Raja Pratap Pedapudi

Home No: 02 8065 0624

Mobile NO:0404645589
Email Id:rajapratappedapudi@gmail.com

Objective:
To achieve a responsible position with in a reputable establishment where my experience
and skills will be utilized. I have good experience in supervision and managing a team.
Career Achievements:

More than five years experience in exceptional customer service, well-built

motivational and leadership skills, demonstrated ability to quickly build
relationships and have proven time management ability.
Have excellent communication skills, presentation standards, achievement of
safety measures and all objectives on HSE plan and as well as ability to leading
and managing a team of people.

Known for positive mental attitude, professionalism, establish trust, commitment

to excellence and proven ability to interact and communicate effectively with
customers, senior management, contractors and stock representatives.

Got 100% in Mystery Shopper Results every time

Gained more customers by up-selling the car wash deals, periodic and permanent
promotions in Hornsby, Narrabeen and lane cove north NSW.

Achieved forecourt champion award with Store Manager in national level

competition from Chatswood, NSW.

Employment History:
March 2010-Present: Customer Service Representative
Coles Express, Hornsby, NSW
Responsibilities

Console and Customer Service Etiquette.

Keeping general area, pumps, air & water and car wash neat and tidy in the
forecourt.

Following Merchandise basics and promotions with snacks & confectionary, ridges
& chillers ,newsagency areas and etc.,

Processing returns & voids, Fly Buys cards, drive off payments/losses and Ghost
sales.

Entering dips in SIU, processing Gas Exchange bottles, trailer hire payments and
Phone cards & OTC machine.

Starting and closing shift; processing pay-ins, cash drops, adjusting the Till, fuel
price changes and fuel delivery

House keeping by following the store cleaning roster.

Aug 2009-Feb 2010: Customer Service Representative

Coles Express, Thornleigh, NSW

Responsibilities

Keep forecourt, shop and console neat and tidy.

Customer service, cash handling and Ordering & organising the stock.
Maintain store and stock in impeccable condition

Improve shop sales by serving customers and convert to sales.

Assist Team Members with gondola ends, general displays and counter box
promotions for special promotions.

Oct 2008-July 2009: Customer Service Representative

Coles Express, Forster, NSW

Responsibilities

Responsible for customer service and retail standards.

Cash handling and stock handling

House keeping

Sound understanding of retail selling principles.

Excellent customer service by meeting customer needs every time through role
modelling to the team at all times and managing customer enquiries.

May 2008-Sept 2008: Assistant manager

Coles Express, Chatswood, NSW

Responsibilities

Establish sales goals, Stock management and processing WTK.

Doing Security test, Cash management and preparing mail bags every week.

Liaise with suppliers to confirm and verify shipments

Working with the Site Manager and Team Members to ensure excellent
execution every time of HR policies and procedures including Equal Employment
Opportunity, Code of Conduct and core values.

Support the Site Manager by monitoring and maintaining specified business

controls that may include day books, cash, credit, processing of shift media,
processing of fuels discount dockets and asset management.

Effective communication to all site Team Members using Site diaries,

Communications folder and notice board.

Dec 2007-April 2008: Assistant manager

Coles Express, Lane cove North, NSW

Responsibilities

Customer service and retail standards.

Processing WTK, Team Member Performance and PMTDR Scorecard Navigator.
Checking Register/Credit Card/Banking Variances.
Maintaining Merchandise Spoilage at or below target, 100% completion of stock
takes to agreed schedule, stock take Losses at or below target and reduction Out
of Stocks.
Reduction in Drive Offs by monitoring and maintaining adherence to all security
policies and procedures.
Support and assist Store Manager in decision making by recognising issues,
problems or opportunities beyond key accountabilities criteria.

Aug 2007-Nov 2007: Assistant manager

Coles Express, Narrabeen, NSW
Responsibilities

Customer service, cash handling and ordering change from armguard and lead
Team.

Security testing, armguard, stock management and processing HR process every

week.

Train all Team Members in relevant Safe Work Practices and HSE training
programs.

Contribute ideas to improve existing practices and procedures and supports the
implementation of new business initiatives.

Set a goal to Increase customer count, shop sales and express extras by up-selling
periodic and permanent deals.

June 2005-July 2007: Customer Service Representative

Coles Express, Narrabeen, NSW
Responsibilities

Customer service, cash handling and Ordering & organising the stock.
Maintain store and stock in impeccable condition
Improve shop sales by serving customers and convert to sales.
Assist Team Members with gondola ends, general displays and counter box
promotions for special promotions.
Keep forcourt, shop and console neat and tidy.

Education and Certification:

University of Southern Queensland, NSW
MBA Program, 2003-2005
Jawaharlal Nehru Technological University, Hyderabad, India

Bachelor of Technology in Computer Science and Engineering,1999-2003

References:

Rajesh Boppanna
Store Manager
Hornsby, NSW
Ph: 02 94766609

Peter Hanna
Store Manager
Greenacre, NSW
Ph: 02 97421355

Lee Harris
Store Manager
Forster, NSW
Ph: 65559506

danielle
Store Manager
Thornleigh, NSW
Ph: 94842100

Jatin Chopra
Store Manager
Carlingford West
286-288,pennanthills Rd,
Ph: 98711377