1CMM Chapter 1 - Cabin Crew Management

1.
CABIN CREW MANAGEMENT
Cabin Crew Manual Document Reference:

RNG/FLT/2/CCM
1.0 CABIN CREW MANAGEMENT
Table of Contents
1.1 OPERATIONS MANUALS TO BE CARRIED---------------------------------------3

1.1.1 Cabin Crew Manual---------------------------------------------------------------------------3
1.1.2 Cabin Crew Members-------------------------------------------------------------------------3
1.1.3 Company Organogram------------------------------------------------------------------------4
1.1.4 Safety Of Flight Operations------------------------------------------------------------------5
1.1.5 Qualification Validity-------------------------------------------------------------------------5
1.1.6 Crew Regulations------------------------------------------------------------------------------6
1.1.7 Crew Baggage----------------------------------------------------------------------------------6
1.2 COMPETENCE OF THE CABIN CREW----------------------------------------------7
1.3 CABIN CREW RESPONSIBILITIES AND OPERATING RESTRICTIONS 10
1.3.1 Head Of Inflight------------------------------------------------------------------------------10
1.4 DUTIES AND RESPONSIBILITIES OF THE CABIN CREW------------------13
1.5 CABIN CREW NUMBER AND COMPOSITION----------------------------------16
1.5.1 Exemptions------------------------------------------------------------------------------------16
1.5.2 Operation On More Than One Type-------------------------------------------------------16
1.5.3 Cabin Crew Scheduling----------------------------------------------------------------------17
1.6 CHAIN OF COMMAND AND COMMUNICATION------------------------------18
1.6.1 Cabin Crew Incapacitation (Single Cabin Crew Operations)--------------------------18
1.6.2 Flight Crew Incapacitation------------------------------------------------------------------19
1.7 AUTHORITY, DUTIES AND RESPONSIBILITIES OF THE COMMANDER
20
1.7.1 Duties and Responsibilities of the Co-pilot-----------------------------------------------20
1.8 USE OF VACANT CREW SEATS------------------------------------------------------21
1.9 LEAD CABIN ATTENDANT------------------------------------------------------------22
1.9.1 Single Cabin Crew Member Operations--------------------------------------------------22
1.10 OCCURRENCE AND ACCIDENT REPORTING----------------------------------23
1.10.1 Occurrence Reporting Scheme-----------------------------------------------------------23
1.10.1.1 Objective--------------------------------------------------------------------------------------23
1.10.1.2 Reporting Procedure-------------------------------------------------------------------------23
Date: 01st February 2020 CCM -

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1.10.1.3 Examples of Reporting Forms--------------------------------------------------------------23
1.10.1.4 Distribution of Occurrence Reports--------------------------------------------------------24
1.10.2 Cabin Maintenance Log-------------------------------------------------------------------24
1.10.2.1 Cabin Maintenance Log Procedures-------------------------------------------------------25
1.10.2.2 Unserviceable Defect Tag-------------------------------------------------------------------25
1.10.3 Operations of Aircraft Doors-------------------------------------------------------------26
1.11 SAFETY ON THE RAMP----------------------------------------------------------------27
1.11.1 Safety On The Ramp Including Fire Prevention And Safety In Blast And Suction
Areas---------------------------------------------------------------------------------------------27
1.12 PHYSIOLOGICAL EFFECTS OF FLYING-----------------------------------------28
1.12.1 Pressurization- Hypoxia---------------------------------------------------------------------28
1.12.2 Time Of Useful Consciousness-------------------------------------------------------------29
1.12.3 Decompression--------------------------------------------------------------------------------30
1.12.3.1 Cracked Window-----------------------------------------------------------------------------33
1.12.4 Jetlag (Circadian Dysrhythmia)---------------------------------------------------------33
1.13 JUST CULTURE---------------------------------------------------------------------------35

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1.1 OPERATIONS MANUALS TO BE CARRIED
1.1.1 Cabin Crew Manual
Each Cabin Crew Member shall hold a copy of the Cabin Crew Manual on every flight and
also for training.
A copy of the CCM is carried on board the Aircraft and it shall be checked before each flight
if on board (C/C preflight check).
1.1.2 Cabin Crew Members
It is the responsibility of each Cabin Crew member to keep this manual up-to-date, by
immediately inserting all amendments or ICs, as they are issued.
All personnel must comply with the pertinent laws, regulations and procedures valid for the
relevant operations and which apply to their duties. Operational control and supervision.

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Cabin Crew Manual Document Reference: RNG/FLT/2/CCM

1.1.3 Company Organogram
Accountable
Manager
Head of Head of
Quality Safety and
Security
Head of Head of
Operations/ Maintenance
Chief Pilot
Flight Ground Head of

Pilots Operations Operations Librarian
Inflight
Manager Manager
Ground Lead Cabin

Flight Operations Planning/Technical
Operations
Officers/Dispatchers Crew Records Officer
Officers
Cabin Crew
Date: 01st February 2020 CCM - Version 1

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1.1.4 Safety of Flight Operations
In the interest of flight safety, the company shall ensure that its aircraft are equipped and its
crews are qualified as required for the area and type of operation.
The Head of Operations supervises and controls the activities within the Flight Operations
department and in cooperation with his managers, will aim for the highest degree of flight
safety. He will also establish the legally required flight operational procedures and
instructions, e.g. the Operations manual and additional operational instructions.
In co-operation with his managers, the Head of Operations will evaluate operational,
occurrence, incident and accident reports and address any noted deficiencies.
To maintain the safety standards set by the Company, objective surveillance will be enforced
of operations and performance in accordance with the Company’s CMS.
Illustration of Flight Operations basic structure and Management personnel responsibilities

and duties can be found in OM-A Chapter 1.
1.1.5 Qualification Validity
It is the responsibility of the Operations Manager and Head of Inflight and training
coordinator to keep up-to-date lists of all cabin personnel containing all required training,
checks and qualifications. Recurrent training, checking and revalidation of certificates should
be scheduled in due time prior to expiry.
It shall be ensured that Cabin Crew Members:
1. Are made aware that they shall comply with the laws, regulations and procedures of those
states in which operations are conducted and which are pertinent to the performance of
their duties: and
2. Are familiar with the laws, regulation and procedures pertinent to the performance of
their duties.

