Kimberly L Beauregard

12611 Chenwood Av
Hudson, FL 34699
Phone: 727-235-9500
Email: kimberlybeauregard@hotmail.com

OBJECTIVE:
I aspire to join a growth oriented organization where my professional skills will add to a team environment.

QUALIFICATIONS:
 Twenty years of customer service experience, specializing in fast paced environments with the ability to
think quickly and successfully handle difficult clients.
 Excellent interpersonal skills, plus the ability to work well with others, in both support staff and external
liaison roles.
 Comfortable interacting with all levels of an organization, as well as the public, in order to achieve a
mutually beneficial outcome.
 Able to negotiate and problem solve quickly, accurately and efficiently.
 Adept at multitasking whether that is focused on one project or various added responsibilities.
 Committed to quality and excellence.

PROFESSIONAL SUMMARY:
• Extremely proficient in call handling, whether inbound or outbound, focusing on accurately updating critical
account information, reviewing new and existing programs while up-selling new services or products, and
managing high maintenance clients.
• Ensured customer satisfaction by providing quality assistance and support exceeding individual and team
performance objectives as defined by management.
• Accountable for auditing, balance sheets and journal entry while regulating the Accounts Receivable
lockbox, including posting incoming payments, maintaining client spreadsheets, orders, and log entries.
• Recognized for ability to explain products and orders to customers, including initiating investigations to
resolving historical issues.
• Responsible for the evaluation and resolution of the financial and non-financial telephone inquiries relating
to HSN accounts.

EMPLOYMENT HISTORY:
• Home Shopping Network, Clearwater, FL
o Customer Service Associate (July 1998-May 2009),
o Amway Customer Service Associate (August 1996-July 1998),
o Sales Network Representative (October 1994-April 1996)
• World Connections, Clearwater, FL
o Data Entry/Accounts Receivable (August 1992-July 1994)
• Tampa Bay Personnel, Saint Petersburg, FL
o Temporary Customer Service Positions (May 1991-August 1992),

EDUCATION:
B.A., Tampa College, Clearwater, Florida 1992
Major: Business Management and Marketing
Minor: Paralegal
A.A., Tampa College, Clearwater, Florida 1989
Major: Business Administration
Minor: Computer Science