Note: Only change values in the yellow cells

Resource
Flow rate
Activity time
Minutes of Work (Demand)
Time per day
Current Staff
Minutes of Work (Capacity)
Implied Utilization
Required Staff

Units
Interview
[apps/day] 62.0163690476
[min/app]
23
[min/day]
1426.3764881
[min/day]
312
[people]
7
[min/day]
2184
[%]
0.6531027876
[people]
4.5717195131

Early Rejects
UW rejects
Total rejects
Withdrawn at UW
Withdrawn at closing

0
0.52
0.52
0.3
0.2

Business data
Profit contribution per funded loan
Fix cost per employee and month

250 US$
4000 US$

UW
QA
Closing
Booked
62.0163690476
20.8375
20.8375
16.67
40
25
70
0
2480.6547619
520.9375
1458.625
0
312
312
312
312
8
2
6
0
2496
624
1872 NA
0.9938520681 0.8348357372 0.7791800214 NA
7.9508165446 1.6696714744 4.6750801282
0

Comments
This is the current flow rate of funded loans per day (25 associates and 14 funded loans pe
This is the current activity time based on the data in the case (rough average between top
This is the amount of work THAT NEEDS TO GET DONE at one process step expressed in
This is the typical time the average employee works per day
Current staffing level as reported in the case
This is the amount of work THAT CAN BE DONE BASED ON THE AVAILABLE CAPACITY
The ratio between what needs to be done and what can be done
The number of workers (not rounded) that are required

Percentage of apps that are rejected directly by the interviewer

Percentage of apps that are rejected by UW
This is the total amount of reject; NOTE: if some of the interviewers reject apps, the rejects
Percentage of apps that are withdrawn while the apps is not yet underwritten
Percentage of apps that are withdrawn while waiting for closing

es and 14 funded loans per associate in a month, see first page second paragraph); note that their n
ugh average between top quartile and bottom quartile); shorten activity times if you see waste
process step expressed in minutes of work (across all workers) per day

E AVAILABLE CAPACITY

ers reject apps, the rejects from the UW needs to go down; This number should always be 52%
underwritten

ragraph); note that their new target is more aggressive

es if you see waste

hould always be 52%

Resources
Act. Times
Staffing
Losses
Target flow
Capacity
Min per day
Capacity
Impl util

Interviewing
23
7
0.1
93.124733929
0.3043478261
400
121.73913043
0.7649531716

Underwriting

Approved
QA
Closing
30
24
70 [min/loan]
8
2
6 [people]
0.42
0.2
0
0.1
83.8122605364 48.61111111 38.88889 38.8888888889
35
0.2666666667
0.083333 0.0857142857 [loan/min]
400
400
400
106.666666667
33.33333 34.2857142857 [loan/work day]
0.7857399425
1.166667 1.1342592593 [%]