Professional Documents
Culture Documents
6
Starting Point
Tickets prepped by Product Owners will be transfered into our queue
as Pending Future Enhancement, assigned to Frank Tenore
1) During a story point session, the Scrum Master updates Story Points
under Notes field by entering one space after colon and entering the
number. Save
2) Sprint Planning meeting takes place, and the Scrum Team accepts the
ticket into a Sprint by changing status to Assignedas well as the
Assignee. Save
4) Fast forward and the Scrum Team asks the business to begin final
acceptance testing.
a. Change status to Pending and Status Reason to Client Action
Required
b. Under Add Work Info: More Details section, select the
Publicradio button for View Access and Select Locked radio
button.
e. Save
5) CHANGE TICKET NO - CHG29379 .
6) RFS Link
a. Enter the INC # from Remedy 7.6 within the Summary Tab in
Remedy 6.0
b. Follow previous steps when creating a change ticket by adding
test scripts, approvals etc.
* The INC# MUST be entered in the following format:
INC0000000##### to ensure accurate tracking and reporting.