Deployment Guide For Avaya Scopia XT Series

Deployment Guide for Avaya Scopia XT
Series
Version 8.3
For Solution 8.3
July 2014
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Deployment Guide for Avaya Scopia XT Series Version 8.3
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Deployment Guide for Avaya Scopia XT Series Version
8.3, July 28, 2014
http://support.avaya.com
Notices | 2
Table of Contents
Chapter 1: About the XT Series
About the Models in the XT Series Product Line ............................................................................................. 8
Comparing Between XT Series Models ......................................................................................................... 11
About the Built-In MCU ...................................................................................................................................12
Technical Specifications ................................................................................................................................. 13
Checking the Product Shipment ..................................................................................................................... 16
Chapter 2: Initial Workflow for Deploying the Avaya Scopia XT Series
Chapter 3: Planning the Topology of the Avaya Scopia XT Series Deployment

Topology for Avaya Scopia XT Series as Endpoints ................................................................................... 19
Planning the Topology of Avaya Scopia XT Series with Scopia XT Desktop ........................................... 20
Planning NAT and Firewall Traversal with Avaya Scopia XT Series ...........................................................21
Supporting ISDN Connectivity ........................................................................................................................ 24
Implementing External API Control ................................................................................................................ 25
Implementing Port Security for the Avaya Scopia XT Series .......................................................................25
Opening Ports for the XT Series .........................................................................................................26
Configuring the TCP or UDP Port Range on the Avaya Scopia XT Series ..................................... 32
Chapter 4: Setting Up the XT Series Hardware

Planning the Optimal Room Setup ................................................................................................................. 35
Connecting Avaya Scopia XT Series to the Network ...................................................................................38
Connecting Monitors to the XT Series ............................................................................................................38
Connecting Cameras or DVD players ............................................................................................................ 39
Connecting the PTZ Camera ..............................................................................................................40
Connecting Multiple HDMI Devices or Cameras (XT5000 Series only) .............................................41
Connecting an Additional PTZ Camera Directly .................................................................................45
Connecting a DVD or Blu-ray Player or Other Analog Video Equipment ...........................................47
Connecting Microphones and Speakers to the XT Series ............................................................................. 48
Choosing a Microphone for Your XT Series .......................................................................................48
Table of Contents | 3
Connecting a Microphone to the XT Series ........................................................................................51

Connecting Headphones or an Amplifier with Loudspeakers ............................................................ 52
Connecting a Computer to the XT Series .......................................................................................................54
Chapter 5: Controlling the XT Series

Accessing the XT Series Local Menu .............................................................................................................57
About the XT Remote Control Unit .................................................................................................................59
Pairing an XT Remote Control Unit .................................................................................................... 60
Navigating Menus with the Keyboard and Mouse ..........................................................................................61
Accessing XT Series Web Interface ...............................................................................................................63
Registering the XT Series to a SIP Server ..................................................................................................... 64
Managing Avaya Scopia XT Series from Scopia Management .................................................................66
Chapter 6: Initial Configuration of the XT Series

Registering and Enabling the License ............................................................................................................69
Configuring Basic Settings with the Quick Setup Wizard ...............................................................................72
Setting the System Name and Language ...........................................................................................73
Adjusting the Image Position .............................................................................................................. 75
Configuring Basic Network Settings ................................................................................................... 76
Configuring Basic Gatekeeper Settings ............................................................................................. 77
Installing Scopia XT Control to Use Keyboard and Mouse (Scopia XT Executive) .......................78
Setting Date and Time ........................................................................................................................ 80
Setting the Time Zone ........................................................................................................................ 81
Configuring the Screen Saver to Start Automatically ......................................................................... 82
Configuring Monitors .......................................................................................................................................83
Configuring Cameras ......................................................................................................................................87
Configuring Microphones ................................................................................................................................90
Chapter 7: Advanced Configuration of the XT Series

Enabling Advanced Maintenance on the XT Series .......................................................................................95
Configuring Advanced System Name Settings .............................................................................................. 96
Configuring Advanced Network Settings ........................................................................................................99
Configuring Advanced IP Address Settings ....................................................................................... 99
Configuring Advanced Network Connectivity ................................................................................... 101
Configuring NAT and Firewall Traversal .......................................................................................... 104
Defining QoS Priority of Types of Network Traffic ............................................................................105
Configuring Advanced Gatekeeper Settings .................................................................................... 107

Setting Call Bandwidth in XT Series .............................................................................................................110
Setting a Time Limit for Videoconferences ...................................................................................................113
Configuring Advanced Sound (Audio Output) Settings ................................................................................ 114
Configuring Advanced Regional Audio and Video Settings ......................................................................... 118
Configuring Advanced Echo Cancellation on External Microphones ...........................................................120
Configuring XT Series to use LDAP Directory ............................................................................................. 122
Configuring Advanced DTMF Settings ......................................................................................................... 126
Setting Recording Preferences .....................................................................................................................127
Saving PTZ Camera Positions ..................................................................................................................... 129
Remotely Controlling the XT Series with AT Commands .............................................................................131
Sending Status with SNMP .......................................................................................................................... 133
Updating the XT Series ................................................................................................................................ 135
Upgrading the Software Using a PC .................................................................................................135
Upgrading the Avaya Scopia XT Series Software Using a USB Drive .......................................... 136
Chapter 8: Securing your XT Series

Setting PIN Codes for the XT Series ............................................................................................................138
Securing Web Access to the XT Series ....................................................................................................... 139
Enabling and Securing Remote Upgrades ................................................................................................... 141
Securing Connections to the XT Series Using TLS ..................................................................................... 142
Generating and Uploading a Certificate Signing Request for XT Series ......................................... 143
Backing Up and Restoring XT Series Certificates ............................................................................146
Deleting XT Series Certificates .........................................................................................................147
Enabling the TLS Connection in XT Series ...................................................................................... 149
Enabling Encryption for Videoconferences ...................................................................................... 150
Chapter 9: Troubleshooting the Avaya Scopia XT Series

Viewing System Information for Customer Support ..................................................................................... 153
Retrieving XT Series Logs ............................................................................................................................154
Enabling System Logs and Remote Initialization ............................................................................. 155
Retrieving Network Traffic Logs ....................................................................................................... 157
Retrieving System Logs ....................................................................................................................158
Resolving Problems Connecting Calls ......................................................................................................... 159
Resolving Audio Problems ........................................................................................................................... 160
Cancelling the Echo on HDMI Monitors ....................................................................................................... 162
Resolving Monitor Display Problems ............................................................................................................163
Resolving Problems with Displaying Video .................................................................................................. 167

Resolving Lip Sync Problem .........................................................................................................................169
Resolving Camera Issues .............................................................................................................................171
Resolving IP Address Problems ................................................................................................................... 172
Cannot Control with Keyboard and Mouse ...................................................................................................174
Resolving Problems Viewing Computer Content ......................................................................................... 175
Resolving XT Remote Control Unit Problems .............................................................................................. 175
USB Software Upgrade Failure .................................................................................................................... 176
Restoring Default User Settings ................................................................................................................... 176
Glossary of Terms for Scopia Solution
Chapter 1 | About the XT Series

The Avaya Scopia XT Series is a set of dedicated videoconferencing endpoints which incorporate state-of-the-art
video technology for high definition (HD) conferencing. You can also locally host videoconferences with the built-in
MCU on most XT Series models. The XT Series seamlessly works with a wide variety of endpoints, including H.323,
SIP, Scopia Desktop Clients, Scopia Mobile devices, and ISDN endpoints (via Scopia 100 Gateway).
Figure 1: XT Series products

This section provides an overview of the general features and capabilities available in the XT Series:
The XT Series is a dedicated videoconferencing endpoint which can also host its own videoconferences with its
built-in MCU, without requiring an external MCU.
Excellent video quality, with resolutions of up to 1080p at an unprecedented 60 frames per second (fps),
depending on the model.
Support for dual HD video streams, allowing PC presentations to be shared alongside video from the camera in
resolutions of up to 1080p at 60fps, depending on the model.
Seamlessly share data and presentations with third-party endpoints.
DVD-quality audio with up to 48 kHz sampling rate audio encoding capability, depending on the model. The
sampling rate is a measure of the accuracy of the audio when it is digitized. The XT Series endpoints are
shipped with different microphones depending on the model. You can add dedicated Microphone Pods or
additional analog microphones if required.
High quality video and audio even with limited bandwidth or poor network conditions, by using two compression
methods:
H.264 Scalable Video Coding Technology (SVC) in point-to-point calls. SVC extends the H.264 codec
standard to dramatically increase error resiliency and video quality without the need for higher bandwidth.
H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile,
enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission
(sending and receiving endpoints) to support this protocol.
NetSense is a proprietary Scopia Solution technology which optimizes the video quality according to the
available bandwidth to minimize packet loss. As the available bandwidth of a connection varies depending
About the XT Series | 7
on data traffic, NetSense's sophisticated algorithm dynamically scans the video stream, and then reduces
or improves the video resolution to maximize quality with the available bandwidth.
Ability to record and playback videoconferences using a USB drive (may require license, depending on the
model).
For an even better experience, Scopia Control enables you to remotely control the XT Series features using
the intuitive touch interface of an Apple iPad (may require license, depending on the model).
Secure point-to-point video calls and videoconferences, via encrypted connections or using TLS certificates.
You can have up to three remote encrypted participants in a videoconference.
Important:
Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more
information, consult your local reseller.
Navigation
About the Models in the XT Series Product Line on page 8
Comparing Between XT Series Models on page 11
About the Built-In MCU on page 12
Technical Specifications on page 13
Checking the Product Shipment on page 16
About the Models in the XT Series Product Line

The Avaya Scopia XT Series is a set of dedicated videoconferencing endpoints which incorporate
state-of-the-art video technology for high definition (HD) conferencing. You can also locally host
videoconferences with the built-in MCU on most XT Series models. The XT Series seamlessly works
with a wide variety of endpoints, including H.323, SIP, Scopia Desktop Clients, Scopia Mobile
devices, and ISDN endpoints (via Scopia 100 Gateway).
This section provides an overview of each model in the XT Series product line. To easily compare the
different Avaya Scopia XT Series endpoints, see Comparing Between XT Series Models on page 11.
The Avaya Scopia XT Series includes the following models:
Avaya Scopia XT5000 Series
With HD video resolution of up to 1080p video at 60 frames per second (fps), the XT5000 sets the
standard for an exceptional videoconferencing experience, and is designed for easy setup and
control.
The 3-way Microphone Pod provides superb signal-to-noise ratios, which isolates speakers' voices
over background noise and gives a crisp high quality sound. You can also add a second
microphone for unparalleled large room coverage.
The XT5000 720 provides HD video resolution of 720p at 60 fps and 5x optical zoom, with the
option to upgrade to 1080p at 60fps and 10x optical zoom.
Figure 2: Avaya Scopia XT5000 Series

Avaya Scopia XT4000 Series
Experience cost-effective HD videoconferencing with the Avaya Scopia XT4000 Series, which
was designed specifically for small meeting rooms. The included camera has 5x zoom with an
option to upgrade to 10x zoom.
Figure 3: Scopia XT4200

Avaya Scopia XT Telepresence
Experience the immersive feeling of telepresence using the Scopia XT Telepresence platform.
The excellent video quality in each of the three cameras, combined with high-quality audio, give
the feeling of an in-person meeting.
Depending on the XT Codec Unit used in your XT Telepresence deployment, you can inherit the
features of the Avaya Scopia XT5000.
Figure 4: Scopia XT Telepresence

Avaya Scopia XT Executive
Designed as a professional personal endpoint, the Scopia XT Executive is an all-in-one HD

videoconferencing desktop endpoint and PC monitor. The Scopia XT Executive fully integrates
with your PC or Mac. Using a unique control application, you can place calls, join
videoconferences, and navigate the system menus with your computer's keyboard and mouse.
The XT Remote Control Unit can be used as well.
The Scopia XT Executive has a built-in, high-quality HD camera with a maximum resolution of
1080p at 30 frames per second (fps) together with the display. To fit your videoconferencing
needs, you can also connect an optional XT Premium Camera with PTZ capability.
Figure 5: Scopia XT Executive

Scopia XT Meeting Center
The Scopia XT Meeting Center is a high performance HD videoconferencing system, designed to
quickly convert a regular meeting room into a videoconferencing room, where you can mount up to
two HD 1080p monitors on a mobile stand. This system uses the powerful XT5000 Series codec.
Figure 6: Scopia XT Meeting Center

The XT5000 and Scopia XT Executive can also locally host HD continuous presence videoconferences
with their built-in MCU. You can choose a license of up to 4 or 9 participants.
Important:
The Scopia XT Executive can host up to four participants.
Depending on your deployment and the model, you can locally host videoconferences with other
endpoints (including H.323, SIP, Scopia XT Desktop clients, Scopia Mobile, and ISDN endpoints, if
your deployment includes an ISDN gateway such as Scopia 100 Gateway) without relying on an
external MCU. You can locally host videoconferences with the following editions:
Avaya Scopia XT Series MCU Edition
The Avaya Scopia XT Series MCU Edition allows you to host videoconferences with standard
H.323, SIP, and ISDN (via Scopia 100 Gateway) endpoints on your chosen XT Series model.
Avaya Scopia XT Series SMB Edition
The Avaya Scopia XT Series SMB Edition allows you to host videoconferences with a variety of
different endpoints on your chosen XT Series model: Scopia XT Desktop clients, Scopia Mobile
clients, H.323, SIP, and ISDN (via Scopia 100 Gateway) endpoints.
It includes the software of the Scopia XT Desktop server which must be deployed in the DMZ.
Important:
If your license allows nine participants, you can include up to eight remote endpoints.
For more information on the SMB Solution deployment, see Avaya Scopia Solution Guide.
Comparing Between XT Series Models

This section provides a comparison between the models of the Avaya Scopia XT Series product line.
For an overview, see About the XT Series on page 7.
The following table summarizes the differences between each of the models in the XT Series.
Table 1: Differences in features for models in the XT Series

XT5000
XT5000 720
Feature
Avaya Scopia
XT4000 Series
Scopia XT
Telepresence
Scopia XT
Executive
Maximum HD
resolution
1080p 60fps
720p 60fps (1080p 720p 60fps (1080p

optional)
optional)
1080p x3 at
60fps
Hosting with
built-in MCU
Can host videoconferences

(optional)
Can host videoconferences

(optional)
No hosting of
videoconferences
No hosting of
Can host videovideoconference conferences
s
(optional)
Camera
PTZ camera
PTZ camera
PTZ camera
PTZ disabled
after calibration
Optical zoom
10x optical zoom 5x optical zoom

(10x optional)
5x optical zoom
(10x optional)
10x optical zoom 10x optical zoom

for optional
camera
720p sends at
30fps tx, receives
at 60fps (1080p
optional)
Built-in USB
camera with
digital PTZ only
(additional PTZ
camera optional)
XT5000
XT5000 720
Feature
Total zoom
(optical x
digital)
40x total zoom
40x total zoom

(optional)
Avaya Scopia
XT4000 Series
40x total zoom

(optional)
Scopia XT
Telepresence
Scopia XT
Executive
PTZ disabled
after calibration
40x total zoom

for optional
camera
Shared content Dual video at

resolution
1080p 60fps
Dual video at 720p Dual video at 720p

60fps (1080p
60fps
optional)
Dual video at
1080p 60fps
Dual video at
1080p 60fps
High network
SVC (point-toerror resilience point calls only),
NetSense &
H.264 High
Profile
SVC (point-to-point SVC, NetSense &

calls only),
H.264 High Profile
NetSense & H.264
High Profile
SVC, NetSense
& H.264 High
Profile
SVC (point-topoint calls only),

NetSense &
H.264 High
Profile
High-quality
audio
48 kHz sampling
rate
48 kHz sampling
rate
48 kHz sampling 48 kHz sampling

rate
rate
Type of
microphone
3-way
Microphone Pod
3-way Microphone 1-way Microphone

Pod
Pod
3-way
Built-in
Microphone Pod microphone
(Microphone Pod
optional)
Additional
Ethernet
connection
speed
10/100/1000
Mbps
10/100/1000 Mbps 10/100/1000 Mbps

(optional)
(optional)
10/100 or
10/100/1000
Mbps
Supports
Scopia
Control
Scopia Control
license included
Scopia Control
(optional)
Scopia Control Scopia Control

license included (optional)
USB recording
Can record on
USB disk
Can record on USB Can record on USB No USB

disk (optional)
disk (optional)
recording
Can record on
USB disk
(optional)
Scopia XT
Control for
control with
mouse and
keyboard
N/A
N/A
included
48 kHz sampling
rate
Scopia Control
(optional)
N/A
N/A
10/100/1000
Mbps
About the Built-In MCU

You can use your Avaya Scopia XT Series to join a videoconference hosted on an external MCU, like
the Scopia Elite MCU, or you can host a meeting on the built-in MCU if available.
An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages
the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities.
Figure 7: Hosting a videoconference on the XT Series

You can add a license to most XT Series models to activate the built-in MCU to host videoconferences
locally (see Registering and Enabling the License on page 69):
MCU4 can host videoconferences with up to four participants (one local, three remote).
MCU9 can host videoconferences with up to nine participants (one local, eight remote).
Important:
The embedded MCU can mix standard definition and HD endpoints in the same meeting, without one
impacting on the other. The built-in MCU also supports both wide-screen (16:9) and standard formats
(4:3), incorporating them seamlessly into the video layout.
While generating the video layout, the built-in MCU must shrink each participant's image to fit the layout.
So while the composite video layout remains in HD, each participant's image within the layout can reach
a maximum resolution of 448p.
When using the XT Series as an MCU only, not participating locally, we recommend blocking the audio
and video input from this XT Series during the meeting.
For the best experience when using the Avaya Scopia XT Series MCU Edition, we recommend
activating the license known as High Bandwidth Option (12Mbps total for all participants) to avoid
sending video at the default lower 6Mbps total for all participants (see Registering and Enabling the
License on page 69).
Technical Specifications
This section details the system specifications of the Avaya Scopia XT Series. Refer to this data when
preparing system setup and afterwards as a means of verifying that the environment still complies with
these requirements.
For detailed safety information consult the Avaya Scopia XT Series Safety Instructions leaflet enclosed
in the delivery package.
Table 2: Physical device specifications

XT5000 Series
System power
requirements
Scopia XT Executive
XT4000 Series
100-240 VAC, 50/60 Hz, 1.8 A Max.
Maximum power
consumption
100-240 VAC, 50/60 Hz,

1 A Max.
60W (205 BTU/h)
Operating temperature
0C to 40C (32F to 104F)
Relative humidity
5% to 90% non-condensing
Storage temperature
Physical dimensions and
Net Weight
-40C to 70C (-40F to 158F), ambient

Height: 4cm (1.6"), Width: 29cm (11.4"); Depth
16.5cm (6.5")
Weight: 2.4 kg (5.3 lb)
Height: 49.5cm (19.5"),

Width: 54.5cm (21.5");
Depth 25cm (9.9")
Weight: 10 kg (22.1 lb)
Camera physical
dimensions and net
weight
Height: 15,2cm (6.0"), Width: 25cm (9.8"); Depth

13.5cm (5.3")
Microphone Pod
physical dimensions and
net weight
Diameter: 14cm (5.5"),

Microphone Pod
capabilities
3-way Microphone Pod: 1-way Microphone Pod: Optional 3-way

Microphone Pod:
360 range
180 range

Diameter: 12cm (4.7"),
Up to 2 cascaded pods Optional 3-way

Microphone Pod
Includes a built-in
camera (can connect
optional HDMI camera)
Includes a built-in
microphone (can
connect optional
Microphone Pod)
360 range
Frequency response: 50 22,000 Hz

XT Remote Control Unit
batteries
New version uses 2 x AAA batteries. Displays low battery warning on the XT
Series monitors: is half-charged; is low charge.
Table 3: Video, audio and control capabilities on page 14 lists the protocols and software
requirements.
Table 3: Video, audio and control capabilities

XT5000 Series
Scopia XT Executive
XT4000 Series
Scopia
Signaling protocols
H.323, SIP, ISDN (in conjunction with

Gateway). Each endpoint can
use a different protocol in the same meeting)
Video codecs
H.263, H.263+, H.263++,H.264, H.264 SVC, H.264 High Profile, H.264 High
Profile SVC (point-to-point calls only).
Dual video
H.239 (H.323); BFCP (SIP)
Scopia XT Executive
XT5000 Series
HDMI input formats
XT4000 Series
1920 x 1080 at 25, 30, 50, 60fps (optional for XT5000 720)
1280 x 720 at 25, 30, 50, 60fps
720 x 576 at 50fps
720 x 480 at 60fps
640 x 480 at 60fps
Live video resolution
1920 x 1080 at 25, 30, 50, 60fps: HD1080p

(optional for XT5000 720 and Scopia XT
Executive)
720p maximum
1280 x 720 at 25, 30, 50, 60fps: HD 720p

1024 x 576 at 25, 30fps: w576p
768 x 448 at 25, 30fps: w448p
704 x 576 at 25, 30fps: 4CIF
704 x 480 at 25, 30fps: 4SIF
576 x 336 at 25, 30fps
512 x 288 at 25, 30fps: wCIF
400 x 224 at 25, 30fps
352 x 288 at 25, 30fps: CIF
352 x 240 at 25, 30fps: SIF
Presentation video
resolution (from DVI
port)
1920 x 1080 at 25, 30, 50, 60fps (optional for

XT5000 720)
720p maximum
1600 x 900 at 60fps: HD+ (900p)

1440 x 900 at 60fps: WSXGA
1280 x 1024 at 60, 75fps: SXGA
1280 x 960 at 60, 85fps: UVGA
1280 x 800 at 60fps: WXGA (16:10)
1280 x 768 at 60fps: WXGA (15:9)
1280 x 720 at 60fps: HD 720p
1024 x 768 at 60fps: XGA
800 x 600 at 60fps: SVGA
640 x 480 at 60fps: VGA
HDMI output formats
1920 x 1080 at 25, 30, 50, 60fps (optional for

XT5000 720)
1280 x 720 at 50, 60fps
1280 x 720 at 50, 60fps

Video bandwidth
Up to 12Mbps for a multipoint call (optional)
Up to 4Mbps for 720p
Up to 10Mbps for 1080p in a SIP point-to-point call

or 8128kbps for H.323 calls (720p for XT5000 720)
Camera resolution
1080p 60fps
720p 30fps (1080p

optional)
720p 60fps
Scopia XT Executive
XT5000 Series
Audio codecs
Web browser support
XT4000 Series
G.711, G.722, G.722.1, G.722.1 Annex C, G.719, AAC-LC, AAC-LD (G.728,

G.729A optional)
Internet Explorer version 8 or later
Google Chrome version 11 or later
Mozilla Firefox version 3.6 or later
Apple Safari version 5 or later
Opera version 11 or later
Table 4: Network and security capabilities on page 16 lists the XT Series's network interface and
firewall traversal information.
Table 4: Network and security capabilities

XT5000 Series
Network Interfaces
XT4000 Series
Scopia XT Executive
2 x 10/100/1000 Base-T full-duplex (RJ-45)

Supports 802.1q authentication, 802.1q VLAN tagging
Second network port
enabled by default
(optional for XT5000
720)
Firewall Traversal
Second network port is Second network port enabled

optional
by default
Auto NAT discovery HTTP and STUN

H.460.18, H.460.19
Checking the Product Shipment

Inspect the contents of the package for shipping damages. For a list of package contents see the invoice
shipped with your order.
Report any damage or missing items to your distributor or reseller. Keep the package and its contents
for inspection if required for loss or damage claim.
Chapter 2 | Initial Workflow for Deploying

the Avaya Scopia XT Series
About this task
To safely set up and perform the required initial settings to start using the Avaya Scopia XT Series, follow the
recommended workflow described below.
Procedure
1. Decide how to incorporate the XT Series into your deployment, as described in Planning the Topology of
the Avaya Scopia XT Series Deployment on page 19.
For example, decide whether to enable license options such as a built-in MCU, where to deploy the XT
Series, and the ports to open.
2. Read the safety information booklet. Check the XT Series to verify that no shipping damage occurred, as
described in Checking the Product Shipment on page 16.
3. Decide where to place your XT Series, depending on the room setup (see Planning the Optimal Room
Setup on page 35).
4. To quickly connect your XT Series, refer to the Quick Setup Guide for Avaya Scopia XT Series. For
more detailed information, see Setting Up the XT Series Hardware on page 35, which includes:
Connect the XT Series to the network.
Connect monitors if it is used as an endpoint (the Scopia XT Executive has a built-in monitor).
Connect microphones and loudspeakers if it is used as an endpoint (the Scopia XT Executive uses
a built-in microphone and monitor speakers).
Connect cameras if used as an endpoint (the Scopia XT Executive uses a built-in camera).
5. Choose if you want to remotely control your XT Series (Controlling the XT Series on page 57). To use
the XT Remote Control Unit, first connect a monitor (Connecting Monitors to the XT Series on page 38).
Otherwise, use the web interface to control the system (see Accessing XT Series Web Interface on page
63).
6. Register your license to activate the XT Series (see Registering and Enabling the License on page 69).
Without a license key to activate the product, you can only use the system in preview mode for 24 hours.
7. Get started with the basic configuration to use the XT Series, as described in Initial Configuration of the
XT Series on page 69, including running the quick setup wizard, and defining network settings.
8. (Recommended) You can prevent users from altering advanced settings by changing the default
administrator PIN code, and you can optionally set a user PIN code to protect basic settings too (see
Setting PIN Codes for the XT Series on page 138).
To change the default login settings for the XT Series web interface, see Securing Web Access to the XT
Series on page 139.
Initial Workflow for Deploying the Avaya Scopia XT Series | 17
9. If your XT Series is an endpoint, not just a server, configure your camera and microphone settings, as
described in:
Configuring Cameras on page 87
Configuring Microphones on page 90
10. If necessary for your deployment, configure your advanced network and call settings, as described in
Configuring Advanced Network Settings on page 99. This includes, for example:
Setting the IP address
Configuring the system in a SIP deployment
Configuring call settings
Enabling NAT and Firewall Traversal
Registering the system with the gatekeeper
Configuring the system to use an LDAP directory
For more information about deployment setups, see Planning the Topology of the Avaya Scopia XT
Series Deployment on page 19 and the Avaya Scopia Solution Guide.
11. (Optional) If necessary for your organization, you can secure videoconference sessions via encrypted
connections and TLS certificates (see Securing your XT Series on page 138).
Important:
Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For
more information, consult your local reseller.
12. If your deployment includes Scopia Management, you can set up remote monitoring and management
of the XT Series using SNMP messages to send alerts to a central SNMP server (see Sending Status
with SNMP on page 133)..
13. You can remotely backup and restore the XT Series configurations via Scopia Management, as
described in Enabling System Logs and Remote Initialization on page 155, or use the same configuration
files to duplicate the same settings across multiple endpoints in an organization.
14. To update your software, see Updating the XT Series on page 135. Some upgrades require an updated
license.
Initial Workflow for Deploying the Avaya Scopia XT Series | 18
Chapter 3 | Planning the Topology of the

Avaya Scopia XT Series
Deployment
There are a number of ways that the Avaya Scopia XT Series can be deployed in a network, depending on whether
you use it as a room system endpoint or a conference hosting system, and the type of the endpoints connecting to
the unit.
As you add more XT Series endpoints, you can manage them centrally with Avaya Scopia Management. This
would enable centralized updating, backing up and control.
Navigation
Topology for Avaya Scopia XT Series as Endpoints on page 19
Planning the Topology of Avaya Scopia XT Series with Scopia XT Desktop on page 20
Planning NAT and Firewall Traversal with Avaya Scopia XT Series on page 21
Supporting ISDN Connectivity on page 24
Implementing External API Control on page 25
Implementing Port Security for the Avaya Scopia XT Series on page 25
Topology for Avaya Scopia XT Series as Endpoints

A Avaya Scopia XT Series without a built-in MCU is an endpoint and requires an external MCU such
as the Scopia Elite MCU to host videoconferences (Figure 8: Avaya Scopia XT Series as Endpoints
on page 20):
The MCU performs media processing for endpoints in all locations, including Avaya Scopia XT
Series, Scopia XT Executive and compatible third-party endpoints.
The MCU can handle multiple videoconferences simultaneously.
Videoconferences are in high-quality, with maximum resolutions of 1080p and 720p, and include
network error resilience using H.264 Scalable Video Coding (SVC) and high profile H.264 (for
details about these features, see About the XT Series on page 7).
Scopia XT Executive integrates advanced videoconferencing into a high resolution 24-inch multimedia
LED monitor.
Planning the Topology of the Avaya Scopia XT Series

Deployment | 19
Figure 8: Avaya Scopia XT Series as Endpoints
Planning the Topology of Avaya Scopia XT Series with

Scopia XT Desktop
Avaya Scopia XT Series SMB Edition enables you to locally host videoconferences using its built-in
MCU, and extends your videoconferences to participants joining from a computer (with Scopia Desktop
Client) or a mobile device (using Scopia Mobile).
For example, when you start a videoconference with the XT Series hosting the call, you can add other
participants by asking them to connect via a web link to the Scopia XT Desktop server, which would
automatically install and launch Scopia Desktop Client on their computers, or Scopia Mobile on their
mobile devices.
The main features of the Avaya Scopia XT Series SMB Edition include:
Remote users can easily connect to a meeting hosted by the built-in MCU on the XT Series, by
connecting via the Scopia XT Desktop server.
The deployment has very few components. You do not need additional hardware like an external
MCU, Avaya Scopia PathFinder for firewall traversal, or Avaya Scopia ECS Gatekeeper for
routing calls.
The included Scopia XT Desktop provides built-in NAT and firewall traversal functionality,
enabling secure remote connections from Scopia Mobile and Scopia Desktop Clients.
You can enable this functionality via the XT Series license.
The Avaya Scopia XT Series SMB Edition includes the following options:
Full SMB4 - Basic MCU level with up to four participants: one local and three remote endpoints or
PC clients.
Full SMB9 - Advanced MCU level, with one local participant and up to eight remote endpoints or
PC clients.
There is no local endpoint if you deploy the XT Series as a server.
Important:

Deployment | 20
Figure 9: Avaya Scopia XT Series SMB Edition Deployment on page 21 shows a typical topology for
the Avaya Scopia XT Series SMB Edition solution. For more information, see the Solution Guide for
Scopia Solution.
Figure 9: Avaya Scopia XT Series SMB Edition Deployment

As you add more XT Series endpoints, you can also manage them centrally with Scopia Management.
This would enable centralized updating, backing up and control.
Planning NAT and Firewall Traversal with Avaya Scopia

XT Series
The Avaya Scopia XT Series fully supports NAT and firewall traversal, enabling you to place the unit
behind a NAT router or firewall and connect with other endpoints seamlessly. This section describes the
available methods to incorporate NAT and firewall traversal with XT Series:
Using a Avaya HTTP server or a STUN public server for NAT and firewall traversal
When the XT Series hosts a videoconference with endpoints outside the enterprise (Figure
10: Using an HTTP/STUN Server for NAT and Firewall Traversal on page 22), it first queries an
HTTP or STUN server to discover its public IP address, then sends it to any external endpoints
wishing to join the conference. The external endpoints then answer the call using the IP address
provided. Configure the XT Series for HTTP or STUN autodiscovery. A STUN server enables you
to directly dial an endpoint behind a NAT or firewall by giving that computers public internet
address.

