CCTM

Rev : 01
CABIN CREW TRAINING MANUAL Page : 01

PREFACE Date : 07-2023
INTRODUCTION
Documents used within AURES FLIGHT ACADEMY departments are Subject to manage and control. The primary
purpose of document control is to ensure necessary, accurate and up-to-date documents are available to those personnel
required to use them, to include, in the case of outsourced operational functions, employees of external service providers.
Accordingly,
 This manual defines the procedures and controls that have been designed to ensure that 'safe operational practices and
airworthy airplanes’ are produced under controlled conditions.
 The Company has introduced a Quality Management System as a basis for continuing operations. All Managers and
Supervisors are responsible for ensuring their team members are aware of and understand this system. Every individual in the
company is responsible for ensuring "quality" in their own activities.
 This document shall apply to all work undertaken by AURES FLIGHT ACADEMY unless covered in Quality Plans detailing
specific requirements. It forms the company's response to the requirements of DACM.
. It has been prepared in accordance with the relevant provisions of the DACM it also contains company policies,
regulations and procedures and it complies with publications of the DACM.
The holder of this manual is responsible for keeping his copy updated by immediately inserting, deleting, or changing all
revisions whenever issued.
CABIN CREW TRAINING MANUAL Page 156

Rev : 01
Policy
The CABIN CREW TRAINING MANUAL is Volume Three of the operation manual. It contains AURES FLIGHT
ACADEMY policies, regulations and procedures for cabin crew: it has been prepared in accordance with the relevant
provisions of DACM and Operations manual (OM). In addition, it contains the applicable national rules and regulations as
well as relevant ICAO standards and recommendations.
The CCTM shall be used in connection with the following AURES FLIGHT ACADEMY manuals; Parts of the Operations
manual (OM) that are relevant to the cabin crew duties. Corporate Manual Training Manual, Safety Manual, Quality
Manual; these parts pertaining interfaces, shall be referred to when the need arises. All cabin crew have been assigned
with a personal copy of the CCTM by the means of controlled distribution, which shall be carried on each flight. The well
being, update, and carriage of manual on each flight is personal responsibility.
All Company will be provided with an updated copy easy to reach.
All operations personal shall either have easy access to those parts of the CABIN CREW TRAINING MANUAL that are
relevant to their duties, or shall be issued with a personal copy of those parts, the rules and regulations contained in the
CABIN CREW TRAINING MANUAL shall be adhered to by all cabin crew at all times .In the event of willful or negligent
disobedience the personal involved may become subject to disciplinary, legal or penal action.
However, nothing contained in the CABIN CREW TRAINING MANUAL shall prevent cabin crew members from exercising
their own best judgment in emergencies or during any irregularity for which the CABIN CREW TRAINING MANUAL gives
no provisions.
Approval
The CABIN CREW TRAINING MANUAL and all revisions shall be officially submitted to DACM for revision and acceptance.
The front page shall show that.
Purpose of this manual:

This manual serves as “Syllabus Ground & Flight Training Course” to ensure that all cabin crew are kept informed and
educated of current safety and emergency equipment & procedures.
Each emergency situation is basically different, No procedure or instructions can include all possible types of accidents or
Emergency situations.
The way to act and perform before, during and after an “emergency” will depend on the individual’s initiation and good
judgment through good knowledge of the “emergency” equipment and procedures.
If there is an Emergency:
1. Do everything possible for the passenger

2. Leave the Aircraft without delay or hesitation
3. Do not allow the passengers to re-enter the aircraft
4. Stay out and away of the aircraft
 The primary objective of emergency training is to evacuate the aircraft safely in a minimum amount of time.

Rev : 01
REMEMBER
CABIN CREW HAVE THE POWER OF LIFE AND DEATH IN AN EMERGENCY
SO ACT CORRECTLY QUICKLY AND POSITIVELY.
Common Language:
It has been agreed that the Common Language in AURES FLIGHT ACADEMY manuals and communications is the
English language, Also it is used by flight crew members for communication with the cabin crew during line operations, so
when using this manual the following terms shall have the meaning below:
 Shall: an action verb means that the application is Mandatory

 Should: an action verb means that the application is Recommended
 May: an action verb means that the application is Optional
 He: references to both sexes
System of Amendment and Revision
Each holder of the CCTM, each person responsible for a copy of the CCTM in his keeping (e.g. an office copy being a
source of reference for him/her and others) shall revise the manual at the time specified with the amendment and
complete the record of revisions. Pre-flight briefing is made use of for random manual inspection to ensure follow up of
manual update.
Handwritten amendments are permissible only in situations requiring immediate revision in the interest of safety ; they
shall be initiated and put into force by a circular or a teletype message of the flight operations Director they shall be
followed by a formal amendment as soon as practicable and the authority shall be informed immediately.
With each normal amendment an updated “lists of effective pages “(which forms part of the CCTM) shall be issued,
which will enable the user to check whether his manual is up-to-date.
In order to identify changes, additions or deletions, a vertical line is used to outline revised or newly published
paragraphs on the pages.
The CCTM, its amendments and revisions are published and issued by the cabin crew department. The cabin crew
manager is responsible for its contents, and for keeping the instructions and information up-to-date.
Note: When an amendment concerns any provision or procedure which must be approved by the authority, such
approval shall have been obtained before the amendment becomes effective. Only when immediate amendments or
revisions are required in the interest of safety, may they be published and applied immediately provided that any
approval required has been applied for.
In addition, the revision letter is identifying the revised pages and briefly describing the change. Personnel are required
to carefully take note of the change.

Rev : 01
When it become necessary to effect changes to the CCTM at very short notice or to effect changes limited to a defined
period of time , a” Temporary Revision “ will be published either in the form of a revised reprint of the affected page on
yellow paper or by a circular issued by the cabin crew department .the page(s) affected shall be entered in the “ temporary
revision record” Temporary Revisions shall be brought to the attention of the authority immediately –if required – and
unless limited to a defined period of time ,be followed by a normal amendment as soon as practicable.
Also a periodical check on a scheduled basis during “Recurrent training and as part of evaluations” is performed to ensure
that each cabin crew keeping the manual up-to-date.
Revision to the cabin crew Safety manual shall be inserted by the authorized user without delay. After inserting the
revision enter the appropriate data in the revision sheet below. The compliance has to be singed under inserted by
revision will be issued at regular intervals, retain this revision sheet until officially.

Rev : 01
Record of normal revisions (NR):

When receiving a revision, insert the "Date filed", "Filed by" and sign in the "Signature" box.
Issue No. Issue Date Date filed Filed by Signature
Issue 1 JUIL. 2023

Rev : 01
Record of Temporary Revisions (TR):

When receiving a Temporary Revision, insert the "Issue date", "Date filed", "Filed by" and sign in the "Signature" box.
TR No. Issue Date Date filed Filed by Signature Remarks

Rev : 01
Distribution List
NO. OF
NO ASSIGNED *CONTROLLED NO. MEDIA
COPIES
1 DACM 1.1
2 Post holders
1. C.E.O 1.2.1
2. Accountable Manager 1.2.2
3. Accounts Manager 1.15.1
4. Operations Director 1.3.2
5. Technical Director 1.4.1
6. Safety Director 1.5.1
7. Quality Assurance Mgr 1.6.1
8. Training Manager 1.7.1
9. Instructor 1.7.2
*Where the Second digit in the control number indicate the following departments:
1- DACM 5- Safety Department 9- Cabin Crew 13- Aircraft
2- Top Management 6- Quality Assurance Department 10-Security Department 14- Staff
3- Operation Department 7- Training Department 11-Commercial Department 15-Financial Department
4- Technical department 8- Dispatch. 12- Stations

Rev : 01
LIST OF EFFECTIVE PAGES

paragraph
paragraph
Subpart
Subpart
revision
revision
page
page
date
part
date
part
PREFACE 01 03 02 01 1 07-2023
01 1 07-2023 01 03 02 02 1 07-2023
02 1 07-2023 01 03 02 03 1 07-2023
03 1 07-2023 01 04 00 01 1 07-2023
04 1 07-2023 01 05 02 01 1 07-2023
05 1 07-2023 01 05 02 01 1 07-2023
06 1 07-2023 01 05 05 01 1 07-2023
07 1 07-2023 01 05 06 01 1 07-2023
08 1 07-2023 01 05 06 02 1 07-2023
1 07-2023 01 05 06 03 1 07-2023
09
01 05 06 04 1 07-2023
10 1 07-2023
01 06 00 01 1 07-2023
11 1 07-2023
01 06 01 01 1 07-2023
12 1 07-2023 01 07 00 01 1 07-2023
13 1 07-2023 01 08 00 01 1 07-2023
GTOC 01 08 03 01 1 07-2023
01 1 07-2023 01 08 04 01 1 07-2023
02 1 07-2023 01 08 08 01 1 07-2023
03 1 07-2023 01 09 00 01 1 07-2023
04 1 07-2023 01 09 03 01 1 07-2023
05 1 07-2023 01 10 00 01 1 07-2023
06 1 07-2023 01 12 00 01 1 07-2023
07 1 07-2023 01 12 02 01 1 07-2023
08 1 07-2023 01 12 03 01 1 07-2023
09 1 07-2023 01 12 06 01 1 07-2023
10 1 07-2023 01 12 06 02 1 07-2023
11 1 07-2023 PART 2 :PRVENTION MEASURES
12 1 07-2023 02 00 00 01 1 07-2023
02 00 00 02 1 07-2023
13 1 07-2023
02 00 00 03 1 07-2023
PART 0 : ADMINISTRATION AND
02 01 04 01 1 07-2023
CONTROL
02 01 05 01 1 07-2023
00 00 00 01 1 07-2023
02 01 05 02 1 07-2023
00 01 01 01 1 07-2023
02 01 06 01 1 07-2023
01 01 02 01 1 07-2023
02 01 07 01 1 07-2023
PART 1 : ORGANIZATON AND
REGULATIONS 02 01 07 02 1 07-2023
01 00 00 01 1 07-2023 02 01 08 01 1 07-2023
01 00 00 02 1 07-2023 02 02 00 01 1 07-2023
01 00 00 03 1 07-2023 02 05 00 01 1 07-2023
01 02 00 01 1 07-2023 02 05 02 01 1 07-2023
01 03 00 01 1 07-2023 02 07 00 01 1 07-2023
01 03 01 01 1 07-2023
Rev : 01
paragraph
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date
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part
date
02 07 01 01 1 07-2023 preface
02 07 02 01 1 07-2023 03 09 12 01 1 07-2023
02 07 04 01 1 07-2023 03 10 02 01 1 07-2023
02 08 00 01 1 07-2023 03 10 03 01 1 07-2023
02 09 00 01 1 07-2023 03 11 03 01 1 07-2023
02 09 04 01 1 07-2023 03 11 04 01 1 07-2023
02 11 00 01 1 07-2023 03 11 04 02 1 07-2023
02 13 00 01 1 07-2023 03 11 07 01 1 07-2023
02 14 02 01 1 07-2023 03 12 00 01 1 07-2023
02 14 03 01 1 07-2023 03 12 01 01 1 07-2023
02 16 00 01 1 07-2023 03 12 01 02 1 07-2023
02 17 01 01 1 07-2023 03 12 01 03 1 07-2023
02 17 01 02 1 07-2023 03 12 01 04 1 07-2023
02 17 01 03 1 07-2023 03 12 02 01 1 07-2023
02 17 01 04 1 07-2023 03 12 02 02 1 07-2023
02 17 01 05 1 07-2023 03 12 02 03 1 07-2023
PART3 :EMERGENCY PROCEDURES 03 12 03 01 1 07-2023
03 00 00 01 1 07-2023 03 12 04 01 1 07-2023
03 00 00 02 1 07-2023 03 12 04 02 1 07-2023
03 00 00 03 1 07-2023 03 12 05 01 1 07-2023
03 01 00 01 1 07-2023 03 12 06 01 1 07-2023
03 01 09 01 1 07-2023 03 13 00 01 1 07-2023
03 02 04 01 1 07-2023 03 13 01 01 1 07-2023
03 03 04 01 1 07-2023 03 13 02 01 1 07-2023
03 04 02 01 1 07-2023 03 13 05 01 1 07-2023
03 04 06 01 1 07-2023 PART 4 :SURVIVAL
03 04 07 01 1 07-2023 04 00 00 01 1 07-2023
03 04 07 02 1 07-2023 04 00 00 02 1 07-2023
03 04 08 01 1 07-2023 04 00 00 03 1 07-2023
03 05 03 01 1 07-2023 04 02 00 01 1 07-2023
03 05 04 01 1 07-2023 04 02 01 01 1 07-2023
03 05 05 01 1 07-2023 04 02 01 02 1 07-2023
03 05 05 02 1 07-2023 04 03 00 01 1 07-2023
03 05 05 03 1 07-2023 04 03 02 01 1 07-2023
03 06 02 01 1 07-2023 04 03 04 01 1 07-2023
03 07 00 01 1 07-2023 04 03 07 01 1 07-2023
03 07 03 01 1 07-2023 04 03 08 01 1 07-2023
03 07 08 01 1 07-2023 04 04 00 01 1 07-2023
03 08 00 01 1 07-2023 04 05 00 01 1 07-2023
03 08 05 01 1 07-2023 04 05 03 01 1 07-2023
03 09 00 01 1 07-2023 04 05 08 01 1 07-2023
03 09 08 01 1 07-2023 04 06 02 01 1 07-2023
03 09 10 01 1 07-2023 04 06 04 01 1 07-2023
Rev : 01
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04 06 05 01 1 07-2023 05 18 08 01 1 07-2023
04 06 06 01 1 07-2023 05 18 09 01 1 07-2023
04 06 10 01 1 07-2023 05 19 02 01 1 07-2023
04 07 00 01 1 07-2023 05 19 06 01 1 07-2023
04 07 08 01 1 07-2023 05 20 00 01 1 07-2023
04 07 12 01 1 07-2023 05 21 00 01 1 07-2023
04 08 00 01 1 07-2023 05 24 00 01 1 07-2023
04 08 05 01 1 07-2023 05 25 04 01 1 07-2023
04 08 07 01 1 07-2023 05 26 00 01 1 07-2023
PART 5:FIRST AID 05 26 04 01 1 07-2023
05 00 00 01 1 07-2023 05 27 01 01 1 07-2023
05 00 00 02 1 07-2023 05 27 02 01 1 07-2023
05 01 00 01 1 07-2023 05 27 02 02 1 07-2023
05 04 00 01 1 07-2023 05 27 03 01 1 07-2023
05 05 00 01 1 07-2023 05 27 03 02 1 07-2023
05 07 00 01 1 07-2023 05 28 01 01 1 07-2023
05 08 00 01 1 07-2023 PART 6 : PORTABLE EMERGENCY
05 08 05 01 1 07-2023 EQUIPMENT
05 08 10 01 1 07-2023 06 00 00 01 1 07-2023
05 08 13 01 1 07-2023 06 00 00 02 1 07-2023
05 08 16 01 1 07-2023 06 02 02 01 1 07-2023
05 08 18 01 1 07-2023 06 02 02 02 1 07-2023
05 09 02 01 1 07-2023 06 02 03 01 1 07-2023
05 09 03 01 1 07-2023 06 03 00 01 1 07-2023
05 09 04 01 1 07-2023 06 03 00 01 1 07-2023
05 09 04 02 1 07-2023 06 03 01 01 1 07-2023
05 10 00 01 1 07-2023 06 03 02 01 1 07-2023
05 10 02 01 1 07-2023 06 03 02 02 1 07-2023
05 11 00 01 1 07-2023 06 03 02 03 1 07-2023
05 11 00 02 1 07-2023 06 03 04 01 1 07-2023
05 13 00 01 1 07-2023 06 03 04 02 1 07-2023
05 13 03 01 1 07-2023 06 03 05 01 1 07-2023
05 14 04 01 1 07-2023 06 03 06 01 1 07-2023
05 15 01 01 1 07-2023 06 03 07 01 1 07-2023
05 15 02 01 1 07-2023 06 03 08 01 1 07-2023
05 15 04 01 1 07-2023 06 03 09 01 1 07-2023
05 16 01 01 1 07-2023 06 04 01 01 1 07-2023
05 16 02 01 1 07-2023 06 04 02 01 1 07-2023
05 17 00 01 1 07-2023 06 04 04 01 0 07-2023
05 18 00 01 1 07-2023 06 04 06 01 0 07-2023
05 18 02 01 1 07-2023 PART 7: AIRCRAFT TYPE
05 18 05 01 1 07-2023 07 00 00 01 1 07-2023
05 18 06 01 1 07-2023 07 00 00 02 1 07-2023
Rev : 01
paragraph
Subpart
revision
page
date
part
07 13 00 05 1 07-2023
07 13 00 06 1 07-2023
07 13 00 07 1 07-2023
07 13 01 01 1 07-2023
07 14 00 01 1 07-2023
07 14 02 01 1 07-2023
07 14 02 02 1 07-2023
07 14 03 01 1 07-2023
07 14 03 02 1 07-2023
07 14 04 01 1 07-2023
07 14 05 01 1 07-2023
07 14 06 01 1 07-2023
07 14 06 02 1 07-2023
07 14 06 03 1 07-2023
07 14 06 04 1 07-2023
07 14 06 05 1 07-2023
07 15 00 01 1 07-2023
07 15 01 01 1 07-2023
07 15 01 02 1 07-2023
07 15 01 03 1 07-2023
07 15 02 01 1 07-2023
07 15 03 01 1 07-2023
07 16 01 01 1 07-2023
07 16 02 01 1 07-2023
07 16 02 02 1 07-2023
07 16 02 03 1 07-2023
07 16 03 01 1 07-2023
07 17 00 01 1 07-2023
07 17 02 01 1 07-2023
07 17 04 01 1 07-2023
07 17 05 01 1 07-2023
07 17 05 02 1 07-2023
PART 8: SECURITY
08 00 00 01 1 07-2023
08 00 00 02 1 07-2023
08 01 00 01 1 07-2023
08 02 05 01 1 07-2023
08 02 09 01 1 07-2023
08 02 09 02 1 07-2023
08 02 09 03 1 07-2023
08 02 10 01 1 07-2023
08 02 10 02 1 07-2023
08 02 11 01 1 07-2023
Rev : 01
paragraph
paragraph
Subpart
revision
Subpart
revision
page
part
date
page
date
part
08 02 11 02 1 07-2023 09 17 00 01 1 07-2023
08 02 11 03 1 07-2023 09 17 02 01 1 07-2023
08 02 11 04 1 07-2023 09 17 02 02 1 07-2023
08 02 12 01 1 07-2023 09 17 02 03 1 07-2023
08 02 12 02 1 07-2023 09 17 04 01 1 07-2023
08 02 13 01 1 07-2023 09 21 00 01 1 07-2023
08 02 14 01 1 07-2023 09 24 00 01 1 07-2023
08 02 15 01 1 07-2023 PART 10: QUALIFICATION PROCESS &
08 02 16 01 1 07-2023 TRAINING PROGRAM
08 02 17 01 1 07-2023 10 00 00 01 1 07-2023
08 02 17 02 1 07-2023 10 01 00 01 1 07-2023
08 02 17 03 1 07-2023 10 03 00 01 1 07-2023
08 02 17 04 1 07-2023 10 06 01 01 1 07-2023
08 02 17 05 1 07-2023 10 07 00 01 1 07-2023
08 02 17 06 1 07-2023 10 08 01 01 1 07-2023
08 02 18 01 1 07-2023 10 10 00 01 1 07-2023
08 02 18 02 1 07-2023 10 12 00 01 1 07-2023
08 02 18 03 1 07-2023 10 12 00 02 1 07-2023
08 04 01 01 1 07-2023 10 12 00 03 1 07-2023
08 04 01 02 1 07-2023 10 12 00 04 1 07-2023
08 05 00 01 1 07-2023 10 12 00 05 1 07-2023
08 05 00 01 1 07-2023 10 12 00 06 1 07-2023
08 05 00 02 1 07-2023 10 12 00 07 1 07-2023
08 05 00 03 1 07-2023 10 12 00 08 1 07-2023
08 05 00 04 1 07-2023 10 13 00 01 1 07-2023
08 05 00 05 1 07-2023 10 13 01 01 1 07-2023
08 05 00 06 1 07-2023 10 13 01 02 1 07-2023
08 05 00 07 1 07-2023 10 14 00 01 1 07-2023
08 05 00 08 1 07-2023 10 14 01 01 1 07-2023
08 05 00 09 1 07-2023 10 14 01 02 1 07-2023
08 05 00 10 1 07-2023 10 14 02 01 1 07-2023
08 06 03 01 1 07-2023 10 14 02 02 1 07-2023
08 06 06 01 1 07-2023 10 15 00 01 1 07-2023
08 06 07 01 1 07-2023 10 16 00 01 1 07-2023
08 06 09 01 1 07-2023 10 17 00 01 1 07-2023
PART 9: SOP PART 11: FORMS
09 00 00 01 1 07-2023 11 00 00 01 1 07-2023
09 01 00 01 1 07-2023 11 01 00 01 1 07-2023
09 08 00 01 1 07-2023 11 02 03 01 1 07-2023
09 11 00 01 1 07-2023 11 03 00 01 1 07-2023
09 13 00 01 1 07-2023 11 03 00 02 1 07-2023
09 15 03 01 1 07-2023 11 03 00 03 1 07-2023
09 16 00 01 1 07-2023 11 04 00 01 1 07-2023
Rev : 00
paragraph
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Subpart
revision
Subpart
revision
page
part
date
page
date
part
11 04 00 02 1 07-2023 11 19 00 20 1 07-2023
11 05 00 01 1 07-2023 11 19 00 21 1 07-2023
11 06 00 01 1 07-2023 11 19 00 22 1 07-2023
11 07 00 01 1 07-2023 11 19 00 23 1 07-2023
11 08 00 01 1 07-2023 11 19 00 24 1 07-2023
11 09 00 01 1 07-2023 11 19 00 25 1 07-2023
11 09 00 02 1 07-2023 11 19 00 26 1 07-2023
11 10 00 01 1 07-2023 11 19 00 27 1 07-2023
11 11 00 01 1 07-2023 11 19 00 28 1 07-2023
11 12 01 01 1 07-2023 11 19 00 29 1 07-2023
11 12 02 01 1 07-2023 11 19 00 30 1 07-2023
11 12 03 01 1 07-2023 11 19 00 31 1 07-2023
11 13 01 01 1 07-2023 11 19 00 32 1 07-2023
11 13 02 01 1 07-2023 11 19 00 33 1 07-2023
11 13 03 01 1 07-2023 PART 12: SAFETY BRIEFING
11 14 00 01 1 07-2023 QUESTIONS
11 14 00 02 1 07-2023 12 00 00 01 1 07-2023
11 15 00 01 1 07-2023 12 00 00 02 1 07-2023
11 15 00 02 1 07-2023 12 02 00 01 1 07-2023
11 16 00 01 1 07-2023 12 02 00 02 1 07-2023
11 16 00 02 1 07-2023 12 02 00 03 1 07-2023
11 16 00 03 1 07-2023 AAPENDIX I :DANGEROUS GOODS
11 17 00 01 1 07-2023 01 1 07-2023
11 18 00 01 1 07-2023 02 1 07-2023
11 19 00 01 1 07-2023
03 1 07-2023
11 19 00 02 1 07-2023
04 1 07-2023
11 19 00 03 1 07-2023
05 1 07-2023
11 19 00 04 1 07-2023
11 19 00 05 1 07-2023 06 1 07-2023
11 19 00 06 1 07-2023 07 1 07-2023
11 19 00 07 1 07-2023 08 1 07-2023
11 19 00 08 1 07-2023 09 1 07-2023
11 19 00 09 1 07-2023 10 1 07-2023
11 19 00 10 1 07-2023 11 1 07-2023
11 19 00 11 1 07-2023 12 1 07-2023
11 19 00 12 1 07-2023 13 1 07-2023
11 19 00 13 1 07-2023 14 1 07-2023
11 19 00 14 1 07-2023 15 1 07-2023
11 19 00 15 1 07-2023
11 19 00 16 1 07-2023
11 19 00 17 1 07-2023
11 19 00 18 1 07-2023
11 19 00 19 1 07-2023
Rev : 00
Contents
1.1 Administration and control................................................................................................................................................2
1.2 Glossary...........................................................................................................................................................................2
1.1 Organization & Regulations.............................................................................................................................................3
1.2 CABIN CREW DEPARTMENT ORGANIZATION CHART..........................................................................................3
1.3 COMMUNICATION.................................................................................................................................................4
1.2.1 Auditing................................................................................................................................................................4
1.3.1 Management........................................................................................................................................................5
1.3.1.1 Cabin Crew Manager........................................................................................................................................5
1.3.1.2 Assistant Cabin Crew Manager.........................................................................................................................6
1.3.2 Non Management.....................................................................................................................................................7
1.3.2.1 Cabin Crew Instructor............................................................................................................................................7
1.3.2.2 PURSER...........................................................................................................................................................8
1.3.2.3 Cabin Crew member.........................................................................................................................................9
1.4 AURES FLIGHT ACADEMY regulations ................................................................................................................10
1.5 Legislation ............................................................................................................................................................10
1.5.1 Application, Monitoring and Control ..................................................................................................................10
1.5.2 Weekly Rosters .................................................................................................................................................11
1.5.3 Alterations to Rosters ........................................................................................................................................11
1.5.4 Flight & Duty Time Limitations & Rest Requirements .......................................................................................11
1.5.5 General Principles of Control of Flight, Duty & rest time ...................................................................................12
1.5.6 Flight Crew ........................................................................................................................................................13
1.5.6.1 Extension of Flying Duty Period by In-Fight Relief .........................................................................................14
1.5.6.2 Extension of Flying Duty Period by Split Duty ................................................................................................14
1.5.6.2 Positioning ......................................................................................................................................................15
1.5.6.3 Delayed Reporting Time .................................................................................................................................15
1.5.6.4 Rest Periods ...................................................................................................................................................16
1.5.6.5 Aircraft Commander's Discretion to Reduce Rest Period ..............................................................................16
1.5.6.6 Days Off .........................................................................................................................................................16
1.6 Cabin Crew General .............................................................................................................................................17
1.6.1 Cabin Crew Required ........................................................................................................................................18
1.7 Alcoholic Drinks ....................................................................................................................................................19
1.8 Crew Regulations and Health Requirements ...........................................................................................................20
1.8.1Medical Examinations ........................................................................................................................................20
1.8.2 Statutory Health Requirements .........................................................................................................................20
1.8.3 Psychoactive/problematic psychoactive use of substances and other intoxicating liquor .................................21
1.8.4 Testing For Alcohol (DACM) ..................................................................................................................................22
1.8.5 Blood Donation ......................................................................................................................................................22
1.8.6 Deep Sea Diving ...............................................................................................................................................22
1.8.7 Pregnancy .........................................................................................................................................................22
1.8.8 Meal Precautions Prior to and During Flight ......................................................................................................23
1.8.8.1 Symptoms and Treatment of Poisoning ....................................................................................................23
1.8.9 Immunization ...........................................................................................................................................23
1.8.10 Fatigue ............................................................................................................................................................23
1.9 Drugs ....................................................................................................................................................................24
1.9.1 Sleeping Tablets & Pharmaceutical Preparations .............................................................................................24
1.9.2 Use of prohibited drugs .....................................................................................................................................24
1.9.3 Testing For Prohibited Drugs ............................................................................................................................25
1.10 Accident / Illness ................................................................................................................................................26
1.10.1 Illness or Incapacitation While On Duty ...............................................................................................................26
Rev : 00
1.11 Quarantine Regulations ......................................................................................................................................26

1.12 Cabin Crew Qualifications, Training and Checking ................................................................................................27
1.12.1 General ............................................................................................................................................................27
1.12.2 Required Course if not flying for Certain time .................................................................................................28
1.12.3 Cabin Crew Carriage and Seating ...................................................................................................................29
1.12.4 Cabin Crew Seating ........................................................................................................................................29
1.12.5 Purser ..............................................................................................................................................................29
1.12.6 Admission to the Flight Deck ...............................................................................................................................30
1.12.7Cockpit Discipline .............................................................................................................................................31
1.12.8 Safety Issues ...................................................................................................................................................31
2.1 PREVENTIVE MEASURES.............................................................................................................................................3
2.2 GENERAL PREVENTIVE MEASURES.......................................................................................................................3
2.2.1 CHAIN OF COMMAND..........................................................................................................................................3
2.2.2 EMERGENCY BRIEFING......................................................................................................................................3
2.2.3 EMERGENCY EXITS.............................................................................................................................................3
2.2.4 CABIN CREW STATIONS / CALL NAME.........................................................................................................4
2.2.5 EMERGENCY EQUIPMENT CHECK.....................................................................................................................5
2.2.5.1 Public Address System.......................................................................................................................................5
2.2.5.2 Emergency Exit Lights Check.............................................................................................................................5
2.2.5.3 Service Trolleys...................................................................................................................................................5
2.2.5.4 Child Restraint Device (CRD).............................................................................................................................6
2.2.6 PREVENTIVE MEASURES WHILE OPENING/CLOSING DOORS.............................................................................6
2.2.6.1 Opening...............................................................................................................................................................6
2.2.6.2 Closing................................................................................................................................................................6
2.2.7 PASSENGERS.........................................................................................................................................................8
2.1.7.2 A Seating of Handicapped Passengers..............................................................................................................8
2.1.7.2B Non-ambulatory Passengers (WCHC)............................................................................................................8
2.1.7.2C Ambulatory, Handicapped Passengers (WCHRAVCHS and others)...............................................................8
2.1.7D Passenger on Oxygen.......................................................................................................................................8
2.1.7.3 Carriage of Stretchers.............................................................................................................................9
2.1.7.3A General...........................................................................................................................................................9
.2.1.7.3B Maximum Numbers........................................................................................................................................9
2.1.7.3C Position of the Patient in the Aircraft...............................................................................................................9
2.1.7.3 D Use of Vacant Seats Inboard of Stretchers...................................................................................................9
2.1.7.3E Flight Equipment Stretcher.............................................................................................................................9
2.1.8 Exclusion from Transportation ...........................................................................................................................10
2.1.9 Transportation of Children .....................................................................................................................................10
2.1.9.1 Infants (Maximum 20 infants) .........................................................................................................................10
Infants are children not older than 2 years of age. .....................................................................................................10
2.1.9.2 Minors (more than 2 but less than 12 years of age) .................................................................................10
2.1.9.3 Unaccompanied Minor (UM) (6 Maximum) ...............................................................................................10
2.2 Transportation of prisoners (Maximum 4) .....................................................................................................................11
2.3 CARRY ON BAGGAGE ................................................................................................................................................11
2.4 TRANSPORTATION OF LIVE ANIMALS .....................................................................................................................11
2.5 CARRIAGE OF FALCONS ............................................................................................................................................12
2.5.1 Policy ......................................................................................................................................................................12
2.5.2 Acceptance policy .........................................................................................................................................13
2.6. SELECTION OF DOOR MODE BEFORE TAKE-OFF .................................................................................................13
2.7 PASSENGER BRIEFING (Demonstration) ...................................................................................................................14
2.7.1 General ..................................................................................................................................................................14
2.7.2 BRIEFING BLIND/DEAF, HANDICAPPED PASSENGER ............................................................................15
2.7.3 DEAF PASSENGER BRIEFING.............................................................................................................................16
Rev : 00
2.7.4 Passengers, Seated Next To Over Wing Exits ......................................................................................................16

2.8 CABIN REPORT FOR TAKE-OFF ............................................................................................................................18
2.8.1 FASTEN SEAT BELT SIGNS ..................................................................................................................................18
2.9 TURBULENCE ..............................................................................................................................................................19
2.9.1 Causes and Effects .......................................................................................................................................19
2.9.2 Forecast Air Turbulence (FAT) ..............................................................................................................................19
2.9.3 Clear Air Turbulence (CAT) .....................................................................................................................................19
2.9.4 OBSERVATION OF THE CABIN ..................................................................................................................20
2.10 IRREGULARITIES DURING FLIGHT ....................................................................................................................20
2.11 CABIN REPORT FOR LANDING ............................................................................................................................21
2.12 AFTER LANDING ANNOUNCEMENT ........................................................................................................................21
2.13 SELECTION OF DOOR MODE AFTER LANDING ....................................................................................................22
2.14 SPECIAL PREVENTIVE MEASURES ........................................................................................................................22
2.14.1 COCKPIT CREW INCAPACITATION .............................................................................................................22
2.14.2 FUELLING WITH PASSENGERS ON BOARD ......................................................................................................23
2.14.3 DE-FUELING WITH PASSENGERS ON BOARD ...........................................................................................24
2.15 AIR JETTIES AND GROUND EQUIPMENT ...............................................................................................................24
2.16 FLOODING .................................................................................................................................................................25
2.17 COCKPIT DOOR SECURITY SYSTEM .....................................................................................................................25
2.17.1 FOR BOEING MODEL 737 ...........................................................................................................................25
3.0 EMERGENCY PROCEDURES........................................................................................................................................4
3.1.1General..................................................................................................................................................................4
3.1.2 Pre-departure.......................................................................................................................................................4
3.1.3Pre-taxi..................................................................................................................................................................4
3.1.4Taxi........................................................................................................................................................................4
3.1.5 Take-off................................................................................................................................................................4
3.1.6 Climb....................................................................................................................................................................4
3.1.7 Cruise...................................................................................................................................................................4
3.1.8 Descent................................................................................................................................................................4
3.1.9 Approach..............................................................................................................................................................5
3.1.9. A Landing............................................................................................................................................................5
3.2EMERGENCY EVACUATION......................................................................................................................................5
3.2.1 Considerations.....................................................................................................................................................5
3.2.2 Chain of Command..............................................................................................................................................5
3.2.3 Categories of Emergency Evacuation..................................................................................................................5
3.2.4 Evacuation Equipment.........................................................................................................................................6
3.2.5 Emergency Drills..................................................................................................................................................6
3.3UNPREPARED EVACUATION.....................................................................................................................................6
3.3.1 General.................................................................................................................................................................6
3.3.2 The Decision to Evacuate....................................................................................................................................6
3.3.3When to Evacuate.................................................................................................................................................6
3.3.4When Not to Evacuate..........................................................................................................................................7
3.3.5 Controlled Disembarkation...................................................................................................................................7
3.4 PREPARED EVACUATION....................................................................................................................................7
3.4.1Time to Prepare.....................................................................................................................................................7
3.4.2 Notification of Emergency to Cabin Crew............................................................................................................8
3.4.3Captain's Briefing (NITES).........................................................................................................................................8
3.4.4Procedure Following Captain's Briefing.................................................................................................................8
3.4.5 Initial Control of Passengers.............................................................................................................................8
Preparation of the Cabin....................................................................................................................................................8
3.4.6Passenger Briefing................................................................................................................................................9
3.4.7 Able-bodied Passengers Extend Crew Capabilities During in-flight Emergencies...............................................9
Rev : 00
3.4.8 Final Check of Cabin .........................................................................................................................................12

3.5B RACEPOSITIONS .............................................................................................................................................12
3.5.1 General ..............................................................................................................................................................12
3.5.2 Aft Facing Crew Seat ........................................................................................................................................12
3.5.3 Forward Facing Crew Seat ................................................................................................................................13
3.5.5.2 Infants on Laps ...............................................................................................................................................15
Position the infant on the adults' right knee with the seat belt fastened. Instruct the guardian to bend forward, with
arms locked under the infant, and to protect the infant's face with one hand ............................................................15
3.6.2 Emergency Landing/Ditching (English) .............................................................................................................18
3.7 EVACUATION PROCEDURE ..............................................................................................................................19
3.7.1 After the Aircraft Has Stopped ...........................................................................................................................19
3.7.2 Passenger Psychology and Crowd Control ...................................................................................................19
3.7.3 Time to Evacuate ..............................................................................................................................................19
3.7 .4 Engine Danger Areas .......................................................................................................................................20
3.7.5 after Evacuation ................................................................................................................................................20
3.7.6 Re-entering the Aircraft .................................................................................................................................20
3.7.7 Rescue Parties, Press and Public .....................................................................................................................20
3.7.8 Slide Evacuation of Disabled Passengers and Stretcher Cases .......................................................................21
3.7.8. A General .........................................................................................................................................................21
3.7.8. B Disabled Passengers ....................................................................................................................................21
3.7.8. C Stretcher Cases ............................................................................................................................................21
3.7.9 Summary ...........................................................................................................................................................21
3.8DECOMPRESSION ..............................................................................................................................................22
3.8.1 Cabin Pressure ..................................................................................................................................................22
3.8.2Time of Useful Consciousness ...........................................................................................................................22
3.8.3 Emergency Oxygen Systems ............................................................................................................................22
3.8.4 Slow Decompression .....................................................................................................................................22
3.8.5 Rapid Decompression ...................................................................................................................................22
3.8.6 Immediate Actions after Decompression ...........................................................................................................23
3.8.7 Portable Oxygen Equipment .............................................................................................................................23
3.8.8 Actions after Emergency Descent .....................................................................................................................23
3.9FIRE ......................................................................................................................................................................24
3.9.1 Dangers .............................................................................................................................................................24
3.9.2 Elements of Fire ............................................................................................................................................24
3.9.3 Fire Prevention and Fire Watch .........................................................................................................................24
3.9.4Toilet ...................................................................................................................................................................24
3.9.5Galleys ...............................................................................................................................................................24
3.9.6 Circuit Breakers .................................................................................................................................................24
3.9.7 Seating Areas and Service Centers ..................................................................................................................24
3.9.8 SMOKE .............................................................................................................................................................25
3.9.8. A Heavy Smoke in Cabin .................................................................................................................................25
3.9.8. B Smoke evacuation ........................................................................................................................................25
3.9.9 Types of Fire .....................................................................................................................................................25
3.9.10Types of Fire Extinguisher ................................................................................................................................26
3.9.10. A Fire-Fighting Techniques ............................................................................................................................26
3.9.10. B Toilet Fires ..................................................................................................................................................26
3.9.11Galley Fires ......................................................................................................................................................26
3.9.12 Overhead Stowage Fires .................................................................................................................................27
3.9.13 Fabric and Furnishing Fires .............................................................................................................................27
3.9.16 Minimum number of hand fire extinguishers ...................................................................................................27
3.10 JACK INCIDENTS ..............................................................................................................................................27
3.10.1 Policy ...............................................................................................................................................................27
Rev : 00
3.10.2 Types of Hijackers ...........................................................................................................................................28

3.10.3 Crew Attitude to the Hijackers .........................................................................................................................28
3.10.4 Crew Relationship with the Passengers ..........................................................................................................29
3.11BOMB THREATS ................................................................................................................................................29
3.11.1 Specific Bomb Threat in Flight ......................................................................................................................29
3.11.2 Action if a Suspicious Article is found ..........................................................................................................29
3.11.3 Bomb threat search procedures ......................................................................................................................30
3.11.5 Aircraft "Least Risk" Areas ..............................................................................................................................32
3.11.6 Subsequent Actions ......................................................................................................................................32
3. 11.7 after Landing ..................................................................................................................................................33
3.11.8 Specific Bomb Threat on Ground ....................................................................................................................33
3.11.9 Basic Procedure ..........................................................................................................................................33
3.12.2 Prepared Evacuation Checklists .....................................................................................................................39
3.12.3 Decompression Drill ........................................................................................................................................42
3.12.5 Window Crack Drill ..........................................................................................................................................45
3.12.6 COCKPIT CREW INCAPACITATION DRILL ..................................................................................................46
3.13 CREW COMMUNICATIONS (EMERGENCY) ...................................................................................................47
2.13.1 Emergency alert "Unprepared & Prepared Emergency" .................................................................................48
3.13.2 Initiation Evacuation ........................................................................................................................................49
2.13.3 Initiation Evacuation Restricted Exists" ...........................................................................................................50
2.13.4 Evacuation Not Required ................................................................................................................................50
3.13.5 Emergency alert "Decompression" ..................................................................................................................51
4.1 SURVIVAL........................................................................................................................................................................3
4.2 INTRODUCTION..............................................................................................................................................................3
4.2.1General......................................................................................................................................................................3
4.2.2 Factors of Survival....................................................................................................................................................3
4.2.3Principles of Survival.................................................................................................................................................3
4.3 SURVIVAL EQUIPMENT.................................................................................................................................................4
4.3.1 Optical Signal Aids....................................................................................................................................................4
4.3.1.1 Day /night Hand Flare............................................................................................................................................4
4.3.1.2 Flash Light/Spot Light............................................................................................................................................5
4.3.1.3 Signal Mirror Operation..........................................................................................................................................6
4.3.1.4 Sea Dye Marker................................................................................................................................................6
4.3.2 Acoustical Signal Aids..............................................................................................................................................8
4.3.2.1 Radio Transmitter (RT)..........................................................................................................................................8
4.3.3. Whistle.....................................................................................................................................................................8
4.3.4 Life Jacket (LJ).........................................................................................................................................................9
4.3.5 Demonstration..........................................................................................................................................................9
4.3.6. Life Jacket General Description...............................................................................................................................9
4.3.7 Packing and Stowage ............................................................................................................................................10
4.3.8 Adapting an adult life jacket to fit a Child ...............................................................................................................11
4.3.9 Raft Repair kit ........................................................................................................................................................11
4.4 Life Raft (LR) .................................................................................................................................................................12
4.5 SURVIVAL AT SEA ..................................................................................................................................................13
4.5.1Considerations ........................................................................................................................................................13
4.5.2 Actions after boarding a life raft .................................................................................................................................13
4.5.3Subsequent actions .....................................................................................................................................................14
4.5.4 Signaling ................................................................................................................................................................14
4.5.5 Sea-Sickness .........................................................................................................................................................14
4.5.6 Sunburn .................................................................................................................................................................14
4.5.7 Skin Irritation ..........................................................................................................................................................14
4.5.8 Water Supply .........................................................................................................................................................15
Rev : 00
4.6SURVIVAL IN POLAR/SUBPOLAR REGIONS .............................................................................................................15

4.6.3 Clothing ..................................................................................................................................................................16
4.6.4 Frost Bites ..............................................................................................................................................................17
4.6.5 Snow Blindness .....................................................................................................................................................18
4.6.6 Hygiene ..................................................................................................................................................................19
4.6.7 Emergency Signals ................................................................................................................................................19
4.6.8 Signal Aids .............................................................................................................................................................19
4.6.9 Shelters ..................................................................................................................................................................19
4.6.10 Water Supply .......................................................................................................................................................20
4.7 SURVIVAL IN DESERT REGIONS ...............................................................................................................................21
4.7.1 General
4.7.2General Rules .........................................................................................................................................................21
4.7.3 Clothing ..................................................................................................................................................................21
4.7.4 Heat-Convulsion ....................................................................................................................................................21
4.7.5Heat - Exhaustion ...................................................................................................................................................21
4.7.6 Heat Stroke ............................................................................................................................................................21
4.7.7 Eye-Protection .......................................................................................................................................................21
4.7.11 Shelters ................................................................................................................................................................22
4.7.12 Water Supply .......................................................................................................................................................23
4.8 SURVIVAL IN JUNGLE REGIONS ...............................................................................................................................24
4.8.1 General ..................................................................................................................................................................24
4.8.2 General Rules ........................................................................................................................................................24
4.8.3 Clothing ..................................................................................................................................................................24
4.8.4 Injuries ...................................................................................................................................................................24
4.8.5 Danger by Animals ................................................................................................................................................25
4.8.6 Emergency Signals ................................................................................................................................................25
4.8.7 Shelters ..................................................................................................................................................................26
4.8.8 Water Supply .........................................................................................................................................................26
5.1 FIRST AID........................................................................................................................................................................3
5.2 INTRODUCTION.........................................................................................................................................................3
5.3 OBJECTIVES OF FIRST AID..........................................................................................................................................3
5.4 ASSESSMENT AND DIAGNOSIS............................................................................................................................3
5.5 The Spread of Bacteria....................................................................................................................................................5
5.6 Prevention of Spread of Bacteria.....................................................................................................................................5
5.7 IMMUNIZATION PROCEDURES.....................................................................................................................................6
5.8 NORMAL PULSE AND BREATHING RATES.................................................................................................................7
5.9 MINOR INFLIGHT EMERGENCIES................................................................................................................................7
5.9.1 Indigestion.....................................................................................................................................................................7
5.9.2 Swallowing a Sharp Object...........................................................................................................................................7
5.9.3 Example: A fish bone or chicken bone..........................................................................................................................7
5.9.4Motion Sickness.............................................................................................................................................................7
5.9.5 Nose Bleed....................................................................................................................................................................8
5.9.6Earache due to Pressure Changes................................................................................................................................8
5.9.7 Toothache.....................................................................................................................................................................8
5.9.8 Bleeding Tooth socket, following a dental extraction................................................................................................8
EMERGENCY RESUSCITATION "ARTIFICIAL RESPIRATION" ON AN ADULT .......................................................12
5.9.9 If a Passenger Stops Breathing Immediate Action is Necessary to Save Life ...........................................................12
Artificial Respiration on a Child or Infant ....................................................................................................................13
Cardiac Massage ..............................................................................................................................................14
Cardiac Compression for Children and Infant ...................................................................................................14
5.10 THE UNCONSCIOUS PASSENGER .....................................................................................................................17
5.10.1 Some Causes of Unconsciousness .....................................................................................................................17
Rev : 00
5.10.2 Treatment of an Unconscious Passenger ...........................................................................................................17