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1.1.6 Crew Regulations
It is the duty of all employees to act and perform in the best interests of safety and the
Company.
Renegade Air’s general employee policy and regulations are applicable to crewmembers in
addition to the specific regulations, procedures and policies issued in the Operations Manual.
1.1.7 Crew baggage

Cabin crew are assigned to stow their crew baggage in the wardrobe which is located behind
the cabin crew station on the Dash 8 200 and 300,while on the F50 the cabin crew are
assigned an overhead at the aft on either left or right side bin placard crew only.
Whilst on duty crewmembers shall not accept to carry parcels, baggage, letters etc. belonging
to the general public.

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1.2 COMPETENCE OF THE CABIN CREW
Renegade Air ensures that all Cabin Crew Members are properly instructed, have
demonstrated their abilities in their particular duties and are aware of their responsibilities
and the relationship of such duties to the operation as a whole.
Cabin Crew Minimum Qualifications
• Is at least 19 years of age.

• Has attained a minimum of C grade in KCSE exam
• Has undergone an approved course leading to the issue of a Cabin Crew
Member Certificate.
• Has passed the requisite medical examination.
• Has successfully completed the approved type rating training.
• Has completed all the required training in safety and emergency
procedures, dangerous goods, Aviation security, Crew Resource Management and
company indoctrination, line training.
• Is competent to perform the duties as laid out in the Cabin Crew Manual.
• May hold equivalent qualifications and experience from a foreign state, subject to
authorization by KCAA in specific cases.
• If aircraft is foreign registered, may hold equivalent qualifications and
experience from the state of registry, subject to lease agreement terms and
AOC requirements.
A set Pass Mark of 80% must be achieved at all cabin crew trainings on their initial and
recurrent or re-evaluation training.
Additional info on initial training and recurrent and line checks
Lead Cabin Attendant
Reporting to Head of Inflight
For one to qualify as Lead Cabin Crew below in the Minimum qualification of a lead cabin
crew and duties and responsibilities.
Duties and Responsibilities

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Lead Cabin Attendant's responsibility is to supervise and coordinate the activities of Cabin
Crew on a flight, ensuring that their duties and responsibilities are exercised efficiently to
assure the safety and comfort of the passengers. Reports to the Pilot-in command whilst on
duty and administratively to the Head of In-flight. The Lead Cabin Attendant will maintain
aircraft qualification as a Cabin Crew. Lead Cabin Attendant duties will include:
• Co-ordinate and organize the functions and tasks of cabin crew

• To ensure that cabin crew have read and understood all safety and security memos.
Brief individual cabin crew members as to their duties on that particular flight
and ensure emergency procedures and questions are correctly answered.
• To ensure that before passengers are boarded all emergency equipment is on board
and is serviceable. Sign the equipment checklist and pass the same to the Captain
• Ensuring that operating crewmembers are proficient. This is determined at the crew
briefing by questions to ensure crewmembers knowledge of safety policy,
emergency equipment, emergency procedure and first aid is sufficient to successfully
perform duties in an emergency.
• To ensure prior to passengers boarding the aircraft security checks are
completed
• Ensuring that all crewmembers have their Cabin Crew Manual with them while on
duty, in accordance with company policy. This publication should be up-to-date at all
times.
• To inform the PIC of all irregularities and malfunctions and advises the PIC at the
prescribed times on "Cabin Secure" or Cabin not Secured".
• To inform the PIC of:
i) Any Emergency situation on board

ii) The administration of Oxygen and first aid when required
iii) Any sickness on board of a potential serious nature
• To ensure that correct action is taken in an event of an emergency.

• To ensure that all defects are correctly entered in the Cabin Defect Log book.
• Ensuring that all services are offered to the airline standards while
participating in the service delivery.
• Actively soliciting customer feedback on all aspects of service.
• To submit written assessments on cabin crew as required.
• Completing all necessary flight related documentation. This includes,

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( amongst others, customs documentation, In-flight voyage report, and in-flight service
reports.
• Guiding and assisting the Cabin Crew in the performance of their duties.
• Attending and contributing to Cabin Crew meetings.
Responsibilities
• Responsible to the Pilot-in-command for the effective supervision of the cabin
operations. Administratively reports to the Head of In-flight
• To ensure all crew on duty are currently qualified.
• To ensure that all the cabin crew members on duty are fully briefed on safety and
security aspects especially the emergency procedures.
• To ensure that prior to and after the disembarkation of passengers, a thorough
security check is done to secure the cabin.
To supervise all the activities related to passenger safety including their explicit briefing
by crew.
• To ensure effective communication between the cockpit and cabin even during the
periods of "sterile cockpit".
• To submit service reports to the Head of In-flight and safety concerns to the
Safety Manager.
• To advise the pilot-in-command of all safety concerns and report the cabin
defect/aesthetic concerns in the Cabin Log.
Minimum Qualifications
• Possess a valid Cabin Crew Member Certificate issued by KCAA.

• At least two years' experience as cabin crew member in an airline.
• Has successfully completed the type rating training.
• Has completed all the required training in safety, emergency, dangerous goods,
security and company indoctrination.
• Has successfully completed the Lead Cabin Attendant upgrade course conducted
by the company.
• Has completed at least 8 sectors under supervision by a qualified Lead Cabin
Attendant.
• May hold equivalent qualifications and experience from a foreign state, subject to
authorization by KCAA on specific cases.
• If aircraft is foreign registered, may hold equivalent qualifications and experience
from the state of registry, subject to lease agreement terms and AOC requirements.

