Professional Documents
Culture Documents
Summer 2016
Contents
Welcome ................................................................................................2
Introduction to Toyota (GB) PLC .........................................................3
Placements at Toyota ...........................................................................4
Graduate Programme ...........................................................................4
Other Job Opportunities ......................................................................4
Hear from our current students ...........................................................5
List of Vacancies starting Summer 2016 ............................................6
Application Process ...........................................................................14
Where to find us online ......................................................................15
Contact Us: ......................................................................................... 16
Welcome
Thank you for your interest in Toyota.
In this booklet, you will find out a little bit about us and the placements that we have
available for the placement year starting Summer 2016.
I hope that you find this booklet helpful, but please do get in touch with us using our
contact details if you have any questions that arent answered either here or on our
website.
Toyota (GB) PLC is the national marketing and sales company for Toyota and Lexus
vehicles in the UK, responsible for all Sales, Marketing, After Sales and Customer
Relations issues nationwide.
Vehicle sales are handled by a national network of around 200 Toyota and 50 Lexus
Centres. In early 2003 a dedicated network of Toyota Business Centres was
established within the sales network to cater specifically to commercial (fleet)
customers for both cars and light commercial vehicles.
Placements at Toyota
Each year Toyota (GB) PLC offers students the opportunity to join us for a 12 or 24
month period and carry out a real job within our business.
Placements are available in various departments across the business including
Product Marketing, Corporate Compliance, Lexus Operations, Finance, Press & PA,
HR, Training, CSR, Technical Support and Lexus Marketing
A role at Toyota gives you the opportunity to use your placement year to its full
potential, gaining a wealth of skills, knowledge and experience that will be a benefit
to your studies and aid your career post-graduation.
Graduate Programme
Each year, we take on 2 graduates to join us on a permanent basis on our generalist
graduate scheme. Graduates start in our Customer and Network Support
department, where they are exposed to a wide range of knowledge and have the
opportunity to interact with every other department to understand how the company
fits together.
Graduates are selected from students who are on placement with us; we do not take
external applications. This makes our application-to-hire ratio approximately 1:8
you have a very good chance of success!
http://tinyurl.com/pdob8qu
http://tinyurl.com/oaagrzw
Adam Mason
Leah White
http://tinyurl.com/nhneq9p
http://tinyurl.com/ph6kzxj
Linn Bodin
Jordan Legge
http://tinyurl.com/oprewuh
http://tinyurl.com/p9orxf5
Ismet Erdogan
Kathryn Mould
http://www.toyota.co.uk/careers/student-placement
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Sales ....................................................................................................11
Business Fleet Sales Assistant ............................................................................. 11
Marketing
Lexus Brand Marketing Assistant
In this role, you will act as the ambassador for Lexus products, as well as being the
eyes and ears of the product team, tracking market developments and making sure
that Lexus can maintain competitive advantage.
Working within the Product Marketing Team, this role will provide support to the team
and will be the first point of contact with the wider market. The role will encompass a
mix of regular tasks and project work which incorporates a broad spectrum of duties
and responsibilities.
You will gain exposure to a dynamic environment, with the opportunity to develop
interpersonal and time management skills, be exposed to senior management within
the business, and understand the dynamics of a multinational company.
You will have good attention to detail, be a strong all-round communicator and be
able to demonstrate a high level of literacy across the Microsoft Office suite,
particularly relating to Excel. An interest in the automotive industry and cars is
desirable, but not essential.
Marketing Programmes
In this role you will be an ambassador for the Marketing Programmes team,
providing and developing market intelligence (competitor research) to help inform
critical business decisions. You will also ensure that The Toyota Guild, our software
that manages Communication / Motivation & Reward continues to be a key feature in
our communications approach with the Centre Network.
You will support the Marketing Programmes Team through a range of activities,
including development of The Toyota Guild system the Centre Vehicle Demonstrator
Programme and collation & analysis of relevant competitor activities.
The role will enable you to work directly with most departments and field teams, as
well as the Toyota Centre Network and the agency responsible for managing The
Toyota Guild. You will contribute to the team by highlighting news and information
items of interest/importance, as well as identifying and recommending improvements
in department working practices.
You dont need to know the car market well, but you must be willing to learn an
interest in cars is helpful but not essential.