5.10.3 SHOCK DEFINITION ......................................................................................................................................18
5.11coronary thrombosis ................................................................................................................................................19
5.12 ANGINA PECTORIS ...............................................................................................................................................20
5.13 Burns and Scalds ....................................................................................................................................................21
5.13.1 Types of Burns ................................................................................................................................................21
5.13.2The Aims of the First Aider are .........................................................................................................................21
5.13.3 Action and Treatment ......................................................................................................................................21
5.14 WOUNDS AND BLEEDING ....................................................................................................................................22
5.14.1Treatment for External Bleeding .......................................................................................................................22
5.14.2 Foreign Body Protruding from the Wound .......................................................................................................23
5.14.3 Tourniquet (Rubber Bandage) .........................................................................................................................23
5.14.4 Internal Bleeding ............................................................................................................................................24
5.15 FRACTURES ........................................................................................................................................................24
5.15.1Signs and Symptoms ......................................................................................................................................25
Methods of Splinting a Fracture .................................................................................................................................25
5.15.4 Treatment of Special Fractures .......................................................................................................................26
5.15.5 Summary of the Treatment of Fractures .........................................................................................................27
5.16 MAJOR INFLIGHT EMERGENCIES ......................................................................................................................27
5.16.1 Stroke ..............................................................................................................................................................27
5.16.2 Epilepsy ...........................................................................................................................................................28
5.17 DEHYDRATION ......................................................................................................................................................29
5.17.1 Renal Colic ......................................................................................................................................................30
5.18. EMERGENCY CHILDBIRTH .................................................................................................................................31
5.18.1 Pregnancy .......................................................................................................................................................31
5.18.2 The Premature Baby .......................................................................................................................................32
5.18.3Threatened Miscarriage or Abortion .................................................................................................................32
5.18.4Air Travel for Expectant Mothers ......................................................................................................................32
5.18.5 The Mechanism of Labor (Birth of the Baby) ..................................................................................................32
5.18.6 Preparation and Management of the First Stage of Labor ..............................................................................33
5.18.7 Management of the Second Stage of Labor ...................................................................................................34
5.18.8 Care of the Baby .............................................................................................................................................35
5.18.9 Dealing with the Cord ......................................................................................................................................35
5.18.10 Management of the Third Stage of Labor ......................................................................................................36
5.18.11 Care of the Mother ........................................................................................................................................36
5.19 AVIATION PHYSIOLOGY ......................................................................................................................................36
5.19.1 The Atmosphere and Atmospheric Pressure ..................................................................................................36
5.19.2 The Pressurized Cabin ....................................................................................................................................37
5.19.3 The Effects of Altitude on Flight Crew due to Lack of Oxygen ........................................................................37
5.19.4 The Effect of Cabin Altitude on Medical Conditions ........................................................................................37
5.19.5 Further Effects of Flying on the Body ..............................................................................................................37
5.19.6 The Ears ..........................................................................................................................................................38
5.20 HYPOXIA (LACK OF OXYGEN) .............................................................................................................................39
5.20.1 Signs and Symptoms ......................................................................................................................................39
5.20.2Effective Performance Time (EPT) or Time of Useful ......................................................................................39
5.21 MEDICAL CONDITIONS THAT MAY REQUIRE AN UNSCHEDULED LANDING ............................................40
5.22 AIRCRAFT MEDICAL EQUIPMENT .......................................................................................................................40
5.23 FIRST AID KITS CARRIED ON BOARD ............................................................................................................40
5.24 (CARRY- ON) First Aid KIT ....................................................................................................................................40
5.25 Emergency First Aid Kit ......................................................................................................................................41
5.25.1 Reasons for Opening the Emergency First Aid Kit ..........................................................................................41
5.25.2 Pre-Flight Checks ............................................................................................................................................41
Rev : 00
.5.25.3 Action after Opening .......................................................................................................................................41

5.25.4 List of Contents ...............................................................................................................................................42
5.26 Emergency Medical Kit ...........................................................................................................................................42
5.26.1 Reasons for Opening the Emergency Medical Kit ..........................................................................................43
5.26.2 Pre-Flight Checks ............................................................................................................................................43
5.26.3 Action after Opening ........................................................................................................................................43
5.26.4 Universal Kit ....................................................................................................................................................44
5. 27 EXTRA ORDINARY EVENTS ...........................................................................................................................44
5. 27.1 ILLNESS ON AIRCRAFT ...............................................................................................................................44
5. 27. 2 DEATH ON AIRCRAFT .................................................................................................................................46
5. 27. 3 BIRTH ON AIRCRAFT ..................................................................................................................................48
5.28USPECTED COMMUNICABLE DISEASES ............................................................................................................49
5.28.1 General guidelines for cabin crew ...................................................................................................................49
5.28.2 Precautionary measures .................................................................................................................................50
5.28.3 After returning, the following measures are to be taken ..................................................................................50
7.0 B 737 – 800......................................................................................................................................................................3
7.1 Overview..........................................................................................................................................................................3
7.1.1 Emergency Equipment arrangement....................................................................................................................4
7.1.2 Individual duties....................................................................................................................................................5
7.1.3 Principle Dimensions............................................................................................................................................6
7.2 Air craft Features.....................................................................................................................................................6
7.2.1 Auxiliary Power Unit (APU)..................................................................................................................................6
7.2.2 Electrical Power....................................................................................................................................................7
7.2.3 Air Conditioning and Pressurization.....................................................................................................................7
7.3 Passenger Cabin.....................................................................................................................................................7
7.3.1 Cabin layout.........................................................................................................................................................9
7.4 Passenger Service Units and Emergency Oxygen ..............................................................................................10
7.5 Control Panels ......................................................................................................................................................10
7.6 Lighting .................................................................................................................................................................12
7.6.1 Cabin Lighting ...................................................................................................................................................12
7.6.1.1 Ceiling Lights ..................................................................................................................................................12
7.6.1.2 Window Lights ................................................................................................................................................12
7.6.1.3 Entry Lights ....................................................................................................................................................13
7.6.1.4 Reading Lights ...............................................................................................................................................14
7.6.1.6 Work Lights ....................................................................................................................................................14
7.6.1.7 Galley Lights ...................................................................................................................................................14
7.7 Emergency Lighting ..............................................................................................................................................15
7.7.1 Emergency Lights - Interior ...............................................................................................................................15
7.7.2 Flashlights .........................................................................................................................................................17
7.7.3 Emergency Lights - Exterior ..............................................................................................................................17
7.7.3.1 Interior and Exterior Emergency lights ...........................................................................................................18
7.8 Communication Overview ....................................................................................................................................19
7.8.1 Cabin Interphone System ..................................................................................................................................19
7.8.2 Master call Lights ..............................................................................................................................................20
7.8.3 Cabin Interphone Calls ......................................................................................................................................20
7.8.4 Passenger Address System ..............................................................................................................................22
7.8.5 Passenger Call System .....................................................................................................................................23
7.8.6 Lavatory Call System ........................................................................................................................................24
7.9 Passenger Signs ..................................................................................................................................................25
7.10 LAVATORIES .....................................................................................................................................................26
7.10.1 Lavatory Waste System ..................................................................................................................................31
7.10.2 Lavatory Smoke Detector ................................................................................................................................31
Rev : 00
7.10.3 Lavatory Fire Extinguishing System ................................................................................................................33

Lavatory Non-Normal .........................................................................................................................................34
7.11 Galleys ...............................................................................................................................................................38
7.12 DOORS ..............................................................................................................................................................41
7.13.1 Doors Non-Normal Operation (Inside) .............................................................................................................48
7.14 Emergency Evacuation ......................................................................................................................................49
7.14.2 Over wing Emergency Exits ............................................................................................................................50
7.14.3 Doors Slide & Emergency Exists .....................................................................................................................52
7.14.5 Evacuation Slides ............................................................................................................................................54
7.14.6 GIRT BAR IN FLOOR BRACKETS .................................................................................................................55
7.15 Oxygen Systems ................................................................................................................................................61
7.15.1 Passenger and Cabin crew Oxygen ................................................................................................................61
7.15.2 Portable Oxygen ..............................................................................................................................................64
7.15.3 Protective Breathing Equipment (Smoke Hoods) ............................................................................................65
7.16 Flashlight ............................................................................................................................................................66
7.16.1 Fire Extinguishers ............................................................................................................................................67
7.16.2 Water Fire Extinguishers .................................................................................................................................68
7.16.3 Emergency Locator Transmitter ......................................................................................................................71
Duties: Captain - First Officer ..............................................................................................................................................74
Before Crash Landing / Ditching .........................................................................................................................................74
After Crash Landing / Ditching ............................................................................................................................................74
Duties: Cabin Crews Responsible For Zones (R1 and R3) .................................................................................................75
Before Crash Landing / Ditching .........................................................................................................................................75
8.1 security.............................................................................................................................................................................3
8.2 Security instructions and Guidance.............................................................................................................................3
8.2.1 General........................................................................................................................................................................ 3
8.2.2 Co-operation with Airport Authority......................................................................................................................3
8.2.3 Security Policy Statement.........................................................................................................................................3
8.2.4 Duty Operations Staff...............................................................................................................................................3
8.2.5 Captain and PUR Responsibilities............................................................................................................................3
8.2.6 Identification Cards...................................................................................................................................................4
8.2.7 Crew Baggage Security............................................................................................................................................4
8.2.8 Security Measures....................................................................................................................................................4
8.2.9............................................................................................................................................................Access to Aircraft
................................................................................................................................................................................................... 5
8.2.9.1............................................................................................................................................................Ramp Areas
............................................................................................................................................................................................ 5
8.2.9.2Persons with Statutory Right of Access.............................................................................................................................. 5
8.2.9.3 Cockpit Security................................................................................................................................................5
8.2.9.4 Admission to cockpit.........................................................................................................................................6
8.2.9.5 Unattended Aircraft...........................................................................................................................................6
8.2.9.6 Night Stops.......................................................................................................................................................6
8.2.9.7 Aircraft Visits by the Public........................................................................................................................7
8.2.10 Passengers........................................................................................................................................................7
8.1.10 A Personal Searches.........................................................................................................................................7
8.1.10 B Diplomatic Immunity........................................................................................................................................7
8.1.10C Passengers; Failing to Board after Check-In...........................................................................................7
8.1.10 D Passenger Baggage Identification.............................................................................................................................. 8
8.1.10 E Rush Baggage................................................................................................................................................9
8.1.10 F Hand baggage.................................................................................................................................................9
8.1.10 G Firearms & Other Prohibited Weapons.....................................................................................................
Rev : 00
8.1.11 Unruly Passengers.............................................................................................................................................9

8.1.11A General............................................................................................................................................................9
8.1.11B General Policy .............................................................................................................................................10
8.1.11C AURES FLIGHT ACADEMY Conditions of Carriage .............................................................................10
8.1.11D Captain Authority .........................................................................................................................................10
8.1.11E Smoking .......................................................................................................................................................11
8.1.11F Passenger Smoking in the Cabin ..............................................................................................................11
8.1.11G Passenger Smoking in the Toilet ..............................................................................................................11
8.1.11H Passenger Disturbance Report ...................................................................................................................11
8.1.11I Handling Unruly Passengers ...................................................................................................................11
8.1.11J Actions ....................................................................................................................................................11
8.1.11K Before Boarding ...........................................................................................................................................11
8.1.11L After boarding ......................................................................................................................................11
8.1.11M During the flight ...................................................................................................................................................12
8.1.11N After Landing .......................................................................................................................................12
8.1.11O Arrival ...................................................................................................................................................13
8.1.11P Written Statements ..............................................................................................................................13
8.1.11Q Additional Considerations .......................................................................................................................13
8.1.11R Handover to Police ..............................................................................................................................14
8.1.12 Passenger Restraint ......................................................................................................................................14
8.1.12A Reports ...................................................................................................................................................15
8.1.12C Sedation ...................................................................................................................................................15
8.1.12C Emergency ...............................................................................................................................................15
8.1.12D Removal of Restrained Passengers .....................................................................................................15
8.1.12E Notification to Authorities ............................................................................................................................16
8.1.12F Prosecution ...................................................................................................................................................16
8.1.12 G Crime on Board ...................................................................................................................................16
8.1.13 Searching and Guarding of Aircraft .......................................................................................................16
8.1.13A General .................................................................................................................................................16
8.1.13B Routine Checking ................................................................................................................................16
8.1.13C Flight Deck and Exterior .....................................................................................................................16
8.1.13E Aircraft Searches .................................................................................................................................17
8.1.13F Search technique .................................................................................................................................17
8.1.14 Procedures for Unattended Aircraft ..............................................................................................................17
8.1.14A Sealing of Aircraft ....................................................................................................................................18
8.1.14C Pre-flight Search of Aircraft .......................................................................................................................18
8.1.14D Hold Baggage ......................................................................................................................................18
8.1.14E Guarding of Aircraft .....................................................................................................................................18
8.1.15 Crew Security ...........................................................................................................................................19
8.1.16 Inadmissible and Deportee Passengers .................................................................................................19
8.1.16A Terms and Definitions .........................................................................................................................19
8.1.16B Handling Procedures ...................................................................................................................................20
8.1.17 Bomb or Sabotage Threats ...........................................................................................................................21
8.1.17A General .....................................................................................................................................................21
8.1.17B Bomb Threat Classification .....................................................................................................................21
8.1.17C Handling of Bomb Threat ...........................................................................................................................21
8.1.17E Aircraft is on the ground .....................................................................................................................24
8.1.17F Aircraft taxiing ..........................................................................................................................................24
8.1.17G Aircraft is In Flight and after landing "evacuation" ...............................................................................24
8.1.17H Located Bomb On board ........................................................................................................................25
8.1.17I Explosive device emergency safety procedures ..................................................................................25
8.1.17J Open bomb ..............................................................................................................................................25
Rev : 00
8.1.17 K Stations with No Representatives of AURES FLIGHT ACADEMY ....................................................26

8.1.18 Hijacking /Unlawful Seizure of Aircraft .........................................................................................................26
8.1.18A General .....................................................................................................................................................26
8.1.18B Hijacker Profile .............................................................................................................................................26
8.1.18C Guidelines in Dealing with Hijackers .....................................................................................................26
8.1.1.8D Post Hijack ..............................................................................................................................................28
8.2 Reserved .......................................................................................................................................................................29
8.3 Appendices ...................................................................................................................................................................29
8.3.1 Legal Aspects ...................................................................................................................................................29
8.3.12. Tokyo Convention and its Countries ...........................................................................................................29
8.3.1.3 DACM 121.575 (Alcoholic Beverages) .......................................................................................................31
8.4 Check Lists ..........................................................................................................................................................32
8.5. BIOMCHEMICAL WEAPONS ......................................................................................................................................41
8.5.1. Introduction ...........................................................................................................................................................41
8.5.2. Biological weapons ...............................................................................................................................................41
8.5.3. Industry Exposure .................................................................................................................................................42
8.5.4. Employer Responsibilities .....................................................................................................................................42
8.5.5. Identification ..........................................................................................................................................................42
8.5.6. Employee action. ..................................................................................................................................................43
8.5.8 Discovery of suspicious items in terminals and other buildings .............................................................................44
9.1 Sop..............................................................................................................................................................................3
9.2 INTRODUCTION.........................................................................................................................................................3
9.3 OBJECTIVE.................................................................................................................................................................3
9.4 GENERAL POLICIES..................................................................................................................................................3
9.5Manuals policy..............................................................................................................................................................3
9.6Compliance with SOP...................................................................................................................................................3
9.7 Crew Concept..............................................................................................................................................................3
9.8 Crew Performance at Their Assigned Stations............................................................................................................4
9.9 Use of Available Resources....................................................................................................................................4
Mobile Phones.............................................................................................................................................................4
9.10 PA Announcement.....................................................................................................................................................5
9.10.1 General...............................................................................................................................................................5
9.10.2 Specific Cabin Crew PA Announcement............................................................................................................5
9.11 Shoulder Harness......................................................................................................................................................5
9.12 Cockpit Door..............................................................................................................................................................5
9.13 Critical Phases of Flight.............................................................................................................................................6
9.14 Sterile Cockpit............................................................................................................................................................6
9.15Do Not Disturb (DND) Policy......................................................................................................................................6
9.15.1 Departure................................................................................................................................................................6
9.15.2 Arrival......................................................................................................................................................................6
9.15.3 Seat Belt Sign.........................................................................................................................................................6
9.15.4 Turbulence..............................................................................................................................................................7
9.15.5 No Smoking Sign....................................................................................................................................................7
9.15.6 Dead Head Crew....................................................................................................................................................7
9.16.1 General...............................................................................................................................................................8
9.16.2Out of Base Operation.............................................................................................................................................8
9.16.3 Door Opening.........................................................................................................................................................8
9.16.4Stops Where Passengers remain on Board............................................................................................................8
9.17 FLIGHT PHASES......................................................................................................................................................9
9.17.1Phase one: Preflight............................................................................................................................................9
9.17.1.1 Reporting for duty............................................................................................................................................9
9.17.1.2 Carryon bag contents........................................................................................................................................
Rev : 00
9.17.2 Cabin crew briefing............................................................................................................................................9

9.17.2.1 Objectives........................................................................................................................................................9
9.17.2.2 General............................................................................................................................................................9
9.17.2.3 Cabin Crew Dispatch Briefing ......................................................................................................................10
9.17.3 Reporting to the aircraft ...................................................................................................................................12
19.17.4 Cabin preparation ..........................................................................................................................................12
9.17.5 Passenger's handling ......................................................................................................................................13
9.18 Phase two: Push back and engine start .................................................................................................................13
9.19 Phase three: Taxi and takeoff .................................................................................................................................13
9.20 Phase four: Climb ...................................................................................................................................................13
9.21 Phase five: Cruise ...................................................................................................................................................13
9.22 Phase Six: Descend ...............................................................................................................................................14
9.22Phase seven: Approach ...........................................................................................................................................14
9.23 Phase eight: Landing ..............................................................................................................................................14
9.24 Phase nine: After landing ........................................................................................................................................15
9.25 Phase ten: Parking .................................................................................................................................................15
9.25.1Door opening ....................................................................................................................................................15
9.25.2 Passenger Disembarkation .............................................................................................................................15
10.1 Qualification Process & Training Program.....................................................................................................................2
10.2 INTRODUCTION.......................................................................................................................................................2
10.3 Qualifications Required..............................................................................................................................................2
10.4Cabin Crew License....................................................................................................................................................3
10.5General.......................................................................................................................................................................3
10.6 Familiarization Flights................................................................................................................................................3
10.7 Recurrent Training.....................................................................................................................................................3
10.7.1 Refresher Training (Re-qualification).................................................................................................................4
10.7.2 Crew Resource Management Training (Joint)....................................................................................................4
10.8 Crowd Control............................................................................................................................................................4
10.8.1 First Aid Training................................................................................................................................................5
10.8.2 Dangerous Goods Training................................................................................................................................5
10.8.3 Security..............................................................................................................................................................5
10.8.4 Cabin Crew Instructor.........................................................................................................................................5
10.8 Periodical Check (Competency check).................................................................................................................5
10.8.1 Competency Checking.......................................................................................................................................5
10.9 Outsourcing Training Provider...................................................................................................................................6
10.10 Testing Policy..........................................................................................................................................................7
10.11 Training curriculum..................................................................................................................................................8
10.11.1 General.............................................................................................................................................................8
10.11.2 Categories of Training......................................................................................................................................8
10.12 Initial newly-hired training........................................................................................................................................8
10.13 Emergency Hands-On Training (practical Drills outsourced) ...............................................................................18
10.13.1 AIRCRAFT type INITIAL / TRANSITION GROUND TRAINING( All TYPES) ...............................................19
10.14 Recurrent Training ................................................................................................................................................22
10.14.1 A Twelve Months Recurrent training Program ...................................................................................................23
10.14.2Twenty Four Months Recurrent training (24 Month) .......................................................................................25
10.15 Re-qualification Training ...................................................................................................................................27
10.16 Cabin Crew instructor course ...............................................................................................................................28
10.17 PURSER Cabin Crew training ..............................................................................................................................29
11.1 Forms.........................................................................................................................................................................2
11.2 Bomb search checklist...............................................................................................................................................2
11.2.1 IN- FLIGHT BOMB HANDLING PROCEDURE..................................................................................................2
11.2.2 BOMB TO BE LEFT IN PLACE..........................................................................................................................2
Rev : 00
GTOC Date : 07-2023
11.2.3 BOMB TO BE MOVED.......................................................................................................................................2

11.3 Preliminary Report on Act of Unlawful Interference...................................................................................................4
11.4 Final Report on Act of Unlawful Interference.............................................................................................................7
11.5 A/C Cabin Log Book..............................................................................................................................................9
11.6 Illness On Board .................................................................................................................................................10
11.7 First Aid and in Flight incident medical report ....................................................................................................11
11.8 Contents of First Aid Kit ......................................................................................................................................12
11.9 Contents of doctor kit .........................................................................................................................................13
Death on Board Form .........................................................................................................................................15
11.10 Birth on Board Form .........................................................................................................................................16
11.11 Purser Voyage report .......................................................................................................................................17
11.12 CABIN CREW EVALUATION REPORT ...........................................................................................................20
11.13 Commander’s Discretion Report- Extension Of Flying Duty Period .................................................................23
11.14 Commander’s Discretion Report- Reduction of Rest .......................................................................................25
11.15 Emergency Equipment Checklist .....................................................................................................................27
11.17 Air safety Report ...............................................................................................................................................30
11.18 Receiving Check list .......................................................................................................................................31
Meine Damen und Herren. Wir beginnen nun mit der landung, Wir möchten Sie bitten sich anzuschnallen , die Ruck-
lehne aufrecht zu stellen......................................................................................und den Tisch vor Ihnen hoch zu klappen.
47
Retout Au Parking ...............................................................................................................................................................58
LIFE VEST ..........................................................................................................................................................................60
SAFETY CARD ...................................................................................................................................................................60
EQUIPEMENTS ELECTRONIQUES ..................................................................................................................................60
12.1 Safety briefing questions................................................................................................................................................2
12.2 Introduction................................................................................................................................................................2
12.3 Briefing questions......................................................................................................................................................2
Chap : 00-00-00
CABIN CREW TRAINING MANUAL Rev : 01
Page : 01
ADMINISTRATION AND CONTROL
Date : 07-2023
Contents
1.1 Administration and control.......................................................................................................................... 2
1.2 Glossary....................................................................................................................................................... 2
Chap : 00-01-01
Page : 01
Date : 07-2023
1.1 Administration and control
1.2 Glossary
• Air Traffic Control Unit - A generic term meaning variously, area control centre, approach control office or
aerodrome control tower.
• Aircraft Flight Manual: DACM approved document that contains information (limits, procedures. data. etc.)
required to operate the aircraft at the level of safety established by the aircraft's certification basis.
• Aircraft Operating Manual (AOM): The AOM is part of the Operations Manual describing in detail the
characteristics and operation of the aircraft and its systems.
• Aircraft equipment: Articles other than stores and spare parts of a removable nature, for use on board an aircraft
during flight, including first-aid and survival equipment.
• Aircraft type: of all aircraft of the same basic design including all modifications there to except those modifications
which result in a change of handling or flight characteristics or crew complement.
• Augmented Flight Crew: A flight crew that comprises more than the minimum number required for the aircraft, and in
which each flight crew member can leave his post and be replaced by another appropriately-qualified flight crew member.
• Commander: The flight crew member designated by the operator to be in command of the aircraft.
• Dangerous goods: Articles or substances which are capable of posing significant risk to health safety or property
when transported by air and which are classified according to divisions and kinds of hazards.
• Estimated off-block time -The estimated time at which the aircraft will commence movement associated with
departure.
• Crew Member: A person assigned by an operator to duty on A/C during flight time.
• Cabin Crew Member: A crew member required to be carried on a flight for the purpose of performing duties
assigned by the operator in the best interest of passengers, aircraft and crew safety.
• Blocks Off: The moment an aircraft first moves under its own power for the purpose of taking off.
• Blocks On: The moment an aircraft comes to rest at the end of a flight
• Break: A period free of all duties, which counts as duty, being less than a rest period
• Day: A continuous period of 24 hours beginning at midnight UTC

• Day off: Periods available for leisure and relaxation, not part of which forms part of a duty period. A single day off
shall include two local nights. Consecutive days off shall include a further local night for each additional
consecutive day off. A rest period may be included as part of a day off.
• Duty: Any continuous period during which a crew member is required to carry out any task associated with the
business of the aircraft operator.
Chap : 00-01-02
Page : 02
Date : 07-2023
• Flight Crew Member: A licensed crew member charged with duties essential to the operation of an aircraft during
flight time.
• Handicapped passenger: A person who is unable to move by himself to the nearest emergency exit at floor level, in
the event of an emergency evacuation.
• Pilot-in-Command: A pilot who for the time being is in charge of the aircraft without being under the direction of any
other flight crew member in the aircraft.
• Co-Pilot - A pilot serving in any piloting capacity, other than as Pilot-in- command.
• Flying Duty Period: Any duty period during which a crew member flies, in an aircraft as a member of its crew it starts
at the time the crew member is required by the operator to report for duty (other than standby) and includes such preflight and
immediate post flight duties as are required by the operator.
• Duty Period: Any Continuous period during which a crew member flies in any aircraft whether as a crew member or as
a passenger at the behest of his employer or otherwise carries out a required duty in the course of his employment. It includes
any flying duty period, positioning at the behest of the operator, ground training, ground duties and stand by duty.
• Local Night: A period of 8 hours falling between 2200 hours and 0800 hours local time.
• Rest Period: A period before starting a flying duty period which is intended to ensure that a crew member is
adequately rested before a flight
• Positioning: The practice of transferring crew members from place to place as passengers in order to perform a flight
after that
• Minimum Equipment List (MEL)-A list which provides for the operation of aircraft, subject to specified conditions, with
particular equipment inoperative, prepared by the operator in conformity with, or more restrictive than, the MEL (Master
Minimum equipment List) established for the aircraft type.
• Purser: The senior cabin crew assigned by operator to be in charge of a cabin crew.
• Split Duty: A flying duty period which consists of two or more duties which are separated by less than a minimum rest
period.
• Standby Duty: A period of time when an operator places restraints on a crew member who would otherwise be off
duty. However, it shall not include any time during which an operator requires a crew member to be available for the purpose of
notifying him of a duty which is due to start 10 hours or more ahead.
Chap : 00-01-02
Page : 03
Date : 07-2023
ABP Able Bodied Passenger, a person nominated to assist the crew in an emergency
evacuation.
A/C Aircraft
AFT rear of aircraft, rear side
AFM Aircraft Flight Manual
APU Auxiliary Power Unit
ASAP as soon as possible
ATA Actual Time of Arrival
ATC Air Traffic Control
ATD Actual Time of Departure
ATS Air Traffic Service
C/C Cabin Crew
CCTM CABIN CREW TRAINING MANUAL
CM Corporate Manual
CLB Cabin Log Book
SCC Senior Cabin Crew
DHC Dead Head Crew
DACM ALGERIAN Civil Aviation Authority
DACM ALGERIAN Civil Aviation Regulation
ETA Estimated Time of Arrival
ETD Estimated Time of Departure
F/C First Class
FF Formalization Flights
FDP Flight Duty Period
F/O First Officer
FOM Flight Operations Manual
Fwd Forward
Gen Dec General Declaration
GMT Greenwich Mean Time
IATA International Air Transport Association
ICAO International Civil Aviation Organization
INF Infant
JAA Joint Aviation Authority
LH left hand side
Chap : 00-01-02
Page : 04
Date : 07-2023
MEL Minimum Equipment List

NIL No items listed (none, nothing)
PA Public address system
PAX Passenger
P/b Push bottom
PBE Protective breathing equipment
PIC Pilot in command
PSU Passenger Service Unit
RH Right hand side
SM Safety Manual
STBY Stand by
STA Scheduled Time of Arrival
STD Scheduled Time of Departure
UM Unaccompanied Minor
VIP Very Important Person
QM Quality Manual.
WCHC Wheel Chair Cabin
WCHR Wheel Chair Ramp
WHOS Wheel Chair Station
EC - Y Economy Class
Chap : 01-00-00
Page : 01
ORGANIZATION &REGULATIONS
Date : 07-2023
Contents
1.1 Organization & Regulations............................................................................................................................................. 3
1.2 CABIN CREW DEPARTMENT ORGANIZATION CHART.......................................................................................... 3
1.3 COMMUNICATION................................................................................................................................................. 4
1.2.1 Auditing................................................................................................................................................................ 4
1.3.1 Management........................................................................................................................................................ 5
1.3.1.1 Cabin Crew Manager........................................................................................................................................ 5
1.3.1.2 Assistant Cabin Crew Manager......................................................................................................................... 6
1.3.2 Non Management..................................................................................................................................................... 7
1.3.2.1 Cabin Crew Instructor............................................................................................................................................ 7
1.3.2.2 PURSER............................................................................................................................................................ 8
1.3.2.3 Cabin Crew member......................................................................................................................................... 9
1.4 AURES FLIGHT ACADEMY regulations ................................................................................................................ 10
1.5 Legislation ............................................................................................................................................................ 10
1.5.1 Application, Monitoring and Control .................................................................................................................. 10
1.5.2 Weekly Rosters ................................................................................................................................................. 11
1.5.3 Alterations to Rosters ........................................................................................................................................ 11
1.5.4 Flight & Duty Time Limitations & Rest Requirements ....................................................................................... 11
1.5.5 General Principles of Control of Flight, Duty & rest time ................................................................................... 12
1.5.6 Flight Crew ........................................................................................................................................................ 13
1.5.6.1 Extension of Flying Duty Period by In-Fight Relief ......................................................................................... 14
1.5.6.2 Extension of Flying Duty Period by Split Duty ................................................................................................ 14
1.5.6.2 Positioning ...................................................................................................................................................... 15
1.5.6.3 Delayed Reporting Time ................................................................................................................................. 15
1.5.6.4 Rest Periods ................................................................................................................................................... 16
1.5.6.5 Aircraft Commander's Discretion to Reduce Rest Period .............................................................................. 16
1.5.6.6 Days Off ......................................................................................................................................................... 16
1.6 Cabin Crew General ............................................................................................................................................. 17
1.6.1 Cabin Crew Required ........................................................................................................................................ 18
1.7 Alcoholic Drinks .................................................................................................................................................... 19
1.8 Crew Regulations and Health Requirements ........................................................................................................... 20
1.8.1Medical Examinations ........................................................................................................................................ 20
1.8.2 Statutory Health Requirements ......................................................................................................................... 20
1.8.3 Psychoactive/problematic psychoactive use of substances and other intoxicating liquor .................................21
1.8.4 Testing For Alcohol (DACM) .................................................................................................................................. 22
1.8.5 Blood Donation ...................................................................................................................................................... 22
1.8.6 Deep Sea Diving ............................................................................................................................................... 22
1.8.7 Pregnancy ......................................................................................................................................................... 22
1.8.8 Meal Precautions Prior to and During Flight ...................................................................................................... 23
1.8.8.1 Symptoms and Treatment of Poisoning ....................................................................................................23
1.8.9 Immunization ........................................................................................................................................... 23
1.8.10 Fatigue ............................................................................................................................................................ 23
1.9 Drugs .................................................................................................................................................................... 24
1.9.1 Sleeping Tablets & Pharmaceutical Preparations ............................................................................................. 24
1.9.2 Use of prohibited drugs ..................................................................................................................................... 24
1.9.3 Testing For Prohibited Drugs ............................................................................................................................ 25
1.10 Accident / Illness ................................................................................................................................................ 26
1.10.1 Illness or Incapacitation While On Duty ............................................................................................................... 26
Chap : 01-00-00
Page : 02
Date : 07-2023
1.11 Quarantine Regulations ...................................................................................................................................... 26

1.12 Cabin Crew Qualifications, Training and Checking ................................................................................................ 27
1.12.1 General ............................................................................................................................................................ 27
1.12.2 Required Course if not flying for Certain time ................................................................................................. 28
1.12.3 Cabin Crew Carriage and Seating ................................................................................................................... 29
1.12.4 Cabin Crew Seating ........................................................................................................................................ 29
1.12.5 Purser .............................................................................................................................................................. 29
1.12.6 Admission to the Flight Deck ............................................................................................................................... 30
1.12.7Cockpit Discipline ............................................................................................................................................. 31
1.12.8 Safety Issues ................................................................................................................................................... 31
Chap : 01-00-00
Page : 03
Date : 07-2023
1.0 Organization & Regulations

The term organization indicates the state of being organized and necessarily connected. Organization means
elements of varied functions that contribute to the whole. The doctrine of team work -through organization- is the
vehicle of AURES FLIGHT ACADEMY to fulfill safe and successful operation. This chapter includes the organization
form as well as the basic company operating regulations. AURES FLIGHT ACADEMY organization chart …Refer to
CM 0.1.7
1.1 CABIN CREW DEPARTMENT ORGANIZATION CHART
CABIN CREW MANAGER
Assistant cabin crew

manager
INSTRUCTORS and
SUPERVISORS
PURSERS
SENIOR CABIN CABIN CREW

CREW
Chap : 01-02-00
ORGANIZATION &REGULATIONS Page : 01
Date : 07-2023
1.2 COMMUNICATION
Smooth flow of information and communication among different branches of the organization and within each branch is
indispensable. AURES FLIGHT ACADEMY is keen to carry out the doctrine of communication through
• Pursers are obliged to submit written reports after each flight on performance, cabin
discrepancies, irregularities, and any positive suggestions.
• All reports are dealt with cautiously and seriously. They represent the cornerstones of
all meetings; analysis of such reports affects management decisions and procedures.
• Periodical meetings between cabin crew members and management. The meetings
are two way means of communication. Meeting’s agenda and follow up for pending
issues are mandatory.
• Frequency of department meetings shall be once a month, unless otherwise needed.
• Directives issued by management in the form of circulars .The application of track
system are indispensable to ensure receipt.
• Management directives are also conveyed through (Bulletin Board-E- mail (company
formalized) Fax and orally through briefings before flights).
• Maximum utilization of recurrent trainings to convey proper application of safety
matters and management directives.
• Circulars shall be marked with issuance number as easy reference.
• Cabin Crew are responsible to carry circulars issued the same year, permanent
instructions will be re-issued as approved manual revisions.
• Circulars receiving form must be available to guarantee receipt.
• Pursers are required to complete and submit a purser report after each flight
indicating cabin crew in-flight and safety related matters.
• Safety related matters shall be reported immediately to cabin crew management.
Necessary action in co ordination with operations Director will be implemented and
issued in a circular.
• Preflight briefings shall include necessary instructions on work assignments and
regulations.
• Suggestions box is placed at dispatch room. All comments and work related
suggestions will be met with attention.
• For more details, you may refer to SM 2.2
1.2.1 Auditing
Auditing is mandatory for the success of our organization. Refer to CM 1.1.1.2

Chap : 01-03-00
Page : 01
Date : 07-2023
1.3 Job descriptions

1.3.1 Management
AURES FLIGHT ACADEMY shall have knowledge, skills and experience as the basis for positions related to safety and
security functions.
1.3.1.1 Cabin Crew Manager:
Pre-requisites:
• Cabin crew manager shall be a senior cabin crew appointed by operations director
• Ample experience in the field of cabin crew administration
• DACM shall be formally notified of the nominated cabin crew manager assignment
• Excellent command of the used common language(English)
• To attend and successfully passes necessary administrative and technical training
courses
• Demonstrate managerial skills during probation period
• For more details refer to 1.3.1 CM
Responsibilities:
• He shall be responsible to The Operations Director.
• He shall be responsible to senior management to fulfill safe conduct of all cabin crew
operations in accordance with AURES FLIGHT ACADEMY standards.
• He shall assign Cabin crew instructions to perform evaluations of Cabin Crew.
• He shall allocate necessary resources for safe and secure cabin operations
• He shall be the link between cabin crews and top level management
• He shall be responsible for standard cabin crew performance as set by AURES
AVIATION, corresponding with state authority regulations
• To issue cabin crew related directives- in co-ordination with operations director- via
CABIN CREW TRAINING MANUAL and/or circulars to ensure passengers safety
and comfort
• He shall participate in regular assessments of the safety of the aircraft cabin
installations, and to recommend improvements, in co-operation with the Chief Pilots
• Responsible for the contents and update of CABIN CREW TRAINING MANUAL
• To carefully process necessary reports to investigate cabin related irregularities and
to recommend remedial action to Operations Director
• To ensure the process of information circulation internally as well as with interfacing
departments though periodical meetings or electronic me
• He shall conduct cabin crew periodical meetings to fulfill intercommunication and
improvements within department
• To guarantee management continuity, cabin crew manager ‘- in case of his absence
shall delegate the assistant cabin crew manager to perform all duties of cabin crew
manager. The process of delegation will be in accordance with procedures referred to
in CM 1.13.3.
Chap : 01-03-01
Page : 02
Date : 07-2023
1.3.1.2 Assistant Cabin Crew Manager:

Pre-requisites
A cabin crew assistant manager shall be a senior cabin crew appointed by operations director
• Ample experience in the field of cabin crew administration
• Excellent command of the used common language(English)
• To attend and successfully passes necessary administrative and technical training
courses
• Demonstrate managerial skills during probation period.
• Demonstrate sufficient knowledge.
His/her functions, duties and responsibilities but not limited to:

• He shall be responsible to operations director and to Pilot in command while on duty:
 Responsibilities to senior management with co-operation in cabin crew managers to fulfill safe
conduct of all cabin crew operations.
 Responsibilities to ensure standard cabin crew performance as set by AURES AVIATION.
• He shall assist in allocating necessary resources
• He may be delegated by Operations Director to perform the duties & responsibilities of the cabin crew
manager in case of his absence/inability Delegation shall be formally announced in the form of date limited
circular ( Refer to CM 1.13.10.)
• Responsible for all cabin crew training activities in co-ordination with cabin crew manager
• Maintaining the up-dates and changes of roster and take the necessary act
• Following up the due time of training, medical check and other renewals regarding the license of the cabin
crew members
• Responsible about the administration issues of the cabin crew department
• Delegated by cabin crew manager to act as liaison with authorities whenever needed
• He shall be responsible for planning and heading cabin crew periodical meetings, covey minutes and follow
up necessary action
• He shall be responsible for follow up of routine purser report and assess procedures consistent proficiency
and report out coming results
Chap : 01-03-02
Page : 03
Date : 07-2023
1.3.2 Non Management
1.3.2.1 Cabin Crew Instructor:

Pre-requisites
• Minimum 5 years experience as active cabin crew

• Valid license.
• Nominated by cabin crew manager and Operations director
• Proper record indicating satisfactory evaluations results
• Minimum of 3000 hours as cabin crew
• Minimum of 200 hours on A/C
• Attends and passes Instructor ground class
• Excellent command of English
• Demonstrate sufficient knowledge.
His/her functions, duties and responsibilities but not limited to:
• He shall report to cabin crew manager and to the pilot in command while on duty.
 Responsibilities to senior management with co-operation in cabin crew managers to fulfill safe
conduct of all cabin crew operations.
 Responsibilities to ensure standard cabin crew performance as set by AURES AVIATION.
• To support and monitor the applicability of laws, regulations and company policies
• Instruct the new hire as well as periodical training cabin crew the applied course program
• He shall be assigned by Cabin crew manager to perform cabin crew evaluations.
• Instruct the re-current course programs to cabin crew members at the due time
• Up-date the training syllabuses to meet the latest techniques according to safety measures
• Performing the ground & flight competency checks for Cabin Crew members
• To follow up the performance and knowledge of cabin crew members to maintain their performance
according to the standards of AURES AVIATION
• Follow up the evaluation reports of Cabin Crew members to act accordingly
• Checks that Cabin Crew Members insert the up-dates to their manuals
• To link in a two way (feedback) coordination between cabin crews and
• Management
• Perform any administrative assignments He may be delegated to act for the cabin crew manager in his
absence, when needed to ensure managerial continuity
Chap : 01-03-02
Page : 04
Date : 07-2023
1.3.2.2 PURSER
He /she is the cabin team leader on-board Whenever more than one cabin crew member is assigned, the crew
scheduling shall assign a purser to be in charge of cabin crew and cabin responsibilities. As a backup procedure, the
most senior cabin crew shall be assigned to perform the pursers duties whenever need arises as per ID number The
commander shall write a report on the issue to the operations director.
Pre-requisites:
• Demonstrate sufficient professional knowledge.