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1.3 CABIN CREW RESPONSIBILITIES AND OPERATING RESTRICTIONS
Responsibilities
1) Ensure harmony and good communication between the Cabin

Operations Department and all support departments.
2) Ensure good communication between the management and cabin crew
members.
3) Ensure quality customer service for customer satisfaction and loyalty.
4) Ensure that appearance standards are maintained to comply with set
standards.
5) Ensure that the marketing policy and Company policy is clearly
promulgated and understood by all Cabin crew members.
6) Liaise with and make recommendations to the Marketing Department in
all matters appertaining to Kenyan legislation, the Kenyan market and Kenyan culture to
improve the service on board.
7) Ensure the design and delivery of a fully integrated and a personnel
development program meets the needs of all cabin crew members in the department with
the objective of improving motivation and performance.
8) Assist the Head of In-flight in her duties
9) Ensure that all cabin crew comply with all the necessary company
policies and procedures
10) Ensure all cabin related documentation is accurately completed and
distributed to the applicable sections.
11) Ensure routine monitoring of safety, security and quality critical
activities and ongoing conformity with all regulatory requirements, organization
standards and local procedures.
12) Ensure corrective and preventative actions identified by quality&

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safety audits; investigations or other internal reporting mechanisms are undertaken
within the agreed time frame.
1.3.1 Head of Inflight
Reports to: Head of Operations
The Head of Inflight is responsible for ensuring the efficient running of the Cabin Services
Department. He/she is empowered to lead and support the in-flight service team in order to
realize company goals and objectives. Has the authority and is responsible for the
management and supervision of all cabin operation activities and ground training activities.
Key Responsibilities:
1) Develop, implement and review policies and procedures for compliance with corporate
standards and legislation.
2) Ensure proper utilization of in-flight utilities to guard against misuse, wastage and
damage.
3) In conjunction with operations Planner, ensure proper cabin crew planning to optimize
their utilization.
4) In conjunction with the document control and records officer, ensure correct records are
kept both in-flight and training so as to comply with the current operations manuals and
legislation.
5) In collaboration with Head of Quality and Head of Operations, monitor all the outsourced
cabin operations functions, contracts and services, the legalities and retention of such
contracts records.
6) Prepare inflight and ground training budget
7) Institute cost control measures to ensure none exceedance or underutilization on the
cabin budget
8) Prepare and analyze crew data to enhance utilization and productivity.
9) Ensure routine monitoring of safety, security and quality critical activities and ongoing
conformity with all regulatory requirements, organization standards and local
procedures.

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10) Ensure corrective and preventative actions identified by quality& safety audits;
investigations or other internal reporting mechanisms are undertaken within the agreed
time frame.
Training Responsibilities:
1) Ensure all ground related training other than cabin crew type specific conform to
current legislation.
2) Ensure all trainings are accomplished within the required timelines
3) Ensure Cabin crew evaluations are carried out.
4) Liaise with other head of departments to ensure nil expiries on ground related training
5) Ensure Outsourced ground training related functions meet company requirements and
legislations.
Qualifications
i) Holder of valid Cabin Crew license/certificate

ii) Qualified as an inflight trainer
iii) Current on CRM, AVSEC, DGR CAT 16 and SEPT
More than 5 years’ experience as a cabin crew in a medium sized airline 3 years of
which should have been in a relevant airline supervisory position.
iv) Experience in a customer service environment desirable with a natural flair for
hospitality.
v) Must be naturally warm, caring and friendly with a passion for customer service.
vi) Excellent communication and interpersonal skills
vii) Excellent knowledge of Company Policies Manual, Operations Manuals pertinent to
cabin operations, KCAR’s, and ICAO regulations

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1.4 DUTIES AND RESPONSIBILITIES OF THE CABIN CREW
Cabin Crew Members
Report to: Head of Inflight
During flight, the Cabin Crew Members are responsible to the Commander.
The Cabin Crew Members shall be responsible to the Commander for the conduct and
coordination of cabin safety and emergency procedures. When the level of turbulence so
requires, and in the absence of any instructions from the flight crew, the Lead Cabin
Attendant/single Cabin Crew member should be entitled to discontinue non-safety related
duties and advise the flight crew of the level of turbulence being experienced and the need to
fasten seat belts signs to be switched on. The Cabin Crew securing the passenger cabin and
other relevant areas should follow this.

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The Cabin Crew are Renegade Airs’ representatives towards the passengers. The personal
conduct of the Cabin Crew Members, their efficiency and the work done onboard the aircraft
and on ground will greatly contribute to the wellbeing, comfort and safety of the passengers.
For this reason, as Renegade Air representatives, Cabin Crew Members shall not smoke or
drink alcoholic beverages while on duty and shall always be dressed according to the uniform
regulations. They should look after the passengers and assist them in the best way, both in the
aircraft and on the ground.
Cabin Crew shall:
1. Brief the passengers in accordance with instructions in the Cabin Crew Manual;
2. Be familiar with instructions and regulations issued with relation to safety, passenger
service, catering, sales, etc.
3. Be familiar with Renegade Air’ timetables and have a good knowledge of the different
means of further transportation for Renegade Air’ destinations, thus being able to give
answers to questions from passengers;
4. Participate in courses arranged by the Company and perform ground duties as directed;
5. Adhere to Renegade Air’s standards and emergency procedures.
1) Pre-flight
The Cabin Crew shall:

i) Check email in connection with departures;
ii) Report to Dispatch Office at the specified time;
iii) Refuse to accept, for transportation on Renegade Air airplanes private and personal
letters or parcels;
iv) Attend the necessary briefings;
v) Be onboard the aircraft in sufficient time to perform the pre-flight checks regarding
safety and security;
vi) Perform pre-flight checks according to Cabin Pre-flight Checklists, which is onboard
all Renegade Air aircraft. Report any irregularities to the Commander;
vii) Perform aircraft security check/search before first flight of a flight duty period and if
changing aircraft during a flight duty period. The Aircraft security check/search list are
found inside all aircrafts.