You will have excellent interpersonal and communication skills, and be a confident
user of software packages, particularly Excel. You will be able to demonstrate the
ability to pick up new software quickly.
This role involves continuous communication and rapport building with people in the
centre network, including (and largely) the management teams and Centre
Principals, and HR employees of the various franchises. Decisions will need to be
made by the individual regarding Invoice Appeals which will affect the centres
expenses, although managerial help can be sought for difficult decisions, and the
employee may need to be persistent when chasing managers in the centres for
course availability on the relevant programmes, and ensuring they stay up-to-date
with the work they need to do in line with this.
You will be proficient in Microsoft Excel, and have excellent telephone
communication skills. Previous training and/or HR experience will be an advantage,
but is not required.
You will also have the opportunity to contribute first hand to major project work such
as Eco-HQ, a unique partnership between Toyota, Royal Botanic Gardens Kew and
the Surrey Wildlife Trust
Legal Assistant
This role gives you the chance to work with a fully-embedded corporate legal
function, across a wide range of internally and externally facing legal areas. This will
include exposure to a range of work beyond your day-to-day workload as you
progress within the role.
Legal & Compliance is involved in a wide variety of work with all TGBs business
areas. Additionally some activities involve exposure to work at a senior Group level
with either Toyota Motor Europe (European Head Office) or Toyota Motor
Corporation (Global Head Office).
The department plays a key role in reporting compliance issues across TGBs
business areas to company management. Additionally, Legal & Compliance
maintains an advisory role to the business and is required to draft and implement
corporate policies and other documentation as well as being able to advise on issues
as they arise.
You will be involved in the preparation of materials for key committee and other
internal meetings. This will provide you with an opportunity to build relationships with
staff at a senior level and to influence the form and content of reports. Other key
accountabilities include:
IT & Systems Administration
Audit Planning
Policy Review
Committee Reporting
Vehicle Registration and Approvals
Drafting & Legal Research
You will be proficient in Microsoft Office software, and confident in adapting to new
systems. You will have clear, articulate communication, both orally and in writing,
and will be able to interact with colleagues in a confident and tactful manner.
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Sales
Business Fleet Sales Assistant
In this role, you will support the Fleet team who work directly with business
customers. As part of this fast-paced team you will look after the Demonstrator
programme, enabling fleet customers to test the cars before they buy them and
ensuring that our vehicles are deployed in the best way.
You will work with colleagues from various departments including Product Marketing
(Toyota and Lexus), Finance, Marketing Communications, Toyota Financial
Services, After Sales and external companies such as Sage CRM support providers
and Mystery Shop Data providers.
As you work on short term recommendations for continual improvement of
programmes, procedures and activity in the Fleet and Remarketing teams, you will
be required to communicate with all levels of the Fleet and Remarketing teams from
Field based team members up to General Manager level.
You will oversee suppliers and manage the Mystery shop quarterly programme and
the Business Classification reporting (to show best and worst performers).
To deliver these business-critical changes, you will have strong communication
skills, and have a confident approach to asking questions and making an appropriate
challenge.
11
Customer Services
After Sales Marketing Assistant
In this role, you will be the main point of contact for after sales marketing enquiries
and initiatives. Working with agencies, the dealers and the After Sales field team to
ensure that all after sales marketing queries are answered, you will coordinate and
deliver marketing campaigns, and support the delivery of an excellent customer
experience.
This role has a high degree of influence. You will have the opportunity to present to
other departments, host meetings for agencies and be the central point of contact for
network and field team enquiries, delivering after sales messages. Key areas of
responsibility include project managing marketing campaigns, ensuring the website
has accurate and relevant information, creation and delivery of printed marketing
materials & acting as the first point of contact for the After Sales Customer
Recommendation Survey (CRS).
This team is responsible for supporting our customers and dealer network, and has a
high level of interaction with agencies. You will therefore have previous experience in
customer handling, including an excellent telephone manner, and experience of
producing clear, written information (usually as an article or paper). You will also be
able to evidence strong Excel skills.
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Application Process
Application for all our roles is via our website at
http://www.toyota.co.uk/careers/student-placement
You may apply for as many roles as you are interested in; there is no
maximum number!
th
placements@tgb.toyota.co.uk
01737 367646
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@Toyota GB
Toyota UK
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http://www.toyota.co.uk/careers/student-placement
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Contact Us:
placements@tgb.toyota.co.uk
01737 367646
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