Deployment | 21
Figure 10: Using an HTTP/STUN Server for NAT and Firewall Traversal
This approach works well in simple NAT and firewall traversal deployments, typically used by home
offices and Small Medium Businesses (SMBs).
Using PathFinder server or other H.460 server for NAT/firewall traversal
Endpoints in the private network can communicate with public endpoints via an H.460 NAT/firewall
traversal server, like the PathFinder (see Figure 11: Using a separate NAT and Firewall Traversal
Server on page 23). Endpoints in the public network can join a conference hosted in the private
network via the traversal server if there is an open connection through the firewall.
A dedicated PathFinder server offers external endpoints a static address when joining conferences
hosted in your organization. You can dial 1234@pathfinder.company.com to access from outside
the firewall, or you can dial 1234 directly if you deployed the Scopia PathFinder client.
Configure the PathFinder server as the XT Series's gatekeeper and enable H.460.

Deployment | 22
Figure 11: Using a separate NAT and Firewall Traversal Server

Using the XT Series for NAT and firewall traversal
In cases where your organization has no sophisticated firewall protection, the XT Series can
straddle the two network zones using the both network ports provided on the XT Codec Unit (see
Figure 12: Using XT Series for NAT and Firewall Traversal on page 24).
Activate the second network port
with the correct license, then connect one port to the public
network and the other to your private network. All communication passes through the XT Series
which acts as the virtual conference room for all the endpoints.

Deployment | 23
Figure 12: Using XT Series for NAT and Firewall Traversal

A gatekeeper allows the XT Series to dial aliases instead of IP addresses for endpoints in the
private network, while for public endpoints, you must dial IP addresses. Without a gatekeeper, all
endpoints must be referenced using IP addresses.
Supporting ISDN Connectivity

About this task
The Avaya Scopia XT Series supports ISDN connectivity, allowing calls from endpoints to be routed to
the relevant videoconference via the Scopia Gateway for ISDN.
For deployments without a gatekeeper, you can dial ISDN endpoints by simply dialing the ISDN number.
To do so, you must first configure the endpoint with your Scopia Gateway for ISDN, as described
below. The system then automatically and transparently takes care of setting the bit rate and call routing
through the Scopia Gateway.
A single gateway can serve multiple endpoints. For example, if your organization needs to enable 5
Avaya Scopia XT Series endpoints with ISDN connectivity (at a speed of 256bps), you can use one the
Scopia Gateway for ISDN, which supports 5 concurrent calls of 256bps each.
With the gateway approach less communication lines are needed. As all gateways do not connect at the
same time and not all calls are ISDN, many more endpoints can share the same ISDN connection and
gateway.

Deployment | 24
Before you begin

Enable Peer-to-Peer mode in the Scopia Gateway for ISDN. For more information, see the Scopia
Gateway documentation.
Procedure
1. Access the XT Series web interface, as described in Accessing XT Series Web Interface on
page 63.
2. Select Administrator Settings > Protocols > ISDN.
3. Configure the IDSN settings as described below:
Figure 13: Enabling ISDN connectivity
Table 5: Supporting ISDN Connectivity

Field
Description
Enable
Select Yes to allow this Avaya Scopia XT Series to quickly

dial ISDN endpoints via the Scopia Gateway for ISDN.
Gateway IP Address
Enter the IP address of the Scopia Gateway for ISDN used

by your organization.
4. Select Save.
Implementing External API Control

You can control the XT Codec Unit using the Avaya Scopia XT Series API (requires integration with
AMX, Creston, or Extron control devices). Contact Avaya customer support to receive the Reference
Guide for Avaya Scopia XT Series API, which includes the list of commands over the Ethernet
interface.

Deployment | 25
Implementing Port Security for the Avaya Scopia XT

Series
The Avaya Scopia XT Series provides video technology for room conferencing, including support for
dual stream 1080p video, high quality data sharing, high quality full band audio and a high-capacity
embedded MCU (selected models).
To enable an external XT Series endpoint to communicate with Scopia Solution components within the
organization's network, you need to open firewall ports between the external XT Series endpoint and the
organization. This section details the ports used for the Avaya Scopia XT Series and the relevant
configuration procedures:
Navigation
Opening Ports for the XT Series on page 26
Configuring the TCP or UDP Port Range on the Avaya Scopia XT Series on page 32
Opening Ports for the XT Series

You can deploy Avaya Scopia XT Series endpoints either inside or outside the enterprise network.
When Scopia Solution components are located inside the network, and one or more XT Series
endpoints are outside the network, you must open ports in the firewall to enable the endpoint's
functionality.
Since the location of the XT Series is not fixed, the ports' source and destination differ depending on
your XT Series topology. There are two main deployment topologies for the XT Series, each with
optional additional components:
XT Series as an endpoint (standard topology)
XT Series with Scopia XT Desktop (Avaya Scopia XT Series SMB Edition)
Typically, XT Series endpoints connect to a conference managed by Scopia Management, and hosted
on the Scopia Elite MCU. XT Series endpoints may be both within and outside the enterprise. See
Figure 14: Standard topology for Avaya Scopia XT Series on page 26
Figure 14: Standard topology for Avaya Scopia XT Series

In contrast, in the Avaya Scopia XT Series SMB Edition topology, Scopia Desktop Clients join the
conference via Scopia XT Desktop server, located in the DMZ. The Scopia XT Desktop server then
connects to an XT Series endpoint with built-in MCU located inside the enterprise. External and internal

Deployment | 26
XT Series endpoints connect directly to the XT Series endpoint with built-in MCU. See Figure 15: Avaya
Scopia XT Series SMB Edition topology on page 27.
Figure 15: Avaya Scopia XT Series SMB Edition topology

Avaya Scopia PathFinder provides a complete firewall and NAT traversal solution for H.323
deployments, enabling secure connectivity between enterprise networks and remote sites. PathFinder
enables registered external endpoints to traverse the firewall without requiring you to open any
dedicated ports for the XT Series. See Figure 16: XT Series deployment with PathFinder on page 27
Figure 16: XT Series deployment with PathFinder

In each of the topologies, the XT Series can be located either inside or outside the enterprise. You need
to open different ports depending on the topology, and the location of the endpoints. The source for a
port is the sender of data packets, and the destination is the receiver. There are two types of ports which
require opening (see Figure 17: Inbound and outbound ports for the XT Series on page 28):
Bidirectional ports, which allow the XT Series to send and receive data packets on the same port.
Unidirectional ports, which allow the XT Series to either initiate communication or receive data
packets.
For a unidirectional port, you must designate it as inbound or outbound. A port is inbound if its
source is sending to a destination protected by the firewall (for example, data sent from an external
XT Series to Scopia Management). A port is outbound if its destination is receiving data from a
source protected by the firewall (for example, data sent from Scopia Management to an external
XT Series).

Deployment | 27
Figure 17: Inbound and outbound ports for the XT Series

Depending on the location of the XT Series, a unidirectional port might be inbound to the organization or
outbound from the organization. For example:
Port 161 is an outbound port from Scopia Management or an SNMP management server to an
external XT Series.
Port 162 is an inbound port from an external XT Series to Scopia Management or an SNMP
management server.
Important:
On stateful firewalls, ports are left open to response data for an allocated period of time after the initial
request. For unidirectional ports, this response is the only data allowed through in the opposite
direction. On bidirectional ports, data can be initiated and sent through in both directions.
If you are opening unidirectional ports for the XT Series, see Table 6: Unidirectional ports to open for the
XT Series on page 29. You need to determine if they are inbound or outbound depending on the
source and destination.
If you are opening bidirectional ports for the XT Series, see Table 7: Bidirectional ports to open for the
XT Series on page 32.

Deployment | 28
Table 6: Unidirectional ports to open for the XT Series

Port
Range
Protocol
Source
Destination
Functionality
Result of
Blocking Port
Required
69
TFTP (TCP) XT Series
TFTP server
Enables the XT
Series to send
configuration, log,
and other system
files to a TFTP
server.
The XT Series
Optional
cannot send files to
a TFTP server.
80
HTTP (TCP) Web client

(HTTP)
XT Series
Enables you to
You cannot access
remotely manage the XT Series web
the XT Series via
server using HTTP.
the XT Series web
user interface using
HTTP.
80
HTTP (TCP) XT Series
Web servers
Enables the XT
on the internet Series to perform
NAT autodiscovery and
detect its location
via HTTP. This
enables the XT to
select the
appropriate system
language.
The XT Series
Recommended
cannot perform
NAT autodiscovery or detect
its location via
HTTP.
123
SNTP (UDP) XT Series
SNTP Server
Enables the XT
Series to receive
the Internet UTC
time.
The XT Series
Recommended
cannot receive the
Internet UTC time
from the SNTP
server.
161
SNMP
(UDP)
Scopia
XT Series
Management /
SNMP server
Enables you to
check the system
status via SNMP.
You cannot check Mandatory if

the status of the
using Scopia
system via SNMP. Management
or an SNMP
server to
manage the XT
Series.
162
SNMP
(UDP)
XT Series
389
LDAP (TCP) XT Series
Recommended
if accessing the
XT Series
remotely via a
web browser
using HTTP.
Scopia
Enables the XT
Management / Series to send
SNMP server SNMP traps.
The XT Series
Mandatory if
cannot send SNMP using Scopia
traps.
Management
or an SNMP
server to
manage the XT
Series.
Scopia
Enables the XT
Management / Series to request
LDAP directory contact information
from the LDAP
server.
The XT Series
Mandatory if
cannot request
using a remote
contact information directory.
from the remote
directory.

Deployment | 29
Port
Range
Protocol
443
HTTPS
(TCP)
1718
Source
Web client
(HTTPS)
Destination
Functionality
Result of
Blocking Port
Required
XT Series
Enables you to
remotely perform
management tasks
using the XT Series
web user interface
via HTTPS.
A web client cannot

access the XT
Series web server
via HTTPS.
H.225.0/RAS XT Series
(UDP)
Multicast IP
address
224.0.0.41 (all
gatekeepers)
Enables the XT
Series to
automatically
identify the correct
gatekeeper to use.
You must define

Optional
the gatekeeper
manually since the
XT Series cannot
automatically
identify the correct
gatekeeper to use.
1719
H.225.0/RAS XT Series
(UDP)
H.323
gatekeeper
Enables H.323 call

signaling and
gatekeeper
services.
The XT Series
cannot use
gatekeeper
services.
Mandatory for
H.323
deployments.
3336
XML (TCP)
Scopia
Management
Enables an XT
Series endpoint to
request a list of
meetings
scheduled for it on
that day from
Scopia
Management.
XT Series
endpoints cannot
send Scopia
Management
requests about
meeting
information.
Recommended
XT Series
Recommended
if accessing the
XT Series via a
web browser
using HTTPS.
3336-3337 XML (TCP)
Scopia XT
XT Series
Desktop server
Enables Scopia
XT Desktop server
to request and
receive the XT
Series' status
information.
Scopia XT
Desktop clients
cannot connect to
the XT Series.
Mandatory if
using Scopia
XT Desktop
server.
3338
XML (TCP)
Scopia
Control
XT Series
Enables Scopia
Control to
communicate with
XT Series.
Scopia Control
cannot
communicate with
the XT Series.
Mandatory if
using Scopia
Control.
3339
XML (TCP)
Scopia
Control
XT Series
Enables Scopia
Control to request
and receive system
status messages
from the XT Series.
Scopia Control
Mandatory if
cannot receive
using Scopia
system status
Control.
messages from the
XT Series, and
cannot function.

Deployment | 30
Port
Range
3341
Protocol
XML (TCP)
Source
Scopia
Management
3478-3479 STUN (UDP) XT Series
Destination
Functionality
Result of
Blocking Port
Required
XT Series
Enables XT Series
to receive
notifications from
Scopia
Management with
its daily list of
meetings, meeting
participants, and
any meeting
updates.
XT Series
endpoints cannot
receive meeting
information from
Scopia
Management.
Recommended
STUN server
Enables XT Series
endpoints to
automatically
discover the
presence of a
firewall or NAT, via
the STUN server,
and to determine
their public IP
address.
XT Series
endpoints cannot
automatically
discover the
presence of a
firewall or NAT
(only manual
configuration is
available).
Optional
Scopia
Management and
the remote
management
console cannot
manage the XT
Series.
Mandatory if
using Scopia
Management
or the remote
management
console to
manage the XT
Series.
55003
AT
commands
(TCP)
Scopia
XT Series
Management /
Remote
management
console
(Creston/
Extron)
Enables Scopia
Management and
the remote
management
console to remotely
manage the XT
Series.
55099
Software
upgrade
(TCP)
Scopia
XT Series
Management /
XT Series
Software
Upgrade
application
Enables you to
You cannot
remotely upgrade upgrade XT Series
XT Series software. software using
Scopia
Management or a
standalone XT
Series software
upgrade
application.
Mandatory to
upgrade XT
Series software
remotely.
60123
Telnet (TCP) Telnet client
Enables you to
remotely manage
the XT Series using
the CLI application
via Telnet.
Optional
XT Series
Telnet cannot
access the XT
Series CLI
application, and
cannot remotely
manage it.
Important:
Since source and destination are not fixed on bidirectional ports, we refer to them here as Connection
Points. Each connection point can be both the source and the destination.

Deployment | 31
Table 7: Bidirectional ports to open for the XT Series

Port
Range
1720
Protocol
Connection
Points
Functionality
Result of Blocking Port
H.225.0 /Q.931 XT Series, Any Enables H.323 call

The XT Series cannot
H.323 endpoint signaling (Q.931) for the connect H.323 calls.
XT Series.
3230-3250 H.225.0 /Q931, XT Series, Any Enables H.323 call

H.245, SIP
SIP or H.323
control signaling
connect SIP or H.323
(TCP)
endpoint
(Q.931), media control
calls.
signaling (H.245), SIP
(TCP) call signaling, and
BFCP signaling.
These are dynamic TCP
ports which the XT
Series uses to connect
simultaneous H.323 and
SIP calls.
3230-3313 RTP, RTCP
(UDP)
XT Series, Any Enables H.323 and SIP

SIP or H.323
media (audio, video,
endpoint
H.224/data RTP) and
media control (RTCP).
No media can be
exchanged in H.323 or
SIP calls.
Required
Mandatory
Mandatory to
support H.323
calls, and to
support SIP calls
on TCP.
To configure, see
Configuring the
TCP or UDP Port
Range on the
Avaya Scopia
XT Series on
page 32.
Mandatory to
support H.323 and
SIP calls.
To configure, see
Configuring the
TCP or UDP Port
Range on the
Avaya Scopia
XT Series on
page 32.
These are dynamic UDP

ports which the XT
Series uses to connect
simultaneous H.323 and
SIP calls.
5060
SIP
(TCP/UDP)
XT Series, Any Enables SIP call

SIP endpoint
signaling for TCP and
UDP.

connect SIP calls over
TCP and UDP.
Mandatory to
support SIP calls
over TCP and
UDP.
5061
SIP (TCP)
XT Series, Any Enables SIP call

SIP endpoint
signaling for TLS.

Mandatory to
securely connect SIP
support secure
calls over TCP with TLS. SIP calls over
TCP with TLS.
5070
BFCP (TCP)
XT Series, Any Enables SIP video

SIP endpoint
content (presentation)
signaling.
Video content
(presentation) is not
available for SIP.
Mandatory to
support video
content in SIP
calls.
You do not need to open ports on the firewall for the connection between Scopia XT Executive and
Scopia XT Control, since the data does not traverse any firewalls. Scopia XT Control enables you to
control the Scopia XT Executive using a PC keyboard and mouse.

Deployment | 32
Configuring the TCP or UDP Port Range on the Avaya Scopia XT

Series
About this task
You can configure the TCP or UDP port range by setting the base port, which is the lower end of the port
range (if, for example, port 3230 is busy).
The Avaya Scopia XT Series uses dynamic TCP ports 3230-3250 for the following:
H.225.0: An H.323 protocol that specifies the messages and procedures used by gatekeepers to
set up calls.
Q.931: A telephony protocol used for establishing and terminating the connection in H.323 calls.
H.245: A Control Protocol used for multimedia communication; enables transferring information
about the device capabilities, as well as opening/closing the logical channels that carry media
streams.
SIP: A signaling protocol used for creating, modifying, or terminating multimedia connections
between two or more participants.
The Avaya Scopia XT Series uses dynamic UDP ports 3230-3248 for enabling real-time H.323 and SIP
media, including audio, video, and H.224/data (RTP), and media control (RTCP).
Before you begin

If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling
Advanced Maintenance on the XT Series on page 95.
Procedure
1. Access the port settings. From the XT Series web interface, select Administrator Settings >
Networks > Preferences > Dynamic Ports. From the endpoint's main menu, select
Configure > Advanced > Networks > Preferences > Dynamic Ports.

Deployment | 33
Figure 18: Configuring the TCP or UDP port range from the web interface
2. Define how the XT Series assigns ports by selecting one of the following from Auto detect:
No: The XT Codec Unit uses the range of dynamic ports indicated and allows you to
define the base port (default and recommended setting).
Yes: The XT Codec Unit assigns ports randomly, and you cannot define the base port.
3. If you selected No in the Auto detect list, you can modify the TCP or UDP base port in the
Ports field.
Important:
You can configure the base port to any value between 1024-65535. The number of ports is
calculated automatically by the system, depending on whether you have an MCU license
and its type.
4. From the web interface only, select Save.

Deployment | 34
Chapter 4 | Setting Up the XT Series

Hardware
These sections describe how to connect the XT Series to the network and other hardware components like monitors,
cameras and microphones.
Navigation
Planning the Optimal Room Setup on page 35
Connecting Avaya Scopia XT Series to the Network on page 38
Connecting Monitors to the XT Series on page 38
Connecting Cameras or DVD players on page 39
Connecting Microphones and Speakers to the XT Series on page 48
Connecting a Computer to the XT Series on page 54
Planning the Optimal Room Setup

Follow the recommended guidelines described in this section when setting up a room with an Avaya
Scopia XT Series endpoint.
Figure 19: Optimal Room Setup

Walls and furniture
Setting Up the XT Series Hardware | 35
Choose a plain neutral wall color. Avoid white walls as they increase the back light, causing
cameras to reduce exposure and introducing a silhouetting effect. Avoid glass walls, or patterned
and textured walls as they may cause visual disturbances.
The room should be well and uniformly lit, with a brightness of at least 300 lux, avoiding a mixture
of natural and artificial light. Light should come from the top of the conference table, the front and
the rear (for depth of field). If the only light is from the ceiling, it should be gentle light and generate
as little heat as possible.
Use heavy curtains with a neutral color and install carpets to reduce noise interference from
resonance with hard surfaces in the room.
The room should be air-conditioned to avoid the XT Codec Unit activating its fan.
Camera positions
Ensure the camera's view captures all the seats in the room (Figure 20: Camera scope covers all
seats on page 36).
Figure 20: Camera scope covers all seats

All cameras should be at a height to ensure eye contact between local and remote participants.
Try positioning the camera between the two monitors either directly above or below them, at a
distance which captures all the seats.
Caution:
Do not place the camera on top of the XT Codec Unit. It can cause the system to overheat.
Place chairs so that you and other participants appear in full frame of the cameras, in the middle of
the monitors.
For larger rooms, a single XT Series can manage more than one camera. For more information,
see Connecting Cameras or DVD players on page 39.
Microphone positions
Place the Microphone Pod at the center of the table, in front of the participants.
If you deploy the One-way Microphone Pod, note it has a limited three meter 180 range, so be
sure to place all participants on one side of the microphone. The Three-way Microphone Pod picks
up sound up to three meters away at all angles (360).
Figure 21: Placing the Microphone Pods

Position the Microphone Pod as far as possible from loudspeakers and other noise sources.
Do not place paper or other objects in front of the Microphone Pod.
For large conference rooms, you can deploy two Microphone Pods, distributed evenly on the table.
In very large rooms, consider an audio mixer to add as many microphones as needed. For more
information, see Choosing a Microphone for Your XT Series on page 48.
Position of the XT Codec Unit
Place the XT Codec Unit on a horizontal surface which stands firmly on its base. The surface must
be dry and free of dust, oil and other residues.
Position the XT Codec Unit and the camera so that their front panel infra-red (IR) sensors are
visible by someone holding the XT Remote Control Unit. If the XT Codec Unit is in a cabinet, the
XT Remote Control Unit sends to the main camera's sensor which relays to the XT Codec Unit.
Ensure the infra-red sensors do not face sunlight or inverter fluorescent lamps.
Place the XT Codec Unit anywhere within a five meters reach of the camera cables.
Leave enough space around the XT Codec Unit for air circulation and for connecting cables easily.
Configuring the monitors
Configure the monitors while the cameras are in self-view mode to ensure the correct levels of
contract, brightness and sharpness.
If the monitor has visual preset modes, choose Cinema or Movie as the best choice for
videoconferencing.
If using the monitor's speakers, enable the monitor's noise reduction setting if available. See the
monitor's documentation for details.
Connecting Avaya Scopia XT Series to the Network

About this task
Your Avaya Scopia XT Series comes with two network ports (dual-NIC), where each is a GLAN or
gigabit LAN port, operating at speeds of 10 or 100 or 1000 megabits per second (Mbps).
Connect the network cable to the GLAN1
If required, you can enable GLAN2
Enabling the License on page 69).
port.
with a license to use both network ports (see Registering and
For example, a small business can use the XT Series as a firewall traversal system (see Planning NAT
and Firewall Traversal with Avaya Scopia XT Series on page 21), where the XT Series hosts a call on
its built-in MCU, and endpoints from both the public and private networks can access the same
videoconference. Connect one network port to the public network and the other to the private network.
Another example of dual-NIC usage is when a large organization routes video on a higher performance
network, while routing the API control of the XT Series on another network.
Figure 22: Small business topology using both network ports to connect to a private and public
network
Connecting Monitors to the XT Series

About this task
Connect one or two monitors to the Avaya Scopia XT Series to use it as a videoconferencing endpoint,
and to view the interface (menus) of the endpoint itself. Use the XT Remote Control Unit to navigate
these menus.
Each monitor is connected with an HDMI cable which can transmit both video and audio. You can
calibrate the monitor image position using the quick setup wizard (see Adjusting the Image Position on
page 75). To configure the advanced monitor settings like the resolution of one or two monitors and
the video layouts of embedded images, see Configuring Monitors on page 83.
Figure 23: HDMI cable

The endpoint's sound is routed to one of the monitor's loudspeakers. You can customize the sound with
amplifiers and speakers (see Connecting Headphones or an Amplifier with Loudspeakers on page 52).
Procedure
1. Connect the monitor's HDMI cable to the HD1
port on the XT Codec Unit:
Figure 24: Connecting a monitor to the XT Series

2. (Optional) Connect the second monitor's cable to the HD2
port on the XT Codec Unit.
Connecting Cameras or DVD players

You can connect one or more PTZ (pan, tilt, zoom) cameras directly to the Avaya Scopia XT Series,
and also connect a DVD player or media player to the DVI port. On the XT5000 Series, you can also
connect multiple cameras and HDMI devices via the Scopia XT Camera Switch.
You can also connect a USB camera, like the Logitech C290 Webcam, to the upper USB port on the XT
Series. The Scopia XT Executive already has its fixed built-in USB camera. If you connect a PTZ
camera instead of the USB camera on the Scopia XT Executive, you can choose its resolution by
installing a license either for 720p at 60fps or 1080p at 60fps.
Navigation
Connecting the PTZ Camera on page 40
Connecting Multiple HDMI Devices or Cameras (XT5000 Series only) on page 41
Connecting an Additional PTZ Camera Directly on page 45
Connecting a DVD or Blu-ray Player or Other Analog Video Equipment on page 47
Connecting the PTZ Camera

About this task
This procedure describes how to connect the main PTZ camera to the Avaya Scopia XT Series. The
XT5000 Series uses the XT Premium Camera while the XT4000 Series uses the XT Standard II
Camera.
For details about the camera's capabilities, see Technical Specifications on page 13. For more
information about the room setup, see Planning the Optimal Room Setup on page 35.
Procedure
1. Place the camera in a position to ensure eye contact between local and remote participants.
If the XT Codec Unit is housed in a cabinet, the XT Remote Control Unit sends the signal to
the infra-red receiver of the main camera to relay messages to the XT Codec Unit. In this
case, configure the camera settings so the camera's power is always on (see Configuring
Cameras on page 87).
Try positioning the camera between the two monitors either directly above or below them, at
a distance which captures all the seats.
Caution:
2. Remove the camera stabilizing cartons before connecting the camera to avoid damage to the
system.
3. Insert the following connectors on the camera cable to the ports on the back of the camera,
as shown in Figure 25: Connecting cables to the back of the camera on page 41:
The DVI connector to the DVI socket
The 8-pin connector to the IN (RS232C) socket
The power connector to the DC IN 12V socket
Figure 25: Connecting cables to the back of the camera

4. With the camera turned off, set the System Select switch on back of the camera to 7 using a
slotted 2.5 mm screwdriver (Figure 25: Connecting cables to the back of the camera on page
41).
5. Insert the two connectors on the other end of the camera cable to the ports on the XT Codec
Unit (Figure 26: Connecting the camera cables to the XT Codec Unit on page 41).
Connect the HDMI plug to the vertical socket.
Connect the other plug (power) to the horizontal socket.
Try to keep the DVI socket available for a computer connection when sharing content with
others in a videoconference.
Figure 26: Connecting the camera cables to the XT Codec Unit

6. Enable the HD1 camera and configure its settings, as described in Configuring Cameras on
page 87.
Connecting Multiple HDMI Devices or Cameras (XT5000 Series

only)
About this task
You can connect a second PTZ camera to your XT Series, for large room setups. All XT Series models
can connect the extra camera directly to the DVI port. However, the XT5000 Series can also connect it
via the Scopia XT Camera Switch which is purchased separately. Using the switch enables multiple
HDMI connections and keeps the DVI port available for a computer or DVD player to share content.
You can connect up to four HD cameras or HDMI devices, like a DVD or other media player. Connected
cameras can be controlled from the XT5000 Series endpoint.
Important:
The Avaya Scopia XT4000 Series, Scopia XT Executive, and XT1200 do not support the Scopia
XT Camera Switch.
Only use cameras of the same model when connecting with the Scopia XT Camera Switch.
Before you begin

Caution:
Make sure all units are switched off when connecting or disconnecting devices.
Always remove the camera stabilizing cartons before connecting the camera.
Do not place a camera on top of the XT Codec Unit. It can cause the system to overheat.
Procedure
1. Install the Scopia XT Camera Switch on a horizontal surface close to the XT Codec Unit.
The supplied cable length is 40cm (0.13ft).
2. Connect the USB and HDMI cables as follows (Figure 27: Connecting the Scopia XT
Camera Switch to the XT Codec Unit on page 43):
Connect one end of the HDMI cable to the OUTPUT socket on the Scopia XT Camera
Switch and the other end to the vertical HDMI connector on the XT Codec Unit.
Connect one end of the USB cable to the USB socket on the Scopia XT Camera
Switch and the other end to the upper USB connector on the XT Codec Unit. This cable
also provides power to the device, so no extra power cable is required.
Figure 27: Connecting the Scopia XT Camera Switch to the XT Codec Unit
3. Insert the three connectors of the camera cable (3 connectors on one side, 2 connectors on
the other side) to the sockets on the back of the camera, as shown in Figure 25: Connecting
cables to the back of the camera on page 41:
The DVI connector to the DVI socket
The 8-pin connector to the IN RS232C socket
The power connector to the DC IN 12V socket
Figure 28: Connecting cables to the back of the camera

4. Attach the two connectors on the other end of the camera cable as shown in Figure
29: Connecting cables to the Scopia XT Camera Switch on page 44:
a. The HDMI connector to the HDMI socket labeled 1 on the Scopia XT Camera Switch.
b. The connector for power and serial control to the
Unit.
horizontal socket on the XT Codec
Figure 29: Connecting cables to the Scopia XT Camera Switch