• Minimum of three years experience as operating crew
• He shall have proper record indicating satisfactory evaluating results and leadership
skills
• Successfully passes a purser upgrade class and proficiency check
• Professional in English language.
Responsibilities:
Crew manager abnormal situations shall be reported to PIC ASAP
• He shall represent the link between cabin crew and passengers on one side and flight
crew on the other side reporting any irregularities to PIC
• He shall assign working positions for the cabin crew
• He shall perform/supervise pre-flight emergency equipment check
• He shall fill purser report after each flight to comment on all in-flight aspects and
submit to cabin crew department
• Comply with the rules, regulations and company policies and monitor the compliance
of cabin crew members to these procedures
• He shall be handling of flight documents, flight reports and medical reports
• Performing professionally safety briefings prior to each flight covering all the briefing
requirements and aspects
• Maintain co-ordination & communications with the flight crew regarding cabin
preparation, cabin safety, irregularities and discrepancies
• Responsible for pre-flight check of cabin crew updated manual and necessary in-
flight equipment
• Monitors the whole team performance and the effectiveness of the in-flight services
procedures (e.g. flashlight- valid license)
• Support the team work spirit and lead the team to reflect the company image & vision
of providing safety and high standard services to meet passengers’ satisfaction
• Support and monitor public relations and inter-reaction with people
Chap : 01-03-02
Page : 05
Date : 07-2023
1.3.2.3 Cabin Crew member:
Each Cabin crew member is a representative of AURES AVIATION, so he/she shall maintain a professional manner
while on duty or in public reflecting the standards, image and vision of AURES AVIATION.
Pre-requisites:
• Age limit minimum 18 years old
• To pass necessary medical examination approved by state authority (DACM)
• To successfully pass all required training courses as indicated
• To successfully pass all required on job training in chapter 10 (training and qualification)
• Very good command of English language Another foreign language is an asset
Responsibilities
The main mission of Cabin Crews is to ensure passenger safety .
The Cabin Crew reports to the Cabin Crew Manager and while on flight duty also to the commander
• Ensure, under the overall authority and responsibility of the commander, cabin safety i.e. the safety of the
passengers and the security of cabin load and galleys
• Form the link between the passengers and the flight crew
• Provide an optimum of comfort and service for AURES FLIGHT ACADEMY customers, namely the
Passengers, and by their courtesy, efficiency, thoughtfulness and ready assistance directly shape the
company's image
• To check that the necessary flight safety instructions and the emergency equipment are on board and are in
consistent with all relevant safety as well as legal rules and regulations and properly fulfilled.
• Cabin crew shall check each seat pocket is provided with pictorial safety instruction card to indicate how to
open emergency exit, Seat belt, Life jacket, Passenger Oxygen masks, Smoking restrictions and use of
electronic devices.
• To update his personal copies of any manuals as required and ensure all management directives are
obtained
• To be fully familiar with the crew procedures for the airport concerned
• To be fully familiar with the handling and use of the cabin and pantry equipment and the handling of
passengers in both normal and emergency operations
• To report any details in current practice considered unsafe, impractical to company standards and - if
possible
- make suggestions for improvement
• To maintain close contact with all passengers and to endeavor to make them feel as comfortable as
possible during the entire flight
• To ensure, that in concert with the commander, passengers are well informed about the reason of unusual
noises, technical troubles, etc. In order to avoid unrest and anxiety, all facts of normal or abnormal
situations shall be promptly explained in a crystal clear way to passengers
• To inform the commander immediately of any technical trouble, or unusual noises observed in the cabin or
otherwise suspected of impairing the safety of the aircraft
• To inform the commander immediately about illness of passengers, and possible symptoms of infectious
diseases (fever, diarrhea), as well as drunkenness etc,
• To endeavor to prevent passengers from consuming their own alcoholic beverages themselves ,as cabin
crew should be in control without intimidating the passengers
Chap : 01-03-02
Page : 05
Date : 07-2023
Chap : 01-04-00
Page : 01
Date : 07-2023
1.4 AURES FLIGHT ACADEMY regulations

1.4.1 Reporting System…. Refer to CM 3.1/ 3.2/ 3.11.
1.4.2 Documentation & Records……Refer to CM 2.0/ 2.1/ 2.1.9.4
1.4.3 Liaison with Regulatory ……….Refe.r to CM 1.13.9
1.4.4 Management System Review….Refer to CM 1.15.2
1.4.5 Delegation ……. Refer to CM 1.13.3
1.5 Legislation
Legislation is designed to ensure that no flying crew to whom the laws of ALGERIA apply is subject to excessive fatigue.
Accordingly, this section gives guidance on the nature of the Issues involved in the prevention of fatigue, for the attention
of all flying crew and in framing its regulations on the control of flight time limitations and rest periods; AURES FLIGHT
ACADEMY is accepting
its responsibility with regard to DACM regulations.
The following AURES FLIGHT ACADEMY Regulations shall comply with state authority laws, namely DACM It also has
a responsibility to advise its flying crew of their responsibilities, which are as follows:
a. Duty rosters and changes to such rosters should be published sufficiently In advance
to provide the opportunity for flying crew to plan adequate rest
b. It is the responsibility of all flight crew to make optimum use of the opportunities and
facilities for rest provided by the Company, and to plan their rest periods properly so
as to minimize the risk of fatigue
c. Complying with AURES FLIGHT ACADEMY regulations require that the Company shall not require him
to fly, if either he has a reason to believe that he is suffering, or Is likely to suffer while
flying, from such fatigue as may endanger the aircraft or its occupants
d. The license is to be suspended if the holder therefore has:
i. An injury preventing him to undertake his duties,
ii. Any illness preventing him to undertake his duties
In such cases the holder of the license-through the company is required to inform the DACM in written form so as action is
to be taken for the medical test required for the renewal of the license.
1.5.1 Application, Monitoring and Control
The application, monitoring and control of the Company's approved scheme of Flight Time Limitations and Rest Periods is
carried out by the Flight Department. Checks of planned roster duties, actual events and proposed variations, are carried
cut by the Scheduling Section and Flying Crew Administration. It is their responsibility, controlled by the Director’s Right,
to issue instructions and make decisions on questions of flight duty and rest periods for members of the Flight
Department, to ensure the scheme is correctly applied, monitored and controlled This applies to Cabin Crews.
Chap : 01-05-02
Page : 01
Date : 07-2023
1.5.2 Weekly Rosters
AURES FLIGHT ACADEMY will publish a weekly roster to provide each flight crew with a continuous notification of
duty, including periods when crew members are off duty In doing so the Company must appreciate the relationship
between the frequency and pattern of Flight Duty Periods and rest periods, and give due consideration to the
cumulative effects of undertaking long hours of duty interspersed with minimum rest.
1.5.3 Alterations to Rosters
It is recognized that the nature of the company business is such that the all crew roster may be subject to alteration which
could require the change of a crew member's assigned duties. When possible an early notification of any material change
will be given, except that such notification may be reduced to avoid disturbance to the crew member's sleep.
1.5.4 Flight & Duty Time Limitations & Rest Requirements
"All Flight Crew Members"

a. No Air Carrier or may schedule any flight crewmember and no flight crewmember
may accept assignment for flight or duty time in scheduled air transportation or in
other commercial flying except in accordance with a program of flight and duty time
limitations approved by the DACM
b. Each air carrier will prepare a program of flight and duty time limitations in
accordance with ALGERIAN Civil Aviation Authority Rules and Regulations, of flight
and duty time limitations and requirements, to be submitted to the DACM for
approval
Chap : 01-05-05
Page : 02
Date : 07-2023
1.5.5 General Principles of Control of Flight, Duty & rest time
a. The prime objective of any scheme of flight time limitations is to ensure that 'crew members are adequately
rested at the beginning of each flying duty period
b. Flight schedules must be elastic and the planning of duties must be designed to avoid, as far as possible
overruns of flying duty limits
c. The ALGERIAN Civil Aviation Authority will conduct periodic and spot checks of operators' records and
aircraft commander's reports to assess whether the operator's planning of flight schedules and duty in
general is producing results in practice which are compatible with the limitations provided for in the
operator's scheme
The authority will make the necessary amendments and will keep direct contact with the aero medical
council concerning any associated researches The authority may volunteer its views and advice on
particular problems concerning the avoidance of excessive fatigue
d. Time off must be planned to ensure that crews are notified of their allocation well in advance and also
consecutive work patterns must be constructed to avoid undesirable rostering practices as alternating day /
night duties and the positioning of crews in a manner likely to result in a serious distribution of established
sleeps work patterns
e. Responsibility for the proper control of flight duty cannot rest on the operator alone It is the responsibility of
all crew, members to make optimum use of the opportunities and facilities for rest provided by the operator,
and to plan and use their rest periods property so as to minimize the risk of fatigue Flight crew members are
also reminded that under item 50 of the Civil Aviation Order No 28 of the 1981 paragraph "4° A holder of a
license
shall not be entitled to undertake his duties if he knows or suspects that his physical or mental condition
renders him temporarily unfit so to act Paragraph "5": This license is to be suspended if the holder therefore
has:
i. An injury preventing him to undertake his duties
ii. Any illness preventing him to undertake his duties
In such cases the holder of the license is required to inform the AURES FLIGHT ACADEMY operations in written
form so as action is to be taken for the medical test required for the renewal of the license.
Chap : 01-05-05
Page : 02
Date : 07-2023
Chap : 01-05-06
Page : 03
Date : 07-2023
1.5.6 Flight Crew
a. The maximum roistered FDP (in hours) shall be in accordance with table A or B (two pilot crews, airplanes).
Roistering limits in the tables may be extended by in-flight relief or split duty. The aircraft commander may at
his discretion further extend the FOP actually worked in accordance with paragraph 121508
b. Table A shall apply when the FDP starts at a place where the crew member is acclimatized for the purposes
of this document, a crew member must be allowed 3 consecutive local nights free of duty within a local time
zone band which is two hours wide. He will thereafter be considered to remain acclimatized to that same
time zone band until he ends duty period at a place where local time is outside it
c. FDP should not exceed 18 hours of night flying during 72 consecutive hours
d. FDP starts from one hour and half before the time set for the departure of the flight or series of flights until
half an hour after the end of the flight
Table for Acclimatized Local Ti
Sectors
Local Time Of Start
1 2 3 4 5 6 7 8 OR More
0600-0759 13 121/4 111/2 103/4 10 91/4 9 9

0800-1459 14 131/4 121/2 113/4 11 101/4 91/2 9
1500-2159 13 121/4 111/2 103/4 10 91/4 9 9
2200-0559 11 101/4 91/2 9 9 9 9 9
Table B NOT Acclimatized to Local Time / Length of preceding rest (hours) / Over 30 between 28 & 30
Length of Preceding Rest (hours) Sectors

1 2 3 4 5 6 7 OR MORE
Over 30 13 121/4 111/2 103/4 10 91/4 9

Between 28 & 30 12 121/4 121/2 93/4 9 9 9
Chap : 01-05-06
Page : 04
Date : 07-2023
1.5.6.1 Extension of Flying Duty Period by In-Fight Relief
a. When any additional crewmember is carried to provide in-flight relief for the purpose of extending an FDP he
shall hold qualifications which will meet the requirements of the al duty for which he is required as a relief
b. When in-flight relief is provided there must be available, for the crewmember who is resting, a comfortable
reclining seat or bunk separated and screened from the flight deck and passengers
1.5.6.2 Extension of Flying Duty Period by Split Duty
a. When a crew member undertakes a period of in-flight relief and after its completion in wholly free of duty for
the remainder of the flight that part of the flight following completion of duty maybe classed as positioning
and be subject to the controls on positioning detailed in paragraph 121506
b.
Consecutive Hours Rest Maximum Extension of the FDP
1- Less than 3 hours Nil

2- From 3 hours to 10 hours A period equal 'to half of the consecutive hours rest
taken
The rest period shall not include the time required for immediate post flight and pre-flight duties. When the rest period is
not more than 6 hours it will be sufficient if a quiet and comfortable place is available, not open to the public, but if the rest
period is more than 6 consecutive hours, then a bed must be provided.
Chap : 01-05-06
ORGANIZATION &REGULATIONS Page : 05
Date : 07-2023
1.5.6.2 Positioning
All time spent on positioning, training, or office work as required by the operator , shall be classed as duty, but positioning
shall not count as a sector when assessing the maximum permissible FDP Positioning, as required by the operator which
immediately precedes a flying duty period, shall be included as part of the FDP for purpose of paragraph 121503 a.
Aircraft Commander's Discretion to Extend a Flying Duty Period
a. An aircraft commander may, at his discretion, extend an FDP beyond the maximum normally permitted,
provided he is satisfied that the flight can safely be made In these circumstances the maximum normally
permitted shall be 3 hours with the exception of emergencies
b. Whenever a commander so exercises his discretion he shall report it to his employer If the maximum
normally permitted is exceeded report to the Authority within 30 days
NOTE 1: Discretion Reports either concerning extension of a flying duty or reduction of a rest period
shall be submitted in the DACM The Authority when assessing the realism of particular schedules
will use those reports
NOTE 2: An emergency in respect of an extension of a flying duty is a situation which in the
judgment of the commander presents a serious risk to health or safety
1.5.6.3 Delayed Reporting Time
Where crew members are informed of a delay before leaving their place of rest the FDP shall start at the new reporting
time, or 4 hours after the original reporting time whichever is the earlier. The maximum FDP shall be based on the
original reporting time. This paragraph shall not apply if crewmembers are given 10 hours or more notice of the new
reporting time.
Chap : 01-05-06
Page : 06
Date : 07-2023
1.5.6.4 Rest Periods
a. It is the responsibility of the aircraft operator to notify a flying duty period so that adequate and, within
reason; uninterrupted pre-flight rest can be obtained by the crew. Away from base the operator must
provide the opportunity and the facilities for the crew to obtain adequate preflight rest it is the operator's
responsibility to ensure that rest accommodation is satisfactory in respect of noise, temperature, light and
ventilation. When s are carried out at such short notice that it is impracticable for an operator to ensure that
rest accommodation is satisfactory, it will be the aircraft commander's responsibility to obtain satisfactory
accommodation
b. The minimum rest period which must be provided before undertaking a flying duty period shall be:
i. At least as long as the preceding duty period minimum 12 hours whichever is greater
ii. If rest is away from base minimum rest is 11 hours
iii. If the preceding duty period exceeded 18 hours, the ensuring rest period must include a local night
1.5.6.5 Aircraft Commander's Discretion to Reduce Rest Period
An aircraft commander may, at his discretion reduce a rest period to below the minimum required. The exercise of such
discretion must be considered exceptional and should not be used to reduce successive rest periods. A rest period must
be long enough to allow flight crew members at least 10 hours, and cabin crew at least 9 hours, at the accommodation
where the rest is taken, if a rest period is reduced the aircraft commander shall submit a report to his employer and if the
reduction exceeds two hours then both the operator and the aircraft commander shall submit a written report to the
Authority within 30 days.
Standby
a. The following limits shall apply:
Type of duty Maximum duration
Standby duty (all cases) 12 hours

Standby plus FDP 20 hours
b. The length of the minimum rest period after stand by duty combined with FDP is equal to the proceeding
FDP with a minimum of 20 hours
c. If the period of standby is undertaken at the aerodrome, it shall not exceed 8 hours. The time on standby
shall count as full flight duty time and shall be added to any subsequent flight duty (for maximum FDP
calculations)
1.5.6.6 Days Off
a. A single day off shall include two local nights Consecutive days off shall include a further local night for each
additional consecutive day off
b. Crew member shall:
- Not work more than seven consecutive days between days off, and have 2 consecutive days off in
any consecutive 14 days, and have a minimum of 6 days off in any consecutive 4 week
Chap : 01-05-06
Page : 06
Date : 07-2023
Chap : 01-06-00
Page : 01
Date : 07-2023
1.6 Cabin Crew General
a. The requirements detailed in this Section shall be applicable to all Cabin crew carried as crewmembers
b. The limitations, which shall be applied to cabin crew are those contained in this Section applicable to flight
crew members, but with the following differences:
i. Roistered flying duty periods shall not be more than ONE hour longer than those permitted to flight
crew In order to remove anomalies which might arise when cabin crew and flight crew report at
different times for the same flight, the maximum FDP for cabin crew shall be based on the time at
which the flight crew start flying duty period
ii. Roistered minimum" rest periods shall not be more than ONE hour shorter than those required by
flight crew
iii. The combined sum of standby time and following FDP shall not exceed 21 hours (paragraph
121513)
iv. The average weekly total of duty hours shall not exceed 55 hours
v. The annual and 28 days limit of flying hours doesn't need to be applied
vi. When any additional crew is carried to provide in flight relief for the purpose of extending FDP the
number of cabin crew shall be increased by 50% of the minimum number provided with adequate
seats available on board the aircraft for the additions cabin crew
Chap : 01-06-01
Page : 02
Date : 07-2023
1.6.1 Cabin Crew Required
AURES FLIGHT ACADEMY employment policy is to ensure the availability of sufficient qualified employees Time
needed for training, rest periods and annual vacations are always factors considered in human resources decisions:
a. Operators shall specify number of cabin crew of any passenger carrying commercial aircraft as follows to
fulfill safety standard in accordance with DACM requirements
b. The DACM may require the operator of any commercial aircraft registered in ARE to include among the
crew at least one cabin crew not withstanding that the seating capacity of such aircraft is less than 20 seats
c. The number of cabin crew when required, shall not be less than one for the first 50 seats, increased by one
cabin crew for every additional 50 seats or part thereof (Unit is 50 seats)
d. The operator shall include at least the number of specialized cabin crew necessary for the safety of the
aircraft
e. No person may serve as a cabin crew on a passenger carrying commercial aircraft registered in the A.R.E.
unless that person has in his personal possession a current cabin crew license issued by the DACM and
an appropriate type rating for the aircraft type which he / she will serve
Records to Be Maintained
Records must be kept of the duty and rest periods of all flying staff; these records shall include the following for
each crewmember:
a. Duration of each flying duty period, and function performed during the period, duration of each duty period
whether or not it includes a flying duty period, duration of each rest period prior to a flying duty standby duty
period Daily and weekly flying hours for each flying crew member and these records shall be preserved for
at
least 12 calendar months iron the date of the relevant entry
b. Additionally, operators shall retain all aircraft commander’s discretion reports of extended flying duty periods
and reduced rest periods for a period of at least six months
c. Cabin crew training records ( refer to ch11 )
d. Disposing of obsolete documents shall be done in th6e presence of cabin crew manager and training
manager Security of all data included shall be taken in consideration as to use proper shredding machinery
Power to inspect:
DACM inspectors are permitted to board at any time and fly in any aero plane issued by the DACM and to enter and
remain in the Flight Deck However, the Commander may refuse access to the Flight Deck If, in his opinion the safety of
the aero plane would there be endangered.
Chap : 01-06-01
Page : 02
Date : 07-2023
Chap : 01-07-00
Page : 01
Date : 07-2023
1.7 Alcoholic Drinks
• Medical research has proved that alcohol has a detrimental effect on the efficiency of an individual for some
hours after it has been consumed Moreover, the taking of alcohol by Flying Staff has an adverse effect on
the confidence of passengers and the general public in air travel, therefore:
• No alcoholic drink is to be consumed by any member of the Flying Staff while wearing uniform on or off duty
• No alcoholic drink is to be consumed by any member of the Flying Staff for a period of at least 10 hours
before undertaking flying duties or during such duties
• Flying Staff must appreciate that it is their personal responsibility to keep themselves fit for the execution of
their duties and whilst a period of TEN hours has been laid down as the restriction before flying, it must be
clearly understood that excessive consumption of alcohol at any time would most certainly have its effect in
impairing their capabilities. Therefore they are reminded of their responsibilities at all times to avoid
excessive consumption of alcohol
• If as a result of the effects of alcohol crew member is either incapable of discharging his duties or the ability
to carry them out is impaired, it will be understood that he has committed gross misconduct
• Misuse of Alcohol. This section applies to employees who perform a function listed in appendix 1 to this section for a certificate
holder (covered employees). For the purpose of this section, a person who meets the definition of covered employee in
appendix is considered to be performing the function for the certificate holder.
Alcohol Concentration: No covered employee shall report for duty or remain on duty requiring the performance of
safety-sensitive function, while having an alcohol concentration of 0.04 or greater shall permit the employee to perform or
continue to perform safety-sensitive functions.
Chap : 01-08-00
Page : 01
Date : 07-2023
1.8 Crew Regulations and Health Requirements

1.8.1Medical Examinations
AURES FLIGHT ACADEMY shall ensure that each cabin crew member has passed an initial medical examination or
assessment and is medically fit to discharge the duties specified in the Safety Manual.
The Company in no way relieves individual flying staff of their personal responsibility for ensuring that licenses are valid
and
carried on every flight It is, however, prepared to give every assistance, through the medium of s Department, in making
arrangements for the medical examinations required by the authorities.
On renewal, the new period of validity of a license will begin from the date of expiry of the period if the applicant has
satisfactorily completed all renewal requirements and has, within the calendar month of the date of expiry, been assessed
medically fit Medical examinations shall be arranged as early as possible during the month of expiry in order to ensure
that the new certificate of validity is received before the date of the license.
Note: Every 24 months medical check to be commenced according to; the flying license will be renewed.
1.8.2 Statutory Health Requirements

No person may serve as a crew member knowing that he has a physical deficiency or mental condition that would render
him unable to meet the requirements of his current medical certificate, to discharge his responsibilities to a safe standard
or could endanger the safety of the aircraft or its occupants Crew members should not undertake flying duties whilst under
the influence of alcohol, narcotics, drugs or any medicine that is not approved by the DACM medical examiner for use of
crew members - like sleeping tablet.
Chap : 01-08-03
Page : 02
Date : 07-2023
1.8.3 Psychoactive/problematic psychoactive use of substances and other intoxicating liquor.

Alcoholic drinks must not be consumed by Flying Staff during the eight hours before reporting for a roistered service or
standby duty there should be less than 004 of alcohol concentration in the blood of crew when reporting for duty.
Furthermore alcohol of any type may not be consumed while in uniform in public places.
Crew members shall be removed from their duty when they are under problematic use of psychoactive
substance(s)Problematic psychoactive.
Re-instatement to safety-critical duties is possible after cessation of the problematic use and upon determination that
continued performance is unlikely to jeopardize safety.
Psychoactive drugs are divided into 3 groups relative to their pharmacological effects:
• Stimulant - ( "uppers" ) - This category comprises substances that wake one up, stimulate the mind, incite the initiative, and
may even cause euphoria but that do not affect any changes in perception
Examples: coffee, tea, cacao, guarana, mate, ephedra, khat, coca, etc.
Depressants, Sedatives, Hypnotics, Narcotics - ( "downers" ) - This category includes all of the calmative, sleep-inducing,
anxiety-reducing, anesthetizing substitute alcohol concentration of 004 or greater shall permit the employee to perform or
continue to perform safety-sensitive functions.
On-Duty Use: No covered employee shall use alcohol while per forming safety-sensitive functions. No certificate holder
having actual knowledge that a covered employee is using alcohol while performing safety-sensitive functions shall permit
the employee to perform or continue to perform safety-sensitive functions.
Pre-duty use: No covered employee shall perform cockpit crewmember or cabin crew duties within 8 hours after using
alcohol. No certificate holder having actual knowledge that such an employee has used alcohol within 8 hours shall permit
the employee to perform or continue to perform the specified duties.
No covered employee shall perform safety-sensitive duties other than those specified in paragraph (d) (1) of this section
within 4 hours after using alcohol. No certificate holder having actual knowledge that such an employee has used alcohol
within 4 hours shall permit the employee to perform or continue to perform safety-sensitive functions.
Use Following An Accident: No covered employee who has actual knowledge of an
accident involving an aircraft for which he or she performed a safety-sensitive function at or near the time of the accident
shall use alcohol for 8 hours following the accident, unless he or she has been given a post-accident test under appendix
of this part, or the employer has determined that the employee's performance could not have contributed to the accident.
Refusal to Submit to a Required Alcohol Test: No covered employee shall refuse to submit to a post-accident, random,
reasonable suspicion, or follow-up alcohol test required under appendix to this Part No certificate holder shall permit an
employee who refuses to submit to such a test to perform or continue to perform safety-sensitive functions.
Chap : 01-08-04
Page : 03
Date : 07-2023
1.8.4 Testing For Alcohol (DACM)

Each certificate holder must establish an alcohol misuse prevention program in accordance with the provisions of
appendix. No certificate holder shall use any person who meets the definition of covered employee in appendix J to this
section to
perform a safety-sensitive function listed in that appendix unless such person is subject to testing for alcohol misuse in
accordance with the provisions of appendix J. Each certificate holder shall submit an alcohol misuse prevention program
plan to the DACM (specifying the procedures for all testing required by appendix J) not later than January 1, 2002. Each
certificate holder Shall implement its' program not later than 30 days after approval of the program by the DACM In any
case the final Implementation Dale of this program shall not, be later than March 1, 2002.
Starting from September 1, 2001, DACM may conduct random alcoholic testing Refusal or declination to participate in the
process will be treated as gross misconduct.
1.8.5 Blood Donation

Following a blood donation the volume of the blood lost is made up in a matter of some hours but the cellular content can
take some weeks to return to the previous level Crew members should not volunteer as blood donors whilst actively
flying. A crew member must not donate blood within 24 hrs before a flight assignment.
1.8.6 Deep Sea Diving
Flying in pressurized aircraft after deep sea diving can result in the bends (Decompression sickness). A crew member
should not practice deep sea diving to a depth exceeding 10 meters within 48 hours before a flight assignment.
1.8.7 Pregnancy
Pregnancy presents a serious threat on fitness to perform assigned duties Female cabin crew shall notify cabin crew
management once they are aware of pregnancy. A pregnant cabin crew shall be relieved of flying duties till the status
change and the state medical authority approves a return.
Chap : 01-08-08
Page : 04
Date : 07-2023
1.8.8 Meal Precautions Prior to and During Flight
Cases of acute food poisoning in the air continue to occur sporadically and surveys of incapacitation of flight crew in flight
show that of these cases, gastro-intestinal disorders impose the most common threat to flight safety.
No other illness can put a whole crew out of action so suddenly and so severely, thereby immediately and severely
endangering a flight, as food poisoning.
Any food, which has been kept in relatively high ambient temperatures for several hours after preparation, should be
regarded with extreme suspicion. This applies particularly to the cream or pastry, which is commonly part of a set aircraft
meal. The re-heating process usually used in aircraft for the main course of a meal rarely destroys food poisoning
organisms and the toxins they produce. These toxins are tasteless and cause no unpleasant odors.
Since the most acute forms of food poisoning frequently come on suddenly 1-6 hour after contaminated food is eaten,
common sense rules should be observed as far as practicable in respect of meals taken within 6 hours of a flight.
For any crew member, before and during flight it is essential to avoid eating easily perishable foods as well as foods and
drinks served cold. This is most important with milk and cream products, mayonnaise, sauces, salads, meat pies and other
meat products.
In order to eliminate, as far as possible, the risk of food poisoning, the Commander and First Officer should not partake of
the same dishes before or during a flight.
1.8.8.1 Symptoms and Treatment of Poisoning
The character and severity of the symptoms depend on the nature and dose of the toxin and the resistance of the patient
Onset may be sudden Malaise, anorexia, nausea, vomiting, abdominal cramps, intestinal gurgling, diarrhea and varying
degree of prostration may be experienced. Bed rest with convenient access to bathroom, commode, or bedpan is
desirable. Severe cases should be hospitalized Treatment is mostly symptomatic and all cases should be seen by a
medical doctor.
1.8.9 Immunization
Medical advice is to be sought concerning the period to be observed before returning to flying duties following
immunization. All crew members are responsible for the validity of their vaccination certificates. All data concerning the
period of validity of a vaccination are given in the Respective document. All crew members shall present their vaccination
certificates to the DACM when required to do so.
1.8.10 Fatigue
Any crew member shall not commence a flight duty or continue a flight duty after an intermediate landing if he is aware that
he is too fatigued or will be too fatigued before next landing.
The basic responsibility in fatigue management rests with the individual crew member who should report for duty in a
reasonably rested state and in an emotionally fit state to perform his expected duty. This includes attention to such
factors as sleep, personal fitness and health, life style and activities prior to flight. Due allowance for any adverse effects
of these factors should be taken into account to ensure that fatigue which would significantly affect operating
performance is not encountered during flight duties In case of fatigue Crew Member must consult a qualified doctor.
Chap : 01-09-00
Page : 01
Date : 07-2023
1.9 Drugs
1.9.1 Sleeping Tablets & Pharmaceutical Preparations
Crew members should not undertake flying duties while under the influence of any drug that may adversely affect
performance Crew should know that many commonly used drugs have side effects liable to impair judgment and interfere
with performance
Ideally crew member should not fly on duty whilst taking any medication When in doubt they should contact the approved
Medical Examiner to establish whether medication being taken precludes flight duties or not
1.9.2 Use of prohibited drugs
This section applies to persons who perform flying functions for the certificate holder or operator. For the purpose of this
section, a person who performs such a function pursuant to a contract with the certificate holder or operator is considered
to be performing that function for the certificate holder.
No certificate holder or operator may knowingly use any person to perform, nor may any person perform for a certificate
holder or operator, either directly or by contract, any function listed in appendix 1 to this section while that person has a
prohibited drug, as defined in that appendix, in his or her system.
No certificate holder or operator shall knowingly use any person to perform, nor shall any person perform for a certificate
holder or operator, either directly or by contract, any safety-sensitive function if the person has a verified positive drug test
result on or has refused to submit to a drug test required by appendix 1 to Part 121 and the person has not met the
requirements of appendix 1 for returning to the performance of safety-sensitive duties.
Chap : 01-09-03
Page : 02
Date : 07-2023
1.9.3 Testing For Prohibited Drugs
Each certificate holder or operator shall test each of its employees who perform a flying duty. Each certificate holder shall
submit drug testing program plan to the DACM (specifying the procedures for all testing required) not later than January
1st 2002 Each certificate holder shall implement its program not later than 30 days after approval of the program by the
DACM In any case the final implementation date of this program shall not be later than March 1°' 2002 including
Biochemical testing.
Starting from September 1"' 2001, DACM may conduct random drug testing checks.
The following are some of the types of medication in common use, which may impair reactions. There are many others
and when in doubt a crew member should consult AURES FLIGHT ACADEMY approved Medical Examiner.
Hypnotic (Sleeping Tablets): Use of hypnotic must be discouraged. They may dull the senses, cause confusion and slow
reactions.
Antihistamines, all antihistamines can produce side effects such as sedation, fatigue and dryness of the mouth. Quite
commonly they are included in medication for treatment of the common cold, hay fever and allergic rashes or reactions.
Some nasal sprays and drops may also contain antihistamines.
Member from flight duties because of the underlying condition for which they are being used as well as the possible side
effects resulting from them Flight duties should not be resumed until treatment with these types of drugs has been
discontinued and until the effects of the drugs have entirely worn off. This can take several days in some instances.
Antibiotics: The underlying condition for which antibiotics are being taken may prevent a crew member from carrying out
his duties. However, most antibiotics are compatible with flying obviously, where any hypersensitivity is feared, the
suspect
antibiotic must not be used A crew member should have previous experience of the antibiotic prescribed, or, alternatively,
have a trial of it for at least 24 hours on the ground before using it during flight duties.
Note: Crew members should consult AURES FLIGHT ACADEMY approved Doctor before commencing flying duties
while under medication. Narcotics
The consumption of narcotics is not allowed for crew members unless approved by AURES FLIGHT ACADEMY approved
Medical Examiner.
Chap : 01-10-00
Page : 01
Date : 07-2023
1.10 Accident / Illness

• Accidents or illness must be reported immediately to
• The Commander (when away from base)
• The Crew Scheduling Department when not on duty
The crew member must inform the Company about the expected duration of illness, and any change in duration. The crew
member must produce a sickness report from an authorized Medical Examiner approved by AURES FLIGHT ACADEMY
or endorsed by AURES FLIGHT ACADEMY approved Medical Examiner.
1.10.1 Illness or Incapacitation While On Duty

A crew member who becomes ill or incapacitated while on flight duty or during a stopover period at an outstation must
report the matter to the commander at the earliest opportunity.
Commanders should be aware that a sudden deterioration in health might be an indication of the onset of a dangerous or
infectious complaint. Carriage of a flight crew or cabin crew member who is ill is not authorized without permission from the
medical examiner. Carriage of ill crew member could prejudice the Company's position in several ways:
• International health regulations;,
• Liability to the staff member concerned, should a serious illness ensure; and
• Invalidation of the insurance of the aircraft;
The Commander must ensure that a doctor is called at the earliest opportunity to examine the crew member concerned.
A certificate must be obtained stating whether the individual is fit for duty, or alternatively for travel. The Commander is
authorized to arrange any tests necessary to ascertain the condition of the individual concerned.
A written report must be submitted by the Commander and the crew member as soon as practicable after return to the
main base The Commander has an overall responsibility for ensuring that all of the crew is fit for duty, even if a report of
sickness is not received Where any doubt exists, the Commander must ensure that the individual concerned is seen by a
doctor and that the report from that doctor is forwarded to the main base, if possible on the flight concerned and, failing
this, at the
earliest opportunity
1.11 Quarantine Regulations

When a passenger on board shows symptoms which might indicate the presence of a major disease, the Commander of
an arriving flight must ensure that the airport medical or health authority have been informed.
It is the responsibility of the airport medical or health authority to decide whether isolation of the aircraft, crew and
passengers is necessary.
On arrival of the aircraft, nobody shall be permitted to board the aircraft or disembark or attempt to off load cargo or
catering until such time as authorised by the airport medical or health authority.
Each station, in conjunction with the airport medical or health authorities will devise a plan that would provide when
necessary for:
• The transport of suspected cases of infectious diseases by selected ambulance to a designated hospital
• The transfer of passengers and crew to a designated lounge or waiting area where they can be isolated
from other passengers until cleared by the airport medical or health authorities
• The decontamination of the aircraft, passenger baggage, cargo and mail and any isolation lounges used by
passengers or crew suspected of having infectious diseases
Chap : 01-12-00
Page : 01
Date : 07-2023
1.12 Cabin Crew Qualifications, Training and Checking

1.12.1 General
AURES FLIGHT ACADEMY shall ensure that each cabin crew member
• At least 18 years of age
• Very good command of English
• Has passed an initial medical examination or assessment and is medically fit to discharge the duties
specified in the Operations Manual and remains medically fit to discharge the duties specified in Operations
Manual
• Successfully passes the necessary training courses
The following training courses are provided by AURES FLIGHT ACADEMY for cabin crew members. The specific
syllabus for each of the training courses is detailed in AURES FLIGHT ACADEMY Training Manual. The syllabus shall
indicate the duration of each applicable phase of the training courses, which shall include both practical and theoretical
sessions. The training time allocated for each
phase shall take into account the number of trainees and instructors as well the training methods and facilities to be used
types of training are:
Initial Training which is divided to 2 phases
1. Theoretical part is conducted at AURES FLIGHT ACADEMY APPROVED Class Room
2. Practical part is outsourced and conducted at the national carrier state approved training center
3. Recurrent Training (Theoretical / Practical every 24 calendar month)
4. Refresher Training (Technical, Emergency) every 12 calendar months)
5. Instructor (Supervisory Course)
6. Transition Course (Technical / Emergency whenever required by the company)
7. Familiarization Rights
8. Aircraft Visits
9. Crew Resource Management Training
10. Dangerous Goods Awareness Training
11. First Aid Awareness Training
12. 11Security Training
13. Purser upgrade
For more details on Cabin Crew Training - Refer to M part… Chap…
Chap : 01-12-00
Page : 01
Date : 07-2023
Chap : 01-12-02
Page : 02
Date : 07-2023
1.12.2 Required Course if not flying for Certain time
If cabin crew did not fly for a period of 6 consecutive months on different types of A/Cs a recurrent course {including
practical) + 4 sectors is required.
If cabin crew did not fly for a period of 3 consecutive months on certain types (one type of A/C) a refresher course is
required before he goes back to fly the same type and competency check 4 sectors.
Air Carriers and Re-qualification curriculums Cabin Crew overdue training

(In accordance with121428 DACM)
me Elapsed Without Exercising License

Non Valid License Valid License
Privilege
Recurrent 12 month or 24 month 4 sectors with a certificated trainer and 91 days – 12 months
depending on his last recurrent a competency check
Recurrent 24 month and 4 sectors with a certified trainer and competency check 12 month up to 36 months
initial general emergency training on A/C type (s)
10 Sectors and competency check on one a/c type, in addition to 4 sectors and More than 36 months
competency check on each A/C type with a certified trainer
A tailored basic indoctrination program
Chap : 01-12-03
Page : 03
Date : 07-2023
1.12.3 Cabin Crew Carriage and Seating
The minimum number of cabin staff to be carried on all services is as following:
0 - 20 Seats Nil
1 - 50 Seats 1
1 - 100 Seats 2
101 - 150 Seats 3
151 - 200 Seats 4
201 - 250 Seats 5
251 - 300 Seats 6
301 - 350 Seats 7
351 - 400 Seats 8
401 - 450 Seats 9
451 and Over Seats 10
Note: Complying with the above DACM and also prevention of crew fatigue (DP / FDP) shall partly be a guide line to
the overall number of cabin crew required to be employed by the operator In addition to other factors such as: number
of aircrafts and commercial scheduling (Refer to OPSM)
1.12.4 Cabin Crew Seating
During Take-off and landing, and whenever deemed necessary by the Commander in the interest of safety, the
minimum legal number of cabin crew must be positioned in the jump-seats designated for the purpose With seat belt and
shoulder harness properly fastened
Any additional cabin staff that cannot be accommodated in seats provided for the purpose will normally occupy passenger
seats
1.12.5 Purser
a) An operator shall nominate a qualified purser wherever more than one cabin crew is assigned
b) The PUR shall have the responsibility to the commander for the conduct and co-ordination of normal and
emergency procedure(s) specified in the Safety Manual
c) Whenever due to unforeseen circumstances the Company designated purser is incapacitated the
commander will nominate the cabin crew member holding the highest ' seniority as per ID number to the
duties and responsibilities of Senior Cabin Attendant In such a case, full review of all relevant safety
emergency provisions shall be held during the crew briefing
The Captain has the final authority as to the approval and the allocation of any jump seat for al reasons.
Chap : 01-12-06
Page : 04
Date : 07-2023
1.12.6 Admission to the Flight Deck

No person may admit any person to the flight deck of AURES FLIGHT ACADEMY aircraft unless the
person being admitted is:
1. A crew member
2. An DACM inspector, who is performing official duties
3. An employee of the DACM or an aeronautical enterprise permitted by the PIC and whose
duties are necessary or advantageous for safe
4. Any person permitted by the PIC and authorized by the s Director or by the DACM
5. Employee of the DACM who deals with safety matters and employee of AURES FLIGHT
ACADEMY on familiarization flights ,
6. An employee of AURES FLIGHT ACADEMY of the traffic or sales departments who
is authorized by the s Director and are permitted by the PIC
No person may admit any person to the flight deck unless there is a seat for his use in the
passenger compartment except:
1. ALGERIAN Civil Aviation inspector on official duty checking or observing flight s
2. An ATC controller authorized by DACM to observe ATC procedures
3. A licensed airman of AURES FLIGHT ACADEMY whose duty requires a license
4. A licensed airman employed by any other authorized airline whose duties with that
airline require a license and authorized by AURES FLIGHT ACADEMY to make
specific trips over a route He must be authorized by the s Director
5. A flight dispatcher on duty holding a written authorization from the s Director
6. A technical representative of the aircraft manufacturer performing technical duties and is
authorized in writing by the s Director
7. Any person so authorized by the DACM or s Director
The PIC has the authority to refuse admittance to the flight deck when safety needs are anticipated
Prior to admission of any person to the flight deck the PIC should ensure it is tidy. As a safeguard
against air piracy, it is recommended that the flight deck door be kept closed and locked whenever
practicable
Chap : 01-12-06
Page : 05
Date : 07-2023
Any requests from Cabin crew to Cockpit Crew should be made only during cruise phase of the flight
Cabin crew should not enter the cockpit during climb and final approach, except in cases of emergency
The Cabin crew should inspect the cabin every 15 min. and visit the cockpit every 15 min. They should
take care not to dazzle the cockpit with bright lights from the cabin or galley when they enter the cockpit
1.12.7Cockpit Discipline
• At any one time only ONE operating crew member allowed to vacate his station The
flying pilot must wear his shoulder harness meanwhile
• At any one Time not more than ONE operating crew member shall have his meal Service
in the flight deck To avoid a case of simultaneous food poisoning, different varieties of
main dishes will be provided to the Flight deck Crew, and each crew member should be at
a different type of meal during flight
• Co-Pilots shall always obtain the prior permission of the Pilot-in-Command before vacating
their station and/or
ordering meals
• In any event cabin visits by operating crew should be kept to the absolute minimum
• Reading, other than essential Flight documents, is forbidden
• Servicing of alcoholic drinks to any person in the Flight Deck is absolutely prohibited
• Servicing of Hot / Cold drinks to any person in the Flight Deck is limited to none fragile
materials
Flight Deck Door Policy
The flight Deck Door must be always kept CLOSED and LOCKED (Refer to sec 8193 Security).
1.12.8 Safety Issues
With the increased use of locked doors in AURES FLIGHT ACADEMY there will be an increase need to
make use of the cabin interphone system e.g. turbulence, weather diversion, etc. It is up to all crews to
maximize and make the best use of the communication systems available and to use common sense
accordingly.
Chap : 01-12-06
Page : 05
Date : 07-2023
Chap : 02-00-00
Page : 01
PREVENTION MEASURES
Date : 07-2023
Contents
2. PREVENTIVE MEASURES............................................................................................................................................... 3
2.1 GENERAL PREVENTIVE MEASURES....................................................................................................................... 3
2.1.1 CHAIN OF COMMAND.......................................................................................................................................... 3
2.1.2 EMERGENCY BRIEFING...................................................................................................................................... 3
2.1.3 EMERGENCY EXITS............................................................................................................................................. 3
2.1.4 CABIN CREW STATIONS / CALL NAME............................................................................................................... 4
2.1.5 EMERGENCY EQUIPMENT CHECK..................................................................................................................... 5
2.1.5.1 Public Address System....................................................................................................................................... 5
2.1.5.2 Emergency Exit Lights Check............................................................................................................................. 5
2.1.5.3 Service Trolleys................................................................................................................................................... 5
2.1.5.4 Child Restraint Device (CRD)............................................................................................................................. 6
2.1.6 PREVENTIVE MEASURES WHILE OPENING/CLOSING DOORS............................................................................. 6
2.1.6.1 Opening............................................................................................................................................................... 6
2.1.6.2 Closing................................................................................................................................................................ 6
2.1.7 PASSENGERS......................................................................................................................................................... 8
2.1.7.2 A Seating of Handicapped Passengers.............................................................................................................. 8
2.1.7.2B Non-ambulatory Passengers (WCHC)............................................................................................................ 8
2.1.7.2C Ambulatory, Handicapped Passengers (WCHRAVCHS and others)............................................................... 8
2.1.7.3 Carriage of Stretchers....................................................................................................................................... 9
2.1.7.3A General........................................................................................................................................................... 9
.2.1.7.3B Maximum Numbers........................................................................................................................................ 9
2.1.7.3C Position of the Patient in the Aircraft............................................................................................................... 9
2.1.7D Use of Vacant Seats Inboard of Stretchers....................................................................................................... 9
2.1.7.3E Flight Equipment Stretcher............................................................................................................................. 9
2.1.8 Exclusion from Transportation ........................................................................................................................... 10
2.1.9 Transportation of Children ..................................................................................................................................... 10
2.1.9.1 Infants ............................................................................................................................................................. 10
Infants are children not older than 2 years of age. ..................................................................................................... 10
2.1.9.2Minors (more than 2 but less than 12 years of age) ........................................................................................10
2.1.9.3Unaccompanied Minor (UM) ........................................................................................................................... 10
2.2 Transportation of prisoners ........................................................................................................................................... 11
2.3 CARRY ON BAGGAGE ................................................................................................................................................ 11
2.4 TRANSPORTATION OF LIVE ANIMALS ..................................................................................................................... 11
2.5 CARRIAGE OF FALCONS ............................................................................................................................................ 12
2.5.1 Policy ...................................................................................................................................................................... 12
2.5.2 Acceptance policy .................................................................................................................................................. 13
2.6. SELECTION OF DOOR MODE BEFORE TAKE-OFF ................................................................................................. 13
2.7 PASSENGER BRIEFING .............................................................................................................................................. 14
2.7.1 General .................................................................................................................................................................. 14
2.7.2 BRIEFING BLIND/DEAF, HANDICAPPED PASSENGER .................................................................................... 15
2.7.3 DEAF PASSENGER BRIEFING ............................................................................................................................. 16
2.7.4 Passengers, Seated Next To Over Wing Exits ...................................................................................................... 16
2.8 CABIN REPORT FOR TAKE-OFF ................................................................................................................................ 18
2.8.1 STEN SEAT BELT / NO SMOKING SIGNS ........................................................................................................... 18
2.9 TURBULENCE .............................................................................................................................................................. 19
2.9.1Causes and Effects ................................................................................................................................................. 19
2.9.2 Forecast Air Turbulence (FAT) .............................................................................................................................. 19
Chap : 02-00-00
Page : 02
PREVENTION MEASURES
Date : 07-2023
Clear Air Turbulence (CAT) ..................................................................................................................................... 19

2.9.3OBSERVATION OF THE CABIN ............................................................................................................................ 20
2.10IRREGULARITIES DURING FLIGHT .......................................................................................................................... 20
2.11 CABIN REPORT FOR LANDING .............................................................................................................................. 21
2.12 AFTER LANDING ANNOUNCEMENT ........................................................................................................................ 21
2.13 SELECTION OF DOOR MODE AFTER LANDING .................................................................................................... 22
2.14 SPECIAL PREVENTIVE MEASURES ........................................................................................................................ 22
2.14.1 COCKPIT CREW INCAPACITATION ............................................................................................................. 22
FUELLING WITH PASSENGERS ON BOARD ...................................................................................................... 23
DE-FUELING WITH PASSENGERS ON BOARD ................................................................................................... 24
2.15 AIR JETTIES AND GROUND EQUIPMENT ............................................................................................................... 24
2.16 FLOODING ................................................................................................................................................................. 25
2.17 COCKPIT DOOR SECURITY SYSTEM ..................................................................................................................... 25
FOR BOEING MODEL 737 .................................................................................................................................... 25
Chap : 02-00-00
Page : 03
PREVENTION MEASURES
Date : 07-2023
2.0 PREVENTIVE MEASURES

2.1 GENERAL PREVENTIVE MEASURES
2.1.1 CHAIN OF COMMAND

The Captain of an aircraft is directly responsible and the final authority for the safe conduct of aircraft operation. He may
deviate from any laid down rule in order to meet the safety requirement.
Following an accident should the Captain become incapacitated for any reason, the next crew member in the following
sequence will take command:
• First Officer
• Third pilot
• Dead head cockpit crew
• Purser/SCC
• The rest of the Cabin Crew in order of their seniority.
Thus it becomes imperative that all crew members are familiar with the complete procedures.
2.1.2 EMERGENCY BRIEFING

Cabin Crew briefing shall be conducted by the Captain prior to each flight or series of flights (if to be operated by the same
Flight Deck Crew/Cabin Crew). He informs his crew of particulars (e.g., known deficiencies of cabin/safety equipment,
special passengers/load, expected weather conditions, etc.) and events pertinent to the operation of the flight.
Whenever a tour of duty for the whole crew begins at home base (duty after crew rest); the Captain or the Purser/SCA
checks that the Cabin Crew is proficient in and familiar with the relevant emergency items and procedures.
The Captain, or by delegation of the commander, the Purser/SCC concludes the cabin crew briefing by allotting, to each
individual Cabin Crew member, the tasks that the crewmember is to perform on board and the station he is to occupy
prior to/during/after take-off and landing (emergency station).
2.1.3 EMERGENCY EXITS

The designations of the exits are named identically on all aircraft types so that they can logically and easily be recalled by
the crew in case of uncertainty.
Exits are numbered in numerical order (all emergency windows on one side are counted as one unit) running from
forward to aft, with the addition of "L" and "R" (in direction of flight). The emergency exits in the cockpit are not numbered.
Note: Inoperative exits must be marked according to the procedure described in MEL.
Chap : 02-01-04
Page : 01
PREVENTION MEASURES
Date : 07-2023
2.1.4 CABIN CREW STATIONS / CALL NAME

- The definition of the Cabin Crew stations is originated from the designation of the emergency exits.
- E.g.; Exit 2L = C/C-Station 2L, exit 4L = C/C-Station 4L
- Consequently, the call name of the Cabin Crew occupying a station is related to the exit and station number.
- E.g.: Exit 2L = C/C-Station 2L = C/C-call name 2L, exit 4L = C/C- Station 4L = C/C-call name 4L, and so on.
- If for one door / exit a second C/C seat is available, this is called, "A" - seat, e.g.: 1LA. seat
- If there is a third C/C- seat at one available door it will be called "C"- seate. g :1LC seat
- In principle, this determines the responsibility of the Cabin Crew for an emergency exit standard station
- The door / Exit operation normally and abnormally, is the responsibility of the main C/C at a standard
station. For example, door 1L at station 1L, is the responsibility of 1L C/C neither ILA nor 1LC.
If a standard station is not occupied because of the crew complement, or if the responsible Cabin Crew is unable to react,
the Cabin Crew sitting opposite has to take the responsibility for this exit additionally.
All Cabin Crew stations, except passenger seats, used as Cabin Crew seats are mainly equipped with:
Aft.er Facing cabin crew seats “Jump Seats”.
• Seat belt / shoulder harness.
• Headrest.
• Fixed oxygen system.
• Flash light.
• Crew Lifejacket "red".
• Cabin preparation checklist & cabin fire drill.
Chap : 02-01-05
Page : 02
PREVENTION MEASURES
Date : 07-2023
2.1.5 EMERGENCY EQUIPMENT

CHECK
The check of the cabin emergency equipment has to be performed by cabin crew. This check has to be performed
whenever the crew takes over the aircraft unless there will be a personal handover on board by the Purser/SCC during
crew change. Equipment found at a wrong place has to be stowed at the assigned location.
The check of the cockpit emergency equipment has to be performed according to the Aircraft Operation Manual (AOM) by
the First Officer (F/O) during the pre-flight-check.
Cabin crew Seat belt / shoulder harness should be checked by the cabin Crew each one on his assigned position for any
malfunctioning before each flight.
Cabin emergency equipment check has to be performed by cabin crew according to the Emergency Equipment
Checklists. Upon completing the pre-flight briefing, the flight Purser shall distribute emergency equipment checklist to
each cabin crew assigned to main station.
The Purser/SCC supervises and co-ordinates punctual and complete accomplishment of the emergency checks and takes
care of the elimination of discrepancies with maintenance.
Cabin defect logs are carried on each aircraft to record defects arising in the cabin; this must be checked by the PUR prior
to each flight (Refer to the form Chapter 11 page 7).
Cabin defects of an Airworthiness nature are transferred to the Aircraft technical log by the Commander or attending
Ground Engineer.
The Purser will complete the log by entering all defects and present it to the Commander for signature on the inbound
sector.
The Purser/SCC shall report discrepancies concerning the emergency equipment immediately to the cockpit crew who in
turn, will take action to complete the emergency equipment required for dispatch according to "MEL".
2.1.5.1 Public Address

System
PA system is the most important means of communication for cabin preparation and initiation of evacuation in case of
emergency. Thus, checking of the PA system is a part of the pre-flight emergency checklist.
2.1.5.2 Emergency Exit Lights

Check
Switching on emergency exit lights will be performed according to the procedures laid down in type specific part. The
check has to be performed as early as possible to ensure time to repair in case of malfunctions.
2.1.5.3 Service
Trolleys:
Cabin crews as per preflight check list shall ensure that all service trolleys shall have a functioning brakes mechanism
otherwise they are not acceptable on board. Pre-flight check on brakes shall be performed on each trolley at all times
to prevent injury from unanticipated turbulence; service trolleys shall be stored inside the galleys:
 Cabin crew shall ensure labeling of any defected receive trolley before removal.
 If service trolley become, or found defected during service, cabin crew shall with draw, label service and store.
 Cabin crew shall include service trolley in the purser voyage report.
• During take-off, landing, or any emergency situation.
• Prior or during turbulence (according to the turbulence severity) during the flight:
• Service trolleys shall not be left unattended in the cabin at any time.
• Secure the galleys immediately after each service.
Chap : 02-01-05
Page : 02
PREVENTION MEASURES
Date : 07-2023
• Re-stow carts/equipment in their stowage after each use.