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viii) Ensure all flight documents including brief cards, voyage report, cabin maintenance
log book, passenger manifest, ticketing book and personal / onboard cabin crew
manuals are checked .
NB: All cabin crew members must at all times while on duty hold a hard copy of the cabin
crew manual ready for references.
2) In-flight
i) Be alert at all times and report any irregularities to the commander;

ii) Make the passengers comfortable as possible and be alert to passengers special needs;
iii) Monitor fire hazardous areas (see 4.17);
iv) Maintain regular contact with flight deck;
v) Monitor that passengers follow the rules of the Company onboard the aircraft and
perform all necessary checks to verify this.
3) Post flight
i) Be alert at his assigned post while passengers disembark;

ii) Perform prescribed checks after passengers have disembarked. Enter all defects in the
Cabin Maintenance Log and present to the Commander for signature. before leaving
aircraft make sure all seat pockets and overhead are clear and in case of a lost and
found item hand it over to the ground personnel in charge.
iii) Leave the aircraft when duties permit, with permission from the Commander;
iv) Check email from his mailbox in connection with arrivals.
In addition to safety related duties, it is the responsibility of the Cabin Crew Member to act as
host to the passengers and ensure they receive the best possible service.
NB: All irregularities shall be reported through the cabin maintenance log book and
thereafter cleared by the engineer or transferred to the technical log if deferrable

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1.5 CABIN CREW NUMBER AND COMPOSITION
Aircraft having a maximum approved passenger seating of 20 or more, when carrying

passengers will carry at least one Cabin Crew Member for the purpose of performing duties
specified in the Operations Manual.
The minimum number of Cabin Crew Members shall not be less than
1. Dash 8 100/200 - 1 Cabin crew

2. Dash 8 300 - 2 Cabin crew

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3. Fokker 50 - 2 Cabin crew
Company operation is single Cabin Crew. For operations where more than one Cabin Crew
member is assigned, the published roster shall nominate one, normally, to be responsible to
the Commander.
When more than one Cabin Crew member is required, the composition of the Cabin Crew
shall include a senior Cabin Crew member nominated by the Company.
1.5.1 Exemptions
Under exceptional circumstances, additional Crew Members may be required for safety
reasons or for training purposes.
Check Cabin Crew shall be seated on the passenger seat on the 1R/L side opposite C/C
station, The seat 1R/L on the DH8200/300, On the F50 the crew will seat at the AFT
passenger seat on either 14R/L, if available and prior to the flight the seat should be placard
DO NOT OCCUPY, Otherwise, he shall seat in the observer seat in the flight deck If the
flight is considered a full flight
1.5.2 Operation on More Than One Type
A Cabin Crew member shall not be assigned to operate on more than three aircraft types.
For the purpose of operation and for Cabin Crew training and qualifications, variants of an
aircraft type are to be considered as different types if they are not similar in the following
aspects:
1. Emergency exit operation
2. Location and type of portable safety and emergency equipment;
3. Type-specific emergency procedures.
1.5.3 Cabin Crew scheduling
For the purpose of Cabin Crew scheduling Fokker 50, Dash 8 100/200 and 300 are
considered to be the same type.

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1.6 CHAIN OF COMMAND AND COMMUNICATION

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Flight Crew and Cabin Crew shall communicate in an efficient way to maintain teamwork
onboard an airplane. When more than one Cabin Crew Member is assigned, the company
shall nominate one Cabin Crew Member to be responsible to the Commander. To eliminate
any confusion and misunderstanding the following chain of command has been established:
PILOT- IN- COMMAND
SECOND PILOT-IN-COMMAND
THIRD PILOT-IN–COMMAND (if applicable)
LEAD CABIN ATTENDANT
CABIN CREW
NB: Procedure above is applicable to two or more cabin crew operations.
1.6.1 Cabin Crew Incapacitation (Single Cabin Crew Operations)
On flights with one Cabin Crew only the following procedures apply:
1. Co-pilot should leave the flight deck and Attend to the incapacitated Cabin Crew
Member;
2. Find an ABP willing to assist in attending to the incapacitated Cabin Crew member
with emergency evacuation if needed;(Co-pilot)
3. Co-pilot secures cabin for landing.
NB: Time away from controls should be kept at absolute minimum.

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1.6.2 Flight Crew Incapacitation
The usual succession of command is from Commander to Co-pilot.

If during Commander Line flying under supervision the DCP/TRI or Supervision Captain
becomes incapacitated, the Commander under supervision takes command.
If there are Renegade Air pilots among the passengers, qualified on the type, meet all
requirements in terms of training and experience and are in all other respects legally capable
of acting as active flight crew members, those pilots will be considered for relief in case of
pilot incapacitation.

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1.7 AUTHORITY, DUTIES AND RESPONSIBILITIES OF THE COMMANDER
It is the Commander’s responsibility to ensure that the operation of an aircraft is in

accordance with applicable rules and regulations, and that company procedures are followed.
He is responsible to the Head of Operations. The Commander has full command of all crew
members during flight and when away from home base and of all persons carried on board
his aircraft.
The Commander shall:
1. Give all commands he deems necessary for the purpose of securing the safety of the
aircraft and of all persons or property carried therein;
2. Disembark any person, or any part of cargo which, in his opinion, may represent a
potential hazard to the safety of the aircraft or its occupants;
3. Refuse transportation of inadmissible passengers, deportees or persons in custody if
their carriage increases the risk to the safety of the aircraft or its occupants;
4. Decide whether or not to accept the aircraft with unserviceability’s allowed by the
CML or MEL;
5. In an emergency situation that requires immediate decision and action, take any action
he considers necessary under the circumstances, including deviating from rules,
operational procedures and methods to the extent necessary in the interest of safety.
6. Not permit any crewmember to perform any activity during critical phases of flight
except those duties required for the safe operation of the airplane.
The Commander may delegate responsibility for the safety of the aircraft, its cargo and its
passengers on the ground to the company’s representatives or the specific crewmembers,
while the aircraft is under his responsibility.
1.7.1 Duties and Responsibilities of the Co-pilot
The Co-pilot is responsible to the Commander to assist in the safe and efficient conduct of the
flight. In the event of incapacitation of the Commander, the Co-pilot will assume command.
His departmental head, to whom he is responsible when not reporting directly to a
commander, is the Head of Operations.
The Co-pilot shall act as the Commander’s deputy in the absence of the latter or when so
directed. He shall cooperate, in a responsible manner as a member of the airplane crew,

