Professional Documents
Culture Documents
Joy Report On Sbi
Joy Report On Sbi
CONTENTS
Company Profile
Chapter 1.....................................................................................................2-15
Overview..2-3
History..3-11
Competitors..............11-12
Strength/Opportunity & weakness/Threats......12-13
Different Products.......14-15
Chapter 2.....................................................................................................16-48
Introduction to Advance Product....16
SBI Advance Product......17-47
Research objectives......48
Chapter 3.....................................................................................................49-50
Research Methodology49
Sampling Technique.49
Data Collection, analysis & interpretation...50
Chapter 4.....................................................................................................51-59
Analysis of data
Chapter 5.....................................................................................................60-63
Findings60-61
Suggestion & Recommendation.......61-62
Conclusion62-63
Annexure (Questionnaire)64 -67
Bibliography..67
CHAPTER- 1
COMPANY PROFILE
with Reserve Bank of India taking a 60% stake, and renamed it the State Bank of
India. In 2008, the government took over the stake held by the Reserve Bank of India.
History of SBI:The roots of the State Bank of India lie in the first decade of the 19th century,
when the Bank of Calcutta, later renamed the Bank of Bengal, was established on 2
June 1806. The Bank of Bengal was one of three Presidency banks, the other two
being the Bank of Bombay (incorporated on 15 April 1840) and the Bank of Madras
(incorporated on 1 July 1843). All three Presidency banks were incorporated as joint
and were the result of royal charters. These three banks received the exclusive right to
issue paper currency till 1861 when, with the Paper Currency Act, the right was taken
over by the Government of India. The Presidency banks amalgamated on 27 January
1921, and the re-organized banking entity took as its name Imperial Bank of India. The
Imperial Bank of India remained a joint stock company but without Government
participation.
Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of
India, which is India's central bank, acquired a controlling interest in the Imperial
Bank of India. On 1 July 1955, the Imperial Bank of India became the State Bank of
India. In 2008, the government of India acquired the Reserve Bank of India's stake in
SBI so as to remove any conflict of interest because the RBI is the country's banking
regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks) Act, which
made eight state banks associates of SBI. A process of consolidation began on 13
September 2008, when the State Bank of Saurashtra merged with SBI.
SBI has acquired local banks in rescues. The first was the Bank of Behar (est. 1911),
which SBI acquired in 1969, together with its 28 branches. The next year SBI acquired
National Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975,
SBI acquired Krishnaram Baldeo Bank, which had been established in 1916 in
Gwalior State, under the patronage of Maharaja Madho Rao Scindia. The bank had
been the Dukan Pichadi, a small moneylender, owned by the Maharaja. The new
bank's first manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank of
Cochin in Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the
State Bank of Travancore, already had an extensive network in Kerala.
The State Bank of India and all its associate banks are identified by the same blue
keyhole logo. The State Bank of India word mark usually has one standard typeface,
but also utilises other typefaces.
On October 7, 2013, Arundhati Bhattacharya became the first woman to be appointed
Chairperson of the bank.
BUSINESS OF SBI
The business of the banks was initially confined to discounting of bills of exchange
or other negotiable private securities, keeping cash accounts and receiving deposits and
issuing and circulating cash notes. Loans were restricted to Rs. 1Lakh and the period of
accommodation confined to three months only. The security for such loans was public
securities, commonly called Company's Paper, bullion, treasure, plate, jewels, or goods
'not of a perishable nature' and no interest could be charged beyond a rate of twelve per
cent. Loans against goods like opium, indigo, salt woolens, cotton, cotton piece goods,
mule twist and silk goods were also granted but such finance by way of cash credits
gained momentum only from the third decade of the nineteenth century. All
commodities, including tea, sugar and jute, which began to be financed later, were either
pledged or hypothecated to the bank. Demand promissory notes were signed by the
borrower in favour of the guarantor, which was in turn endorsed to the bank. Lending
against shares of the banks or on the mortgage of houses, land or other real property
was, however, forbidden.
Indians were the principal borrowers against deposit of Company's paper, while the
business of discounts on private as well as salary bills was almost the exclusive monopoly
of individuals Europeans and their partnership firms. But the main function of the three
banks, as far as the government was concerned, was to help the latter raise loans from
time to time and also provide a degree of stability to the prices of government securities.
Operations:SBI provides a range of banking products through its network of branches in India and
overseas, including products aimed at non-resident Indians (NRIs). SBI has 14
regional hubs and 57 Zonal Offices that are located at important cities throughout
India.