Chap : 02-01-05
PREVENTION MEASURES Page : 03
Date : 07-2023
• Latch galley equipment after each use.

Minimize the amount of service equipment left out on galley surfaces. Where items must remain available, they must be
placed inside drawers and space kept easily accessible in carts/stowage to enable the drawers to be put away quickly, if
required.
2.1.5.4 Child Restraint Device

(CRD):
Description of the acceptable CRDs on board: Appropriate CRDs should have hard sides and backs, include integrated
shoulder straps, and secure to a passenger seat via channels through which the seatbelt is threaded and attached. It must
be labeled to indicate that they are "approved for use on aircraft."
Once onboard the aircraft, the CRD must be placed in a forward-facing seat that is not in an exit row. It is best to place
the CRD in a window seat so it will not block access to the aircraft aisle. Follow the manufacturer's instructions for
securing the CRD to the seat, fastening the aircraft seatbelt around the CRD as tightly as possible
2.1.6 PREVENTIVE MEASURES WHILE OPENING/CLOSING

DOORS
2.1.6.1 Opening
Doors should only be opened when passengers' air jetties / stairs or loading vehicles are positioned at the aircraft.
When the structure of a passenger air jetty / stair or loading vehicle, being used, does not permit opening of a door after
positioning, the respective door may be exceptionally opened before the equipment is positioned. In this case special care
shall be taken.
A clearance (knock) twice shall be given by the responsible ground personnel before opening the door. The door shall be
opened only by the responsible C/C
To prevent accidental deployment of the evacuation devices, aircraft cabin doors shall not be opened at any time unless,
the slide is in the disarmed position and cabin crew of the opposite door is attending the door opening as a witness.
In case of a minimum cabin crew and the opposite door are not attended by a cabin crew member, the nearest cabin crew
will witness the door opening.
If there is any doubt about the clearance of passenger air jetties / stairs positioned at the aircraft, the crew should request
a confirmation for the proper positioning from the ground personnel through the Captain. Passenger air jetties / stairs
shall not be entered without clearance.
After embarkation of passenger the Cabin Crew may temporarily leave the open door(s) (except when fuelling with
passengers on board). They should, however, observe these doors in order to close them in due time.
In exceptional cases if the door(s) are left open without passenger stairs / jetties or loading equipment positioned, they
must always be secured by door barrier straps and shall be additionally occupied by Cabin Crew.
2.1.6.2 Closing
Closing of doors before the removal of passenger jetties/stairs or loading equipment is a fundamental rule.
If the structure of passenger air jetties / stairs or loading equipment does not permit closing of the door prior to removal, the
door should be immediately closed after the equipment is removed. In this case special care should be taken.
Removal of air jetties / stairs or loading vehicles may only be done after a clearance signal between the responsible crew
member and the responsible ground personnel has been given, and the doors are closed.
The Cabin Crew that has co-ordinate the removal of the air jetty / stair stays by the closed door until:
The air jetty / stair have been moved to at least 2 m from the aircraft, or a visual sign (e.g. safety strap) of the unsafe
condition of the air jetty / stair, is seen.
Chap : 02-01-06
Date : 07-2023
The later opening of a previously closed door with stairs in place (e.g. for reasons of weather) should be done with
extreme caution. If in doubt about the continued safe condition of the air jetty/stair a new clearance signal from the ground
personnel is required.
The procedures for opening and closing of aircraft doors are known by the ground personnel. The removal and
positioning of air jetties / stairs and loading vehicles is the responsibility of ground personnel.
Chap : 02-01-07
Date : 07-2023
2.1.7 PASSENGERS
2.1.7.1 Number
The maximum number of passengers on board is stated by the authorities. In case of inoperative exits the MEL (Minimum
Equipment List) has to be observed with respect to the allowable number of passengers.
Each passenger older than two years of age shall have a seat with a seat belt.
Free cockpit and cabin attendants' seats may only be occupied with approval of the Captain.
2.1.7.2 Handicapped Passengers
2.1.7.2 A Seating of Handicapped Passengers
Handicapped passengers are specified as persons who need special attention and assistance by Cabin Attendants due to
their physical or mental handicap or the impossibility of relevant communication. The see assignment shall be made as
follows.
2.1.7.2B Non-ambulatory Passengers (WCHC)

These passengers are not able - due to their handicap - to take place to leave their seats without another person's help.
In order to ensure a smooth expedient evacuation of all passengers including the handicapped persons, these
passengers will receive seats in the middle between two pairs of emergency exist. Thus they might reach - with the help
of a cabin attendant or the escorting person - the end of the evacuation queue which may develop due to congestion at
the exits or they can be rescued by the crew after all other passengers have been evacuated.
The maximum number of non-ambulatory passengers not accompanied, the necessity of an appropriate escort and seat
assignment / stretchers is regulated in the Station Operations Manual (SOM) and shall be adhered to by the station
personnel.
2.1.7.2Ambulatory, Handicapped Passengers (WCHRAVCHS and others)

With respect to the assumption that ambulatory, handicapped passengers are able to locate or leave their seats without
other's help and might be dragged along with the evacuation flow, a restriction of free seating is not considered for these
persons except for seats in emergency exit rows.
Stowage of Canes carried by blind or old passenger

• Under any series of connecting passenger.
• Between non emergency exits row seat.
• Beneath any two non emergencies exit window, seat, flat on the floor.
2.1.7D Passenger on Oxygen

AURES FLIGHT ACADEMY shall not accept passenger who need constant use of oxygen.
Chap : 02-01-07
Date : 07-2023
2.1.7.3 Carriage of Stretchers
2.1.7.3A General
The responsibility for transferring the patient to the aircraft stretcher rests with MIIDWEST Medical Officer or other
competent person delegated by him to supervise the loading.
.2.1.7.3B Maximum Numbers

A maximum of two stretchers may be carried on any type of aircraft. Stretcher location by aircraft type is shown in the
relevant aircraft section of this manual.
2.1.7.3C Position of the Patient in the Aircraft

The patient is always positioned in the aircraft with the head pointing forward.
2.1.7.3 D Use of Vacant Seats Inboard of Stretchers

Vacant seats inboards of stretcher(s) are not to be used by passengers they are only used by the accompanying
person(s) or doctor(s).
2.1.7.3E Flight Equipment Stretcher

This installation is easily recognized by its all black carrier and stretcher. The patient is restrained on the stretcher by two
belts crossed diagonally over the chest; and another two across the legs. Each belt, which is marked CHEST or LEGS for
identification, is fastened by a friction buckle with its ends secured to the stretcher frame by quick-release snap hooks.
The stretcher is held on its sporting carrier by holding-down strap over the four carrying handles. In an emergency
evacuation, the patient's restraint straps must be released by unclipping the snap hooks on the inboard side at the
attachment points on the stretcher frame.
Chap : 02-01-08
Date : 07-2023
2.1.8 Exclusion from Transportation

Details about exclusion from transportation will be regulated in Flight Operations Manual (FOM) The regulations will
become effective in case the obvious behavior of passengers gives reason to believe that the safety of the aircraft, other
passengers or crew members is endangered or that those passengers will seriously bother other passengers / crew
members or that they will not follow or even resist the instructions given by the crew or that they are drunk or under drugs
(exception: under medical drugs when accompanied by a person). After report by the Cabin Crew the Captain will decide
about an exclusion from transportation in accordance with the station operations manual.
2.1.9 Transportation of Children
2.1.9.1 Infants (Maximum 20 infants)
Infants are children not older than 2 years of age.

Infants shall be put in a secured baby basket or be held securely byThe accompanying person whenever the
situation requires - "fasten seat belt signs" on.
Infants shall not be fastened by the same seat belt used by the Accompanying person.
Infants and the accompanying persons shall not sit in emergency exit rows (exception: centre row of an emergency
exit row on wide body aircraft).
For a possible decompression one oxygen mask shall be available for each infant in a seat row.
The head of a baby basket shall always be directed towards the Window. This position avoids possible injuries to the
infant's head.
Liquids or other objects, which may unintentionally fall during service.
Any time seat belt signs illuminate, infants shall be secured ; Use of Child Restraint System and or Infant seat belt as lap-
arm held- outside of companion belt,
2.1.9.2 Minors (more than 2 but less than 12 years of age)

• Minors who are not able to read or understand the passenger safety instructions (foreign language
etc.) shall be seated next to an adult person.
• Minors shall not sit in emergency exit rows even when accompanied by an adult person (exception:
centre row of an emergency exit row on wide body aircraft).
• It is not legal to place two minors together on one seat.
• In case the seat belt cannot be pulled tight enough, minors shall be fastened as follows:
• Backrest of the seat shall be padded with blankets, pillows etc. before a minor is seated and securely
fastened.
2.1.9.3 Unaccompanied Minor (UM) (6 Maximum)

UM specifies children being under 12 years of age, travelling on their own. Station personnel have to accompany them to
and from the aircraft and accordingly on board they will be taken care of by the cabin crew.
Chap : 02-02-00
Date : 07-2023
2.2 Transportation of prisoners (Maximum 4)

Prisoners and their guards shall be assigned to last row of seats; they shall not be seated in an aisle seat or next to an exit.
2.3 CARRY ON BAGGAGE

Carryon baggage shall be stowed in the cabin in such a way that, with respect to the number of passengers, (also on
multi-sector fights) a smooth and expedient evacuation is ensured, that means heavy pieces shall be stowed under the
front seats, light pieces and coats in the overhead bins.
Note: There are labels in the bins indicating the maximum load.
2.4 TRANSPORTATION OF LIVE ANIMALS

Transportation of live animals (Lap dogs - cats or birds) in the passenger cabin is permitted with some conditions:
• Dogs, cats, household birds and other pets, can be carried in the passenger cabin when properly
crated and accompanied by valid health and vaccination certificates, entry permits and other
documents required by countries of entry or transit will be accepted for carriage, subject to AURES
FLIGHT ACADEMY regulations.
• Must be carried in a container which does not exceed the following measurements: (45 x 35 x 20 cm.)
and the total weight of the animal and the container together does not exceed 5 kg.
• Acceptance for carriage of pets is subject to the condition that passenger assumes full responsibility for
such pet.
• AURES FLIGHT ACADEMY shall not be liable for injury, loss, delay, sickness or death of such
pets or in the event that
it is refused entry into or passage through any country, state or territory.
• Animals which are not accompanied by a passenger or which are of unusual size and nature may only
be carried as cargo.
• Cats and dogs are allowed in the United Kingdom /South Africa only as freight in the aircraft hold.
• Some kinds of dogs have breathing difficulties: bulldogs, boxers, Pekinese, and passengers
accompanying such dogs should be warned of this danger.
• Passengers should be permitted to take the pet off the aircraft (if a local regulation of country permits)
for cleaning, feeding, drinking and exercises
• Passengers should be advised to carry sufficient food for their pets for the journey.
• The Pet will not be accepted up to the final destination as checked BAGGAGE if no reservation for the
pet has been made for the connecting flight of another carrier.
• The Pet must remain in the container while in the aircraft cabin.
Chap : 02-05-00
Date : 07-2023
2.5 CARRIAGE OF FALCONS

2.5.1 Policy
Falcons can exceptionally be accepted in passenger cabin, at certain occasions and at owner's risk.
Conditions of carriage
A. The falcons must be accompanied by all relevant and valid health certificates, entry permits and any
documents required by countries of departure, entry or transit. This is the responsibility of passenger.
B. Advance arrangements are required whenever reservations are requested for the carriage of falcons aboard
aircraft. This is to enable the boarding station to block the required seats and arrange for protective plastic
sheets.
C. Falcons shall always be accompanied by a qualified attendant or handler.
D. Falcons shall always be hooded when carried in the passenger cabin or in the vicinity of other passenger.
E. A chain or light rope must be attached to the leg(s) of each bird and affixed to the aircraft seat or other
aircraft structure in order to inhibit the bird’s ability to move around during the flights.
F. If large numbers of birds are to be carried, then suitable perches are to be supplied by the passenger and
they must travel on them and be attached to them.
G. The handler (passenger) should in all possible cases be seated with the falcon in the economy section. It is
recognized that exceptions to this policy may be granted only by management.
H. Plastic sheets should be installed to cover the floor under the falcons
and over any adjacent seats utilized.
I. Any other equipments, boxes, food, etc ... should be carried in the aircraft lower holds subject to normal
baggage rules.
Chap : 02-05-02
Date : 07-2023
2.5.2 Acceptance policy
A. Secure approval of Management and other departments, if necessary as well as other airlines in case of
interline carriage.
B. Falcons are carried in economy class unless Management decides otherwise in very exceptional cases
e.g., falcons accompanied by VIPs.
C. Seats blocked for the falcons and the handlers should be in aft area of the economy class zone, window
seats.
D. Maximum number of falcons to be carried in cabin as follows:
Aircraft Number of Falcon
Wide Body 15
Narrow Body 10
E. Carriage of one falcon in the cabin, per handler, will be placed in front of the handler Carriage of more
than one falcon per handler will require blocking seat(s) adjacent to the handler. The normal rule to be
used is one falcon in front of the handler at his seat and two falcons in front of each seat.
Example: Handler traveling with 5 falcons in economy class will require:

1. Seat for handler and one falcon
2. Empty adjacent seats for 2 falcons each
For those exceptional cases when the handler and the falcons must be accommodated in the first class, then the last
row(s) of the first class cabin shall be used preferably the center section.
Documentation
Captain / Purser information sheet shall be completed.
Cabin Crew Responsibility
It is the In-Flight Purser responsibility to reassure passengers seated in the area(s) adjacent to where falcons are located,
that handler is in complete control of the birds and that there is no reason for concern.
2.6. SELECTION OF DOOR MODE BEFORE TAKE-OFF

ON ALL AIRCRAFT TYPES After all air jetties / stairs are removed and all doors are closed the Purser/SCA will, - via PA -
initiate the door mode selection / slide attachment by the order:
"Cabin Crew, all doors in Armed Position crosscheck and Report"
Each C/A shall select the door mode / attach the slide of his / her door(s) and crosscheck the opposite side.
Thereafter, each C/A on the left-hand side shall inform the Purser/SCA about the performed selection of the door mode /
attachment of the slide on both doors via interphone, who in turn also confirm "1L/1R in armed position and cross
checked”. Purser shall inform PIC of door status via Public Address.
In case of a left side position being not occupied, the CA on the right hand side shall make the report.
If the aircraft has started taxing without this announcement each cabin attendant shall personally select the door
mode/attach the slide at her / his door(s) and inform the Purser/SCA accordingly.
If the door mode selector / slide attachment of any door is not working properly, (e.g. selection lever springs back) the
Purser/SCA shall be informed immediately, to inform the Captain.
Chap : 02-07-00
Date : 07-2023
2.7 PASSENGER BRIEFING (Demonstration)

2.7.1 General
Welcome announcement with the request to fasten the seat belts as well as passenger briefing is normally performed
after doors have been closed and door mode selection has been confirmed.
The purpose is to provide passenger with instructions for appropriate action in case of flight emergency.
Note:
In exceptional cases, when doors are kept open for a few minutes due to maintenance or station with all passenger on
board, welcome speech and passenger briefing shall be performed before closing doors.
- In co-ordination with cockpit crew the purser will keep passenger informed of delays and reasons.
Passenger briefing contains, the following items in sequence:
1. Safety instructions indicating proper stowage of hand luggage.
2. Location of the emergency exits. Exits lights/Emergency lights.
3. No Smoking on board during whole flight
4. Use of seat belt to fasten/to unfasten.
5. Demonstration of oxygen masks.
6. Demonstration of life jackets. If required.
7. Instructions about tables and backrests.
8. Instructions about prohibition of the electronic devices.
9. Instruction to passengers to make sure seatbelts securely fastened.
The minimum briefing before each take-off contains item 1, 2, 3, 6, 7, 8
The required time:
• Bilingual approx. 1 min. Trilingual approx. 2 min.
Oxygen demonstration (required at flight altitudes of 25,000 ft and above) may be performed in exceptional cases after
take-off; however, it has to be completed before reaching 25,000 ft (after approx. 15 min). If this demonstration has been
postponed until after take-off the weather conditions have to be taken into account in order to preclude an interruption
due to turbulence.
Also life jacket demonstration may be performed in exceptional cases after take-off unless the take-off is directed over
water, (e.g.: Osaka Airports) Athens.
Approximate time for the complete briefing without life jackets:
• Bilingual: approx. 2 min.
• Trilingual: approx. 3 min. with life jackets:
• Bilingual: approx. 4 min.
• Trilingual: approx. 5 min. Item
Chap : 02-07-01
Date : 07-2023
Safety Instructions" Card

C/C demonstrates by holding up the cards. The positions for the demonstrating cabin crew are in this case the same ones
as for the oxygen / life jacket demonstration. Safety instruction card must contain pictorial instructions on how to open the
over wing exit -if applicable
Location of the Emergency Exits
During the announcement the location of the emergency exits shall be impressively shown to the passengers by a
demonstrative pointing to the exits. {E.g., front area: to be spread thumbs point backwards over the shoulder to the aircraft
nose).Middle area: arms to be spread to the side. AFT area: arms parallel stretched forward with stretched forefingers
pointing to the rear of the aircraft.
Smoking on board
All AURES FLIGHT ACADEMY flights are non smoking flights, smoke detectors and penalty of smoking in lavatory.
Portable Electronic Devices:
Operation of any portable electronic device such as radio, mobile phones or electronics games during flight are not allowed
on all aircraft Types during take-off and landing, this does not apply to:
a. Portable voice recorders, compact disc (CD player), tape cassette player (self-contained),
calculators and electric shavers.
b. Hearing aids and Heart pacemakers
c. Personal computer or typewriters (electronic or mechanical) that are briefcase size and able to fit under
the passenger seat or in the over head bins; a mouse cord may be attached to the computer.
d. Any other portable electronic device that the operator of the aircraft has determined will not cause
interference with the navigation or communication system of the aircraft on which is to be used.
Note:
Displaying the safety film, replaces the above mentioned passenger briefing and demonstrations
2.7.2 BRIEFING BLIND/DEAF, HANDICAPPED PASSENGER

Blind and deaf passengers shall be personally and individually briefed on emergency equipment use and location by the
responsible C/A in whose area they are seated.
A- BLIND PASSENGER BRIEFING (ARABIC TEXT)
Chap : 02-07-02
Date : 07-2023
BLIND PASSENGER BRIEFING (ENGLISH TEXT)

Good...Morning/afternoon/evening
In the interest of your safety, AURES FLIGHT ACADEMY requires me to individually brief you on the safety equipment
use and procedures on this aircraft. If you have any question please do not hesitate, to ask.
Then the responsible C/A shall explain:
• How seat belt is fastened/unfastened.
• How the oxygen mask is used, you may wish him to hold a demo oxygen mask to familiarize himself with it
• How many seat rows he is away from the nearest exit.
• Stowage and use of life jacket.
2.7.3 DEAF PASSENGER BRIEFING

Looking directly at the passenger, ask if he/she reads lips. If so, give normal verbal briefing, slowly and precisely to give
him/ her chance to follow you, use the demo equipment.
Safety briefing text is provided in Safety Manual.
Notes:
You might want to write out the introduction as stated in the blind passenger briefing, and let him read it before providing
safety information.
If the passenger does not read lips, brief the accompanying passenger.
If unaccompanied, pull the safety instruction card from his seat pocket showing it to him. Point out the safety instructions
and make sure he understands.
If there is any question, it can be asked and answered in writing.
2.7.4 Passengers, Seated Next To Over Wing Exits

Exit seating restrictions
 Passenger with children and infants.

 Elderly passenger.
 Pregnant women.
 Incapacitated Passenger.
 Obese Passenger.
 Passenger revising exit bridging.
Passengers seated next to over wing exits shall be briefed individually and personally by the C/C in whose area they are
seated, on how to open the over wing exit, in case of unexpected evacuation.
If any of those passengers do not wish, or cannot perform the procedures he is briefed about, the C/C shall replace him
with another passenger.
Cabin crew shall be responsible for passenger briefing. He/she will approach the passenger holding a safety card in
his/her hand and brief him as follow:
Chap : 02-07-04
Date : 07-2023
Good... morning ..."Evening" please take a moment to review the safety information card on how to operate the
emergency exit as you will be asked to operate this exit in case of emergency.
On all air craft types, any exit not attended by a cabin crew during take-off and landing, passenger sitting next to this exit
shall be briefed before the starting of the flight on how to operate this exit in case of emergency
Chap : 02-08-00
Date : 07-2023
2.8 CABIN REPORT FOR TAKE-OFF

ON ALL AIRCRAFT TYPES each Cabin Crew is responsible for a specific cabin
area.
Before take-off and after cabin secured checks are carried out, RHS C/C reports to LHS C/C "0C111111abin Secured" who
in their turn report to Purser/SCC when he / she initiates the all attendant call.
The Purser/SCC will report to the Captain that "Cabin Secured" (according to the specific type).
The cabin report reads "Cabin Secured" and means:
• Passengers seated with seat belts fastened, backrests upright and tables/trays in stowed position.
• Equipment and baggage properly secured, galleys and lavatories checked locked, secured,
wardrobes, coat closets and bins are closed.
• All exits and escape paths unobstructed, curtains are secured in the open position
• All doors in "armed" position.
• Passenger briefing finished.
• Monitors retracted.
• Window shades open.
• Cabin lights dimmed.
• Cabin Crew on their stations with seat belts and shoulder harness fastened.
Note: cabin crew may allow the use of lavatories for urgent cases (e.g. medical, minors, or diabetic persons) if time
permits. The CABIN SECURE report shall be acknowledged by the commander.
This report should be given 3 - 4 min. before the expected take-off at latest in order to enable the cockpit crew to orderly
terminate the preparations for take-off.
Immediately prior to take-off cabin crew shall reflect upon their duties assigned to their position in the event of any
emergency.
2.8.1 FASTEN SEAT BELT

SIGNS
They also apply to crew members.
The seat belt and signs will be illuminated for take-off, landing and during flight when turbulence is encountered or
expected and taxing.
Announcement shall be made and cabin crew shall perform check.
When the safety information signs remain illuminated for a period of time, the Purser/SCA shall make periodic
announcement.
When a passenger continues not to obey a safety information sign, the
Captain should be informed.
After Take-off
The Cabin Attendants remain seated with seat belts fastened until the "Fasten Seat Belt" - signs are switched off,
because they have no possibility to estimate the weather condition. If in doubt, Purser/SCA asks the Captain for
permission to start the service.
Chap : 02-09-00
Date : 07-2023
Before Landing
The "Fasten Seat Belt" - signs are switched on at 10.000 feet, at that time the service can be finished and cabin
preparation for landing is commenced.
After termination of these duties, at the latest however when the "No Smoking" signs are switched on, the Cabin
Attendants have to return to their station and Fasten their Seat belts and shoulder harness.
2.9 TURBULENCE
2.9.1 Causes and Effects
Turbulence results when an aircraft flies through air which has been disturbed, usually by adverse weather or certain
types of cloud formation, or flies into the wake of another aircraft. Turbulence can occur from the take-off stage through to
the approach and landing, and can vary from a slight buffeting to violent changes of attitude and airspeed
2.9.2 Forecast Air Turbulence (FAT)

Areas of turbulence can be forecast by weather reports, and on-board radar can detect cloud formations, which might
produce turbulence. If turbulence is forecast and unavoidable, the flight crew will switch on the "Fasten Seat Belt" signs
before entering the turbulent area, and the cabin crew will ensure that all passengers are seated in the cabin, with seat
belts securely fastened. Cabin Crew may, on the Captain's advice, carry on with normal cabin service, in this case, Cabin
Crew shall perform the service cautiously especially when serving hot tea or coffee, half cup only. If severe turbulence is
expected, the Captain may order the cabin and galleys to be totally secured, with all crew and passengers secured in
their seats.
 The flight crew shall switch on the fasten seat belt sign.
 Cabin crew will check passengers seat belt fastened and galley security.
 Check lavatories and lock.
 Cabin crew will check if service may continue.
 Cabin crew will report cabin secure to cockpit.
2.9.3 Clear Air Turbulence (CAT)

An aircraft can also encounter turbulence without warning in apparently clear air, as the first of the examples quoted
shows. If sudden turbulence is encountered, when the "Fasten Seat Belt" signs are switched on, Cabin Crew must: -
• Make sure that all passengers are seated, with seat belts securely fastened.
• Check toilets and assist passengers where necessary.
• Try to stow any carts or service equipment in approved stowage. If this is not possible, the cart can be
wedged across the aisle with the wheels locked, with pots of beverages either placed inside the cart or
stowed under a seat.
• Seat themselves, in their crew seats if possible.
Note:
It is a standard airline practice to advice passengers to have their seat belt loosely fastened when seated during normal
flight conditions in case sudden severe turbulence is encountered.
Chap : 02-09-04
Date : 07-2023
2.9.4 OBSERVATION OF THE CABIN

To avoid or detect in time dangerous situations, cockpit and cabin have to be permanently observed on ground and in
flight. This includes following general duties and rules:
• In case an announcement is made by the P.I.C at any time of the flight, the announcement should be
acknowledged by the cabin crew.
• If the announcement is not clear or not understood, the purser (SCC) shall proceed to the cockpit to verify
the announcement conclusion.
• For the interest of safety and to break the monotonous nature of the long range operation especially
during night flight, cabin crew assigned in FWD zone is encouraged to pay a visit to the cockpit every 30
minutes.
• Sound judgment of such visits has to be carefully assessed and
• Coordinated between cockpit and cabin crew to achieve its objectives.
• Care for the adherence to the prohibition of smoking.
• Blankets, plastic bags, magazines and other papers should not lie on the floor.
• Lavatories must be checked with respect to development of smoke, normal temperature of the hot water and
closed flaps of the waste boxes (because of the automatic fire extinguishers)
• Lavatories must be checked:
• Shortly before the meal service.
• Every 10 min. at periods when the lavatories are rarely ' used (at night, during movie projection etc.)
• After "Fasten Seat Belt" signs have been switched ON, for landing, otherwise random checks.
2.10 IRREGULARITIES DURING FLIGHT

Events, which may affect the safety of the operation, as well as cases of illness or the use of emergency equipment, have
to be reported immediately to the Cockpit Crew. This applies also to unusual perceptions (e.g. noise, odors, and
observations).
Chap : 02-11-00
Date : 07-2023
2.11 CABIN REPORT FOR LANDING

Cockpit Crew shall inform the Purser/SCC in due time about the remaining flight time if it deviates essentially from the pre-
calculated time. ON ALL AIRCRAFT TYPES each Cabin Crew responsible for a specific cabin area will.
Before landing when the "Fasten Seat Belt" signs are switched on, each Cabin Crew will carry out Cabin secured checks
in his/her area. RHS C/C reports to LHS C/C "Cabin Secured" who in their turn report to Purser/SCC "Cabin Secured"
when he/she initiates the all attendant call, at latest before starting of the DND phase, the Purser/SCC will report
personally to the Captain "Cabin Secured" Which means:
• Passengers seated with seat belts fastened, backrests upright and tables/trays in stowed position.
• Equipment and baggage properly secured, galleys and lavatories checked locked, secured,
wardrobes, coat closets and bins are closed
• All exits and escape paths unobstructed, curtains are secured in the open position
• All doors in armed position
• Monitors retracted
• Passenger. Briefing finished
• Window shades open
• Cabin lights dimmed
• Cabin Crew in their stations with seat belts and shoulder harness fastened
• The cabin crew shall when the (Fasten Seat Belt Sign) are recycled twice, occupy their designated
stations and fasten their seat belts and shoulder harness
The cabin secured report shall be acknowledged by the commander
For the sake of passengers' comfort, the request "backrests, tables" is announced so late that the check of these items
has to be waived.
The Purser/SCC is obliged to ensure the securing of the cabin before landing. If in exceptional cases he is not able to do
so, he immediately informs the Captain who decides upon landing or interrupting the approach.
2.12 AFTER LANDING ANNOUNCEMENT

The Purser/SCC shall request passengers to remain seated after touchdown with seat belts fastened until the final parking
position is reached and the engines have been cut.
Chap : 02-13-00
Date : 07-2023
2.13 LECTION OF DOOR MODE AFTER LANDING

ON ALL AIRCRAFT TYPES, The Captain will switch the "Fasten Seat Belt" signs off as soon as the aircraft reaches the
parking position; hence the Purser/SCC orders the door mode selection / detachment of the slides, via PA. The order
reads:
"Attention Cabin Crew, all doors in disarmed position, cross check and Report"
The purser shall disarm his door first and cross check with the opposite door
Each C/C shall select the door mode / detach the slide of his / her door(s) and crosscheck the opposite side.
Thereafter each C/C on the LHS shall inform the Purser/SCC about the performed selection of the door mode /
attachment of the slide on both doors via inter-phone, who in turn also confirm "1L/1R in Disarmed position and cross
checked".
The purser shall report to the captain "ALL SLIDES DISARMED" to confirm slides disarming before door opening. The
rest of the cabin crew is not allowed to open any door without permission from the purser. In case of a left side position
being not occupied, the C/A on the right hand side shall make the report.
If no announcement has been made after the "Fasten Seat Belt" signs are switched off each Cabin Attendant has to select
the mode "Disarmed" for his/her door(s) or to detach the slide(s) and has to inform the Purser/SCA accordingly.
2.14 ECIAL PREVENTIVE MEASURES

2.14.1 COCKPIT CREW INCAPACITATION
In case of incapacitation of a cockpit crewmember, the remaining crewmember shall call a cabin attendant as soon as
practicable. The best way to request assistance from the cabin crew is by P/A system:
"Purser to Cockpit", The Purser/SCC or the nearest C/C must proceed to the cockpit immediately.
The C/C shall then perform the cockpit crew incapacitation drill.
• Tighten and manually lock the shoulder harness of the incapacitated crew member.
• Push the seat completely aft.
• Recline the seat back.
• It takes 2 people to remove the dead weight of an unconscious body from a seat without
endangering any controls and switches. If it is not possible to remove the body, one cabin attendant
shall remain in the cockpit to take care of and observe the incapacitated crewmember. In co-
ordination with the Purser/SCC:
• Request assistance from any medically qualified passenger.
• Check if a type qualified company pilot is on board to replace the incapacitated crew member.
Chap : 02-14-02
Date : 07-2023
2.14.2 FUELLING WITH PASSENGERS ON BOARD

Fuelling with passengers on board is permitted, and in exceptional cases passengers may board the airplane during the
fuelling process provided the following preventive measures are adhered to:
• Disposition of firefighting equipment at the airplane.
• One cockpit crewmember remains in the cockpit.
• Two Stairs or air jetties docked to the aircraft.
• Doors occupied by cabin crew.
• Evacuation paths to useable emergency exits clear of obstacles.
• Passengers have to be advised to open their seat belts, to remain seated (PA announcement by the
Purser/SCC).
• Cabin Crew should be informed about start and end of the Fuelling procedure. (Through inter-phone).
• Maximum cabin lighting must be switched on.
• If fuel vapors in the cabin or other dangerous situations are observed, cockpit crew and fuelling staff
must be informed immediately and the fuelling has to be interrupted.
• Fueling activities are restricted to one side of the aircraft.
With respect to emergency exits the following conditions have to be adhered to:
In any case - as far as Cabin Crew Members available - all doors have to be occupied in order to:
• Be able to evacuate through assigned doors.
• Block doors, which cannot be used for evacuation.
• Secure open doors when loading vehicles are retracted
If less Cabin Crew Members than doors are available, at least those emergency exits have to be occupied which are
indicated in the Type Specific Part. From these exits the opposite unoccupied doors have to be watched.
 Closed doors remain "Disarmed" (they have to be set into "Armed" before opening, if evacuation
becomes necessary).
 On all aircraft types, principally two doors shall be opened and provided with stairs or air jetties. One
exit forward of the wing and one aft.
Chap : 02-14-03
Date : 07-2023
2.14.3 DE-FUELING WITH PASSENGERS ON BOARD
• Defueling with passengers on board is not authorized according to AURES FLIGHT ACADEMY policy.
• If in exceptional cases, only one passenger stair/air jetty is available, Fuelling/defueling with passengers is
allowed under the following conditions
• If the stair/air jetty is docked to the FWD door, the AFT last left/right door (according to the fuelling process) shall
be set into armed position till fueling/defueling process is completed.
• The rest of the closed doors remain" Disarmed". They have to be set into "Armed" before opening, if
evacuation becomes necessary.
• The fire brigade or airport firefighting equipment is ready for action at the airplane. If in exceptional cases the fire
brigade cannot be positioned at the aircraft the emergency exits and escape slides must not be obstructed by catering
and/or loading activities.
• Fuelling activities are restricted to one side of the aircraft and are no obstacles for the evacuation slides.
• If in the extreme case no passenger stair/air jetty is available.
• Fuelling activities are restricted to one side of the aircraft. Simultaneous catering or loading is not permitted in
order to allow the deployment of all escape slides clear of obstacles during the fuelling process.
Note 1: When an aero plane is re-fuelled/defueled via an over wing filler cap by means of an unpressurised
fuelling/defueling system and when this filler cap is located closer than 10 m to the nearest exit door, then
fuelling/defueling
with passenger aboard shall not be permitted
Note 2: In case of an emergency during fuelling/refueling - such as for instance an APU-fire - an immediate
disembarkation has to be initiated, whilst - at the same time - fuelling/defueling must be stopped. The flight deck crew
decides, whether it should be an expeditious "normal" disembarkation or an "emergency evacuation.
Note 3: Public Address and Power Megaphone are the tools used for communication during the process of fueling with
passengers on board.
2.15 AIR JETTIES AND GROUND EQUIPMENT

If an emergency arises during passenger boarding (e.g. APU-fire) the passenger flow has to be "turned around"
immediately that primarily the air jetties can ' be used to evacuate the passengers already boarded.
Before starting the engines on the docking position the air jetties have to be retracted to lateral distance of 8 m from the
door or a longitudinal distance of 2 m before / behind the door. This will ensure an unobstructed deployment of the escape
slide if required.
The exit/entry area of an air jetty may be extended into the safety area provided the air jetty is raised to a level above the
upper door edge. If the clearance cannot be realized, the air jetty has to be docked to the open door until the engine
starting procedure is completed.
If during this phase an evacuation becomes necessary the remaining doors are brought into armed position and the
slides are inflated. Possible damages and the risk of inability of a slide are taken into account.
Chap : 02-16-00
Date : 07-2023
2.16 LOODING
Cabin Attendants should mop up any accumulation of water on the floor of the cabin, the galley or the toilets as quickly as
possible, since the infiltration of the water into electrical equipment areas could have serious consequence. Use
appropriate water shut-off-valve / switches. The Purser should inform the Captain.
2.17 COCKPIT DOOR SECURITY SYSTEM

2.17.1 FOR BOEING MODEL
737
Passenger Cabin
Flight Deck Security Door
• A lockable flight deck security door is installed to resist forcible entry by unauthorized personnel.
• In additions the door meets the requirements for resistance to ballistic penetration and intruder
entrance.
• The door opens into the flight deck.
• A viewing lens in the door allows observation of the passenger cabin.
• The door can be manually opened from the flight deck by turning the door handle.
• Entry to the flight deck is monitored by the flight crew.
• In the case of flight crew incapacitation, flight deck access maybe gained through the use of the emergency
access panel located on the right-side wall.
Chap : 02-17-01
Date : 07-2023
Flight Deck Emergency Access Panel
• A flight deck emergency access panel is located on the passenger side door post.
• The emergency access panel includes a six button keypad for entering the numeric access code along with red,
amber, and green lights.
• The red light illuminates to indicate the door is locked. When the correct emergency access code is entered, the
amber light illuminates.
• The green light illuminates to indicate the door is unlocked.
• The emergency access code is used to gain access to the flight deck in case of emergency or flight crew
incapacitation.
1 Keypad
Push - enters 3 to 8 digit numeric access code. Entry of correct emergency code sounds flight deck chime.
2 Access Lights
Red (illuminated) - door locked.
Amber (illuminated) - correct emergency access code entered. Green (illuminated) - door unlocked.
Normal Right Deck Access

Access to the flight deck is by permission of the flight crew.
Doorbell Mode
(Airline programmable option)
If the doorbell mode is activated, an entry request to the flight deck is made by pressing" 1" and then "ENT" on the
emergency chess panel on the right side of the door. A chime will sound on the flight deck and the flight crew may, at their
discretion, authorize flight deck access.
Chap : 02-17-01
Date : 07-2023
Normal Operation
If emergency access to the flight deck is required, entry of the correct emergency access code causes:
• A flight deck chime to sound
• Initiates the auto-unlock sequence
Note: The illumination of the amber light on the access panel indicates that the correct emergency access code has been
entered and the door is programmed to automatically unlock after a time delay.
Note: If the flight crew decides to deny entry, the door remains locked and prevents further keypad entry for several
minutes.
Note: If the correct emergency access code is entered and the flight crew takes no action, the door unlocks for a short time
after the expiration of a time delay.
• The green indicator light on the emergency access panel illuminates when the door is unlocked.
Cockpit Door Locking System (CDLS)
The Cockpit Door locking System (CLDS) provides a means of electrically locking and unlocking the cockpit door. This
system is mainly composed of:
 A keypad: located in the forward cabin, near the cockpit door. The keypad enables the cabin crew to
request access to the cockpit. There are two different access request types: "Routine" and "Emergency"
access request.
 A toggle switch: located on the centre pedestals Cockpit Door panel. The toggle switch enables the flight
crew to lock or unlock the cockpit door, following an access request, thereby allowing or denying entry into
the cockpit.
A control unit and its CKPT DOOR CONT panel: located on the overhead panel.
The cockpit door control unit is the system controller, in charge of:
• Locking or unlocking the door latches, upon flight crew action
• Unlocking the door, in case of cockpit decompression (the door then opens towards the cockpit under differential
pressure)
• Indicating system failures of electrical latches and pressure sensors
• Activating the access request buzzer and turning on the keypad LEDs
Chap : 02-17-01
Date : 07-2023
A buzzer
The buzzer sounds in the cockpit for 1 to 9 seconds to indicate that a routine access request has been made, or sounds
continuously if an emergency access has been initiated.
CONTROLS
• Keypad
The keypad is used by the cabin crew to request pilots to open the door.
(1) LOCKED/UNLOCKED DOOR INDICATOR

