Professional Documents
Culture Documents
I am a Professional Customer Service Representative that will provide excellent and friendly service to
every customer, ensure customer satisfaction, resolve any issues a customer may have, have outstanding
knowledge and training to best assist each customer. I am goal oriented; reliable; able to communicate and
work well with others; able to work sufficiently on my own; positive, and dedicated.
Computer Skills:
My computer skill sets include: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Cash
Register, Sales Force, Time Force, Internet, Dual Monitor Screens, Siebel, Field glass, and IEX NICE,
procom, accuterm.
I am also trained in hard and soft phone sales skills.
Professional Experience:
Highmark Blue Cross Blue Shield (Apex)
8/31/15-10/20/15
7/2015-8/2015
06/2014 5/2015
08/2013 - 05/2014
05/2011 - 12/2011
I was in charge of handling all of my director's small business clients, and preparing them with the proper
paperwork for her beginner business classes. I was the receptionist for the building, I handled meetings,
briefings, faxes and copies. I was also a part of the promoting process for the small business classes
throughout the county. Being the Director's Assistant provided me with experience in leadership skills as
well as developing responsibilities for others within the company to better represent the company.
SECOND AVENUE VALUE STORES
01/2007 - 09/2010
11/2006 - 01/2007
Montgomery Mall
North Wales, P.a. 19454
CUSTOMER SERVICE/SEASONAL
I presented sales items to prospective customers; developed and maintained all store sales materials while
maintaining updated knowledge of all store merchandise; established and maintained all client
relationships; identified and reserved all client concerns; participated in marketing events.
MANNA ON MAIN STREET
07/2003 - 10/2006