Domestic presence:SBI had 14,816 branches in India, as on 31 March 2013, of which 9,851 (66%) were in
Rural and Semi-urban areas. In the financial year 2012-13, its revenue was INR
200,560 Crores (US$ 36.9 billion), out of which domestic operations contributed to
95.35% of revenue. Similarly, domestic operations contributed to 88.37% of total
profits for the same financial year.
International presence:As of 28 June 2013, the bank had 180 overseas offices spread over 34 countries. It has
branches of the parent in Moscow, Colombo, Dhaka, Frankfurt, Hong Kong, Tehran,
Johannesburg, London, Los Angeles, Male in the Maldives, Muscat, Dubai, New York,
Osaka, Sydney, and Tokyo. It has offshore banking units in the Bahamas, Bahrain, and
Singapore, and representative offices in Bhutan and Cape Town. It also has an ADB in
Boston, USA.
The Canadian subsidiary, State Bank of India (Canada) also dates to 1982. It has seven
branches, four in the Toronto area and three in the Vancouver area.
SBI operates several foreign subsidiaries or affiliates. In 1990, it established an
offshore bank: State Bank of India (Mauritius). SBI (Mauritius) has 15 branches in
major cities/towns of the country including Rodrigues.
In 1982, the bank established a subsidiary, State Bank of India (California), which now
has ten branches nine branches in the state of California and one in Washington,
D.C. The 10th branch was opened in Fremont, California on 28 March 2011. The other
eight branches in California are located in Los Angeles, Artesia, San Jose, Canoga
Park, Fresno, San Diego, Tustin and Bakersfield.
The Israeli branch of the State Bank of India located in Ramat Gan
In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the IndoNigerian Merchant Bank and received permission in 2002 to commence retail banking.
It now has five branches in Nigeria.
In Nepal, SBI owns 55% of Nepal SBI Bank, which has branches throughout the
country. In Moscow, SBI owns 60% of Commercial Bank of India, with Canara Bank
owning the rest. In Indonesia, it owns 76% of PT Bank Indo Monex.
The State Bank of India already has a branch in Shanghai and plans to open one in
Tianjin. In Kenya, State Bank of India owns 76% of Giro Commercial Bank, which it
acquired for US$8 million in October 2005.
Associate banks:SBI has five associate banks; all use the State Bank of India logo, which is a blue circle,
and all use the "State Bank of" name, followed by the regional headquarters' name:
The first step towards unification occurred on 13 August 2008 when State Bank of
Saurashtra merged with SBI, reducing the number of associate state banks from seven
to six. Then on 19 June 2009 the SBI board approved the absorption of State Bank of
Indore. SBI holds 98.3% in State Bank of Indore. (Individuals who held the shares prior
to its takeover by the government hold the balance of 1.77%.)
The acquisition of State Bank of Indore added 470 branches to SBI's existing network
of branches. Also, following the acquisition, SBI's total assets will inch very close to the
10 trillion mark (10 billion long scale). The total assets of SBI and the State Bank of
Indore stood at 9,981,190 million as of March 2009. The process of merging of State
Bank of Indore was completed by April 2010, and the SBI Indore branches started
functioning as SBI branches on 26 August 2010.
Non-banking subsidiaries
Apart from its five associate banks, SBI also has the following non-banking
subsidiaries:
SBI Capital Markets Ltd
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The logo of the State Bank of India is a blue circle with a small cut in the bottom
that depicts perfection and the small man the common man - being the center of the
bank's business. The logo came from National Institute of Design(NID),
Ahmedabad and it was inspired by Kankaria Lake, Ahmedabad.
Slogans: "PURE BANKING, NOTHING ELSE", "WITH YOU - ALL THE WAY",
"A BANK OF THE COMMON MAN", "THE BANKER TO EVERY INDIAN",
"THE NATION BANKS ON US"
Employee
SBI is one of the largest employers in the country having 228,296 employees as on
31 March 2013, out of which there were 46,833 female employees (21%)
and 2,402 disabled employees (1%). On the same date, SBI had 43,550 Schedule
Caste (19%) and 16,764 Schedule Tribe (7%) employee. The percentage of Officers,
Assistants and Sub-staff was 35%, 48% and 17% respectively on the same date.
Hiring drive: The bank hired 20,682 Assistants in FY 2012-13, from over 3 million
applicants, for expansion of the branch network and to mitigate staff shortage,
particularly at rural and semi-urban branches. In the same year, it recruited 847
probationary officers from around 1.7 million candidates who applied for an officer
position.
Staff productivity: As per its Annual Report for FY 2012-13, each employee
contributed to revenues of INR 94.4 million and net profit of INR 0.65 million.
11
SBI was ranked 298th in the Fortune Global 500 rankings of the world's biggest
corporations for the year 2012.
