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Research Methodology
The automobile industry has changed the way people live and work. The
earliest of modern cars was manufactured in the year 1895. Shortly the first
appearance of the car followed in India. As the century truned, three cars
were imported in Mumbai (India). Within decade there were total of 1025
cars in the
city.
The dawn of automobile actually goes back to 4000 years when the first
wheel was used for transportation in India. In the begining of 15th century
Portuguese arrived in China and the interaction of the two cultures led to a
variety of new technologies, including the creation of a wheel that turned
under its own power. By 1600s small steam-powered engine models was
developed, but it took another century before a full-sized engine-powered
vehicle was created.
The actual horseless carriage was introduced in the year 1893 by brothers
Charles and Frank Duryea. It was the first internal-combustion motor car of
America, and it was followed by Henry Ford's first experimental car that
same year.
One of the highest-rated early luxury automobiles was the 1909 Rolls-Royce
Silver Ghost that featured a quiet 6-cylinder engine, leather interior, folding
windscreens and hood, and an aluminum body. It was usually driven by
chauffeurs and emphasis was on comfort and style rather than speed.
During the 1920s, the cars exhibited design refinements such as balloon
tires, pressed-steel wheels, and four-wheel brakes. Graham Paige DC
Phaeton of 1929 featured an 8-cylinder engine and an aluminum body.
The 1937 Pontiac De Luxe sedan had roomy interior and rear-hinged back
door that suited more to the needs of families. In 1930s, vehicles were less
boxy and more streamlined than their predecessors. The 1940s saw features
like automatic transmission, sealed-beam headlights, and tubeless tires.
The year 1957 brought powerful high-performance cars such as MercedesBenz 300SL. This was the Indian automobile history, and today modern cars
are generally light, aerodynamically shaped, and compact.
The reason behind the immense growth of the India Car Industry can be
attributed to the availability of car loans, affordable rates of interest, smooth
repayment facilities and the deductions offered to the customers by the
retailers.
The constant changes in the existing car models with regard to design,
innovation, technology, and colors, have led to a fiercely competitive
market. Now that technology and innovation are not alien concepts for
Indian car makers, Indian cars are becoming increasingly sleek, stylish, and
luxurious.
Major players in the Indian Car Industry:
Fierce competition among the major car players can be witnessed in the
Indian Car industry. The India car industry is being dominated by the
following major players:
HINDUSTAN MOTORS
MARUTI UDYOG
CAR SEGMENTATION
With the expansion of Indian Automotive market over a period of time the
segmentation of car models came in to existence based on cars defining
characteristics namely:
Size
Performance
Price
However with continuing growth of market SIAM ( Society of Indian
Automotive Manufacturers) implemented the segmentation of cars on the
basis of length of the cars.
The latest technical advancements in the car market in India include the
following features
Power Steering
Radial Tires
Anti-lock Breaking Systems
Tip-tronic Transmission
The varied car markets in India:
The market for small cars now occupies a substantial share of 70% out of the
annual production of 1 million cars in India. Maruti Udyog, with its
legendary Maruti -800 is the leader in the small car market. A number of
manufacturing plants are coming up for advancements in the field of small
cars. The recent launches in the small car market in India are:
Getz Prime by Hyundai Motor Co.
Tata Magic by Tata Motors Tata Magic
Palio Stile byFiat India Pvt. Ltd
Mid-sized cars are normally cars ranging from Rs. 3-8 lakh and generally
meant to be 4 seaters. The mid-sized car section has recently moved beyond
the 1 lakh target. The recent launches in the mid-size car market in India are:
1.4 SXI Duratorq by Ford Motor Co.
Indigo XL by Tata Motors
Luxury cars and premium cars are quite expensive and they are purchased
for their design, innovation, and technology. They are usually priced over
Rs. 20 lakh and have many takers in India. The recent launches in the
premium car market in India and the luxury car market in India are:
Sonata Embera H-Matic by Hyundai Motor Co.