• GREEN light ON: The door has been unlocked either by a flight crew action, or automatically (during 5 seconds)
when no flight crew action is performed during the delay following an emergency access request. The door can
be pushed open.
• GREEN light flashes: An emergency request to enter the cockpit has been made the buzzer will sound
continuously in the cockpit, but no action has yet been taken by the flight crew.
• RED light ON: The flight crew has denied access, and the door remains locked.
(2) DIGITAL KEYPAD
The keypad is used to sound the buzzer in the cockpit for one to nine seconds (three seconds by default), by entering a
zero to seven-digit code, as programmed by the airline, followed by the key.
It is also used to enter the two to seven-digit emergency codes, followed by the '# key, when the flight crew does not
respond.
Chap : 02-17-01
Date : 07-2023
1. CENTRAL PEDESTAL COCKPIT DOOR PANEL

The secured cockpit door opening is controlled by a toggle switch, located on the central pedestal.
NORM position: All latches are locked, and EMERGENCY access is possible for the cabin crew.
• Lock position: Once the button has been moved to this position, the door is locked; emergency access, the
buzzer, and the keypad are inhibited for a preselected time (5 to 20 minutes).
Note:
1. If the LOCK position has not been used by the pilot, for at least 5 to 20 minutes, the cabin crew is able to request emergency
access to open the cockpit door
2. The UNLOCK position overrides and resets any previous selection
3. In case of an electrical supply failure, the cockpit door is automatically unlocked, but remains closed.
2. COCKPIT DOOR Fault Open indicator

• OPEN light ON: The door is not closed, or not locked
• OPEN light flashes: The cabin crew has started emergency access procedures. If there is no reaction from the
flight crew, the door will unlock at the end of the adjustable time delay (15 to 120 seconds).
• FAULT: This light comes on when a system failure has been identified (Example: Latch, pressure sensors, and
control unit).
The inoperative item can be identified by checking the strike and pressure sensor status lights on the CKPT DOOR CONT
FAULT
Chap : 02-17-01
Date : 07-2023
OVERHEAD CONTROL PANEL

The Cockpit Door Locking System's control panel is located on the overhead panel.
(1) Strikes status lights

• Off: The corresponding (upper, mid. or lower) locking latch is operative
• On: The corresponding (upper, mid, or lower) locking latch is faulty.
Pressure sensor
Two redundant differential pressure sensors enable rapid pressure variation in the cockpit to be detected, in order to
command simultaneous opening of all latches when a defined pressure drop is detected.
Pressure sensor status lights
• Off: The corresponding (1 or 2) pressure sensor is operative.
• ON: The corresponding (1 or 2) pressure sensor is faulty.
Note: These indicators enable the crew to identify the faulty item when the central Pedestal fault indicator light is ON.
Chap : 03-00-00
EMERGENCY PROCEDURES Page : 01
Date : 07-2023
Contents
3.0 EMERGENCY PROCEDURES.......................................................................................................................... 4
3.1.1General.................................................................................................................................................... 4
3.1.2 Pre-departure.......................................................................................................................................... 4
3.1.3Pre-taxi..................................................................................................................................................... 4
3.1.4Taxi.......................................................................................................................................................... 4
3.1.5 Take-off................................................................................................................................................... 4
3.1.6 Climb....................................................................................................................................................... 4
3.1.7 Cruise...................................................................................................................................................... 4
3.1.8 Descent................................................................................................................................................... 4
3.1.9 Approach................................................................................................................................................. 5
3.1.9. A Landing............................................................................................................................................... 5
3.2EMERGENCY EVACUATION......................................................................................................................... 5
3.2.1 Considerations........................................................................................................................................ 5
3.2.2 Chain of Command................................................................................................................................. 5
3.2.3 Categories of Emergency Evacuation.................................................................................................... 5
3.2.4 Evacuation Equipment............................................................................................................................ 6
3.2.5 Emergency Drills..................................................................................................................................... 6
3.3UNPREPARED EVACUATION....................................................................................................................... 6
3.3.1 General................................................................................................................................................... 6
3.3.2 The Decision to Evacuate....................................................................................................................... 6
3.3.3When to Evacuate.................................................................................................................................... 6
3.3.4When Not to Evacuate............................................................................................................................. 7
3.3.5 Controlled Disembarkation...................................................................................................................... 7
3.4 PREPARED EVACUATION....................................................................................................................... 7
3.4.1Time to Prepare....................................................................................................................................... 7
3.4.2 Notification of Emergency to Cabin Crew............................................................................................... 8
3.4.3Captain's Briefing (NITES)........................................................................................................................... 8
3.4.4Procedure Following Captain's Briefing................................................................................................... 8
3.4.5 Initial Control of Passengers............................................................................................................... 8
Preparation of the Cabin...................................................................................................................................... 8
3.4.6Passenger Briefing................................................................................................................................... 9
3.4.7 Able-bodied Passengers Extend Crew Capabilities During in-flight Emergencies................................. 9
3.4.8 Final Check of Cabin............................................................................................................................. 12
3.5B RACE POSITIONS................................................................................................................................ 12
3.5.1 General................................................................................................................................................. 12
3.5.2 Aft Facing Crew Seat............................................................................................................................ 12
3.5.3 Forward Facing Crew Seat................................................................................................................... 13
3.5.5.2 Infants on Laps.................................................................................................................................. 15
3.6.2 Emergency Landing/Ditching (English)................................................................................................. 18
3.7EVACUATION PROCEDURE........................................................................................................................... 19
3.7.1 After the Aircraft Has Stopped.............................................................................................................. 19
3.7.2 Passenger Psychology and Crowd Control...................................................................................... 19
3.7.3 Time to Evacuate.................................................................................................................................. 19
3.7 .4 Engine Danger Areas........................................................................................................................... 20
3.7.5 after Evacuation.................................................................................................................................... 20
3.7.6 Re-entering the Aircraft..................................................................................................................... 20
Chap : 03-00-00
Date : 07-2023
3.7.7 Rescue Parties, Press and Public........................................................................................................ 20

3.7.8 Slide Evacuation of Disabled Passengers and Stretcher Cases.......................................................... 21
3.7.8. A General............................................................................................................................................. 21
3.7.8. B Disabled Passengers........................................................................................................................ 21
3.7.8. C Stretcher Cases................................................................................................................................ 21
3.7.9 Summary............................................................................................................................................... 21
3.8DECOMPRESSION.................................................................................................................................. 22
3.8.1 Cabin Pressure..................................................................................................................................... 22
3.8.2Time of Useful Consciousness.............................................................................................................. 22
3.8.3 Emergency Oxygen Systems............................................................................................................... 22
3.8.4 Slow Decompression............................................................................................................................ 22
3.8.5 Rapid Decompression........................................................................................................................... 22
3.8.6 Immediate Actions after Decompression.............................................................................................. 23
3.8.7 Portable Oxygen Equipment................................................................................................................. 23
3.8.8 Actions after Emergency Descent........................................................................................................ 23
3.9FIRE.......................................................................................................................................................... 24
3.9.1 Dangers................................................................................................................................................ 24
3.9.2 Elements of Fire.................................................................................................................................. 24
3.9.3 Fire Prevention and Fire Watch............................................................................................................ 24
3.9.4Toilet...................................................................................................................................................... 24
3.9.5Galleys................................................................................................................................................... 24
3.9.6 Circuit Breakers.................................................................................................................................... 24
3.9.7 Seating Areas and Service Centers...................................................................................................... 24
3.9.8 SMOKE................................................................................................................................................. 25
3.9.8.A Heavy Smoke in Cabin...................................................................................................................... 25
3.9.8. B Smoke evacuation............................................................................................................................ 25
3.9.9 Types of Fire......................................................................................................................................... 25
3.9.10Types of Fire Extinguisher................................................................................................................... 26
3.9.10. A Fire-Fighting Techniques................................................................................................................ 26
3.9.10. B Toilet Fires...................................................................................................................................... 26
3.9.11Galley Fires.......................................................................................................................................... 26
3.9.12 Overhead Stowage Fires.................................................................................................................... 27
3.9.13 Fabric and Furnishing Fires................................................................................................................ 27
3.9.16 Minimum number of hand fire extinguishers....................................................................................... 27
3.10 JACK INCIDENTS................................................................................................................................. 27
3.10.1 Policy.................................................................................................................................................. 27
3.10.2 Types of Hijackers.............................................................................................................................. 28
3.10.3 Crew Attitude to the Hijackers............................................................................................................ 28
3.10.4 Crew Relationship with the Passengers............................................................................................. 29
3.11BOMB THREATS.................................................................................................................................... 29
3.11.1 Specific Bomb Threat in Flight............................................................................................................ 29
3.11.2 Action if a Suspicious Article is found................................................................................................. 29
3.11.3 Bomb threat search procedures......................................................................................................... 30
3.11.5 Aircraft "Least Risk" Areas.................................................................................................................. 32
3.11.6 Subsequent Actions............................................................................................................................ 32
3. 11.7 after Landing...................................................................................................................................... 33
3.11.8 Specific Bomb Threat on Ground........................................................................................................ 33
3.11.9 Basic Procedure............................................................................................................................... 33
3.12.2 Prepared Evacuation Checklists......................................................................................................... 39
Chap : 03-00-00
Date : 07-2023
3.12.3 Decompression Drill............................................................................................................................ 42

3.12.5 Window Crack Drill.............................................................................................................................. 45
3.12.6 COCKPIT CREW INCAPACITATION DRILL...................................................................................... 46
3.13 CREW COMMUNICATIONS (EMERGENCY)....................................................................................... 47
2.13.1 Emergency alert "Unprepared & Prepared Emergency"..................................................................... 48
3.13.2 Initiation Evacuation............................................................................................................................ 49
2.13.3 Initiation Evacuation Restricted Exists"............................................................................................... 50
2.13.4 Evacuation Not Required.................................................................................................................... 50
3.13.5 Emergency alert "Decompression"..................................................................................................... 51
Chap : 03-01-00
Date : 07-2023
3.1 EMERGENCY PROCEDURES

3.2 Stages of flight
3.1.1General
To appreciate the factors affecting any type of aircraft in emergency cases, it is important to understand that a
flight progresses through several definite ground and flying stages. Remember that at any stage, emergencies
can occur either as a single event or in combination with others.
3.1.2 Pre-departure
The crew will commence pre-flight checks and prepare the aircraft to receive passengers. All or part of the crew
may be on board. There may also be ground handling, engineering, catering and cleaning staff on and
around the aircraft, and some external ground equipment such as a fuelling vehicle, ground power unit, air
conditioning unit and a servicing cart connected.
3.1.3Pre-taxi
With passenger now on board, all external ground equipment will have been removed and the aircraft doors
closed. If the aircraft is 'nose-on' to a boarding ramp, a towing vehicle will be connected ready to push the aircraft
back. One or more main engines may be running.
3.1.4Taxi
With all engines running, the aircraft will move under its own power on to the runway - this can take as long as 20
minutes at some airports. During this stage, Cabin Crew will check that all passengers and equipment are
secured ready for take-off, before occupying their own crew seat. Cabin crew shall occupy their seats as soon as
their safety duties are performed. Any captain call initiated during the D.N.D phase shall be answered by the
purser personally via intercom.
3.1.5 Take-off
This stage is from the start of the take-off roll up to becoming airborne and reaching a height of 400 feet above
ground level. Take-off may be commenced from a stationary position, or the aircraft can be accelerated without
stopping as it turns on to the runway this is known as a rolling take-off.
3.1.6 Climb
The aircraft will climb at a rate of about 2,500 feet per minute up to cruising height. Climb may be "stepped" to
conform to air traffic control instructions or local noise abatement procedures, or continue uninterrupted.
3.1.7 Cruise
At the top of the climb, the aircraft will assume level flight at a height between (usually) 20,000 to 40,000 ft and
reach a speed of up to 1,000 kp/h. Cabin Crew and passengers will normally be free to move about the cabin.
3.1.8 Descent
During the descent to the destination airfield, all passengers, equipment and crew will be secured ready for landing.
Chap : 03-01-09
Date : 07-2023
3.1.9 Approach
The approach commences at 3,000 feet on the descent, and ends when the runway threshold is crossed.
3.1.9. A Landing
The landing stage is from actual touchdown until the aircraft has decelerated to normal taxi speed. This usually
takes about 1 ½ minutes, but can be reduced if necessary. A further taxi stage is then entered, up to a terminal or
transit stop.
3.2EMERGENCY EVACUATION
3.2.1 Considerations
It is vital to remember that the fast progression and variable nature of events during the emergency evacuation
of an aircraft will lead to delay confusion and panic if the situation is not controlled. Passenger initiative will
almost certainly be absent, so the motivation for survival must come from the crew. During an emergency
landing and subsequent evacuation, some crewmembers may become disabled and equipment lost. All must
therefore be able to locate and operate any emergency exit or item of safety and survival equipment, and be
prepared to assist and take over the duties of others.
3.2.2 Chain of Command
The Captain of an aircraft is directly responsible and the final authority for the safe conduct of aircraft operation.
He may deviate from any laid down rule in order to meet the safety requirement. Following an accident should
the Captain become incapacitated for any reason, the next crew member in the following sequence will take
Command:
 First Officer
 Third pilot
 Dead head cockpit crew
 Purser/SCC
 The rest of the Cabin Crew in order of their seniority.
Thus it becomes imperative that all crew members are familiar with the
complete procedures.
3.2.3 Categories of Emergency Evacuation
An emergency evacuation may take place either on the ground or into

water, and can be categorized being either.
(A)Unprepared:
An unexpected and sudden incident at the start of a flight up to the late take-off stage, or at the end of a flight on
the approach, landing and taxi stages which demands the immediate landing or stopping of
the aircraft and evacuating without notice.
(B)Prepared:
An emergency in the climb, cruise or descent stage which gives the crew enough time to plan the landing or
ditching and subsequent evacuation.
Chap : 03-02-04
Date : 07-2023
3.2.4 Evacuation Equipment
Aircraft doors and emergency exits are equipped with a system of inflatable escape slides which will deploy to
the ground and inflate automatically when the door or exit is opened in an emergency. On some aircraft, the
slides are designed to double as life rafts or floatation aids, and can be separated from the aircraft in the event of
a ditching. Separate hand-launched life rafts may also be carried. All this equipment, in addition to other aircraft
and personal survival aids, will be described in detail in the relevant aircraft section of this manual.
3.2.5 Emergency Drills
Emergency drills are devised for a variety of situations and are to be committed to memory. They are to be
carried out without delay and in the correct sequence when the occasion demands.
3.3UNPREPARED EVACUATION
3.3.1 General
The take-off approach and landing stages of a flight are the most critical. However, two of the following examples
show that an emergency evacuation may be called for even when the aircraft is parked:
a. B.707: Engine fire on start-up, with passengers just boarded (Johannesburg, 1983).
b. B.747: Tug, whilst positioning for push back, burst into flames on connecting with the aircraft enveloping
the front of the aircraft in flames (Chicago, 1983).
c. B.707: During a night landing in heavy rain, the aircraft veered off the runway at high speed. The nose
wheel collapsed as the aircraft decelerated (Istanbul, 1996).
d. Tri-Star: The aircraft overran the runway at the end of the landing run (Leeds/Bradford, 1985).
e. B.737: An engine disintegrated during take-off, damaging the wing structure and rupturing fuel lines. A fire
subsequently destroyed the aircraft (Manchester, 1985).
3.3.2 The Decision to Evacuate
It is accepted that only the aircraft Captain can order an evacuation. However, circumstances might dictate that any
other member of the crew must initiate such action. If for example, a total engine failure on take-off
makes a crash landing inevitable, the Captain may only have time to give a warning to brace for impact. After the
aircraft has stopped there may be no further communication, and the Cabin Crew will have to make an instant
decision and use their own mature judgment.
3.3.3When to Evacuate
In addition to the examples quoted previously, incidents following a sudden stop on take-off or landing which would
demand an immediate Cabin Crew-initiated evacuation include:
1. Ditching
2. Uncontrollable fire either inside or outside the cabin, affecting
the cabin.
3. Dense or heavy smoke in the cabin.
4. Structural or fuselage damaged.
5. An unusually exaggerated nose-down or wing-down attitude.
Chap : 03-03-04
Date : 07-2023
3.3.4When Not to Evacuate
Examples of occurrences which might appear to be an emergency. But which happen frequently in normal
operations and do not want an evacuation include:
 Flames coming out of an engine exhaust on start-up, followed by the stopping of the engine. This is
known as a "wet start". and is particularly noticeable at night.
 A loud bang from one or more engines as take-off power is applied. This is sometimes accompanied by
flames coming out of both the engine intake and exhaust, and is known as compressor stall.
 A rapid but steady deceleration on take-off or landing. Take-off may have to be abandoned as a
precautionary measure, or the landing run shortened due to airfield limitations Abandoned Take-off.
3.3.5 Controlled Disembarkation
There may be incidents after which passengers have to leave the aircraft as a precaution (e.g. obvious bomb
alert, annoying smell / smoke in the cabin) but the use of stairs / air jetties may not be possible due to lack of
time.
This case - as opposed to an evacuation - is described as a "controlled disembarkation". Therefore slides can also
be used. It should be decided if only a few slides are enough so that the flight can be continued as
planned.
As during a "controlled disembarkation" it is assumed that time is not critical, it is deemed that a specific
command is not necessary. The Captain will inform the passengers about the individual situation and decide
whether to declare particular exists free or blocked for disembarkation.
In addition, passengers have to be informed if hand luggage shall remain on board or shoes shall be taken off. In
case of controlled disembarkation via slides generally make sure: Do not jump onto slide, sit down without
shoes and slide; no hand luggage
3.4 PREPARED EVACUATION
3.4.1Time to Prepare
The time available to prepare an aircraft for an emergency landing or ditching can vary considerably, as these
examples show:
a. B.707: Aircraft sustained major damage after colliding with approach lighting piers on take-off. Flight
continued whilst damage was assessed and fuel jettisoned to reduce landing weight. Time to prepare -
over 2 hours (San Francisco, 1971).
b. Tri-Star: Progressive total engine failure commenced at 15.000feet in the descent. Aircraft prepared for
ditching, but made safe landing following the successful re-start of one engine time to prepare -16
minutes (Miami-Nassau, 1983).
c. Tri-Star: Unknown to crew immediately, part of nose wheel assembly detached on take-off. Aircraft
prepared for emergency landing and possible slide evacuation, but normal landing was made, time to
prepare - 6 hours (London - Bahrain, 1980).
Chap : 03-04-02
Date : 07-2023
3.4.2 Notification of Emergency to Cabin Crew
The Captain will call "PURSER TO COCKPIT". This call will indicate that an emergency has arisen, and the Purser
/ SCA or the nearest C/A will immediately go to the flight deck to be briefed by the Captain. All other
Cabin Crew will suspend service and stand by at crew station to receive
briefing.
3.4.3Captain's Briefing (NITES)
The Captain will brief the Purser/SCA on the following points: (N.I.T.E.S)
N Nature of the emergency.
I His intention, whether ditching or crash landing.
T Expected time available.
E Any known factors affecting escape routes.
S the agreed "brace" signal
3.4.4Procedure Following Captain's Briefing
The Purser will acknowledge the Captain's briefing by repeating back the full instructions given, and must ask for
clarification on anything not understood. The Purser will then return to the cabin to brief the remaining
Cabin Crew, who will in turn acknowledge.
3.4.5 Initial Control of Passengers
Whilst the Purser is briefing the Cabin Crew, the Captain will establish initial control of the passengers by making
a PA announcement to inform them of the situation, providing as much information as possible.
Preparation of the Cabin
Each Cabin Crewmember has a designated area of the cabin to prepare. basically involves:
 Opening all Cabin dividers and curtains so that there can be

free movement around the Cabin.
 Stowing and securing all loose equipment and cabin baggage,
ensuring that the approaches to all emergency exits are clear.
 Instructing passengers on the use of safety equipment, bracing,
 Location of emergency exits, escape routes and what to do
when the aircraft stops.
Prepared emergency checklists and standard briefings for this are
contained in (Emergency Drills), and are to be referred to as cabin
preparation progresses.
Chap : 03-04-06
Date : 07-2023
3.4.6Passenger Briefing
Briefing will normally be given by the Purser/SCA over the PA system – if this is not available, power megaphone
are carried and can be used instead.. The delivery must be clear, with vital points repeated as often as time will
allow, and may have to be given in more than one language. All instructions must be given in a positive and
professional manner – when these refer to exits or the fitting of seat belts and life jackets, the crew members
demonstrating must match their actions to the speech and be in view of all passengers.
3.4.7 Able-bodied Passengers Extend Crew Capabilities

During in-flight Emergencies
Cabin crew should be trained in using Able-bodied passengers in emergency evacuations of aircraft. Passengers
also can help in subduing disruptive passengers and terrorists.
Cabin crew typically identifies able-bodied passengers (ABPs) early in a flight to be able to request their
assistance during some in-flight emergencies - especially emergency evacuations.
The tasks that can be assigned to ABPs (also called able-bodied persons, able-bodied assistants or
passenger assistants) vary according to a number of factors, including the type of emergency and the extent
to which cabin crew may need assistance to perform their duties.
The International Civil Aviation Organization (ICAO) defines able-bodied passengers as passengers selected by
crew members to assist in managing emergency situations if and as required.
The passengers to be selected are:
 Off-duty crew members from any air carrier,

 Military personnel,
 Police officers,
 Fire fighters,
 Emergency medical personnel,
 Physicians and nurses.
Nevertheless, during situations in which cabin crew members have little time or no time to plan their response to
an emergency, the passengers closest to a cabin crewmember may be those chosen as ABPs.
In some situations, conversations with passengers during the flight have enabled crewmembers to determine
which passengers would be most helpful.
At other times, cabin crews of some airlines use announcements over the passenger address (PA) system to
request passengers to volunteer as ABPs
ICAO says that cabin crewmembers training should emphasize the importance of selection and briefing of (ABPs)
assigned.
Chap : 03-04-07
Date : 07-2023
The tasks assigned to ABPs include:
 Special-needs passengers, to hold passengers back until exits can be assessed and opened,
 To first go down the slide (with a cabin attendant) and to stay at the bottom of the slide and assist other
passengers,
 As well as to hold the slide steady in case it is buffeted by the wind. Operating an exit,
 Being reseated next to a passenger who is likely to require help evacuating the airplane,
 Helping passengers use an evacuation slide or an over-wing exit.
 And directing passengers away from the airplane after they have reached the bottom of the slide or
have exited through a door.
In addition to those tasks, ABPs to help other passengers who have difficulty walking or to accompany minors
travelling alone.
If a flight crew has ditched an airplane, cabin crewmembers also assign ABPs to assist in preparing rafts for
deployment.
In any emergency, if an ABP fails to perform the task requested by the cabin crewmember, the crewmember "says
'thank you' and grabs somebody else.
There are no guarantees, "you can never be 100 percent sure how anybody is going to react in an emergency
until it happens."
"If they even begin to hesitate, they must be replaced".
After ABPs are chosen, they often are relocated so that they will be better able to perform their designated tasks.
The reseating process should not result in separation of families, however, because if an evacuation were
required,
parents probably would be more
concerned with locating their children than with evacuating the airplane. Whenever possible, cabin crewmembers
give ABPs detailed briefings about the tasks they are being asked to perform, show them the exit door,
Where they will be assigned and use the safety information card as they explain how the exit operates.
Briefing technique requires that cabin crewmembers:
 Establish and maintain eye contact

 Remain calm
 Speak clearly and act confidently
 Use hand signals (to point out exits, exit operations, etc.)
 Annunciate all instructions
 Shout above cabin noise as necessary
 And give specific information, while avoiding the use of airline
terminology."
These actions are important to ensure that the ABPs are attentive, to instill
more confidence in the passengers and avoid panic and to limit
misunderstandings.
Chap : 03-04-07
Date : 07-2023
In some emergencies, cabin crewmembers do not have time to prepare ABPs for their role. In those situations,
the approach might be to grab the closest person and say, you when you get to the bottom (of the evacuation
slider), hold the slide.
In emergencies that arise with minimal warning for cabin crewmembers to conduct ABP briefings, passengers
often assist - without being asked – in any way they can.
Many aircraft accident reports include discussions of how passengers have helped in evacuations, either
following a cabin crewmember's directions or acting on their own.
For example, a survival factors reported accompanying the U.S.

National Transportation Safety Board report on a June 1, 1999, accident in which an American Airlines McDonnell
Douglas MD-82 overran the runway while landing at Little Rock (Arkansas, U.S.) National Airport includes
numerous descriptions of passengers who helped other people leave the airplane. In the survival factors report,
one passenger described how, as he crawled down the aisle in the first-class section of the airplane after the
impact, he heard a woman asking for help. She was under a luggage bin, the report said. He picked it up and she
was lying on the floor, faced down. She could not get up, so he moved the bin. He grabbed her arm, and they
crawled out of the airplane together through a big hole in first class.
Another man went back into the cabin three or four times, looking for passengers who needed help and a woman
helped a seatmate who had a bad ankle, the report said.
Passengers often have intervened - typically without being designated as ABPs - to help crewmembers subdue
disruptive passengers. In one such incident, during a March 27, 2000, Germania charter flight from Berlin,
Germany, to the Canary Islands, a man entered the flight deck of the Boeing 707 and attacked the captain.
Several passengers responded to the first officer's request for help, subdued the man and removed him from the
flight deck.
In a similar incident on Aug. 5, 1999, a man tried to enter the flight deck of a Singapore Airlines Boeing 747 en
route from Los Angeles, California, U.S., to Tokyo, Japan. He was restrained by passengers and flight
attendants.
Later, the man tried to open an emergency exit', again, he was restrained by passengers and cabin crews.
Regardless of the situation, cabin crewmembers look for the same types of passengers to serve as ABPs.
After the 2001 hijackings, ICAO prepared guidance material that said that, during an attempted hijacking, ABPs
could be asked to help the cabin crew by blocking access to the flight deck and restraining an aggressor. During
such situations, the cabin crew should maintain control over the ABPs providing assistance, the guidance material
said.
Two months after the 2001 hijackings, passengers on an American Airlines Boeing 767 were credited with
assisting cabin crewmembers to subdue a man who tried to detonate bombs in his shoes during a flight from
Paris, France, to Miami, Florida, U.S. Passengers and crewmembers overpowered the man, tied him to his seat
and sedated him while the flight crew deviated to Boston, Massachusetts, U.S., where the man was arrested.
Although they have become involved in recent years in subduing disruptive passengers, ABPs more often have
been asked to help cabin crew - members in emergency evacuations of aircraft and related emergencies.
Chap : 03-04-07
Date : 07-2023
Chap : 03-04-08
Date : 07-2023
3.4.8 Final Check of Cabin
Each crewmember responsible for an emergency area will, under the overall supervision of the PURSER carry
out a progressive check of the area to ensure that preparation is complete as stated in the checklist. During
progress through the cabin, passengers can be instructed in groups on the operation of seat belts, lifejackets,
escape routes, correct bracing position and anything else that is relevant to the situation. At this stage, survival
equipment and stores that could be removed and used if the evacuation is to take place away from an airfield
can be stowed within easy reach.
All Cabin Crew will report to the Purser that checks are completed before seating themselves for landing. The
Purser will inform the Captain when the cabin is prepared.
3.5B RACEPOSITIONS
3.5.1 General
In all cases, sit well back in the centre of the seat with the seat belt and harness fitted correctly. Lap straps must
be fastened low; across the hips.
3.5.2 Aft Facing Crew Seat
Knees together, feet slightly apart and forward, Hands position behind the head DO NOT interlock the fingers at
the back of the neck and place the elbows close together. Push the head back against the headrest.
Chap : 03-05-03
Date : 07-2023
3.5.3 Forward Facing Crew Seat

As in the aft facing position, but the head is pressed forward with the chin tucked hard into the chest.
Chap : 03-05-04
Date : 07-2023
3.5.4 Passenger Seats

3.5.4.1 Large Seat Spacing
Seat belts tight, Bend down and grip your ankles.
3.5.4.2 Small Seat Spacing

Grip the back of the front seat firmly while pushing it forward; protect your heads between your arms.
Large seat spacing

Brace position
Small seat spacing
Brace position
Chap : 03-05-05
Date : 07-2023
3.5.5 Alternative Brace Positions

3.5.5.1 Pregnant Women
Use pillows and blankets to pad below the uterus. Fasten the seat belt over the padding and use additional
padding above the uterus for the mother to rest her head on. Instruct the mother to grip her knees.
3.5.5.2 Infants on Laps

Position the infant on the adults' right knee with the seat belt fastened. Instruct the guardian to bend forward, with
arms locked under the infant, and to protect the infant's face with one hand.
Chap : 03-05-05
Date : 07-2023
Chap : 03-05-05
Date : 07-2023
Chap : 03-06-02
Date : 07-2023
3.6.2 Emergency Landing/Ditching (English)
* Attention Please:
We are forced to make an emergency Landing/Ditching in...Minutes,

For your own safety you must follow my instructions carefully:
* Stop Smoking and fasten your seat belt tightly.

* Put your seat in UP-Right position and fold the table.
* Loosen necktie and buttons.
* Remove all sharp objects, Spectacles and dentures,
* Place them in the seat pocket in front.
* Put your shoes in the overhead stowage.
* Life Jacket (Ditching Only)
* Watch the Cabin Crew in front of you.

* Your Life Jacket is stowed under your seat.
* Unfold it and place it over your head.
* Fasten your jacket by connecting the hooks to the rings.
* Tighten your jacket by pulling the ends.
* Just before leaving the A/C, I repeat: Just before leaving the
A/C, inflate your Life Jacket by pulling down the red toggles
sharply.
* Use the mouthpiece if the normal inflation is insufficient.
* Sit down now; make sure your seat belts are securely fastened.
* Brace Position
* Just before landing you will have to brace for impact.

* Place your feet firmly on the floor.
* Grip the back of the front seat pushing it forward.
* Protect your head between your arms.
* Practice this position now.
* Keep your position until the A/C has finally stopped and
you are told to evacuate from the exits.
"LEAVE YOUR BAGGAGE BEHIND"

Chap : 03-07-00
Date : 07-2023
3.7EVACUATION PROCEDURE
3.7.1 After the Aircraft Has Stopped
After touchdown, there may be more than one impact and deceleration forces may be severe. It is therefore
important that the brace position is held until the aircraft has finally stopped. When free to move, carry out the
appropriate evacuation drill without delay.
Evaluate conditions at and outside any exit before opening, some may be jammed, blocked by fire or partially
submerged if ditching, so be ready to direct passengers to alternative exist. Once the exit is open,
monitor the inflation of the slide, if used. It is vital to prevent passengers jumping on to the slide before it is fully
inflated.
In case of heavy smoke in cabin during PAX evacuation, instruct PAX to bend down to avoid smoke inhalation.
The escape path lighting "Floor Proximity Lights" provide visual guidance for emergency exits if all sources of
lighting more than 4 feet above the aisle floor are obscured by heavy smoke.
3.7.2 Passenger Psychology and Crowd Control
Firm control and clear instructions will prevent panic, so direct the evacuation AGGRESSIVELY. If there is
no obvious danger to the passenger in the form of fire or smoke, reaction may be slow so SHOUT
to get people moving - be forceful and shout with authority :
"Open seat belts ...get out....move this/ that way...move. Keep moving, leave baggage behind...stay together,
jump and slide...jump...jump"
Do not use negative and weak instructions such as:
"Don't stop.... Please come this way"

Do not use "scary" phrases as:
"Fire... we've crashed...we're sinking"

Force passengers to leave hand baggage behind and get women to remove high-heeled shoes. Baggage
dropped in the aisle or at the bottom of a slide will cause obstruction and injury, and high-heeled shoes will
damage the slide (during an evacuation from a B.747 in 1983, one slide deflated after only 20 passengers had
gone down it). In a prepared evacuation, all loose articles, including shoes, will have been stowed before landing
so the problem should not arise.
3.7.3 Time to Evacuate

Aim to establish a rate of flow through the exit of one person per second, "at single lane slide and 2 person per
second at double lane slide". If a person refuses to move or jump on to a slide, use whatever force is necessary to
commit him to do so.
Chap : 03-07-03
Date : 07-2023
Remember:
At the double lane slide / slide raft you must instruct passengers to form two lines by the command :
"Form two lines .... Form two lines"
Note:
Before an aircraft type is certificated for the carriage of passengers in commercial service, the
manufacturer must demonstrate that a full load of passengers can evacuate from it within 90 seconds
using only half the available exits.
3.7 .4 Engine Danger Areas
In an unprepared ground evacuation, if the wing engines have not stopped when the escape slides are deployed,
the slides immediately aft of the engines may be damaged, and evacuating down slides in front of the engines
could be drawn into the intakes
It is obviously undesirable to evacuate passengers into these danger areas, but if the evacuation is to proceed
and there is no alternative safe exit, then direct evacuating passengers, as they leave the aircraft, to
protect themselves and move quickly away in the safest direction.
Engine danger areas according to aircraft types are shown in the relevant aircraft section of this manual.
3.7.5 after Evacuation
After checking the emergency area to ensure that all passengers have left the aircraft, each Cabin Crew member
will evacuate as directed in the drill, then move all survivors away and upwind of the aircraft to a safe distance.
If on an airfield or near a populated area, rescue and supporting services will arrive on the scene quickly, otherwise
the crew must organize survival plans for themselves.
Note:
Upwind: means opposite side of wind direction.
Downwind: means with the wind direction.
3.7.6 Re-entering the Aircraft
After evacuating following a crash landing, if the aircraft remains largely intact it may be possible to re-enter to
remove equipment and stores that would be useful in survival situations before doing so, make sure that there
are no hazards from fire or spilled fuel. NEVER re-enter a ditched aircraft – an apparently sound and floating
aircraft can sink within seconds.
3.7.7 Rescue Parties, Press and Public
When formal assistance does arrive, make sure that there is an orderly transfer of responsibility to the new
authority. If the press and public ask questions, do not give any statements or express an opinion. "No
comment" is sufficient.
Chap : 03-07-08
Date : 07-2023
3.7.8 Slide Evacuation of Disabled Passengers and Stretcher Cases

3.7.8. A General
In any emergency evacuation, disabled passengers and stretcher cases will be evacuated last. In a prepared
ground evacuation, at least two ABP's are to be briefed to position themselves at the bottom of the slide to assist
in controlling the casualty's descent and subsequent removal to a safearea.
3.7.8. B Disabled Passengers
 Maneuver the passengers on to his back and rise into a sitting position.
 Slide your hands under the passenger's arms and grasp his opposite wrists, then drag him backwards.
 Maneuver the passenger to place him feet-first on the slide and ease him down.
3.7.8. C Stretcher Cases
In a prepared emergency when stretcher cases are on board, three ABP's will be required to lift the patient off a
stretcher.
Warning:
In all emergency evacuations the patient must be removed from the stretcher and carried to the exit.
3.7.9 Summary
Stay alert, particularly at the end of a long working day, and subconsciously think of your evacuation
responsibilities relative to your working position in the aircraft. Circumstances in an evacuation never
repeat themselves, but there is often a similarity of events which, if recognized, become life-saving factors in any
decision you might have to make.
Most aircraft crashes are survivable. Read all published accidents and incident reports and learn from them.
Remember:
CABIN CREWS HAVE THE POWER OF LIFE AND DEATH IN AN

EMERGENCY. ACT CORRECTLY. QUICKLY AND POSITIVELY.
Chap : 03-08-00
Date : 07-2023
3.8DECOMPRESSION
3.8.1 Cabin Pressure
There is insufficient oxygen in the atmosphere at high altitudes to sustain life, therefore the crew and passenger
compartments of an aircraft have to be pressurized with outside air. To do this, air is fed from the engine
compressors, then cooled and circulated around the cabin under pressure to provide an "atmosphere" at altitude.
Out flow valves control the pressure at all stages of flight and an aircraft flying at 35,000 Ft. will have a
maximum Cabin altitude of 8,000 Ft.
3.8.2Time of Useful Consciousness

If an aircraft's pressurization system fails at altitude, cabin pressure will become equal to that outside, and
decompression is said to have occurred. At 10,000 above sea level there is still enough oxygen in the atmosphere
to sustain consciousness, but above that height the time of useful consciousness is limited:
Altitude Time of Useful Consciousness

40,000 ft 10-15 seconds
35,000 ft 30-60 seconds
30,000 ft 1 -2 minutes
25,000 ft 3-5 minutes
20,000 ft 30 minutes or more
3.8.3 Emergency Oxygen Systems
Loss of Cabin pressure in flight will be sensed by a device which automatically activates a system which supplies
oxygen to the passenger compartment. Provision is made for manual operation by the flight crew in
case the automatic system fails. The emergency is supplied by chemical generators stored above each row of
seats; four most are fixed to the generator Oxygen will flow if most is pulled. If Cabin altitude rises above 13,000-
14,000 ft, oxygen masks will drop down from the PSU's above each block of passenger seats, from the ceiling
in each toilet, and from above each
Cabin Crew seat. The flight deck is equipped with a separate system, and a special quick-donning mask is
installed ready for immediate use at each crew station.
3.8.4 Slow Decompression

Gradual loss of cabin pressure, which can be caused by damaged door seals or a fault in the pressurization
system, may not be noticed in the passenger compartment until the emergency "drop-out" system is
activated. However, the flight crew will be warned by an aural signal when rising cabin altitude passes
through 10,000 ft.
3.8.5 Rapid Decompression

Rapid decompression will occur at the higher altitudes if the pressurization system fails suddenly or if part of the
fuselage structure is damaged. The major signs, which will be instantaneous and severe, are:
- A loud "boom" and rush of air. This will be very pronounced if

structural damage has occurred.
- Fogging of the air in the cabin.
- A sharp drop in temperature.
- Pain in the ears, with possible bleeding.
- Body pain, dizziness and nausea.
Chap : 03-08-05
Date : 07-2023
The following examples illustrate the extremes of a rapid decompression:
(a) B.737: At 31,000 ft in the cruise, the pilots noticed that the cabin pressure was falling rapidly. As the aural
warning sounded, an emergency descent was initiated and the passenger emergency oxygen system operated
soon afterwards. It was later established that a fault had developed in the pressurization system.
3.8.6 Immediate Actions after Decompression

The Captain will immediately start an emergency descent, The drop-outoxygen system will be activated and the
"No smoking" and "Fasten SeatBelt" signs will be switched on. Descent, which will initially be at a rate of
6,000 ft, per minute may be either direct to a safe breathing altitude
(approximately 5 minutes from maximum operating altitude), or "stepped"
because of ATC instructions or high ground under the aircraft's flight path.
It is vital for all crew and passengers to put on an oxygen mask as quickly
as possible. Cabin Crew will keep hold or sit down:
 Grasp immediately nearest free oxygen mask (unconsciousness
may occur within 10-15 sec)
 Fasten seat belt if possible.
 If necessary, sitting on a passenger's lap and keep holding on.
 Remain on oxygen until advised by the Captain.
 Any crew member in a TOILET.
At the time of decompression must remain there using the drop
out oxygen mask until emergency descent is completed.
3.8.7 Portable Oxygen Equipment
Portable "walk-around" oxygen sets, which give a supply for between 30minutes and 2:30 hours (depending on
type) are carried on all aircraft types. These are mainly used whilst moving around the cabin after
decompression, and can be used for first aid purposes.
3.8.8 Actions after Emergency Descent
When the aircraft finally levels out at a safe altitude, the Captain will advise the crew and give permission to
leave seats by the order:
"Attention crew and passengers, oxygen is no longer needed"
 If necessary move passengers from area of any fuselage damage, check passengers for injury and
reassure. Check toilets, galleys, seat belts and enforce no smoking. Also keep the Captain informed.
 If communication cannot be made with the flight deck, the Cabin Crew
will have to monitor the situation and move only "if safe to do so", also
remain on oxygen until below safe oxygen level.
Chap : 03-09-00
Date : 07-2023
3.9FIRE
3.9.1 Dangers
An in-flight fire is an extreme emergency, and if the correct fire-fighting drill is not carried out as soon as a fire
starts, the situation rapidly becomes out of control. In one incident, a fire broke out in the rear cabin of a DC9
during
the cruise - after an emergency descent, landing and evacuation the aircraft burned out. (Cincinnati, 1983).
Heat and flames from a fire are obvious dangers, but it is the smoke and fumes that are generated in combustion
which are the prime causes of incapacitation and death.
3.9.2 Elements of Fire
A fire breeds on three elements: -
Remove any one of these elements to break the "fire triangle" and the fire will die out.
3.9.3 Fire Prevention and Fire Watch
Although it may not be possible to prevent a fire due to a technical fault (e.g. an electrical short-circuit), the
chances of a fire starting and getting out of control are reduced if a constant watch is kept on potential fire areas.
3.9.4Toilet
Check toilets frequently to see that waste bins are properly closed and not over-full. Remove empty perfume
bottles and spray cans.
3.9.5Galleys
In galleys and service centers, do not use bun warmers for storing paper supplies or aerosol cans; keep the area
clean and tidy. Keep a constant watch on towels being heated in oven, and make sure that oven trays are
kept free of grease and spilled food, never operate ovens during take-off:
(a)B.737: At 1,500 ft in the climb, smoke from the forward galley filled the flight deck and an immediate landing was
made. The smoke came from burning fat which had spilled from a ruptured meal package (Pisa, 1984).
3.9.6 Circuit Breakers
A circuit breaker is a push-button device designed to cut off the power

automatically to an item of electrical equipment if a fault should occur. If a
circuit breaker "trips" out, inform the flight deck crew and DO NOT reset it
without permission. Resetting a circuit breaker without proper investigation
first may damage aircraft wiring and equipment and induce a fire hazard.
3.9.7 Seating Areas and Service Centers
Do not display matches in unattended areas, and watch out for lighted cigarettes on meal trays being returned.
All areas of the cabin must be REGULARLY patrolled to maintain a constant "fire watch", with waste bags and
receptacle inspected frequently:
(a) B.737: In the cruise, fire broke out in a waste bag placed at 2L door. A distress call was made and
emergency descent started. At the time, all Cabin Crew were involved selling duty-free in Mid cabin, passengers
were queuing in the aisle up to the rear toilet. The fire, started by a discarded cigarette, was extinguished and
flight continued (Lisbon, 1984).
Chap : 03-09-08
Date : 07-2023
3.9.8 SMOKE
3.9.8. A Heavy Smoke in Cabin
It is wise to treat a smoke occurrence as a fire, until it has been proven otherwise. Keep in mind that the
development of an odor, or smoke, takes some time to reach a level that is easily noticeable.
Another indication may be a surface that is abnormally warm.
In case of smoke emissions from any electrical source, first of all, remove the power source.
Keep firefighting equipment readily available, in the event that the situation deteriorates.
Never underestimate the severity of smoke and fire, when reporting to the flight crew.
Do not mention fire, unless flames are actually visible Smoke fumes, even when inhaled in small quantities, may
be fatal depending on the individual's level of tolerance. If the concentration of smoke and fumes becomes
excessive, crewmembers must take action in order to protect passengers, and themselves, from the effects of
smoke inhalation:
 Do not open the cockpit door, unless it is absolutely necessary.
Every effort should be made to prevent smoke and fumes from
contaminating the cockpit, communicate by interphone.
 Move passengers away from the area if possible.
 If it is not possible to relocate passengers, encourage them to keep
their heads as low as possible
 Breathing through clothing will help filter out smoke particles
3.9.8. B Smoke evacuation

The cockpit crew increases ventilation and, if necessary, raises cabin altitude. Cabin Crew secure the interior
curtains open
3.9.9 Types of Fire

Fire is classified internationally as:
 Class "A": Materials such as wood, paper, and natural fibers.
 Class "B": Flammable liquids, oils, greases, tars, oil-based
 Paints lacquers, spirits and flammable gases.
 Class "C": Live electrical equipment.
 Class "D": Metals such as sodium, magnesium & titanium - all
 Used in aircraft construction.
Chap : 03-09-10
Date : 07-2023
3.9.10Types of Fire Extinguisher
There are two types of fire extinguisher carried on AURES FLIGHT ACADEMY aircrafts, and each has a particular
application:
 Water: Removes the heat element, and is used on Class "A" fires only. Its use on liquid fires will spread
burning droplets, and if used on electrical fires the user will receive a potentially
lethal shock.
 BCF: BCF (trade name "Halon") is a liquefied gas which is discharged in a stream that is about 85%
liquid and 15% gas, and it displaces the oxygen element. BCF is non-conductive,, non-corrosive and can be
used on ail except Class "D" fires.
It is most effective on Class "B" and "C" fires.
Notes:
If BCF is used on a Class "A" fire, saturate the site of the fire
with water immediately afterwards, as residual heat (particularly in a deep-seated fire) may cause re-ignition.
 The decomposition products of BCF have characteristic acrid smell and an eye-irritating effect when
large quantities are used. These are not dangerous or incapacitating in the concentrations present
after discharge, as the size of the BCF charge is limited for a given aircraft compartment volume.
3.9.10. A Fire-Fighting Techniques
Fires in aircraft, if detected quickly, are usually confined to a small space.