SBI won "Best Public Sector Bank" award in the D&B India's study on 'India's
Top Banks 2013'.
State Bank of India won three IDRBT Banking Technology Excellence Awards
2013 for Electronic Payment Systems, Best use of technology for Financial
Inclusion, and Customer Management & Business Intelligence in the large
bank category.
SBI won National Award for its performance in the implementation of Prime
Ministers Employment Generation Programme (PMEGP) scheme for the year
2012.
Best Online Banking Award, Best Customer Initiative Award & Best Risk
Management Award (Runner Up) by IBA Banking Technology Awards 2010
SKOCH Award 2010 for Virtual corporation Category for its e-payment solution
SBI was the only bank featured in the "top 10 brands of India" list in an annual
survey conducted by Brand Finance and The Economic Times in 2010.
The Bank of the year 2009, India (won the second year in a row) by The Banker
Magazine.
Best Bank Large and Most Socially Responsible Bank by the Business Bank
Awards 2009
Best Bank 2009 by Business India
The Most Trusted Brand 2009 by The Economic Times.
SBI was named the 29th most reputed company in the world according to Forbes
2009 rankings
Most Preferred Bank & Most preferred Home loan provider by CNBC
Visionaries of Financial Inclusion By FINO
Technology Bank of the Year by IBA Banking Technology Awards
SBI was 11th most trusted brand in India as per the Brand Trust Report 2010.
COMPETITORS
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Allahabad Bank
Punjab National Bank
Dena Bank
Vijaya Bank
Citibank
Standard Chartered
HSBC Bank
13
American Express
The growth for SBI in the coming years is likely to be fuelled by the following factors:
Continued effort to increase low cost deposit would ensure improvement in NIMs and
hence earnings.
Growing retail & SMEs thrust would lead to higher business growth.
Strong economic growth would generate higher demand for funds pursuant to higher
corporate demand for credit on account of capacity expansion.
Weakness/ Threats:
The risks that could ensue to SBI in time to come are as under:
SBI is currently operating at a lowest CAR. Insufficient capital may restrict the growth
prospects of the bank going forward.
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Stiff competition, especially in the retail segment, could impact retail growth of SBI
and hence slowdown in earnings growth.
Contribution of retail credit to total bank credit stood at 26%. Significant thrust on
growing retail book poses higher credit risk to the bank.
Slow down in domestic economy would pose a concern over credit off-take thereby
impacting earnings growth.
DEPOSIT
LOANS
CARDS
DIFFERENT
CREDIT
CARDS
Savings
Account
Home
Loans
Consumer
Cards
SBI
International
all cards
Life
Plus
Senior Citizens
Savings
Account
Loan
Against
Property
Credit Card
SBI
cards
Gold
Fixed
Deposits
Personal
Loans
Travel Card
SBI Gold
Master
cards
Security
Deposits
Car Loan
Debit Cards
Your City
Your Cards
Recurring
Deposits
Loans
against
Securities
Commercial
I Cards
Tax-Saver
Fixed
Deposit
Two
Wheeler
Corporate
Cards
Partnership
Cards
Salary
Account
Preapprove
d Loans
Prepaid
Card
Advantage
Woman
Savings
Account
Retail
Asset
Purchase
Card
SBI
Employee
Cards
Rural
Savings
Account
Farmer
Finance
Distribution
Cards
People's
Savings
Business
Business
SBI
Account
Instalmen
Card
Advantage
15
16
PASSBOOK:-
17
Now a day not all the people have the capacity to fulfil their requirement by
their own earning, thats why they need help from others. For this so many
government & private sector bank provide them money to fulfil their requirement,
thats call the Advance Product (loan product) of the bank. All the banks have so many
different types of advance product as per the requirement of the people or customers.
In Bhubaneswar also there are so many banks those provide loan to the people for
different causes.
Home Loan
Educational Loan
Car Loan
Personal Loan
Property Loan
Loan Against Shares\Debentures
Etc.
Now a day a large no. of people are taking loan form different banks. It helps
people to full fill their need and it really easy to repayment the loan amount with a
longer repayment period.
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Purpose
Purchase/ Construction of House/ Flat
Purchase of a plot of land for construction of House
Extension/ repair/ renovation/ alteration of an existing House/ Flat
Purchase of Furnishings and Consumer Durables as a part of the project cost.
Takeover of an existing loan from other Banks/ Housing Finance Companies.
Eligibility:
Minimum age 18 years as on the date of sanction
Maximum age limit for a Home Loan borrower is fixed at 70 years, i.e. the age by
which the loan should be fully repaid.
