Questionnaire for Distributors

1. Name: ________________________________________________________________
2. Location:
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3. Monthly Income: _______________
4. In which year you got the distributorship of ITC? ________
5. What are the FMCG products of ITC that you currently market?
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Go-down
6. Go-down Availability? Yes/No
7. If yes, is it on rent or your own?
8. Capacity of Go-down? _____ days
Workforce
9. Do you have salesman? Yes/No
10. How many salesmen do you have? ______
11. How do you select Salesman?
12. Are they on Companys Payroll?
13. Do you provide training to your salesman? Yes/No
14. If yes, what is the duration for the training provided?
15. Do you have separate salesman for separate products? Yes/NO
16. How many retailers are you serving? _____________

Vehicles for Transport

17. Do you have vehicles for transportation? Yes/No
18. How many vehicles do you own? ______
Areas served

19. How many beats do you have? ______

20. Generally, which areas of Patna do you serve?
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21. Does ITC take back the expired product? Yes/No
22. If No, then what do you do with the expired products?
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Credit Facility
23. Does ITC provide you credit facility? Yes/No
24. Do you have problems due to unavailability of credit facility? Yes/No
Supply Chain
25. How many times a week you get supply from ITC?
26. How much time it takes to get orders from ITC?
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27. Do you receive the ITC products on time and as per schedule?
28. If not, would you say that there are frequent delays?
29. Do you believe ITC deals with these delays effectively and efficiently?
30. Do you push products of ITC? Yes/No

Any suggestions:
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