5. Connect the second camera (Figure 30: Connecting the second camera on page 44):
a. Connect the 10-meter VISCA crossed cable supplied with the camera kit.
Figure 30: Connecting the second camera

Attach one end of the VISCA control cable to the IN RS-232C connector on the
second camera.
Attach the other end to the OUT RS-232C connector on the previous camera.
b. Connect the DVI-HDMI cable:
Attach the DVI connector to the DVI socket on the second camera.
Attach the HDMI connector to the HDMI socket labeled 2 on the Scopia XT
Camera Switch.
6. If required, repeat the above step for a third or fourth HDMI device.
7. Check that the SYSTEM SELECT switch on the back panel of each camera is set to 7:
Figure 31: Checking the SYSTEM SELECT switch
Caution:
To adjust the switch, you must first turn the camera off. Adjust it using a slotted 2.5 mm
screwdriver.
8. Turn on the XT Codec Unit by pressing the
power key on the XT Remote Control Unit.
This also turns on the Scopia XT Camera Switch.
9. Connect one end of the power supply cable to the DC IN 12V connector on each camera,
and the other end into one of the power sockets on the wall.
10. Configure the cameras' settings (see Configuring Cameras on page 87.)
If required, connect a DVD or HDMI media player to a port on the Scopia XT Camera
Switch.
Connecting an Additional PTZ Camera Directly

About this task
You can connect an additional PTZ (pan, tilt and zoom) camera to the XT Series for large room setups
when one camera does not cover enough area. You can connect it directly to the DVI port on the XT
Codec Unit, as detailed in this section, or if you have an XT5000, you can connect it via the Scopia XT
Camera Switch (purchased separately) which keeps the DVI port free to add a computer or DVD player
(see Connecting Multiple HDMI Devices or Cameras (XT5000 Series only) on page 41).
The additional PTZ camera kit contains the camera itself, remote control, power supply, HDMI to DVI
adapter, five-meter DVI-HDMI cable, and a ceiling mount kit.
It also includes a 10-meter VISCA cross cable, enabling you to control both cameras with the same XT
Remote Control Unit on the XT5000 Series only, by connecting a VISCA cross cable between the
cameras. This disables the extra remote control. VISCA is a standard protocol to control PTZ cameras.
Figure 33: Connecting an additional camera directly to the DVI port on the XT Series
Important:
Connecting cameras with a VISCA cable requires that both are exactly the same model.
Before you begin

For larger room setups, if you need a longer HDMI cable than the supplied five-meter DVI-HDMI cable,
be sure to add HDMI repeaters. For 1080p at 60fps, add a repeater every five meters. For 1080p at
30fps or 720p at 60fps, add a repeater every 10 meters. Compatible HDMI repeaters are listed in ThirdParty Accessories for Avaya Scopia XT Series.
To control both cameras of the same model using one XT Remote Control Unit (on the XT5000 Series
only), use the supplied 10-meter VISCA cross cable, or for large room setups, buy a longer third-party
cable, or create your own. The RS232 cable should be up to 15-20 meters long, where both ends have
an 8-pin mini-DIN male connector. To create your own cable, connect the pins as shown in Figure
32: Creating your own long VISCA cross cable on page 46.
Figure 32: Creating your own long VISCA cross cable
Procedure
1. Remove the camera stabilizing cartons, to avoid damage to the system.
Caution:
2. Verify the SYSTEM SELECT switch on the back panel of the new camera is set to 7.
3. Connect the DVI port on the camera to the DVI connector on the XT Codec Unit (Figure
33: Connecting an additional camera directly to the DVI port on the XT Series on page 46).
If you connect a camera to the DVI input, the system manages it as PC content.
4. Connect the power supply cable to the DC IN connector on the camera.
5. Plug the power supply cable into a power outlet.
6. (Optional for XT5000 Series only) To control the extra camera using the same XT Remote
Control Unit, connect one end of the crossed VISCA control cable to the additional camera's
IN (RS-232C) connector. Then connect the other end to the main camera's OUT (RS-232C)
connector (Figure 33: Connecting an additional camera directly to the DVI port on the XT
Series on page 46).
7. Apply power to the camera.
Connecting a DVD or Blu-ray Player or Other Analog Video

Equipment
About this task
You can add a DVD or Blu-ray player to the Avaya Scopia XT Series to share its content during a
videoconference by connecting it to the camera or DVI ports on the XT Codec Unit (see Figure
34: Connecting a DVD player or digital-analog converter on page 47).
Figure 34: Connecting a DVD player or digital-analog converter

You can also add an analog camera or other analog video equipment by connecting it to an analogdigital converter which, in turn, is connected to the same camera or DVI ports on the XT Codec Unit (see
Figure 34: Connecting a DVD player or digital-analog converter on page 47). For information on the
converters tested with the XT Series, see Third-Party Accessories for Avaya Scopia XT Series.
The XT Series supports digital content protection. If the XT Codec Unit detects that non-compliant
devices are attached to one of the HD CAM inputs, the video is locked.
You can only view digitally protected content on a device that supports High-bandwidth Digital
Content Protection (HDCP).
You cannot view digitally protected content on a device that copies HDCP content.
You cannot send digitally protected content to non-HDCP devices.
Connecting Microphones and Speakers to the XT Series

These sections describe how to connect audio equipment, such as the XT Digital Microphone Array Pod,
to the XT Codec Unit:
Navigation
Choosing a Microphone for Your XT Series on page 48
Connecting a Microphone to the XT Series on page 51
Connecting Headphones or an Amplifier with Loudspeakers on page 52
Choosing a Microphone for Your XT Series

This section provides an overview of the different types of microphones which are shipped with the
various models in the Avaya Scopia XT Series. You can add more microphones to your XT Series
depending on the room setup.
Figure 35: Choosing the microphone for your XT Series

To determine the best microphone positioning, see Planning the Optimal Room Setup on page 35.
When deciding on the microphone best suited for the meeting room, consider the following factors:
A larger room requires more microphones. Position the microphones to ensure all participants are
within range.
A digital microphone brings higher quality sound, and are usually connected via optical cables
which can be deployed over longer distances than analog (copper) wires.
For more complex audio setups, you can connect the XT Series to an audio mixer.
The XT Codec Unit uses the same audio in
port for third-party digital microphone, analog
microphones, line input, and computer audio, so you must choose between them. You can free this
port when you use the digital three-way XT Digital Microphone Array Pod, which uses its own
microphone port, or by using an audio mixer.
There are several connections available to input audio to the XT Series:
The dedicated microphone port is for the digital Three-way Microphone Pod. The XT5000 Series
can support two of these microphones daisy-chained.
The USB port is used for USB headsets, or for a USB camera with a built-in microphone (lower
USB only).
The audio input port
is for:
The analog One-way Microphone Pod or any other analog microphone with a 3.5mm jack.
A third-party digital microphone with a mini-TOSlink connector.
Audio mixers like those from Clear One. An audio mixer connects multiple microphones (or
other audio inputs) to generate a single audio stream.
A computer audio-out connection or line audio connection.
Table 8: Types of microphones on page 50 describes the most common types of microphones used
with an Avaya Scopia XT Series.
Table 8: Types of microphones

Type of
Microphone
Optimal Room
Size
Advantages
USB
Personal endpoint Cost-effective.
Camera with for close proximity Frees the audio input
Built-in
to speaker
for computer
port
Microphone,
audio input.
or USB
headset
Disadvantages
Microphone
Specifications
Short range, suitable Digital audio

for a single participant Supported
only.
headsets:
Typically
Used With
Scopia XT
Executive
Plantronics
Voyager Pro UC
Wireless
Plantronics Savi
W440
Jabra Pro 9450
Duo
One-way
Small meeting
Microphone rooms (up to
Pod
4x4m)
Multiple participants
can be positioned up to
three meters away on
one side of the mic.
Captures more
background noise
than the three-way
Microphone Pod
Cost-effective
Captures audio only

from one side
Analog audio
One side (180
range)
Avaya
Scopia
XT4000
Series
3 meters (about 10
feet)
When connected, you

cannot transmit PC
audio
Three-way
XT Digital
Microphone
Array Pod
Large meeting
rooms (up to
6x6m)
For very large
rooms (up to
12x6m), use two
three-way
Microphone Pods.
You cannot use
more than two
Microphone Pods
for one system.
(XT5000 only)
Range extends three

meters on all sides of
each microphone for
complete coverage.
Higher cost.
Digital
360 coverage
Avaya
Scopia
XT5000
3 meters range
(about 10 feet)
Advanced beam
forming technology
isolates the active
speaker from
background noise.
Superb audio quality.
When connected
directly to the XT
Codec Unit, you can
also transmit PC audio.
Third-party Large meeting

Position freely due to
Digital
rooms, positioned optical cables.
Microphone anywhere. Cables High quality audio.
can run for longer
distances.
Higher cost.
When directly
connected to the XT
Series, you cannot
transmit PC audio.
Depends on the
specifications of the
third-party
microphone
Can be
added to any
XT Series
model.
Type of
Microphone
Optimal Room
Size
Advantages
Disadvantages
Third-party Large meeting

Position for lecturer or
Analog
rooms, positioned other room setup.
Microphone up to a few meters Cost-effective
from the XT
Codec Unit.
Multiple
Very large
Microphones meeting rooms
with Audio
Mixer
Comprehensive
coverage
Requires careful
Depends on the
positioning depending specifications of the
on its specifications. third-party
microphone
When directly
Typically
Used With
Can be
added to any
XT Series
model.
connected to the XT
Series, you cannot
transmit PC audio
Higher cost
When connected, you

can also transmit PC
audio
Microphone
Specifications
Separate echo
canceling
configuration
Depends on the
Avaya
specifications of the Scopia
third-party
XT5000
microphones and
audio mixer
Connecting a Microphone to the XT Series

About this task
Select the microphones best suited to your deployment (see Choosing a Microphone for Your XT Series
on page 48), and ensure all participants are seated within the range of one of the microphones. To
determine the best microphone positioning, see Planning the Optimal Room Setup on page 35.
More complex setups, like setting up an auditorium or mixing different types of microphones, may
require an audio mixer (for example Clear One mixers). An audio mixer connects multiple microphones
(or other audio inputs) to generate a single audio stream. Using an audio mixer requires you disable
echo-cancellation on the XT Series (see Configuring Microphones on page 90) and then enable it
either on the audio mixer, or (ideally) on each microphone. The audio mixer must have either an analog
audio I/O (mini jack 3.5) connector or a digital optical (mini-TOSlink) connector.
The Scopia XT Executive uses the microphone embedded in the camera by default. If you connect an
additional microphone, the embedded microphone is disabled.
Procedure
1. Connect a microphone to the XT Codec Unit as follows:
The dedicated microphone port is for the digital Three-way Microphone Pod. The
XT5000 Series can support two of these microphones daisy-chained.
The USB port is used for USB headsets, or for a USB camera with a built-in
microphone (lower USB only).
is for:
The analog One-way Microphone Pod or any other analog microphone with a
3.5mm jack.
Audio mixers like those from Clear One. An audio mixer connects multiple
microphones (or other audio inputs) to generate a single audio stream.
Figure 36: Connecting a microphone to the XT Codec Unit

2. (Optional, only for XT5000) To daisy-chain a second Three-way Microphone Pod, connect
the second microphone's output
to the first Microphone Pod input
Figure 37: Connecting an additional three-way Microphone Pod

3. Plan echo cancellation according to your audio setup:
Table 9: Configuring Echo Cancellation

Audio Setup
Configure Echo Cancellation
Microphone Pod (One-way XT Series enables its own echo cancellation by default.
or three-way)
A single third-party
microphone (without echo
cancellation)
Enable the XT Series built-in echo cancellation (see

Configuring Advanced Echo Cancellation on External
Microphones on page 120).
Audio mixer
Disable the XT Series built-in echo cancellation (see

Configuring Microphones on page 90). You then cancel the
echo either in the audio mixer's settings, or (ideally) on each
microphone.
Connecting Headphones or an Amplifier with Loudspeakers

About this task
By default, you hear the sound of your Avaya Scopia XT Series from the monitors' speakers. The
monitors are connected to the XT Codec Unit using HDMI, which sends both audio and video.
To boost sound beyond the monitors' own speakers, you can add an amplifier and loudspeakers by
connecting them to the analog or digital audio output port
of the XT Codec Unit.
Alternatively, if you want to route the audio to headphones, for example when using the Scopia XT
Executive, you can connect headphones to the monitor's audio port or the lower USB port so it cuts off
the monitor's speakers and routes sound to the headphones only.
Before you begin

If connecting an amplifier, verify you have a shielded stereo audio cable with a 3.5mm stereo audio plug.
Procedure
1. To boost sound, connect an amplifier with speakers directly to the audio output port
the XT Series.
on
Figure 38: Connecting external amplifier/speakers to the XT Series

2. To connect headphones to replace the monitor's speakers, connect headphones to the audio
output of the monitor.
Figure 39: Connecting headphones to the XT Series

Alternatively, attach a USB headset to the USB port on the XT Codec Unit (see Choosing a
Microphone for Your XT Series on page 48).
Connecting a Computer to the XT Series

About this task
Connect a computer to share a presentation or other content during a call. You connect the video
separately from the audio. The computer video is routed to the DVI port on the XT Codec Unit, while the
audio is routed to the audio-in
port.
When you share a computer's sound during a call, remote participants hear the computer's audio output
as well as the audio from the Microphone Pod. However, analog microphones like the one-way
Microphone Pod use the same audio-in
port as a connected computer, so to use both at the same
time, connect them via an audio mixer (see Connecting a Microphone to the XT Series on page 51).
On the Scopia XT Executive, your computer content is automatically displayed on the monitor, but only
ever shared when you manually choose to do so. When you receive an incoming call, it automatically
displays the XT Series menus to easily allow you accept or reject the call, and your local camera
displays your video on the monitor.
Procedure
1. If your computer has a DVI port, connect it to the DVI port on the XT Codec Unit.
Alternatively, use the supplied DVI-VGA adapter to connect a VGA cable from the adapter to
the computer's VGA port.
Figure 40: Connecting a computer's display to the XT Series

2. Connect the computer audio to the audio-in
both analog and digital optical audio.
port on the XT Codec Unit, which supports
Figure 41: Connecting a computer's audio to the XT Series

When you connect a computer's audio output to the XT Series, the echo cancellation for this
analog input is disabled by default (see Configuring Microphones on page 90).
3. Set the computer's resolution by accessing the operating system graphics settings.
4. Select your screen resolution and refresh rates from the list of supported settings (see Table
10: Supported computer monitor resolutions and refresh rates on page 55).
Table 10: Supported computer monitor resolutions and refresh rates

Name
Resolution
Digital Refresh Rate Analog Refresh Rate

(Hz)
Frequency (Hz)
1080p
1920x1080
60
60
SXGA
1280x1024
60,75
60, 75
HD+ (900p)
1600x900
60
N/A
WSGA
1440x900
60
60
UVGA
1280x960
60, 85
60, 85
Name
Resolution
Digital Refresh Rate Analog Refresh Rate

(Hz)
Frequency (Hz)
WXGA
1280x768 / 1280x800 60
60
720p
1280x720
60
60
XGA
1024x768
60, 70, 75
60, 70, 75
SVGA
800x600
60, 72, 75
60, 72, 75
VGA
640x480
72, 75
72, 75
Chapter 5 | Controlling the XT Series

There are a number of ways to interact with the Avaya Scopia XT Series:
Use the XT Remote Control Unit locally on the endpoint itself to navigate the menus and perform user functions
and advanced configuration. You view the results on a connected monitor.
(Scopia XT Executive only) Use a keyboard and mouse of a computer connected to the endpoint to navigate
its menus instead of the XT Remote Control Unit. This also requires a connected monitor.
Use the Scopia Control iPad app to control user-level functionality of the XT Series via an intuitive touch
interface. This app is limited to user features, and does not extend to administration or advanced configuration.
For more information, see User Guide for Scopia Control.
Use the XT Series's web interface to perform nearly all features from the unit's web page.
Use Scopia Management's administrator web interface to perform system upgrades, backups, and add your
endpoint to the organization's address book (see Managing Avaya Scopia XT Series from Scopia
Management on page 66).
Navigation
Accessing the XT Series Local Menu on page 57
About the XT Remote Control Unit on page 59
Navigating Menus with the Keyboard and Mouse on page 61
Accessing XT Series Web Interface on page 63
Registering the XT Series to a SIP Server on page 64
Managing Avaya Scopia XT Series from Scopia Management on page 66
Accessing the XT Series Local Menu

About this task
After switching on the XT Series, the main menu appears on the connected monitor.
To navigate the local menus, use the XT Remote Control Unit or for Scopia XT Executive only, you can
use a keyboard and mouse. You can also access the system via the web, where the main screen is laid
out differently (see Accessing XT Series Web Interface on page 63).
Controlling the XT Series | 57
Figure 42: XT Series main menu

The main menu offers the following features:
Call starts audio and video calls.
Contacts allows you to view, edit, and call a contact.
Calendar allows you to view and join meetings scheduled for this endpoint.
Present starts sharing content from your computer, or displays the connected computer's content.
Control Camera adjusts camera position.
Recording allows you to record and playback a videoconference (may require a license).
Configure adjusts settings and checks the system status.
Before you begin

(Scopia XT Executive only) To navigate menus with a keyboard and mouse, you must first connect
your computer and then complete the Quick Setup Wizard which ends with installing the Scopia XT
Control utility to use the keyboard and mouse for menu navigation (see Installing Scopia XT Control to
Use Keyboard and Mouse (Scopia XT Executive) on page 78).
Procedure
1. Check the light on the front of the XT Codec Unit. When it is connected to power but
switched off, the LED blinks.
2. Press the power
key on the XT Remote Control Unit to turn on the XT Codec Unit. When
switched on, the LED remains on (no blinking).
3. (Scopia XT Executive only),Access the main menu by pressing ok/menu on the XT
Remote Control Unit, or select the Scopia XT Control icon on your taskbar.
4. The system home page appears on the monitors.
When you access the system for the first time only, the Quick Setup wizard is displayed (see
Configuring Basic Settings with the Quick Setup Wizard on page 72).
5. Navigate using the XT Remote Control Unit or on the Scopia XT Executive only, you can
also use the keyboard and mouse.
About the XT Remote Control Unit

There are several ways to control the Avaya Scopia XT Series. This section explains how to use the
XT Remote Control Unit to navigate the endpoint's menus which are displayed on the endpoint's
monitor. Without a monitor, you cannot interact using the XT Remote Control Unit.
Other ways to control and interact with the XT Series include:
Using the web interface (see Accessing XT Series Web Interface on page 63).
(Scopia XT Executive only) Using your keyboard and mouse (see Navigating Menus with the
Keyboard and Mouse on page 61).
Using Scopia Control on an Apple iPad to control user functionality (see User Guide for Scopia
Control).
The XT Remote Control Unit has an improved design for a more efficient videoconferencing experience
(Figure 43: The XT Remote Control Unit on page 59).
Figure 43: The XT Remote Control Unit

Scroll through menus and options using the arrow keys and pressing the ok/menu key to select an item.
Enter letters and digits into a field using the remote's keypad on the XT Remote Control Unit. The
system displays the current entry method to the right of the field (Figure 44: Entry method displayed to
the right of an input field on page 60). You can switch entry methods by pressing the 1/a/A button
repeatedly while the cursor is in the input field, to switch between abc1 (default) for lower case
alphanumeric characters, ABC for upper case characters only (no digits), abc for just lower case
characters only (no digits), and 123 for digits only. To enter a letter or number, press a key repeatedly to
cycle through its characters.
Figure 44: Entry method displayed to the right of an input field
Pairing an XT Remote Control Unit

About this task
If you have multiple XT Series units in the same room, you can pair a XT Remote Control Unit with its XT
Codec Unit so that every unit has its dedicated remote, so when you press a key on a remote, it triggers
an action on the correct XT Series unit. Enter the same numeric code in both the XT Series and its XT
Remote Control Unit to pair them. By default all remotes and endpoints use the same code 01.
Procedure
1. Access the general settings. From the XT Series web interface, select Basic Settings >
General. From the endpoint's main menu, select Configure > General.
You can use the XT Remote Control Unit's initial default pairing to perform this task.
Figure 45: Setting the XT Remote Control Unit Code

2. Enter a two-digit numeric code between 01 and 99 in the Remote Control Code field.
4. On the XT Remote Control Unit, press the * and # keys simultaneously until its red light blinks
twice.
Figure 46: Setting the code on the XT Remote Control Unit

5. Using the keypad, type the same number used in the Remote control code field.
When the code is not the default 01, the system displays the paired remote icon with its new
code at the top-right corner of the screen.
6. Select Finish in the web interface, or select OK on the endpoint.
Navigating Menus with the Keyboard and Mouse

About this task
On the Scopia XT Executive only, you can navigate through endpoint menus using your computer's
keyboard and mouse instead of the remote control, by running a PC or Mac program called Scopia XT
Control. It also allows you to seamlessly switch between your computer screen and the system menus.
By default, your computer screen is always displayed when you are not in a call.
Figure 47: Controlling your Scopia XT Executive with your computer

Scopia XT Control also offers shortcuts for some commonly used tasks, such as sharing content during
a call.
You can still use the XT Remote Control Unit at any time (see About the XT Remote Control Unit on
page 59 for details).
Before you begin

To access the endpoint's main menu using your keyboard and mouse, you must first perform the
following procedures:
1. Connect your computer to the Scopia XT Executive to use it as your computer's monitor (see
Connecting a Computer to the XT Series on page 54).
2. Perform the initial setup described in Configuring Basic Settings with the Quick Setup Wizard on
page 72. The last step of the quick setup wizard is installing the Scopia XT Control utility (see
Installing Scopia XT Control to Use Keyboard and Mouse (Scopia XT Executive) on page 78).
Procedure
1. Select the
Scopia XT Control icon in your taskbar:
The icon turns gray indicating the keyboard and mouse control the endpoint navigation, the
menus appear on the screen, and the mouse cursor is now a square . Move the mouse all
the way to the edge of the screen to ensure the square icon follows its movements.
Important:
On the Scopia XT Executive, the system menus are automatically activated when you
receive an incoming call to allow you accept or reject the call.
2. Scopia XT Control enables a number of functions using the keyboard or mouse (see Table
11: Using the keyboard or mouse with Scopia XT Control on page 63).
Table 11: Using the keyboard or mouse with Scopia XT Control

Function
Using your keyboard
Using your mouse
Using XT Remote
Control Unit
Select an option
Press Enter.
Click on the option.
Press ok/menu.
Enter text
Use the keyboard.
N/A
Use the XT Remote

Control Unit keypad to
enter letters and digits.
Go back to previous
page
Press Esc.
Click on an empty area on the

screen.
Press
Navigate endpoint
menus
Press the arrows then

Enter.
Select the option.
Use the arrow keys then

ok/menu.
Back.
Move windows in video layout
Drag and drop the windows to the Press and hold Layouts
desired position.
and select the desired
layout (see User Guide
for Avaya Scopia XT
Series).
Switch control to
computer
Press Esc, Backspace,

or Ctrl+Shift+1.
Select the window in the layout

representing your desktop.
When you are not in a

Present,
call, press
Delete or Back.
Zoom in or out
Scroll up or down
Press the zoom keys.
Accessing XT Series Web Interface

About this task
This procedure describes how to access the Avaya Scopia XT Series web interface, which supports
the following internet browsers:
Internet Explorer version 8 or later
Google Chrome version 11 or later
Mozilla Firefox version 3.6 or later
Apple Safari version 5 or later
Opera version 11 or later
If you have a monitor, you can find the IP address at the top bar of the endpoint's monitor.
Before you begin

Web access is enabled by default. If it was disabled, you can enable it and configure the security details
as described in Securing Web Access to the XT Series on page 139.
Procedure
1. Open any of the supported internet browsers and access the XT Series login page by
entering the system's IP address, like http://1.2.3.4/.
Figure 48: Logging into the XT Series web interface

2. Enter the username and password.
The default username for the web interface is Admin with the password 1234.
Important:
We recommend changing the default credentials after logging in for the first time, as
described in the Securing Web Access to the XT Series on page 139.
3. (Optional) Select the web interface language from the Language list.
4. Select Login.
Registering the XT Series to a SIP Server

About this task
This section explains how to register your XT Series to the SIP Registrar and how to configure the SIP
Proxy connection.
The XT Series can function in a SIP environment, where aliases are managed by SIP servers, not
gatekeepers. You can dial an endpoint by entering its alias like 1234 or joe_smith, rather than
remembering its IP address, where the SIP server routes the call correctly. To do this, the SIP server
must register all endpoints to maintain the mapping list of aliases and endpoints to successfully route
calls.
If your SIP server is Cisco UCM or a BroadSoft proxy server, you cannot send videoconference layouts
alongside a computer presentation (dual video). You either send shared content or the video. For the
BroadSoft proxy server, controlling remote cameras is also not supported (H.224 is disabled).
Before you begin

Verify that you have the following information about your SIP environment:
The DNS names or IP addresses of the SIP Proxy and SIP Registrar.
The transport protocol and port used in your SIP environment.
(Optional) The model of the SIP Proxy.
For the SIP infrastructure that requires a SIP user authentication, credentials for authenticating XT
Series to the SIP Proxy and SIP Registrar.
Procedure
1. Access the SIP settings. From the XT Series web interface, select Administrator Settings >
Protocols > SIP. From the endpoint's main menu, select Configure > Advanced >
Protocols > SIP.
Figure 49: Configuring SIP settings

2. Configure parameters as described in Table 12: Configuring SIP-related parameters on page
66.
Table 12: Configuring SIP-related parameters

Parameter
User
Description
Enter the system name (alias). The system is
registered to the SIP Registrar under this name.
When connecting over SIP, this name is displayed
on the monitors participating in the videoconference
(for example, John-Smith, or 9th-Floor-Room).
Authentication Name
If necessary, enter the name for authenticating the

XT Series with the SIP Proxy server and SIP
Registrar. It can be the same as the User parameter.
Authentication Password
If necessary, enter the password for authenticating

your XT Series with the SIP Proxy server and SIP
Registrar.
UDP/TCP Listening Port
Enter the port number used by XT Series for

receiving inbound SIP calls. By default, port 5060 is
used.
Transport Outbound Call
Select the preferred transport protocol for outbound

SIP calls: TCP or UDP.
Use SIP Registrar
Enable registering the system to the SIP Registrar by

selecting Yes.
Registrar DNS Name
Enter the DNS name or IP address of the SIP

Registrar.
Use SIP Proxy
Enable using the SIP Proxy by selecting Yes.
Proxy DNS Name
Enter the DNS name or IP address of the SIP Proxy.
Proxy Model
Select the model of the SIP Proxy server for the best
interaction. If you are not sure or it is not listed, select
Auto.