Nissan Teana by Nissan Motor Co. Ltd
Sports Utility Vehicles (SUVs) have also become very popular in India as
they are considered advantageous due to their ability to accommodate more
passengers. They are ideal for trips with the whole family. The Sport Utility
Vehicle market in India is the most booming market in India presently and
SUVs have become the fastest selling cars of India.
INTRODUCTION
MARUTI UDYOG LIMITED
Maruti Udyog Limited, a subsidiary of Suzuki Motor Corporation
of
Japan, has been the leader of the Indian car market for about two decades.
Its manufacturing plant, located some 25 km south of NewDelhi in Gurgaon,
has an installed capacity of 3,50,000 units perannum, with a capability to
produce about half a millionvehicles.The company has a portfolio of 11
brands, includingMaruti 800 ,Omni, premium small car Zen, international
brands Alto andWagonR, off-roader Gypsy, mid size Esteem, luxury car
Baleno, theMPV, Versa, Swift and Luxury SUV Grand Vitara XL7.In recent
years, Maruti has made major strides towards its goal ofbecoming Suzuki
MotorCorporation's R and D hub for Asia. It hasintroduced upgraded
versions of WagonR, Zen and Esteem,completely designed and styled inhouse.Maruti's
contribution
as
the
engine
of
growthofthe
Indian
Around 1970, Sanjay Gandhi, political advisor and younger son to the then
Prime Minister of India, Indira Gandhi, envisioned the manufacture of an
indigenous, cost-effective, low maintenance compact car for the Indian
middle-class. Indira Gandhi's cabinet passed a unanimous resolution for the
development and production of a "People's Car". Sanjay Gandhi's company
was christened Maruti Limited. The name of the car was chosen as "Maruti",
after a Hindu deity named Marut.
At that time Hindustan Motors' Ambassador was the chief car, and the
company had come out with a new entrant, the Premier Padmini which was
slowly gaining a part of the market share dominated by the Ambassador. For
the next ten years, the Indian car market had stagnated at a volume of 30,000
to 40,000 cars for the decade ending 1983.
Sanjay Gandhi was awarded the exclusive contract and licence to design,
develop and manufacture the "People's Car". This exclusive rights of
production generated some criticism in certain quarters, which was directly
targeted at Indira Gandhi. Over the next few years, the company was
sidelined due to the Bangladesh Liberation War and emergency. In the early
days under the powerful patronage of Sanjay Gandhi, the company was
provided with free land, tax breaks and funds. Till the end of 1970s, the
company had not started the production and a prototype test model was met
with criticism and skepticism. The company went into liquidation in 1977.
The media perceived it to be another area of growing corruption. [4]
Unfortunately, Maruti started to fly only after the death of Sanjay Gandhi,
when Suzuki Motors joined the Government of India as a joint venture
partner with 50% share.[5] .
After his death, Indira Gandhi decided that the project should not be allowed
to die. Maruti entered into this collaboration with Suzuki Motors, The
collaboration heralded a revolution in the Indian car industry by producing
the Maruti 800. The car went on sale on December 14, 1983. It created a
record by taking 13 months time to go from design to rolling out cars from a
production line. By the year 1993 the company had sold up to 1,96,820 cars,
mostly by selling its chief product the Maruti 800s. By March 1994, it
produced one million vehicles, becoming the first Indian company to cross
this milestone. It reached the two million mark in October, 1997 and rolled
out its 4 millionth vehicle, an Alto-LX, on April 19, 2003.
Suzuki
Motor
Company
was
chosen
from
seven
prospective
Structure
Ownership
MUL India's leading automobile manufacturers and the market leader in the
car segment, both in terms of volume of vehicles sold and revenue earned is
a public sector initiative. 18.28% of the company is owned by the Indian
government, and 54.2% by Suzuki of Japan. The Indian government held an
Initial Public Offering of 25% of the company in June of 2003.
