TRAINING REGULATIONS FOR

HOUSEKEEPING NC II
SECTION 1 HOUSEKEEPING NC II QUALIFICATION

The HOUSEKEEPING NC II Qualification consists of competencies that a

person must achieve to prepare guest rooms, clean public areas and equipment, provide
housekeeping services, provide valet services, handle intoxicated guest, and laundry linen
and guest clothes to a range of accommodation services.
This Qualification is packaged from the competency map of the Tourism Sector
(Hotel and Restaurant) as shown in Annex A
The Units of Competency comprising this Qualification include the following:
CODE NO.

BASIC COMPETENCIES

500311105
500311106
500311107
500311108
CODE

NO.

TRS311201
TRS311202
TRS311203
TRS311204
TRS311205
CODE

NO.

TRS5123111
TRS5123112
TRS5123113
TRS5123114
TRS5123115
TRS5123122

Participate in workplace communication

Work in team environment
Practice career professionalism
Practice occupational health and safety procedures
COMMON COMPETENCIES
Develop and update industry knowledge
Observe workplace hygiene procedures
Perform computer operations
Perform workplace and safety practices
Provide effective customer service
CORE COMPETENCIES
Provide housekeeping services to guests
Clean and prepare rooms for incoming guests
Provide valet/butler service
Laundry linen and guest clothes
Clean public areas, facilities and equipment
Deal with/Handle intoxicated guests

A person who has achieved this Qualification is competent to be:

Junior Cleaner
Assistant Cleaner
Assistant Public Area Cleaner
Cleaner
Public Area Cleaner
Attendant

 Room/Cabin

Attendant/Room Maid
Laundry Attendant
Housekeeping Attendant
Butler

Housekeeping Role and Cleaning Equipment

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1. Facilitator:Saumyajeet Dutta
2.What Guest Want? Good Service Price / Reasonable Rates Clean Appearance
Name / Reputation Convenient Location
3.What Guest Want?1. Clean Appearance2. Convenient Location3. Price / Reasonable
Rates4. Good Service5. Name / Reputation
4.Define Housekeeping? It may be defined as Provision of a clean,comfortable, safe
and aesthetically appealing environment
5.RESPONSIBILITIES of Housekeeping Establish a welcoming atmosphere and
ensure courteous, reliable service from all staff of the department. Ensure a high
standard of cleanliness and general upkeep in all areas for which the department is
responsible. Cater to the laundering requirements of hotel linen, staff uniforms and guest
clothing. Provide and maintain the floral decorations and maintain in the landscaped
areas of the hotel. Coordinate renovation and refurbishing of the property as and when,
in consultation with the management and with interior designers.
6.Organizational Chart of Large Hotel
7.Pleasant Personality Loyalty Physical Fitness Memory Personal HygienePunctuality
Eye for detail ATTRIBUTESCourtesy Cooperation Calm Adaptability Right Attitude
Honesty Tact & Diplomacy
8.GUEST SUPPLIES to be provided in Guest Bedroom Waste Paper Basket Room
Service menu Breakfast Door Knob Laundry rate Slips Tumblers In houseTelephone Ash trays Directory Guest Comment card Bible, Gita or Quran
Laundry Bags DND Card Matches Quick Aid Pens Hangers Scribbling Pads
Valet Bags
9.GUEST SUPPLIES to be provided in Guest Bathroom Shoe Kit Disposal Bags
Soap Towels Shower Cap Face Towels Ash tray Hand Towels Matches
Bath Mats Bathroom Glasses Shampoo Toilet Rolls Face Tissue
10.The housekeeper should endeavor to provide those whichmake cleaning easier for
her staff, save time & obtain asatisfactory result. Only 10- 15 % of the cost of
cleaningequipment and agents but they play a major role in thecleaning process.
11.Advantages of Cleaning EquipmentsEase of maintenance, easy renewed parts, easy
replacements.It reduces fatigue, increases productivityDoes a better job more
efficientlyReduces much movement because of extension pipes etc.It is a status
symbol and therefore Morals builder
12.Selection of Cleaning EquipmentsWhen determining specifications, consider, size,
appearance, weight, noise, attachment, maneuverability, electrical characteristics, safety
features.When determining size consider:total area for cleaningcongestion of the

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areaWeight and portability especially when it has to be transportedFor uneven floors

use larger machines
13.Brushes Carpet Brush Upholstery Brush Shoe Brush etc.Mops Do all Mop
Kentucky Mops Disposable Mops
14.Box SweeperCloths Duster Swabs Dust Sheet Durggets
15.Container Spray Bottles Dustpan Dustbin Hand CaddiesTrolleys Janitors Trolley
Mop wringer Trolley
16.Chambermaids Trolley
17.Vaccum CleanerScrubbing and Polishing Machines
18.Wet Extraction Systems Scrubber- drier sweeper
19.High Pressure washers Scarifying Machines