1

Different jobs,
different destinations
[FOTO: PASAJEROS SENTADOS EN UNA TERMINAL DE AEROPUERTO]

AIMS

At the end of this unit you

will be able to give and ask for personal and professional information.
will be able to talk about jobs.
will know how to communicate in an airport.
will be able to talk about travelling.
will be able to describe weather conditions.
will be able to give reasons.
will be able to apologize.
will be able to make and respond to complaints in formal contexts.
will be able to use conditional sentences correctly.
will be able to use the prepositions at, in, on correctly.
will understand the importance of English as an international language.

WARM UPP
Look at the picture on this page:
What is it?
What can you do there?
Have you ever been in to a place like this?
Tell us about it!

CONTENTS
TOPICS
Meeting
people.
Travelling.

ORALINTERACTION,ORALMEDIATION
Doingsmalltalkwithastranger.
Givingandaskingforpersonaland
professionalinformation.

LISTENING COMPREHENSION,
ORALPRODUCTION
Meetingnewpeople.
Airtravelling.
/v/vs./b/

COMMUNICATIVE
FUNCTIONS
Givingreasons.
Apologizing.

VOCABULARY
Jobs.
Countries.
Theweather.

GRAMMARREVIEW
Conditionalsentences.
At/in/on(timeand
space).

LISTENING COMPREHENSION
1. Listen to the following dialogue between Ben Johnson and Petra Alboa (TRACK 1):

P: Excuse me. Is this seat taken?

B: No, its free. Go ahead! Sit down.
P: Thank you. Ive never seen the lounge as crowded as it is today.
B: Its because of the weather. With the snow and the wind most flights have been delayed.
My flight was scheduled to take off at 10, but Ive been waiting for three hours and nobody
knows anything.
P: Where are you travelling to?
B: Im going back home, to Boston. Ive been here for business for a couple of days.
P: I see. Im sorry about your delay. I live here, in Madrid, and Im travelling to Barcelona.
If I knew that the planes weren't going to fly soon, I would take the train. There is a high
speed train which takes only 4 hours to get there.
B: Why didnt you take it in the first place?
P: Id already booked the flight as it only takes 45 minutes. Yesterday the weather was fine
here. I couldnt have imagined that this snow storm would paralyse the city in only a few
hours. What kind of business are you in?
B: Im a human resources manager. I work for GHE, one of the largest American banks. Im
responsible for more than 3,000 people. Im in charge of recruiting new employees,
providing training, supervising payrolls, firing peopleWhat about you? What do you do?
P: Im a TV presenter. Ive got a nightly show on Channel 9.
B: How interesting! If I werent bald, I would have tried to work in the media. So you are
famous here.
P: Well yes, Im quite well-known, but I dont have lots of journalists following me
around.
B: By the way, let me introduce myself. Im Ben Johnson.
P: Nice to meet you, Petra Alboa.
B: Heres my business card. If you ever go to Boston, give me a call and Ill show you
around.
P: Thank you. I dont have any cards with me now, but Ill write my e-mail and telephone
number on this piece of paper: 0293838477, palboa@met.com.*
B: Wow! Thank you. Ill tell my wife Ive met a Spanish celebrity here. She is a journalist,
so she will be very interested. If the plane is still delayed, Ill watch your show tonight.
P: Thats if Im in Barcelona before 7 p.m if not, I dont know what are we going to do.
B: Is that woman over there a celebrity too? It looks like she has two bodyguards with her.
P: No, she is a politician. In fact, she is the vice-president of the government. She reports to
the president.
B: Whats her name?
P: Maria Luisa Lpez. Its funny. Shes so important but even they cant find a seat here. I
wonder why they didnt go to the authorities lounge.
P: Im going to get something to drink. Could you keep an eye on my bags, please?
B: Sure, go ahead. Theyll be safe with me.
P: Thanks. Ah! And can you keep my seat, please?
B: Of course!

* pialboa (all in one word) at met dot com

2. Answer the following questions from the previous dialogue:
a)
b)
c)
d)
e)

Where are the protagonists?

