemployees.
Maintainedproperinventoryonallalcohol,beveragesandbarsupplies.