Maruti Finance
To promote its bottom line growth, Maruti launched Maruti Finance in
January 2002. Prior to the start of this service Maruti had started two
joint ventures Citicorp Maruti and Maruti Countrywide with Citi
Group and GE Countrywide respectively to assist its client in securing
loan. Maruti tied up with ABN Amro Bank, HDFC Bank, ICICI
Limited, Kotak Mahindra, Standard Chartered Bank, and Sundaram to
start this venture including its strategic parnters in car finance. Again
the company entered into a strategic partnership with SBI in March
2003. Since March 2003, Maruti has sold over 12,000 vehicles
through SBI-Maruti Finance. SBI-Maruti Finance is currently
available in 166 cities across
Maruti TrueValue
Maruti True Value is a service offered by Maruti Udyog to its
customers. It is a market place for used Maruti Vehicles. one can Buy,
Sell or Exchange used Maruti Vehicles with the help of this service in
India.
Key personnel
Initially R.C.Bhargava, was the managing director of the company since the
inception of the joint venture. Till today he is regarded as instrumental for
the success of Maruti Udyog. Joining in 1982 he held several key positions
in the company before heading the company as Managing Director.
Currently he is on the Board of Directors. After completing his five year
tenure, Mr. Bhargava later assumed the office of Part-Time Chairman. The
Government nominated Mr. S.S.L.N. Bhaskarudu as the Manging Director
on August 27, 1997. Mr. Bhaskarudu had joined Maruti in 1983 after
spending 21 years in the Public sector undertaking Bharat Heavy Electricals
Limited as General Manager. Later in 1987 he was promoted as Chief
General Manager, 1998 as Director, Productions and Projects, 1989 Director,
Materials and in 1993 as Joint Managing Director.
Production Milestones
1st vehicle produced, December 1983
1,00,000 vehicles produced by August, 1986
5,00,000 vehicles produced by June, 1990
10,00,000 vehicles produced by March, 1994
15,00,000 vehicles produced by April, 1996
Maruti
Maruti 800 STD BS III
Omni
5 seater Maruti Omni
Maruti Alto
Alto
Alto Lx
Alto Lxi
Maruti Zen
Maruti Zen Lx
Wagon R
WagonR Lx
WagonR Lxi
WagonR Vxi
WagonR Ax
Versa
5 seater
Maruti Esteem
Maruti Esteem Lx
Maruti Esteem Lxi
Maruti Esteem Vxi
Baleno
Baleno Sedan VXi
Maruti 800: Launched 1983. Indias largest selling car till 2004.
Maruti Alto: Launched 2000. Currently the largest selling car in India
BRAND NAME
INTRODUCE SLOGAN
D
Change your life
Maruti 800
1983
Let's go
Maruti Alto
2000
Shape your world
City Car
Alto
2005
(A-
Stop @ nothing
2008
star)
Upcoming
Suzuki Splash
Super
mini Car
Compact
Car
Sports
Utility
Maruti Wagon-R
Maruti
Suzuki
Swift
Maruti
model in 2009
1999
2005
2007
2008
Suzuki
SX4
Maruti DZiRE
Suzuki
Grand
Vitara
King
Maruti Gypsy
1985
1984
Vehicle
Fits all
2003
together
BUNDLE OF COMPETENCIES
Technology
Maruti always introduces the best technology into its product line, in
addition to all its features which are almost standard in most cars. They
introduced 16* 4 Hypertech engines across the entire Maruti Suzuki range.