Are there many people there?
Why?
What does Ben do for a living?
Where is he from?

f) Do they appear to get on with each other?

g) Do they have anything in common?
ORAL MEDIATION
[FOTO: 2 HOMBRES Y UNA MUJER BRINDANDO]
3. Imagine you go to a company party with a friend from Greece who doesnt speak English
well and there you meet Bjork Andersen, a Swedish colleague. Help him to overcome the
misunderstandings by whispering an alternative explanation (TRACK 2):
[]

You: Hello Bjork, how are you?

B: Fine, thanks, and you?
You: Very well, thank you. Let me introduce you to Spiros Papafritous.
B: How do you do?
S. How do I do what?
You (whispering): You dont need to answer. Shes just greeting you.
B: Please take a seat.
S: Why? Are we going somewhere?
You (whispering): No, she is just asking you to sit down.
S: Oh! No, thank you. I prefer to stand. Look, the waiter is bringing some glasses of
champagne.
B: Well, Mr. Papafritous, tell me about yourself. What do you do?
S: Call me Spiros Im here talking to you!
You (whispering): No, she means
S. Oh, yes. Im a sales manager. Im in charge of the Athens region.
B: And how are things going?
You (whispering): She is asking you
S: Ah, this year has been very tough, because of the global crisis.
B: I see. So your branch couldnt make much profit?
S. Yes, we profited our time by taking some training courses on customer care.
You (whispering): She wants to know if
S. Oh! Sorry. Yes, we had some losses. Business went down by 20%.

How would you rephrase Bjorks words?

[NUEVO ICONO: BOCADILLOS / BURBUJAS]
COMMUNICATIVE FUNCTIONS
4. Giving reasons. You can use the following structures:

Because (+ sentence): I must wait at the airport because my flight is delayed.

Because of (+ noun phrase): The plane cannot take off because of the strong wind.
As: I have to spend the night in London as my flight has been cancelled.
Since (more formal): Ill go by train since all the flights have been cancelled.
In that and for can be used in a formal or literary context.
Due to (Formal, used especially in official statements): All flights were delayed due to the
snow/ I couldnt go out due to the snow.
Seeing that (+ sentence; more informal): I could go and visit Ellen seeing that I have to
spend the night in London anyway.

 With (+ noun phrase; since there is/are): With so many flights cancelled, I decided to go by
train.
5. Complete these sentences giving reasons (in the box) with the right preposition (if
necessary):
Thebadweather
Icouldntgetadiploma
Therain
Thestrike
Mydoctortoldmeso
a)
b)
c)
d)
e)
f)

I couldnt work today because

The flight was cancelled due
I have given up smoking since
I cannot become a manager
Sue is soaked because
He left home because

ORAL INTERACTION
6. Fill in the missing lines of this dialogue with your own sentences. The first person has come
to pick the second person at the airport. Say the missing part while you listen to it. Then
compare your version with the transcription given and the full version you can listen to
(TRACKS 3 and 4):
J.R. : Hello, Im Ron, John Ron.
You: _________________________________________________
J.R.: Nice to meet you too.
You: _________________________________________________?
J.R: Awful! We had an 8-hour delay, because of the snow. All the runways were closed.
You: _________________________________________________
J.R.: It seems they werent able to. Its incredible, being Madrid the capital of Spain.
You: ________________________________________________
J.R.: Its true. But it is much nicer living here.
You: ________________________________________________
J.R.: Yes, I am. Hungry and thirsty.
You: _________________________________________________
J.R.: - I love Japanese food.
You: - _______________________________________________
J.R..:- Its lost. They told me they will send it to my hotel tomorrow.
You : - _______________________________________________
J.R.: - Maybe, a clean shirt and a shaver?
You: ________________________________________________
J.R. : - In that case I would appreciate if you could lend me one of yours, and Ill give you back a
new shirt. The airline will pay for it anyway.
You: ________________________________________________
J.R. : Thank you very much.
7. Read the previous dialogue aloud with your partner again. Afterwards change roles. Then
simulate the situation trying not to read the text in the book.

PRONUNCIATION
8. /v/ vs. /b/.
Pay close attention to the difference between these two consonants, as in Spanish they are
pronounced in the same way. In English V is pronounced with your front teeth touching your lower
lip. English B is identical to Spanish B (TRACK 5):
[2 FOTOS: LABIOS APRETADOS Y MORDIENDO LABIO INFERIOR]
Basic
Blackberry
Blue
Business

Victoria
Very
Arrive
Vary

VOCABULARY
9. Jobs:
Whatdoyoudoforaliving?
Whodoyouworkfor?
Whatareyourduties?