Availability of sufficient, regular and continuous source of income for servicing the
loan repayment.
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B. Present EMI
D. Prepayment Penalty
Not chargeable
E. Margin
30 Years
20
CAR LOAN:
Purpose
Eligibility
21
B. Present EMI
C. Processing Fee
D. Prepayment Penalty
Not chargeable
E. Other charges
No such charges
F. Margin
7 Years
NIL
Documents required
you would need to submit the following documents along with the completed
application form if you are an existing SBI account holder:
1. Statement of Bank account of the borrower for last 12 months.
2. 2 passport size photographs of borrower(s).
3. Signature identification from bankers of borrower(s).
4. A copy of passport /voters ID card/PAN card.
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5. Proof of residence.
6. Latest salary-slip showing all deductions
7. I.T. Returns/Form 16: 2 years for salaried employees and 3 years for
professional/self-employed/businessmen duly accepted by the ITO wherever
applicable to be submitted.
8. Proof of official address for non-salaried individuals.
If you are not an account holder with SBI you would also need to furnish documents
that establish your identity and give proof of residence.
Prepayment Penalty:
Prepayment fee of 2% of the amount of the loan prepaid will be levied subject to
certain conditions
FLOATING RATES:
A. for Term Loans
1. New Vehicles (Term Loan) Floating
Repayment Period
Above 3 yrs. up to 5 yrs. (for all loans) 0.50% below SBAR i.e. 11.75% p.a.
Above 5 yrs. up to 7 yrs. (for all loans) 0.25% below SBAR i.e. 12.00% p.a
2.Used Vehicles: Floating
Repayment Period
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Upto 3 years
Repayment Period
EDUCATION LOAN:
A term loan granted to Indian Nationals for pursuing higher education in India or
abroad where admission has been secured.
Eligible Courses
A. Studies in India:
24
B. Studies abroad:
Job oriented professional/ technical Graduation Degree courses/ Post
Graduation Degree and Diploma courses like MCA, MBA, MS, etc. offered by
reputed universities
Examination/Library/Laboratory fees
Purchase of Books/Equipment/Instruments/Uniforms, Purchase of computersessential for completion of the course (maximum 20% of the total tuition fees payable
for completion of the course)
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Any other expenses required to complete the course like study tours, project work etc.
Amount of Loan
Interest Rates
Base Rate 10.00 % w.e.f. 07.11.2013
EDUCATION LOANS
SBI Student Loan Scheme
Loan Amount
Rate of Interest*
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* (1% concession for full tenure of the loan, if interest is serviced promptly as and
when applied during the moratorium period, including course duration# )
SBI Scholar Loan Scheme
ROI
present
Further concessions:
borrowers
List B
27
Processing Fees
Deposit of Rs. 5000/- for education loan for studies abroad which will be
adjusted in the margin money
Repayment Tenure
Repayment will commence one year after completion of course or 6 months after
securing a job, whichever is earlier.
Repayment Period
Upto 10 years
Upto 10 years
Upto 12 years
28
Security
Particular
Security
Margin
For loans up to Rs.4.0 lacs : No Margin
For loans above Rs.4.0 lacs:
29
o Studies in India: 5%
o Studies Abroad: 15%
Documentation Required
Completed Education Loan Application Form.
Mark sheets of last qualifying examination
Proof of admission scholarship, studentship etc.
Schedule of expenses for the specified course
2 passport size photographs
PAN Card of the student and the Parent/ Guardian
Borrower's Bank account statement for the last six months
Income tax Returns/ IT assessment order, of last 2 yrs. (If IT Payee)
30
The Scheme
Purpose
The loan will be granted for any legitimate purpose whatsoever (e.g. expenses for
domestic or foreign travel, medical treatment of self or a family member, meeting any
financial liability, such as marriage of son/daughter, defraying educational expenses of
wards, meeting margins for purchase of assets etc.)
Eligibility
You are eligible if you are a Salaried individual of good quality corporate, self
employed engineer, doctor, architect, chartered accountant, MBA with minimum 2
years standing.
Salient Features
Loan Amount
Your personal loan limit would be determined by your income and repayment
capacity.
Minimum : Rs.24,000/- in metro and urban centres Rs.10,000/- in rural/semi-urban
centres
Maximum : 12 times Net Monthly Income for salaried individuals and pensioners
subject to a ceiling of Rs.10 lacs in all centres
31
Documents Required
Important documents to be furnished while opening a Personal Loan Account:
Margin
We do not insist on any margin amount.
Interest Rates:
PERSONAL LOAN
Clean Public Loan
Type of Facility
Rate of Interest
Clean Overdraft
32
Xpress Credit
Type
Facility
Rate of Interest
Term Loan
Check-off
from
Employer
Repayment
33
The loan is repayable in 48 EMI. You are allowed to pay more than the EMI if you
wish to, without attracting any prepayment penalty.
Security
NIL
Processing Fee
Processing charges are 2-3% of the loan amount. This is amongst the lowest fees in the
industry. Processing fees have to be paid upfront. There are no hidden costs or other
administrative charges.
PROPERTY LOAN:
A dream comes true. An ALL PURPOSE LOAN for anything that life throws up at
you!! Do you need funds for a Marriage ceremony, want to take your family to a welldeserved holiday or for a sudden medical emergency? you have some property, but
would rather not sell it? Then why not avail of this ALL PURPOSE LOAN from SBI?
SBI now makes it very much possible for you to only keep your property but also have
liquid funds.
34
Avail of an All-Purpose loan against mortgage of any of your property. We offer you
these loans at all our Personal Banking Branches and those branches having Personal
Banking Divisions amongst others.
Purpose
This is an all purpose loan, i.e., the loan can be obtained for any purpose whatsoever.
If amount of loan is Rs.25.00 lacs and above then purpose of loan will have to be
specified along with an undertaking that loan will not be used for any speculative
purpose whatever including speculation on real estate and equity shares.
Eligibility
You are eligible if you are:
A. An individual who is;
a. An Employee or
b. A Professional, self-employed or an income tax assesse or
c. Engaged in agricultural and allied activities.
35
Salient Features
Loan Amount
Minimum:
Rs.25,000/Maximum : Rs.1 crore . The amount is decided by the following calculation:
24 times the net monthly income of salaried persons (Net of all deductions including
TDS) OR
2 times the net annual income of others (income as per latest IT return less taxes
payable)
Margin
We will finance up to 60% of the market value of your property.
Interest
Base Rate 10.00% w.e.f. 07.11.2013
Rate of Interest
36
Rate of Interest
Repayment
Maximum of 60 equated monthly instalments, up to 120 months for salaried
individuals with check-off facility. You could opt to divert any surplus funds towards
prepayment of the loan without attracting any penalty.
Processing Fees
2% of the loan amount [inclusive of the service tax]. Max of Rs. 50,000/-
Security
As per banks extant instructions.
37
Eligibility
This facility is available to our existing individual customers enjoying a strong
relationship with SBI. This loan could be availed either singly or as a joint account
with spouse in 'Either or Survivor'/ 'Former or Survivor' mode. It is offered as an
Overdraft or Demand Loan. The facility is available at 50 select centres.
Salient Features:
Purpose
For meeting contingencies and needs of personal nature. Loan will be permitted for
subscribing to rights or new issue of shares / debentures against the security of existing
shares / debentures. Loan will not be sanctioned for (i) speculative purposes (ii) intercorporate investments or (iii) acquiring controlling interest in company / companies.
Loan Amount
You can avail of loans up to Rs 20.00 lacs against your shares/debentures.
Documents Required
You will be required to submit a declaration indicating:
Details of loans availed from other banks/ branches for acquiring shares/ debentures.
Details of loans availed from other banks/ branches against security of shares/
debentures
Margin
You will need to provide a margin amount of 50% of the prevailing market prices of
the shares/ non-convertible debentures being offered as security. (The market prices
refer to the prices in the Stock Exchanges as reported in the Economic Times.)
Interest
At SBAR Floating i.e. 12.25% p.a.
Repayment Schedule
To be liquidated in maximum period of 30 months through a suitable reducing DP
programme.
38
39
Using Internet banking services, you can do the following normal banking
transactions online:
Apart from these, the other salient value-added features available are:
40
MOBILE BANKING:-
41
42
Business Rules
a.
b.
Transaction limit per day is Rs. 1,000/- with a calendar month limit of Rs.
5,000/- . However, customers desiring to transact up to Rs. 5000/- per day or Rs
25,000/- per month may do so after obtaining a One Time Password (OTP).
c.
d.
The Service is free of charge. SMS cost will be borne by the customer.
e.
As a precaution, Customers are requested to delete all the messages sent to the
number 9223440000, once the response for their request has been received.
3.
43
44
State Bank offers you the convenience of 43,000+ ATMs in India, the largest
network in the country and continuing to expand fast! This means that you can
transact free of cost at the ATMs of State Bank Group using any State Bank ATMcum-Debit Card (This includes the ATMs of State Bank of India as well as
the Associate Banks - namely, State Bank of Bikaner & Jaipur, State Bank of
Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of
Travancore.)
KINDS OF CARDS ACCEPTED AT STATE BANK ATMs
Besides all debit cards issued by State Bank of India, following cards are also
accepted at State Bank ATMs:
1) State Bank Credit Card
2) Cards issued by other banks displaying Maestro, Master Card, Cirrus, VISA,
VISA Electron, and Rupay logos
3) All Debit/ Credit Cards issued by any bank outside India displaying
Maestro, Master Card, Cirrus, VISA and VISA Electron logos
State Bank ATM-cum-Debit Cards:
India's largest bank is proud to offer you a range of debit cards to suit your needs.
Apart from access to our ATM network these cards can be used at merchant
establishments. Click here to know about card offerings.
ATM Access and enhanced convenience
v Get a State Bank ATM-cum-Debit card and transact for FREE at any of our
43,000+ ATMs in India. Click here for the list of ATMs in India or to find the
nearest ATM you are looking for!
v You can also transact at over 1 lakh ATMs of other banks linked to the
National Financial Switch. As per RBI guidelines, you are entitled to 5 FREE
transactions (Financial and Non-Financial) in a calendar month (for Savings
Bank account holders only).
v You can also use your debit card to make payments for purchases at more
than 6 lakh merchant establishments viz. shops, restaurants, shopping malls,
hotels, petrol pumps and many other outlets.
45
ATM Features:
Use the Banking option on State Bank ATMs and enjoy a host of services:
Cash Withdrawal
The most popular service on our ATMs enables customers to withdraw up to a daily
limit of Rs. 40,000/- (limit on Classic Debit Card. Higher value cards permit daily
withdrawal limits of up to Rs. 1 lakh per day)
Fast Cash
A service which enables you to withdraw your preferred amounts with just a touch.
The options in the denomination of 100, 200, 500, 1000, 2000, 3000, 5000, 10,000 are
available.
Pin Change
Use this service to change your password at regular intervals.
Balance Enquiry
Expecting an inflow of funds in your account? Use this service to check the current
available balance in your account. This service is also available on the main option
screen after swiping your card. You can also Go Green by selecting the view option
as the balance is displayed on the screen else get a transaction receipt by selecting
print.
Ministatement
Keep track of the transactions in your account by availing this service. Mini- statement
gives you an insight into the last 10 transactions in your account.
Use the Transfer option on State Bank ATMs and avail of:
Card to Card Transfer
46
Send cash in a flash from one SBI Debit Card to the other. Using this free and easy
service, you can transfer up to Rs. 30,000/- per day instantly to your loved ones. All
you need is your SBI debit card, your pin and the beneficiarys debit card number. (Per
transaction limit of Rs. 15,000/-).
Use the Services option on State Bank ATMs and avail of:
Credit Card Payment
Make a paperless payment of your SBI credit card bill.
SBI Life Premium Payment
Pay your SBI Life insurance premium payment using any of our ATMs.
Mobile Top-up
Talk non-stop and recharge your mobile prepaid connection from any of our 43000+
ATMs. A popular service amongst customers, it ensures you never run out of time to
catch up with your dear ones over the mobile network.
Trust Donation
47
Make a donation to your favourite charity. For example, (a) Vaishno Devi (b) Shirdi
Saibaba (c) Gurudwara Takht Saheb, Nanded (d) Tirupati (e) Sri Jagannath Temple,
Puri (f) Palani, Tamil Nadu (g) Kanchi Kamakoti Petam, Tamil Nadu (h) Ramakrishna
Mission, Kolkata (i) Mantralaya, Andhra Pradesh (j) Kashi Vishwanath, Banaras (k)
Tulja Bhavani, Mumbai (l) Mahalakshmi, Mumbai and many more.....
Bill payment
Use our ATMs to pay your utility bills viz. Bangalore/Hubli/Chamundeshwari
Electricity Supply Company, Karnataka and Chattisgarh State Electricity Board.
You can also create a Term Deposit using our ATMs. Just click the TDR/STDR
option:
Overview
(i)
With effect from 01.04.2011, all the new demat accounts and Online Trading
accounts will be opened in the books of SBI Cap Securities Ltd.
48
(ii)
The existing demat accounts in the books of the Bank will continue to be
maintained by the Bank.
Therefore, in new 3 in one facility, Savings/Current account will be held with SBI
while Demat and Online Trading account will be held in the books of SBI Cap
Securities Ltd.
However, existing demat customers of SBI will continue to get the services from SBI
as before. SBI is a Depository Participant registered with both National Securities
Depositories Limited (NSDL) and Central Depository Services Limited (CDSL) and is
operating its DP activity through more than 1000 branches. Our Power Demat Account
offers you the following features:
Initial Public offer: Facilitates faster and direct credit of security balances into DP
account on allotment through public issue of companies
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Customer Care: You can now call our dedicated Customer Care 24X7 and rest
assured that all your queries are taken care of.
Transact Anywhere: Now operate your Demat account from any of the 1000 plus
Demat enabled branches of SBI.
Demat Services Online Facility This convenient and paper free facility lets you
operate from the comfort of your home or office through SBIs Internet Banking
Facility - www.onlinesbi.com
Online Demat Statements: You can now view your Demat account details, statement
of holdings, statement of transactions and statement of billing online.
Order Delivery Instruction Booklet online: No queues at branches anymore as you
can now order your Delivery Instructions Booklet online and the same would be
delivered at your doorsteps.
Check ISINs, Settlement Calendar and Status of Requests online
eZ - Instructions: You can transfer or pledge/unpledge securities online anyplace,
anytime.
Mobile Alerts: Receive SMS alerts for all debits/credits as well as for any request
which cannot be processed.
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eZ-trade@sbi: In case you want an Online Trading Facility, you can have it with
SBICap Securities Limited. This service provides you with a 3-in-1 account which is
an integrated platform of Savings Bank A/c, Demat A/c and Online Trading A/c to
give you a convenient and paper free trading experience.
RESEARCH OBJECTIVES
First and foremost objective is to find out the reasons for using of Advance Product from
SBI.
To find out the services that other bank gives to their customer.
To generate the leads through the survey.
To sort out the prospective leads from the data I have collected through the survey.
To find out the customer awareness on booming Advance Product market and to find out the
using patterns of the people
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RESEARCH METHODOLOGY
Research methodology is a methodology for collecting all sorts of information & data
pertaining to the subject in question. The objective is to examine all the issues
involved & conduct situational analysis. The methodology includes the overall
research design, sampling procedure & fieldwork done & finally the analysis
procedure. The methodology used in the study consistent of sample survey using both
primary & secondary data. The primary data has been collected with the help of
questionnaire as well as personal observation book, magazine; journals have been
referred for secondary data. The questionnaire has been drafted & presented by the
researcher himself.
Sample Size:
Sample of 100 people was taken into study, and their data was collected.
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Sampling Technique:
To study the Project, a Simple Sampling technique is used.
Data Collection:
Collection of data is done by Secondary Data & through Questionnaire i.e.,
Primary data was collected through Questionnaire.
Data Analysis:
After data collection, I analysed customers views, ideas and opinions related to
Advance Product and about SBI Advance Product and from this, SBI will come
to know the customer requirements.
Data Interpretation:
Interpretation of data is done by using statistical tool i.e. Bar graphs, and also
using quantitative techniques (by using these techniques) accurate
information is obtained.
Classification & tabulation of data:
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The data thus collected were classified according to the categories, counting
sheets & the summary tables were prepared. The resultant tables were one
dimensional, two dimensional.
Statistical tools used for analysis:
Out of the total respondents, the respondents who responded logically were
taken into account while going into statistical details & analysis of data. The
tools that have been used for analysing data & inference drawing are mainly
statistical tools like percentage, ranking, averages, etc.
As per questionnaire and market surveys I have find out different responses from
different people. According to their responses I analyse the findings and draw certain
remarks.
QUESTIONNAIRE
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PARTICULARS
PERCENTAGE
SBI
60 %
ICICI
33 %
HDFC
5%
OTHER
2%
100
RESPONSES OF PEOPLE IN %
70%
60%
60%
50%
40%
% OF CUSTOMER RESPONSES
33%
30%
20%
10%
5%
2%
0%
SBI
ICICI
HDFC
OTHER
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INTERPRETATIONS:
It has been observed that approximately 60% of correspondents are using the service
of SBI for their daily transaction, around 33% of people are using ICICI Bank for their
transaction and only 5% & 2% of people are using HDFC & other Bank service
respectively in Bhilai. It also shows that SBI have the highest market position in
Bhubaneswar as per my sample.
85%
NO
15%
100
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90%
YES; 85%
80%
70%
60%
50%
40%
30%
20%
NO; 15%
10%
0%
YES
NO
INTREPRETATION:From the above data it is clear that most of the customers (around 85%) of
Bhubaneswar have the idea about the product & services of SBI, the rest 15% have the
idea about the product they are using. In this 15% most of the people are from typical
rural area (Farmers).
Q3. If yes are you aware of the advance products (Loan segments) of SBI?
YES
95%
NO
5%
100
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% OF PEOPLE
95%
100%
90%
80%
70%
60%
% OF PEOPLE
50%
40%
30%
20%
5%
10%
0%
YES
NO
INTREPRETATION:-
It is clear that most of the people have the idea about the advance product of SBI.