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perform the work assigned or delegated to him by the commander and should bring to the
attention of the commander any situation or circumstances he feels might lead to a deviation
from standard operating procedures or in any way endanger the safety of the aircraft or its
occupants
1.8 USE OF VACANT CREW SEATS
Use of Crew Seats is at the discretion of Renegade Air Flight Operation Department.
No person may occupy a crew seat except:
1. When used in conjunction with flight deck or cabin crew training, observation and
when appropriate for additional crewmember (s) as appointed by Renegade Air Flight
Operations Department.
2. Air carrier inspectors from the Authority who are checking or observing flight
operations. Appropriate ID-card is required and listed on the Crew Ticket;
3. An air traffic controller to observe ATC procedures, when authorized by the Head of
Operations or his delegate. Appropriate ID-card is required and listed on the Crew
Ticket. Acceptance of crew seat use by Commander;
4. Renegade Air’ employees. They must have a valid ID ticket or be listed on the Crew
Ticket. Immediate family members are included as stated in Renegade Air’ rules
regarding use of ID ticket. Allocation of seats are at Commander’s discretion;
5. Employees of flight operators with bi-lateral ID ticket agreement. They are required to
travel using valid ID ticket. Allocation of seats is at the flights Commander’s discretion.
6. Other persons approved by the Head of Operations or his delegate and holding a valid
ID ticket or listed on the Crew Ticket. Acceptance of crew seat use required by the
Commander.
Prior to the use of crew seats, the crew will have to give the occupant of the seat a briefing on
safety and proper evacuation procedures to be used in an emergency.
Note:
i) Under no circumstances is it permissible to use crew seats for other passengers.

ii) Children under the age of 12 are not allowed to use crew seats.
iii) Persons under the influence of alcohol or otherwise impaired may never be permitted to
enter the flight deck or occupy a crew seat

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1.9 LEAD CABIN ATTENDANT
The Lead Cabin Attendant shall have at least two years’ experience as an operating Cabin
Crew Member and have completed an appropriate Lead Cabin Attendant training course and
the associated check.
Also refer Additional information on 1.2
1.9.1 Single Cabin Crew Member Operations
Cabin Crewmembers who have no previous operating experience as single Cabin Crew shall:
1. In addition to having successfully completed applicable training and checking as

stipulated in OM-D have the following additional training elements covered with
particular emphasis to reflect single Cabin Crew Operations;
i) Responsibility to the Commander for the conduct of normal and emergency

procedures;
ii) Importance of coordination and communication with the flight crew, in particular
when managing unruly or disruptive passengers;
iii) Review of operator requirements and legal requirements;
iv) Documentation;
v) Accident and incident reporting;
vi) Flight and duty time limitations and rest requirements.
2. Undertake familiarization flying of at least 20 hours and 10 sectors on the relevant

aircraft type under the supervision of an appropriately experienced Cabin Crew
Member.

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Renegade Air shall ensure, before a Cabin Crew member is assigned to operate as a single
Cabin Crew member that this Cabin Crew member is competent to perform his duties in
accordance with the procedures specified in the Operations and cabin crew Manual.
Suitability for single Cabin Crew operations shall be addressed in the criteria for Cabin Crew
selection, recruitment, training and assessment of competence.
Trainees during observation flights must be identified as such and shall not participate in any
pre-flight, in-flight and post flight safety duties.
1.10 OCCURRENCE AND ACCIDENT REPORTING
1.10.1 Occurrence Reporting Scheme
Occurrence reporting scheme is an essential part of Safety Reporting in the Corporate

Management System.
1.10.1.1 Objective
The objective of the occurrence reporting scheme is to contribute to the improvement of

flight safety by ensuring that relevant information on safety is reported, collected, stored,
protected and disseminated. The sole objective of occurrence reporting is the prevention of
accidents and incidents and not to attribute blame or liability.
Whenever a report to the Authority is required, it shall be dispatched as soon as possible but
not later than 72 hours following the event.
1.10.1.2 Reporting Procedure
All employees are encouraged to report any safety related occurrences and potential hazards.
No punitive action will be taken against the reporter, persons involved in or associated with
the occurrence in accordance with Just Culture Policy.
Flight crew, cabin crew, maintenance, ground and operations personnel are responsible for
reporting all occurrences listed in OM-A chapter 11.2 and any other occurrence/hazard that
may affect the integrity of flight safety.

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An occurrence is submitted by submitting a report through the safety reporting form. Reports
must be submitted to the company as soon as possible but always within 72 hours of the time
when the incident was identified unless exceptional circumstances prevent this. The safety
office evaluates the reports and sends a notification to the appropriate authorities on email.
1.10.1.3 Examples of Reporting Forms
Refer to the Company security programme, safety management manual and operations
manual part A
1.10.1.4 Distribution of Occurrence Reports
Nominated persons and safety officers shall have access to or receive a copy of all relevant
reports within their department. Other personnel shall have access to or receive a copy of
reports as necessary relating to their area of authority and responsibility.
Distribution of reports should be kept to a minimum.