Imanengineer.
IworkforIBM.
Iminchargeof
Imresponsiblefor
Organization chart (Hotel)
General Manager

Assistant Manager

Human Resources
Front Office
Manager
Manager

Head Housekeeper Food and Beverage Financial

Manager

Manager

Manager

Maintenance Marketing
Manager

Manager

Recruiting staff Payroll clerks

Deputy housekeeper

Linen keepers Floor housekeeper Florist

Room maids

Cleaners

Valets

Porters

10. Fill in the previous incomplete organization chart with the words in the box below and
find out the rest by working with two more students to find out more positions in the

organization of the hotel:

worker
chef
concierge
doorman

waiter
head-waiter chef-de-partie cook
headreceptionist commis waiter
cashier
barman
prep cook
night auditor
clerk
cloak-room attendant

accountant sommelier
butler

bell-boy

11. Can you draw a similar chart for other types of companies?
12. Sex differences:
[FOTO: ENFERMERA]
AGENTE DE VIAJES]

[FOTO: DIRECTOR DE CINE]

[FOTO: MUJER

a. What does she do? ________

do? _____________

b. What does he do? __________

c.What does she

[FOTO: PESCADOR]

[FOTO: EJECUTIVO]

d. What does he do? ___________________ e. What does he do: is he a blue collar worker or a
white collar worker?
Most jobs in English are the same for men and women:
She is a. teacher / an architect.

He is ateacher /an architect.

However, there are some differences; for example, Female ess:

Steward / Stewardess
Duke / Duchess
Host / Hostess
Prince / Princess
Waiter / Waitress
Landlord / Landlady
Apart from the nobility titles (duchess, princess), ess names have become part of the
politically correct debate and are being used less and less. Airlines now usually refer to
cabin crew, member of the cabin crew and air steward to cover both sexes. Similarly,
the term manageress is not used as often as before (manager is preferred for both).
Interestingly, the Hollywood establishment prefers actor for both sexes. Accordingly,
most textbooks now use only actor.
If the gender distinction is important, the words male / female can precede the job title:
Male doctor

Female judge

13. Find at least five more examples:

a)
b) ....
c)
d)
e)

14. Weather conditions:

a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
m.
n.
o.
p.

Sunny
Windy
Cloudy
Rainy
Snowy
Cold
Hot
Icy
Chilly
Foggy
Muggy
Fair
Fine
Dry
Damp
Freezing

15. Whats the weather like in...

a)
b)
c)
d)

Rome?
Athens?
Lisbon?
Reykjavik?

16. Relate the following words to a weather symbol:

shower flurry drizzle frost - hail deluge - sleet - rain - blizzard snow slush - fog lightning hailstones mist dew downpour - thunder haze tornado - heat wave - hot spell
READING COMPREHENSION
17. Read the following text (TRACK 6):

OnthefirstpageofthisunityoucanseetheIberiaVIPloungelocatedinterminal4atMadrid
BarajasAirport.

Major airlines have VIP lounges at the disposal of their first class and business clients. Some
companiesalsoissuespecialVIPcardstopassengerswhoflyineconomyclassbutwhowantto
enjoytheadvantagesoftheselounges.Theyhavetopayayearlyfee(nomorethan$80)tobe
abletousethelounges.Alsosomeairlinecardholders(forexample,ofgoldandplatinumcards)
areusuallyallowedintothelounges,eveniftheyareflyingtouristclass.

IntheVIPloungespassengerscanwaitfortheirflightincomfort.Personalisedcateringisonoffer,
with hot and cold drinks, spirits, wine, champagne, and a variety of snacks and pastries.
Passengers can work as there are plenty of computers with Internet connection, printers,
scanners,phonesandfaxmachines,aswellasmeetingrooms.Travellerscanalsohavearestas
manyoftheloungeshavesomebedstosleepin,incaseoflongdelays.Thebathroomstooare
verywellequippedwithallkindsofamenities.Someevenhaveshowers.


