Tel: 604.596.

7733

www.sd36.bc.ca

Communicating with your school

Staffsinourschoolareeagertoaddressyourquestionsorconcerns.Educationissharedbetweenthehome
andtheschoolandgoodcommunicationisanexcellentstartingpointforresolvinganissue.
Parentsandguardiansareurgedtocontacttheschooliftheyhavequestionsaboutanactivityorissue.Itis
usuallybesttobeginwiththeclassroomorsubjectteacher.Ifamatterremainsunresolved,thenyoumaywish
tocontacttheprincipaltorequestassistanceindealingwiththematter.

Build a positive relationship with

your school:
Beinvolved:
understandtherolesandresponsibilitiesofthe
partnersineducation
participateintheschoolsPAC
Attendschooleventsandactivities
Offertohelp
supportyourchildslearningathome
beinformedofyourchildsprogressinschool
Communicate:
takeopportunitiestogettoknowthepeople
whoworkwithyourchildren.
informyourselfaboutyourchildsclassesand
schoolactivities.
keeptheschoolinformedaboutissuesthat
affectyourchild.

Resolving issues & concerns

1.
2.
3.
4.
5.
6.

Arrangeanappointmentsothatyour
concernscanbeheardwithoutdistraction.
Organizeyourthoughtsbeforethemeetings.
Keepfocusedontheissues.
Treatotherswithdignityandrespect,and
expectthatinreturn.
Lookatbothsidesoftheissueandlistento
everyone.
Giveeachofthestepsachancetocorrectthe
problembeforeyouproceedtothenextstep.

District Info Sheet

Guidelines for parents and adult

learners to follow when there is an
issue or concern:
STEP 1: Startwiththeperson(s)whoseactionhas
givenrisetotheissueorconcern.
STEP 2: Iftheissueisnotresolved,contactthe
principal.
STEP 3: Iftheissueisstillnotresolved,contactthe
AssistantSuperintendentforyourareaat
6045967733.
STEP 4: Iftheissueisstillnotresolvedyoucan
contacttheschool,DistrictAdministra
tion,orDistrictParentAdvisoryCouncil,
forinformationontheappealsprocedure.
Inthecaseofissuesinvolvingstudentsafetyor
otheremergencysituations,youmayneedto
proceeddirectlytoStep2or3.
DuringStep2orStep3youmaybereferredto
otherdepartmentsintheDistrict(e.g.Special
Education,StudentServices,ContinuingEducation,
Transportation,etc.)toresolvetheissueorconcern.
ThePolicyonAppealsProcedure(#9902)andNoticeof
Appealformsareavailableontheschooldistrict
websiteundertheGeneralInfotab.

Cr.Oct/01.Rev.Apr.09

This information is a joint project of the Surrey Board of

Education, Canadian Union of Public Employees, Surrey District
Parent Advisory Council, Surrey Principals & Vice Principals
Association and the Surrey Teachers Association.

8040-03 (RCSS)