Speed in fighting the fire is essential, but correct use of the right type of
extinguisher is equally vital. Whatever extinguisher is used, aim at the base of the fire and attack it with a
side-to-side sweeping motion. Use all the contents of the extinguisher.
3.9.10. B Toilet Fires

A fire in a toilet waste bin is best fought by discharging a water extinguisher or pouring water through the access
flap. If the type of fire cannot be determined, or if it is in the under sink area, toilet bowl or behind trim (paneling),
then use BCF, as liquid and electrical systems are involved.
If smoke is noticed coming out of a lavatory C/A shall:
 Prepare himself with a BCF and a smoke hood,

 Feel the door handle, if hot DO NOT open the door
 With a fire axe chop a small hole in the upper part of the door, Enough for the extinguisher nozzle
 Insert a fire extinguisher (BCF) into the hole and discharge the Whole contents inside
 Open the door carefully and apply fire fighting procedures.
If the door handle is not hot, open the door carefully and apply fire fighting
procedures
3.9.11Galley Fires
Ovens, warming cupboards, refrigerators and hot cups are all potential sources of fire. Treat them all as electrical
and switch off the power before using the extinguisher.
Chap : 03-09-12
Date : 07-2023
3.9.12 Overhead Stowage Fires
Fire has been known to start in overhead stowage. Treat these as electrical fires - the PSU beneath contains
electrical wiring, and the stowage itself may contain live electrical components.
3.9.13 Fabric and Furnishing Fires
Small fires or smoldering caused by a dropped cigarette on carpets, a blanket or other suitable item can quickly
smother curtains and seat
upholstery.
PASSENGER SEATING CAPACITY NUMBER OF EXTINGUISHERS

6 through 30 1
31 through 60 2
61 through 200 3
201 through 300 4
301 through 400 5
401 through 500 6
501 through 600 7
600 or more 8
When the fire is out, saturate the site thoroughly with water, tea, or any non flammable liquid.
3.9.16 Minimum number of hand fire extinguishers
3.10 JACK INCIDENTS

3.10.1 Policy
The psychology, circumstances and conclusion of hijack incidents cannot be fully discussed here. There are
numerous and frequent incidents reported by the news media, most of them with similar characteristics. It is
the accepted policy of AURES FLIGHT ACADEMY that the safety of the passengers and crews comes first.
Hence, the primary objective in any hijack situation is to obtain the safe release of all passengers and crews.
Chap : 03-10-02
Date : 07-2023
3.10.2 Types of Hijackers
There are four main types of Hijackers:
 Criminals : have resorted to hijacking to extort money, to obtain the release of prisoners, to escape
justice and to avoid extradition. They are usually well-armed and very determined.
 The mentally unbalanced : are usually maniac depressives who wish to seek publicity. They are extremely
dangerous and need to be handled with great care.
 Refugees : are usually seeking to escape from repressive regimes. They invariably value the lives of others
as well as their own.
 Terrorists : are generally well-armed, organized and trained. Usually they have an aim of political
significance which, depending on the degree of fanaticism of the group involved, they will pursue until either
their aim is realized or the incident is terminated by storming the aircraft. Bear in mind that terrorists may be
actively assisted by the Authority in the State to which they have ordered the aircraft commander to take
them.
3.10.3 Crew Attitude to the Hijackers
- As long as the aero plane being hijacked is still on the ground, the Flight Crew will not take off.
- In case of a hijacking when airborne everything will be done to prevent the hijacker from getting access to the
flight deck.
- The Flight Crew must maintain control of the flight deck under all circumstances.
- Should any person be held hostage in the cabin in an attempt to gain access to the flight deck, the Flight Deck
Door will be kept closed and locked.
- The Cabin Crew will inform the Flight Crew as soon as possible via interphone about an aggressor in the cabin.
- The Cabin Crew should be aware of the fact that additional hijackers may be hidden among the passengers.
- Cabin Crew must try to keep calm, and they must make clear to the hijacker that access to the flight deck will
not be possible.
- During an extended hijacking, members of the crew should rest in shifts to be alert when on duty and possibly
attempt to wear the hijacker out.
- One member of the Cabin Crew should always be with the hijacker, in order to obtain information upon which
the Commander can base further decisions.
- It is of great importance that hijackers never gain access to the Flight Deck.
- An attempt to disarm or to disable the hijacker shall only be made if this action is deemed to be the adequate
measure to avoid a disaster.
Chap : 03-10-03
Date : 07-2023
In Case of using force Cabin Crew strategies will be:
1. Crew Member must work as an integrated team and resist.

2. Communicate with the flight Crew
3. Suspend the traffic in the clear area ( the FWD galley, FWD lavatory , and the cockpit door).
4. Block with the (ABP"s) and service carts the clear area
5. Solicit all available help from Cabin Crew, Cabin Crew provides information regarding preparations to
pilot in command.
6. Use force and restraints if necessary.
7. Cabin Crew should train for personal restraint and self defense.
8. Cabin Crew is in charge of the cabin and should maintain control over the AB's who called upon to assist.
9. Crew member traveling as passenger should trained in reaction to security situations, whether or not
this member is an employee of another airline.
3.10.4 Crew Relationship with the Passengers
Cabin Crew should attempt to keep the passengers as quiet and as comfortable as possible, so bear in mind the
following points:
 If able to move around, speak to the passengers and try to allay their fears. Experience has shown that
passengers are usually compliant, but it might be necessary to restrain the aggressive or hot-headed
individuals.
 Pay particular attention to the old, the sick, and mothers with small children. Obtain the hijacker's permission
before enlisting the aid of any other passenger. This is particularly important if there is a doctor or other
medically qualified person on board who might need to use medical instruments or administer drugs.
 Keep bars locked and try to prevent passengers from drinking their own supplies of liquor.
 Keep the cabin as clean and as tidy as possible.
 Ration the available food and water. When on the ground, negotiate with the hijackers for more food and
water to be brought on board, and ask for toilet servicing to be provided.
3.11BOMB THREATS
3.11.1 Specific Bomb Threat in Flight
Specific bomb threat warnings will only be passed by ATC from the Company, Threat Warning Group or an official
source. If the Captain is informed that there is a bomb on board the aircraft, the following procedure will be
adopted:
 The Captain will call the Purser/SCA to the flight deck, and pass on all known information and explain his
intention, then order the Purser/SCA to arrange a search of the aircraft.
 The Captain will make a suitable PA announcement to the passengers.
 The Purser/SCA will secure the cabin, and all accessible areas will be searched.
 The Cabin Crew will ask passengers to identify their baggage, then search it.
3.11.2 Action if a Suspicious Article is found
If a suspicious article is found in a bag or parcel which cannot be identified by passenger, DO NOT TOUCH IT.
 -Inform the Captain, who will use the radio to check if anyone has reported a loss at a previous stop.
 -If a positive identification of the article cannot be made, the Captain will make a PA announcement, "Is
there an EOD on board the aircraft?" (EOD=bomb disposal expert).
 -If there is no response, the Captain will seek the advice of an ordnance expert through ATC.
 -The Cabin Crew will move passengers in the area as far away as possible from the article.
Chap : 03-11-03
Date : 07-2023
General Rules for Dealing With A suspicious Article
3.11.3 Bomb threat search procedures:
Every one of the cabin crew on his designated area should make the
search:
 Inside the seat pockets
 Inside the hat racks
 Under each seat and behind any seat at the bulk head
 Any ward robe closet
 All crew baggage must be checked carefully
 All passengers must identify their baggage and check if there is any unintended bag
 Inside the galleys (trolleys and waste bins)
 All the lavatories must be checked carefully:
- Beneath the washbasin
- Inside the waste bin
- Beneath the toilette seat cover
If a bomb has discovered:
Announce "is there any EOD personnel on board?" by using the initials, only persons familiar with EOD
(explosive ordnance disposal) will be made aware of the problem.
 DO NOT OPEN
 DO NOT CUT WIRES
 SECURE AGAINST SLIPPING
 AVOID SHOCKS
Passengers:
 Move passengers at least 4 seat rows away from the bomb location
 If other seats are full, these passengers should sit on the floor in protected areas
 Passengers near the bomb should protect their heads with pillows, blankets etc., and sit in the brace position
 All passengers must remain seated with seat belts on and, if possible, head below the top of the headrest
 Seat backs should be in their full upright position and tray tables should be retracted.
Bomb: check for anti-lift device

 To check for anti-lift switch or lever, slide a string or stiff card (such as the emergency information card)
under the bomb, without disturbing the bomb.
 If the string or card cannot be slipped under the bomb, it may indicate that an anti-lift switch or lever is
present and that the bomb cannot be removed.
 If a card is used and can be slide under the bomb, leave it under the bomb and move together with the bomb.
 If it is indicated that an anti-lift device is present, it may be possible to move the bomb together with the
surface on which the bomb is located, such as a shelf or seat cushion.
 If it is not possible to move the bomb, then it should be surrounded with a single thin sheet of plastic (e.g.
Trash bag), then with wetted materials and other blast attenuation materials such as seat cushions and soft
carry-on baggage.
 Move personnel as far away from the bomb location as possible. If the bomb can be moved:
Place the bomb as close to the center of the RH aft cabin door as possible
Chap : 03-11-04
Date : 07-2023
3.11.4 Least risk bomb location (LRBL), procedures
 RH aft cabin door with slide DISARMED

 Build up a platform of solid baggage against the door up to about 25 cm
(10 in) below the middle of the door.
 On top of this, build up at least 25 cm (10 in) of wetted materials such as
blankets and pillows.
 Place a single thin sheet of plastic (e.g. trash bag) on top of the wetted
materials; this prevents any possible short circuit.
Chap : 03-11-04
Date : 07-2023
Bomb:
 Carefully carry in the attitude found and place on top of the wetted materials, in the same attitude and
as close to the door structure as possible.
Note: do not place anything between the bomb and the door, and minimize the airspace around the bomb.
 The idea is to build up a protective surrounding of the bomb, so that the explosive force is directed in
the only unprotected area into the door structure.
 Fill the area around the bomb with seat cushions and other soft materials such as hand luggage
(saturated with water or any other inflammable liquid) up to the cabin ceiling, compressing as much
as possible. The more material stacked around the bomb, the less the danger will be.
 Door slide must be disarmed and any oxygen bottles or other stowed equipment should be removed
from the area.
Note: Use only soft material; avoid using materials containing any inflammable liquid and any metal objects which
could become dangerous projectiles.
Evacuation/disembarkation
 Evacuate through normal and emergency exits, on the opposite side of the bomb location.
 Do not use the door just opposite the bomb.
 Use all available airport facilities to disembark without delay.
3.11.5 Aircraft "Least Risk" Areas
A "least risk" area is the location on the aircraft (recommended by the manufacturer) which would present
minimum risk to the occupants and in which the least damage would be done if a bomb should explode against it.
"Least risk" areas on AURES FLIGHT ACADEMY aircrafts are:
* B.737: On top of the escape slide pack at 2R door.
3.11.6 Subsequent Actions

The Captain win most likely land the aircraft at a diversion airport. In this case, he will make a PA
announcement, "A landing is to be made at...airport for operational reasons", during the descent, before
landing, the Captain will confirm:
(a) The location of the designated parking area.

(b) Whether stairs will be available.
(c) Disembarking or emergency evacuation procedures with the Purser/SCA.

Chap : 03-11-07
Date : 07-2023
3. 11.7 after Landing
- The Captain will make a PA announcement, "It is imperative that you leave the aircraft without delay. Kindly
follow the instructions given by the Cabin Crew."
- Engines will be shut down, but the APU will be kept running.
- All lights, except landing lights, will be on.
- The aircraft will be evacuated as directed by the Captain, using slides if necessary.
- Passengers must be assembled at least 100 meters from the aircraft and, if possible, under cover.
- If controlled disembarkation, passengers will take their hand luggage with them.
3.11.8 Specific Bomb Threat on Ground
A bomb threat on the ground is specific if it is:
(A)Received from an airline source. Or

(B)Information received identifies a particular flight and
states that there is a bomb on board.
3.11.9 Basic Procedure
The Captain will:
 Alert ATC and the ground engineer, and confirm the parking area and whether steps are available.
 Make a PA announcement, "Purser to Cockpit"
 Brief the Purser/SCA concerning:
(i)The bomb threat, but passengers are not to be told.

(ii)Evacuation procedure on Captain's instructions.
(iii) Which doors or slides to use if Air Bridge or steps are not available?
Note:
If an emergency evacuation is necessary, It must be accomplished as set out in emergency drills and checklists.
Chap : 03-12-00
Date : 07-2023
3.12 EMERGENCY DRILLS AND CHECKLISTS

3.12.1 Unprepared Evacuation Drills
A. Abnormal Stop
ABNORMAL STOP
BRACE Cabin Crew assume brace position.
SHOUT "Heads down, hold our ankles, keep down till we
stop".
STAY BRACED and keep shouting until the aircraft has finally
stopped.
B. GROUND EVACUATION, MAIN EXITS
GROUND EVACUATION, MAIN EXITS
When the aircraft has finally stopped:-
LOOK for any hazards.

LISTEN for evacuation signal or command.
IF NONE:
INITIATE evacuation if circumstances dictate.

OPEN THE DOOR if safe to do so.
EVACUATE passengers.
CHECK all passengers are off.
REMOVE (only if evacuating away from an airfield)
survival equipment and any other useful
equipment
LEAVE the aircraft yourself.
Chap : 03-12-01
Date : 07-2023
C. DITCHING EVACUATION, MAIN EXITS
DITCHING EVACUATION, MAIN EXITS
When the aircraft has finally stooped:-

LIFEJACKET ON"
SHOUT "Seat belts off, lifejacket ON"
(Not in prepared evacuation)
LOOK for any hazards and check that the water level
Is safe.
OPEN THE DOOR if safe to do so.
EVACUATE passengers.
REMOVE survival equipment.
INFLATE own lifejacket.
LEAVE the aircraft yourself.
DETTACH &
slide/raft, slide/flotation aid.
SEPARATE
Note:
"Life jackets will already be fitted in a prepared ditching.
Chap : 03-12-01
Date : 07-2023
D. GROUND EVACUATION, B.737 OVERWING EXITS
GROUND EVACUATION, B.737 OVERWING EXITS
LOOK for any hazards.

LISTEN for evacuation signal or command.
IF NONE:
INITIATE evacuation if circumstances dictate.
OPEN THE EXIT if safe to do so.
DISCARD the hatch through its frame, FWD direction.
LEAVE climb out on to the wing.
EVACUATE passengers, directing them AFT.
SLIDE to the ground down the flaps.
.
Chap : 03-12-01
Date : 07-2023
E. DITCHING EVACUATION, B.737 OVERWING EXITS
DITCHING EVACUATION, B.737 OVERWING EXITS
LIFEJACKET ON"
SHOUT "Seat belts off, lifejacket ON"
(Not in prepared evacuation)
LOOK to see if water level is safe.
OPEN THE EXIT if safe to do so.
DISCARD the hatch through its frame ,aft direction
LEAVE climb out on to the wing.
INFLATE your lifejacket.
ATTACH the escape strap to the wing surface (lifeline).
EVACUATE passengers, directing them FWD.
SLIDE into the water forward of the wing.
Note:
"Life jackets will already be fitted in a prepared ditching “

Chap : 03-12-01
Date : 07-2023
F. MINIMUM TIME PREPARATION DRILL
MINIMUM TIME PREPARATION DRILL

OPEN cabin dividers
open and strap curtains
STOW & SECURE all loose equipment and cabin baggage.
PREPARE lifejacket on if ditching,
PASSENGERS seat belt fastened,
seat back upright,
tray table stowed.
spectacles, dentures & high-heeled
shoes removed.
BRACING explain on PA.
PREPARE
YOURSELF lifejacket on if ditching.
BRACE on signal. Shout and keep shouting
"Brace" until aircraft has finally stopped
ACTION evacuation drill as appropriate.
Chap : 03-12-02
Date : 07-2023
3.12.2 Prepared Evacuation Checklists

A. Evacuation Duties Cockpit Crew Captain
Immediately following cockpit shutdown proceed to main cabin and if evacuation is not complete supervise
evacuating remaining passengers as required. When all possible assistance has been rendered, leave the
airplane by any suitable exit, preferably left side and direct passengers away from airplane giving assistance as
necessary.
First Officer
Immediately following cockpit shutdown proceed to main cabin and assist evacuating passengers from right side
of the cabin. When all possible assistance has been rendered leave the airplane by any suitable exit, right side
preferably and direct passengers away from airplane giving assistance as necessary.
Additional Cockpit Crew Members
Perform any duties as assigned and assist as needed.
B.C Cockpit Crew Emergency Landing and Ditching Checklist

The major objective behind these duties is to secure the cockpit and its occupants and to ensure proper co-
ordination between Cockpit and Cabin Crew.
Duties: Captain - First Officer
Before Crash Landing I Ditching

 Remove and stow loose and sharp items, loosen neckwear.
 Adjust your seats with full harness on. (if ditching, fit life jacket)
 Advise Purser on type of emergency, safe exits, ETA, etc.
Chap : 03-12-02
Date : 07-2023
Make preliminary emergency announcement on P.A.:
"Your attention please. This is your Captain speaking. We are forced to make an emergency landing/ditching in
about.... minutes. Your co- operation is essential. The Purser will inform you of certain procedures and precautions
you should follow."
- Receive cabin clearance from Purser.

- Order crew on P.A. to take their positions, 1000 ft above touchdown.
-Order "Brace for impact" at 100 ft above touchdown.
After Crash Landing/Ditching
 Order: "Attention crew at station"
 Complete cockpit shutdown.
- Order Cabin Crew to EVACUATE and activate evacuation signal, stating safe exits if possible.
- Collect required emergency equipment from cockpit.
- Supervise/assist evacuation.
- Leave from any available exit preferably Captain left and First Officer right.
- Keep passengers away from aircraft vicinity.
- Attempt to join floatation aids together.
C. Cabin Crew Emergency Landing and Ditching Checklist
Duties: PURSER/SCC
Before Crash Landing/Ditching
- Receive emergency briefing from Captain "nature of emergency, safe exits, ETA", etc.
- Brief Cabin Attendant accordingly.
- Make emergency announcement in Arabic and English.
- Get clearance from Cabin Attendants.
- Control cabin lights (bright/dim).
- Inform Captain when cabin is ready.
Chap : 03-12-02
Date : 07-2023
After Crash Landing/Ditching
Carry Out the Appropriate Evacuation Drill without Delay
1. Make sure that all exits are guarded and passengers are being directed
to safe ones.
2. Monitor in any zone if needed.
Duties: Cabin Attendant (Each in his assigned area)
Before Crash Landing/Ditching:
- Receive briefing from purser/SCA.

- Secure galley and put electrical switches off.
- Open curtains and partition, close overhead bins.
- Collect loose and sharp objects from cabin and passengers and stow in the toilets.
- Brief able-bodied passenger on exits, operation.
- Make sure by checking with passengers that they are complying with instructions and announcement.
- Seat children next to adults, seat adults next to invalids.
- Make demonstration, distribute blankets, pillows for bracing and life jackets for ditching.
- Make sure that passages and exits are free from obstructions.
- Give clearance to Purser/SCA.
After Crash Landing/Ditching:
Carry Out the Appropriate Evacuation Drill without Delay.

Chap : 03-12-03
Date : 07-2023
3.12.3 Decompression Drill
Decompression Drill
KEEP HOLD or sit down

PUT ON nearest dropout mask
SIT in the nearest available seat and strap in "if
keep necessary, sitting on a passenger's lap and
holding on.
REMAIN on oxygen and seated until advised by the
Captain.
If safe to do so
STOW service equipment you are using, if in the aisle
with a trolley, wedge it across
CHECK a) Passengers and reassure.
b) Toilets / Galleys
c) Seat belt and enforce no smoking
KEEP the Captain informed

Note:
Afterthe emergency descent is completed and when advised by the captain C/A shall walk around with PO to
check and reassure passengers.
Chap : 03-12-04
Date : 07-2023
3.12.4 Fire and Smoke Drill
A. Basic Fire Drill
A. BASIC FIRE DRILL

FIGHT the fire using the correct extinguisher.
SUMMON assistance. Order assistant to:-
INFORM the Captain :
a. Where the fire is.
b. What is burning.
c. How much smoke there is.
d. Action taken and whether successful.
MOVE passengers and portable oxygen away.

STAND BY with another extinguisher.
When the fire is out:
WATCH the fire area until the aircraft has landed.

REASSURE the passengers.
GIVE first aid where necessary.
B. Clothing Fire
B. CLOTHING FIRE
WRAP A blanket or cote around the body to exclude air.
GIVE First aid and reassure.

Chap : 03-12-04
Date : 07-2023
C.Oven Fire
Power OFF
Grape The nearest extinguisher
Summon Assistance (Back Up)
Open Oven door slightly
Discharge Extinguisher into oven
Close Oven door
Order Another assistance to inform the commander
Stand by With another extinguisher
D. Lavatory Smoke Drill
C. Lavatory Smoke Drill
CHECK Attendant Indication Panel (AIP) "if applicable"
CANCEL Smoke detector alarm (SMOKE LAV P/B) "if

applicable"
Smoke/hood and carry BCF (TEST BCF)
PUT ON
Assistance, order assistant to:-
SUMMON
Captain of source and conditions
INFORM If the door is cool:
Lavatory and action as applicable
ENTER If the door is hot:
CHOP A small hole in the upper part of the door
"enough for extinguisher nozzle" by fire axe.
INSERT A fire extinguisher (BCF) into hole and

discharge the whole contents inside.
REASSURE The passengers
KEEP The Captain informed

Chap : 03-12-05
Date : 07-2023
3.12.5 Window Crack Drill
Window crack Drill
Move Passenger Away From Cracked Window (s)

Inform Captain
Reassure The Passengers
Keep The Captain Informed
C/A move away the passengers seated in the area adjacent to the cracked window, if possible, the 4 adjacent rows
should not be occupied, two forward and two aft.
Chap : 03-12-06
Date : 07-2023
3.12.6 COCKPIT CREW INCAPACITATION DRILL
COCKPIT CREW INCAPACITATION DRILL
C/A Proceed to the cockpit, will immediately :
CROSS The incapacitated crewmember's

arms on his chest
TIGHTEN AND Shoulder harness of the
MANUALLY LOCK incapacitated crewmember
CROSS The incapacitated crewmember's
feet
PUSH The seat completely AFT
RECLINE The seat back
REMOVE * The incapacitated crewmember
If it is not possible to remove the body :
REMAIN In the cockpit to take care and
observe the incapacitated
crewmember
REQUEST Medical assistance, P/A
CHECK If a qualified company pilot is on
board to replace the incapacitated
crewmember
Note:
* It takes two people to remove the dead weight of an unconscious
body from a seat without endangering any controls and switches.
Chap : 03-13-00
Date : 07-2023
3.13 CREW COMMUNICATIONS (EMERGENCY)

As means of communication between cockpit and cabin crew, the following are the standard verbal commands.
From To Communication Method Remarks

COCKPIT CABIN P.A system: This call will
"Purser to Cockpit" indicate that an
emergency has
arisen, the
Purser/SCA will
immediately go to
the cockpit to be
briefed by the
Captain, all other
Cabin Crew will
suspend service!
stow whatever
they are handling
and stand by at
crew station to
receive briefing.
Note;
This command is also applied in case of cockpit crew incapacitation.
Chap : 03-13-01
Date : 07-2023
3.13.1 Emergency alert "Unprepared & Prepared Emergency"

FROM TO Communication Method Remarks
COCKPIT CABIN P.A. System : Short and precise
announcement to
"Attention Crew At warn an
Station" emergency
evacuation might
be required in very
short time. C/A
must proceed to
their emergency
stations and fasten
seat belt. Waiting
for further
instructions.
Note;
This command is also given by the Captain in case of prepared evacuation after touchdown, after the A/C comes
to a complete stop to alert cabin crew to standby for evacuation.
Chap : 03-13-02
Date : 07-2023
3.13.2 Initiation Evacuation

COCKPIT CABIN P.A system: This order means
immediate
"Evacuate! Evacuate! " evacuation through
"Evacuate... " all useable exits.
and Activation of EVAC When the aircraft
Signals if fitted has finally stopped.

CABIN COCKPIT P.A. System or Shout: When no signal or
AND order from the
CABIN "Passenger Evacuation” cockpit and it is
“Evacuate…..Evacuate "
unmistakably
and "Activation of EVAC apparent that an
Signal" At crew station if evacuation must
fitted. be executed.
Chap : 04-00-00
SURVIVAL Page : 01
Date : 07-2023

COCKPIT CABIN P.A system: This order means
"Evacuate...Evacuate... immediate
Evacuate... From..." evacuation through
Left / Right Hand Exits" the left / right side
or exits or the Fwd/Aft
Evacuate from Fwd/Aft exits only.
Exits The restricted exits
And activation of "EVAC" must be guarded by
signals ,if fitted C/C to prevent pax
from using them.
3.13.3 Evacuation Not Required

COCKPIT CABIN P.A system: Immediate
"Cabin Crew and announcement
Passengers Keep Your when Captain
Seats". decides that
evacuation is
not required.
3.13.5 Emergency alert "Decompression"

COCKPIT CABIN P.A system: The Captain gives this
"Attention cabin crew command when
and passengers, emergency descent is
oxygen is no longer completed after
needed" decompression.
Hence cabin crew will
start" walk around"
using portable oxygen to
check the cabin and
help passengers.
Chap : 04-00-00
SURVIVAL Page : 02
Date : 07-2023
Contents
4.1 SURVIVAL........................................................................................................................................................................ 3
4.2 INTRODUCTION.............................................................................................................................................................. 3
4.2.1General...................................................................................................................................................................... 3
4.2.2 Factors of Survival.................................................................................................................................................... 3
4.2.3Principles of Survival................................................................................................................................................. 3
4.3 SURVIVAL EQUIPMENT................................................................................................................................................. 4
4.3.1 Optical Signal Aids.................................................................................................................................................... 4
4.3.1.1 Day /night Hand Flare....................................................................................................................................... 4
4.3.1.2 Flash Light/Spot Light........................................................................................................................................ 5
4.3.1.3 Signal Mirror Operation..................................................................................................................................... 6
4.3.1.4 Sea Dye Marker................................................................................................................................................ 6
4.4 Display of Rescue Symbols............................................................................................................................................. 7
4.4.1 Acoustical Signal Aids.............................................................................................................................................. 8
4.4.2 Radio Transmitter (RT)......................................................................................................................................... 8
4.3.3. Whistle..................................................................................................................................................................... 8
4.2.3 Life Jacket (LJ)......................................................................................................................................................... 9
4.3.4 Demonstration.......................................................................................................................................................... 9
4.3.5. Life Jacket General Description............................................................................................................................... 9
4.3.6 Packing and Stowage ............................................................................................................................................ 10
4.3.7 Adapting an adult life jacket to fit a Child ............................................................................................................... 11
4.3.8 Raft Repair kit ........................................................................................................................................................ 11
4.4 Life Raft (LR) ................................................................................................................................................................. 12
4.1.1 SURVIVAL AT SEA ............................................................................................................................................... 13
4.1.2 Considerations ....................................................................................................................................................... 13
4.2 Actions after boarding a life raft .................................................................................................................................... 13
4.3 Subsequent actions ....................................................................................................................................................... 14
4.3.1 Signaling ................................................................................................................................................................ 14
4.3.2 Sea-Sickness ......................................................................................................................................................... 14
4.3.3 Sunburn ................................................................................................................................................................. 14
4.3.4 Skin Irritation .......................................................................................................................................................... 14
4.3.5 Water Supply ......................................................................................................................................................... 15
4.4 SURVIVAL IN POLAR/SUBPOLAR REGIONS ............................................................................................................ 15
4.4.3 Clothing .................................................................................................................................................................. 16
4.4.4 Frost Bites .............................................................................................................................................................. 17
4.4.5 Snow Blindness ..................................................................................................................................................... 18
4.4.6 Hygiene .................................................................................................................................................................. 19
4.4.7 Emergency Signals ................................................................................................................................................ 19
4.4.8 Signal Aids ............................................................................................................................................................. 19
4.4.9 Shelters .................................................................................................................................................................. 19
4.4.10 Water Supply ....................................................................................................................................................... 20
4.5 SURVIVAL IN DESERT REGIONS ............................................................................................................................... 21
4.5.1 General .................................................................................................................................................................. 21
4.5.2General Rules ......................................................................................................................................................... 21
4.5.3 Clothing .................................................................................................................................................................. 21
4.5.4 Heat-Convulsion .................................................................................................................................................... 21
4.5.5Heat - Exhaustion ................................................................................................................................................... 21
4.5.6 Heat Stroke ............................................................................................................................................................ 21
4.5.7 Eye-Protection ....................................................................................................................................................... 21
Chap : 04-00-00
SURVIVAL Page : 03
Date : 07-2023
4.5.10 Additional Signal Aids in Desert ...................................................................................................................... 22

4.5.11 Shelters ................................................................................................................................................................ 22
4.5.12 Water Supply ....................................................................................................................................................... 23
4.6 SURVIVAL IN JUNGLE REGIONS ............................................................................................................................... 24
4.6.1 General .................................................................................................................................................................. 24
4.6.2 General Rules ........................................................................................................................................................ 24
4.6.3 Clothing .................................................................................................................................................................. 24
4.6.4 Injuries ................................................................................................................................................................... 24
4.6.5 Danger by Animals ................................................................................................................................................ 25
4.6.6 Emergency Signals ................................................................................................................................................ 25
4.6.7 Shelters .................................................................................................................................................................. 26
4.6.8 Water Supply ......................................................................................................................................................... 26
Chap : 04-00-00
SURVIVAL Page : 04
Date : 07-2023
4.0 SURVIVAL
4.1 INTRODUCTION
4.1.1General
Due to the efficiency of modern search and rescue services and communications, the need to survive for an extended
period following a successful forced landing or ditching is very unlikely. However, crew members must be prepared to
survive until rescued.
4.1.2 Factors of Survival
Success in any survival situation depends on two important factors:
(A)The Will to Survive:

This is not automatic, and depends on an individual's psychological makeup. Discomfort, despair and the deprivation of
normal dignity will encourage a person to give up easily; therefore the crew must display leadership with authority and
preserve the chain of command.
(B)Knowledge:
Knowledge acquired through training builds confidence. The correct use of survival equipment and an understanding of
the efforts of the search and rescue services will make a significant contribution to eventual rescue, and knowledge of the
principles of survival in any situation is vital.
4.1.3Principles of Survival
A study of survival case histories has proved that whether the environment is arctic, desert, jungle or sea, action must be
taken in an order of priorities. These priorities are:
1) Protection
2) Location
3) Water
4) Food
1.Protection
Survivors must protect themselves against the adverse effects of injury, shock and bad weather. The main objective is to
remain dry and relieve the effects of extreme heat or cold.
2.Location
When established in the environment, it is vital to do everything possible to ensure that search and rescue services can
quickly locate the landing or ditching area, so signaling aids and beacons should be prepared for use.
3.Water
Human efficiency is impaired within hours when the body is denied water. The amount available may be limited to that
contained in slide/raft or life raft survival packs, so efforts must be made to obtain as much water as possible from other
sources.
4.Food
If nothing is eaten for two or three weeks there will be no permanent ill effects, as the body is sustained by its store of fat.
Food requires water to aid digestion, so food intake must be regulated with the availability of drinking water.
Chap : 04-02-00
SURVIVAL Page : 01
Date : 07-2023
4.2 SURVIVAL EQUIPMENT

4.2.1 Optical Signal Aids
4.2.1.1 Day /night Hand Flare
These are double-ended flares, which will produce either bright orange smoke (for daylight use) or a steady burning red
flame (for night use). For identification in darkness, the cap on the flare end has three raised studs, and the smoke end
has a smoke cap.
Operation:
 Identify the required end and pull off the cap to expose the firing ring
 Direct the flare downwind
 Raise the firing ring and press it over the side of the casing to break the seal, then pull the ring up sharply to ignite the
flare Ignition occurs immediately
 Hand flare should be kept high while burning
 Burning time is approx. 45 sec.

Immediately throw the flare away after burning For Night Use.
Chap : 04-02-01
SURVIVAL Page : 02
Date : 07-2023
4.2.1.2 Flash Light/Spot Light
These lights are a supplement to the emergency lights; after the evacuation they are useful to send emergency signals.
Operation:
 Circling motion or
SOS = 3 short, 3 long, 3 short intermittent lights (to be repeated again and again)
1.Protection
Survivors must protect themselves against the adverse effects of injury, shock and bad weather. The main objective is to
remain dry and relieve the effects of extreme heat or cold.
2.Location
When established in the environment, it is vital to do everything possible to ensure that search and rescue services can
quickly locate the landing or ditching area, so signaling aids and beacons should be prepared for use.
Chap : 04-02-01
SURVIVAL Page : 03
Date : 07-2023
4.2.1.3 Signal Mirror Operation:
 Hold the signal mirror in the right hand. Hold the back of the mirror / the hole directly in front of the eye and
hold the target in the left hand approx. 15 cm away.
 Move the mirror until the middle ring of the mirror is aligned with the rear side of the target, above or on the
hole.
 Obtain a fix on the object (aircraft, ship etc.). When the middle ring is align with the target hole then the
object is visible through both the signal mirror and target hole.
 The mirror does not need to be rocked, as the hand does this inadvertently.
Even though no aircraft or ship is in sight, continue sweeping the horizon. Mirror flashes may be seen over long
distances, even in hazy weather.
Range: Approx. 30 km if sunny.
4.2.1.4 Sea Dye Marker
This dyes large water areas around the life rafts. The water is dyed bright green. The color is visible for several hours.
As soon as an aircraft is in sight fasten the color bag to the outside of the raft, open it and throw it into the water.
Chap : 04-03-00
SURVIVAL Page : 01
Date : 07-2023
4.3 OPERATIONS
4.3.1 Display of Rescue Symbols
After an emergency landing, the portable radio transmitters shall be activated immediately. Thereafter, rescue symbols
shall be displayed In order to assist rescue aircraft in locating and to signal that there are survivors. The search and
rescue teams can recognize the necessary kind of help.
In case the radio transmitter of the aircraft is damaged after an emergency landing there is nevertheless the possibility to
inform crews of rescue aircraft about status and requirements by use of internationally known rescue symbols.
Form these symbols in a terrain where they are clearly visible, using luggage, life vests, branches, trees, grass pads,
paths in the snow etc. The symbols should have dimensions of at least 25-30 m; the larger and higher the symbol, the
bigger the shadow so it can be recognized more easily.
Chap : 04-03-02
SURVIVAL Page : 02
Date : 07-2023
4.3.2 Acoustical Signal Aids
4.3.2.1 Radio Transmitter (RT)
"Type: RESCUE 99"

Two radio transmitters must be carried on board if the flight route over water exceeds 700 km. One radio beacon must be
on board on flights over unpopulated areas (deserts, jungles, and arctic regions). The radio beacons are portable and
floatable. After activation by a fluid they transmit automatically an intermittent signal with the international emergency
frequency of 121.5 and 243 MHz’s
 If two radio beacons are available, only one shall be operating

 Operating time is approx., 48 hours
 The beacon can be deactivated by putting it into a horizontal position (at a sloping position of more than 60° the
transmitter is automatically interrupted)
 Unroll the mooring line and fasten to the end of the raft (not to the Aircraft), or on the life jacket.
 Put the beacon into the water.
 The beacon automatically starts transmitting after a few seconds, as soon as the antenna has been released
automatically or manually.
On land:
- First remove the adhesive tape which releases the antenna, unroll the mooring line completely and fill the plastic bag with
water or if necessary with tea, cola, urine etc. As soon as the beacon stands upright in the bag, it starts transmitting.
- The beacon should stand outside in an upright position and when possible, on high ground (e.g. hang on a tree). The
antenna must be free; the fluid should always remain above the two holes on both sides of the beacon so as to activate it.
Pre-flight Check:
 Sealed.
 Yellow safety label below the antenna exists.
4.3.3. Whistle
The range of the whistle considerably exceeds that of the human voice.
Chap : 04-03-04
SURVIVAL Page : 03
Date : 07-2023
4.3.4 Life Jacket (LJ)
Life jacket must be available for each person on board:
 On over water flights more than 90 km away from the shore.

 For take-off and landing on an airport with a runway situated such that the aero plane may touch down on the water in
case of an irregularity.
4.3.5 Demonstration
Life jacket must be demonstrated:
 Before each take- off leading over water.

 Before each final approach over water.
 Before reaching a flight segment over water.
Demonstration of the life jacket must be such that passengers can observe the donning of the life jacket.
The demonstration is explained by announcements as published in the “Cabin Safety Manual ".
The life jacket for demonstrations cannot be used in an emergency case.
4.3.6. Life Jacket General Description
 Is provided for crew, adult passengers and children over two years.
 Life jackets for passengers are yellow, those for crews are red.
 The life jacket has two separate air chambers (1)
 Have two straps (2) to tie around the waist and to be connected by hooks in front (3).
 Has two C02 - cartridge (4), which inflates each one air chamber after pulling the red inflation, handle (5).
 Have two mouth tubes (6) for additional inflation if required.
 Has one night rescue lamp (7) with battery (8) which is activated automatically when in water.
Duration time approx 8 hours
Carried on: All types of aircraft

Chap : 04-03-07
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Date : 07-2023
4.3.7 Packing and Stowage
Each lifejacket is packed individually, either in a fabric or transparent plastic pouch. One is stowed under each passenger
seat and at each crew station on the aircraft. Some aircraft carry spare lifejackets.
To remove a lifejacket from its container, pull the tear-off tab to open a pouch.
 Pull the life jacket over the head, inflatable part in front, and “Collar of clothing folded upward
Operation:
Hook in the straps in front then pull tight on both ends. The straps must be tight to the body to prevent from being caught
during evacuation. In the water, slightly unfasten the straps of the inflated life jacket, such that, the jacket is not too tight to
the body
 The life jacket is automatically inflated after strongly pulling down the two red handles. Life jacket shall be inflated:
 Immediately before leaving the aircraft through a door.
 Outside, when leaving the aircraft through an over wing exit.
 If required the life jacket can also be inflated using the mouth tubes.
 To deflate press the fingertip on the pin of the tube.
 The lamp lights up in the water if the strap with securing pin is pulled from the battery.
Notes:
a) A fully inflated adult lifejacket will support two people. Two-thirds full inflation will give enough support for one person.
b) When a lifejacket is fitted before ditching, make sure that the inflation toggles and the bottom of the lifejacket are kept
clear of the seat belt or harness. There is a risk of tearing the fabric and inflating the lifejacket prematurely.
c) When evacuating from a ditched aircraft through a main cabin door, inflate the lifejacket just before going out of the
aircraft. If evacuating out of an over wing exit or through a cockpit sliding window DO NOT inflate the lifejacket until
outside the aircraft as egress will be restricted and the lifejacket will be damaged.
Chap : 04-03-08
SURVIVAL Page : 04
Date : 07-2023
4.3.8 Adapting an adult life jacket to fit a Child
a) Inflate the lifejacket by pulling both red knobs. Do this away from the child and other passengers (preferably in a
galley or a toilet) because if passengers see this operation, some will certainly inflate their own.
b) Deflate the lifejacket by about one third. To do this, insert a deflation key into one of the mouthpieces until sufficient
gas has been released, and then withdraw the deflation key.
c) Place the lifejacket over the child's head, and then pass the tapes round its body to cross at the back and tie them
over the lifejacket in a double knot at the left side.
d) If necessary, deflate the lifejacket further so that the child can bend to assume the "brace" position. Instruct the
guardian to re-inflate the lifejacket immediately after impact by using the mouthpiece.
4.3.9 Raft Repair kit
A pair of metal plates faced with a rubber seal and held captive on a wire.
Operation:
 Unscrew the wing nut to separate the two halves
 "Sandwich" the edge of the tear to be repaired, then;
 Tighten the wing nut.
Two Clamps Are Provided

Chap : 04-04-00
SURVIVAL Page : 01
Date : 07-2023
4.4 Life Raft (LR)

Rafts have to be on board if the over water flight distance to the nearest land area suitable for an emergency landing
exceeds 700 km.
The capacity of the rafts must be sufficient for all persons on board.
Rafts have two air chambers. They are completely buoyant and seaworthy even if only one of the two air chambers is
inflated.
Rafts are:
 Life rafts.
 Slide rafts.
The slide rafts are a part of the aircraft and they are described in the SM (Part II), type specific part together with their
equipment.
General Instructions:
 Before launching the life raft it has to be fastened to the aircraft (e.g. door hinge, assist handle) with the inflation /
mooring line.
 Inflate by means of the inflation / morning line and keep ready for embarkation.
 Pay attention to sharp edges from pieces of metal for instance (risk of damage).
 Ensure that passengers take off their shoes.
 Try to get the passengers into the raft without getting wet.
 Don't let the passengers jump into the raft, if possible.
 Check that all available emergency equipment is taken from inside the aircraft.
 Unfasten the mooring line or cut it with the knife. After cutting stow the knife immediately.
 Keep the raft clear of the aircraft with assistance of the passengers. -Check the raft for leaks. To repair leaks and
punctures use repair clamps and leak stoppers from the survival kit. Leak stoppers must be twisted into the hole not deeper
than necessary. If a repair clamp is used put the sleeve around your wrist to avoid loss of the clamp
during repairing.
 Fasten radio beacon to the raft and launch it. Check that the antenna is in upright position.
 Fasten heaving line to the outside life line and use it to connect your raft with other rafts.
 Launch sea anchor in a safe distance of the aircraft.
 Dry out the raft.
Chap : 04-05-00
SURVIVAL Page : 01
Date : 07-2023
4.5 SURVIVAL AT SEA
4.5.1Considerations
 If life rafts or flotation aids are not available, the safest thing to do after evacuating into the water is for all survivors to
join up in a circle and get as far away from the aircraft as possible. As the circle is formed, survivors must tie
themselves to each other's lifejacket using the spare length of the waist tapes. Baby survival cots would be placed
within the circle, tied with the lifeline, and RB would be tied to one person to prevent it floating away.
 Remember that a lifejacket is a flotation aid, not a swimming aid. Facedown swimming will be difficult and exhausting
- allow the lifejacket to support you and propel yourself by a sculling movement of the hands, at the same time
moving the feet paddle-fashion.
Whatever the situation, NEVER attempt to re-enter a ditched aircraft
4.5.2 Actions after boarding a life raft
a) Immediate actions after all have boarded:

b) Cut the mooring line and maneuver the raft away from the aircraft.
c) Set the Radio Beacon in operation if one is available.
d) Stream the sea anchor.
Slide/rafts:
(i) Remove the secondary floors.

(ii) Bring the survival kit into the raft.
(iii) Unpack the canopy kit and rig the canopy.
Life rafts:
(i) Close and secure all door flaps.

(ii) Inflate the floor
(iii) Attend to the injured.
Chap : 04-05-03
SURVIVAL Page : 02
Date : 07-2023
4.5.3Subsequent actions
a) Bail out the raft.
b) In cold weather, remove wet clothing and wring it as dry as possible. Replace damp clothing (it will give some
protection) and make sure that lifejackets are refitted.
c) Attempt to join up with other life rafts.
d) Inspect the buoyancy chambers for leaks and rectify as necessary.
e) Allocate duties for: -
(i) Log and watch keeping.

