ENGLISH ACTIVITY No.

1
Talking about me, other people and companies
1. Identifique los miembros de la compaa por medio de una presentacin
personal. Mencione aspectos tales Como: name, nationality, age, interests, marital
status, feelings, profession responsibilities in the company.

QaP Solutions Ltda.

Name: zully
Last Name: Her last names are Conde Diaz
Age: She is 24 years old
Nationality: She from is Valledupar. She is Colombian.
Profession: She is company manager
Duties: She plans and develops short- and long-term. Approve purchases make
the daily tonnage of the overall cash
Interests: She is interested in improving customer attention
Marital Status: She is married woman
Feeling: She is happy of working in this company
Name: Carlos
Last Name: His last name Martinez Contreras
Nationality: He is from Bogot. His am Colombian..
Profession: production coordinator
Duties: the is responsible for monitoring the production
Marital Status: He is married
Feeling: He is happy of working in this company
Name: Sandra
Last Name: Her last names are Bernal Herrera
Age: She is 45 years old
Nationality: She is from Barranquilla. She is Colombian.
Profession: She is the Secretary of management
Duties: She is responsible for setting the agenda of the Manager of the company
Marital Status: She is married
Feeling: she is happy of working in this company

Name: Ruth
Last Name: Her last names are Diaz Marrugo
Age: She is 38 years old
Nationality: She is from maicao. She is Colombian.
Profession: She is operator of production and packing
Duties: She is in charge of product packaging
Marital Status: She is married
Feeling: she is happy of working in this company
Name: Ernesto
Last Name: His last name meza yepez
Nationality: He is from Plato. He is Colombian..
Profession: the is the distributor of the products
Duties: the is responsible for distributing products and dispatch them to different
buyers

Marital Status: He is married man

Feeling: He is happy of working in this company

Name: Marisol
Last Name: Her last names are Lopez Camelo
Age: Her 22 years old
Nationality: She is Medellin. She is Colombian.
Profession: General Service
Duties: She is responsible for the toilet in the premises of the enterprise
Marital Status: She is unmarried
Feeling: she is happy of working in this company

2. Escriba un prrafo en ingls y de acuerdo con su proyecto de formacin sobre

A company Profile. Incluya Companys name, business, company activity,
nationality, offices, customers, portfolio, composition, major markets, main
competitors and importance.

QaP Solutions Ltda.

It is a Colombian company created in 2010, dedicated to the production and
distribution of magnetized water bottled at the national level. Similarly, it is focused
on continuously improving and correcting faults business, internal or external; in
order to obtain not only new business opportunities, but also to provide the best
service and quality in the product.

3. Read the following questions and answer them according to your

knowledge.
What is a customer in the Supply Logistics Chain?
It is an indecipherable, incomprehensible being who hardly know what you want,
sometimes knows what he wants and constantly changing. The customer is the
one who pays our wages, increase our profits, which buy our products, which
makes our company to remain on the market ... In short, the customer is king.
Customer or user is the person, company or organization that acquires , purchase
or use of voluntary products or services you need or want for yourself , for
someone else or for a company or organization; therefore, it is the main reason
why they create, produce , manufacture and market products and services.
To understand the needs of customers, we must go beyond the expressed needs
and discover the unexpressed.
How does an organization determine customer requirements?
Some customer needs are due to uses not provided by the supplier.
The customer needs are so numerous that require ordination.
Methods for detecting the needs of customers include:
Being customer
Communicate with customers
Simulate the use by customers
Communication concerning dissatisfaction with the product is generally done on
the initiative of customers, through complaints and stuff.

Communication concerning satisfaction with the product is usually performed by

our initiative, through market research.
Dissatisfaction and satisfaction with the product are not contrary.
Market research to identify the needs of customers requires, at minimum, the
answers to the following questions:
What product features are most important to you?
As for those key features, how can our product compare with the competition?
Why is important to identify customer requirements?
The pursuit of meeting the needs and expectations of customers is the most
important argument of quality management and therefore the basis for the success
of a company. With this reason, it is essential to have clearly defined within each
company the concept of customer satisfaction through the development of
assessment systems such satisfaction and by creating models that meet
immediately possible dissatisfaction. The fact provide added value to the product
by adding own service characteristics, can achieve increased customer satisfaction
and make customers lean our product.

DIAGRAMA
PRODUCTION

RAW WATER

RECOLECCION

HARVEST
SEDIMENTATIONATION
FILTRATION
GRAVEL AND SAND

ACTIVATED
CARBON
FILTRATION

MICROFILTRATION
CHLORINATION
PURE WATER
COLLECTION

UV DISINFECTION

OXYGEN
INJECTION

FILLING BOTTLES

SEALING

LABELED

FINAL
INSPECTION

RECEIVING
ORDERS
PACKAGING

DESPACHOS
ORDER

PURE WATER
COLLECTION