4. (Optional) If you are securing SIP connections using TLS certificates, continue with Securing
Connections to the XT Series Using TLS on page 142.
Managing Avaya Scopia XT Series from Scopia

Management
About this task
Scopia Management can manage all endpoints in a video network, including the Avaya Scopia XT
Series. Remote management is used for:
Viewing Scopia Management meeting schedules which include this endpoint as a participant.
Recording meetings to your organization's Scopia Desktop Content Center server.
Centralizing upgrades and remote backups of the configuration settings of XT Series.
Synchronizing contacts for all endpoints in a network from the corporate directory, including XT
Series.
Synchronizing settings of all XT Series devices in your organization. You can export the settings of
one unit into a configuration file, then import those settings to other units (see Enabling System
Logs and Remote Initialization on page 155).
You must enable AT and SNMP functionality to work with Scopia Management.
For more information on adding, removing and upgrading the system remotely in Scopia Management,
or for details on synchronizing contacts for the endpoints in your organization, see Administrator Guide
for Avaya Scopia Management.
Before you begin

Procedure
1. Access the Scopia Management remote access settings. From the XT Series web interface,
select Administrator Settings > Utilities > Remote Access > Scopia Management.
From the endpoint's main menu, select Configure > Advanced > Utilities > Remote
Access > Scopia Management.
Figure 50: Granting Scopia Management remote management of the XT Series

2. Set the fields as required.
Table 13: Granting remote access to Scopia Management

Field Name
Description
Automatic IP Address
Not currently supported. Select Yes for the system to

automatically know the Scopia Management, sent by Scopia
Management when controlling the device.
IP Address
Enter the IP address of the Scopia Management server.
Chapter 6 | Initial Configuration of the XT

Series
After connecting the system hardware and powering it on as described in Setting Up the XT Series Hardware on
page 35, perform the initial configuration as described in these sections:
Navigation
Registering and Enabling the License on page 69
Configuring Basic Settings with the Quick Setup Wizard on page 72
Configuring Monitors on page 83
Configuring Cameras on page 87
Configuring Microphones on page 90
Registering and Enabling the License

About this task
You need a license key to activate the product for the first time or to activate dormant features in your
Avaya Scopia XT Series (like increased bandwidth or resolution). The available licenses depend on the
model of your XT Series.
First register the product to obtain your license key, then enable the license. Registering the product also
brings you notifications of software updates and new features.
Without a license key to activate the product, you can only use the system in preview mode for 24 hours.
Table 14: XT Series software options

Feature
Option/Reference
Available for
Bandwidth and
Network
55111-00904 Avaya
Scopia XT Series
12Mbps Option
XT5000 Series,
On XT5000 Series and Scopia XT
Scopia XT Executive, Executive. it increases total bandwidth to
XT4000 Series
12Mbps on locally-hosted meetings, SIP
pont-to-point calls to 10Mbps, and
8128kbps for H.3323 calls. For XT4000
Series, it increases SIP point-to-point calls
to 6Mbps.
Audio
55111-00948
Additional Audio
Codec Pack
XT5000 Series,
Adds G.728 and G.729A audio codecs.
Scopia XT Executive,
XT4000 Series
Description
Initial Configuration of the XT Series | 69
Feature
Avaya Scopia XT
Series MCU Edition
Options
Option/Reference
55111-00951 Full
MCU4 License
Available for
Description
XT5000 Series,
Enables hosting videoconferences with up
Scopia XT Executive to four endpoints, and includes Scopia
Control.
For the XT5000 720, this option also
activates the second network port.
55111-00952 Full
MCU9 License
XT5000 Series

to nine endpoints, and includes Scopia
Control.
Avaya Scopia XT
Series SMB Edition
Options
55111-00941 Full
SMB4 License
XT5000 Series,
Scopia XT Executive to four participants joining from an endpoint,
a PC, web browser, or a mobile device.
For the XT5000 720 and Scopia XT
Executive it also includes Scopia Control.
55111-00942 Full
SMB9 License
XT5000 Series

to nine participants joining from an
endpoint, a PC, web browser, or a mobile
device.
includes a 2nd GLAN port and Scopia
Control.
Video Resolution
55111-00937 Full HD
(1080p)
XT5000 Series,
This option is already included for the
Scopia XT Executive XT5000 and is available for the XT5000
720 and Scopia XT Executive.
Boosts video resolution to 1080p instead
the default 720p.
For the Scopia XT Executive built-in
camera: 1080p 30fps, and for its optional
PTZ camera: 1060p at 60fps.
Zoom
55111-10922 Avaya
Scopia XT Series
Zoom Upgrade
XT5000 Series,
XT4000 Series

XT5000 and is available for the XT5000
720 and XT4000 Series.
Upgrade your PTZ camera to 40x digital
zoom (10x optical and 4x digital).
Scopia Control
55111-00917 Scopia XT5000 Series,

Control
Scopia XT Executive, XT5000 and is available for the XT5000
XT4000 Series
720, Scopia XT Executive and XT4000
Series.
Enables you to control the XT Series using
the Scopia Control app on the iPad.
Feature
Network
Option/Reference
55111-00916 Avaya
Scopia XT Series
2nd GLAN Port
Available for
XT5000 Series,
XT4000 Series
Description
XT5000 and Scopia XT Executive, and is
available for the XT5000 720 and XT4000
Series.
Enables the second 10/100/1000 network
port.
Recording
Videoconferences
55111-00933 USB
Recording License
XT5000 Series,
You can record and playback meetings
Scopia XT Executive, from a locally connected USB storage
XT4000 Series
device, or record to the Scopia Desktop
Content Center server. This option is
already included for the XT5000 and is
available for the XT5000 720, Scopia XT
Executive and XT4000 Series.
Procedure
1. Open the envelope that came with the license extension, or for first-time product activations,
open the envelope that came with the XT Series.
2. Locate the following information: and the product key in the letter inside the envelope.
The serial number in the letter (for product activation). It is also printed on a label
underneath the XT Codec Unit and on the Scopia XT Executive, it is on the left hand
side of the inner panel at the rear of the monitor.
The product key in the letter (for product activation)
The option key in the letter (for license extensions)
The user code in Main Menu > Configure > About, which is the same as the MAC
address of GLAN1
, or locate the serial number in Main Menu > Configure >
About.
3. Locate the user code (or MAC address) and serial number by selecting Configure > About
from the Main menu.
4. From your computer's browser, visit http://licensing.radvision.com.
5. Complete the online registration form, entering the serial number/user code and the
product/option key.
The web registration form returns an active license key.
6. Write down the license key and keep it safe for future use.
7. Access the license settings. From the XT Series web interface, select Enable License on the
home page, or Administrator Settings > Utilities > Licenses. From the endpoint's main
menu, select Configure > Advanced > Utilities > Licenses.
The license page displays the serial number of the unit.
Figure 51: Activating licenses

8. Enter the license key you received when registering, to either activate the product or activate
the optional features you purchased.
9. Select Enable License on the web interface, or Activate Licenses on the endpoint itself.
The license is automatically enabled.
Important:
If you are enabling a second network port or Scopia Control with a license, the XT Codec
Unit is restarted.
Configuring Basic Settings with the Quick Setup Wizard

About this task
To start using your Avaya Scopia XT Series, first define basic settings with the quick setup wizard,
such as the system's name, language, and network settings. This is relevant for both new installations,
or after restoring default settings. You can only calibrate the image on the endpoint itself using its
monitor, not from the web interface.
Some settings may already be customized for your organization. If required, ask the system
administrator for the device's password.
The quick setup wizard automatically appears the first time you access the XT Series, either by turning it
on or logging in to the web interface. Alternatively select Configure > Quick Setup from the Main Menu.
Figure 52: Accessing the Quick Setup

The quick setup wizard guides you through many of the following basic configuration tasks:
Navigation
Setting the System Name and Language on page 73
Adjusting the Image Position on page 75
Configuring Basic Network Settings on page 76
Configuring Basic Gatekeeper Settings on page 77
Installing Scopia XT Control to Use Keyboard and Mouse (Scopia XT Executive) on page 78
Setting Date and Time on page 80
Setting the Time Zone on page 81
Configuring the Screen Saver to Start Automatically on page 82
Setting the System Name and Language

About this task
The first screen in the Quick Setup wizard enables you to define the name of your Avaya Scopia XT
Series, the country, and the menu language. The unit's name is displayed on the system's title bar and
to other meeting participants. For example, Hong-Kong, or 9th-Floor-Room, or NY-Office. There is
also a unicode system name to enable non-English characters, available on the web interface only. For
more advanced settings of the system name, see Configuring Advanced System Name Settings on
page 96.
After initial setup, you can modify these settings by selecting Configure > General from the endpoint's
menus, or from the web interface select Basic Settings > Preferences > General.
Before you begin

Access the quick setup wizard from the endpoint or web interface, as described in Configuring Basic
Settings with the Quick Setup Wizard on page 72.
Procedure
1. Define the name and language as described in Table 15: Defining name and language of the
XT Series on page 74.
Figure 53: Setting Country and Language
Table 15: Defining name and language of the XT Series

Field
Description
System Name
Enter the name of the XT Series in the System Name field.

This name is also used by default for the SIP username and
the H.323 name, which can be manually changed.
System Name Unicode
(Web interface only) Enter the name here if it includes nonANSII characters such as Chinese or Japanese.
Country
Enter the country location of the unit. The system menu and
the Language field automatically changes to the language
used in the selected country.
Language
Choose the language of the system menus.
Use as
(Scopia XT Executive only) Is this endpoint used with different

computers:
Select Personal endpoint for a single user, where you
pair the computer once to the XT Series using Scopia
XT Control.
Select Room endpointfor multiple users, where you pair
the computer afresh with Scopia XT Control each time
you connect.
2. To adjust the image on your monitor, select Next and continue with Adjusting the Image
Position on page 75.
If performing the quick setup from the web interface, access the quick setup from the
endpoint to adjust the image. This can be done at any time.
Adjusting the Image Position

About this task
You can center the endpoint's image correctly on its monitor in this stage of the Quick Setup Wizard.
This is for deployments with a monitor connected to your Avaya Scopia XT Series.
Procedure
1. Access the Quick Setup Wizard from the endpoint, as described in Configuring Basic
Settings with the Quick Setup Wizard on page 72.
2. Decide if the monitor's image needs adjusting, by verifying if the white border of the triangles
in the top left and bottom right corners are fully visible on all sides.
If the image is centered correctly, skip this procedure and select Next.
Figure 54: Examining the image position

3. Press 1 to highlight the triangle in the top left corner in blue.
4. Use the arrow keys to position the image, so all sides of the white border of the triangle are
visible in the screen, then press ok/menu.
5. Press 2 to highlight the triangle in the bottom right corner in blue.
6. Adjust the image position in the same way, until all sides of the triangle border are visible,
then press ok/menu.
7. To continue with the Quick Setup Wizard, select Next (see Configuring Basic Network
Settings on page 76).
Configuring Basic Network Settings

About this task
This procedure describes how to set up the basic network settings and the IP address of the XT Series
as part of the Quick Setup Wizard. To modify advanced network settings, see Configuring Advanced
Network Settings on page 99.
Procedure
Settings with the Quick Setup Wizard on page 72, and skip to this step.
Figure 55: Defining IP Settings

2. Enter the following values:
Table 16: Configuring the IP address

Field Name
IP Address Mode or
Automatic IP
Address
Description
Determines if the IP address is dynamically allocated (using
DHCP), or if you manually designate a static IP address. You must
use only static addresses for:
Scopia XT Telepresence deployments
Units on a public network
SIP deployments where the unit is secured with a TLS
certificate.
IP address
Enter the system static IP address. For dynamic IP addresses, this

field displays the current IP address.
Subnet mask
Enter the subnet mask associated with the IP address. For dynamic
IP addresses, this field displays the current subnet mask.
Gateway (IP
Address)
Enter the default gateway static IP address. The gateway is used to

route information between two subnets, for example, between the
headquarters and a partner site. For dynamic IP addresses, this
field displays the current gateway IP address.
DNS (Server IP
Address)
Enter the DNS server IP address. The DNS server translates

domain names into IP addresses. For dynamic IP addresses, this
field displays the assigned DNS server IP address.
3. To configure your gatekeeper's settings, select Next and continue with Configuring Basic
Gatekeeper Settings on page 77.
Configuring Basic Gatekeeper Settings

About this task
Configure the gatekeeper settings if your Avaya Scopia XT Series works with one. A gatekeeper routes
audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an
endpoint, and handles the initial connection of calls. To modify advanced gatekeeper settings, see
Configuring Advanced Gatekeeper Settings on page 107.
Procedure
Settings with the Quick Setup Wizard on page 72, and skip to this step.
Figure 56: Gatekeeper settings

2. Configure the gatekeeper connection as described in the following table.
Field
Description
Use Gatekeeper
Choose whether this endpoint is registered to a gatekeeper,

like the Avaya Scopia ECS Gatekeeper.
Mode or Automatic IP
Address
Choose whether the gatekeeper is configured to

automatically detect endpoints. For more information, ask
your network administrator.
Gatekeeper IP address
Enter the IP address of the gatekeeper.
E.164
Enter the H.323 number required to dial the XT Series.
3. Select Done to complete the Quick Setup Wizard.

For Scopia XT Executive only, to configure using your keyboard and mouse to navigate the
menus, continue with Installing Scopia XT Control to Use Keyboard and Mouse (Scopia
XT Executive) on page 78.
Installing Scopia XT Control to Use Keyboard and Mouse

(Scopia XT Executive)
About this task
This procedure describes how to configure your Scopia XT Executive (only) to navigate its menus with
a keyboard and mouse by installing Scopia XT Control, a small standalone program for Windows or
Mac (see Navigating Menus with the Keyboard and Mouse on page 61).
The Scopia XT Control utility can only be installed from the endpoint's web interface.
Before you begin

1. Verify your computer is running either Windows XP/Vista/7/8, or if it is a Mac, verify it is running OSX
10.x, up to 10.9.
2. Connect your computer to the Scopia XT Executive (see Connecting a Computer to the XT Series
on page 54).
3. Perform the Quick Setup wizard, which ends with the Scopia XT Control installation, or install it at
any time from the web interface.
Procedure
1. The Quick Setup wizard provides the web address to access your endpoint from the web,
and displays a user code to pair a computer's keyboard and mouse to the endpoint. You
enter this code at the end of the installation, so make a note of it now.
Figure 57: Installing Scopia XT Control from the Quick Setup

2. Select Minimize to remove the window and expose your computer content.
page 63.
4. In the main web page of the endpoint, in the Home > XT Control section, select Create
package (Figure 58: Installing Scopia XT Control for Windows on page 79).
Figure 58: Installing Scopia XT Control for Windows

5. For Mac users only, copy the setup package to a folder on your computer, and launch the
Scopia XT Control:
6. For Windows users only, launch the installation package:
a. Select Next in the installation wizard and select to install Scopia XT Control.
b. Select the installation folder and click Next.

c. Choose a location in the Start menu, and select Install.
d. Select Finish.
Scopia XT Control automatically connects to the Scopia XT Executive.
7. Use your keyboard to enter the user code displayed at the start of this procedure.
If you accidentally closed the code, leave the User Code field empty and select
Authenticate to display a new code.
Figure 59: Entering the user code (example)

8. Select Authenticate using your computer mouse.
9. You can now control the Scopia XT Executive with your keyboard and mouse by selecting
the Scopia XT Control icon in your taskbar:
For tips on getting started and using the Scopia XT Control utility, see Navigating Menus
with the Keyboard and Mouse on page 61.
Setting Date and Time

About this task
You can set the date and time from either the endpoint or the web interface.
Procedure
1. Access the date and time settings. From the endpoint's main menu, select Configure >
General > Date & Time. From the XT Series web interface, select Basic Settings > Date Time.
2. Set the date and time, as described in Table 17: Configuring date and time settings on page
81.
If you set Internet time to Yes , you cannot modify the date and time fields.
Table 17: Configuring date and time settings

Field Name
Description
Day, Month, Year,

Hour, Minutes
Enter the date and time.
Internet time
Select Yes to synchronize the system clock with the network clock,
thus allowing you to align devices connected to the Internet using
Network Time Protocol (NTP).
Use Default NTP

Server, Server 1,
Server 2
If your organization uses an external Network Time Protocol (NTP)

server for synchronizing the system clock, select Yes. If your
organization uses one or two internal NTP servers for that purpose,
select No and enter the server IP address in fields Server 1 and/or
Server 2.
Refresh time
Enter the time period after which the system contacts the NTP
server to refresh the clock.
Setting the Time Zone

About this task
You can set the time zone from your endpoint or the XT Series web interface.
Before you begin

Procedure
1. Access the time zone settings. From the XT Series web interface, select Administrator
Settings > System > Date & Time > Time Zone. From the endpoint's main menu, select
Configure > Advanced > System > Date & Time > Time Zone.
You need to enter the PIN required to access the Advanced settings. The default PIN is
1234.
2. Configure settings as described in Table 18: Configuring time zone related settings on page
82.
Figure 60: Setting the time zone
Table 18: Configuring time zone related settings

Field Name
Description
Time zone list
Select the time zone to which the system belongs.
Enable daylight time
Choose whether to enable daylight savings time.
Start (dd/mm)
Set the day and month to indicate when daylight

saving time starts.
Stop (dd/mm)
Set the day and month to indicate when daylight

saving time ends. If this is earlier than the start time, it
assumes the following year.
Configuring the Screen Saver to Start Automatically

About this task
The screen saver helps to protect the endpoint's monitor from burn-in without switching it off. For
Scopia XT Executive with computers running the Scopia XT Control utility, the screen saver does not
activate when using the computer while the endpoint is dormant. In this case, use the computer's screen
saver functionality.
Procedure
1. Access the screen saver settings. From the endpoint's main menu, select Configure >
General. From the XT Series web interface, select the Basic Settings tab.
Figure 61: Configuring screen saver settings

2. Set the time after which the screen saver automatically starts on the display in the Screen
Saver field.
Configuring Monitors
About this task
After you connect one or two monitors to the HDMI ports on the Avaya Scopia XT Series, you can
configure the number of monitors, their resolutions, and the allowed video layouts. However, the
Scopia XT Executive only works with its own single monitor at a fixed resolution of 1080p.
Video layouts often require overlapping images when there are more video streams than available
monitors. For example, when your endpoint is disconnected, there is just local video stream which fills
the screen. If you call another endpoint with no presentation, there are two streams: the local and the
remote video. If you add a presentation, there are now three streams.
The available layouts depend on the number of monitors. Figure 62: Single monitor video layouts with
presentation on page 84 shows the layouts for a single monitor. The PiP (Picture In Picture) view
shows a video image in the main screen, with an additional smaller image overlapping in the corner. The
PaP (Picture and Picture) view shows up to three images of the same size. The PoP (Picture out
Picture) view shows up to three images of different size, presented side by side, where the image on the
left is larger than the two smaller images on the right. For more information about video layouts, see
Avaya Scopia XT Series User Guide.
Figure 62: Single monitor video layouts with presentation
Important:
You can return to the default <auto> settings when not in a call by pressing the Layouts
the XT Remote Control Unit, then press 0.
key on
If your monitor crops the edges of the image shown in their displays, adjust it as described in
Resolving Monitor Display Problems on page 163.
Before you begin

Procedure
1. Access the monitor settings. From the XT Series web interface, select Administrator
settings > I/O connections > Monitor. From the endpoint's main menu, select Configure >
Advanced > I/O connections > Monitor.
2. Select General to access the general settings.
Figure 63: Configuring the general monitor settings from the web interface
3. Configure the general settings:
Table 19: Configuring general monitor settings

Field Name
Number of
monitors
Description
Activate the HDMI ports on the XT Codec Unit which connect to a monitor: the HD1
the HD2
port.
port and/or
Figure 64: Dual monitor video layouts with presentation

<auto> indicates the system automatically detects the number of connected monitors
(recommended).
HD1/HD2 forces the unit to accept input only from a single monitor connected to either HD1
or HD2
. If you connect a second monitor it would appear blank, unless you select
Duplicate to HD2.
HD1 (Menu & Video Rx) + HD2 (Present) uses both monitor connections, where the main
monitor displays system menus and remote video, while shared content is on the auxiliary
monitor. This is the default mode with two connected monitors set to <auto>.
HD1 (Menu & Present) + HD2 (Video Rx) uses both monitor connections, with system menus
and PC content on the main monitor, while remote video is on the auxiliary monitor.
HD1 (Present) + HD2 (Menu & Video Rx) uses both monitor connections, with system menus
and remote video on the auxiliary monitor, while shared content is on the main monitor.
HD1 (Video Rx) + HD2 (Menu & Present) uses both monitor connections, with system menus
and shared content on the auxiliary monitor, while remote video is on the main monitor.
Resolution
HD1/HD2
Defines the resolution of the connected main monitor (HD1
) and auxiliary monitor (HD2
).
<auto> sets 1080p as the default settings for both monitors.

1080p forces 1080p resolution at 25, 30, 50 or 60 frames per second (fps) if the monitor
supports it.
720p forces 720p resolution at 50 or 60fps if the monitor supports it, even if the received
resolution is higher.
Gallery
Layout
Select Yes to add availability of video layouts which mix video and presentation in the same stream
and display them on the same screen, so participant images appear to the side or underneath the
presentation. This is displayed when you have just one monitor, managed by Scopia Management,
and the meeting hosted on the Scopia Elite MCU.
Duplicate to Select Yes if you have two monitors and you want the monitor connected to HD2
HD2
same as HD1
but without system menus.
to display the

5. Configure the video layout. Select Monitor > PIP-PaP-PoP.
Figure 65: Setting the video layout

6. Enter the field values as described in Table 20: Configuring the video layout on page 86.
Table 20: Configuring the video layout

Field Name
Multi Image Mode
Description
Enable PIP, PaP or PoP video layouts, depending on the number of video streams
available (see Figure 62: Single monitor video layouts with presentation on page 84).
<auto> enables PiP, PaP or PoP only when the number of video streams is greater
than the number of available monitors. The order of the video streams is set
automatically, with precedence to the presentation video streams.
On always enables PiP, PaP or PoP when at least two video streams are used.
When you are using two monitors, PIP can be forced only if there are at least three
different video streams.
Off always disables PIP, PaP and PoP.
Multi Image Type
Limit the video layouts available to users:

auto enables PIP, PaP and PoP layouts. Press the Layouts
between PIP, PaP and PoP.
key to switch
PIP enables only PiP.

PaP enables only PaP.
PoP enables only PoP.
Field Name
Description
PIP - Position
Set the position of the small overlapped image on the monitor: upper left, upper right,
lower left, or lower right.
PIP - Rotation
Enables/disables image rotation and controls the direction in which the image rotates.
key to activate image rotation (if enabled).
End-users press the Layouts
Fixed blocks image rotation (not available for Scopia XT Executive).
Clockwise rotates the overlapped image clockwise.
Counterclockwise rotates the overlapped image anti-clockwise.
Configuring Cameras
About this task
Configure the camera depending on the type of camera, its functionality, and how it is connected to the
XT Series. For more information about connecting your camera to the XT Codec Unit, see Connecting
Cameras or DVD players on page 39.
In this section, first define which camera is the unit's default camera and other general properties, then
define each camera's settings by configuring the port connection.
Before you begin

Connect the video equipment, as described in Connecting Cameras or DVD players on page 39.
Procedure
1. Access the camera settings. From the XT Series web interface, select Administrator
settings > I/O connections > Cameras > General. From the endpoint's main menu, select
Configure > Advanced > I/O connections > Cameras > General.
Figure 66: Configuring general camera settings from the web interface
2. Configure the camera connection as described in Table 21: Configuring general camera
settings on page 88:
Table 21: Configuring general camera settings

Field Name
Default camera
Description
Select the port of the XT Codec Unit which you connected the default camera, which is
automatically activated when the system powers up.
Figure 67: Video inputs of the XT Codec Unit

HD1: Select if you connected the PTZ camera to the HDMI input of the XT Codec
Unit. This is the most common configuration.
If you connected multiple cameras with the Scopia XT Camera Switch, select the
HD port of the Scopia XT Camera Switch to which you connected the default
camera, from HD1- HD4.
USB: Select if your default camera is connected to the upper USB port (for example,
using the Scopia XT Executive's built-in camera as the main camera).
DVI: Select if you connected the default camera to the DVI input.
Driver
Select the camera driver for the connected camera.

Automatic allows automatic identification of the correct driver at system start up. For HD
cameras, this requires the camera is connected with a VISCA Cross cable.
Camera control by far Enables/disable remote endpoints controlling cameras belonging to this endpoint.
site
Bring back to place
If enabled, the system stores your camera positions when the camera is switched off, and
restores this position the next time the camera is switched on (PTZ cameras only)
Field Name
Always power on
Camera
Description
Ensures the camera does not automatically power off, enabling the system to be switched
on via remote control, if the camera has an infrared receiver (default PTZ cameras only).
Camera privacy Mode Places the PTZ camera in a sleep position, with the lens facing down and to the left, when
the system is in screen saver or privacy mode (default).
Digital zoom
Enables digital zoom for cameras equipped with this feature (default PTZ cameras only).
XT Camera Switch
Detect Mode
Enables the Scopia XT Camera Switch (available on XT5000 Series only) to control and
include more than one camera in your video. Multiple cameras are typically used for larger
meeting rooms or auditoriums.
4. Configure the details of each connected camera, by selecting its port, such as HD1. From the
XT Series web interface, select Administrator settings > I/O connections > Cameras.
From the endpoint's main menu, select Configure > Advanced > I/O connections >
Cameras.
Figure 68: Configuring the camera settings from the web interface
5. Define the following settings for each camera connected to the XT Series:
Table 22: Configuring advanced camera settings

Field Name
Enable
Description
Select Yes to enable this camera. Otherwise, you cannot use the
video input from this camera. If you connected multiple cameras via
the Scopia XT Camera Switch, enable each camera.
You cannot disable the default camera or the DVI connection.
Moving (PTZ)
Enable pan, tilt and zoom functionality if supported by the camera.

The camera must be connected via a VISCA cable. Disable if you
connected DVD devices or non-PTZ cameras.
White balance
mode
If the lighting in the room has a color tint, you can compensate in PTZ
cameras only by adjusting the white balance:
Automatic tells the camera to attempt to automatically
determine any color tint and adjust colors to compensate.
Manual enables you to manually change the camera's balance
of red and blue color wash.
Outdoor sets color compensation for natural sunlight, for
example in a room with many large windows.
Indoor sets color compensation for artificial light.
Customize launches the automatic color calibration of the
camera remove color wash from the image.
Contrast,
Brightness,
Saturation
(USB cameras only) Adjust the brightness, contrast and saturation or

color intensity of the camera image.
Backlight
compensation
Select Yes to counteract silhouetting of subjects when the

backlighting is excessive.
Exposure
compensation
If the camera image is too bright or dark, enable exposure

compensation to manually compensate in the Exposure Elvel field
(PTZ cameras only).
Focus mode
Set the camera focus to Automatic, or Manual to specify the

distance from the camera to the table in Focus distance.
Camera sharpness Adjust the sharpness of the image from your camera.
Configuring Microphones
About this task
After connecting your microphones to the Avaya Scopia XT Series, you must enable the relevant audio
connection and configure its settings.
There are several connections available to input audio to the XT Series:
The dedicated microphone port is for the digital Three-way Microphone Pod. The XT5000 Series
can support two of these microphones daisy-chained.
The USB port is used for USB headsets, or for a USB camera with a built-in microphone (lower
USB only).
is for:
The analog One-way Microphone Pod or any other analog microphone with a 3.5mm jack.
Audio mixers like those from Clear One. An audio mixer connects multiple microphones (or
other audio inputs) to generate a single audio stream.
Figure 69: Audio input ports on the XT Series

You define settings for each type of audio device, not per port on the XT Codec Unit. Therefore there are
separate settings for each type of microphone, even when some would share the same type of
connection.
Before you begin

Choose and then connect the analog audio equipment you need as described in Connecting
Microphones and Speakers to the XT Series on page 48.
Procedure
1. Access the analog audio settings. From the XT Series web interface, select Administrator
settings > I/O connections > Audio - Input > Analog. From the endpoint's main menu,
select Configure > Advanced > I/O connections > Audio - Input.
2. Select the type of audio input you want to configure.
Figure 70: Choices of audio input to configure
Field
Description
General
Enable auto-detection of microphones connected to the unit.
POD1
Configure the
Digital Audio
Configure the
port when connecting a third-party digital
microphone via its mini-TOSlink connector.
Analog Audio
Configure the
port when connecting the One-way
Microphone Pod or a third-party analog microphone via its
3.5mm jack.
HD
Select to configure sound from HDMI devices.
USB Camera
Configure the USB port for audio of a built-in microphone from

a USB camera. If you connect another audio input with echo
cancellation enabled, the audio from the USB camera is
disabled.
USB Microphone
Configure the USB port for audio of a dedicated USB

microphone or headset. However, any connected Microphone
Pods are disabled by default. To change this, set I/O
connections > Audio - Input > General > Audio Inputs
Management to Automatic.
port for the Microphone Pod.
Figure 71: Configuring the audio input
Table 23: Configuring analog audio input

Field Name
Description
Enabled
Enables/disables this audio input.
Gain
Set the volume booster to the desired level by using the slider.
Echo canceller
If you are using an external microphone without an audio

mixer, enable the XT Series built-in echo cancellation.
Typically, you use the default echo cancellation settings. To
configure the advanced settings, such as disabling Automatic
Gain Control, see Configuring Advanced Echo Cancellation on
External Microphones on page 120.
If you are using an audio mixer, disable echo cancellation on
the XT Series.
Audio selection
Select one of the following (for analog or digital audio inputs

only):
Audio associated with DVI would transmit audio from
the DVI port if it is used as part of sharing content in a
meeting, for example when you connect a computer to
the DVI port.
Analog Audio always always transmits the analog audio
input regardless of which video is selected.
Type
Select one of the following (for analog audio input only):

Select Line if your analog input has a separate dedicated
cable supplying electrical power (no phantom power).
Select Microphone it draws its power from the same
cable as the sound (phantom power), and if the cable is
balanced (built to reduce noise and interference even
when the cable is long).
Field Name
Mode
Description
If you set the Type field to Line, the microphone has a
separate dedicated cable supplying electrical power (no
phantom power). Select one of the following (for analog audio
input only):
Stereo: The L/R stereo input cable is unbalanced (not
specially built to reduce interference even when the cable
is long).
Mono: The mono input cable is balanced (it reduces
interference when the cable is long).
Ignore Mute
(For analog and digital audio only) Select Yes to enable and
port when the
transmit presentation audio connected to the
main microphone is muted.

5. (Optional) If remote endpoints hear DVI audio when in use, verify the DVI video input is
enabled.
a. Access the DVI settings. From the XT Series web interface, select Administrator
Settings > I/O Connections > Cameras > DVI. From the endpoint's main menu, select
Configure > Advanced > I/O Connections > Cameras > DVI.
b. Verify that Enabled is set to Yes.
Chapter 7 | Advanced Configuration of the

XT Series
While the Quick Setup Wizard and some other settings enable you to deploy the Avaya Scopia XT Series in your
organization, it has a significant array of advanced features which enable powerful customization.
Navigation
Enabling Advanced Maintenance on the XT Series on page 95
Configuring Advanced System Name Settings on page 96
Configuring Advanced Network Settings on page 99
Setting Call Bandwidth in XT Series on page 110
Setting a Time Limit for Videoconferences on page 113
Configuring Advanced Sound (Audio Output) Settings on page 114
Configuring Advanced Regional Audio and Video Settings on page 118
Configuring Advanced Echo Cancellation on External Microphones on page 120
Configuring XT Series to use LDAP Directory on page 122
Configuring Advanced DTMF Settings on page 126
Setting Recording Preferences on page 127
Saving PTZ Camera Positions on page 129
Remotely Controlling the XT Series with AT Commands on page 131
Sending Status with SNMP on page 133
Updating the XT Series on page 135
Enabling Advanced Maintenance on the XT Series

About this task
To perform advanced configuration and maintenance from the endpoint itself, like upgrading the
firmware, you must first enable access to the advanced settings.
Before you begin

Ensure that you have the password to access the Advanced settings. The default password is 1234.
Procedure
1. Access basic settings. From the XT Series web interface, select Basic Settings >
Preferences > General. From the endpoint's main menu, select Configure > General.
Advanced Configuration of the XT Series | 95
2. Set Show Advanced Settings to Yes.

