Store level RISE Improvement Process Sheet - to be filled out and Emailed Weekly

Store #

Evaluation Week

1. Use the monthly Weekly Customer Service tracker and weekly Verbatim comments to fill in
the Area observed items for the R and I portion of the sheet
R Reinforce Success: note areas of improvement; include your own observations and knowledge; celebrate these successes
Area observed

Comments

a.
b.
c.
d.
e.
f.

I Identify Ways To Improve: using below average areas, identify improvement opportunities to measure future performance
Area observed

Comments

a.
b.
c.
d.
e.
f.

2. Develop strategies for improvement of the above areas for the next month and beyond
S Strategize: write down your strategies (what you will do and how you will do it), who is responsible by name, how often and by
when

Area

Strategy

Responsible

Frequency

Suspense

a.
b.
c.
d.
e.
f.

3. Evaluate how you executed your strategies

E Evaluate: Evaluate the strategies you identified above. Use your own measurements / observations / CSS scores / quarterly Trend
Analysis / verbatims

Strategy
b.
c.
d.
e.
f.

In store
measurements

CSS score

Remarks