Zoho CRM vs. Salesforce.

com
| Comparison Sheet

Why Zoho CRM?

Zoho CRM is 1/5 the cost of our competitors and yet has most of the feature set that they claim
to have. Besides the additional inventory management functionality that includes quotes, orders,
invoices, vendors and products, we also offer integration with the Zoho Office Suite (Mail, Meeting,
Sheet, Writer, etc). For most of the small businesses, our competition is too expensive and costly to
manage and implement.

Zoho's advantage is based on ease-of-use as well as on our business model. Zoho's "pay-as-
you-go" model clearly gives customers the flexibility of shorter or longer-term commitments
minimizing any risk of vendor lock-in.

 Rich feature set with an intuitive web-based user interface

 Affordable CRM solution at a fraction of the cost of alternatives

 Available as on-demand service accessible from anywhere

 Fully customizable user interface to match any organization’s CRM process

 Export your data any time

 Increase business productivity by automating key aspects of the customer life cycle

 Continuous product updates with no service disruptions and extra costs

 Dedicated customer support during implementation & deployment

Annual Price for 5 users

4,000
3900

3,500
above 80% Saving with Zoho CRM
3,000

2,500
Pricing - $

2100

2000

1,500

1,000
468
500 288

0
CRM Service

Zoho CRM Zoho CRM + Outlook plugin

Salesforce Group Edition Salesforce Professional Edition

 Zoho CRM vs. Salesforce.com
| Comparison Sheet

Feature ZCRM FE SF GE ZCRM PE SF PE

_
Pricing Details
_
CRM Service Fee Free USD35/user/month USD12/user/month USD65/user/month
Unlimited
Number of User 3 Users Free Max 5 users Unlimited
_(First 3 Users Free)
_
Pricing Model Free Annual Monthly Annual
Data Storage (Leads, Contacts, 20MB/User
100,000 Records 1GB total Unlimited
_
Accounts, Cases etc.,) or 1GB per Org.
_
Document Storage (DOC, PDF, etc.,) 100MB 1GB 250MB 1GB
_
Premier Technical Support Free $ Free $
_
HTTPS Support    
_
Sales Force Automation
_
Lead Management    
_
Account Management    
_
Contact Management    
_
Opportunity Management    
_
Activities & Calendar    
_
Sales Forecasts - -  
_
Sales Quotas - -  
_
Product Catalog - -  -
_
Multiple Sales processes - - - 
_
Sales Methodologies - - - 
_
Marketing Automation
_
Online Lead Capture    
_
Email Templates (HTML/Plain-text)    
_
Campaign Management $  - 
_
Mass Email - -  
_
Email Response Tracking - - - 
_
Campaign Builder $ - - -
_
Document Management
_
Notes & File Attachments    
_
Folders Search -  - 
_
Contract Management
_
Contract Repository - - - 
_
Contract Approval - - - 
_
Contract Renewal - - - 
_
Customer Support & Service
_
Cases    
_
Solutions (FAQ/Knowledge Base)  -  
_
Online Case Capture  -  
_
Email-to-Case  -  
_
Case Queues -  - 
Case Assignment Rules - -  -
Notes: ZCRM FE - Zoho CRM Free Edition, ZCRM PE - Zoho CRM Professional Edition, SF GE - Salesforce Group Edition, SF PE -Salesforce Professional Edition, $ - Extra charges
Zoho CRM vs. Salesforce.com
| Comparison Sheet

Feature ZCRM FE SF GE ZCRM PE SF PE

Case History Tracking
_ - - - 
Self-Service
_ Portal - - - 
Asset
_ Management - - - $
Inventory Management
_
Sales Quotes
_ - -  -
Sales
_ Orders - -  -
Products
_ - -  -
Price
_ Books - -  -
Invoices
_ - -  -
Vendors
_ - -  -
Purchase
_ Orders - -  -
Analytics
_
Standard Reports
_    
Custom
_ Reports    
Report
_ Formulas    
Standard
_ Dashboards    
Customizable
_ Dashboards -
  
Report
_ Scheduler -   
Product
_ Customization
Home Page Customization
_    
Page
_ Layout Customization    
Rename
_ Tabs    
Custom
_ Fields    
Multiple
_ Value Group Pick lists    
Custom
_ Formula Fields -   
Custom
_ Tabs - - - 
System
_ Administration
Record-level Access Control
_ - -  -
Record
_ Sharing Control - - - 
Profile-based
_ Security - -  
Field-level
_ Access Control - -  -
Profile-based
_ Page Layouts- - - 
Workflow
_ Management
Lead Assignment Rules
_ - -  
Big
_ Deal Alerts - -  
Workflow
_ Rules - -  
Workflow
_ Notifications - -  
Workflow
_ Tasks - -  
Add-ons
_
Outlook Edition
_ USD3/user/month  USD3/user/month 
Office
_ Edition USD3/user/month  USD3/user/month 
Zoho
_ Mail -
USD5/user/month -
USD3/user/month
Export All Data USD10/request $ USD10/request $
Zoho CRM vs. Salesforce.com
| Comparison Sheet

Feature ZCRM FE SF GE ZCRM PE SF PE

_
Offline Edition $ - - -
_
Mobile Edition $ - - -
_
Lotus Notes Integration   - -
_
Globalization
_
Time Zone
   
_
Number, Date & Calendar Formats
   
_
Multi-Language Support
   
_
Multi-Currency
  - -
_
Third Party Integration
_
Third-Party Applications Integration
   
Web-services APIs -  - 
The information contained in this document represents the current views of Zoho CRM as of the date of the
publication. Zoho CRM cannot guarantee the accuracy of any information presented after the date of the
publication. This document is for information only. Zoho CRM makes no warranties, expressed or implied in
this document.
Updated On: 09.22.2009

Sign up @ www.zohocrm.com
Email : support@zohocrm.com Toll free : +1 888 900 9646

Headquarters: India Office:

ZOHO Corp ZOHO Corp
4900 Hopyard Rd., Suite 310 11 Shree Narayana Complex,
Pleasanton, CA 94588, Sarathy Nagar, Vijayanagar,
USA Velachery, Chennai 600042.

Zoho is a trademark of Zoho Corp (formerly AdventNet Inc). All other trademarks mentioned in this document are the property of their respective owners.
Copyright 1996-2009,Zoho Corp (formerly AdventNet Inc). All rights reserved. Updated On: 09-22-2009