Whilepassengerswaittoboard,theycanreadinternationalnewspapersormagazines,orwatch
TVuntiltheyheartheannouncementwiththeboardinginformationfortheirflight.

Therearesomeextremelyluxuriouslounges,suchastheEmiratesone,whichoffersmassages,a
spa,fullmeals,agymandaswimmingpool.

18. Answer these questions on the text:

a) Who can use the VIP lounges?
b) What can you find in the lounges?
c) Are they all similar?
[FOTO: ROOM VIP DE AEROPUERTO CON PANEL LUMINOSO, ASIENTOS, ETC.]
19. Read the text below and the following definitions (TRACK 7):

Weunderstandbytourismboththeserviceindustryrelatedtotransportation,accommodation
andrelatedfields,aswellastheactivityofindividualsgoingtoplacesforleisureorotherreasons.

The World Tourism Organization (WTO) states that Tourism comprises the activities of people
travelling to and staying in places outside their usual environment for not more than one
consecutiveyearforleisure,businessandotherpurposesnotrelatedtotheexerciseofanactivity
remuneratedfromwithinthevisitedplace.

Therearemanyotherdefinitionsoftourismwhichcanbefoundindictionaries,booksandonthe
Internet,buttheyallhavesomecommoncharacteristicssuchasphysicalmovement,freechoice,
durationandintention.

Withregardtofreechoice,weunderstandthattouristicactivitiesarecarriedoutasaresultof
voluntarychoicesmadebyindividuals.Touristsarenotpaidfortheirtravelling(unlesstheyhave
wonaraffle,prizeorcompetitionforwhichtheprizeisatripwithspendingmoney).Depending
ontheinterestsofthepeople,therearemanytypesoftourism,suchas:

a.
For people who are interested in visiting historical landmarks and monuments as
well as enjoying the different aspects of the local way of life: for example, cuisine,
monuments,theatres,architecture,history,etc.
b.
For people who are interested in learning or taking part in a training course: for
example,languages,localartsandcrafts,medicine,etc.
c.
Forpeoplewhoarelookingforexcitingandsometimesriskyactivities,suchasheli
skiing,skydriving,bungeejumping,rafting,climbing,caving,etc.
d.
Forpeoplewhoreceiverewardsfromtheiremployersfordutiesperformedintheir
placeofwork:forexample,themostsuccessfulsalespersonoftheyearisawardedwitha
freetriptoBrazil.
e.
Forpeoplewhoseekrelaxation,improvingtheirphysicalandspiritualwellbeing:
spas,meditationorfitnesscentres,etc.
f.
For people who want to travel without causing a negative impact on the land or
the place they visit, often including activities in close contact with nature and avoiding

crowds:forexample,atriptotheBrazilianrainforestsoraphotosafariinSouthAfrica.
g.
Forpeoplewhowanttoinvestigatespecificaspectsrelatedtotheirprofessionor
studies,likeanarchaeologisttravellingtoEgyptorapsychiatristtoNewYork.
h.
For people who travel to places where they can play their favourite sports that
theymightormightnotbeabletodointheirplaceofresidence:golf,skiing,cycling,tennis,
surfing,etc.

20. Match the type of tourism in the box with the previous definitions and examples:
EducationalAdventureCulturalSport
EcotourismIncentiveHealthResearch
GRAMMAR REVIEW
21. Review the conditional clauses:
True or real conditions: if + present / present or future.
If I eat too much pasta, Ill get fat.
Water boils if its temperature reaches 100C.
If you need more money, ask your boss for a pay raise.
Possible but very unlikely or imaginary conditions: If + simple (or continuous) past / would
+ infinitive.
If he were really rich, he would have a better car. (Note the use of were instead of was)
If they caught the plane, theyd get there on time for the match.
Unreal or Impossible conditions: If + had + past participle / would + have + past participle.
If I had been a man, I would have been a football player (Im a woman, so that is
impossible).
22. Fill in the blanks with the right forms of the verb in brackets:
a)
b)
c)
d)
e)

If you (buy) the food, I (cook) for you.

If Madonna (come) to Spain, I (go). to her concert.
If it (snow) in Austin, we (go). to the ski resort last winter.
If I (eat). too much bread, I (get) fatter.
I (lend).. you some money if I (have) a job.