These are 4 valve engines powered by 16 bit chip. This gives an ideal
combination of power and performance. They also introduced electronic
power steering system (EPS) which gives better maneuverability. Their
latest introduction Swift has all the technology like surround protection
(SSP). This includes ABS, dual front airbags, collapsible steering column,
crashworthy structure etc. They also has additional features like brake force
distribution, key less entry system. The six microprocessors are connected in
a high speed canbus. This controls engine, EBS, EPS, Auto AC, Security and
dead lock and air bag. Automatic climate control, rally based suspension
system and above all the dynamic design is what the latest entrant offers its
customers. Maruti also uses latest in IT for its operations. It uses the oracle
based packages for CRM and employee feed back. Maruti also uses oracles
ERP packages for its operations. ATFCAN and Maruti are collaborating on
Canadian CNG conversion technology.
with
capabilities
for
information
management,
process
Markets
Maruti has a strong domestic market presence in India. It has a market share
of 47% in the domestic market. The current market share of Indian car
industry is given below, Maruti Exports Limited is the subsidary of Maruti
Udyog Limited with its major focus on exports and it does not operate in the
domestic Indian market. The first commercial consignments of 480 cars
were sent to Hungary. By sending a consignment of 571 cars to the same
country Maruti crossed the benchmark of 3, 00,000 cars. Since its inception
export was one of the aspects government was keen to encourage. Angola,
Benin, Djibouti, Ethiopia, Europe, Kenya, Morocco, Sri Lanka, Uganda,
Chile, Costa Rica and El Salvador are some of the markets served by Maruti
Exports.
countries. They have a major non European market which grew 78% in 0506. Loss of sales in Europe is due to stoppage of Alto which accounted for
80% of their exports and introduction of Swift. Algeria has emerged as
Maruti's largest overseas market with sales growing from a few hundred in
FY02 to over 6,500 (FY06). The company says it may cross 9,800 this year.
Maruti is quite bullish on markets like, Chile, Morocco, Egypt and Sudan
apart from the neighbouring countries. The auto major expects its exports to
Chile and Morocco to go above 5,900 and 2,300, respectively, this year. Its
volumes from there have moved from under 700 in FY02 to 3,115 (FY06)
and exports to Sudan was nil two years back. "In Egypt, our numbers are
estimated to grow to over 2,000 and 2,700 this year," according to Mr
Khattar. In FY07 it was under 200 few years back.
Meanwhile, Maruti is also reporting a high on current year exports to the
neighboring countries is on a high too. The company expects to export 9,200
units to Sri Lanka this year, a growth of over 50%, 1,200 units to Nepal,
over 1,175 to Bhutan and 700 to Bangladesh. Maruti, which saw exports dip
by 29% last fiscal, also plans to launch a new export model during '08-09 ,
which will target the European market. The company targets to export 1,
00,000 units of the model annually.
Overall passenger car market registered 24.86% growth
Rs.
Lakhs
Maruti WagonR
Prices and Review
WagonR
More
More
LXi
WagonR
Cars
by
800
Images
A-Star
Maruti
A-Star Automatic
+ Maruti Dealers
A-Star Revo
ON ROAD PRICE
Alto
Rs.
*
4,19,000
Mumbai.
WAGONR VARIANTS
Compare
WagonR VXi
May
vary.
Alto (2009)
View all >
WagonR LXi
WagonR LX
WagonR VXi ABS
View all >
USER OPINION: WAGONR
Like it
1377
Hate it
1861
New
WagonR
Lx
New
WagonR
Lxi
New
WagonR
Lx
Rs.
3,28,000.00
New
WagonR
Lxi
Rs.
3,57,000.00
New
WagonR
Vxi
Rs.
3,81,000.00
The new model of WagonR looks much better than the current generation
WagonR. New WagonR is based on the very Japanese way of creating cars,
gone are the boxy looks, the shape of New WagonR is more rounded. Maruti
Suzuki India has christened the New WagonR as The Blue-Eyed-Boy as it
features smart looking blue tinge in the big headlamps. This time the facelift
is quite major as Maruti engineers has used all new chassis which is wider
that the last generation one and hence the new WagonR looks wide and more
proportionate than the old WagonR.