3. From the XT Series web interface, select Administrator Settings. From the endpoint, press
Back and then select Advanced.
4. Enter the password to display the Advanced screen. The default password is 1234.
Figure 72: Advanced configuration screen on the endpoint

5. We recommend changing the default administrator password, as described in Setting PIN
Codes for the XT Series on page 138.
Configuring Advanced System Name Settings

About this task
You can set the basic system name in the Quick Setup Wizard (see Setting the System Name and
Language on page 73). This procedure describes how to use an alternate system name, such as the
SIP username.
The name is displayed on the system's title bar (Figure 73: XT Series's titlebar on page 97), and is
shown to participants seeing your image in a videoconference (for example: John-Smith, or 9th-FloorRoom, or NY-Office).
Figure 73: XT Series's titlebar

Depending on your integration, you can configure your XT Series to show one of several names:
Use the system name as defined in the Quick Setup Wizard.
Use the unicode version of the system name for non-English characters.
Use the SIP username if this XT Series is registered to a SIP registrar or proxy. This is the same
as the System Name, unless you change it manually as described in Registering the XT Series to
a SIP Server on page 64.
Use the H.323 name if this XT Series is registered to a gatekeeper. This is the same as the
System Name, unless you change it manually as described in Configuring Advanced Gatekeeper
Settings on page 107.
Use the hostname, which is the same as the system name, but some characters like a space in the
name are replaced by a hyphen.
Before you begin

Procedure
1. Access the system name settings. From the XT Series web interface, select Administrator
Settings > System > Location. From the endpoint's main menu, select Configure >
Advanced > System > Location.
Figure 74: Selecting the system name

2. Enter the following settings:
Table 24: Setting the display name

Field
System Name Display
Mode
Description
Select the criterion for the system to display its name:
Select Automatic to automatically choose the name based on deployment, first
displaying the SIP username if registered to a SIP registrar or proxy, and if
unavailable, it displays the H.323 name if registered to a gatekeeper, and if
unavailable it displays the unicode name.
Select System Name Unicode to display the System Name Unicode field, which
allows non-alphanumeric characters such as Chinese or Japanese.
Select SIP: to display the SIP username, used to register your system to the SIP
server. This is the same as the System Name, unless you change it manually
(seeRegistering the XT Series to a SIP Server on page 64).
Select H.323 to display the H.323 name, used to register your system to the
gatekeeper. This is the same as the System Name, unless you change it
manually (see Configuring Advanced Gatekeeper Settings on page 107).
Select System Name to display the System Name field, which supports only
alphanumeric characters.
Select Hostname to display the Hostname field. This is typically the same as the
System Name, unless the System Name includes characters not supported by
the hostname standard. Invalid characters are replaced by the - character.
System Name
This field displays the initial name you entered during the Quick Setup Wizard (as
described in Setting the System Name and Language on page 73). If you selected this
option from the System Name Display Mode list, you can modify the display name
(optional). You can only enter alphanumeric characters.
Field
Description
System Name Unicode
(Web only) Enter non-alphanumeric characters, such as Chinese or Japanese letters. If

you selected this option from the System Name Display Mode list, the title bar displays
this name.
Hostname
This field displays the name used to register the system to the network. You may need
the system's hostname, for example, if you are locating the device from a list of
hostnames on an SNMP agent discovery tool.
Typically, the Hostname is the same as the System Name, unless the System Name
includes characters not supported by the hostname standard. Invalid characters are
replaced by the - character.
Configuring Advanced Network Settings

You can configure many advanced parameters of your network connection.
Navigation
Configuring Advanced IP Address Settings on page 99
Configuring Advanced Network Connectivity on page 101
Configuring NAT and Firewall Traversal on page 104
Defining QoS Priority of Types of Network Traffic on page 105
Configuring Advanced Gatekeeper Settings on page 107
Configuring Advanced IP Address Settings

About this task
This section describes how to configure the advanced IP address settings of each network port.
The system supports working with dynamic addresses (DHCP) or fixed addresses, either in IPv4 only, or
it can work in both IPv4 and IPv6, where even media streams in the same videoconference can be a
mixture of IPv4 and IPv6. However, you can only use IPv4 for when sending commands via HTTP,
SNMP, or AT commands.
In some XT Series models, activating the second network port GLAN2
(dual-NIC) requires an
additional license (see Registering and Enabling the License on page 69). Both small businesses and
large enterprises may require both network ports (see Connecting Avaya Scopia XT Series to the
Network on page 38).
If you deployed TLS with a security certificate for this device, a change in the IP address requires
creating a new certificate (see Securing Connections to the XT Series Using TLS on page 142).
Before you begin

Procedure
1. Access the advanced network settings. From the XT Series web interface, select
Administrator Settings > Networks > Preferences > General. From the endpoint's main
menu, select Configure > Network.
Figure 75: Enabling IPv6 mode

2. Set the Use IPv6 field to enable or disable IPv6 support.
4. Access the IP address. From the endpoint's main menu, select either GLAN 1 or GLAN 2.
From the XT Series web interface, select GLAN 1 or GLAN 2 > Addresses.
Figure 76: Configuring IP addresses from the web interface

5. Enter the following fields:
Table 25: Configuring the IP address

Field Name
IP Address Mode or
Automatic IP
Address
Description
Determines if the IP address is dynamically allocated (using
DHCP), or if you manually designate a static IP address. You must
use only static addresses for:
Scopia XT Telepresence deployments
Units on a public network
SIP deployments where the unit is secured with a TLS
certificate.
IP address
Enter the system static IP address. For dynamic IP addresses, this

field displays the current IP address.
Subnet mask
Enter the subnet mask associated with the IP address. For dynamic
IP addresses, this field displays the current subnet mask.
Gateway (IP
Address)
Enter the default gateway static IP address. The gateway is used to

route information between two subnets, for example, between the
headquarters and a partner site. For dynamic IP addresses, this
field displays the current gateway IP address.
DNS (Server IP
Address)
Enter the DNS server IP address. The DNS server translates

domain names into IP addresses. For dynamic IP addresses, this
field displays the assigned DNS server IP address.
Configuring Advanced Network Connectivity

About this task
This section describes how to determine which of the two network ports is the first choice to
communicate on a call, and to configure advanced properties of the network connections in each
network port, including the network speed and packet size (MTU). To avoid connectivity issues, match
these settings to the equivalent settings in the network.
In addition, if your large network is split into virtual sub-networks to limit the range of broadcasts, known
as VLANs, and your network components support 802.1q compliant VLAN tagging, you can assign a
VLAN ID to tag the XT Series as belonging to a specific VLAN.
You can also configure network security authentication to be 802.1x compliant, where it sends a
username and password to your 802.1x authenticator, which verifies the login with the authentication
server.
(dual-NIC) requires an
In some XT Series models, activating the second network port GLAN2
additional license (see Registering and Enabling the License on page 69). Both small businesses and
large enterprises may require both network ports (see Connecting Avaya Scopia XT Series to the
Network on page 38).
Before you begin

Procedure
1. To assign a preferred network port, access the network priority settings. From the XT Series
web interface, select Administrator Settings > Networks > Preferences > General. From
the endpoint's main menu, select Configure > Advanced > Networks > Preferences >
General.
Figure 77: Choosing the priority network port

2. Set the Priority setting to the GLAN port that the preferred network uses. When the routing
of a call cannot be determined by matching the destination address with the GLAN address,
it uses the preferred network port.
4. To define the MTU size and network speed for each port, access the advanced network
settings. From the XT Series web interface, select Administrator Settings > Networks >
GLAN1/GLAN2 > Parameters. From the endpoint's main menu, select Configure >
Advanced > Networks > GLAN1/GLAN2 > Parameters.
Figure 78: Configuring advanced network connection from the web interface
5. Set the fields as described in Table 26: Configuring network connectivity on page 103.
Table 26: Configuring network connectivity

Field Name
MTU
Setting
The MTU, or Maximum Transmission Unit, is the maximum size of
data packets sent around your network. This value must remain
consistent for all network components, including servers like the
MCU and Scopia Desktop server, endpoints like XT Series and
other network devices like LDAP servers and network routers.
If you or a remote endpoint transmit at a larger MTU size, packets
are dropped or fragmented. To avoid packet loss or fragmentation,
ensure all network components use the same MTU size. The
default MTU size is 1360. For IPv4, set the MTU between
576-1500. For IPv6, set it between 1280-1500.
Speed/Duplex mode
Set the speed and transition mode as follows:

Automatic: The XT Series selects the speed and duplex
mode. We recommend this default mode.
Auto - up to 100/Full, Auto - up to 100/Half, Auto - up to
10/Full, Auto - up to 10/Half: Semi-automatic modes with a
specified maximum.
Manual: Configure the speed and duplex mode manually for
your network and the remote endpoints' settings.
Speed
Select the speed of the network port: 10, 100, or 1000 Mbps
(manual configuration only).
Duplex mode
Select the data transmission mode that is defined for your network
router or switch, either duplex or half-duplex mode (manual only).

7. To tag the XT Series to belong to a particular virtual network (VLAN) ID, select
GLAN1/GLAN2 > VLAN.
8. Set the fields as described in the following table:
Table 27: Designating a VLAN tag

Field Name
Setting
Enable
Select Yes if your network is split into virtual networks (VLANs) and
you want to assign the XT Series to one of them.
Id
Enter the ID of the VLAN to which this unit belongs, between 1 and
4094.
9. To configure the XT Series for 802.1x compliant authentication, select GLAN1/GLAN2 >
802.1x.
Table 28: Configuring 802.1x authentication

Field Name
Setting
Enable
Select Yes if your XT Series requires access to network resources

via 802.1x authentication.
User Name,
Password
Enter the 802.1x username and password.
Configuring NAT and Firewall Traversal

About this task
Avaya Scopia XT Series fully supports NAT and firewall traversal, enabling you to place it behind a
NAT router or firewall and connect with other endpoints seamlessly.
If an XT Series located inside your network hosts a call on its built-in MCU, other endpoints must contact
the host unit by dialing its IP address. However, when sitting behind a NAT or firewall, a device can have
an internal IP address which cannot be reached from outside the network. This poses a problem for
endpoints located outside the network to find the correct IP address to dial. There are several ways to
resolve this:
(Recommended) Contact a STUN public server to return your IP address as it looks from outside
the network, and then send this public IP address to all endpoints you invite to the meeting. This is
known as STUN auto-discovery. This also works for HTTP public servers.
Use a dedicated firewall traversal solution like the Avaya Scopia PathFinder server and set it as
your gatekeeper (see Configuring Advanced Gatekeeper Settings on page 107).
You can manually set a static public IP address of the unit, and configure your firewall and NAT to
ensure this is reflected externally outside the network.
For more information on each of these topologies, see Planning NAT and Firewall Traversal with Avaya
Scopia XT Series on page 21. When traversing firewalls, remember to set the firewall ports as detailed
in Configuring the TCP or UDP Port Range on the Avaya Scopia XT Series on page 32.
Before you begin

Procedure
1. Access the firewall and NAT traversal settings. From the XT Series web interface, select
Administrator Settings > Networks > Preferences > NAT. From the endpoint's main
menu, select Configure > Advanced > Networks > Preferences > NAT.
Figure 79: Configuring NAT traversal settings from the web interface
2. Set the fields as described in Table 29: Configuring NAT-related settings on page 105.
Table 29: Configuring NAT-related settings

Field Name
Description
NAT Traversal
Select to allow the system to be located behind a firewall/NAT. Set to

No if the system has a public IP address.
NAT Discovery
Enter the method used for the XT Series to discover its public IP
address:
HTTP discovery uses an Avaya HTTP server to return the
public IP address. The endpoint must be directly connected to
the internet.
Manual lets you set the public IP address manually in the
Public IP Address field.
(Recommended) STUN autodiscovery uses a public STUN
server to return the unit's public IP address. If you choose this,
enter the Server and Port of the STUN server.
Refresh Time (sec) Enter the number of seconds to open a pinhole through the firewall.
Also used by H.460 as TTL (Time To Live) of registration requests.
Keepalive
Ensures the connection is kept open by sending periodic pings to the

remote units.
Defining QoS Priority of Types of Network Traffic

About this task
Quality of Service (QoS) determines the priorities of different types of network traffic (audio, video and
control/signaling), so in poor network conditions, prioritized traffic is still fully transmitted. For example,
you can set a higher priority to audio packets, so that when there is an issue with packet loss, audio
quality is maintained over video.
Important:
It is essential that QoS settings are defined with identical values on this device and all network
components, including Scopia Solution components and your generic network components like
switches and routers. Only create custom QoS settings if the rest of your network has the same
settings.
You can set the relative priorities of each type of data type, either by setting a custom priority value,
known as differentiated service or DiffServe, or by assigning a ranking and type of service (TOS) to each
type of data. Choose the QoS method used by the other network components in your organization, to
match their values exactly.
Before you begin

Procedure
1. Access the QoS settings. From the XT Series web interface, select Administrator Settings
> Networks > Preferences > QoS. From the endpoint's main menu, select Configure >
Advanced > Networks > Preferences > QoS.
Figure 80: Configuring QoS settings

2. Set the fields as described in Table 30: Configuring QoS settings on page 107.
Table 30: Configuring QoS settings

Field Name
Use QoS
Description
Select whether to enable or disable QoS.
If you set Use QoS to Yes, you provide different priority to different data
stream, or guarantee a certain level of performance to a data stream. In
particular, you may choose between Precedence/TOS and
Differentiated Service.
Quality of service Choose to set the priorities by entering a custom numeric value, or
enter a relative priority ranking. These are the two methods used by
network components like routers or switches to implement their QoS
settings:
Select DiffServe, short for Differentiated Service, if your network
components set a custom priority value for each type of data.
Choose Precedence/TOS if your network components define
QoS as a precedence ranking and a designated type of service
(TOS) for each type of data.
Audio, Video,
Data, Signal
Set the value for each type of data, according to your choice in the
Quality of Service field.
DiffServe
Enter the custom priority value, also known as differentiated service or

DiffServe, if QoS is implemented like this in your other network
components. The values must be identical throughout your network,
and for all remote endpoints connecting in videoconferences.
TOS and
Precedence
Enter the type of service, alongside the precedence (priority ranking) of

each type of data, identical to the settings of all other network
components, and any remote endpoints connecting in a
videoconference.
Configuring Advanced Gatekeeper Settings

About this task
As part of H.323 network setup, the Avaya Scopia XT Series must be registered to a gatekeeper, like
Avaya Scopia ECS Gatekeeper.
A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP
address of an endpoint, and handles the initial connection of calls. For example, you can dial 1234 or
joesmith and the gatekeeper routes the call correctly.
To do this, the gatekeeper must register all endpoints to maintain the mapping list of aliases and
endpoints to successfully route calls. It also registers gateways like an ISDN gateway or Scopia Video
Gateway, so it can route calls to a non-H.323 device. Registration with a gatekeeper may happen every
time the endpoint is switched on, or after a set period.
You can also secure your connection with the gatekeeper by enabling authentication. You can enter a
special username and password in both the endpoint and the gatekeeper as a shared secret, which is
used to authenticate the identities of the gatekeeper and endpoint.
Before you begin

Procedure
1. Access the gatekeeper settings. From the XT Series web interface, select Administrator
Settings > Protocols > H.323 > General. From the endpoint's main menu, select Configure
> Advanced > Protocols > H.323.
Figure 81: Configuring H.323 settings from the web interface

2. Set the fields as described in Table 31: Configuring H.323 settings on page 108.
Table 31: Configuring H.323 settings

Field Name
Description
H.323 Name
Enter the H.323 alias of this endpoint, used to register the unit
with the gatekeeper. In H.323 calls, this name is displayed on
participant's monitors (for example: John-Smith, or 9th-FloorRoom, or NY-Office).
E.164
Enter this endpoint's E.164 dial number.
Refuse calls by IP
Address
Select Yes to allow only endpoints registered to the

gatekeeper to call your endpoint, using your alias or dial
number.

4. Select H.323 > Gatekeeper.
Figure 82: Configuring the Gatekeeper settings from the web interface
5. Set the fields as described in Table 32: Configuring the gatekeeper on page 109.
Table 32: Configuring the gatekeeper

Field Name
Description
Use gatekeeper
Enables/disables the registration to a gatekeeper.
Automatic IP address
Select to discover the gatekeeper address automatically.
IP address
Enter the IP address of the gatekeeper, if you do not use

Automatic IP address.
Use H.460
Set to Yes to use H.460 firewall traversal features when

communicating with the gatekeeper.
Re-registration interval
time
Enable only if the gatekeeper sends the IRQ messages (see

the gatekeeper's documentation for more information). Enter
the time (in seconds) after which the system should re-register
to the gatekeeper. Use this option when the normal RAS
lightweight registration does not apply in your deployment.
Authentication
Select Yes to add security to verify the gatekeeper is trusted.
Mode
Select H.235 Annex D to verify integrity of all communication

between the gatekeeper and the endpoint (two-way integrity).
Communication is encrypted using a shared secret, which is a
username and password entered both here and in the
gatekeeper.
Select MD5 for the gatekeeper to verify the identity of the
endpoint (one-way integrity check) using MD5 checksums.
Select Automatic to allow the system to negotiate the method
of authentication automatically.
Field Name
Description
Gatek. ID
Enter the H.323 name or identifier of the gatekeeper.
User Name
Enter the username to grant authenticated access to the

gatekeeper.
Password
Enter the password to grant authenticated access to the

gatekeeper.
Setting Call Bandwidth in XT Series

About this task
You can set the maximum bandwidth used by the Avaya Scopia XT Series when participating in a
meeting, measured as the maximum bitrate.
Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is
constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of
the video. In some cases, you can select a lower bitrate without noticing a significant drop in video
quality; for example during a presentation or when a lecturer is speaking and there is very little motion. In
video recordings, the bitrate determines the file size for each minute of recording. Bitrate is often
measured in kilobits per second (kbps).
The relationship between bandwidth and resolution dramatically changes when your call uses H.264
High Profile. H.264 High Profile is a standard for compressing video by up to 25% over the H.264
Baseline Profile, enabling high definition calls to be held over lower call speeds. It requires both sides of
the transmission (sending and receiving endpoints) to support this protocol. If you change the video
quality setting to Sharpness, it can slightly change the bandwidth required to maintain the same
resolution. To change this setting, see Resolving Lip Sync Problem on page 169.
Table 33: Video resolution available with given maximum bandwidth setting
Bandwidth
H.264 High Profile
H.264 High Profile
H.264 Baseline
H.264 Baseline
Sharpness
Motion
Sharpness
Motion
448kbps
512kbps
768kbps
480p30
720p30
720p30
480p30
352p30
576p30
480p30
896kbps
1Mbps
720p60
1.3Mbps
1.4Mbps
1.5Mbps
720p30
720p30
720p60
1080p30
1.7Mbps
720p60
720p60
1080p30
H.264 High Profile
H.264 High Profile
H.264 Baseline
H.264 Baseline
Sharpness
Motion
Sharpness
Motion
Bandwidth
1.9Mbps
2.5Mbps
1080p60
1080p60
1080p60
1080p60
When using the built-in MCU to host videoconferences, the total maximum bandwidth of 12Mbps is
shared amongst the participants. Normally each person is allocated 2Mbps, but when a meeting has
eight participants, each is allocated 1.7Mbps.
You can also determine whether to use more or less bandwidth for participant video versus shared
content like a presentation, and you can even define the bandwidth limits for each network port on your
XT Series.
Before you begin

Procedure
1. Access the call settings. From the XT Series web interface, select Administrator Settings >
Calls > Preferences > General. From the endpoint's main menu, select Configure >
Advanced > Calls > Preferences > General.
Figure 83: Configuring general call settings

2. Set the fields as described in the following table.
<auto> is the default setting. It indicates that the system tries to choose the settings that best
suit the local situation.
Table 34: Configuring bandwidth settings of a call

Field Name
Description
IP > Rate (K)
Sets the maximum bitrate used for a single point-to-point call.
Audio Coding
Sets the preferred audio codec that the system tries to send.
The remote system must support the same codec for a
successful connection.
Video Coding
Sets the preferred video codec that the system tries to send, if
the remote system supports the same codec.
DualVideoCoding
Sets the resolution for H.264 content video.
Use manual DualVideo

bandwidth
If set to Yes allows to change bandwidth used for content and

live video (DualVideo/Live bandwidth).
DualVideo/Live bandwidth Sets more bandwidth on Live Video or Content.

ISDN > Rate (K)
Sets the maximum call rate that the system uses for any ISDN
call.
Local audio-video
If using the system as an endpoint which also hosts meetings

on its built-in MCU, select Yes to include local video and audio
in videoconferences.
Select No to disable the local audio and video and use the
system as an MCU.
Meeting/Call Time Limit
See Setting a Time Limit for Videoconferences on page 113.

4. Access the bandwidth limits for each network port. From the XT Series web interface, select
Administrator Settings > Networks > GLAN1/GLAN2 > Bandwidth. From the endpoint's
main menu, select Configure > Advanced > Networks > GLAN1/GLAN2 > Bandwidth.
Figure 84: Setting bandwidth limits for each network port

Table 35: Configuring bandwidth settings of a call

Field Name
Description
Enable
Select Yes to enable limiting bandwidth for this network port.
Max. Bandwidth Rx (KB)
Enter the incoming bandwidth limit for traffic on this network

port, measured in kilobytes (not kilobits) per second (KBps).
Max. Bandwidth Tx (KB)
Enter the outgoing bandwidth limit for traffic on this network

port.
Setting a Time Limit for Videoconferences

About this task
Set a time limit for videoconferences to alert users that the time allocated for the meeting is about to end,
and to end videoconferences that were left open.
Once you set a time limit, an alert appears during the meeting when the time limit is reached. The user
can then decide to disconnect from the videoconference, postpone the reminder and extend the meeting
for another hour, or remove the time limit from this meeting. The meeting automatically closes if there is
no response to the alert after 30 seconds.
Before you begin

Procedure
1. Access call settings. From the XT Series web interface, select Administrator Settings >
Call > Preferences > General. From the endpoint's main menu, select Configure >
Advanced > Calls > Preferences > General.
Figure 85: Setting a time limit for videoconferences

2. For XT Series with an embedded MCU, define the time limit for meetings with multiple
participants in the Meeting Time Limit field.
By default, the time limit is Unlimited. The maximum limit you can set is 24 hours.
3. Define the time limit for point-to-point calls in the Call Time Limit field.
By default, the time limit is Unlimited. The maximum limit you can set is 24 hours.
Configuring Advanced Sound (Audio Output) Settings

About this task
In most cases, the Avaya Scopia XT Series sound output is transparent and works with the default
settings. However, for complex room setups, the XT Series allows you to carefully merge different audio
signals into audio tracks, and then route each track to any audio output, like a monitor's speakers.
Merging all inputs and outputs into one sound stream, or track, creates echos and audio feedback loops.
Figure 86: Echo or feedback loops to be avoided

Therefore the XT Series handles audio in two separate tracks. Each track can combine multiple inputs
into one sound stream, and routes it to one of the audio outputs available (Figure 87: Example of
merging audio into two tracks on page 116). In the illustrated example, the room's microphones are not
routed to the monitor's speakers, to avoid echo. Instead, the sound of other participants and the
computer audio is routed to the monitor's speakers, while a video recorder would normally need to
record both sides of the conversation, both room microphones and the sound of other participants. You
may also want to record computer audio shared in the meeting.
Figure 87: Example of merging audio into two tracks

Figure 87: Example of merging audio into two tracks on page 116 also illustrates how the same audio
source (like computer audio or remote sound) can be routed to both tracks. However an output device
(like the monitor speakers) can only receive the merged sound of one of the tracks. This restriction
simplifies the possible routing scenarios, making this advanced setup easier to manage.
For more information on connecting the microphones and speakers, see Connecting Microphones and
Speakers to the XT Series on page 48.
This section details how to route any audio input or output to Track 1 or Track 2. Each output can only
broadcast one track.
Before you begin

Procedure
1. Access the audio output track settings. From the XT Series web interface, select
Administrator settings > I/O connections > Audio - Outputs > Tracks. From the
endpoint's main menu, select Configure > Advanced > I/O connections > Audio - Outputs
> Tracks.
Figure 88: Merging audio into two tracks and routing them to audio outputs
The web interface displays an interactive diagram of audio inputs to the left and outputs to
the right. Each entry is detailed in Table 36: Configuring audio output settings on page 117.
Table 36: Configuring audio output settings

Field Name
Inputs > Digital Audio
Description
Refers to digital microphones (or other digital audio
port via its mini-TOSlink
device) connected to the
connector.
Inputs > Echo Cancelled inputs Refers to all the microphones deployed in the room for
capturing voices. To avoid echo or feedback loops, you
cannot route room microphones to track 1, which is the
default track for the main monitor's speakers (HD1).
Inputs > Rx Remote
Refers to the remote sound received from other

endpoints participating in a meeting.
Inputs > Analog Audio
Refers to an analog microphone (or other analog audio

port via its 3.5mm jack.
device) connected to the
Inputs > HD
Refers to sound coming from an HDMI device.
Outputs > HD1/HD2
Refers to a monitor or other HDMI device connected to

or HD2
port.
the HD1
Outputs > Digital Audio
Refers to a digital audio output device like an external

speaker connected to the
connector.
port via its mini-TOSlink
Field Name
Outputs > Analog Audio
Description
Refers to an analog audio output device connected to
the
Outputs > USB Headset
port via its 3.5mm jack.
Refers to the headphones of a USB headset connected

to the USB port. By default, a connected USB headset
causes HD1's output to be muted. To change this, set
I/O connections > Audio - Outputs > General > Audio
Outputs Management to Manual.
2. Assign inputs to their respective tracks. From the endpoint interface, select Yes to route an
input to Track 1 or Track 2. From the web interface, dragging it to Track 1 or Track 2 to
create the connection (Figure 89: Drag an audio input to route it to a track on the web
interface on page 118).
To avoid echo or feedback loops, you cannot route room microphones to track 1, as this is
the default track for the main monitor's speakers (HD1). In addition, you can only route one
track for each audio output.
Figure 89: Drag an audio input to route it to a track on the web interface
Drag outputs in the same way from the right hand side to their respective tracks.
3. To remove the connection on the web interface, select the connection's x in the track box.
Configuring Advanced Regional Audio and Video Settings

About this task
After you set the country and language of the device in the Quick Setup Wizard, the system defaults to
the audio and video standards of that country. This section details how to change those settings if
required.
Procedure
page 63.
2. Select Administrator Settings > System > Location.
Figure 90: Setting regional information

3. Define regional settings as described in Table 37: Configuring regional information on page
119.
Table 37: Configuring regional information

Field Name
Description
System name
Enter the name which appears in the local endpoint title bar and in
the remote endpoint interface (if connected).
Country
Select the location of the XT Series. This populates the other fields
automatically.
Language
Select the language used in the XT Series endpoint's interface.
Field Name
Description
Audio coding
Select the European or US audio coding, used by audio equipment

in your location.
Video frequency
The video refresh frequency depends on the country, and may be

50Hz or 60Hz. If you set it to <auto>, the system assigns the
standard of the chosen country.
In Japan, where the video frequency can vary, manually choose the
value for your location.
4. Select Save.
Configuring Advanced Echo Cancellation on External

Microphones
About this task
The Avaya Scopia XT Series has its own built-in echo cancellation for external microphones (or other
audio input) without an audio mixer. You can hear an echo when a remote endpoint's external speaker
(not headphones) picks up your voice in addition to their own audio, and re-broadcasts your own audio
back to you and others in the meeting.
Typically, you use the echo cancellation's default settings. However, you may need to modify some of
these settings if your room setup is causing distortions in your audio input, such as:
Other participants hear a lot of background noise from your room
Other participants hear breaks in your audio
Other participants notice a delay in your audio relative to your video
Unclear audio resulting from distortions in noise.
These issues can be caused by many factors, such as the shape of your room, the position of speakers
and microphones, or the surface texture of furniture.
Before you begin

Enable the XT Series's built-in echo cancellation on the relevant microphone or other audio input (see
Configuring Microphones on page 90).
Important:
You cannot use the built-in echo cancellation on an audio mixer.
Procedure
1. Access the XT Series's echo cancellation settings. From the XT Series web interface, select
Administrator settings > I/O connections > Echo Canceller. From the endpoint's main
menu, select Configure > Advanced > I/O connections > Echo Canceller.
Figure 91: Configuring echo cancellation

Table 38: Configuring echo cancellation settings

Field Name
AGC
Description
Enables/disables AGC. Automatic Gain Control (AGC) smooths audio
signals through normalization, by lowering sounds which are too
strong and strengthening sounds which are too weak.
Typically, you enable AGC for optimal audio. However, you may want
to disable it if your microphone is strengthening the sound of
background noise, mistaking it for your voice.
Noise reduction
Enables/disables reduction of background noise in a conference room

(like coughing, paper rustling, or the hum of an air conditioning
system).
Typically, you enable Noise reduction for optimal audio. However,
you may want to disable it some voices are filtered out as background
noise, which causes breaks in the audio.
Field Name
Audio delay
automatic
estimation
Description
An HDMI monitor might cause a delay in the audio, causing an echo.
Set this field to Yes to improve its echo cancellation performance
automatically. We recommend this setting when you connect a new
monitor to the XT Series.
If you set this field to No, you can generate the audio delay manually
and train the echo cancellation to use the resulting audio for better
performance. For details, see Cancelling the Echo on HDMI Monitors
on page 162.
Audio delay
Select Yes to use the estimated audio delay.