(ii) Nursing the injured.
(iii) Stores management.
(iv) Keeping the raft dry.
f) Prepare flares ready for use.

g) Set up a pattern of gentle exercise.
4.5.4 Signaling
A successful search and rescue will depend on correct application of the signals. Therefore the hand flares and signal
rockets must be used only if advised by the raft leader. At good visibility or on a dark night, hand flares and signal rockets
can be seen at a distance of 20 km. This distance of perception decreases with reduced visibility. Therefore it is advisable
to wait with the flaring of signals until it can be expected that they will be perceived on a ship or an aero plane which comes
into sight. Normally this will be the case when the raft occupants can definitely see the superstructure of a ship or at night
the position lights.
In any case the direction of use printed on the signal must be strictly adhered to. Principally the signals are fired one by
one on the side of the raft and kept outside of the raft as far as possible. The sea dye marker should also be used only
when a ship or an aero plane comes into sight. Signal mirror flashes can be applied at any time and will be perceived
over long distances even if the weather is hazy.
4.5.5 Sea-Sickness
If seasickness tablets are available they should be taken immediately after boarding the raft as a prophylactic measure.
Even persons normally not attacked by sea - sickness must take into account that they may become sick in the raft.
Dosage: 2 tablets immediately, then every 12 hours until rescued.
4.5.6 Sunburn
Sufficient air ventilation in the raft is necessary. The eyes should be protected by sunglasses or other appropriate
provisional means against bright sunlight and light reflected from the water surface. In case of body overheating
increased by general weakness, headaches, buzzing in the ears, twitching of the eyes, dizziness, vomiting, maybe also
by convulsion and unconsciousness, try to cool down the body temperature by applying moist cloths, shirts etc.
4.5.7 Skin Irritation
If feet and legs are exposed to cold water for too long, morbid deterioration of the skin occurs. The affected parts turn red
hurt and decrease the mobility. Later swellings, pustules, dark spots and breaks of the skin follow this. These diseases
can be reduced to a minimum by keeping feet and legs as warm as possible and the raft floor as dry as possible.

Chap : 04-05-08
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Date : 07-2023
4.5.8 Water Supply
Do not drink any water for the first 24 hours, and do not allow anyone to drink alcohol, seawater or urine. The limited
amount of water available in the survival pack is best used for wetting the lips only. Rainwater can be collected and
drained through the slide/raft canopy or through the drain tubes in a life raft.
4.5.9 Food
Food will be limited to what may have been removed from the aircraft. Although it may be possible to catch fish using
improvised lines and hooks, remember that sea fish is very salty and oily, and needs a great deal of water for digestion.
4.5.10 Hygiene
Deposit all waste overboard and keep the inside of the raft as clean as possible by using sea water to wash down. Place
seasick survivors at the downwind end of the raft.
4.5.11 BEHAVIOR in Case of Rescue
Even if the raft occupants believe to have been detected by a ship or an aero plane, they have to continue discipline until
they are rescued. If a ship is approaching, the raft has not to be left to swim towards the ship. The crew of the rescuing
ship takes all necessary actions. The rescue by an aircraft is difficult and can be performed in rare cases only.
The aero plane however can drop locator buoys and additional equipment and will relay the exact position of the raft to
ships nearby. Drinking water and food have to be rationed in any case until the raft occupants are rescued.
4.6SURVIVAL IN POLAR/SUBPOLAR REGIONS

4.6.1 General
It can be assumed that within 24 hours Search and Rescue assistance will be available by parachuting rescue personnel
and equipment. Excess of this period is very unlikely; the chance to survive increases with the completeness and quantity
of emergency equipment taken from aboard the aircraft.
4.6.2 General Rules
An evacuation in arctic regions will be extremely risky for the passengers due to the hostile environment. The decision to
evacuate or not should depend on the immediate imminence of fire (fuel vapor) and the degree of destruction of the
aircraft.
At first passengers should use the undamaged body of the aircraft as a shelter against the weather. If this shelter should
be left depends on:
 Outside air temperature.
 Wind velocity.
 Possibility to construct windproof shelter (e.g. using life rafts/rafts).
Shelters protect passengers against freezing to death at extremely low temperatures or strong winds. Passengers have to
be gathered in a space as small as possible and sheltered against wind in order to increase the air temperature by the
body temperature.
 In case of an immediate evacuation, shoes have to be taken from board and must be put on.
 Check if the aircraft can be entered again to provide protection against the coldness until shelters have been
established.
 If it is not possible to use the aircraft as a shelter, shelters have to be constructed as quickly as possible (perhaps rafts
below the wings) as protection against wind, snow or rain.
In addition, the following measures have to be taken:

Chap : 04-05-08
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Date : 07-2023

Chap : 04-06-02
SURVIVAL Page : 01
Date : 07-2023
 Gather the passengers.

 Care for injured first. Careful when moving injured persons from the aircraft, especially those with back injuries and
broken bones. -Try to make fire as soon as possible (kerosene).
 Prepare hot beverages (water, snow, ice).
 Activate one radio beacon and prepare all other signal means. -Assign certain tasks to defined persons (Crew, ABP
etc.). Render all food and equipment to an assigned responsible person. -Seat cushions from the aircraft are suitable to sit on;
inflated life vests should be used as back rests.
 If possible, collect combustible material.
 Care for water supply (snow, ice, melting water).
 Prepare places to be used as toilets, not too close to the aircraft or to the shelters but if possible protected from
wind.
 Organize a continuous guard system and try to maintain control over the people. Organize a continuous
emergency service.
 Stay by the aircraft; do not leave it unless you are sure that help can be easily reached.
 Protection against coldness is an imminent and continuous problem in the cold regions. Try to avoid frostbite and
snow blindness. Keep yourself dry; avoid snow or ice intruding into clothing, shoes, and gloves. Avoid open water. Over -
exertion causes transpiration and the sweat can freeze inside the clothing, which reduces the insulation and increases the
danger of frostbite.
 After landing on a glacier or on pack ice, watch for crevasses when walking out for reconnaissance. Connect the
participants (preferably 3 persons) by a rope (mooring lines etc.). When walking over snow covered areas, check the snow in
front of you for hidden crevasses which might be covered by a thin layer of snow, using a stick, snow shovel etc.
 During summertime in tundra-like regions protect yourself against insects and keep yourself dry.
4.6.3 Clothing
 It is life-essential to wear sufficient clothing to keep the body warm and dry by insulation.
 Insulation in connection with body temperature is the secret of keeping warm.
 Insulation is mainly determined by the thickness of the layers of clothing worn. The outside layer of the clothing
should protect against wind.
 Avoid transpiration - it is dangerous because it can lead to frost bite. If physical exertion is unavoidable reduce
transpiration by opening the clothing at the neck and the wrist, even by taking off some clothing. During rest
time, however, put on all clothing again to prevent cooling down.
 Wear the protective clothing loosely. Tight clothing hinders the blood circulation and increases the risk of frostbite.
Cover the ears by a cap or a shawl.
 Do not constrict your feet by wearing too many socks in your shoes.
 Shoes that are too big can be padded with the contents of a pillow (from board), dry grass etc. To maintain good
insulation against the cold, the padding must be kept dry and occasionally loosened.
 If shoes and/or socks have been lost, improvise by wrapping the feet into cloth (e.g. seat covers, blankets) and
padding from pillows or dry grass.
 Keep your clothing as dry as possible. Brush off snow before entering the shelter or approaching a fire. Wet
clothing should be dried at the fire. Don't put wet shoes too close to the fire.
 Always wear gloves, also when inside a wind - proof shelter. Try to wear them when doing all types of work. If you
have to take them off, protect your hands by putting them in your clothing.
 Once the hands are cold, they can cause problems.
 During the night put on additional dry clothing around the shoulders and hips, it helps to keep you warm.
 If you fall in water, roll in the snow, which will absorb some of the water like blotting paper. Brush the snow away and
repeat the process. Do not take off your shoes before reaching the shelter.

Chap : 04-06-04
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Date : 07-2023
4.6.4 Frost Bites
 Frostbite is always an existing danger when staying in low temperatures, especially combined with a medium /
strong wind. Snow blindness and poisoning by carbon monoxide are secondary dangers.
 Frostbite occurs when the low outside temperature extracts more warmth from the body as it can produce.
Therefore do not only protect bare skin (face, hands etc.) but also care for the overall body temperature. This will
ensure sufficient blood circulation required to keep the arms and legs warm. A large heat loss from some parts
of the body reduces the blood circulation resulting in a reduced blood flow to the limbs resulting in less warmth.
Without sufficient heat - exchange, it can lead to frost bite of hands and feet.
 With wet clothing frostbite can occur even at temperatures above freezing point.
 Like burns, there are three degrees of frostbite. The most extreme is often not recognizable for hours or days.
Signs:
• First degree: White - pale, cold and unfeeling skin
• Second degree: Rending, development of pustules
• Third degree: Skin turning blue - black, death of skin
 It is necessary to watch each other. Observe the face of your neighbor to look for signs of frostbite and let them
observe yours (tip of the nose).
 Try to maintain slight motion of all parts endangered by frostbite: move the feet in the shoes, chew gum, rub nose and
ears, and make grimaces.
 Persons with frostbite have to be brought into warm shelter if possible. -Areas with frostbite have to be warmed up
slowly. They should be thawed in warm water until they are-soft again, although this procedure is painful. If no warm water is
available, cover the chilled area with blankets, clothes etc.
 The body temperature may also help to warm up frostbite. Put warm hands on frozen ears or other areas of the face,
lay frozen hands under your clothing or between your legs, use the body heat of other people to warm up frozen legs.
 If the skin breaks up due to frost bite, apply cream but do not use strong antiseptic such as iodine.
 Never remove frozen shoes or gloves with force. Put them into warm water until they are soft and remove with
care.
 Never treat frostbite with massage or rubbing, since it could cause further skin damage. Never put snow or ice on
frozen parts, it would only increase the damage. For the same reason never use kerosene or oil.
 Never try to thaw frozen areas by movement or exercises. This would only cause further damage to the skin such as
tears and breaks. The same would happen with walking on frozen feet.

Chap : 04-06-05
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Date : 07-2023
4.6.5 Snow Blindness
 Put on sunglasses or improvise eye protection (cloth or strips of cardboard with slits) to avoid snow blindness.
 Snow blindness is indicated by inflammation and burning in the eyes, tears, headaches, the feeling to have "sand in
the eyes" and reduced vision.
 As countermeasure protect the eyes against light. Protect the eyes by staying in a dark room or by wearing a lightly
fastened bandage. Reduce pain by putting a cold compress on the eyes, if there is no danger of frostbite. Give aspirin, but
no eye drops or eye ointment. Most cases of snow blindness will recover within 18 hours without medical help but the eyes
will remain sensitive.

Chap : 04-06-06
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Date : 07-2023
4.6.6 Hygiene
 Keep yourself clean.

 If no water is available rub your body with your hands or with a cloth once a day if possible, it keeps the pores active.
 Dental care is possible with little water or a damp cloth.
 Only places defined as toilets should be used as such.
4.6.7 Emergency Signals
 Pyrotechnical emergency signals should only be used when ordered by the camp leader and if it can be assumed
that the signal will be perceived.
4.6.8 Signal Aids
 Try to keep the aircraft wreckage clear from snow to maintain a good contrast to the environment.
 Light a fire on a solid base to prevent it from melting into the snow. Trample signals into the snow and fill trenches if
possible with branches, soil or moss. Mark them with the sea dye marker.
 In tundra regions dig trenches and lay patches of grass upside down beside the trench in order to enlarge the signal.
4.6.9 Shelters
• In summer:
You need shelters against rain and insects. Choose a place near water, but elevated and dry. Keep away from dense
brushwood where the annoyance from flies and mosquitoes may be greater. Good places are a ridge, a cool bank of a
lake or a place, which is exposed, to sea -wind.
• In winter:
You need shelters against coldness. Choose a place close to woodland if possible, at least a place, which is sheltered
against wind and snowdrifts. Avoid the base of hills or rocks where strong snowdrifts and even avalanches are possible.
When lighting fire in a closed shelter, care for sufficient ventilation to avoid carbon monoxide poisoning.
Snow is a sound suppressing material. If all the people are in the snow hut, the sound of a rescue aircraft may not be
heard. Therefore always assign a person to a listening post and as observer. Construct a shelter for the post but without a
roof.

Chap : 04-06-10
SURVIVAL Page : 05
Date : 07-2023
4.6.10 Water Supply
 Never waste burning material to melt snow or ice as long as drinkable water from other sources is available. Water in
the tundra may have a brown color. It is drinkable but should however be boiled first.
 Drinking water can be prepared by the following method:
 Fill the plastic bags for sea water desalting from the survival kit half full with pieces of ice.
 The bag must be closed as well as the drain plug. Hang the bag around your neck and – depending on
temperature and body movement producing heat – the ice will melt within one to two hours.
 If no fire is available, snow can also be melted with bare hands.
 If possible, prefer to melt ice instead of snow as you get more water with less heat and in a shorter time out of the
same amount.
 If possible take old ice. It has a slightly blue color and is free of salt.
 If you have to melt water from snow, put only a little snow into the pot and press it down. This will protect the pot from
burning. If a little water is available put it into the pot and then continue to melt the snow.
 Water in trenches between ice floes contains too much salt and must not be drunk. New ice is grey colored, milky and
hard. Do not use it for drinking water, it is too salty. Icebergs provide the best source of drinking water if they can be reached
without danger.
 If there is sufficient burning material try to prepare at least 2 liters of hot water or tea per day/per person instead of
drinking cold water. If less water is available it is advantageous to drink it all at once together with eating once a day.
 If the concentration of fluid in the body decreases the following symptoms may be observed
 Difficulty to concentrate up to partial inability to reflect.
 Rapid fatigue, rapid decrease of willingness to survive.
 Reduced, blood circulation and thus danger of freezing to death.

Chap : 04-07-00
SURVIVAL Page : 01
Date : 07-2023
4.7 SURVIVAL IN DESERT REGIONS
4.7.1 General
The danger of fire after touchdown is relatively large in this case. Emergency equipment, which has not been taken from
board during the evacuation, can be considered as lost. The following equipment is particularly important: radio beacon,
survival kits and medical kits. Shoes must be taken from aboard.
4.7.2General Rules
 Gather the passengers at a safe distance from the aircraft because of the danger of fire. Care for injured persons.
 Activate one radio beacon and keep all other signal aids ready.
 Try to gain or maintain control over the people and organize a continuous guard system.
 Assign the places to be used as toilets.
4.7.3 Clothing
 Wear light clothing as protection against burning, heat, sand and insects.
 Keep body and head covered during day - time; you will need less water for a longer time.
 Wear trousers and shirts with long sleeves. Loosely fitting clothing provides the best cooling.
 Protect your neck against sunburn by a hat or by improvised means (cloth, towel, etc.). If a sandstorm occurs
protect the mouth, nose and eyes with a cloth.
4.7.4 Heat-Convulsion
The long and intensive solar radiation may result in different diseases. Heat convulsions generally occur in the legs and in
the abdominal muscles. Lay the person down in a relaxed position and give her / him salted water.
4.7.5Heat - Exhaustion
Persons affected by heat - exhaustion show at first a red, later a pale face color and transpire profusely with moist, cool
skin. They will become delirious or even unconscious. Lay them on their back in shadow if possible and give them salted
water. Since the patient will suffer from cold, cover them up and give them something hot to drink when available.
4.7.6 Heat Stroke
 Heat stroke may occur very suddenly. The face turns red; the skin becomes hot and dry. Transpiration stops
completely. The patient will suffer from violent headaches; the pulse becomes fast and strong and unconsciousness may
occur.
 Try to cool the patient by moistening the clothing and by fanning. Open their clothing and lay them in shadow, if
possible not on the ground. Do not give them any drugs.
4.7.7 Eye-Protection
During the day wear sunglasses but if not available improvise eye protection from cloth or strips of cardboard with narrow
slits. Darken the skin around the eyes with soot. Even if the sun does not inconvenience you, the bright sunlight will affect
the ability to see over long distances as well as night sight.
If the eyes hurt and eye ointment is available put some of it on the eyelids and into the corner of the eyes. Apply grease
to lips and nose.

Chap : 04-07-08
SURVIVAL Page : 02
Date : 07-2023
4.7.8 Dehydration
Move slowly in the desert to conserve water and energy. The only way to restrict the need for water is to control the
transpiration. Wear clothing to protect against heat. Clothing helps to control the transpiration by reducing the evaporation
of the sweat.
Pyrotechnical signal must be used only if ordered by the camp leader and if it can be assumed that they will be perceived
by rescue crews.
4.7.10 Additional Signal Aids in Desert
 Besides the pyrotechnical signals, effective signal flares can be improvised by filling an empty metal container
(food can) with sand and pouring fuel into it. To increase the visibility during daytime produce heavy smoke by adding oil
and/or rubber pieces. Fuel fires are as well visible at night.
 Establish rescue symbols by digging trenches and piling up rocks to cast shadows.
 If bushes are available, pile them up to be ready to light a fire when required.
 The signal mirror is an excellent signal aid in the desert. Use it continuously by sweeping the horizon during
daytime.
4.7.11 Shelters
Stay near the aircraft wreckage after an emergency landing in the desert. Do not walk towards a mirage. Primarily you
need shelter against sun radiation and heat during daytime and coldness at night. Make use of whatever is available in
the nearby surroundings, such as caves, rocks, banks or a dried out river. Be aware of narrow canyons because they can
become very dangerous in case of sudden heavy rain falls. Use slides, rafts, blankets and pieces of the aircraft to
construct shelters. Use the life vests to lie on. If possible stay in the shade during the day.
Desert dwellers leave their tents open at all times so that during the day it allows for good circulation of air. If possible do
not sit or lie directly on the sand but sit a few centimeters above it. The temperature at 15 cm above the ground can be
about 10 degrees, lower than directly on the ground. This temperature difference may reduce sweating and thus water or
energy. In
some desert areas you have to be aware of spiders, scorpions, sand fleas and other insects. Therefore check your shoes
and clothing before putting thereon. In some deserts (Africa and Asia) you may encounter sand vipers, small but very
dangerous snakes which hide themselves in the sand. Strong shoes are protection against them. Therefore check the
camp and its environment.

Chap : 04-07-08
SURVIVAL Page : 02
Date : 07-2023

Chap : 04-07-12
SURVIVAL Page : 03
Date : 07-2023
4.7.12 Water Supply
Be deliberate and careful with available water reserves. In hot desert regions you need a minimum of 4 liters of water per
day to survive without physical damage. If the position of the emergency landing has been transmitted rescue can be
expected before lack of water will become a problem.
The following rules apply to extreme cases, which cannot be absolutely excluded:
 If you are searching for water along the sandy bank of a desert pool, dig a hole at the lowest place behind the first
dune. Stop digging when you reach wet sand. This first water will be fresh or almost fresh and drinkable. If you dig deeper, you
could find salt water. If you find wet sand dig a hole and wait until water seeps in. In other areas choose the lowest spot
between two dunes and dig a hole 1 or 2 meters deep. If moist sand is found there, continue digging until the sand is wet
enough to supply water.
 In stony regions search for the dry bed of a creek or river and dig at the lowest point in a bend.
 During wintertime you may find wet mud which can be wrapped into a cloth to squeeze out water. Do not drink if it
tastes salty or soapy.
 In some desert areas it is possible to collect dew. Dig a flat mould, cover the bottom with a water proof layer
(canvas), dig out stones from a depth of at least 30 cm and fill them into the mould. Now dew can condense on the stones,
seep down to the bottom and can be collected in the early morning. Dew can also be found on metal sheets, e.g. aircraft
wreckage, on rocks and small plants. Wipe the dew into a container in the morning or absorb it with a cloth or sponge. One liter
may be collected within one hour under favorable conditions.
 Search for water pools and springs along caravan routes. Always try to boil water from these sources. Small water
pools in dry river or creek beds or at other low spots are often covered by the natives.
 Water may be gained at roots of some desert plants near the surface. "Water trees" are a typical part of the
brushwood in the dry regions of Southern Australia. The roots of these "Water trees" are 5 to 25 cm below the surface. To
get water, dig the roots 1 to 2 meters away from the trunk out and cut them into pieces of approx. 1m and peel the bark off. Let
the water drop into a container or just suck it out. One large root usually covers the water
requirement of three persons for one day.
 Trees growing in low areas between hills contain the most water. Particularly those with 3 to 6 cm thick roots are the
best size. Water can be obtained with the above-mentioned method from roots of all plants, which accumulate water.
 Cactus and similar plants provide the best opportunity to collect sufficient water. However, do not drink if the juice
looks milky.
 Vegetation does not necessarily mean that water will be found at the surface. The behavior of birds and animals,
however, will give good indication of water. Birds fly circles around water pools even in the driest desert. Traces of animals may
lead to water spots.

Chap : 04-08-00
SURVIVAL Page : 01
Date : 07-2023
4.8 SURVIVAL IN JUNGLE REGIONS
4.8.1 General
An aircraft is very likely to be destroyed during an emergency landing in wooded areas. If possible try to get at least the
radio beacon and shoes from board.
4.8.2 General Rules
 Gather passengers and care for the injured persons. -Activate one radio beacon.
 Try to get control over the survivors and organize a continuous guard system.
 Do not leave the landing site.
 Establish shelter against rain, sun and insects.
4.8.3 Clothing
 Cover your body to protect against mosquitoes and other insects. Protect your skin against infection due to minor
injuries from thorns or sharp grasses.
 Wear trousers and shirts with long sleeves. Put the legs of your trousers into the shoes and close them carefully to
protect against ticks and leeches.
 Wear the clothing loosely which keeps you fresher.
 Improvise mosquito nets by wrapping light material or light underclothes around the head, particularly during dawn.
 In open areas or in high grass, improvise a cover for your neck and head to protect against sunburn. Move carefully
in high grass. Some kinds of grass are very sharp and may damage your clothing.
 Dry your clothes before night to avoid getting cold. If you have spare clothing or socks available, keep dry to change
when necessary.
 Wash your clothing and stockings daily to avoid skin diseases.
 Never walk with bare feet.
4.8.4 Injuries
Even the slightest injury may become dangerous because infections are most probable. Therefore try to clean and disinfect
every wound.

Chap : 04-08-05
SURVIVAL Page : 02
Date : 07-2023
4.8.5 Danger by Animals
Bites of poisonous snakes are recognized by the two typical punctures of their fangs. Immediately apply a tourniquet
between the wound and the heart after snakebite. Release the tourniquet every 20 minutes for approx. 30 seconds. After
3 to 4 hours release the tourniquet for longer periods of time; the tourniquet may be removed after swelling and
discoloring has disappeared, provided the removal does not result in unusual sickness.
The real danger in tropic regions comes from insects. They infect with malaria. Mosquitoes appear between the morning
and late afternoon as well as in the evening. Establish your camp away from swamps and on elevated places.
Smear mud on the face, especially for the night. Wear complete clothing, put the trousers into shoes or stockings, put on
gloves, do all this particularly during night. Take tablets against malaria regularly as long as available. Even when infected
with malaria you will stay healthy for another four weeks.
Wasps and wild bees are dangerous. Do not camp near anthills or ant-paths. Be careful when climbing on trees since
several kinds of biting ants live on branches and leafs of tropical trees. Hanging plants on mangrove trees mostly are
populated with biting ants.
If you have to walk through water, observe the following precautions: Wring out your clothing, dry your shoes, and rub
your body completely dry. If possible apply insect repellent (Aerosol) on all exposed parts of your body.
Ticks are especially found in grass regions. Dozens of them may sit on your body. Therefore check your body several
times for ticks, leeches and other parasites. Several persons in a group should check each other. Brush the insects
away from clothing and skin.
If a tick has already bitten itself into the skin, apply a drop of iodine or a burning cigarette to make it fall off. Be careful
when removing ticks. Their head may be torn off and left in the skin, which may result in an infection.
Mites dig themselves into the skin, particularly in the hip area. Apply a drop of iodine, oil or resin to remove them. Do not
research.
Do not touch leeches. Use a knife to remove them from the skin.
Very often spiders, scorpions and centipedes reach a respectable size. Shake out clothing, shoes and other belongings
and check the camp in the morning and in the evening, particularly for scorpions. Some kinds of spiders are poisonous
and their bites hurt like those of wasps. The "Black Widow" is dangerous. The tarantula rarely bites; however, short hairs
may break off when touching her and may cause skin irritation. The same may happen with some moths. The large
centerpieces sting when disturbed. The sting is like a wasp sting. Avoid "many legged" insects.
Bites of all these insects create swelling and pain. Apply cold compresses, mud or coconut flesh to the affected spots.
If you have to cross rivers or creeks, watch out for crocodiles / alligators which lie hidden on the riverbanks or in the
water. If you walk through muddy water, slip with your feet over the ground instead of making long steps. This prevents
from stepping onto spinout fish. Touch plants with care. Never walk bare feet over reefs.
Piranha fish become aggressive when smelling block or urine in the water.
The pyrotechnical signals must only be used if ordered by the camp leader and if it can be assumed that rescue crews will
perceive them. Display your signals (fire, symbols etc.) on elevated places, or on a natural or artificial clearing or on the
riverbank. Signals will not be perceived through the dense leafy canopy of the jungle.

Chap : 04-08-07
SURVIVAL Page : 03
Date : 07-2023
4.8.7 Shelters
If possible try to save life rafts and rafts from fire, as they are very suitable as shelters even when damaged. Choose a hill
or an elevated clearing away from swampy areas to establish shelters. This reduces the annoyance by mosquitoes,
the ground is drier and the chance of some refreshing wind is more probable.
The majority of the survivors will not be able to march for a long time. Depending on the supply situation the camp leader
may decide if and how many able persons should be sent away from the aircraft for exploration.
For these persons apply special recommendations: -Take along with you the crowbar and crash axe as well as ropes.
 Put on life vests and use as water containers.
 Mark the way to find back to the camp.
 Follow creeks and rivers always downstream.
4.8.8 Water Supply
 Water from tropical rivers, pools, springs and swamps can only be drunk without danger if it is purified. Milky or
muddy water can be cleared, at least partially, by pouring it through a cloth.
 You can gain almost clear water from muddy rivers if you dig a hole 1/2 to 2 meters away from the water. Wait until
the hole is filled with water and the mud has settled.
 Water from some plants can be used without further treatment. Coconuts contain refreshing liquid; best suited are the
green, not ripe coconuts of the size of a grapefruit.
 Bamboo poles sometimes contain water between the knots.
 The branches of large trees often have parasite plants, which may contain large amounts of water inside their
overlapping leafs. The water should be filtered to clean from water insects and dirt.
 Tracks and paths of animals often lead to water. Follow them but be careful not to lose the way.

Chap : 05-00-00
FIRST AID Page : 01
Date : 07-2023
Contents
5.1 FIRST AID........................................................................................................................................................................ 3
5.2 INTRODUCTION......................................................................................................................................................... 3
5.3 OBJECTIVES OF FIRST AID.......................................................................................................................................... 3
5.4ASSESSMENT AND DIAGNOSIS.................................................................................................................................... 3
5.5 The Spread of Bacteria.................................................................................................................................................... 5
5.6 Prevention of Spread of Bacteria..................................................................................................................................... 5
5.7 IMMUNIZATION PROCEDURES..................................................................................................................................... 6
5.8 NORMAL PULSE AND BREATHING RATES................................................................................................................. 7
5.9 MINOR INFLIGHT EMERGENCIES................................................................................................................................ 7
5.9.1 Indigestion..................................................................................................................................................................... 7
5.9.2 Swallowing a Sharp Object........................................................................................................................................... 7
5.9.3 Example: A fish bone or chicken bone.......................................................................................................................... 7
5.9.4Motion Sickness............................................................................................................................................................. 7
5.9.5 Nose Bleed.................................................................................................................................................................... 8
5.9.6Earache due to Pressure Changes................................................................................................................................ 8
5.9.7 Toothache..................................................................................................................................................................... 8
5.9.8 Bleeding Tooth socket, following a dental extraction................................................................................................ 8
EMERGENCY RESUSCITATION "ARTIFICIAL RESPIRATION" ON AN ADULT ....................................................... 12
5.9.9 If a Passenger Stops Breathing Immediate Action is Necessary to Save Life ........................................................... 12
Artificial Respiration on a Child or Infant .................................................................................................................... 13
Cardiac Massage .............................................................................................................................................. 14
Cardiac Compression for Children and Infant ................................................................................................... 14
5.10 THE UNCONSCIOUS PASSENGER ..................................................................................................................... 17
5.10.1 Some Causes of Unconsciousness ..................................................................................................................... 17
5.10.2 Treatment of an Unconscious Passenger ........................................................................................................... 17
5.10.3 SHOCK DEFINITION ...................................................................................................................................... 18
5.11coronary thrombosis ................................................................................................................................................ 19
5.12 ANGINA PECTORIS ............................................................................................................................................... 20
5.13 Burns and Scalds .................................................................................................................................................... 21
5.13.1 Types of Burns ................................................................................................................................................ 21
5.13.2The Aims of the First Aider are ......................................................................................................................... 21
5.13.3 Action and Treatment ...................................................................................................................................... 21
5.14 WOUNDS AND BLEEDING .................................................................................................................................... 22
5.14.1Treatment for External Bleeding ....................................................................................................................... 22
5.14.2 Foreign Body Protruding from the Wound ....................................................................................................... 23
5.14.3 Tourniquet (Rubber Bandage) ......................................................................................................................... 23
5.14.4 Internal Bleeding ............................................................................................................................................. 24
5.15 FRACTURES .......................................................................................................................................................... 24
5.15.1 Signs and Symptoms ...................................................................................................................................... 25
Methods of Splinting a Fracture ................................................................................................................................. 25
5.15.4 Treatment of Special Fractures ....................................................................................................................... 26
5.15.5 Summary of the Treatment of Fractures ......................................................................................................... 27
5.16 MAJOR INFLIGHT EMERGENCIES ...................................................................................................................... 27
5.16.1 Stroke .............................................................................................................................................................. 27
5.16.2 Epilepsy ........................................................................................................................................................... 28
5.17 DEHYDRATION ...................................................................................................................................................... 29
5.17.1 Renal Colic ...................................................................................................................................................... 30
5.18. EMERGENCY CHILDBIRTH ................................................................................................................................. 31
5.18.1 Pregnancy ....................................................................................................................................................... 31

Chap : 05-00-00
FIRST AID Page : 02
Date : 07-2023
5.18.2 The Premature Baby ....................................................................................................................................... 32

5.18.3Threatened Miscarriage or Abortion ................................................................................................................. 32
5.18.4Air Travel for Expectant Mothers ...................................................................................................................... 32
5.18.5 The Mechanism of Labor (Birth of the Baby) ................................................................................................... 32
5.18.6 Preparation and Management of the First Stage of Labor .............................................................................. 33
5.18.7 Management of the Second Stage of Labor ................................................................................................... 34
5.18.8 Care of the Baby ............................................................................................................................................. 35
5.18.9 Dealing with the Cord ...................................................................................................................................... 35
5.18.10 Management of the Third Stage of Labor ......................................................................................................36
5.18.11 Care of the Mother ........................................................................................................................................ 36
5.19 AVIATION PHYSIOLOGY ...................................................................................................................................... 36
5.19.1 The Atmosphere and Atmospheric Pressure .................................................................................................. 36
5.19.2 The Pressurized Cabin .................................................................................................................................... 37
5.19.3 The Effects of Altitude on Flight Crew due to Lack of Oxygen ........................................................................ 37
5.19.4 The Effect of Cabin Altitude on Medical Conditions ........................................................................................ 37
5.19.5 Further Effects of Flying on the Body .............................................................................................................. 37
5.19.6 The Ears .......................................................................................................................................................... 38
5.20 HYPOXIA (LACK OF OXYGEN) ............................................................................................................................. 39
5.20.1 Signs and Symptoms ...................................................................................................................................... 39
5.20.2Effective Performance Time (EPT) or Time of Useful ...................................................................................... 39
5.21 MEDICAL CONDITIONS THAT MAY REQUIRE AN UNSCHEDULED LANDING ............................................40
5.22 AIRCRAFT MEDICAL EQUIPMENT ....................................................................................................................... 40
5.23 FIRST AID KITS CARRIED ON BOARD ............................................................................................................ 40
5.24 (CARRY- ON) First Aid KIT .................................................................................................................................... 40
5.25 Emergency First Aid Kit ...................................................................................................................................... 41
5.25.1 Reasons for Opening the Emergency First Aid Kit ..........................................................................................41
5.25.2 Pre-Flight Checks ............................................................................................................................................ 41
.5.25.3 Action after Opening ....................................................................................................................................... 41
5.25.4 List of Contents ............................................................................................................................................... 42
5.26 Emergency Medical Kit ........................................................................................................................................... 42
5.26.1 Reasons for Opening the Emergency Medical Kit .......................................................................................... 43
5.26.2 Pre-Flight Checks ............................................................................................................................................ 43
5.26.3 Action after Opening ........................................................................................................................................ 43
5. 27 EXTRA ORDINARY EVENTS ........................................................................................................................... 44
5. 27.1 ILLNESS ON AIRCRAFT ............................................................................................................................... 44
5. 27. 2 DEATH ON AIRCRAFT ................................................................................................................................. 46
5. 27. 3 BIRTH ON AIRCRAFT .................................................................................................................................. 48
5.28USPECTED COMMUNICABLE DISEASES ............................................................................................................ 49
5.28.1 General guidelines for cabin crew ................................................................................................................... 49
5.28.2 Precautionary measures ................................................................................................................................. 50
5.28.3 After returning, the following measures are to be taken ..................................................................................50

Chap : 05-01-00
FIRST AID Page : 03
Date : 07-2023
5.1 FIRST AID
5.2 INTRODUCTION
All Flying Staff is required by law to know the location and use of contents including any drugs carried, of all First Aid Kits
and Equipment on board.
You are required to be trained and tested on this before commencing operations and annually thereafter.
You are not expected or required to act beyond the limits of your competence that is within the bounds of your training.
Within these limits you are legally covered.
When voluntary professional assistance is sought from passengers, all reasonable measures must be taken to
identify the professional status of the volunteer.
Having acquired professional assistance the overall responsibility for managing the situation remains with the aircraft
crew. With or without professional advice one of these decisions will be required:
1. The situation is satisfactorily resolved.

2. The situation is confinable with the facilities available, but further professional assistance will be required at the next
port of call.
3. Further professional assistance is urgently required and an unscheduled landing is necessary.
It is the Cabin Crews responsibility to keep the Captain informed at all times. His decision will rest on the
information available as well as other operational factors and the ultimate authority and responsibility is his.
5.3 OBJECTIVES OF FIRST AID
1. To Save Life.
2. To Prevent the Condition from Worsening.
3. To Improve the Patients Condition.
4. To Arrange Medical Care.
5.4 ASSESSMENT AND DIAGNOSIS
Check your casualty for the following:

(a) Airway, is it free from obstruction?
(b) Breathing, is your casualty breathing?
(c) Circulation, have they got a pulse?
Then collect the following important information

Chap : 05-04-00
FIRST AID Page : 01
Date : 07-2023

Chap : 05-05-00
FIRST AID Page : 01
Date : 07-2023
5.5 The Spread of Bacteria
Diseases caused by bacteria can be spread by person to person contact, animals (rats and mice) and insects (flies and
cockroaches) to food and water. Bacteria will be preserved in ice. The most favorable conditions for the growth of bacteria
are a combination of the following:
(i) Time
(ii) Medium Temperature
(iii) Moisture
(iv) Suitable Food
Bacteria, contaminated food or water can cause Typhoid Fever and Cholera.
5.6 Prevention of Spread of Bacteria
Personal health care and cleanliness must be observed by:
A. Keeping inoculations up to date.

B. Try to eat regularly and at least one good meal a day.
C. Moderate your smoking and alcohol intake. The body requires 24 hours to rid itself of alcohol. During this time the
hangover may be as incapacitating as the intoxicating effects.
D. Exercise when at all possible.
E. Keep up your fluid intake.
F. Supplement your salt intake if sweating excessively.
G. Take care of your skin. Wounds and scratches should be kept clean and antiseptic creams applied.
H. Regular showers and hair washing are a must in subtropical climates. Use effective deodorants when necessary.
All Aircraft Galleys and equipment must be kept clean by:
(a) Checking cutlery, glasses, trays and servers for cleanliness.

(b) Using tongs to handle food.
(c) Keeping hot food above 145°F (63°C) and cold food below 50°F (10°C).
(d) No smoking, coughing or sneezing when handling food.
Washing hands before a meal service, after using the toilet and after handling such items as gash bags, air sickness bags
etc.

Chap : 05-07-00
FIRST AID Page : 01
Date : 07-2023
5.7 IMMUNIZATION PROCEDURES
Prevention Infection
cholera inoculation, valid for 6 Months. Contaminated food and water supplies.
Typhoid Inoculation, valid for 5 years. Contaminated food and water supplies.
Nivaquine tablets: Malarial parasites are transmitted from
Dosage: 2 Tab a week prior entering the Malaria area. 2 Tablets a human to human by mosquito bite.
week whilst in the Malaria area. After leaving the area, 2 tablets a
Malaria
week for 4 weeks. Paludrine Tablets: Dosage: 2 tablets x 48 hours
prior to entering malarial area, 2 tablets daily whilst in the malaria
area, 2 tablets daily for 4 weeks after leaving the malarial area.
Tetanus Course of Injections, valid for 10 years. Tetanus spores gain entry
(Lock Jaw) through open wounds.
Vaccinated as children with a booster dose every 5 years. Virus infection which attacks the
Poliomyelitis
spinal cord.
Yellow Inoculation, valid for 10 years. Virus transmitted by the bite of a
Fever mosquito.

Chap : 05-08-00
FIRST AID Page : 01
Date : 07-2023
5.8 NORMAL PULSE AND BREATHING RATES
ADULT CHILD INFANT

Normal resting pulse
rate (per minute) 60 80- 100 -120
- 100
Normal resting 80
breathing rate (per 16 20-24 24-28
minute) -
20
Some possible causes of a rapid pulse and rapid breathing:

a) Exercise
b) Emotional Conditions (e.g. Stress, anxiety)
c) Fever.
d) Bleeding
e) Shock.
Some Possible Causes of a Slow Pulse and Slow Breathing:
(a) Rest and sleep.

(b) Head injuries
(c) Brain diseases (e.g. Stroke)
5.9 MINOR INFLIGHT EMERGENCIES

5.8.1 Indigestion
"Wind Pain", "heart burn", general discomfort in the stomach and chest. Treatment: Rennes tablets. Walking around the
cabin may help the condition.
5.8.2 Swallowing a Sharp Object

5.8.3 Example: A fish bone or chicken bone.
Treatment: Administer soft dry bread or dates. Advise passenger to seek medical advice on arrival at destination.
5.8.4Motion Sickness
Commonly known as travel sickness or air sickness.
Treatment: Sit passenger inboard if possible. Recline the seat, loosen clothing and open air vents. Instruct passenger to
breathe slowly and deeply. Give Avomine tablets. Give sips of water and make sure that sick bags are readily available.
Note
Prior to administration, advise passenger that, Avomine and Dramamine causes drowsiness. Do not give Avomine to
pregnant passenger.

Chap : 05-08-05
FIRST AID Page : 02
Date : 07-2023
5.8.5 Nose Bleed
Treatment: Sit passenger upright with head slightly forward. Pinch the soft part of the nose. If bleeding continues after 10
minutes, place an ice pack on the bridge of the nose. Instruct passenger to breathe through the mouth and not to blow his
nose. Advise him to spit any blood into a sick bag.
5.8.6Earache due to Pressure Changes
Any passenger travelling with a cold, sinus infection or sore throat is particularly susceptible.
Treatment: To equate the pressure in the outer and middle ear, instruct the passenger to yawn, swallow or use a "Vest
inhaler". Or, pinch the nose and blow gently whilst swallowing (Valhalla maneuver). For a baby, advise the mother to give
the baby a feed.
5.8.7 Toothache
Treatment: Administer Paracetamol tablets. If the passenger wishes, alcohol may be rubbed around the tooth.
5.8.8 Bleeding Tooth socket, following a dental extraction.

Treatment: Advice passenger to bite on a wad of cotton wool placed over the socket. Give ice to SUCK.
5.8.9 Hysteria
Portraying symptoms of an emotional complaint. The fits vary from temporary loss of control, to laughing, crying and
tearing at hair and clothes.
Treatment: Patient will only portray these symptoms in the presence of others. Therefore, remove to a position where he
will be least observed and take a firm attitude. Loosen clothing, open air vents and then ignore the patient.
Note:
It should never be necessary to slap the patient's face.

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5.8.10 Hyperventilation
Anxiety frequently causes people to hyperventilate-over breathe, resulting in a lack of carbon dioxide in the body.
Signs & Symptoms:
Anxiety Short, panting breaths, over-breathing. Passenger may complain of "tingling" of the hands and feet. (The hands
and feet may go into spasm, assuming a claw-like position).
The skin color remains normal. Dizziness and fainting may occur.
Treatment: The object is to slow down the passenger breathing: reassure and instruct passenger to hold his breath for 30
seconds.
If this fails a sick bag or oxygen mask placed over the nose and mouth (without the oxygen supply turned on) may be used.
As the symptoms subside an explanation of the condition should be given and advise on how to prevent a recurrence.
5.8.11 Poisoning / Drug Overdose Poisoning:

A poison is any substance that, if taken into the body in sufficient quantity, can cause temporary or permanent damage.
Drugs, Chemicals, Alcohol).
General Treatment:
Quickly ask the conscious passenger what has happened. Remember that he may lose consciousness at any time.
Do not attempt to induce vomiting.
 PA for Dr. / Nurse, inform Captain.

 If passenger goes unconscious, place in recovery position.
 If no pulse and no breathing, immediately commence Emergency Resuscitation.
5.8.12 Swallowing of Chemicals and Corrosive Liquids
5.8.13 Chemical Splashes in the Eye
Example: Hydraulic fluids, acid, perfume, etc.

Treatment: Removal should be accomplished first by flushing the eye with fresh water.

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Date : 07-2023
Either lay the passenger across a block of seats or stand him over a sink and commence washing the affected area. Ten
minutes by the clock is usually required. Cover the eye with a No. 16 eye pad and advise patient to seek medical aid as
soon as possible.
5.8.14Foreign body in the eye
Example: Dust, dirt or girt.
Treatment: Seat the passenger facing a good light. Have ready a piece of moistened cotton wool. Stand behind the
passenger and ask him to lean his head back.
Instructions to passenger: Where to search
 Look up Check under the lower lid.

 Look down Pull the upper lid gently back and look at the centre
 And upper part of the eye.
 Look right Check the left corner.
 Look left check the right corner.
If a foreign body is seen remove it, using moistened cotton wool, cleaning away from the nose.
If the foreign body is stuck to the eye do not attempt to remove it. Cover the eye with a No. 16 eye pad and advise
passenger to seek medical attention on arrival at destination
5.8.15 Asthma
A recurrent condition often brought on by anxiety and nervousness. The attacks may vary from a mild "wheezing" to
severe difficulty in breathing accompanied by blueness of the lips and/or face.
Treatment: Reassure and calm the passenger. Sit passenger down and lean forward on a tray table. Allow passenger to
take his medication to treat the condition, this is usually an inhaler. Give 02 if necessary.
5.8.16 Choking-Adults
Causes - A foreign object either blocking the back of the throat or causing muscular spasm.
Signs & Symptoms:
1. Difficulty in speaking and breathing.

2. The person may turn blue.
3. The person may grasp his throat.
4. The person may go unconscious.
Warning:
Death may occur within 3 - 4 minutes if obstruction is not removed.
Treatment:
Conscious Adult:
1. Reassure and bend patient forward so that the head is lower than the chest.
2. Give 5 sharp blows to the back between the shoulder blades with the flat of the hand.

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Date : 07-2023
Should this fail?
3. Stand behind the person. Interlock your hands around the waist and pull sharply inwards and upwards, do up 5 times and
then alternate with 5 backslap.
If the person becomes u nconscious:
1. Check if breathing - if not,

2. Administer 5 blows between the shoulder blades.
3. If this fails - Lie patient on his back.
Kneel astride interlock the navel. Press sharply inwards and upwards up 5 TIMES
5.8.17 Choking - Children and Babies
For a Child:
1.Place child over your knee head down.

2. Slap between shoulder blades using less force than for an adult.
If this fails:
3.Do abdominal thrusts using one hand only.

For a Baby:
4. Lay baby along your forearm.
5. Slap between shoulder blades using less pressure than for a child.
Do not do abdominal thrusts on a baby
In all cases of Choking - after the obstruction is removed :
1. Apply Mouth to Mouth Resuscitation if necessary.

2. If unconscious place in the 3/4 prone position.
3. P.A. for a doctor or a qualified nurse.
5.8.18 Fainting:
This is a temporary loss of consciousness due to:

(a)Emotional upset.
(b)Pain.