Crew members must report to the Commander any incident that has endangered the safety of
operation and provide him with all relevant information.
When a mandatory report is required, a copy of the report should be communicated to the
commander concerned.
1.10.2 Cabin Maintenance Log
The Cabin Maintenance Log is used by the crew to report all defects in the airplane passenger
cabin.
Cabin Crew shall present all discrepancies to the Commander as soon as possible. All safety
matters shall be reported to the Commander immediately or at earliest convenience
depending on the stage of flight.
The Commander shall sign the Cabin Maintenance Log and shall transfer each airworthiness
items to the technical log.

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If a defect is discovered after the Commander has signed the Cabin Defects Log, a new page
shall be started.
Items considered non airworthiness and/or non safety items, i.e. passenger convenience,
comfort or entertainment items, such as, but not limited to, galley equipment, ash trays,
overhead reading lamps, etc. are replied to in the Cabin Maintenance Log by maintenance.
Items involving airworthiness and/or flight safety items such as, but not limited to,
emergency equipment, electrical problems, inter-phone, windows, doors, smoke, fumes or
any peculiar draft or smell, water leaks, etc., that are reported in the Cabin Defects Log are to
be transferred to the tech log and singed by the captain in command .
1.10.2.1 Cabin Maintenance Log Procedures
The Cabin Maintenance Log will at all times be onboard Renegade Air Aircrafts and ready
accessible in the cabin crew.
On flights where operating Cabin Crew consists of one or two Cabin Crew members, Lead
Cabin Attendant assumes this responsibility.
Before marking an entry, check that backing sheet is inserted in front of the next original
page.
The pages are to be used in numerical sequence. Defects are entered in English using ball
point pen.
Ensure that writing is readable on the copy, if more space is needed use additional space on
the next page and indicate previous serial number,
The log shall be presented to the Commander in good time before start of descent for review
and transfer of any airworthiness and/or flight safety items to the Technical log.
If a defect is discovered after the log has been presented to the Commander, the new defect
shall be entered on a new page and presented to the Commander after engine shutdown.

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In case a defect (non-airworthiness/non-safety item cannot be rectified prior to next flight, the
item can be deferred by entering it in an ADD, and enter the ADD no. in the Cabin Defect
Log form and sign for deferral of the item.
Non airworthiness and/or non-flight safety items need not to be entered on the Deferred Item
Card.
All slots in the cabin maintenance book should be completed and signed by lead cabin
attendant before handing over to the Commander.
1.10.2.2 Unserviceable Defect Tag
The tag must be place on the trolley whenever the trolley is unserviceable. The tag number
and defect shall be recorded in the cabin Maintenance log.
Confirm the tag is on board
1.10.3 Operations of Aircraft Doors
Airplane type specific normal, abnormal and emergency procedures concerning the operation
of the cabin and compartment door.
The following general guidelines shall be observed:
Normally cabin and compartment doors shall not be opened upon arrival until all engines
have been shut down and propeller rotation has stopped and the Commander has authorized
opening of cabin doors after setting the parking brakes or confirming the wheel chocks are in
place.
Conversely, all cabin and compartment doors shall be closed before starting engines.
All cabin doors, i.e. service and entrance doors shall normally be opened and closed from
inside by members of the operating crew only or, in exceptional cases, by trained ground
operations or maintenance personnel.
Operation of doors from the outside is normally performed by trained handling or

maintenance staff.

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1.11 SAFETY ON THE RAMP
1.11.1 Safety on the Ramp Including Fire Prevention and Safety in Blast and Suction
Areas
To ensure safety in ground operations the following requirements shall be observed:
1. No unauthorized persons shall enter the ramp area;
2. Smoking and use of open fire is strictly forbidden. Any suspected or known fire must
be reported immediately;
3. Ramp surfaces shall be frequently checked in order to prevent accidents caused by

slipping or skidding in oil, ice or snow and to detect and remove foreign objects and
thus preclude, as far as possible, damage to engines and other parts of the airplane;
(where applicable)

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4. It is strongly recommended that Renegade Air ground operations personnel involved in
loading and unloading of airplanes and maintenance staff and flight crew members
wear ear protection while performing their operational duty on the ramp;
5. Renegade Air crew and ground staff shall wear high visibility vests or other high
visibility clothing at all times airside. Air crew are exempt from this requirement when
walking between terminal and aircraft.
6. Ground personnel shall ensure that the danger zones around the suction and blast areas
of the individual airplane are observed and that no persons or equipment are positioned
within the danger zones when the signals for engine start-up are given;
7. Extreme care should be exercised when entering and leaving aircraft cabin and
compartments. Aircraft cabin shall only be entered or exited by steps or loading
bridges, which have been properly positioned and secured. Holds and compartments
shall only be entered or exited by using the appropriate elevating device, which has
been positioned and secured, e.g. conveyor belt and cargo loader;
8. Personnel shall not walk or stand on a moving conveyor belt.
1.12 PHYSIOLOGICAL EFFECTS OF FLYING
1.12.1 Pressurization- Hypoxia
The human body requires a certain amount of oxygen to function normally. It is therefore
necessary, when aircraft fly at high altitudes, where there is insufficient oxygen in the air, to
artificially supply oxygen for the crew and passengers, which is approximately equivalent to
the oxygen amount normally available on the ground.
Oxygen is normally supplied to the passengers and crew in flight, by pressurizing the aircraft
cabin to an approximate altitude of 6000 feet, regardless of the lower pressure of the outside
air and the consequent reduction in the oxygen.