The grille of new WagonR looks very sleek with a chrome strip on top with
big Suzuki logo in centre. The front and rear bumpers are also new with a
big air dam in front bumpers which also features integrated round fog lamps.
The side of new WagonR is more or less same like the old model with side
strips on the doors. The top model of new WagonR features body coloured
bumpers, door handles and outside rear view mirrors. At the rear new
WagonR gets all new tail lamps which are slightly bigger in size and
resembles the tail lamps of 2010 Suzuki WagonR model recently launched in
Japan. New WagonR also features a horizontal chrome strip which gives it a
upmarket look. The third stop lamp is well integrated in the hatch and the
top model of new WagonR also comes with roof rails. All in all new
WagonR looks better in terms of design and styling than the 2009 model of
WagonR.
Shades Available in New Maruti WagonR
-
Superior
white, Midnight
black, Silky
silver, Firebrick
red
wheel has been borrowed from the Swift and the centre console is
rectangular in shape and the top variants are going to feature dash integrated
music system with factory fitted speakers.
The overall length of the car is now increased to 3,595 mm with a wheelbase
of 2,400 mm - the longest in its class. The width and height of the new
WagonR has also gone up 1,495 mm and 1,700 mm, respectively. The new
WagonR is thus roomier with a larger cabin space and increased leg-room
for all passengers. The steering wheel comes with a new design and can be
tilted, while the ergonomically designed gear shift knob snugly fits into the
palm to ensure driving comfort. Other features include electrical outside rear
view mirror and superior colling due to the new HVAC design. New
WagonR has:
- Best in class wheel base, 2400mm, +40 mm more than previous wagonR.
- Huge leg-space. Best in segment tandem distance, 100 mm more than
previous WagonR.
- Best in class front seat travel, 240mm, 33% more than previous WagonR.
- Best in segment front and rear headroom.
All this clubbed with the gigantic boot space makes the New WagonR a
perfect smart-family vehicle. While the rear parcel tray improves storage and
keeps your valuables hidden from prying eyes, a smart integrated tool box in
the boot leads to the overall charm. Storage space gets special attention in
the new WagonR. As a unique feature, a handy shopping tray is fitted under
front passenger seat. To safeguard the cell-phone camera unit, a soft insert
has been introduced to the floor console. These apart, there are useful
alcoves on the front console and door sides, a utility hook on the IP, and a
60:40 split rear seat add to user convenience. Two retractable cup/can
holders on the driver's and the co-driver's side, and a bottle holder in the
centre console add convenience and lead to user delight.
Top model Vxi ABS of New WagonR comes fully loaded with following
features:
HVAC - Heating, Ventilation and Air Conditioner
Power steering, Power Windows
Rear Defogger, Rear Washer/Wiper
Dash Integrated Music System
Roof rails, High mounted stop lamp
Electronic multi trip meter
Collapsible steering colum
Remote central door locking
ABS with EBD, Dual airbags
COMPANY PROFILE
HISTORY OF HYUNDAI
feverishly to correct items such as a tiny error in the size of the gap between
two pieces of sheet metal near the headlight. The problem was not visible to
the human eye and was narrower than 0.1 millimeter. Numerous managers
and employees worked on the problem for 25 days before it was solved.
The Hyundai Group spent most of its history operating as one of South
Korea's largest chaebols, or conglomerates. The group displayed spectacular
growth since its founding in 1947 and its rapid expansion--to a point where
its interests included car manufacturing, construction, shipbuilding,
electronics, and financial services--reflected the achievements attained
during South Korea's economic miracle. The South Korean economy took a
turn for the worse during the late 1990s, however, which prompted President
Kim Dae Jung to launch a series of reforms aimed at dismantled large, often
corrupt, chaebols. By 2001, much of the Hyundai Group had been
dismantled. Roh Moo Hyun, elected President in 2002, continues to reform
the South Korean business sector.