23. Review the prepositions on / in / at (time):

At
with exact hours: at 5 oclock / at midnight
periods of time in the year: at Christmas / at the weekend / at weekends, at Easter
some expressions: at the moment / at the age of / at the same time / at present
In
seasons of the year: in summer
years: in 2013 / in the 80s

 months: in April
centuries: in the 19th century
periods of time: in eight hours the plane will be taking off / I have to go in a few minutes /
Ill take the exam in three months time (Note the apostrophe)
parts of the day: in the morning / afternoon / evening (exception: at night)
in the short term, in the long run
in time = at the exact time
On

with certain expressions related to tourism: on / upon arrival, on the weekend (Am. Eng.)
days of the week: on Monday
a certain date: on 4th July / on my birthday / on Christmas Eve
on vacation / on holiday
on time = before the deadline

Complete these lists with other cases you encounter.

24. Fill in the blanks with the right preposition:
a)
b)
c)
d)
e)
f)
g)

Columbus discovered America. 12th October 1492.

Columbus discovered America. 1492.
Columbus discovered America.. the 15th century.
Columbus discovered America. 4 p.m.
Columbus discovered America the afternoon.
Columbus discovered America October.
Columbus discovered America 12th.

25. Review the prepositions on / in / at (space):

At
It is used for location where two points meet: Shall we meet at the restaurant?
It is used to show the location of persons who go for short periods of time to a certain place
(exception: at home): Where is Peter? He is at the hospital (he is visiting someone) / Where
is Raquel? She is in hospital (she might be sick and hospitalised for some months).
When people go to a place and come back regularly we also use this preposition: Where is
your father? Hes at the office (he works there, and goes there every day).
In
We use this preposition to show location inside a place: The pilot is the cabin. / Lets meet
in the restaurant (not outside, but inside, sat at the table).
In countries or cities: Where is John? In Paris / In France.
With some expressions: In the street.
On
It indicates physical contact with a surface: The key is on the bedside table / The picture is
on the wall / The business centre is on the first floor (exceptions: in a mirror / in a
photograph / in a picture).
With left /right: on the left / on the right / on the right-hand side.
With floor: on the first floor / on the third floor.
Where a place is: Lisbon is on the coast / Madrid is on the river Manzanares.
For transportation, we usually use on instead of in: The passengers are on the plane / bus /
ship (exceptions: in the car, in the taxi).

Complete this list with other cases you know of.

26. Fill in the blanks with the right preposition:
a)
b)
c)
d)
e)

Where is your suitcase? ...

Where is your suitcase? ...
Where is your suitcase? ...
Where is your suitcase? ...
Where is your suitcase? ...

home.
the liner.
the living-room.
the car.
London.

WRITING
27. Complaints:
Many times in your life you are in a situation where you have to make a complaint. It can be
because your flight is delayed, the food in the restaurant is cold or salty or bad, or there are
problems with your hotel room or with the goods you have purchased. If this is the case, you will
have to fill out a complaint form or write a complaint letter or email.
In all cases, you must clearly state:
The name (with code or reference if possible) of the good or service you are complaining
about.
Your personal details (name, address, contact number)
The date, the time and the place where the incident happened or the good was bought.
Also:
Clearly explain the incident that was the cause of your complaint. Mention any documents,
witnesses, etc. you many have.
Ask for compensation, giving several alternatives if possible.
Explain what you will do if you dont get compensation.
Be polite but assertive, concise and factual.
Example (TRACK 8):

Youraddress

Date,place

DearSir/Madam/Mr.Name,

On 23 February 1012 I had to fly from Madrid to Vigo with your company returning the
following day. The departure was scheduled for 9 am from Terminal 4. I was there one hour
before.IhadcheckedinandhadmyboardingpassreadywhenIheardanannouncementthatthe
flightwasdelayedfortwohours.Iwaitedfortwohoursuntilanewannouncementtoldusthat
theflightwasagaindelayeduntil5pm.Iwenttotheairlinecountertoaskformoreinformation
ortofindasolutionasIhadaweddinginVigostartingat5pm.However,thestaffdidnotknow
thereasonforthedelayandtheywerentevensureiftheplanecouldtakeoffat5.Iaskedfora

refundsoIcouldpurchaseanotherticketwithadifferentairlineorevengobycarorbusifthe
firstoptionwasntpossible,butthesupervisortoldmethatthiswasnotallowed.