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The air inside the cabin and flight deck is maintained at a pressure about equal to the normal
pressure in which humans live. Provisions are made on the aircraft for a supply of oxygen for
crew and passengers, should a decompression of the aircraft occur.
This supply is (oxygen) comprised of fixed cylinders, supply lines and masks for the flight
crew. Portable Oxygen Bottles described in chapter 3, are provided for cabin crew and
passengers (for first aid).
The most noteworthy effects and symptoms of oxygen deficiency (hypoxia) are:
1. Slowness and confusion of the mental process. Perhaps without the victim being aware
of them;
2. Impaired vision, early in the process, and later hearing will be affected;
3. Urge for rapid deep breathing may be felt, but should be resisted because of other
physiological changes that might result;
4. The skin will be pale and moist and there may be bluish discoloration of lips, finger tips
and earlobes;
5. Continued exposure can result in unconsciousness or death.
The degree of hypoxia varies according to the amount of oxygen deficiency, and its onset
depends on the rate of decompression.
The danger of hypoxia is that not only does the subject not notice the gradual deterioration,
but he actually experiences a feeling of wellbeing.
Prolonged exposure to severe hypoxia could result in brain damage. At 40,000 feet, it is
estimated that without oxygen, death would ensue in ninety seconds.
The rate and depth of respiration is usually carefully controlled to maintain adequate intake of
oxygen and steady removal of carbon dioxide (CO2).
Deep breathing without exercise, (hyperventilation), leads to an inappropriate loss of CO2

from the body. After a few minutes, this leads to numbness or tingling of hands and feet,
twitching and even unconsciousness.

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Hyperventilation often accompanies fear or excitement. Holding the breath, breathing into a
paper bag or shallow breathing allows the CO2 to accumulate to its normal level, and cures
symptoms.
The heart works much harder under lack of oxygen. A decreased oxygen demand could result
in a heart failure, particularly if the heart is already weak.
During rapid decompression, a continuous exhalation is experienced as the air in the lungs
expands.
Holding breath would result in bursting of the lungs. Swallowing could cause the throat to
“lock” with the same result.
1.12.2 Time of Useful Consciousness
The time of useful consciousness at any altitude is the maximum length of time the exposed
individual has to perform the useful tasks necessary for his survival (such as donning of an
oxygen mask) after rapid decompression, is shown in the table below:
Table 1.23.2-1
Altitude Time
18,000 feet 20-30 minutes
Renegade Air aircraft usually do not fly higher than 24000feet
1.12.3 Decompression
Uncontrolled Decompression
Uncontrolled decompression refers to an unexpected drop in the pressure of a sealed system,

such as an aircraft cabin.
Where the speed of the decompression occurs faster than air can escape from the lungs, this is
known as explosive decompression (ED), and is associated with explosive violence.

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Where decompression is still rapid, but not faster than the lungs can decompress, this is
known as rapid decompression.
Lastly, slow decompression or gradual decompression occurs so slowly that humans may not
detect it before hypoxia sets in.
Generally uncontrolled decompression results from human error, material fatigue,

engineering failure or impact that causes a pressure vessel either not to pressurize, or to vent
into lower-pressure surroundings.
The term uncontrolled decompression here refers to the unplanned depressurization of vessels
that are occupied by people, for example an aircraft cabin at high altitude, a spacecraft, or a
hyperbaric chamber.
For the catastrophic failure of other pressure vessels used to contain gas, liquids, or reactants
under pressure, the term explosion is more commonly used, or other specialized terms such as
BLEVE may apply to particular situations.
Decompression can occur due to structural failure of the pressure vessel, or failure of the
compression system itself.
The speed and violence of the decompression is affected by the size of the pressure vessel,
the differential pressure between the inside and outside of the vessel and the size of the leak
hole.
The Kenya civil Aviation Authority recognizes three distinct types of decompression events
in aircraft:
i) Explosive decompression/ Rapid decompression
ii) Slow/Gradual decompression
i) Explosive decompression/Rapid decompression
Explosive decompression occurs at a rate swifter than that at which air can escape from the
lungs, typically in less than 0.1 to 0.5 seconds. The risk of lung trauma is very high, as is the
danger from any unsecured objects that can become projectiles because of the explosive
force, which may be likened to a bomb detonation.

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After an explosive decompression within an aircraft, a heavy fog may immediately fill the
interior as the cabin air very rapidly cools and condenses.
ii) Slow/Gradual decompression
Slow, or gradual, decompression occurs slowly enough to go unnoticed and might only be
detected by instruments. This type of decompression may also come about from a failure to
pressurize as an aircraft climbs to altitude.
An example of this is the Helios Airways Flight 522 crash, in which the pilots failed to check
the aircraft was pressurizing automatically and then react to the warnings that the aircraft was
depressurizing.
Bullets cause explosive decompression
Aircraft fuselages are designed with ribs to prevent tearing; the size of the hole is one of the
factors that determines the speed of decompression, and a bullet hole is too small to cause
rapid or explosive decompression.
The most likely cause of hypoxia in high altitude aircraft is loss of aircraft pressurization.
Pressurization loss at altitude through compressor or structural failure is extremely unlikely in
commercial aircraft.
The treatment for hypoxia is the re-establishment of an adequate oxygen pressure in the
lungs. This may be accomplished through the use of an oxygen mask, pressurization, or
descent to a lower altitude. Recovery from hypoxia is usually rapid (within 20 seconds after
oxygen is administered).
The severely hypoxic individual will usually have no memory of having lost consciousness.
Artificial respiration may be necessary in some cases.
Engineering techniques used in the construction of aircraft’s (wedge doors, multipane wedge
windows, fuselage skin ripstoppers), make it unlikely that an involuntary loss of
pressurization will occur.
However, the possibility that decompression might follow some failure of the pressure hull
makes it imperative that all concerned should be aware of the physical characteristics and
physiological effects of pressure loss.