Hyundai's growth was linked inextricably to South Korea's reconstruction
programs following World War II and the Korean War as well as to the stateled capitalism that resulted in a polarization of the country's corporate
structure and the domination of the economy by a number of conglomerates.
World War II left the country devastated, and the small recovery Korea had
been able to make following this conflict was reversed during the Korean
War, which lasted from 1950 to 1953. The chaebols, which are similar to
Japan's zaibatsu, worked with the government in rebuilding the economy
and formed an integral part of Korea's economic strategy and its drive to
build up its industrial base.
One man, Chung Ju Yung, stood at the center of Hyundai's progress from
1950 until he died in 2001. Chung, considered a founding father of the
Korean chaebol structure, left school at an early age and developed what has
been described as an autocratic and unconventional management style. He
noted those areas of industry that the government had selected as crucial to
economic development and structured the group accordingly.
The 1980s were to prove equally eventful for Hyundai Motor Company.
After the oil shock of 1979, the government took steps to protect the
industry, which had by then made large investments in plants and equipment.
It kept a tight grip on the development of this sector and in 1981 divided the
market, restricting Hyundai to car and large commercial vehicle
manufacture. These regulations were revised in 1986 following the recovery
of the market, and Hyundai was able to resume manufacture of light
commercial vehicles.
By the middle of the decade, Hyundai had taken Canada by storm. Its Pony
subcompact vehicle became Canada's top-selling car less than two years
after entering the market. Hyundai's sales in Canada, where it was also
selling the Stellar, shot from none in December of 1983 to 57,500 units in
the first nine months of 1985, topping those of Honda and Nissan combined.
Total production in 1985 had risen to 450,000.
In 1985, the company announced plans to build a car assembly plant at
Bromont, near Montreal, and at the same time decided to enter the U.S.
market. The entry into the U.S. market, begun in 1986, proved an immediate
success. Its low-priced Excel model was well received, and of the 302,000
cars exported in that year, 168,000 were sold in the United States, where
The group as a whole had proved itself capable of taking diverse markets by
storm and was determined to maintain and expand its markets by stepping
up research-and-development spending. However, the country's drive
towards democracy brought new uncertainties. In the changing economic
and political environment, the group faced a labor force seeking higher
wages, a less competitive currency, and increasing competition in the allimportant overseas markets.
Faced with this changing political scene and a less favorable international
rate of exchange, Hyundai shifted gears in the early 1990s. In automaking,
its largest enterprise, it worked to regain lost ground in the United States,
where demand for its low-priced Excel and somewhat higher-priced Sonata
models slumped in the wake of widespread consumer complaints and a
depressed entry-level market. Hyundai's new Elantra sedan, selling for
$9,000, was to be its lead item in the U.S. market. The group's chairman at
that time, Chung Ju Yung's younger brother, Chung Se-yung, was expecting
a new day for the group, as Korea itself matured with new labor and political
freedoms.
As Korea's second-largest conglomerate, with 1990 revenues estimated at
$35 billion, Hyundai Group was clearly to play an important role in the new
Korea. Indeed, the Hyundai founder and chairman, Chung Ju Yung, chose
personally to play a new, political role in that development, founding a new
political party early in 1992 with a view to promoting open-market policies.
Chung's Unification National Party (UNP) promptly won 10 percent of
National Assembly seats; Chung himself then retired from his Hyundai
chairmanship to set his sights on the Korean presidency. The Hyundai
conglomerate, already forced by the government to pay billions in back
taxes, came under even more severe government pressures after Chung
formed his party. Regulators charged illegal political contributions by one
Hyundai company and accused others of tax evasion. In addition, Hyundai's
ability to finance its operations was threatened by other government actions.
In return, Hyundai, at this time headed by Chung Se Yung, threatened to
withhold huge investments planned for the coming year. In 1993, having
finished third in South Korea's presidential election, Chung Ju Yung
reportedly said that he would resume chairmanship of the Hyundai Group
and would reorganize the corporation into many specialized, independently
run companies. In 1995, his second-eldest son, Chung Mong Koo, was
named chairman of the group while Chung remained honorary chairman.