To cut a long story short, we boarded the plane at 7 pm, without any explanations or
services,suchasdrinksormeals.WhenIarrivedatVigo,theweddingwasalmostoverasIhadto
takeataxiandgotomyhotelfirsttogetproperlydressed.Asthereasonofthe10hourdelay
wasnttheweatherconditions,IthinkIhavetherighttocompensationwhichgoesfurtherthan
the price of the ticket, as I had taken one day off for that wedding and the moral harm of not
beingtherecannotbefinanciallycompensated.Ofcourse,Ihopeatleasttogetbackthepriceof
theticketIpaid.Anyway,Iamalsoopentootheralternativesolutionsyoumightconsider.

IfIdonotgetananswerbynextmonth,Illpassthismatterontomylawyer,sohetakes
thenecessarylegalmeasurestosortthingsout.

Yoursfaithfully,

Yoursignature
Yourname

28. Now your turn: imagine a problem or a faulty product. Work in pairs. Write a complaint
letter to a coursemate. Subsequently, s/he will write a letter to you offering a solution to the
problem.
29. Responding to complaints and apologizing:
In your professional life you will have to answer to many complaint letters, mails, telephone calls,
etc. Even if the person who complaints is very angry, you have to be friendly and positive, yet
assertive. Try to put yourself in the other persons shoes and understand the problem, while
protecting the image of your company. Express your sympathy and apologize. If he/she is right
offer a reasonable and adequate solution to the problem.
Example (TRACK 9):

Reference,code,name,etc.
Place,date

DearName,

First of all, I would like to say I am very sorry for the inconvenience we caused you on 23rd
February2012.

Ihavefoundoutthatyourplanewasdelayedduetotechnicalproblemsthepilotsdiscoveredin
Rome. Theemployeesat the airport did not know how long the problem would take to repair;
therefore,theycouldnotgiveanaccurateanswertoyouortherestofthepassengers.However,
youshouldhavebeenofferedafreelunchanddrinkstohelpyouendurethelongwait.Imust
apologizeforthattoo.

Inthelightofthis,wehavedecidedtogiveyouourgoldcardwhichallowsyoutouseourVIP

lounges and free parking, together with 50,000 free air miles which are equivalent to 2
internationalflightswithinEurope,1toAsiaorAmerica,or5domesticflights.Wehopethiswill
be acceptable to you and that you will continue to place your trust in us and consider us your
favouriteairline.

Pleaseletmeknowifthissolutionmeetswithyourapproval.

Yourssincerely,

Name

[ICONO DE BOCADILLOS / BURBUJAS]

COMMUNICATIVE FUNCTIONS
30. How does the author of this letter apologize? Think of other ways to express your
apologies (the examples are roughly ordered from more to less formal and more to less
emphatic):
Id like to express my apologies for the inconvenience. / Please accept my apologies / Id
like to apologize / My apologies for the inconvenience.
Would you forgive me? / Please forgive me for the inconvenience.
Im awfully sorry for the inconvenience. / Im ever so sorry. / Sorry for the
inconvenience.
The most common prepositions in these sentences are for and about. The former is used in
more precise sentences (e.g., I m sorry for throwing coffee on your computer); the latter is
preferred in general apologies (e.g., Sorry about the mess). Which prepositions would you
use in the following sentences?:
a)
b)
c)
d)

Im sorry having lost my nerves.

Im sorry I lost my nerves.
Im sorry the delay.
Sorry that.