Almost all the 95% people who have the idea about the advance product are the user
of SBI product& service.
SBI
62%
ICICI
12%
HDFC
2%
OTHER
24%
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100
SALE
70%
62%
60%
50%
SALE
40%
30%
24%
20%
12%
10%
2%
0%
SBI
ICICI
HDFC
OTHER
INTREPRETATION:According to my sample size 85% of people prefer SBI for loan product, but some
people prefer ICICI, HDFC or OTHER Bank for loan because they are working with
that bank & it is easier for them to get loan from their bank & it easier for them to pay
the interest because it is less as compare to other bank because they are the employee of
that bank
Q5. If you prefer SBI for taking loan than what influence you to take Loan from
SBI?
Most of the people said that they prefer SBI for taking loan because of the
transparency and the lowest interest rate for any kind of loan product. And it is easy to
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get loan from SBI as compare to other bank because less paper work is require and as
it is the largest govt. bank in India and having partnership with RBI (Reserve Bank of
India) and other association, it is easier for SBI to give loan to people with a longer
repayment period.
HOME LOAN
47%
EDUCATIONAL LOAN
20%
CAR LOAN
15%
PERSONAL LOAN
10%
OTHER
8%
100
60
Chart Title
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
47%
20%
15%
10%
8%
Series 2
INTREPRETATION:From the sample size 85% of people are using the SBI loan product. From the 1800
people 47% of people took home loan from SBI. 20% of people took education loan for
their children, 15% of people took car loan from SBI. Some of the customer took 2 type
of loan from SBI like both car & educational loan and home & car loan. 10% of people
took personal loan.
Q7. What do you feel about the services providing by SBI in advance product?
Not satisfied
0%
Satisfactory
2%
Good
55%
Excellent
43%
100
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SATISFACTORY
GOOD
EXCELENT
INTREPRETATION
From this it is clear that the service provide by SBI in its advance product is good in
between the customer. All of them satisfy with the product provide by SBI. 55% of
people said that the service provide by SBI is good & 43% said it is excellent & just 2%
of people said that it is satisfactory
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3%
35%
TRANSPARENCY
20%
2%
40%
100
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INTREPRETATION
Most of the people like the attractive interest rate & longer repayment period. Its
easier for people to repay the whole loan amount with its interest with low interest rate
and with longer repayment period.
PROJECT FINDINGS:
From this project it is found that SBI advance product having the 1st place in the
market at Bhilai, there is a great opportunity to compete with ICICI Bank & to
retain its customer by fulfilling the requirement of customer in SBI advance
product.
It has been observed that approximately 85% correspondents are using advance
product of SBI and 15% are not using any type of advance product of SBI in
Bhubaneswar.
All of SBI customers are satisfied with the services provided by the bank.
Many of these customers satisfied with the low interest rate and longer repayment
period of the advance product.
Most of the customers at Bhilai prefer to take loan from SBI.
Approximately 43% of advance product users said that the service of SBI in
advance product is excellent.
A response from customer care is so clear & good.
Many customers have no time to call customer care so that they are not able to
know about the service & features of SBI advance product.
Most customers are shifted from other banks advance product to SBI because of
hidden charges, high interest rate, less repayment period.
Government employees are more concern than private employees for advance
product.
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CONCLUSION
From the analysis part it can be conclude that customers have a good respond towards
SBI advance products in Bhilai. SBI is in 1st position having large number of
customers & providing good services to them. The bank has a wide customer base, so
the bank should concentrate on this to retain these customers.
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In present scenario SBI is the largest advance product issuer in India. Within a very
short period of time the achievement made by SBI is excellent, what a normal bank
cannot expect, but it is being done by SBI. It happens due to employee dedication
towards the organization, fastest growing Indian economy, & brand image.
To be the largest advance product issuer, SBI should focus on Launch Innovative product
Customized advance products
Better customer services
Fastest customers problem solving techniques
Customer retention
Apart from all the above, SBI believe in providing good customer services to their
customers which is a key factor for success in future.
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Questionnaire
Name - _____________________________________
Occupation-__________________________________
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c) HDFC Bank
d) Other Bank, Specify (_____________)
Q. If you prefer SBI for taking loan than what influence you to take Loan from
Home Loan
Education Loan
Car Loan
Personal Loan
Other Loans, Specify ( ______________ )
Q. What do you feel about the services providing by SBI in advance product?
a)
b)
c)
d)
Bad
Satisfactory
Good
Excellent
SBI?
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Q. Any suggestion you want to give for the betterment of SBI advance product.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________