In auto and personal-computer sales, Hyundai companies moved
aggressively. In mid-1992, Hyundai's new Motor America president, Dal Ok
South Korea had bounced back from its economic crisis of 1997 and 1998 to
become a leading global force in the technology sector. By 2003, foreign
investors owned over a third of the shares of companies listed on Seoul's
stock exchange. During 2002, Roh Moo Hyun was elected president of
South Korea. Feeling the pressure from foreign investors, he maintained that
harsh reform would continue within South Korea's chaebols. A May 2003
Business Week article supported the efforts of the new president, who stated
that "slowly and steadily, good governance has been asserting itself in
Korea." Indeed, it appeared as though the powerful, family-run Korean
chaebols were a thing of the past. While this marked an end to the Hyundai
Group's history, it pointed to a fresh start for many companies bearing the
Hyundai name.
HYUNDAI MILESTONES
1967 Hyundai Motor company founded
1968 Licensing agreement signed with Ford
1974 Pony- Koreas first independently designed and manufactured
model
1976 First Pony exported to Ecuador
1985 Excel launched
New Horizon2002
Hyundai Motor India has achieved another significant milestone with the
shipment of its 400,000th Atos Prime to its overseas markets in New Delhi on
august 6, 2007.
Currently, Hyundai Motor India is exporting Santro, Getz and the Accent
model to around 67 countries across Europe, Africa, Latin America and
Middle East.
SANTRO
The Santro id Indias largest exported car under the name Atos.
Santro is produced exclusively in India and exported around the world
to over 65 countriesincluding advance markets like North America
and Europe.
Milestones
Variants
XK Non-AC
GL
GLS
ACCENT
Milestones
Both torque and power are functions of engine speed. At low speed,
torque increases as engine speed increases. As engine speed increases
further, torque reaches a maximum and then decreases. Torque decreases
because the engine is unable to inject a full charge of air at higher speeds.
But in case of Indicated power, it increases with speed.
Brake power
Hyundai
SANTOR
Pros:
1. International car made in India. Meets international safety and quality
standards and will be sold globally.
2. Fantastic interiors which is comparable to large and expensive cars.
3. Gearshift on dash which is a category first. It is smooth too. Tilt
adjustable steering.
4. Good quality and build. Best in segment. (Especially the doors give a
thud sound when shut unlike clanky noise by few other cars)
5. Supposed city mileage of around 13-15 Km/L. (On highway, close to
20 Km)
6. Its not a Santro upgrade, this is a fresh design, though reminiscent of
the Santro.
7. Delightful to ride in the city. Best in class.
8. Good stability on highway. Good road grip.
9. AC is good.
To know how much customers are satisfied with the services provided
to them by Hyundai santro and Maruti wagon RBareilly.
These objectives were achieved by following a well thought out plan and
defining the problem for each objectives separately.
Literature review
A sales promotion strategy is a process or model to allow a
company or organization to focus limited resources on the
best opportunities to increase sales and thereby achieve a
sustainable competitive advantage.
David promotion Strategic Management
RESEARCH METHODOLY
Research methodology is a way to systematically solve the research
objective. It may be understood as a science of studying how research is
done scientifically.
Thus when we talk of research methodology we not only talk of the research
method but also consider the logic behind the methods we use in the context
of a research study and explain why we are using a particular method or
techniques and so that research results are capable of being evaluated.
other
methods
are
clearly
described
such
as
and
has
minimal
application
in
terms
of
RECOMMENDATIONS
Reception is the first point where customer will get the first
impression about Hyundai showroom and there need to be some
improvements at reception as customers are not properly attended
over there.
Customers are not satisfied with the after sales services so there
should be some improvements in order to engage more customers.
BIBLIOGRAPHY