Typically, you enable Audio delay for optimal audio. However, you
may want to disable it if your room has a strong echo that creates a
reverberating effect, which may produce false results when estimating
the audio delay.
Configuring XT Series to use LDAP Directory

About this task
This procedure describes how to manage the contacts of your endpoint using different types of LDAP
servers. All are accessed using the H.350 protocol, which enhances the LDAP standard to include video
endpoint information.
You can define up to 100 LDAP servers in the XT Series. Select one from the Server field in the
Contacts page to view its contacts (Figure 92: Viewing and editing contacts in Local LDAP server on
page 122).
Figure 92: Viewing and editing contacts in Local LDAP server

You can define the following types of LDAP servers:
The local built-in LDAP server
There is only one local LDAP server which cannot be removed, and has a password. You can edit,
create or delete local contact details there (Figure 92: Viewing and editing contacts in Local LDAP
server on page 122).
A remote XT Series's built-in LDAP server
The contacts are read-only when browsing a remote XT Series's LDAP server. You can access
more than one of these LDAP servers, where each requires only the IP address of the remote
endpoint and its LDAP password.
Scopia Management's built-in LDAP server
The contacts of this server are read-only from the endpoint. You can define more than one such
server, specifying each IP address, port, and its LDAP username and password. The resulting
contact list is filtered to show only users registered to an endpoint.
Important:
If the Scopia Management LDAP server has a Root DN defined, you must specify the RootDN
field when accessing that LDAP server.
A third-party LDAP server, such as Microsoft Active Directory
The contacts of a third party LDAP are read-only from the endpoint. The LDAP tree must have the
following specific structure and naming conventions:
The Root DN must be defined. For example, dc=company, dc=com.
All users (inetOrgPerson entities) must be located under an organizational unit (ou) in the
LDAP tree. For example, ou=people.
All endpoints (commObject entities) must be listed under an organizational unit called
h323Identity if they are to work with H.323, and SIPIdentity if they are to work as SIP
endpoints.
Since the XT Series works both as an H.323 and a SIP endpoint, all XT Series
commObjects should be listed under both organizational units.
Each endpoint is represented by a commObject with its commUniqueId. Each
commObject contains the details of accessing this endpoint, and the user associated with it.
Define the following fields:
Table 39: commObject fields

Field
Value
Comments
objectClass
commObject
Use this exact value
objectClass
h323Identity
Use this exact value
commOwner
uid=<x>,ou=people,dc=compan The user ID associated

y,dc=com
with this endpoint
h323IdentityEndpointType
Terminal
h323IdentitytransportID
<ip address>
h323IdentitytransportDigits
<E.164 dial number>
Use this exact value for

H.323 endpoints only
At least one of these fields
must be defined for an
H.323 endpoint.
h323IdentitytransportNumber <H.323 alias>

h323Identityh323-ID
<H.323 alias>
SIPIdentitySIPURI
<URI address of SIP endpoint>
SIP endpoints only.
Each user (inetOrgPerson entity) must have its commURI field pointing to the user's
endpoint (commObject ID). For example:
ldap://123.456.789.012/ou=h323identity,dc=company,dc=com??sub?(commUniqueId=6)
XT5000
where commUniqueId refers to the commObject ID.

A centralized solution like Scopia Management enables synchronizing the same list of contacts across
all the endpoints in your organization, and has other benefits like remote centralized upgrading and
backing up of all endpoints in your video network. You can configure the XT Series to use Scopia
Management as the LDAP directory also from the Avaya Scopia Management administrator portal (for
details, see the Administrator Guide for Avaya Scopia Management).
Before you begin

If you are using Avaya Scopia Management as the LDAP directory, you must associate LDAP contacts
to video endpoints; otherwise these contacts are not displayed on the XT Series. Each LDAP contact on
the XT Series can only be mapped to a maximum of ten video endpoints.
Procedure
1. Access the LDAP settings. From the XT Series web interface, select Administrator Settings
> System > LDAP. From the endpoint's main menu, select Configure > Advanced >
System > LDAP.
Figure 93: Configuring LDAP settings from the web interface

2. Select Add or Add Server.
Figure 94: Adding LDAP servers from the web interface

3. Configure the LDAP server settings as described in Table 40: Configuring LDAP server
settings on page 125.
If your XT Series is managed by Scopia Management, these fields are automatically filled.
Table 40: Configuring LDAP server settings

Field Name
Description
Preferred
Select Yes to view this LDAP's contacts in the Contacts page. Select No to define the LDAP server
but hide it from the Contacts page.
Type
Select the type of LDAP server you are configuring:

Local Server refers to the built-in LDAP server. You can view, edit and call these contacts.
Remote H.350 (XT Series) refers to the built-in LDAP server of a different XT Series. You can
only view and call these contacts from this endpoint.
Remote H.350 (Scopia Management) refers to Scopia Management's built-in LDAP
server. You can only view and call these contacts from this endpoint.
Remote H.350 (generic) refers to a third-party LDAP server, such as Microsoft Active
Directory. You can only view and call these contacts from this endpoint.
Address
Enter the LDAP server address. If you are using Scopia Management as your LDAP directory,
enter Scopia Management's IP address.
Port
Enter the port used to connect to the LDAP server. The default port is 389.
User
Enter the username and password required to access the LDAP server. The format of the
username is in the form of a Distinguished Name (DN). Some standard components of DN are:
domain controller (dc), organizational unit (ou), common name (cn), country (c), state or province
(st), locality (l), organization (o).
Password
The login to third party LDAP servers is via a Simple Bind LDAP v3 operation.
When using the endpoint's local built-in LDAP server, you can modify the password here.
Field Name
Base
Description
Enter the root node of the LDAP tree under which all the contacts (inetOrgPerson entities) are
defined. For example ou=people.
This value is predefined when the LDAP server is an XT Series or Scopia Management, and
cannot be modified.
Root DN
For third party LDAP servers, enter the mandatory H.350 Root DN.
For a Scopia Management LDAP directory, if you defined the Root DN in Scopia Management,
enter it here. For details, see the Administrator Guide for Avaya Scopia Management.
For XT Series LDAPs, this field is not displayed.
Filter
The filter applied to the LDAP tree, so you view only the relevant contacts. This value is predefined
when the LDAP server is an XT Series or Scopia Management.
Configuring Advanced DTMF Settings

About this task
This section details the advanced configuration of DTMF, a method used to send messages to other
endpoints or network devices like gateways or MCUs. DTMF, or touch-tone, is the method of dialing on
touch-tone phones, where each number is translated and transmitted as an audio tone. The DTMF
format for a call is decided during call setup. There are several types of DTMF:
Inband DTMF is the most basic form of DTMF, which transmits audio sounds within the audio
stream, heard by participants.
Out-of-band DTMF transmits messages outside the audio band, and are only converted to audio at
the receiving end. H.323 has several methods of incorporating out-of-band DTMF:
User Input Indication (UII) is part of the H.245 standard, used in H.323 calls only.
RFC2833 is the standard method used in SIP calls. However, you have the option to use this
method in H.323 calls as well, provided both endpoints support the standard within H.323.
You can communicate with the Scopia Elite MCU using any kind of DTMF to display menus and
change layouts.
Before you begin

Procedure
1. Access the IP settings. From the XT Series web interface, select Administrator Settings >
Calls > Preferences > IP. From the endpoint's main menu, select Configure > Advanced >
Calls > Preferences > IP.
Figure 95: Configuring the DTMF settings in H.323 and SIP calls
2. Set the following fields:
Table 41: Configuring the IP-related call settings

Field Name
Description
DTMF RFC2833 (H.323)
Select Yes to send DTMF tones in this way for

H.323 calls. By default, this is standard for SIP
calls and disabled for H.323 calls, since not all
H.323 devices are compatible with this format. To
enable, the remote H.323 endpoint must also
support RFC2833.
DTMF H.245 UII
Select Yes (default) to enable out-of-band DTMF

transmissions in H.323 calls. Select No if you
deployed some legacy H.323 equipment which
does not support out-of-band DTMF.
RTP Firewall
See Enabling Encryption for Videoconferences on

page 150.
Select dialing number format mode
If your XT Series is not registered with an H.323

gatekeeper, you can still dial an endpoint
registered with a gatekeeper. Check which format
of dialing the gatekeeper accepts and configure it
in this field: <gatekeeper
number><separator><extension of the called
endpoint> (default), or <extension>
<separator><number>.
Separator
Select the separator used when dialing to the

gatekeeper. The default separator is ##.
Setting Recording Preferences

About this task
You can record and playback meetings from a locally connected USB storage device, or record to the
Scopia Desktop Content Center server. This procedure describes how to configure your USB recording
preferences, such as the video resolution and bitrate. This is useful, for example, to increase the time
available for recording on your USB storage device.
This may require a license, depending on your model. For more information, see Registering and
Enabling the License on page 69.
You can playback recordings from the local USB storage device either on the XT Series or using any
standard media player. The system saves the file as an MP4, and records the video in H.264 format with
audio in AAC-LC format.
You cannot record locally to USB when encryption is enabled (see Enabling Encryption for
Videoconferences on page 150). If you host the meeting on your built-in MCU, you can record either
three remote endpoints if your license is MCU4, or six remote endpoints if your license is MCU9.
Procedure
1. Access the recording settings. From the XT Series web interface, select Basic Settings >
Recording > General. From the endpoint's main menu, select Configure > Recording.
Figure 96: Setting your recording preferences

2. Define the following recording settings:
Table 42: Configuring recording settings

Field
Description
Enabled
(Only in Configure > Advanced > Utilities > Recording) Select Yes to enable recording
and playback from a local USB storage device.
Resolution
Select the video resolution of the recording. The frame rate is limited to 25fps. For best
quality, use the default 1080p resolution, but use a lower value if your media player does
not support higher resolutions.
When you change the resolution, the system automatically selects the optimal bitrate for
this resolution.
Bit rate
Select the bitrate to determine the file size of the recording. To use less space on your
USB storage device, select a lower bitrate. For the best results, use the default value for
your chosen resolution.
Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure
the video is constantly updated, thereby maintaining smooth motion. If you lower the
bitrate, you lower the quality of the video. In some cases, you can select a lower bitrate
without noticing a significant drop in video quality; for example during a presentation or
when a lecturer is speaking and there is very little motion. In video recordings, the bitrate
determines the file size for each minute of recording. Bitrate is often measured in kilobits
per second (kbps).
To estimate the space you need for the recording, see Table 43: Typical file sizes based
on the bitrate on page 129. You can see how much recording time is available on your
USB storage device when you access the Recording menu (for details, see User Guide
for Avaya Scopia XT Series ).
Audio Alert
Select Yes to enable an audio message alert at the beginning of the videoconference,
indicating to all participants that the meeting is being recorded. This alert is also sent to
late participants.
Table 43: Typical file sizes based on the bitrate

Bitrate
File size for 1 minute

recording
File size for 30

minute recording
File size for 1 hour

recording
6144K
45 MB
1,350 MB
2,700 MB
4096K
30 MB
900 MB
1,800 MB
2048K
15 MB
450 MB
900 MB
1024
7.5 MB
225 MB
450 MB
512
3.75 MB
112.5 MB
225 MB
384
3 MB
85 MB
169 MB
Saving PTZ Camera Positions

About this task
You can change your PTZ camera's position before or during a call and save that position for later use
as one of several presets. You can store up to 10 positions on the new XT Remote Control Unit from the
endpoint interface, or dozens more from the web interface or using the previous XT Remote Control
Unit.
You can also recall presets for remote cameras if they support FECC. Far End Camera Control (FECC)
is a feature of endpoint cameras, where the camera can be controlled remotely by another endpoint in
the call.
Procedure
1. To recall a position and move the camera quickly to a preset:
From the new XT Remote Control Unit, press and hold the position number.
From the previous XT Remote Control Unit, press Select then enter the position
number, up to two digits. * indicates 10, # indicates 11.
From the XT Series web interface, select More Actions located just under the tabs,
then select Control Camera, and press Select on the row of the position number.
Figure 97: Recalling a camera preset with XT Remote Control Unit

2. To save the camera to a new position, first move the camera and set its zoom.
From the endpoint's main menu, select Control Camera (or from the In-Call menu,
during a call), and use the arrow and zoom keys to position the camera.
From the XT Series web interface, select More Actions located just under the tabs,
then select Control Camera, and select the arrows and zoom icons to position the
camera.
To position a remote camera with the XT Remote Control Unit, press near/far. To switch to a
different local camera, press ok/menu and select Video Source.
3. To store a new preset position:

From the new XT Remote Control Unit, press ok/menu and select Presets, then press
the new position number (0-9).
From the previous version of the XT Remote Control Unit, press the Presets > Memo
key, then press the new position number (0-99). To save positions 100-109, press *
then 0-9. For 110-119, press # then 0-9.
From the XT Series web interface, select select Store on the row of the new position
number.
Figure 98: Storing a camera preset

4. To save your choice on the endpoint, press ok/menu.
The position number of the preset turns blue, indicating it was successfully stored.
Figure 99: Camera position stored successfully on the endpoint interface

On the web interface, the Assigned column now contains a check mark.
5. To delete a previously stored position with the XT Remote Control Unit, press its number and
key.
then press the Delete
From the web interface, select Delete on the row of the position number.
Remotely Controlling the XT Series with AT Commands

About this task
For complex room setups, you can remotely control your Avaya Scopia XT Series from controllers like
AMX, Creston or Extron devices which use a proprietary API known as AT commands. It has this name
because while it is proprietary, it has a similar syntax to the standard modem AT commands, using
ASCII characters to communicate messages.
The XT Series can receive AT commands from its network connection to the controller's IP address over
port 55003, or from its USB connection to the controller's serial port connected via a standard RS232
cable.
You can use AT commands to control all functionality of the XT Series available in the endpoint or web
interface.
Before using this functionality, you must enable AT command management in the XT Series. You can
restrict whether AT commands are allowed only over the RS232 cable or over the network connection,
and you can also restrict the range of IP addresses allowed to control the unit. For more information on
the supported AT commands, contact your local customer service representative.
Before you begin

Ensure you have the IP addresses and the subnet mask of the devices which remotely control the XT
Series.
Procedure
1. Access the AT settings. From the XT Series web interface, select Administrator Settings >
Utilities > Remote Access > AT Commands. From the endpoint's main menu, select
Configure > Advanced > Utilities > Remote Access > AT Commands.
Figure 100: Configuring AT commands

Table 44: Configuring AT command settings

Field Name
Description
AT commands
management
Select Yes to enable remote control AT commands API via

both TCP and serial cable. Select IP only to restrict it to a TCP
connection only, or RS232 serial port only to restrict AT
control to an RS232 serial cable connected to the USB port on
the XT Series.
Enable all addresses
Select No to restrict AT remote access via TCP to specific

devices with an IP address in the range of the Address and
Subnet Mask fields below.
Address
Enter the IP address of control devices allowed to remotely

control the unit with AT commands.
Subnet mask
Enter the Subnet mask to modify the Address field into a

range of addresses allowed to send the unit AT commands.
Always initialized
Select Yes to avoid the need to accept an AT initialization

command before accepting other commands, when required
by the API. Use this when the controlling device cannot detect
if the XT Series restarted.
Baud Rate
Set the rate to be the same as on the controlling device.
Sending Status with SNMP

About this task
XT Series can work with SNMP servers to send traps or alarms on its status, and can send information
on its capabilities. This is used, for example, by Scopia Management to monitor the device's status.
Before you begin

Ensure you have the IP addresses and the subnet mask of the computers which you want to use for
remote management of XT Series. In the case of Scopia Management, these fields are automatically
filled.
Procedure
1. Access the SNMP management settings. From the XT Series web interface, select
Administrator Settings > Utilities > Remote Access > SNMP. From the endpoint's main
menu, select Configure > Advanced > Utilities > Remote Access > SNMP.
Figure 101: Configuring SNMP settings

Table 45: Configuring SNMP settings

Field Name
Description
SNMP management Select Yes to enable sending of SNMP messages to an SNMP

server.
Administrator name (Optional) Enter a contact name for this device which would appear
in an SNMP browser.
Location
(Optional) Enter the location of the device, which would appear in an

SNMP browser.
Community
Enter the name of the SNMP community that supports the read and
write operations of SNMP management. Scopia Management
requires the name to communicate with the gateway in the SNMP
Get/Set Community fields.
The community values are case-sensitive. Typically there is a
separate community for read (GET) called public and a community
for write (SET) called private.
Enable all
addresses
Select No to restrict AT remote access to specific computers in the

range of the Address and Subnet Mask fields below.
Address
Enter the IP address of computers allowed to remotely control the

unit with AT commands.
Subnet mask
Enter the Subnet mask to modify the Address field into a range of
addresses allowed to send the unit AT commands.
Updating the XT Series

This section describes how to upgrade the software running on the XT Codec Unit.
Important:
Any software version, even if it is restricted by a license, can run in a preview demo mode for 24
hours. After that, you must enter a new license key or download the previous allowed version. Version
3.0 does not require a license.
The software update package is an auto-extracting file containing a software version, usually with a
filename indicating the exact version number, like XT5000_V3_0_115.exe. Even though the name is
XT5000... you can use it for all current XT Series models. You can update the software version in
several ways: remotely from Scopia Management, or directly from the unit's USB drive, or you can
download the update program to a computer and enter the unit's IP address.
During the software upgrade, you cannot use the XT Series to make calls or change settings. Upgrading
preservers all settings and user data.
Upgrading to a major version requires a new license key. The first and second digits in the version
number indicate the major version number. For example, in version 3.1.0.005, the major version number
is 3.1.
You can always downgrade the system to a previous version. Contact your local customer service
representative for more information.
Navigation
Upgrading the Software Using a PC on page 135
Upgrading the Avaya Scopia XT Series Software Using a USB Drive on page 136
Upgrading the Software Using a PC

About this task
This section describes how to upgrade the software running on the Avaya Scopia XT Series by
downloading the upgrade package to a computer on the network.
Before you begin

If you upgrade to a major version, ensure you have a new license key (for details, see Registering
and Enabling the License on page 69).
Verify that this PC is allowed to remotely manage this XT Series (enabled by default. See Securing
Web Access to the XT Series on page 139).
Enable remote upgrades and PCs allowed remote access as described in Enabling and Securing
Remote Upgrades on page 141. Be sure to use an allowed computer if you restricted remote
access to specific PCs.
Download the update, or contact your local customer service representative.
Procedure
1. Verify the XT Series is connected to the network on the GLAN1
port.
Verify the computer can reach the XT Series, and that a firewall does not block TCP port
55099.
Figure 102: GLAN1 port

2. Download the upgrade package (for example, XT5000_Vxxx.exe) from the Avaya site to the
computer.
This can be used to upgrade any Avaya Scopia XT Series.
3. On the computer, launch the upgrade file.
4. Enter the IP address of the XT Series in the start screen and select Start.
Figure 103: Upgrading the firmware of the XT Series

The upgrade is transferred to the XT Series.
Caution:
After download begins do not shut down the XT Series until download is completed. At the
end of the update, the system reboots automatically.
5. The upgrade procedure may automatically continue after the reboot, and therefore reboot
again. Wait a few minutes to ensure that the upgrade procedure is completed.
Do not turn off the XT Series before the upgrade procedure is completed.
Upgrading the Avaya Scopia XT Series Software Using a USB

Drive
About this task
Your Avaya Scopia XT Series comes with a USB drive containing the latest firmware version available
at the time the system was shipped. We recommend that you always access the Avaya site to check if a
later version is available.
Before you begin

Check if a later version is available by accessing the Avaya site as explained in Updating the XT Series
on page 135. If a later version is available, download it and copy to the USB drive.
Procedure
1. Turn on the XT Series and wait for the menus to appear.
2. Insert the USB drive into one of the USB ports on the back panel of the XT Codec Unit.
Figure 104: The USB ports on the back panel

The upgrade procedure begins automatically.
Caution:
Do not shut down the XT Series until the upgrade has completed.
3. Follow the instructions displayed on the screen.
The system restarts automatically after the upgrade procedure is completed.
4. The upgrade procedure may automatically continue after the reboot, and therefore reboot
again. Wait a few minutes to ensure that the upgrade procedure is completed.
5. If the upgrade fails, see USB Software Upgrade Failure on page 176.
Chapter 8 | Securing your XT Series

You can secure access to the basic and advanced settings of your Avaya Scopia XT Series by setting a PIN code
to access these sections of the endpoint interface. You can also secure web logins and limit remote upgrades to the
system if required. For information on 802.1x network authentication and 802.1q VLAN tagging, see Configuring
Advanced Network Connectivity on page 101. You can also secure the connection between video network devices
and the XT Series by configuring the networks components to communicate via the Transport Layer Security (TLS)
protocol, and enabling encryption.
Navigation
Setting PIN Codes for the XT Series on page 138
Securing Web Access to the XT Series on page 139
Enabling and Securing Remote Upgrades on page 141
Securing Connections to the XT Series Using TLS on page 142
Setting PIN Codes for the XT Series

About this task
There are two PIN codes which you can configure to restrict access to your XT Series menus. The
administrator PIN is enabled by default (1234) to protect your system's advanced settings from being
changed by users, such as defining a camera or network settings. We recommend that you change the
administrator PIN when starting the system configuration to prevent users from changing settings by
mistake. To modify the web username and password XT Series, see Securing Web Access to the XT
Series on page 139.
The PIN for basic settings is disabled by default. You can enable it to require users to enter the PIN for
all basic settings, such as changing the interface language. The default value for this PIN is 1234.
Before you begin

To modify the PIN from the web interface, you must be connected via HTTPS (see Securing Web
Access to the XT Series on page 139).
Procedure
1. Access the PIN settings. From the XT Series web interface, select Administrator Settings >
Utilities > PIN Protect Settings. From the endpoint's main menu, select Configure >
Advanced > Utilities > PIN Protect Settings.
Securing your XT Series | 138
Figure 105: Modifying the administrator PIN

2. Select Advanced Settings or Administrator to set or change the administrator's PIN code.
3. Select Basic Settings to set or change the user's PIN code.
4. Enter the current PIN code. The default PIN is 1234.
5. Enter your new 4 digit PIN code, and re-enter if required.
Securing Web Access to the XT Series

About this task
By default, you can connect remotely from the web to your Avaya Scopia XT Series. You can disable
remote web management of the XT Series completely, or restrict it so that only a range of IP addresses
can access this device.
This section also shows how to change the web access username and password. We strongly
recommend that you change the default credentials first time you access the XT Series remotely,
described as part of the procedure below.
Before you begin

To modify the PIN remotely, you must be connected via HTTPS (see below).
Procedure
1. Access the remote management settings. From the XT Series web interface, select
Administrator Settings > Utilities > Remote Access > Web. From the endpoint's main
menu, select Configure > Advanced > Utilities > Remote Access > Web.
Figure 106: Configuring remote management on XT Series

2. Set the fields as described in Table 46: Configuring remote management on XT Series on
page 140.
Table 46: Configuring remote management on XT Series

Field Name
Description
Web Management
Select whether to allow remote management via the web interface.
HTTPS
Select whether to secure the remote web connection to this device

with HTTPS. HTTPS is the secured version of the standard web
browser protocol HTTP. It secures communication between a web
browser and a web server through authentication of the web site and
encrypting communication between them.
Enable all
addresses
You can allow or restrict the computers permitted to access the web
interface of this device. Select Yes to enable remote access from any
IP address. Select No to restrict access from a specified range of
addresses only, defined in the Address and Subnet mask fields in
this screen.
Address
Specify the IP address allowed to access this device remotely over

the web (only relevant if you set the Enable all addresses field to
No). This can represent a range of addresses in conjunction with the
Subnet Mask field.
Subnet Mask
Turn the above Address field into a range of addresses by defining

its subnet mask. This range represents the addresses allowed to
access this device remotely over the web (only relevant if you set the
Enable all addresses field to No).
User Name,
Password
Enter the remote web access username (requires HTTPS to be set to

Yes).
The default username for the web interface is Admin with the
password 1234.
We strongly recommend that you change the default credentials the
first time you access the XT Series remotely.

4. To perform remote upgrades, enable remote downloads as described in Enabling and
Securing Remote Upgrades on page 141.
Enabling and Securing Remote Upgrades

About this task
You can remotely upgrade your Avaya Scopia XT Series with new firmware either from Scopia
Management or from a remote Windows computer running the XT Series upgrade program.
Important:
While you can enable this setting from the web interface, you cannot perform the actual upgrade from
the web. Remote upgrades only refer to upgrading the device from Scopia Management or from a
remote PC running the upgrade program.
You can also limit the range of IP addresses allowed to upgrade the unit remotely.
Before you begin

Procedure
1. Access the remote download settings. From the endpoint's main menu, select Administrator
Settings > Utilities > Remote Access > Download. From the XT Series web interface,
select Configure > Advanced > Utilities > Remote Access > Download.
Figure 107: Enabling remote access to the XT Series

2. Set the fields as described in Table 47: Enabling remote upgrades on page 142.
Table 47: Enabling remote upgrades

Field Name
Description
Download
Management
Select Yes to enable remote upgrades.
Enable all addresses
Select Yes to enable remote upgrades from any IP address.

Select No to restrict access from a specified range of addresses
only, defined in the Address and Subnet mask fields in this
screen.
Address
Specify the IP address allowed to upgrade this device remotely

(only relevant if you set the Enable all addresses field to No).
This can represent a range of addresses in conjunction with the
Subnet Mask field.
Subnet Mask
Turn the above Address field into a range of addresses by

defining its subnet mask. This range represents the addresses
allowed to upgrade this device remotely (only relevant if you set
the Enable all addresses field to No).

4. To upgrade the XT Series, see Updating the XT Series on page 135.
Securing Connections to the XT Series Using TLS

You can configure your video network devices, both Scopia Solution and third-party, to support
Transport Layer Security (TLS) for the SIP protocol.
Important:
Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.
For more information, consult your local reseller.
TLS enables network devices to communicate securely using certificates, to provide authentication of
the devices and encryption of the communication between them.
To create a TLS certificate, you need to generate a certificate signing request (CSR) and send it to the
certification authority (CA) for signing. A CA has its own certificate, known as the CA root certificate.
When the CA signed certificate is ready, you upload it into the XT Series for which it was created,
together with the CA root certificate. Once this is done, the component can authenticate itself and is
ready for TLS connection.
Each time a video network device starts the TLS communication session, it sends its own signed
certificate together with the CA root certificate and requests the same certificates from the other devices
to which it wants to connect. After both devices verify each other's identity, a secure TLS connection can
be established. Exchanging certificates between devices is part of the TLS protocol; it happens in the
background and is transparent to a user.
Figure 108: Establishing TLS connection

The following set of procedures secure the connection between XT Series and other devices. Perform
these tasks in the order listed below:
1. Create and upload the Scopia Management's certificate for videoconferencing components as
described in Administrator Guide for Scopia Management.
2. Perform Generating and Uploading a Certificate Signing Request for XT Series on page 143.
3. Perform Enabling the TLS Connection in XT Series on page 149 .
4. If you used a different CA for XT Series from the one used for Scopia Management, upload the XT
Series's CA root and intermediate certificates into Scopia Management as described in
Administrator Guide for Scopia Management.
5. To encrypt the media (audio, video, presentation) of videoconferences using the SRTP protocol,
perform Enabling Encryption for Videoconferences on page 150.
Navigation
Generating and Uploading a Certificate Signing Request for XT Series on page 143
Backing Up and Restoring XT Series Certificates on page 146
Deleting XT Series Certificates on page 147
Enabling the TLS Connection in XT Series on page 149
Enabling Encryption for Videoconferences on page 150
Generating and Uploading a Certificate Signing Request for XT

Series
About this task
This section explains how to generate and upload the TLS certificate for Avaya Scopia XT Series that
is used for encrypting communications with other video network devices.
Important:
To create a TLS certificate, you need to generate a certificate signing request (CSR) and send it to the
certification authority (CA) for signing. A CA has its own certificate, known as the CA root certificate.
When the CA signed certificate is ready, you upload it into the XT Series for which it was created,
together with the CA root certificate. Once this is done, the component can authenticate itself and is
ready for TLS connection.
You can also determine the level of security of the CSRs you generate. You can create encryption keys
of 1024 bit length, or highly secure (longer) keys containing 2048 bits.
Before you begin

To secure SIP connections using TLS certificates, your system must have a static IP address, since the
system generates the certificate request using its IP address as the Common Name (CN). For more
information, see Configuring Advanced IP Address Settings on page 99. If you modify the XT Series's IP
address, you must generate a new CSR.
Procedure
1. (Optional) To generate the highest security CSRs, access the certificate preferences. From
the XT Series web interface, select Administrator Settings > Utilities > Certificates >
General. From the endpoint's main menu, select Configure > Advanced > Utilities >
Certificates > General.
Select High Security for 1024 bit key length, or Very High Security for 2048 bit key length.
2. From the XT Series web interface, select Administrator Settings > Utilities > Certificates
> TLS.
Figure 109: Generating a CSR for XT Series

3. Enter your organization's details and your email.
Table 48: Entering the organization's details

Field
Country
Description
Enter the organization's country code.
Important:
Country must include two characters only. For more
information about the country code to use, contact your
Certificate Authority.
State Full Name
Enter the complete name of the organization's state or

country.
Locality
Enter the organization's city.
Organization
Enter the name of the organization.
Organization Unit
Enter the name of your specific department within the

organization.
Email
Enter your email address.
4. Select Create to create the CSR.

