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Grooming Manual Qatar Airways
Grooming Manual Qatar Airways
Uniform Regulations
Issued August 2007
Cabin Crew
Grooming & Uniform
Regulations
(interim issue)
Section 8
Image
5 Star Airline Cabin Crew
Appearance
Impeccable and Professional
Uniform
Represents the State of Qatar and
the Airline
Section 8
Body
Section 8
Section 8
Personal
Hygiene
Take a shower before a
flight
Wash/shampoo hair
regularly
Use antiperspirant/
deodorants
Brush & floss teeth
regularly
Use mouthwash or breath
mints after every meal
Use fresh & clean
underwear
Use light fragrance
Section 8
Face
Clear, clean and oil-free facial skin
Appropriate make-up
Well groomed hair
Standard accessories
Make Up
Foundation
Mascara
Lipstick
Blusher
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Nails
Nails must be cut all to the
same length and polished.
Manicure must be done 2x a
month.
Nail Polish
Clear
Rose
burgundy
Pink
French manicure
Colours NOT Allowed:
Metallic silver or gold,
White
Matt
Fluorescent colors
Sparkly/frosted
Orange
Mauve/purple
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LIPSTICK
Tones:
Burgundy
Rose
Pink
Use Pearly/Satin-type of lipstick
Lip liner must be the same color
as lipstick
DO NOT USE:
Nude, Clear lip gloss,
Very pale lipstick,
Orange color, Metallic sliver,
Lilac and mauve
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Eye Shadow
Use colors to match skin tone & complements the
uniform
Eye Liner
Liners should be brown, charcoal,
or grey
Do not use blue or green eyeliners
Blusher
Peach
Warm Pink
Rose
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Eye Shadow:
Allowed:
Burgundy
Taupe
Brown
Pastel pink
Rose Pink
For CSD/CSBlue/grey/green are allowed in addition to the
above list.
Not Allowed:
Frosted white
Glitters
Green
Grey
Blue
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Hair
Dandruff-free
Non-oily
Appropriate length
Styled or combed away from
the face
Natural Colors
NO HIGHLIGHTS/LOWLIGHTS
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Hair Colors
Hair color used must be as near to the NATURAL hair
color as possible.
Black, Brown, Auburn, Ash blonde
Flaxen Blonde, Blonde, Golden Brown
NATURAL Blonde
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Hairstyles
NOT permitted
Very short
Close cut crop styles
Unruly curly hair
Extra long fringes
Overly gelled/oily hair
Ponytails from the side of the
head
Short hair ( straight or curly)
which have not been properly
styled
Section 8
Hair Ornaments
Section 8
Scrunchie
Section 8
Earrings
Only one must be worn in the
lower earlobe
Only plain yellow gold, or white
pearls are allowed
Only round stud shape allowed
Plain design
Must not exceed 1cm in diameter
or not larger than the earlobe
Female Cabin Crew with pierced
ears are required to wear earrings
Exempted from wearing
earrings:
Those who never had
their ears pierced.
Those who have a
medical certificate stating
they are not able to wear
earrings due to medical
reasons.
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Face
Clear complexion
Clean shaven
Oil-free facial skin
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Hair
Must be well-styled , neat, tidy, and
combed away from the face.
Length should NOT exceed the top
of shirt collar.
Use minimal amount of styling
gel/cream.
Males with natural graying hair
are not required to color their
hair .
If using hair color, it must be natural
and must be maintained
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Facial Hair
Moustaches
Trimmed above the top lip, with the rest of the face clean
shaven
Side burns
Trimmed, no longer than mid ear
Beards
NOT ALLOWED
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Section 8
Watches
Moderate size, plain design (no diamonds or colored stones)
Straps must be in black, brown, silver or gold
Dial must be white, black, silver, or gold
White straps or gimmicky watches are not permitted
.
Section 8
RINGS
Section 8
Section 8
Section 8
SUNGLASSES
Must be plain in style
Frames must be in neutral colors such as black, brown, silver
or gold
Must not be worn inside the aircraft or airport terminal building
Must not be worn on top of the head
Must not be attached to a neck chain or cord or hooked to the
uniform
Section 8
SPECIAL PERMISSION
Shoes/Cabin Shoes
Doctors prescription must be submitted to
Grooming Officer to be permitted to use alternate
shoes
Wedding ring
May be worn in addition to the other two rings
allowed. This ring may have a moderate sized stone.
Letter to be obtained from Grooming Officer
Max. of three rings
Contact Lenses
CLEAR Contact lenses only.
No colored lenses
Section 8
Section 8
Uniform Issue
Hat
Jacket
Uniform Shirt / Blouse
Dining Jacket
Trousers
Skirt
Shoes
Section 8
Uniform Hat
Must be worn slightly center forward
(1 finger horizontally above the brow)
No hair should be visible on the forehead.
Oryx badge displayed upright on the left hand side.
Note: Crew are advised to store hats properly to prevent
damage.
Section 8
Uniform Hat
Worn whenever in view of the public
Remove hat:
After aircraft door/s closed
During pre-flight briefing
Inside classroom during training
Summer pre-flight preparation
Section 8
Uniform Jacket
To be worn with all buttons fastened.
