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1)Business presentation:

Definition: A presentation is a prepared talk given

by a speaker (the transmitter) to one or more
listeners (the receivers).
Types of presentation
Informative the easiest and most common type of
presentation; its main purpose is simply to share
Demonstrative its main purpose is to show people how
to do things. Demonstrations are the most direct and
efficient form of presentation;
Persuasive they are designed to change peoples
attitudes, beliefs and behavior. This is the most difficult to
Ritual speeches or presentations delivered to make an
announcement, to celebrate or entertain.
In preparing a presentation, there are four key concepts to
A speaker has to be credible (how well or how poorly
the speaker is perceived);
A message organized, well-prepared, point by point.
What do my listeners want to know?
An audience its important to know everything we can
about the audience (who are those people / age / gender /
An effective delivery
Other tips for effective presentations

Walking walk a little, change your position;

Facial expressions
Voice speak clearly / slowly; repeat a sentence if its
Visuals are one of the biggest traps in public speaking
today; the danger is that the audience will pay more
attention to visual aids than to the message itself; any
visual aid you use should be used simply to support the
message you are trying to transmit.
Summarizing the main points;
Recommending or suggesting something;
Inviting questions;
We have to try to make the conclusion the high point of the
speech. Present the concluding message in strong language
in words that gain attention and will be remembered.
Language for presentations
Good morning / afternoon / evening ladies and gentlemen/
colleagues. My name is and I am
I would like to say a few words to you about/ I would like
to talk to you about/ I would like to explain to you the
operation of.
I will take about 20 minute of your time.
I aim to talk to you for about minutes.
This will take about

Definition: The gathering together of a group of people for a

controlled discussion with a specific purpose.
Setting up a business meeting:
A. Reasons for meetings
B. Agenda
C. Members
D. Result
E. Mistakes in meetings

Reasons for meetings:

Why do people meet?
a) to move actions forward (task-focus):
people present information to others;
people collaborate review, evaluate, discuss, decide,
b) to meet for social reasons:
the need to belong;
the need to achieve;
the need to make an impact;
the desire to communicate, build and share a common reality.
The purpose
to inform;
to analyze;
to generate opinions;
to make decisions.

Summarizes the structure and contents of the meeting.

Act as a formal written summary of what was said and
agreed at the meeting.
The Chairperson / the facilitator
The secretary / minutes writer
The participants
The Chairperson / the Facilitator
good chairing skills: controlling, directing
conversation towards conclusions, bringing people
in, stopping people talking, keeping an eye on the
time, controlling decision-making, indicating followup tasks.
decides the item to be discussed;
defines the limits of discussion;
keeps to the point;
leads the meeting;
makes sure the agenda is followed;
deals with interruptions;
speeds things up;
slows things down;

stimulates discussion;
controls those who talk too much;
encourage participation from those who talk too little;
moves the discussion along;
summarizes the main decisions.
The Secretary / the minutes writer
obtains the material from previous meetings;
drafts the agenda;
agrees with the chairperson;
circulates notice of the meeting and agenda;
writes the minutes.
The participants / the guests
show consideration for others;
interaction: two-way process;
overcoming communication barriers;
think logically and analytically;
speak clearly and to the point;
proper timing;
listen attentively.
Opening the meeting
invite introductions from participants
explain purpose
present agenda

discuss ground rules anticipate problems in advance and

lay down a set of procedures to keep the meeting run
Body of the meeting
move to the first point of the agenda;
hand over to another person;
bring people into discussion;
stop people talking;
listen actively;
ask for clarification or repetition.
The negotiation process is an exchange of information and
opinions whose target is to obtain a mutually acceptable
The process - 2 interested parties
resolve disputes
agree upon courses of action
bargain for individual or collective advantage
attempt to craft outcomes which serve their mutual
Negotiations are based on communication;
Negotiations demand a special set of skills;
Negotiations involve complicated strategies and tactics.
The standards of fairness:
Equity standard
Equality standard

Need-based standard
Equality standard
Each person gets an equal share, regardless of his / her
If there are four people, the share will be 25% each.

Negotiation Factors
Outcome what we want to achieve;
Relationship we also negotiate our relationship with the
other party;
Time endless amounts of time you can continue
negotiating forever until everybody feels good about it.
- time constraints we may feel forced to choose how we
will negotiate and decide who will win what.
Transaction costs
Negotiation outcomes
Outcome who gets what and how that affects relationships
within the framework of winning and losing.
Planning for negotiation
Negotiation agenda

Time and duration of the sessions

Conflict situations
Arguments / Counter-arguments.



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