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Decompression effects depend upon several factors, total cabin volume, size of the hole in the
pressure hull, pressure differential and the flight altitude. The first two factors determine the
time required for decompression, while the last two govern the expansion ration for gases
within the cabin and various body cavities.
The time required for equalization of cabin and external pressures during decompression
depends primarily upon the size of the hole or leak in the pressure hull.
If this hole is large enough to allow a rapid loss of pressure, certain physical phenomena will
result. These include an initial noise, followed by rapid movement of cabin air, toward the
hole; this rush of air will carry with it paper, loose clothing, dirt and other light objects lying
in its path.
In addition, there will be a noticeable sudden decrease in cabin air temperature with a marked
fogging, due to moisture condensation in the expanding cabin atmosphere.
Several physiological changes, including a rapid chest expansion, cheek and lip flutter, due to
loss of air from the lungs, transient pain in the ears and sinuses, noticeable feeling of
abnormal fullness due to intestinal gas expansion, and some in communication will also
occur.
The hazard of decompression is not physical damage by the pressure change, but the possible
subsequent hypoxia resulting from exposure to low atmospheric pressure.
In the event of decompression at high altitudes, first consideration must be the administration
of oxygen.
1.12.3.1 Cracked Window
If a window cracks during flight, there is no imminent danger. Flight deck must be informed
immediately:
1. Reseat passengers if possible;

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2. Inform passengers to fasten seatbelt;
3. Lead Cabin Attendant keep Flight Deck informed.
If C/C onboard assist Lead Cabin Attendant as needed.
Action of C/C, if onboard:
1. Discontinue all services;

2. Stow all trolleys and secure galley.
3. Secure yourself and think Oxygen.
4. Assist Lead Cabin Attendant as needed.
5. Wait for response from the cockpit ‘Crew resume duties’.
6. Check on the cockpit
7. Administer First Aid and give report to cockpit crew.
1.12.4 Jetlag (Circadian Dysrhythmia)
This is the general orientation and disruption of the body’s natural functions, which is
encountered when passing rapidly through several time zones.
Ensure adequate sleep/rest prior to and between flights. If any continual sleep disturbance is
encountered seek advice from medical doctor.
Precautions to be taken:
1. Rest well before the flight;
2. Try to get as much sleep per 24 hours when you are away on a trip as you would in a
normal 24 hour period at home;
3. Avoid smoking;
4. Drink plenty of fluids, but avoid eating heavily and drinking alcohol or caffeine-
containing beverages before bedtime;

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5. Trust your own feelings. If you feel sleepy and circumstances permit, then sleep.
Likewise, if you wake spontaneously and cannot go back to sleep within 30 minutes,
then get up;
6. You may wish to use physical or mental relaxation techniques to assist you to fall
asleep although, once again, if you do not fall asleep in 30 minutes, get out of bed;
7. You may find that a nap is useful in improving alertness, but if taken immediately
before a duty period, then restrict the nap to 45 minutes. A nap will reduce the length of
continuous wakefulness and remember, some sleep is better than none;
8. During the flight, exercise even in your seat will help maintain alertness;
9. A variety of sleeping drugs is available, but these may not be compatible with flying
and may be habit-forming and are not generally recommended.

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1.13 JUST CULTURE
A just culture is one in which both individuals and the organization as a whole takes every
opportunity to learn and improve. This includes learning from near misses and incidents,
which can provide vital opportunities for understanding and improving training, processes
and overall service delivery.
All Renegade Air employees are expected to behave in a manner which supports the
Company’s policies and rules. It is the responsibility of each individual to perform his duties,
and the supervisory personnel is responsible for monitoring compliance of duties based on
regulations and company manuals and taking care if rules and regulations are not followed.
If an employee has information applicable to any of the company’s operations, which

includes but is not limited to flight, ground, technical and administrative issues that could
affect safety, the employee must notify his supervisor immediately.
In the event the supervisor is not willing or able to accept this information, then the
individual is free to contact any manager to pursue it further.
Safety Reporting Forms are available through which all staff can use for submitting reports.
It is important that if an employee is or has been involved in actions which could affect safety
applicable to flight, ground or technical or administrative issues, including operational,
technical and airworthiness errors, the employee is encouraged to come forward in the
knowledge that disciplinary action will not be taken by Renegade Air if all of the following
criteria apply:
1. The employee gives full co-operation in the investigation of the event;
2. The employee was not involved in deliberate or criminal misconduct or acts

constituting gross negligence;
3. The employee was not under the influence of drugs or alcohol;
4. The employee neither intended nor was aware that the resulting near miss, error or
incident would occur.

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CABIN CREW MANAGEMENT

Cabin Crew Manual Document Reference:

1.1 OPERATIONS MANUALS TO BE CARRIED---------------------------------------3

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

1.1 OPERATIONS MANUALS TO BE CARRIED

1.1.1 Cabin Crew Manual

1.1.2 Cabin Crew Members

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference: RNG/FLT/2/CCM

Flight Ground Head of

Ground Lead Cabin

Date: 01st February 2020 CCM - Version 1

Cabin Crew Manual Document Reference:

1.1.4 Safety of Flight Operations

Illustration of Flight Operations basic structure and Management personnel responsibilities

1.1.5 Qualification Validity

It shall be ensured that Cabin Crew Members:

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

1.1.6 Crew Regulations

1.1.7 Crew baggage

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

1.2 COMPETENCE OF THE CABIN CREW

Cabin Crew Minimum Qualifications

• Is at least 19 years of age.

Lead Cabin Attendant

Reporting to Head of Inflight

Duties and Responsibilities

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

• Co-ordinate and organize the functions and tasks of cabin crew

i) Any Emergency situation on board

• To ensure that correct action is taken in an event of an emergency.

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

• Possess a valid Cabin Crew Member Certificate issued by KCAA.

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

1.3 CABIN CREW RESPONSIBILITIES AND OPERATING RESTRICTIONS

1) Ensure harmony and good communication between the Cabin

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

1.3.1 Head of Inflight

Reports to: Head of Operations

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

i) Holder of valid Cabin Crew license/certificate

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

1.4 DUTIES AND RESPONSIBILITIES OF THE CABIN CREW

Cabin Crew Members

Report to: Head of Inflight

Date: 01st February 2020 CCM -

Cabin Crew Manual Document Reference:

Cabin Crew shall:

The Cabin Crew shall: