Welcome to Vodafone Chat !

Thank you for your patience, a Vodafone Service Desk A

gent is now available.Benji
Good Evening! I am Benji. How may I help you?
t:good evening BenjiBenji
Hello! How may I assist you?
t:i received a message that one of the packs to be activated on my number is no
longer availableBenji
May I know, what is that pack name is?
t:i am not sure the message didnt specify which pack was itBenji
Surely, I will help you on this.
Benji
Are you inquiring for the same number
t:yesBenji
Thank you for the information.
BenjiPlease be online, while I check your details.Benji
For the privacy of your account, I need to ask you a few questions, before I pro
ceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Altern
ate contact number registered with us?
t:Benji
Thank you for the valuable information.
Benji
I will take a minute to check this information
Benji
Thank you for staying online.
BenjiAs I checked you have activated RED 3 GB Monthly Pack @Rs 650 today.BenjiTh
ere is no other service deactivated today.t:what is included in this packBenji3G
B data pack for the rent of Rs.650t:and after 3gb does it include unlimited inte
rnet at reduced speedsBenjiYou have activated this pack through web-chat.BenjiNo
sir, It's add on pack.BenjiAfter the free usage you will be charged 4 paise/10k
b.t:i had specifically trold tghe agent i dont ewant thsiu palnt:i wanted the pl
an with unlimited internet after 3gb at 64kbpsBenjiYou can use the free 3GB then
upto Rs.500 you will be charged after that speed will be reduced and it will be
unlimited.BenjiYou can use the free 3GB , Then upto Rs.500 you can use it in fu
ll speed. After that speed will be reduced and it will be unlimited.t:i dont wan
t to be charged additional 500 rs i want the plan which is for 650 rs and hasd 3
g plus unlimited 2gBenjiSince you are in Red 499 plan, It's impossible to activa
te unlimited pack for you number, I am sorry for that.t:i have ther complete tra
nscript of last chat i had asked for this specific clarificationt:and the agemnt

had assured me that you can use both the plansBenjiFor red plans, we could only
able to add add-on.BenjiFor red plans, there is no unlimited data packs availab
le sir.t:this is an outrage so for your agents mistake i have to pay 650 extra w
ithout the added benefitrsBenjiI am sorry for that sir.t:i have been nothing but
polite and patient maybe i should approach the consumer court against you for w
asting my time and money as well as causing me distressBenji
I can understand your concern, I will take your feedback and escalate to the nex
t level for the same.
t:what do you mean escalate to the next level i want this resolvedBenji
Please be online, Let me check what could be done for this.
Benji
Thank you for staying online.
BenjiI am sorry sir, this could not be done. Even if I deactivate it, you will b
e charged for the rent of Rs.650.t:its only been an hour who is going to account
for those 650 rupees is your agent going to pay me those BenjiI am sorry for th
e mistake done by our agent.t:do you people use your actual names his name ws ru
ganBenjiHe should have told you that it will be charged after the free usage.t:m
istake is on your part why should i pay for itBenjiI am sorry for what happened,
I will take complaint regarding this issue.BenjiShall I take complaint regardin
g this issue sir?t:speak to your manager if you have to get me back to my origin
al plan of 1299 red and i am not paying these additional 650 rsBenjiPlease be on
line, Let me check it with them.BenjiThank you for being online.BenjiSir, regard
ing this I will forward this to the concern team and you will get a call back wi
th solution to this issue . Please be rest assured. Shall I take complaint now?t
:when will i get a call back why cant it be resolved right nowBenjiSir, you will
get a call back within 48 hours with perfect solution that you needed.BenjiShal
l I take the complaint sir, Please conform it?t:who will i be speaking too will
i have to explain the whole situation again i t:i have been wasting my time here
for last 3 hours now Benji
No sir, I will type everything as happened .
BenjiSorry for taking your valuable time sir.t:so will i be talking with you or
your manager tomorrowBenjiYou will get call form our back end team to resolve th
is issue.t:+t:ask them to contact me at this number 9920779650BenjiSure sir.t:af
ter 4:30pmBenjiOkay sir, Please be online, I will give you the request number.Be
nji
Your complaint on data issue has been raised, the reference number is 182665530,
The same will be resolved within 48 hours.

Benji
Kindly attend the call for resolutions.
Benji
Is there anything else that I can help you with?
t:so when i give them this reference number will they come to terms with the sit
uation or will i have to go through this process all over againBenjiIf you give
this number , they will come to know every thing. You no need to explain from th
e beginning sir.BenjiI am sorry for wasting your time. I really apologize for wh

at happened from our end.t:Thank you for your help Benji. That is all, I will be
waiting for that call.BenjiSure sir, you will get the call with resolution. Ben
ji
Thank you for contacting Vodafone Web-Chat. Have a wonderful day!
dthsdgsdfdsg
dfb
gz
dfbg
dfbg
s
g
sDg
sdg
sdg
sdg
segf
sdge
s
gd
sg
s
rghsdrhbg
dhgrb
sdg
s
g
sg
s
gh
rh
er
h
arhg
ar
hg
arh
dars
hga
erh
arehgargsdrhgsdaaaaaaaaaaaaaaaaadrs
hgsdrg
sg
sagrawesrgwrg