Professional Documents
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The focus of this section of the website is an overview of the main phases of an enterprise knowledge management
initiative. As well as selecting menu items on the left, you can click on the image below to take you to more
information on the main phases (top row) or individual steps (coloured boxes). We also delve into ten topical themes
that should permeate the thinking of KM practitioners wanting to achieve successful business outcomes. In addition
to the enterprise roadmap, this section of the website will in the future include:
Policy toolkit - the role of governments and international agencies in developing knowledge economies
The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are
IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and
knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases,
with specific stages addressing each dimension:
Drivers: What are the business business strategies, priorities and issues that KM can address? What are the
triggers to action?
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Analyse/Assess: As well as the familiar information/knowledge audit, this phase also includes analysis of
business processes, stakeholder analysis and assessment of KM capabilities including the ICT (Information
and Communications Technology) infrastructure and systems.
Design/Develop: The starting point for determining the details of this phase is an overall KM strategy;
from this emanates governance (how KM is managed, core principles and standards), which sets the
parameters for an information architecture (for explicit knowledge) and KM practices (mostly concerning
tacit knowledge); these are underpinned by appropriate ICT project plans and standards.
Deploy: The main considerations for implementation are the content, human and technological triad of
creating and managing content, putting in place the appropriate organizational structure, culture, people and
skills and developing, testing, training and rolling out the appropriate ICT solutions; driving these to
successful outcomes requires leadership.
Evaluate: The final phase is that of evaluation - measuring the benefits and value of KM; this is not a oneoff task but rather sets the stage for an approach of continuous improvement.
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