Dry Clean only
Summer Schedule
Jackets are NOT to be worn from the last Sunday of March
to the last Saturday of October.
Winter Schedule:
Jackets to be worn from the last Sunday of October to the
last Saturday of March
Note: Crew are advised to hang their jackets to prevent any
creasing and damage.
Section 8
Uniform Jacket
Summer Schedule
During the summer season, when operating to
stations/destinations:Europe,USA, South Africa
(JNB/CPT), Kenya (NBO) South Korea (ICN), North
Asia (Japan, China, Russia), the jacket will be carried
in Doha and worn only if the Flight Commander
decides to do so.
IRAN: (IKA & MHD)
Jacket must be carried at all times but worn only when
required to disembark from the aircraft
Hejab issued by Irans Ground Staff must be worn
when female Cabin Crew have to leave the aircraft.
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Uniform Blouse
Section 8
Camisole
Worn in addition to other standard undergarments
Must be worn when using the new uniform blouse
Plain , skin tone shades only (natural beige or tan)
Undergarments
Must be worn at all times when in uniform
Plain , skin tone shades only (natural beige or tan)
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Uniform Scarf
Section 8
Name Badge
Should be worn on jacket, blouse, and dining jacket LHS.
Section 8
Dining Jacket
Worn with all buttons fastened
Name badge on LHS
Always worn with cabin shoes after
Seatbelt sign is turned OFF
Removed when Seatbelt sign is turned
ON for landing
Worn on ground when meal services
done due to extended flight delay
Section 8
Uniform Skirt
Dry-clean only
Loose enough to be
comfortable
2 inches below the knee in
length
Always worn with uniform
belt and buckle
Section 8
Shoes
Only company issued shoes must
be worn whenever in uniform
Must be polished
Must be in good condition
Hosiery
(Stockings/ Tights)
Must be plain, matt in skin tone
(neutral, beige or tan)
Constantly check for holes and
ladders
Must be worn when in uniform
If stockings are worn, garter belt
must not be visible through the skirt
Knee-highs are permitted when
using trousers.
Ankle length socks are not
permitted with trousers
Always carry a spare pair of hosiery
Section 8
Cabin Shoes
Company issue only
Must be well polished and in good condition
Always worn with dining jacket when seat belt
sign is switched off
Change to ground shoes when seatbelt sign
is turned on for landing
Section 8
Handbag
Used only when in uniform
Must be carried by the handle and not to be worn
over the shoulder.
Must be free from stickers and hanging key chains
Must be in good condition
Must not be overfilled
Section 8
Section 8
Uniform Jacket
Dry-clean only
Worn with upper button fastened and lower
button left unfastened
Name badgeLHS
Summer Schedule
Jackets are NOT to be worn from the last
Sunday of March to the last Saturday of
October.
Winter Schedule:
Jackets to be worn from the last Sunday of
October to the last Saturday of March.
Section 8
Uniform Jacket
Summer Schedule
During the summer season, when operating to
stations/destinations:Europe, USA, South Africa
(JNB/CPT), Kenya (NBO) South Korea (ICN), North
Asia (Japan, China, Russia), the jacket will be carried
in Doha and worn only if the Flight Commander
decides to do so.
Section 8
Uniform Shirt
Section 8
Undergarment
Section 8
Necktie
Company issued tie must be
worn with the shirt at all
times
Must be in a neat Windsor
knot
Must only be up to the waist
belt of the trousers
Section 8
Dining Jacket
Worn with ALL buttons fastened
Name badge on LHS
Worn after Seatbelt sign is turned OFF for
service duties.
Removed when Seatbelt sign is switched ON for
landing
Must be worn on ground for meal service due to
extended delay
Section 8
Name Badge
Should be worn on jacket, shirt, and dining jacket LHS.
Section 8
Epaulettes
Correctly and neatly displayed on the shirt
with the ORYX facing inwards
Section 8
Uniform Trousers
Well fit but loose enough to be comfortable
Length should be at mid-part of the back of the
shoes
Back pocket empty and button fastened
Worn with uniform belt
Section 8
Socks
Plain black
No patterns or logos of any kind or color
Shoes
Only company issued shoes must be worn
when in uniform
Must be polished (use wax polish ONLY)
Must be in good condition
Section 8
Section 8
Section 8
Uniform Suitcase
Company issue only
Must be clean & clear of stickers
Must have a QR Crew Luggage tag
Must be in good condition
Only ONE piece allowed to be checked-in.
Section 8
Company Policies
Section 8
DOH/Outstations:
Changing into civilian clothes at the Technical
Building or at any airport is strictly prohibited.
Section 8
When in UNIFORM
Shopping is restricted to hotel and airport shops.
Eating or drinking in public is not permitted except in coffee shop
or restaurant of Crew Layover hotel or airport.
During flight- eating & drinking must be done in the galley area
only.
Entering a bar is prohibited.
Alcohol must not be consumed.
Chewing gum is prohibited.
SMOKING is prohibited.
USE of mobile phones or any entertainment gadgets are not
permitted
Section 8
Visiting QR Premises
Cabin Crew must use Business or very smart casual attire
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Section 8
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Section 8
* Released
August
2007 2007
Ammended
November
Alterations
Alterations must be authorized by the Uniforms Office in
coordination with the Grooming Officers.
Section 8