CESAR RIVERA

2043 Club Crossing, New Braunfels, TX 78130

Cell Phone: 830-837-3280 Email: crivera67@live.com

KEY STRENGTHS
 Experienced individual with strong customer service, credit collections and sales experience
 Bilingual in Spanish

PROFESSIONAL EXPERIENCE

ValMark Chevrolet New Braunfels, TX October 2009-February 2010

Salesman

I worked with both new and pre-owned vehicles. Part of my job was to take care of the customers that
were coming to our lot and find the vehicle they were looking for. In addition I had to present figures to the
customer and convince them why they needed to buy from us.

DAY International Dayton, OH

Bilingual Customer Service Representative February 2007 - June 2009

Managed one of the largest accounts and provided customer service to our clients. Assisted the sales
representatives to make decisions to determine the correct product our client needed to run their
business. My position included taking inbound calls as well as calling the client.

Excellence in Motivation
Dayton, OH
Bilingual Customer Service Representative December 2002 – March 2005

Handled inbound and outbound calls, assisting customers with billing and product inquires. I helped train
new employees to get them ready to perform the job on their own. I was the “point of contact” for the
Encore and Scion accounts. That job consisted on assisting other associates with consumer/dealer
questions; daily/weekly/monthly reporting, monitoring categories and training customer service associates
on any new enhancements to the Encore and Scion application.

EDUCATION
Ricardo Lopez Mateos, HS Cancun, Quintana Roo, Mexico

HS Diploma

REFERENCES

Mike Mahan
Company: DAY International
Title: Customer Service Manager
Phone: 937-222-5743

Jerry Butcher
Company: Englewood Indoor Soccer
Title: Owner
Phone: 937-832-4625

Wayne Rentz
Company: DAY International
Title: Customer Service Director
Phone# 937-222-5732