Challenges of e-governance

1. Trust nks Level dk Trust gksuk pkfg,A

(i)
User must be confident, comfortable & trusting of the tools or
technologies.
(ii)
Trust of Govt.
Eg. Data pksjh gksuk] Financial fraud gksuk] bR;kfnA
Conclusion Trust & Financial Security ds pyrs e-governance dk adoption
public ds chp esa tYnh ugha gks jgk gSA
2. Resistance to change eg.- igys ds yksx ;k orZeku esa Hkh ifjorZu gksus esa le; yxkrs gS
tSls Clerk yksx pen-paper NksMus esa dkQh le; fy, (Computer test dk fojks/k Hkh djrs
gaS eryc Hesitation gksrk gS Paper based system ls web-based system esa move
djus esaA
Conclusion & ;s Innovation of diffusion theory ls T;knk vPNk ls le>k tk ldrk gSA
tSls vki cage culture yk, rks 'kq:vkr esa lHkh fdlku ugha adopt djuk pkgrs Fks vkSj tks
fd, oks vkt successful gaS rks mUgsa ge Early adoptors dgrs gaS vkSj tks ckn es cage
technology viuk;s mudks legards dgasxAs bl izdkj e-governace system esa Hkh
challenge gSA
3. Digital Divide - ;s lk/kkj.kr% ,d ,slk ydhj gS tks ,sls O;fDr] lekt] O;olk;h tks egovernace ;k Information Technology dks use djrs gaS] vkSj tks ugha use djrs gSa muds
chp ds varj dks Digital Divide dgasxsA
blds dkj.k gSa & i. Social ii. Economic iii. Language iv. Infrastructural
Conclusion vxj ge bu pkjksa points ij Focus djsa] lq/kkj djsa tSls poverty, language
barrier dks [kRe dj nsa vkSj public esa awareness create djsa rks Digital divide nwj gks
ldrk gSA
4. Cost Most important factor gS Hkkjr tSls Developing Country ds fy, tgk most of
the people poverty line ds uhps gSa vkSj blds fy, ge tSls selected officers & elected
politicians ftEesokj gaS ftlds pyrs e-governance implement ugha gks ik jgk gS D;kasfd
bldk return rqjar ugha feyrk gSA
5. Privacy & Security Security standards & protocols esa deh gksus ds pyrs Hkh bldk
implementation then adoption among people ugha gks ik jgk gSA
eg. Income, Medical history etc dk data base (project) cukus esa blh ds pyrs
problem vk jgh gSA
Generally citizen e-governance service rHkh use djrs gSa tc mudks Security ,oa
privacy dk Guarantee feys tSls net banking bruk T;knk easy gksus ds ckn Hkh most of
the people cSd esa ykbZu esa yxrs gaS D;ksafd mudks fookl ugha gksrk gSA

--2- eq[;r% ;s ikp pSysat gh gSa ij dqN esa blds vykok Hkh gSA

6. Rapid Technology Changes - ,d Technology T;knk le; rd ugha jg ikrk gS geskk

mldk advance version market competition ds pyrs vk tkrk gSA
7. Citizen Expectations & Seamless Service : Most of the e-governance esa gjsd
service ds fy, vyx&vyx technology, application dk iz;ksx djuk iM+rk gS vkSj mij
ls ifCyd dh t:jrkas ds fglkc ls ugha gksrk gSA tSls & fctyh fcy vyx flLVe gS] VsyhQksu
fcy vyx flLVe gSA
Conclusion vxj ge public dh t:jr ds fglkc ls priority ds vuqlkj ,d gh IysVQkeZ
ij service nas rks dkQh lgqfy;r gksxhA
tSls & lq/kk ;k vewy counter/ kiosk blfy, popular gS fd ogk lHkh Milk product pkgs
nw/k gks] ngh] iuhj] jlxqYyk bR;kfn lHkh leku fey tkrs gSaA
8. External barriers to e-governance : Actually e-governance system esa cgqr lkjh
agency yxh jgrh gS] ftlesa gjsd agency dk flQZ vius Data ,oa information feed djus
esa yxk jgrk gS ftlls iwjs Govt. dk Scheme broader way esa public rd gj scheme
ugha igqp ikrh gSA
Conclusion & corrective measure : lcls igys e-governance dks gesa ,d Technical
issue le>uk can djuk gksxk] blds txg ij geyksxksa dks bls Service Delivery System
le>uk gksxk means we have to make it mandate for agencies that how best one
agencies should provide better service with collaboration with other agency.
blds fy, ;fn Govt. agencies dks common platform dk technological frame work
provide djsa rks ;s leL;k nwj gks ldrh gSA
9. Legislative & Regulatory barriers vc gkykfd ;s bruk cM+k pSysat ugha gS D;ksafd
Digital law cu pqds gSa] ijUrq bls foLrkj nsus fd vko;drk gS vkSj yksxksa esa tkx:drk ykus
dh t:jr gSA
10. Budgetary Barriers : - e-governance ds fy, separate budget gksuk pkfg, oks Hkh
traditional budget ds tSlk ,d o"kZ ds fy, ugh but for multi year investment type.
Solution :
1. Create literacy and commitment to e-governance at high level: training prog.
For policy market, politicians & its task force members.
2. Conduct usability surveys for assessments of existing e-governance project.
3. Starting with implementation of pilot projects and replicating the successful
ones.

--3--

4. Follow the best practices in e-governance.

5. Build Nation resource data base of e-governance projects.
6. How clearly defined inter operability policy.
The e-governance architecture needs to ensure that the components are
scalable and adaptable to the future requirements. It has also ensure that the
local architecture fits into state level and the same into national level & global
level architecture.
7. Manage & update content on government website efficiently and regularly.
Conclusion
With the rapid explosion of internet technology in the world in the last few
years there is need to think where we will be and we want to be in the future. With
the time grows new technology will come and develop at a rapid pace. The countries
that are faster in adopting the technology have started reaping the benefits already.
At the same time the government managers should quickly learn to use technologyfueled management tools for administrative efficiency and use them for a more value
added service to the citizen. Despite the success of the project and bright future, the
e-governance initative face several hindrances like delay in project implementation ,
spiraling cost, financial feasibility and financial sustainability along with technical
bottlenecks and Integration with Govt. Departments and states. Lack of education
and trust add it to further difficulty.