Customer expectations

Bill is the most important communications 79%

expectation of the arrival/assessment/action
collection of the customer with email addresses but not onboarded with paperless
communications
and then prompt to sign up them with campaign/promotion
Customer - what to look for in digital bill - amount/dates should be prompt.
Comparision to non utilties sectors for the guidance
pushing the customers for alerts without their information 1. use call center for encouragement
2. Value with communication
3. Option to choice to select the channel
4.