5. Select Download > Download CSR to save the CSR.
Figure 110: Downloading the CSR

The CSR is downloaded onto your computer, with the filename: <IP address>_csr.pem
6. Save the certificate in an appropriate folder. The certificate is saved as a text file compatible
with Base-64 ASCII code, in .pem format.
7. Send the text file containing the certificate for signing as a certificate compatible with Base-64
ASCII code, in either .pem or .cer format.
Important:
If other components communicating with the XT Series also have their own certificates, we
recommend using a common CA for all certificates for a more efficient implementation.
8. From the XT Series web interface, select Administrator Settings > Utilities > Certificates.
9. Import the Certificate Authority (CA) root certificate as follows:
Figure 111: Uploading the CA root certificate

a. Select Choose File (next to Step 3) and browse to the CA root certificate you received
from the CA.
b. Select Upload.
10. Import the signed certificate you received from the CA, as follows:
Figure 112: Uploading the signed certificate

a. Select Choose File (next to Step 4) and browse to the signed certificate you received
from the CA.
b. Select Upload.
The certificate is validated and its details appear (Generating and Uploading a Certificate
Signing Request for XT Series on page 143).
Tip:
Verify the system's time is synchronized with SNTP, otherwise you may need to wait a few
hours before using this certificate (for details, see Setting Date and Time on page 80). You
can start using this certificate from the time in the notBefore field in the signed certificate.
Figure 113: Signed certificate from the CA

11. Continue with Enabling the TLS Connection in XT Series on page 149.
Backing Up and Restoring XT Series Certificates

About this task
This section explains how to backup and restore certificates using a USB key to store the certificate
information. You can only perform this procedure from the endpoint's interface. If you want to delete the
certificates without first backing them up, proceed as explained in Deleting XT Series Certificates on
page 147.
Procedure
1. Connect a USB key to the upper USB port of the XT Codec Unit (Figure 114: Connecting a
USB Key to the XT Codec Unit on page 147).
Figure 114: Connecting a USB Key to the XT Codec Unit

2. To back up a certificate to the USB key, select Advanced > Utilities > Certificates >
Backup (Figure 115: Backing up or restoring certificates on page 147).
The system copies the certificates and associated keys to the root folder of your USB key.
Figure 115: Backing up or restoring certificates

3. If you select Backup and Remove, the system first copies the certificates and associated
keys to the USB key and then removes them from the XT Codec Unit.
4. To restore a certificate into the system, select Advanced > Utilities > Certificates >
Restore (Figure 115: Backing up or restoring certificates on page 147). This automatically
restores the certificates and associated keys to the system.
Deleting XT Series Certificates

About this task
This section explains how to remove or uninstall a certificate from the XT Series using the web interface.
You might need to remove certificates if:
For privacy reasons, you do not want to keep your certificates on a shared endpoint.
The system generated errors while creating the CSR and you want to replace it with a new one.
You want to use a different CA for signing your certificates.
You changed the system's IP address.
Important:
To secure SIP connections using TLS certificates, your system must have a static IP address,
since the system generates the certificate request using its IP address as the Common Name
(CN).
This procedure removes the current certificate by replacing it with a blank form. To back up a certificate
before deleting it from the system, see Backing Up and Restoring XT Series Certificates on page 146.
Procedure
page 63.
2. Select Administrator Settings > Utilities > Certificates.
3. Leave all fields blank and select Create to start a new CSR procedure. This erases the
previous certificates.
Figure 116:
Removing Current Certificates
Enabling the TLS Connection in XT Series

About this task
This procedure describes how to enable the system to use the TLS connection, which is required to
secure communications with other video network devices. TLS enables network devices to communicate
securely using certificates, to provide authentication of the devices and encryption of the communication
between them.
Before you begin

Upload the required certificates to the XT Series, as described in Generating and Uploading a Certificate
Signing Request for XT Series on page 143.
Procedure
1. From the XT Series web interface, select Administrator Settings > Protocols > SIP. From
the endpoint's main menu, select Configure > Advanced > Protocols > SIP.
Figure 117: Enabling TLS

2. Define the following settings:
Table 49: Configuring TLS Settings

Field
Description
Transport Outbound Call
Select TLS to secure outgoing calls via TLS.
Use TLS
Select Yes to enable TLS functionality.
Verify Certificate
Select Yes to connect to other devices via

TLS only when the other device has
certificates signed by the same Certificate
Authority (CA) as the XT Series.
No to connect to a device whose certificate
has not been validated.
3. Select Save.
4. (Optional) If required by your organization's security policies, continue with Enabling
Encryption for Videoconferences on page 150.
Enabling Encryption for Videoconferences

About this task
The system can secure videoconference sessions via encrypted connections, in both point-to-point calls
and videoconferences, as follows:
For SIP connections, you can encrypt the actual media of SIP connections via SRTP.
Secure Real-time Transport Protocol (SRTP) adds security to the standard RTP protocol, which is
used to send media (video and audio) between devices in SIP calls. It offers security with
encryption, authentication and message integrity. The encryption uses a symmetric key generated
at the start of the call, and being symmetric, the same key locks and unlocks the data. So to secure
transmission of the symmetric key, it is sent safely during call setup using TLS.
For H.323 connections, encryption is enabled via H.235.
H.235 is the protocol used to authenticate trusted H.323 endpoints and encrypt the media stream
during meetings.
Configure settings for securing calls as described in the procedure below. You can have up to three
remote encrypted participants in a videoconference.
Important:
Before you begin

To encrypt SIP calls using SRTP, you must also secure communication between your video network
devices using TLS certificates and enable encryption (see Securing Connections to the XT Series Using
TLS on page 142). If TLS is not enabled, only SIP calls to other XT Series endpoints are encrypted,
using a proprietary encryption protocol.
Procedure
1. Access the security settings. From the XT Series web interface, select Administrator
Settings > Calls > Encryption. From the endpoint's main menu, select Configure >
Advanced > Calls > Encryption.
Figure 118: Encrypting calls from the web interface

2. Select Yes in the Enable encryption field.
3. Set the fields as described in Table 50: Configuring settings for securing calls on page 151.
Table 50: Configuring settings for securing calls

Field Name
Description
Accept protected calls
If encryption is enabled, the system automatically encrypts incoming calls and this
field is read-only. If encryption is disabled, set to Yes to allow the system to use
encryption when receiving an encrypted call.
Enable Encryption MCU
Select Yes to encrypt videoconferences hosted on the local built-in MCU.
Unprotected calls
Select the policy to apply when a remote endpoint does not support protected calls:
Show Status displays a warning message and an open padlock symbol on
the status bar (default).
Disconnect automatically disconnects the call.
Ask Confirmation asks you if you want to have an unprotected call.
Inform displays a warning message only.
Length of AES key
This value is always fixed at 128 bit, which is the standard H.323 value.
Length of Prime DH Number This value is always fixed at 1024 bit, which is the standard H.323 value.
5. Access the IP settings. From the XT Series web interface, select Administrator Settings >
Calls > Preferences > IP. From the endpoint's main menu, select Configure > Advanced >
Calls > Preferences > IP.
Figure 119: Configuring the IP settings from the web interface

6. Set RTP Firewall to Yes to check the source of the received audio video and presentation
(RTP packets) to verify it matches the remote endpoint's IP address.
Chapter 9 | Troubleshooting the Avaya

Scopia XT Series
This section covers troubleshooting problems that may occur when setting up and using the Avaya Scopia XT
Series.
Navigation
Viewing System Information for Customer Support on page 153
Retrieving XT Series Logs on page 154
Resolving Problems Connecting Calls on page 159
Resolving Audio Problems on page 160
Cancelling the Echo on HDMI Monitors on page 162
Resolving Monitor Display Problems on page 163
Improving Call Video Resolution on page 165
Resolving Problems with Displaying Video on page 167
Resolving Lip Sync Problem on page 169
Resolving Camera Issues on page 171
Resolving IP Address Problems on page 172
Cannot Control with Keyboard and Mouse on page 174
Resolving Problems Viewing Computer Content on page 175
Resolving XT Remote Control Unit Problems on page 175
USB Software Upgrade Failure on page 176
Restoring Default User Settings on page 176
Viewing System Information for Customer Support

About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
Software version
User code (MAC address)
IP addresses
Serial number
System name and model
Troubleshooting the Avaya Scopia XT Series | 153
Licenses
Network, gatekeeper, and SIP settings
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
Procedure
1. View system information. From the XT Series web interface, select Home. From the
endpoint's main menu, select Configure > About.
During a meeting, press ok/menu and select Stats > Configure > About.
Figure 120: Viewing system information

2. To view additional system information from the endpoint such as IP addresses and the
gatekeeper's registration status from the endpoint, press the Back key and select System
Status.
Figure 121: Viewing system network information
Retrieving XT Series Logs

When reporting a problem to customer support, you may be asked to retrieve and send logs of Avaya
Scopia XT Series. There are two kinds of XT Series logs::
Logs for analyzing network traffic.
Internal system activities and memory dump logs, offering a snapshot of the systems status at the
moment of an error. These log files are analyzed by customer support only.
Navigation
Enabling System Logs and Remote Initialization on page 155
Retrieving Network Traffic Logs on page 157
Retrieving System Logs on page 158
Enabling System Logs and Remote Initialization

About this task
Scopia Management can remotely backup and restore endpoint configurations, including those from
the Avaya Scopia XT Series. You can also use configuration files to duplicate the same settings across
multiple endpoints in an organization.
This procedure enables Scopia Management to retrieve or apply configuration files remotely.
Before you begin

You must enable SNMP and AT functionality to work with Scopia Management (see Remotely
Controlling the XT Series with AT Commands on page 131).
Procedure
1. Access the remote access settings. From the XT Series web interface, select Administrator
Settings > Utilities > Remote Access > Advanced. From the endpoint's main menu, select
Configure > Advanced > Utilities > Remote Access > Configurations.
Figure 122:
Enabling importing and exporting configuration files from the web

interface
Field Name
Description
Enable import
Enable/disable import of configuration files from Scopia Management.
Enable export
Enable/disable export of configuration files to Scopia Management.
Net log >

Enabled
Enables the functionality to create a net log which provides a trace of the
device's network status and traffic while you perform an action or during a
call, to help with troubleshooting. You start the trace log from the web
interface just before the action your want to troubleshoot (see Retrieving
Network Traffic Logs on page 157).
User Name
To retrieve the log from the web interface, you must enter a username
and password (see Retrieving Network Traffic Logs on page 157). The
default username is CustomerSupport and the default password is 5678.
Password
FTP Enable
export
Enable the log file to be exported to a remote FTP server when

configured from a command line console by a customer service
representative.
Field Name
Description
System Log >

Enabled
Enables the functionality to create a system log which records system

internal system activities and a memory dump (see Retrieving System
Logs on page 158).
Profiler >
Enabled
Enables the functionality of a deeper log, including low level firmware

threads (see Retrieving System Logs on page 158). This slows system
performance significantly. Enable only when instructed to do so by a
customer service representative.
Retrieving Network Traffic Logs

About this task
This procedure describes how to retrieve log files that provide information about network status as you
perform an action or during a specific call. This is necessary when contacting customer support with
network traffic problems, such as poor video quality caused by increased packet loss.
The files are in the standard libpcap format supported by most network analysis tools.
Before you begin

Ensure the computer you intend to use for retrieving logs is connected to the same network as the
XT Series.
Enable the net log functionality (see Enabling System Logs and Remote Initialization on page 155).
We recommend cleaning old logs from the RAM. If there is not enough room on the RAM,
retrieving logs is automatically stopped.
Procedure
1. From the XT Series web interface, select Diagnostics > Utilities > Advanced Tools.
Figure 123: Retrieving netlog files

2. Start retrieving logs by selecting Start Netlog.
3. Reproduce the problem you want to report to customer support.

4. Stop retrieving logs by selecting Stop Netlog.
5. To access the logs, select Download NetLog captured files.
6. Enter the username and password. The default username is CustomerSupport and
password is 5678.
To change this login information, see Enabling System Logs and Remote Initialization on
page 155.
7. Select the NetLog file to download it to your computer.
Figure 124: Downloading Netlog files
Retrieving System Logs

About this task
This procedure explains how to retrieve system log files of the Avaya Scopia XT Series internal system
activities and memory dump.
Before you begin

Enable the system log and profiler functionality (see Enabling System Logs and Remote Initialization on
page 155).
Only enable these options while reporting the problem, as they can affect system performances if
permanently enabled.
Procedure
page 63.
2. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
Figure 125: Retrieving system logs

3. Select Create new log file.
4. Wait for the system to create the log package file and display the link for downloading this
file.
5. Select the link to download the log package file onto the computer.
6. Send the file to your customer support representative.
Resolving Problems Connecting Calls

Problem Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution Verify you dialed the correct number or address.
Solution Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Advanced Network Settings on page 99.
Problem Cannot receive a SIP or H.323 video call.

Solution Verify the number/address used to connect to you is correct.
Solution Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Advanced Network Settings on page 99.
Solution Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
icon
in the top bar on the menu screens.
Problem Cannot connect to a videoconference.

Solution Check you dialed the correct conference number.
Solution Check you are registered to the correct gatekeeper or SIP Proxy.
Problem The other party in a call cannot see or hear me.
Solution Make sure your Microphone Pod is correctly connected to the system.
Solution Make sure the Video Privacy and Mute functions are not enabled. You can see this in the
top bar of the systems menus: No video
or No audio
Solution If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1. Disconnect the call.
2. Select Call from the Main menu, and press ok/menu.
3. Select the arrow
to access the Advanced Calling Options.
Figure 126: Changing advanced call settings

4. Check that the Call Type is set to Audio & Video.
5. Redial the same contact.
Resolving Audio Problems

Problem I cannot hear audio after setting up the system.
Solution Make sure the system volume is not set to 0 by pressing the volume keys
on the XT
Remote Control Unit.
Solution If you are using a USB headset, ensure it is connected to the lower USB port on the XT
Series.
Solution While the system is in a call, perform audio tests to verify that the audio input and output are
working properly:
1. Access audio tests. From the XT Series web interface, select Diagnostics > Audio >
Tests. From the endpoint's main menu, select Configure > System Status > Audio >
Tests.
Figure 127: Performing the audio tests from the web interface
2. Select Loc tone to check the audio input received by the endpoint. Verify the test
completed successfully.
Figure 128: The audio test completed successfully from the web interface
3. Select Tx tone to check the audio output sent from the local endpoint to the connected
endpoint. If the test is completed successfully, the Done message is displayed.
Important:
If the tone level is not constant but increases and decreases (the tone is amplitude modulated), the
HDMI monitor is incompatible with the XT Codec Unit or not set properly.
Possible Causes You may experience audio problems when calling older endpoints that are not fully compliant
with more recent standards, and thus not able to recognize and manage recent audio
protocols such as Audio G.719 (full band).
Solution The endpoint administrator should disable specific audio codec if there is any compliance
issue with older endpoints.
If configuring from the endpoint, you must first enable advanced configuration, as described
in Enabling Advanced Maintenance on the XT Series on page 95.
Procedure
1. Access the audio settings. From the XT Series web interface, select
Administrator Settings > Calls > Preferences > Audio. From the endpoint's
main menu, select Configure > Advanced > Calls > Preferences > Audio.
Figure 129: Configuring audio settings from the web interface

2. Disable specific audio codecs by selecting No from the lists.
Cancelling the Echo on HDMI Monitors

About this task
An HDMI monitor might insert a delay in the audio, causing an echo.
To improve echo cancellation performance with Microphone Pods, you can use the system's automatic
or manual estimation of the audio delay. You can also generate the audio delay manually. Then you can
train the echo cancellation to use the manual estimation as described in this procedure.
Procedure
1. Access the echo cancellation settings. From the XT Series web interface, select
Administrator Settings > I/O connections > Audio-Inputs > Echo canceller. From the
endpoint's main menu, select Configure > Advanced > I/O connections > Audio-Inputs >
Echo canceller.
Figure 130: Configuring echo cancellation settings

2. Set the Audio delay automatic estimation field to Yes.
This enables the endpoint to constantly measure the audio delay.
3. Set the Apply audio delay value field to Yes.
This enables the system to fix problems with the audio delay.
5. If necessary to further fine tune audio delay on the Microphone Pod, perform these steps:
a. Navigate to audio tests. From the XT Series web interface, select Diagnostics >I/O
Connections > Audio > Tests. From the endpoint's main menu, select Configure >
System Status > Diagnostics > I/O Connections > Audio > Tests.
Figure 131: Testing the audio from the web interface

b. Bring the Microphone Pod to about 1 m (3 feet) from the monitor. Keep silent.
c. Select Audio delay detection
and select Yes.
The monitor generates an evaluation noise and the XT Series estimates the audio delay
introduced by the monitor. The display shows the audio delay in milliseconds, and uses
this value to calculate the audio delay and improve the echo cancellation performance.
Resolving Monitor Display Problems

Problem The system displays a flickering or blank screen.
Solution The rear panel of the XT Codec Unit features two HD outputs for connecting a main and
auxiliary screen. For cabling, see the cabling diagram in the Quick Setup Guide.
Your system administrator must configure the system for correct video resolution.
When you are not in a call, you can set the refresh frequency of the monitor display:
Set to 50 Hz by pressing
then 5.
Set to 60 Hz by pressing
then 6.
Problem The system displays a blank screen.

Solution Verify the power cord of the XT Codec Unit is connected properly at both ends.
Solution Verify the monitors power cord is connected properly at both ends.
Solution Check that the monitor is connected to HD1
and the power is on.
Solution Verify the XT Codec Units LED is on. If the LED is blinking, press the Power key
on the
XT Remote Control Unit.
Solution Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure
the monitor/DVI cable is connected properly at both ends.
Problem The screen layout appears to be cropped.

Solution Configure the monitor layout as described below.
Procedure
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Select Next to navigate to the Configure Monitor page.
3. Follow the instructions on the screen to adjust the image.
If necessary, refer to Adjusting the Image Position on page 75 for operational
information.
Problem The system menus or the remote presentation appears to be cropped.

Solution Adjust the way the image appears on the monitor. To see your adjustments in real-time, we
recommend performing this procedure from the endpoint itself.
Procedure
1. Access the monitor settings. From the XT Series web interface, select
Administrator settings > I/O connections > Monitor > Graphic Adjustments.
From the endpoint's main menu, select Configure > Advanced > I/O
connections > Monitor > Graphic Adjustments.
2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2).
3. Select your preferred image view mode. On the Scopia XT Executive , use the
Monitor HD2 area.
Figure 132: Adjusting the monitor
Table 51: Adjustment options for the monitor

Option
Adjustment Mode
Description
Select Menu, presentation (default) to adjust both the
system menu and presentation, local or received.
Select Menu to adjust the system menus only.
Top, Left, Bottom,

Right
Drag the sliders to the required sizes until the menu or

presentation borders are visible on the monitor.
You can also adjust the image for the monitor displaying
the system menu, in the quick setup wizard as described
in Adjusting the Image Position on page 75.
Improving Call Video Resolution

Problem My call does not perform at the resolution I expected.
Solution Make sure the remote system also supports your desired resolution. Remote systems that
are limited to 720p or less negotiate lower resolutions with the Avaya Scopia XT Series.
Solution Make sure the VISCA cable is properly connected to the IN RS-232C port of the camera.
Solution Make sure the camera is connected to the HD CAM1 input port of the XT Codec Unit.
Solution Make sure the Moving setting is enabled as described below.
Procedure
1. Access the general camera settings. From the XT Series web interface, select
Administrator Settings > I/O connections > Cameras > HD1. From the
endpoint's main menu, select Configure > Advanced > I/O connections >
Cameras > HD1.
Figure 133: Enabling the Moving setting from the web interface
2. Make sure that the Moving field is set to Yes.
Solution Make sure the resolution you can receive is configured as described below.
Procedure
1. Access the video settings. From the XT Series web interface, select
Administrator Settings > Calls > Preferences > Video. From the endpoint's
main menu, select Configure > Advanced > Calls > Preferences > Video.
Figure 134: Enabling 1080p 60fps setting

2. Ensure that the 1080 60fps field is set to Yes.
Solution Make sure the network connection to the remote endpoint has enough bandwidth. Low
bandwidth conditions results in a reduction of resolution at the XT Codec Unit.
Solution Make sure the VISCA cable is connected to the VISCA IN port of the camera. The VISCA
cable is part of the cable harness that connects the camera to the XT Codec Unit and is used
to control the camera. A common mistake is to connect this cable to VISCA OUT instead of
VISCA IN. This prevents the XT Codec Unit from setting the camera to the necessary
resolution. For details, see Connecting the PTZ Camera on page 40.
Resolving Problems with Displaying Video

Problem You cannot send or receive video during a call.
If the Web Video feature is enabled, you can monitor video remotely from the XT Series web
interface by selecting More Actions > Web Video:
Figure 135: Remotely monitoring your PTZ camera
Possible Causes You may experience video problems when calling older endpoints that are not fully compliant
with more recent standards, and thus not able to recognize and manage recent video
protocols such as HD 1080 (full HD) or Dual Video SIP (BFCP).
Solution The endpoint administrator must disable specific video codec if there is any compliance issue
with older endpoints.
Procedure
1. Access the video settings. From the XT Series web interface, select
Administrator Settings > Calls > Preferences > Video. From the endpoint's
main menu, select Configure > Advanced > Calls > Preferences > Video.
Figure 136: Configuring video settings from the web interface (example)
2. Disable specific video codecs by selecting No from the lists.
The video codecs available depend on your XT Series model.
Resolving Lip Sync Problem

Problem There is a lack of synchronization between audio and video.
One of the optional video devices, an optional camera or a video converter, causes the video delay.
Solution Configure lip sync settings.

Procedure
1. Access the video quality settings. From the XT Series web interface, select
Administrator Settings > Calls > Video Quality > General. From the endpoint's
main menu, select Configure > Advanced > Calls > Video Quality.
Figure 137: Configuring lip sync settings

2. Set the fields as described in Table 52: Configuring video quality settings on page
170
Table 52: Configuring video quality settings

Field Name
NetSense
Description
Set to Yes to enable NetSense.
NetSense is a proprietary Scopia Solution
technology which optimizes the video quality
according to the available bandwidth to minimize
packet loss. As the available bandwidth of a
connection varies depending on data traffic,
NetSense's sophisticated algorithm dynamically
scans the video stream, and then reduces or
improves the video resolution to maximize
quality with the available bandwidth.
Flow Control
Set to Yes to send a Flow Control request to the

remote endpoint in case of packet loss. It
attempts to reduce the speed of data flow to
prevent overwhelming one side with too much
data.
Error strategies
If set to Yes, you can set the number of allowed

line errors before video is frozen.
Fluency
Indicates the number of allowed line errors, if the

Error strategies field is set to Yes. Drag the
slider to the required value. At minimum setting,
video frames freeze at the first occurring error.
At maximum setting, video frames never freeze
and errors are allowed to pass through.
Field Name
Description
Lip-sync automatic
Allows synchronizing audio with video. To have

a perfect synchronization between audio and
video, you must adjust according to the type of
connection. If set to Yes, the system will perform
automatic synchronization (highly recommended
setting). If set to No, adjust manually by
dragging the Delay slider until you obtain the
best synchronization.
Delay
Received audio delay in milliseconds. If Lipsync automatic is set to No, drag the slider until
you obtain the best synchronization.
Sharpness
Select Yes to enable more definition or video

sharpness and alter the bandwidth required to
maintain a video resolution (see Setting Call
Bandwidth in XT Series on page 110). Select No
to prefer more fluidity in motion.
Resolving Camera Issues

Problem I cannot see the PTZ cameras output after setting up.
If the Web Video feature is enabled, you can check the camera's output remotely from the
Avaya Scopia XT Series web interface by selecting More Actions > Web Video:
Figure 138: Remotely monitoring your PTZ camera
Problem I can see the PTZ cameras output, but I cannot move the camera.
Solution Change the video source to the correct camera, as described below.
Procedure
1. Select Control Camera from the Main menu (or from the In-Call menu, during a
call) and press ok/menu.
2. Press ok/menu again.
3. Select Video Source.
Solution Ensure the camera is correctly connected to the system, including the VISCA cable
connected to the IN RS-232C connector on the camera.
Solution Make sure the Moving setting is enabled.

Procedure
1. Access the general camera settings. From the XT Series web interface, select
Administrator Settings > I/O connections > Cameras > HD1. From the
endpoint's main menu, select Configure > Advanced > I/O connections >
Cameras > HD1.
Figure 139: Enabling the Moving setting

2. Make sure that the Moving field is set to Yes.
Resolving IP Address Problems

Problem Cannot configure the IP address.
Possible Causes If the warning icon for no network connection
appears and the system displays 0.0.0.0 as

its assigned IP address, the system is not connected to network or has an invalid IP address
(for details on viewing the system's IP address, see Viewing System Information for
Customer Support on page 153).
Solution Make sure the GLAN cable is connected properly at both ends: to the network socket and to
the GLAN1
If the GLAN2
port of the XT Codec Unit.

port is enabled and in use, check that it is properly connected.
Solution If the system has a static IP address, verify it does not clash with another device on the
network.
Solution Assign a valid IP address to the system on GLAN1
or GLAN2
(see Configuring
Advanced IP Address Settings on page 99).
Possible Causes The system is capable of detecting IP/MAC address conflicts in a network. The conflict
occurs with static IP addresses if another device on your network has the same fixed
address, or with dynamic IP addresses due to a DHCP server problem.
Solution Verify that another the IP address defined for this endpoint is unique in the network. If there is
an address conflict, redefine the IP address.
Procedure
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Press Next several times until the Configure TCP/IP screen appears.
Figure 140: Configuring IP address

3. Enter the IP address.
4. Select Next.
5. Select Done.
Problem The system does not make calls due to a network error.
Possible Causes The network is based on IPv6 and the endpoint is configured to support only IPv4.
Solution Enable the endpoint to support IPv6.
Procedure
1. Access the general network settings. From the XT Series web interface, select
Administrator settings > Networks > Preferences > General. From the
endpoint's main menu, select Configure > Advanced > Networks >
Preferences > General.
Figure 141: Setting network preferences

2. Set the Use IPv6 field to Yes.
Cannot Control with Keyboard and Mouse

Problem You cannot control the endpoint with your keyboard and mouse due to a failure to connect to
Scopia XT Control, indicated by the
icon.
Scopia
You can also check the

XT Control connection status in the Scopia XT Executive
web interface, from the home page:
Figure 142: Monitoring the status from the web interface
Possible Causes Your computer or XT Series is not connected to the network.

Possible Causes Your DVI cable is not connected properly to the Scopia XT Executive.
Solution Verify that your computer is connected to the Scopia XT Executive properly, as described in
Connecting a Computer to the XT Series on page 54.
Procedure
1. Verify that your computer is connected to the network.
2. Verify that your XT Series is connected to the network by checking that the cables
are connected correctly (see Setting Up the XT Series Hardware on page 35).
Possible Causes Another computer is already connected to the Scopia XT Executive.

Solution Verify that only your computer is connected by checking the XT Series web interface.
Possible Causes If using the Scopia XT Executive as a room endpoint, the computer must be authenticated
with Scopia XT Control each time it is connected. The
required.
icon indicates that authentication is
Solution Connect to Scopia XT Control as described in User Guide for XT Series.
Resolving Problems Viewing Computer Content

Problem I cannot sshare a presentation from my computer or view its content.
Solution Make sure the VGA/DVI cable is properly connected between the PC and the XT Codec Unit
(see Connecting a Computer to the XT Series on page 54).
Solution Verify the computer's output resolution is supported by the XT Series (see Connecting a
Computer to the XT Series on page 54).
Resolving XT Remote Control Unit Problems

Problem The XT Remote Control Unit does not function.
Solution Replace the battery, as described in Avaya Scopia XT Series Installation Guide. When the
XT Remote Control Unit's battery power is low, an icon appears in the system menus letting
you know that you should replace the battery:
Half-charged Battery
Low Battery
Solution If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec
Unit to the same number that it is set on the XT Remote Control Unit, as described in Pairing
an XT Remote Control Unit on page 60).
Solution If you still experience problems, reconfigure the XT Remote Control Unit code to be a
number between 01-04, inclusive.
USB Software Upgrade Failure

Problem The software upgrade from the USB drive fails.
Solution Send the log file to your local customer support representative.
Procedure
1. Remove the USB drive from the USB port of the Avaya Scopia XT Series
2. Connect the USB drive to a computer.
3. Locate the upgrade.log file on the flash drive.
4. Send the log file to your local customer service representative.
Restoring Default User Settings

About this task
This procedure explains how to restore the default settings if necessary. You can do this from the
endpoint itself only.
Before you begin

Procedure
1. From the endpoint's main menu, select Configure > Advanced > Utilities > Restore
System > Factory Defaults.
Figure 143: Restoring factory default settings

2. Confirm you want to remove all configurations.
The default settings are restored.
Glossary of Terms for Scopia Solution

1080p
See Full HD on page 182.
2CIF
2CIF describes a video resolution of 704 x 288 pixels (PAL) or 704 x 240 (NTSC). It is double the width
of CIF, and is often found in CCTV products.
2SIF
2SIF describes a video resolution of 704 x 240 pixels (NTSC) or 704 x 288 (PAL). This is often adopted
in IP security cameras.
4CIF
4CIF describes a video resolution of 704 x 576 pixels (PAL) or 704 x 480 (NTSC). It is four times the
resolution of CIF and is most widespread as the standard analog TV resolution.
4SIF
4SIF describes a video resolution of 704 x 480 pixels (NTSC) or 704 x 576 (PAL). This is often adopted
in IP security cameras.
720p
See HD on page 185.
AAC
AAC is an audio codec which compresses sound but with better results than MP3.
Alias
An alias in H.323 represents the unique name of an endpoint. Instead of dialing an IP address to reach
an endpoint, you can dial an alias, and the gatekeeper resolves it to an IP address.
Glossary of Terms for Scopia Solution | 178
AGC (Automatic Gain Control)

Automatic Gain Control (AGC) smooths audio signals through normalization, by lowering sounds which
are too strong and strengthening sounds which are too weak. This is relevant with microphones situated
at some distance from the speaker, like room systems. The result is a more consistent audio signal
within the required range of volume.
Auto-Attendant
Auto-Attendant, also known as video IVR, offers quick access to meetings hosted on MCUs, via a set of
visual menus. Participants can select menu options using standard DTMF tones (numeric keypad). AutoAttendant works with both H.323 and SIP endpoints.
Balanced Microphone
A balanced microphone uses a cable that is built to reduce noise and interference even when the cable
is long. This reduces audio disruptions resulting from surrounding electromagnetic interference.
BFCP (Binary Floor Control Protocol)

BFCP is a protocol which coordinates shared videoconference features in SIP calls, often used by one
participant at a time. For example, when sharing content to others in the meeting, one participant is
designated as the presenter, and is granted the floor for presenting. All endpoints must be aware that the
floor was granted to that participant and react appropriately.
Bitrate
Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is
constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of
the video. In some cases, you can select a lower bitrate without noticing a significant drop in video
quality; for example during a presentation or when a lecturer is speaking and there is very little motion. In
video recordings, the bitrate determines the file size for each minute of recording. Bitrate is often
measured in kilobits per second (kbps).
Call Control
See Signaling on page 193.
Cascaded Videoconference
A cascaded videoconference is a meeting distributed over more than one physical Scopia Elite MCU,
where a master MCU connects to one or more slave MCUs to create a single videoconference. It
increases the meeting capacity by combining the resources of several MCUs. This can be especially
useful for distributed deployments across several locations, reducing bandwidth usage.
CIF
CIF, or Common Intermediate Format, describes a video resolution of 352 288 pixels (PAL) or 352 x
240 (NTSC). This is sometimes referred to as Standard Definition (SD).
Content Slider
The Scopia Content Slider stores the data already presented in the videoconference and makes it
available for participants to view during the meeting.
Continuous Presence
Continuous presence enables viewing multiple participants of a videoconference at the same time,
including the active speaker. This graphics-intensive work requires scaling and mixing the images
together into one of the predefined video layouts. The range of video layouts depends on the type of
media processing supported, typically located in the MCU.
Control
Control, or media control, sets up and manages the media of a call (its audio, video and data). Control
messages include checking compatibility between endpoints, negotiating video and audio codecs, and
other parameters like resolution, bitrate and frame rate. Control is communicated via H.245 in H.323
endpoints, or by SDP in SIP endpoints. Control occurs within the framework of an established call, after
signaling.
CP
See Continuous Presence on page 180.
Dedicated Endpoint
A dedicated endpoint is a hardware endpoint for videoconferencing assigned to a single user. It is often
referred to as a personal or executive endpoint, and serves as the main means of video communications
for this user. For example, Scopia XT Executive. It is listed in the organization's LDAP directory as
associated exclusively with this user.
Dial Plan
A dial plan defines a way to route a call and to determine its characteristics. In traditional telephone
networks, prefixes often denote geographic locations. In videoconferencing deployments, prefixes are
also used to define the type and quality of a call. For example, dial 8 before a number for a lower
bandwidth call, or 6 for an audio-only call, or 5 to route the call to a different branch.
Dial Prefix
A dial prefix is a number added at the beginning of a dial string to route it to the correct destination, or to
determine the type of call. Dial prefixes are defined in the organization's dial plan. For example, dial 9 for
an outside line, or dial 6 for an audio only call.
Distributed Deployment
A distributed deployment describes a deployment where the solution components are geographically
distributed in more than one network location.
DNS Server
A DNS server is responsible for resolving domain names in your network by translating them into IP
addresses.
DTMF
DTMF, or touch-tone, is the method of dialing on touch-tone phones, where each number is translated
and transmitted as an audio tone.
Dual Video
Dual video is the transmitting of two video streams during a videoconference, one with the live video
while the other is a shared data stream, like a presentation.
Dynamic Video Layout

The dynamic video layout is a meeting layout that switches dynamically to include the maximum number
of participants it can display on the screen (up to 9 on the XT Series, or up to 28 on Scopia Elite MCU).
The largest image always shows the active speaker.
E.164
E.164 is an address format for dialing an endpoint with a standard telephone numeric keypad, which
only has numbers 0 - 9 and the symbols: * and #.
Endpoint
An endpoint is a tool through which people can participate in a videoconference. Its display enables you
to see and hear others in the meeting, while its microphone and camera enable you to be seen and
heard by others. Endpoints include dedicated endpoints, like Scopia XT Executive, software endpoints
like Scopia Desktop Client, mobile device endpoints like Scopia Mobile, room systems like XT Series,
and telepresence systems like Scopia XT Telepresence.
Endpoint Alias
See Alias on page 178.
FEC
Forward Error Correction (FEC) is a proactive method of sending redundant information in the video
stream to preempt quality degradation. FEC identifies the key frames in the video stream that should be
protected by FEC. There are several variants of the FEC algorithm. The Reed-Solomon algorithm (FECRS) sends redundant packets per block of information, enabling the sender (like the Scopia Elite MCU)
to manage up to ten percent packet loss in the video stream with minimal impact on the smoothness and
quality of the video.
FECC
Far End Camera Control (FECC) is a feature of endpoint cameras, where the camera can be controlled
remotely by another endpoint in the call.
Forward Error Correction

See FEC on page 182.
FPS
See Frames Per Second on page 182.
Frame Rate
See Frames Per Second on page 182.
Frames Per Second

Frames Per Second (fps), also known as the frame rate, is a key measure in video quality, describing
the number of image updates per second. The average human eye can register up to 50 frames per
second. The higher the frame rate, the smoother the video.
Full HD
Full HD, or Full High Definition, also known as 1080p, describes a video resolution of 1920 x 1080
pixels.
Full screen Video Layout

The full screen view shows one video image. Typically, it displays the remote presentation, or, if there is
no presentation, it displays the other meeting participant(s).
Gatekeeper
A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP
address of an endpoint, and handles the initial connection of calls. Gatekeepers also implement the dial
plan of an organization by routing H.323 calls depending on their dial prefixes. Scopia Management
includes a built-in Avaya Scopia Gatekeeper, while ECS is a standalone gatekeeper.
Gateway
A gateway is a component in a video solution which routes information between two subnets or acts as a
translator between different protocols. For example, a gateway can route data between the headquarters
and a partner site, or between two protocols like the TIP Gateway, or the Scopia 100 Gateway.
GLAN
GLAN, or gigabit LAN, is the name of the network port on the XT Series. It is used on the XT Series to
identify a 10/100/1000MBit ethernet port.
H.225
H.225 is part of the set of H.323 protocols. It defines the messages and procedures used by
gatekeepers to set up calls.
H.235
H.235 is the protocol used to authenticate trusted H.323 endpoints and encrypt the media stream during
meetings.
H.239
H.239 is a widespread protocol used with H.323 endpoints, to define the additional media channel for
data sharing (like presentations) alongside the videoconference, and ensures only one presenter at a
time.
H.243
H.243 is the protocol used with H.323 endpoints enabling them to remotely manage a videoconference.
H.245
H.245 is the protocol used to negotiate call parameters between endpoints, and can control a remote
endpoint from your local endpoint. It is part of the H.323 set of protocols.
H.261
H.261 is an older protocol used to compress CIF and QCIF video resolutions. This protocol is not
supported by the XT Series.
H.263
H.263 is an older a protocol used to compress video. It is an enhancement to the H.261 protocol.
H.264
H.264 is a widespread protocol used with SIP and H.323 endpoints, which defines video compression.
Compression algorithms include 4x4 transforms and a basic motion comparison algorithm called Pslices. There are several profiles within H.264. The default profile is the H.264 Baseline Profile, but
H.264 High Profile uses more sophisticated compression techniques.
H.264 Baseline Profile

See H.264 on page 184.
H.264 High Profile

H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile,
enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission
(sending and receiving endpoints) to support this protocol. H.264 High Profile uses compression
algorithms like:
CABAC compression (Context-Based Adaptive Binary Arithmetic Coding)
8x8 transforms which more effectively compress images containing areas of high correlation
These compression algorithms demand higher computation requirements, which are offered with the
dedicated hardware available in Scopia Solution components. Using H.264 High Profile in
videoconferencing requires that both the sender and receiver's endpoints support it. This is different from
SVC which is an adaptive technology working to improve quality even when only one side supports the
standard.
H.320
H.320 is a protocol for defining videoconferencing over ISDN networks.
H.323
H.323 is a widespread set of protocols governing the communication between endpoints in
videoconferences and point-to-point calls. It defines the call signaling, control, media flow, and
bandwidth regulation.
H.323 Alias
See Alias on page 178.
H.350
H.350 is the protocol used to enhance LDAP user databases to add video endpoint information for users
and groups.
H.460
H.460 enhances the standard H.323 protocol to manage firewall/NAT traversal, employing ITU-T
standards. Endpoints which are already H.460 compliant can communicate directly with the PathFinder
server, where the endpoint acts as an H.460 client to the PathFinder server which acts as an H.460
server.
HD
A HD ready device describes its high definition resolution capabilities of 720p, a video resolution of 1280
x 720 pixels.
High Availability
High availability is a state where you ensure better service and less downtime by deploying additional
servers. There are several strategies for achieving high availability, including deployment of redundant
servers managed by load balancing systems.
High Definition
See HD on page 185.
High Profile
See H.264 High Profile on page 184.
HTTPS
HTTPS is the secured version of the standard web browser protocol HTTP. It secures communication
between a web browser and a web server through authentication of the web site and encrypting
communication between them. For example, you can use HTTPS to secure web browser access to the
web interface of many Scopia Solution products.
Image Resolution
See Resolution on page 191.
kbps
Kilobits per second (kbps) is the standard unit to measure bitrate, measuring the throughput of data
communication between two devices. Since this counts the number of individual bits (ones or zeros), you
must divide by eight to calculate the number of kilobytes per second (KBps).
KBps
Kilobytes per second (KBps) measures the bitrate in kilobytes per second, not kilobits, by dividing the
number of kilobits by eight. Bitrate is normally quoted as kilobits per second (kbps) and then converted to
kilobytes per second (KBps). Bitrate measures the throughput of data communication between two
devices.
LDAP
LDAP is a widespread standard database format which stores network users. The format is hierarchical,
where nodes are often represented as branch location > department > sub-department, or executives >
managers > staff members. The database standard is employed by most user directories including
Microsoft Active Directory, IBM Sametime and others. H.350 is an extension to the LDAP standard for
the videoconferencing industry.
Lecture Mode
Scopia Desktop's lecture mode allows the participant defined as the lecturer to see all the participants,
while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks
permission to speak and is unmuted by the lecturer. This mode is tailored for distance learning, but you
can also use it for other purposes like when an executive addresses employees during company-wide
gatherings.
Load balancer
A load balancer groups together a set (or cluster) of servers to give them a single IP address, known as
a virtual IP address. It distributes client service requests amongst a group of servers. It distributes loads
according to different criteria such as bandwidth, CPU usage, or cyclic (round robin). Load balancers are
also known as application delivery controllers (ADC).
Location
A location is a physical space (building) or a network (subnet) where video devices can share a single
set of addresses. A distributed deployment places these components in different locations, often
connected via a VPN.
Management
Management refers to the administration messages sent between components of the Scopia Solution
as they manage and synchronize data between them. Management also includes front-end browser
interfaces configuring server settings on the server. Management messages are usually transmitted via
protocols like HTTP, SNMP, FTP or XML. For example, Scopia Management uses management
messages to monitor the activities of an MCU, or when it authorizes the MCU to allow a call to proceed.
MBps
Megabytes per second (MBps) is a unit of measure for the bitrate. The bitrate is normally quoted as
kilobits per second (kbps) and then converted by dividing it by eight to reach the number of kilobytes per
second (KBps) and then by a further 1000 to calculate the MBps.
MCU
An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages
the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities.
MCU service
See Meeting Type on page 188.
Media
Media refers to the live audio, video and shared data streams sent during a call. Presentation and Far
end camera control (FECC) are examples of information carried on the data stream. Media is transmitted
via the RTP and RTCP protocols in both SIP and H.323 calls. The parallel data stream of both live video
and presentation, is known as dual video.
Media Control
See Control on page 180.
Meeting Type
Meeting types (also known as MCU services) are meeting templates which determine the core
characteristics of a meeting. For example, they determine if the meeting is audio only or audio and
video, they determine the default video layout, the type of encryption, PIN protection and many other
features. You can invoke a meeting type by dialing its prefix in front of the meeting ID. Meeting types are
created and stored in the MCU, with additional properties in Scopia Management.
Moderator
A moderator has special rights in a videoconference, including blocking the sound and video of other
participants, inviting new participants, disconnecting others, determining video layouts, and closing
meetings. In Scopia Desktop Client, an owner of a virtual room is the moderator when the room is
protected by a PIN. Without this protection, any participant can assume moderator rights.
MTU
The MTU, or Maximum Transmission Unit, is the maximum size of data packets sent around your
network. This value must remain consistent for all network components, including servers like the MCU
and Scopia Desktop server, endpoints like XT Series and other network devices like LDAP servers and
network routers.
Multicast Streaming
Multicast streaming sends a videoconference to multiple viewers across a range of addresses, reducing
network traffic significantly. Scopia Desktop server multicasts to a single IP address, and streaming
clients must tune in to this IP address to view the meeting. Multicasts require that routers, switches and
other equipment know how to forward multicast traffic.
Multi-Point
A multi-point conference has more than two participants.
Multi-tenant
Service provider, or multi-tenant, deployments enable one installation to manage multiple organizations.
All the organizations can reside as tenants within a single service provider deployment. For example,
Scopia Management can manage a separate set of users for each organization, separate local
administrators, separate bandwidth policies etc. all within a single multi-tenant installation.
NAT
A NAT, or Network Address Translation device, translates external IP addresses to internal addresses
housed in a private network. This enables a collection of devices like endpoints in a private network,
each with their own internal IP address, can be represented publicly by a single, unique IP address. The
NAT translates between public and private addresses, enabling users toplace calls between public
network users and private network users.
NetSense
NetSense is a proprietary Scopia Solution technology which optimizes the video quality according to
the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies
depending on data traffic, NetSense's sophisticated algorithm dynamically scans the video stream, and
then reduces or improves the video resolution to maximize quality with the available bandwidth.
Packet Loss
Packet loss occurs when some of the data transmitted from one endpoint is not received by the other
endpoint. This can be caused by narrow bandwidth connections or unreliable signal reception on
wireless networks.
PaP Video Layout

The PaP (Picture and Picture) view shows up to three images of the same size.
Phantom Power
Microphones which use phantom power draw their electrical power from the same cable as the audio
signal. For example, if your microphone is powered by a single cable, it serves both to power the
microphone and transmit the audio data. Microphones which have two cables, one for sound and a
separate power cable, do not use phantom power.
PiP Video Layout

The PiP (Picture In Picture) view shows a video image in the main screen, with an additional smaller
image overlapping in the corner. Typically, a remote presentation is displayed in the main part of the
screen, and the remote video is in the small image. If the remote endpoint does not show any content,
the display shows the remote video in the main part of the screen, and the local presentation in the small
image.
Point-to-Point
Point-to-point is a feature where only two endpoints communicate with each other without using MCU
resources.
PoP Video Layout

The PoP (Picture out Picture) view shows up to three images of different size, presented side by side,
where the image on the left is larger than the two smaller images on the right.
Prefix
See Dial Prefix on page 181.
PTZ Camera
A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the
camera's pixels to one area of the image. For example, the XT Standard Camera is a PTZ camera with
its own power supply and remote control, and uses powerful lenses to achieve superb visual quality. In
contrast, fixed cameras like webcams only offer digital PTZ, where the zoom crops the camera image,
displaying only a portion of the original, resulting in fewer pixels of the zoomed image, which effectively
lowers the resolution. Fixed cameras also offer digital pan and tilt only after zooming, where you can pan
up to the width or length of the original camera image.
Q.931
Q.931 is a telephony protocol used to start and end the connection in H.323 calls.
QCIF
QCIF, or Quarter CIF, defines a video resolution of 176 144 pixels (PAL) or 176 x 120 (NTSC). It is
often used in older mobile handsets (3G-324M) limited by screen resolution and processing power.
Quality of Service (QoS)

Quality of Service (QoS) determines the priorities of different types of network traffic (audio, video and
control/signaling), so in poor network conditions, prioritized traffic is still fully transmitted.
Recordings
A recording of a videoconference can be played back at any time. Recordings include audio, video and
shared data (if presented). In Scopia Desktop, any participant with moderator rights can record a
meeting. Users can access Scopia Desktop recordings from the Scopia Desktop web portal or using
a web link to the recording on the portal.
Redundancy
Redundancy is a way to deploy a network component, in which you deploy extra units as 'spares', to be
used as backups in case one of the components fails.
Registrar
A SIP Registrar manages the SIP domain by requiring that all SIP devices register their IP addresses
with it. For example, once a SIP endpoint registers its IP address with the Registrar, it can place or
receive calls with other registered endpoints.
Resolution
Resolution, or image/video resolution, is the number of pixels which make up an image frame in the
video, measured as the number of horizontal pixels x the number of vertical pixels. Increasing resolution
improves video quality but typically requires higher bandwidth and more computing power. Techniques
like SVC, H.264 High Profile and FEC reduce bandwidth usage by compressing the data to a smaller
footprint and compensating for packet loss.
Restricted Mode
Restricted mode is used for ISDN endpoints only, when the PBX and line uses a restricted form of
communication, reserving the top 8k of each packet for control data only. If enabled, the bandwidth
values on these lines are in multiples of 56kbps, instead of multiples of 64kbps.
Room System
A room system is a hardware videoconferencing endpoint installed in a physical conference room.
Essential features include its camera's ability to PTZ (pan, tilt, zoom) to allow maximum flexibility of
camera angles enabling participants to see all those in the meeting room or just one part of the room.
RTP
RTP or Real-time Transport Protocol is a network protocol which supports video and voice transmission
over IP. It underpins most videoconferencing protocols today, including H.323, SIP and the streaming
control protocol known as RTSP. The secured version of RTP is SRTP.
RTCP
Real-time Control Transport Protocol, used alongside RTP for sending statistical information about the
media sent over RTP.
RTSP
RTSP or Real-Time Streaming Protocol controls the delivery of streamed live or playback video over IP,
with functions like pause, fast forward and reverse. While the media itself is sent via RTP, these control
functions are managed by RTSP
Sampling Rate
The sampling rate is a measure of the accuracy of the audio when it is digitized. To convert analog audio
to digital, it must collect or sample the audio at specific intervals. As the rate of sampling increases, it
raises audio quality.
SBC
A Session Border Controller (SBC) is a relay device between two different networks. It can be used in
firewall/NAT traversal, protocol translations and load balancing.
Scalability
Scalability describes the ability to increase the capacity of a network device by adding another identical
device (one or more) to your existing deployment. In contrast, a non-scalable solution would require
replacing existing components to increase capacity.
Scopia Content Slider

See Content Slider on page 180.
SD
Standard Definition (SD), is a term used to refer to video resolutions which are lower than HD. There is
no consensus defining one video resolution for SD.
Service
Also known as MCU service. See Meeting Type on page 188.
SIF
SIF defines a video resolution of 352 x 240 pixels (NTSC) or 352 x 288 (PAL). This is often used in
security cameras.
Signaling
Signaling, also known as call control, sets up, manages and ends a connection or call. These messages
include the authorization to make the call, checking bandwidth, resolving endpoint addresses, and
routing the call through different servers. Signaling is transmitted via the H.225.0/Q.931 and
H.225.0/RAS protocols in H.323 calls, or by the SIP headers in SIP calls. Signaling occurs before the
control aspect of call setup.
SIP
Session Initiation Protocol (SIP) is a signaling protocol for starting, managing and ending voice and
video sessions over TCP, TLS or UDP. Videoconferencing endpoints typically are compatible with SIP or
H.323, and in some cases (like Avaya Scopia XT Series), an endpoint can be compatible with both
protocols. As a protocol, it uses fewer resources than H.323.
SIP Server
A SIP server is a network device communicating via the SIP protocol.
SIP URI
See URI on page 196.
SIP Registrar
See Registrar on page 191.
Single Sign On
Single Sign On (SSO) automatically uses your network login and password to access different enterprise
systems. Using SSO, you do not need to separately login to each system or service in your organization.
Slider
See Content Slider on page 180.
SNMP
Simple Network Management Protocol (SNMP) is a protocol used to monitor network devices by
sending messages and alerts to their registered SNMP server.
Software endpoint
A software endpoint turns a computer or portable device into a videoconferencing endpoint via a
software application only. It uses the system's camera and microphone to send image and sound to the
other participants, and displays their images on the screen. For example, Scopia Desktop Client or
Scopia Mobile.
SRTP
Secure Real-time Transport Protocol (SRTP) adds security to the standard RTP protocol, which is used
to send media (video and audio) between devices in SIP calls. It offers security with encryption,
authentication and message integrity. The encryption uses a symmetric key generated at the start of the
call, and being symmetric, the same key locks and unlocks the data. So to secure transmission of the
symmetric key, it is sent safely during call setup using TLS.
SSO
See Single Sign On on page 193.
Standard Definition
See SD on page 192.
Streaming
Streaming is a method to send live or recorded videoconferences in one direction to viewers. Recipients
can only view the content; they cannot participate with a microphone or camera to communicate back to
the meeting. There are two types of streaming supported in Scopia Solution: unicast which sends a
separate stream to each viewer, and multicast which sends one stream to a range of viewers.
STUN
A STUN server enables you to directly dial an endpoint behind a NAT or firewall by giving that
computers public internet address.
SVC
SVC extends the H.264 codec standard to dramatically increase error resiliency and video quality
without the need for higher bandwidth. It is especially effective over networks with high packet loss (like
wireless networks) which deliver low quality video. It splits the video stream into layers, comprising a
small base layer and then additional layers on top which enhance resolution, frame rate and quality.
Each additional layer is only transmitted when bandwidth permits. This allows for a steady video
transmission when available bandwidth varies, providing better quality when the bandwidth is high, and
adequate quality when available bandwidth is poor.
SVGA
SVGA defines a video resolution of 800 x 600 pixels.
SQCIF
SQCIF defines a video resolution of 128 x 96 pixels.
Switched video
Switching is the process of redirecting video as-is without transcoding, so you see only one endpoint's
image at a time, usually the active speaker, without any video layouts or continuous presence (CP).
Using video switching increases the port capacity of the Scopia Elite MCU only by four times.
Important:
Use switched video only when all endpoints participating in the videoconference support the same
resolution. If a network experiences high packet loss, switched video might not be displayed properly
for all endpoints in the videoconference.
SXGA
SXGA defines a video resolution of 1280 x 1024 pixels.
Telepresence
A telepresence system combines two or more endpoints together to create a wider image, simulating the
experience of participants being present in the same room. Telepresence systems always designate one
of the endpoints as the primary monitor/camera/codec unit, while the remainder are defined as auxiliary
or secondary endpoints. This ensures that you can issue commands via a remote control to a single
codec base which leads and controls the others to work together as a single telepresence endpoint.
Telepresence - Dual row telepresence room

Dual row telepresence rooms are large telepresence rooms with two rows of tables that can host up to
18 participants.
TLS
TLS enables network devices to communicate securely using certificates, to provide authentication of
the devices and encryption of the communication between them.
Transcoding
Transcoding is the process of converting video into different sizes, resolutions or formats. This enables
multiple video streams to be combined into one view, enabling continuous presence, as in a typical
videoconferencing window.
UC (Unified Communications)
UC, or unified communications deployments offer solutions covering a wide range of communication
channels. These include audio (voice), video, text (IM or chat), data sharing (presentations), whiteboard
sharing (interactive annotations on shared data).
Unbalanced Microphone
An unbalanced microphone uses a cable that is not especially built to reduce interference when the
cable is long. As a result, these unbalanced line devices must have shorter cables to avoid audio
disruptions.
Unicast Streaming
Unicast streaming sends a separate stream of a videoconference to each viewer. This is the default
method of streaming in Scopia Desktop server. To save bandwidth, consider multicast streaming.
URI
URI is an address format used to locate a device on a network, where the address consists of the
endpoint's name or number, followed by the domain name of the server to which the endpoint is
registered. For example, <endpoint name>@<server_domain_name>. When dialing URI between
organizations, the server might often be the Avaya Scopia PathFinder server of the organization.
URI Dialing
Accessing a device via its URI on page 196.
User profile
A user profile is a set of capabilities or parameter values which can be assigned to a user. This includes
available meeting types (services), access to Scopia Desktop and Scopia Mobile functionality, and
allowed bandwidth for calls.
VFU
See Video Fast Update (VFU) on page 197.
VGA
VGA defines a video resolution of 640 x 480 pixels.
Videoconference
A videoconference is a meeting of more than two participants with audio and video using endpoints.
Professional videoconferencing systems can handle many participants in single meetings, and multiple
simultaneous meetings, with a wide interoperability score to enable a wide variety of endpoints to join
the same videoconference. Typically you can also share PC content, like presentations, to other
participants.
Video Fast Update (VFU)

Video Fast Update (VFU) is a request for a refreshed video frame, sent when the received video is
corrupted by packet loss. In response to a VFU request, the broadcasting endpoint sends a new intraframe to serve as the baseline for the ongoing video stream.
Video Layout
A video layout is the arrangement of participant images as they appear on the monitor in a
videoconference. If the meeting includes a presentation, a layout can also refer to the arrangement of
the presentation image together with the meeting participants.
Video Resolution
See Resolution on page 191.
Video Switching
See Switched video on page 195.
Virtual Room
A virtual room in Scopia Desktop and Scopia Mobile offers a virtual meeting place for instant or
scheduled videoconferences. An administrator can assign a virtual room to each member of the
organization. Users can send invitations to each other via a web link which brings you directly into their
virtual room. Virtual meeting rooms are also dialed like phone extension numbers, where a users virtual
room number is often based on that persons phone extension number. You can personalize your virtual
room with PIN numbers, custom welcome slides and so on. External participants can download Scopia
Desktop or Scopia Mobile free to access a registered user's virtual room and participate in a
videoconference.
VISCA Cable
A crossed VISCA cable connects two PTZ cameras to enable you to use the same remote control on
both.
Waiting Room
A waiting room is a holding place for participants waiting for the host or moderator to join the meeting.
While waiting, participants see a static image with the name of the owner's virtual room, with an optional
audio message periodically saying the meeting will start when the host arrives.
Webcast
A webcast is a streamed live broadcast of a videoconference over the internet. Enable Scopia Desktop
webcasts by enabling the streaming feature. To invite users to the webcast, send an email or instant
message containing the webcast link or a link to the Scopia Desktop portal and the meeting ID.
WUXGA
WUXGA defines a video resolution of 1920 x 1200 pixels.
XGA
XGA defines a Video resolution of 1024 x 768 pixels.
Zone
Gatekeepers like Avaya Scopia ECS Gatekeeper split endpoints into zones, where a group of
endpoints in a zone are registered to a gatekeeper. Often a zone is assigned a dial prefix, and usually
corresponds to a physical location like an organization's department or branch.
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Deployment Guide for Avaya Scopia XT Series Version 8.3

person of such revisions or changes. Avaya Inc may

Chapter 2: Initial Workflow for Deploying the Avaya Scopia XT Series

Chapter 3: Planning the Topology of the Avaya Scopia XT Series Deployment

Chapter 4: Setting Up the XT Series Hardware

Deployment Guide for Avaya Scopia XT Series Version 8.3

Connecting a Microphone to the XT Series ........................................................................................51

Chapter 5: Controlling the XT Series

Chapter 6: Initial Configuration of the XT Series

Chapter 7: Advanced Configuration of the XT Series

Deployment Guide for Avaya Scopia XT Series Version 8.3

Configuring Advanced Gatekeeper Settings .................................................................................... 107

Chapter 8: Securing your XT Series

Chapter 9: Troubleshooting the Avaya Scopia XT Series

Deployment Guide for Avaya Scopia XT Series Version 8.3

Resolving Problems with Displaying Video .................................................................................................. 167

Glossary of Terms for Scopia Solution

Deployment Guide for Avaya Scopia XT Series Version 8.3

Chapter 1 | About the XT Series

Figure 1: XT Series products

Deployment Guide for Avaya Scopia XT Series Version 8.3

About the XT Series | 7

About the Models in the XT Series Product Line

Deployment Guide for Avaya Scopia XT Series Version 8.3

About the XT Series | 8

Figure 2: Avaya Scopia XT5000 Series

Figure 3: Scopia XT4200

Figure 4: Scopia XT Telepresence

Deployment Guide for Avaya Scopia XT Series Version 8.3

About the XT Series | 9

Designed as a professional personal endpoint, the Scopia XT Executive is an all-in-one HD

Figure 5: Scopia XT Executive

Figure 6: Scopia XT Meeting Center

Deployment Guide for Avaya Scopia XT Series Version 8.3

About the XT Series | 10

Comparing Between XT Series Models

Table 1: Differences in features for models in the XT Series

720p 60fps (1080p 720p 60fps (1080p

Can host videoconferences

Can host videoconferences

10x optical zoom 5x optical zoom

10x optical zoom 10x optical zoom

Deployment Guide for Avaya Scopia XT Series Version 8.3

About the XT Series | 11

40x total zoom

40x total zoom

40x total zoom

40x total zoom

Shared content Dual video at

Dual video at 720p Dual video at 720p

SVC (point-to-point SVC, NetSense &

SVC (point-topoint calls only),

48 kHz sampling 48 kHz sampling

3-way Microphone 1-way Microphone

10/100/1000 Mbps 10/100/1000 Mbps

Scopia Control Scopia Control

Can record on USB Can record on USB No USB

About the Built-In MCU

Deployment Guide for Avaya Scopia XT Series Version 8.3

About the XT Series | 12

Figure 7: Hosting a videoconference on the XT Series