CULTURE
31. Why is English important? Talk with your coursemates about it. Then read the text and
answer the questions:
The World Map of the English Language

In this century when global communication is a fact thanks to the Internet and the affordable
means of international transportation, people use English as the lingua franca.
Major newspapers and TV channels as well as music and film industries use English as their
major language. But not only the communication and entertainment industries are English
speaking. The scientific world presents its findings in articles written in English in prestigious
magazines, such as Science or Nature. Financial transactions all over the world are also made in
English.
English is fashionable and in many countries English names can be found in many
businesses and other places (Pepes Pub, Accessorize, Stop, etc.). English is no longer only a
subject to be learnt at school anymore, but a must in modern society.
If you ask people in which countries English is the official language, the majority will
mention the United Kingdom and the United States; some others will also think of Ireland, Canada,
Australia and New Zealand; but many will forget Caribbean countries which were former British
colonies, such as: Antigua Barbuda, the Bahamas, Barbados, Belize, Dominica, Grenada, Guyana,
Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, and Trinidad & Tobago. Though
these islands are small, they are culturally and lingustically tied to the UK. Also some islands such
as the Cayman Islands, the Virgin Islands, etc.
In Africa there are many English speaking countries: Botswana, Cameroon, Gambia, Ghana,
Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritius, Namibia, Nigeria, Sierra Leona,
Seychelles, South Africa, Sudan, Swaziland, Tanzania, Rwanda, Zambia and Zimbawe.
In Asia, there are the old British colonies of Singapore and Hong Kong (since 1997
belonging to China), Pakistan and India.
Even in Europe there are places like Gibraltar, Malta, and the Channel Islands where
English is the official language.
32. Write the names (in English) of all the countries in the world where Spanish, French,
German, Italian and Dutch are spoken.
TASKS AND PROJECTS
33. Work in small groups. Introduce yourselves, ask and give personal and professional
details, and talk about your favourite type of tourism. Write a report and present the results
to the rest of the course. You may record your voice, use PowerPoint, draw charts with
percentages, etc. If you decide to use PowerPoint, you are advised to read the extra activity of
unit 2 first.

WHAT ABOUT YOU?

MY PORTFOLIO
34. In what situations do you use English in your daily life? ( ):

Writingletters
Writingemailsandmessagesinforums
Writingreports,contractsandotherdocumentsatwork
Writingpoemsandshortstories,songs
Talkingtodistributors
Talkingtoclients/customers
Talkingtofriends
LookingforinformationontheInternet
Readingfiction(novels,shortstories,etc.)
Readingletters,journals,press,magazines
Readingemails,messages
Listeningtomusic
WatchingTV
Seeingmovies
Inclass
Travelling
Working

Think of other uses of English which you could easily incorporate into your daily life that you find
helpful.
How do you learn English? (by listening to audiotapes / looking up the words in the
dictionary / etc.).
.
What difficulties have you found in this unit?
..
SELF-ASSESSMENT
35. After working on this unit check your own learning. Complete the following chart after
giving it some thought:
Im now capable of( ):

Not very Abit

well
Givingandaskingpersonalandprofessionalinformation

aboutmyselfandothers.
Knowingmoreaboutairportsandhowtocommunicate

insuchcontexts.
Talkingaboutjobs.

Well

Very
well

Talkingabouttravelling.
Describingweatherconditions.
Givingreasons,justifyingthings.
Expressingyourapologies.
Makingandrespondingtocomplaintsinformalcontexts.
Usingconditionalsentencescorrectly.
Using prepositions at, in, on for time and space relations
correctly.
Knowing more about the English language and
Anglophonecountries.

TO KNOW MORE
Study tips:
http://www.ego4u.com/en/cram-up/learning
Jobs in Spanish/English - English /Spanish:
http://www.lingolex.com/job.htm
More exercises on conditionals:
http://www.ego4u.com/en/cram-up/grammar/conditional-sentences/type-1/exercises
More exercises on prepositions at/in/on (time):
http://esl.about.com/library/quiz/blgrquiz_prep3.htm
More exercises on weather vocabulary:
http://esl.about.com/library/beginner/blweathervocabulary.htm
On types of tourism:
http://en.wikipedia.org/wiki/Category:Types_of_tourism
On luxury VIP lounges:
http://travel.yahoo.com/p-travelguide-12845231-v_i_p_lounge_dubai-i
Global English (book):
Crystal, D. (2003) Global English. Cambridge: Cambridge University Press.
http://www.sprachshop.com/sixcms/media.php/811/English_as_a_grobal_lang_sample_ch.pdf
Listening to dialogues (travelling situations):
http://www.focusenglish.com/dialogues/traveling/travelingindex.html
Free English dictionary:
http://www.babylon.com/affiliates/landing/index.php?id=CD5137&textlink=esgn13886