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Date : 07-2023
(c)Prolonged standing.
(d)Minor injuries. Signs
and Symptoms:
(a)Skin becomes pale, cold and clammy.

(b)Dizziness, nausea, yawing (air hunger).
Treatment:
(a) Reassure, sit passenger down and lean forward with head between the knees.
(b)Advise passenger to breathe deeply.
(c)Loosen clothing, open air-vents.
(d)Give sips of water and later a warm sweet drink.
Note:
If the passenger faints on the ground, raise the legs, loosen clothing. A simple faint should not last for more than 1 minute
5.9 EMERGENCY RESUSCITATION "ARTIFICIAL RESPIRATION" ON AN ADULT
5.9.1 If a Passenger Stops Breathing Immediate Action is Necessary to Save Life.

To check for breathing:
1. Listen close to passenger nose and mouth. Even if there is a lot of noise you will feel his breath.
2. Look for movement of the chest wall.
Oxygen is essential to life, 3-4 minutes without breathing may cause permanent brain damage.
Method:
(i) Check for breathing.

(ii) Remove any blood, vomit and loose dentures from the mouth.
(iii) Extend the neck.
(iv) Loosen clothing, pinch the nose and seal your lips around the passenger mouth.
(v)Blow into the lungs until the chest rises, watch the chest rise and let it fall. Repeat the process.

Chap : 05-09-02
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Date : 07-2023
5.9.2 Artificial Respiration on a Child or Infant
Preparation of the casualty is the same as for an adult, but the technique of applying respiration is different. Gently blow
into the child mouth and if necessary seat your lips around his nose and mouth.
When breathing has been re-established:

- Turn the casualty into the 3/4 prone position.
- Give oxygen.
- Do not leave unattended.

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5.9.3 Cardiac Massage

When stoppage of breathing is accompanied by cardiac arrest (stoppage of the heart) artificial respiration will be
accompanied with Cardiac Massage. There is a real danger of damage to internal organs if Cardiac Massage is not carried
out correctly and should only be used if you are sure that the heart has stopped.
Method:
(a) Airway:
(b) Breathing:
(c) Cardiac:
Check the airway is clear. If the casualty is not breathing immediately commence artificial Respiration.
If no pulse can be felt in the neck, commence Cardiac Massage immediately.
Action: lay the passenger on his back on a hard flat surface
If no pulse and the passenger is not breathing:

1. Clear the airway and extend the neck.
2. Give two breaths quickly.
3. Place the heel of your hands three fingers up from the end of the breastbone.
4. Keep your arms straight and move forward until your arms are vertical and compress the chest 5 times.
5. Continue the method in the ratio of: 1 Breath 5 Compressions Check pulse after one minute and then after every three
minutes. If pulse returns, continue breathing until breathing returns. If breathing returns, place in the recovery (3/4 prone)
position.
Note:
If pulse is present, cardiac compressions must not be done.
5.9.4 Cardiac Compression for Children and Infant
Preparation of the casualty is the same as for an adult but the technique differs slightly.
a. A hard flat surface is not required for an infant as the pressure exerted on the chest wall is gentle pressure using
two fingers only.
b. For Cardiac Massage on a child, the heel of one hand only is required.
Mouth to Mouth Resuscitation and Cardiac Massage on an Infant.

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Date : 07-2023
Methods of Artificial Respiration:
Adult Heel of Hand, on e Lower part of breastbone. 60 to 80 times/min.

on top of the other.
Child Heel o f o n e h a n d Middle of the breastbone. 80to100 times/min.
only.
Infant Tips of two fingers Middle of the breastbone. 100 to 120
times/min.
FIRST AID UPDATES

CPR
ADULT CHILD INFANT

AGE 14 YEARS & 1 TO 14
UP YEARS 0 TO 12 MONTH
RESCUE 2 2 5
BREATHING
1 RESCUER 30× 2 30× 2 30× 2
2 RESCUERS 30× 2 30× 2 15 × 2
TOTAL 100/M 100/M 100/M
Epilepsy
BEFORE ACTION AFTER

Medicine & soft Nothing to do, just give Give great care.
pad to block bite pillows.
Phase 1:
Flt finish ed & conscious
Phase 2:
Flt finished &
unconsc ious,
Recover y position &
Oxygen.

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Date : 07-2023
ILLNESS TREATMENT
CHOCKING 5back slaps (according to age &
body size)
FAINTING Only shock position.
TOURNIQUET Not to be used anymore. Only
bandage
BURNS Never use ice, apply cold running
water
NOSE BLEEDING No changes.
PRONCIUAL ASTHMA Humid Oxygen

Chap : 05-10-00
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Date : 07-2023
5.10 THE UNCONSCIOUS PASSENGER
Unconsciousness is due to some form of illness or injury, which interferes with the normal functioning of the
brain. The unconscious passenger:
 (a)Appears to be in a deep sleep.
 (b)Will not respond when spoken to.
 (c)Will not react to pain.
 (d)Pupils may not react to light, when a bright light is shone into the eyes.
5.10.1 Some Causes of Unconsciousness
• Head Injury
• Brain Disease
• Hypoxia
• Asphyxia
• Shock
• Drug Overdose
• Poisoning
• Narcotics
• Diabetes
• Epilepsy
The aim of the First Aider in treating an Unconscious Passenger is:
 Ensure and maintain a clear airway.
 Send to hospital as soon as possible.
5.10.2 Treatment of an Unconscious Passenger
 Assess the situation

 Check breathing and pulse, if present.
 Clear and maintain the airway.
 Check level of consciousness (i.e. reaction to speech, pain, and light).
 Check for injuries, (e.g. fractures, bleeding etc.).
 Remove any sharp objects and check for medical alert tags or cards, which may be helpful in establishing the
cause of unconsciousness.
 Place in the 3/4 prone position, providing there are no neck or back injuries.
 Stay with the passenger and keep checking pulse and breathing rates. Give oxygen if necessary.
Notes:
 Nothing by mouth to the unconscious passenger.
 P.A. for a doctor or nurse.
 Inform the Captain.
For landing, place the unconscious passenger on the floor against a bulkhead to prevent forward movement. If a neck
or back injury is suspected, leave the passenger in the discovery position and pad with pillows and blankets.

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5.10.3 SHOCK DEFINITION
Shock is a condition arising from sudden illness or injury to the body which results in a reduction of blood flow and
therefore lack of oxygen to the brain and other vital organs (e.g. Brain, Heart, Kidneys). The degree of shock can vary
from being mild to moderate to a more severe state of shock depending on the nature and extent of the cause. It is a
serious condition and can prove fatal.
Causes Signs & Symptoms Treatment
Severe pain Severe Skin is pale, cold and Access situation and take a history. Reassure
bleeding Severe clammy (moist). casualty. Loosen clothing
burns Fractures Passenger sweating and open air vents. Lay passenger down and
Loss of body fluids and shivering. raise legs.
(e.g. , Headache, dizziness, . Give O2.
vomiting or nausea, May vomit. . Cover with one
diarrhea) Heart . Thirst blanket.
attack . Rapid, shallow . Give nothing by mouth.
Angina Breathing. Do not move
. Weak rapid pulse. casualty.
May feel anxious or . P.A. for a doctor or a nurse.
May be dull. If unconscious - 3/4
. May become Prone position.
Unconscious.
Notes:
 In case of heart attack or chest injury-recline, passenger in his seat.
 Except in cases of burns and renal colic.

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5.11coronary thrombosis
Coronary Thrombosis is the medical name for Heart Attack. This may be sudden without warning at any time even at rest.
This condition is more serious than Angina because an artery has been blocked or obstructed and as a result a part of the
heart muscle dies.

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Date : 07-2023
Signs&symptoms Treatment
Sudden severe chest pain may spread to both arms and to Take a History.
the jaw level. Passenger in severe shock color Blue- Grey. Reassure and rest passenger in a reclined position.
Pulse-rapid and weak. Breathing-rapid and shallow. Give 02.
. P.A. for a Doctor or a Nurse. , Arrange to give
passenger pain relief.
, Inform the Captain to land. . If Pulse and
breathing stop, commence artificial respiration
and Cardiac Massage.
5.12 ANGINA PECTORIS
When the arteries of the heart become too narrow for an adequate supply of blood to reach the heart muscle, angina
pectoris can develop. When exercise or emotional stress increases the demand for oxygen, increases. The narrowed
artery cannot pass blood quickly enough to meet the heart muscle's requirements.
Intensity and location of pain as symptom of coronary heart disease
Signs&symptoms Treatment
Severe cramping pain in the centre of chest. . Take a History.
The face becomes pale and may be tinged grey . Reassure and rest him in a
blue. reclined position.
Pulse-rapid/weak. Loosen clothing, open air
Breathing-rapid/shallow. vents.
Passenger quiet and motionless. . P.A. for a Doctor or a Nurse. . Give oxygen if
necessary. . Passenger normally carries his or
her own medication.

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Date : 07-2023
5.13 Burns and Scalds

There are Injuries to the body issues caused by heat, Chemicals or radiation.
5.13.1 Types of Burns

 Dry Burns: Caused by contact with flames or hot equipment (e.g. ovens).
 Scalds:
Caused by wet heat (e.g. hot water, tea, steam etc.).

 Cold Burns:
Caused by something very cold (e.g. Dry ice).
 (d)Chemical Burns:
 Caused by contact with chemicals (e.g. acids).
 Electrical Burns:
 Caused by electrical currents or lightning.
 Radiation Burns: Caused usually by the sun.
The severity of a burn depends on a combination of factors, but the best guide to severity of burns in first aid is the area of
the burn. Small deep burns are much less serious than large area superficial burns.
5.13.2The Aims of the First Aider are:

a. To reduce pain by treating the burn in case of severe burns, give pain relief.
b. To treat for Shock, this will vary with the degree of burn. Frequent sips of water are given.
c. To prevent infection by applying dry sterile dressings to the injured area.
Do not Risk Infection by:

a) Bursting blisters.
b) Touching the burn.
c) Removing charred clothing.
d) Applying ointments or creams.
5.13.3 Action and Treatment

A. Dry Burns
If the passenger's clothes are on fire, wrap him with a coat or a blanket. Gently remove jewelers.
Do not remove any clothing
Cover with dry sterile dressings and treat shock.

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Date : 07-2023
B. Minor Burns and Scalds

Immediately place the burned area under a cold tap or immerse in cold water for at least ten minutes. Gently remove any
jewelers and clothing. Apply dry sterile dressings if necessary.
C. Cold Burns
Gently remove any clothing and jewelers. Warm the area by using a warm part of the casualty or yourself (e.g. your
hands or place the injured part in warm water.) Cover with dry sterile dressings and treat fr shock.
D. Chemical Burns
Flood the area with water speed is essential. Cut away any clothing and remove jewelers. Cover with dry sterile dressings
and treat for shock.
E. Electrical Burns
Break the current and check pulse and breathing. Commence Artificial Respiration if necessary. Treat the burn and treat
shock.
5.14 WOUNDS AND BLEEDING

A wound is an abnormal break in the skin (or any other body tissue) which usually causes bleeding. Bleeding may be
internal or external.
5.14.1Treatment for External Bleeding:

- Apply direct pressure using sterile dressing
- Elevate the wounded limb and treat for shock
- If bleeding continues, apply dressings over the original bandage

Chap : 05-14-02
FIRST AID Page : 01
Date : 07-2023
5.14.2 Foreign Body Protruding from the Wound
If direct pressure is impractical (e.g. glass, metal or an open fracture), apply pressure around the wound using a ring pad.
5.14.3 Tourniquet (Rubber Bandage)
Only used as a last resort for uncontrollable bleeding. Apply around the middle of upper arm or middle of thigh.
Method:
- Stretch the bandage and wind it tightly over clothing.
- Never cover tourniquet.
Release every 10 minutes for a few seconds and reapply if necessary.

- Mark passenger's forehead with a "T".
Maintain a record of initial application and every release in GMT (Attach label record to passenger's clothes).
Pressure Points:
If you do not have a tourniquet then uncontrollable bleeding can be controlled by applying pressure to the main artery on
the inside of the upper arm or the centre of the fold in the groin using your thumbs, fist or the heel of your hand. Pressure
must not be applied for more than 10 minutes at a time.
Pressure points

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FIRST AID Page : 02
Date : 07-2023
5.14.4 Internal Bleeding
Internal bleeding may result from broken bones, injuries, stab or bullet wounds or disease. The passenger will exhibit the
signs and symptoms of shock and may complain of pain around the site of the bleeding. Treatment is aimed at reducing
shock. Nothing is given by mouth. P.A. for a Doctor /Nurse. Keep the Captain informed of passenger's condition.
 The passenger will exhibit the signs and symptoms of shock and may complain of pain around the site of the bleeding.
 Treatment is aimed at reducing shock. Nothing is given by mouth.
 PA for a doctor/ nurse, keep the Captain informed of passenger's condition
5.15 FRACTURES
A fracture is a broken or cracked bone. There are three types of fractures:

Closed fracture:
The surface of the skin is not broken and underlying organs are not injured by the broken bone.
Open fracture:
The bone has gone through the skin or there is a wound leading to the fracture.
Complicated fracture:
The broken bone damages underlying organs, nerves or blood vessels.

Chap : 05-15-01
FIRST AID Page : 01
Date : 07-2023
5.15.1 Signs and Symptoms
 Pain.
 Limitation of movement.
 Deformity.
 Swelling,
• Tenderness.
• Shock. Comparison with the uninjured side will assist in the diagnosis. If in doubt, treat as fracture.
5.15.2 General Rules for the Treatment of Fractures
 Assess the situation.

 Obtain medical help as soon as possible.
 Apply life saving measures (check breathing, stop bleeding).
 Take a history, reassure the passenger and do not move.
 Immobilize the injured part to reduce pain and prevent further injury.
 Cover all open wounds.
 Treat shock.
 Give pain relief tablets but never for a fractured skull or chest injuries.
Methods of Splinting a Fracture
Body Splinting
This is a simple and convenient way of immobilizing a fracture by using the body as a splint. Bandages and other suitable
bindings can be used to secure the injured part to the body.
Method:
 (a)Bring the uninjured limb gently to the side of the injured limb.
 (b)Pad between the legs (or arm and body).
 Using triangular bandages, apply a figure of eight around the ankles and feet.
 (d)Continue to secure the injured limb, always bandaging above and below where the fracture is.
 (e)The bandages should be tied to the uninjured side in a double knot.
Used for:
 (a)Closed fractures above the elbow.

 (b)Open fractures of the arm.

Chap : 05-15-02
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Date : 07-2023
Used for:
 Closed fractures above the knee.

 Open fractures of the leg.
Inflatable Splints
Used for closed fractures below the elbow and knee.

Method:
 Spread out the splint and slide it under the injured limb.
 Remove jewelers, shoes and socks.
 Fasten by closing the Velcro edges together.
 Inflate the splint until the Velcro gives a tearing sound.
 Pull the valve stem up and turn 90° to secure.
The pressure of an air splint is affected by altitude. Therefore the splint must be checked every ten to fifteen minutes to
ensure it is not too tight. The splint must be deflated every 2 hours for five minutes and then re-inflated.
High Arm Sling
May be used to immobilize:

a. Fractured collarbone.
b. Shoulder Injuries.
c. Chest injuries and fractured ribs
(Recline and lean passenger towards the injured side).
Standard Sling
5.15.4 Treatment of Special Fractures

Skull:
Unconsciousness may be a complication. Place into the 3/4 prone position (if there is bleeding from the ear, turn the
affected ear downwards. Apply a dressing).
Neck or Spine:
Do not move the passenger unless absolutely essential. Pad around with pillows and blankets and stay with the
passenger.
Note:
Do not give any medication to the above passengers. Seek medical aid as soon as possible.
Fractured Fingers:
Splint the injured finger to the uninjured fingers and elevate in a high arm sling.
Dislocation of Joints:
This is a displacement of one or more bones at a joint.

Chap : 05-15-04
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Date : 07-2023
Treatment:
Treat as a fracture and do not try to manipulate the joint.
Strains:
Caused by over stretched muscles. Severe cramping is a complication. Treatment is aimed at supporting the injured part
and reducing pain and shock.
Sprains:
Caused by wrenching or tearing of the ligaments and tissue around a joint.
Treatment:
Apply a cold compress and support the joint. Figure of eight bandages may be us.
5.15.5 Summary of the Treatment of Fractures
1. Closed fractures below knee/elbow.
 Inflatable Splint.
2. Closed fractures above knee/elbow
 Body Splint.
3. Any open fracture of leg/arm
 Indirect pressure / Body Splint.
4. Fractures of:
 Collar Bone.
 Shoulder Blade.
 Ribs.
 Fingers.
 Dislocation of Shoulder.
5.16 MAJOR INFLIGHT EMERGENCIES
5.16.1 Stroke
This condition is caused by bleeding within the brain (cerebral Haemorrhage) or by a clot (cerebral thrombosis). Strokes
are more likely to occur in late middle aged to elderly people. The severity of the symptoms may vary with the area of the
brain affected and the degree of damage.

Chap : 05-16-01
FIRST AID Page : 01
Date : 07-2023
Cerebral
Hemorrhage
Cerebral Thrombosis
Sign & symptoms Treatment

Weakness or Paralysis of one or If Conscious:
more limbs. Place passenger in a comfortable
Speech may be difficult (i.e. position with pillows to support him.
slurred, or the passenger may be Reassure and do not leave
unable to speak). unattended.
Pulse-slow/strong. If Unconscious:
Breathing-Noisy. Color-face Place passenger in 3/4 Prone
flushed. Incontinence (loss of Position.
bladder and bowel control). In either case always P.A. for a Dr.
Passenger is very distressed and or a Nurse and inform the Captain.
tearful.
5.16.2 Epilepsy
There are four stages to a major epileptic fit:

Stage 1: (AURA) the passenger has a warning that he is about to have a fit. It may be a headache, blurred vision or a
strange taste/smell.
Stage 2: The passenger gives a loud cry and becomes rigid. His eyes are staring and he may turn blue.
Stage 3: The passenger will start to convulse. Frothing at the mouth and incontinence may occur. He may injure himself
or bite his tongue.
Stage 4: The limbs become limp and the passenger passes into a deep sleep.
Treatment:
The passenger should be prevented from injuring himself:
1. If seated, loosen his fastened seat belt. 2. Remove dentures, place something hard between his teeth
(tightly rolled air sickness bag)
2. Pad around with pillows or blankets and loose tight clothing. Do not restrict his movements.
3. Time the length of the fit. They usually last about two minutes, except in cases of continued fitting with
no return to consciousness; should this occur inform the Captain that an unscheduled landing is
advisable.
4. When the convulsions cease, clean the mouth and allow the passenger to sleep.
5. .Insulin is a body hormone necessary to regulate the sugar in our blood. Diabetics do not produce
enough insulin and as a result may suffer from one of two conditions:
6. Hypoglycemia: Low blood sugar.

Chap : 05-16-02
FIRST AID Page : 02
Date : 07-2023
A. Hypoglycemia
Signs & symptoms Treatment

Onset-sudden. Immediately give two tablespoons ofsugar
Skin - moist, sweaty. Trembling of in a glass of
limbs. water and if there is improvement give a light
Feel faint, dizzy and light headed. meal. Do not
Passenger will be confused and may be hesitate as passenger may go unconscious
aggressive.
B. Hyperglycemia
Signs & symptoms Treatment

• Onset- Gradual. • Monitor the passenger until you reach
• Sever thirst, dry skin your destination.
• Deep, sighing breaths with strong • Give water to drink.
sweet odor. • Inform PIC.
Note:
 If in doubt treat as Hypoglycemia.
 Cabin Crew must never administer an insulin injection.
 If the diabetic becomes unconscious place in the 3/4 Prone Position.
Nothing is given by mouth.
5.17 DEHYDRATION
This is basically lack of water in the body, and may be due to:
 Insufficient intake of fluid.
 Excessive loss of fluid caused by:
- Excessive sweating.
- Working in excessive heat (e.g. in tropical countries).
- Severe diarrhea and vomiting.
- Severe hemorrhaging or burns.
The air inside an aircraft is drier than that normally breathed outside, therefore the process of dehydration may be
accelerated whilst flying.

Chap : 05-17-00
FIRST AID Page : 01
Date : 07-2023
Signs and Symptoms:
 Headache.
 Thirst.
 Blurred vision.
 Drowsiness.
 Confusion and inability to concentrate.
 Leg cramps.
Treatment:
Do drink plenty of water or squash. Cabin crew on flying duty should drink a glass of water at least every hour - where
possible, every half-hour (the body requires up to 5 pints of water every 24 hours).
DO NOT:
(a) Drink tea, coffee or fizzy drinks containing stimulants (such as Pepsi-Cola) as these stimulate the kidneys and
cause an increase in the amount of fluid lost.
(b) Drink fizzy drinks unless there is no alternative as the gas expands at altitude and can cause abdominal
discomfort.
5.17.1 Renal Colic

This is caused by a stone passing down the urinary tract from a kidney to the bladder.
Signs and Symptoms:
i. Sudden onset of severe pain in the side of the back, which may radiate down to the groin. The pain is spasmodic, with
periods of relief.
ii. The patient may double up with pain.
iii. Shock.
iv. Nausea and vomiting.
v. The patient may want to pass small quantities of urine at frequent intervals. The urine may be blood stained.
vi. The patient may give a history of previous attacks.
Treatment:
 Treat for shock.

 Encourage plenty of fluids.
 Administering pain relief can relieve pain.
 Inform the captain.
Chap : 05-18-00
FIRST AID Page : 01
Date : 07-2023
5.18. EMERGENCY CHILDBIRTH
5.18.1 Pregnancy
The uterus is a hollow organ formed of many layers of strong muscular tissue. At the lower end is the cervix (birth canal)
which is the exit from the womb. The baby develops in a sac inside the uterus and floats in a clear liquid, which gives the
baby protection. The baby usually develops in a curled-up position and head-down.
Whilst in the uterus, the baby obtains all necessary nourishment and oxygen through the mother's blood supply, which
passes from the placenta (later to become the afterbirth) to the baby via the umbilical cord. A baby is ready to be born (full
term pregnancy) approximately 40 weeks after the last menstrual period.
Muscular layer (Womb) Able

To Expand and Contract
Surrounding Baby acts as Protection
Umbilical Cord
Placenta
(After Birth) Neck of Womb
(Birth canal)
Chap : 05-18-02
FIRST AID Page : 02
Date : 07-2023
5.18.2 The Premature Baby

A premature baby is one born between the 28th and 37th week after the first day of the last menstrual period. The baby
will be fully formed, but smaller than normal.
5.18.3Threatened Miscarriage or Abortion

Any blood loss before the 28th week.
Treatment:
 Treat for shock and internal bleeding.

 Save all blood clots passed.
 P.A. for a doctor or a nurse.
 Inform the Captain.
5.18.4Air Travel for Expectant Mothers
Expectant mothers are acceptable for air travel in normal conditions up to and including the 34th week of pregnancy. Extra
attention must be paid to expectant mothers during flight, especially towards the end of pregnancy:
Seat Location:
Preferably an aisle seat close to the toilet, as the mother may frequently need to pass urine.
Oxygen:
The mother may become short of breath and may require oxygen during flight.
Raising the Feet:
On long journeys there may be a tendency for the mother's feet to swell. This can be relieved by raising her legs if the seat
location and spacing permits.
5.18.5 The Mechanism of Labor (Birth of the Baby)

Pregnancy is brought to its end some 40 weeks after conception by the onset of labour.
Stages of Labor: First Stage:
 The onset of uterine contractions (pain in the lower part of the back and abdomen).
 A "show" of bloodstained mucous.
 The sac of fluid surrounding the baby may rupture at any time and a gush of fluid will appear.
Chap : 05-18-05
FIRST AID Page : 03
Date : 07-2023
Second Stage:
From full dilatation of the birth canal to complete expulsion of the baby.
Third Stage:
From the birth of the baby to the delivery of the placenta (after birth)
Early first stage Early second stage Third stage
5.18.6 Preparation and Management of the First Stage of Labor

The first stage may take many hours in a mother having her first baby. With subsequent births, the time may be
considerably reduced.
Procedure:
(a) Talk to the mother and assess the situation, then inform the Captain.
(b) Find out if there is a doctor or midwife on board who can assist.
(c) If labor has only just started and the mother is comfortable, take her to the toilet to evacuate the bowels and
bladder and ask her to wash herself thoroughly between the legs.
She should remove any tight clothing. Allow her to move about if she wishes.
(d) Reassure the mother as much as possible. Remain calm yourself - this will further reassure the mother by showing
her you can cope with the situation.
(e) Select an area where you will have most space and privacy. Screen the area off with blankets.
(f) Collect together and prepare:
 Newspapers, polythene bags and blankets to place under the mother.

 Oxygen.
 Two cooled bowls of boiling water for swabbing and cleaning the mother.
 Emergency first aid kit (aid).
 Sterilize by boiling the scissors and forceps from the first aid kit.
 Linen thread for tying the cord.
 Cotton wool and sanitary towels.
 Sick bags for soiled dressings.
 Mucous extractor for cleaning the baby's mouth and nose.
Chap : 05-18-06
FIRST AID Page : 04
Date : 07-2023
Remember:
• Dirt and infection is a serious danger to mother and baby. Wash your hands before attending the mother and if they become
soiled, wash again. Although working in a confined space with limited facilities, try to ensure that everything is kept as clean as
possible.
• Do not allow anyone with a sore throat or cold to attend the birth.
• Towards the end of the first stage of labor, the mother should be positioned in the prepared area, lying on her back with her
knees parted and drawn up. All lower garments should be removed but she can be covered with a blanket. The genital area
should be wiped clean with cotton wool pads and the cooled boiled water. Any discharge must be repeatedly wiped away from
front to back using a fresh swab each time.
5.18.7 Management of the Second Stage of Labor

When the cervix (birth canal) is fully dilated to allow the baby to pass from the uterus into the birth canal, the second stage
of labor will commence:
 The mother should be allowed to bear down with each contraction (pain). These will be about 2 to 3
minutes apart. She should be instructed to rest between contractions.
 Oxygen may be given if the mother is distressed.
 Bowel action may occur at this stage and should be cleaned away immediately to prevent contamination.
Place a pad over the rectum (back passage).
 As the baby's head descends, the whole area will be seen to bulge and the top of the head will begin to
appear.
Gentle pressure with the palm of the hand over the baby's head will prevent too rapid delivery. As the baby's head is
being crowned (i.e. when the largest diameter is reached), it should be born as slowly as possible to prevent the mother
being torn by a rapid delivery. To facilitate this:
(a) Instruct the mother:

(b) Not to bear down during pains.
(c) Not to hold her breath, but to breathe or pant quickly with her mouth open.
(d) Instruct Assistants:
To cover the back passage with a clean pad and apply gentle finger pressure over the baby's head during the contractions
so that the baby's head slowly emerges.
Once the head has been born there will be a slight pause between contractions. During this pause, feel along the baby's
neck to see if the cord is around it. If so, you should gently try to pull a loop of the cord forward to loosen it. Care must be
taken to ensure that no pressure is exerted on the cord. The baby's head will now turn; do not interfere with this, and the
mother will have another contraction during which the front shoulder will be born. The rest of the baby will slip out and can
be lifted across the mother's abdomen by holding it under the armpits. Record the time of delivery.
Chap : 05-18-08
FIRST AID Page : 05
Date : 07-2023
5.18.8 Care of the Baby

Lay the baby downwards over the mother's thigh with it's head lower than the body, but see that the cord is not stretched.
Remember that the baby will be very slippery and wet, so handle with great care.
(a) (a)Gently clear the baby's nose and mouth using the mucous extractor. The baby should now cry and start to
breathe.
(b) (b)If breathing does not commence in two minutes, make sure that the airway is clear and commence
mouth-to-mouth resuscitation, giving tiny puffs of air to inflate the lungs.
(c) (c)Write the mother's name, plus the date and time of delivery on a name tag and attach it to the baby's wrist.
5.18.9 Dealing with the Cord
(a) Do not be in too great a hurry to sever the cord. Feel the cord and wait until pulsation ceases.
(b) Tie the cord very firmly with the sterile thread, making the first tie approximately 6 inches (15 cm) from the baby's
navel and the second tie approximately 9 inches (23 cm) from the baby's navel. The artery forceps may also be put on adjacent
to the second tie on the mother's side to prevent the cord going back inside the mother.
Chap : 05-18-09
FIRST AID Page : 06
Date : 07-2023
(c) Cut between the two ties with the sterilized scissors.
(d) Ensure that the cord attached to the baby is securely tied, otherwise the baby will bleed to death.
(e) Do not use powder or disinfectant of any kind, but secure a sterile dressing and bandage around the baby's abdomen,
protecting and covering tile cord. The dressing should be inspected 10 minutes after cutting the cord to
ensure that there is no bleeding.
Wrap the baby in triangular bandages and a clean blanket and give him to the mother.
5.18.10 Management of the Third Stage of Labor
The third stage deals with the period after the birth of the baby until the after birth (placenta) is expelled. This usually
comes 15 to 30 minutes after the birth.
(a) Place a receptacle between the mother's thighs to hold the after birth as it comes away. The mother will have a
contraction just before the after birth is expelled. It will come away from the wall of the uterus, the cord will be seen to lengthen
and a quantity of blood will be passed, 3/4 to 1 pint (300 to 500 ml) is quite normal.
(b) Never pull on the cord to assist the expulsion of the after birth as this may cause tearing and severe bleeding. Keep
the after birth for later inspection by a doctor or a midwife to ensure that it is complete. If the placenta does not deliver within 30
minutes after the baby, cover the exposed end of the cord with sterile lint, place maternity pads in position, lower the mother's
legs and cover with a blanket. Inform the Captain and an unscheduled landing will be necessary.
5.18.11 Care of the Mother
(a) (a)Clean up the mother as much as possible and fix a sanitary pad in position.
(b) (b)Make her comfortable and give her warm drink.
(c) Check pulse rate at intervals.
(d) (d)Arrange for a doctor and ambulance to meet the aircraft to transport the mother and baby to hospital.
Note:
If severe bleeding should continue after the birth of the baby, put the baby to feed on the mother's breast, as this helps to
control bleeding. Inform the Captain immediately
5.19 AVIATION PHYSIOLOGY
5.19.1 The Atmosphere and Atmospheric Pressure
The atmosphere (air) is a layer of gas surrounding the earth's surface and is made up of a mixture of gases containing:
 78% Nitrogen
 21% Oxygen
 0.03% Carbon Dioxide
 0.019% Hydrogen, helium, neon etc.
Atmospheric pressure is most dense at sea level. With increasing altitude this pressure decreases until a point is reached
where there is insufficient pressure to sustain life.
Chap : 05-19-02
FIRST AID Page : 01
Date : 07-2023
5.19.2 The Pressurized Cabin
Air is tapped from the engine compressors, cooled, then circulated around the cabin under pressure to provide an
"atmosphere" at altitude. Out flow valves control the pressure at all stages of flight to provide an 8.000 ft cabin altitude at
a cruising height of 37.000 ft.
5.19.3 The Effects of Altitude on Flight Crew due to Lack of Oxygen
At a cabin altitude of 8.000 ft the oxygen level in the blood is slightly reduced. Under normal conditions the body can
tolerate this indefinitely, but various conditions can affect the body's reaction to the reduced oxygen level and lead to undue
fatigue:
Heavy smoking:
Crews should avoid heavy smoking as this hinders the passage of oxygen from the lungs to the blood.
Drugs:
Alcohol:
Indulgence in alcohol renders nerve cells sensitive to lack of oxygen.
General Fitness:
The avoidance of late nights and fatigue, and following a sensible diet will maintain a high standard of general fitness and
cause crew members to be less affected by cabin altitude.
5.19.4 The Effect of Cabin Altitude on Medical Conditions
The reduced oxygen level may considerably aggravate certain diseases:
Lung and Blood Diseases:
Sufferers from asthma, bronchitis or anemia may already have a reduced oxygen level to which their body has become
accustomed at sea level. During flight, hypoxia may result due to a further reduction in oxygen level.
Brain and Heart .3Diseases:
Due to age and hardening of the arteries, brain cells and the heart become affected when oxygen blood levels fall at
altitude, causing hypoxia to develop resulting in confusion, drowsiness and unconsciousness in elderly passengers. If the
heart muscle is affected, angina may occur. The administration of oxygen is the recommended treatment in all of the
foregoing conditions.
5.19.5 Further Effects of Flying on the Body

Changes in atmospheric pressure causes air contained in the body's cavities to increase in volume as atmospheric
pressure decreases, and vice-versa. Provided that the expanded gas can escape by normal routes, all is well, but if it
cannot escape due to swelling or blockage, damage to the affected area will result.
Chap : 05-19-06
FIRST AID Page : 02
Date : 07-2023
5.19.6 The Ears
As atmospheric pressure decreases on ascent, the air in the middle ear expands and exerts pressure on the ear drum,
pushing it outwards. In normal circumstances, this pressure would be relieved as air escapes down the Eustachian tube.
As atmospheric pressure increases on descent, the air in the middle ear decreases in volume, and atmospheric pressure
causes the eardrum to be pushed inwards:
To relieve Pressure on the Eardrum on Descent:

In a healthy person, pressure can be equalized by:
 Yawning.
 Swallowing.
 Chewing.
 Moving the jaw.
 Holding the nostrils and blowing carefully through the nose, then swallowing-called the VALSALVA
MANOEUVRE.
In a person suffering from a cold or catarrh, the nasal passages and Eustachian tubes may be blocked or swollen, and so it
would not be possible to equalize the pressure. If this occurs, there is a danger that the eardrum may become perforated.
Chap : 05-20-00
FIRST AID Page : 01
Date : 07-2023
5.20 HYPOXIA (LACK OF OXYGEN)
This Chapter deals with one of our most important physiological problems. One factor, which tends to make it dangerous,
is its insidious onset. Anyone who flies above 12,000 feet in an unpressurized aircraft without supplemental oxygen is a
potential hypoxia case. Since individuals differ in their reactions to hypoxia it is impossible to group the symptoms in a
specific order. Therefore, the list below is a random one.
5.20.1 Signs and Symptoms
 Increase in breathing rate.

 Dizziness and lassitude.
 Poor coordination.
 Impairment of judgment.
 Reduced vision and sleepiness.
 Cyanosis (Blueness of the lips and fingertips).
 Feeling of well being.
 Muscular in coordination.
 Unconsciousness and death.
Treatment
Administrate oxygen within seconds, symptoms should decrease, Pax. Should make full recovery
5.20.2Effective Performance Time (EPT) or Time of Useful
Consciousness (TUC)
The table below indicates the amount of time in which a person is effectively able to perform his duties with an insufficient
supply of oxygen.
20,000 feet 30 minutes or more.

22,000 feet 5-10 minutes.
35,000 feet 30-60 seconds.
40,000 feet 10-15 seconds.
Note:
There are a variety of factors, which will determine EPT. The above is based on interruption of 02 supplement after being
at altitude rather than ascending.
Chap : 05-21-00
FIRST AID Page : 01
Date : 07-2023
5.21 MEDICAL CONDITIONS THAT MAY REQUIRE AN UNSCHEDULED LANDING
(a) Stoppage of Breathing and Pulse.

(b) Unconsciousness.
(c) Severe shock.
(d) Uncontrollable Bleeding.
(e) Internal bleeding.
(f) Heart Attack.
(g) Recurrent Epileptic Fits.
(h) Retained Placenta.
5.22 AIRCRAFT MEDICAL EQUIPMENT

Approved first aid/medical kits required by DACM 121.309 must meet the following specifications and requirements:
 Each first aid kit must be dust and moisture proof, and contain only materials that are approved
 Required first aid/medical kits must be distributed as evenly as practicable throughout the aircraft and be
readily accessible to the Cabin Cabin crew.
 The minimum number of first aid/medical kits required is set forth in the following table:
No Passengers
0-50
51-150
151-250
More than 250
5.23 FIRST AID KITS CARRIED ON BOARD

 (Carry-On) First Aid Kit.
 Emergency First Aid Kit
 Emergency Medical Kit.
5.24 (CARRY- ON) First Aid KIT
The (CARRY- ON) First Aid Kit is loaded by catering over and above the legal requirement of the medical equipment on
board to minimize the frequent opening of the sealed Emergency First Aid Kits. Cabin crew for minor in-flight first aid cases
may use the (Carry On) Kit at any time. The kit contains a list of the loaded medicine and its prescription.
Chap : 05-24-00
FIRST AID Page : 01
Date : 07-2023
List of Contents
Medicine Prescription
Paracetamole tab, or Aspirin Given to adults for minor aches and
Bellacid/Spasmocebalgine Given to adults for minor stomach-aches
tab and pains
Dramamine tab. Given to adults for travel sickness.
Imodium cap To stop diarrhea.
Tavegyl tab. For Allergy.
Alcohol swabs Cleansing Swabs
Cotton wool
Adhesive tape (plaster)
5.25 Emergency First Aid Kit
It is a legal requirement due to the controlled drugs contained in this Kit that each Kit is closed with seals and numbered. It
may only be opened in flight with the permission of the captain.
5.25.1 Reasons for Opening the Emergency First Aid Kit
• Severe pain (e.g., Heart Attack, Fractures etc.). • Uncontrollable Bleeding. • Closed Fractures below the elbow and knee.
• Emergency Child Birth.
5.25.2 Pre-Flight Checks
- Correct Stowage and quantity. - A minimum of one seal intact. - Validity of expiration date.
.5.25.3 Action after Opening
(A) The Purser/SCA must record details of any items used, completing the following documents: 1 - Contents list
form (found inside the Kit and replaced when completed). 2- Flight Report. 3- Cabin logbook.
(B) The Purser/SCA will re-seal the Kit where possible and hand it over to AURES FLIGHT ACADEMY representative on
arrival.
Note:
If night stopping away from Cairo, all relevant documentation must be completed before handing the kit over to AURES
FLIGHT ACADEMY representative.
Chap : 05-24-00
FIRST AID Page : 01
Date : 07-2023
Chap : 05-25-04
FIRST AID Page : 01
Date : 07-2023
5.25.4 List of Contents
Contents
Effortil tablets
A handbook on first aid, Inflatable Splints
Ground-air visual signal code for Pain Relief Tablets
use Abimol tablets
by survivors as contained in Annex Rhonal tablets
12 Duspataline tablets
Antiseptic Swabs Bricanyl inhaler
Adhesive Tape Tavegyl tablets
Adhesive bandage compresses Entocid or Streptoquin
Arm splint tablets
Leg splint Prim pram tablets
Triangular bandage compresses Dinitra tablets
Roller bandage Claritin tablets
Triangular Bandages Mucous Extractor
Ophthalmic ointment Material for treatment of
Tourniquet extensive burns
Bandage scissors
An artificial plastic airway and
splint
A decongestant nasal spry
Emollient eye drops
5.26 Emergency Medical Kit
The emergency medical kit will be opened, ONLY if a doctor or a qualified nurse is available on board. The approved
emergency medical kit required by DACM for passenger flights must meet the following specifications and requirements:
(a) Approved emergency medical equipment shall be stored securely so as to keep it from dust, moisture, and
damaging temperatures.
(b) One approved emergency medical kit shall be provided for each aircraft during each passenger flight and shall be
located so as to be readily accessible to crewmembers.
(c) The approved emergency medical kit must contain, as a minimum, the following appropriately maintained contents in
the specific quantities:
Chap : 05-26-00
FIRST AID Page : 01
Date : 07-2023
CONTENTS QTY
Sphygmomanometer Stethoscope Airway.oropharyngeal (3) 1

sizes 1
Syringes (sizes necessary to administer required drugs) Needles (sizes necessary to 3
administer required drugs 4
50 percent Dextrose injection 6
Epinephrine 1:100, single dose ampoule or equivalent Diphenhydramine HCL injection 1
single dose ampoule or equivalent 2
Nitro-glycerin tablets 22
Basic Instructions for use of the drugs in the kit
10
In addition to the following Equipment: 1
One pair of sterile surgical gloves

Sterile scissors
Homeostatic forceps
Homeostatic bandage or tourniquet Sterile equipment for suturing
wounds Disposable syringe and needles Disposable scalp handle and
blade
5.26.1 Reasons for Opening the Emergency Medical Kit

 Severe pain (e.g., Heart Attack, Fractures etc.).
 Uncontrollable Bleeding.
 Closed Fractures below the elbow and knee.
 Emergency Child Birth.
5.26.2 Pre-Flight Checks

 Correct Stowage and quantity.
 A minimum of one wire seal intact.
 Validity of expiration date.
5.26.3 Action after Opening

(A) The Purser/SCA must record details of the Kit serial number and any items used, completing the following documents:
 Contents List form (found inside the Kit and replaced when completed).
 Flight Report.
 Cabin Log Book.
 A Record Form concerning the case (inside the kit) must be completed
Note:
If night stopping away from Cairo, all relevant documentation must be completed before handing the kit over to AURES
FLIGHT ACADEMY representative.
Chap : 05-26-04
FIRST AID Page : 02
Date : 07-2023
5.26.4 Universal Kit

• Number available “ 1”
• Pre- Flight Check
- Proper Stowage.
• Contents Validity
- Contents:
1. Skin Wipes.
2. Gloves.
3. Dry Powder that can convert small liquid spill into a granulated gel.
4. Face/Eye mask (separated or combined)
5. Protective apron.
6. Large absorbent towel.
7. Instructions.
8. Bio – Hazard disposal waste bag.
9. Pick – up scoop with scraper.
5. 27 EXTRA ORDINARY EVENTS
5. 27.1 ILLNESS ON AIRCRAFT

In case there is ill passenger on aircraft during a flight
a. Captain must be informed immediately
b. The flight purser shall make an announcement for a doctor or a qualified nurse
c. In case there is no doctor or nurse on board, cabin crew shall make the first aid needed for the ill
passenger
d. In case there is a need for opening the emergency first aid kit or the emergency medical kit, a form
shall be filled by the purser (Record Form No 206 inside the first aid and emergency medical kit)
e. The Pilot in-Command shall sign this report as well as the flight purser
f. The opened kit must be sealed again after use and to be handed over with the report upon arrival to the
base to AURES FLIGHT ACADEMY representative
g. If the case required an ambulance, the Pilot in-Command shall notify the Station Manager of the next
scheduled point of landing via A.T.C.(AIR TRAFFIC CONTROL)
h. The used kit must be written in the cabin log book by the purser and the flight report
Chap : 05-27-01
FIRST AID Page : 01
Date : 07-2023
A report must be delivered to the Cabin Crew Manager upon arrival.
ILLNESS ON BOARD
DATE / / FLIGHT: LH A/C REG:
Departure time: Arrival time:
ill passenger name: Nationality:
Passport No. Home address:
First aid done:
IF A DOCTOR OR QUALIFIED NURSE ON BOARD
Doctor Name: Passport No: Signature:

Address Tel No:
Tel No:
OPENING EMERGENCY MEDICAL KIT
Cause of opening:
Medicine used:
Doctor report:
Purser Name: ID. No. Signature:

Captain Name: ID. No. Signature:
Form: 206
Chap : 05-27-02
FIRST AID Page : 02
Date : 07-2023
5. 27. 2 DEATH ON AIRCRAFT

In case a passenger dies on board during flight
 The Pilot in-Command must be informed immediately
 The flight purser shall make an announcement for a doctor or a qualified nurse
 In case there is a doctor on board, he will report the case in the same report written by the Pilot
in-Command
 The Pilot in-Command shall notify the next scheduled point of landing via A.T.C. (AIR TRAFFIC
CONTROL)
 The Station Manager will immediately inform:
• The local Police and Airport Authorities

• AURES FLIGHT ACADEMY doctor and/or Airport doctor
• The local A.R.E. Embassy abroad
• The Operations by fax or telex message
 Upon arrival the Pilot in-Command shall deliver to the Station Manager a report with the full details
(Record Form No 204 inside the first aid and emergency medical kit)
 The report must be submitted to the Station Manager, who will forward copies to general Manager of
Stations,
 The police will give information to relatives of the deceased only
 A copy of the doctor permission for flying shall be adhered to the report
 A copy of the report shall be adhered to the operation paper
 Upon arrival to the base, the flight purser must report the condition to the Cabin Crew Manager.
Chap : 05-27-02
FIRST AID Page : 03
Date : 07-2023
DEATH ON BOARD
Date: / / Flight: LH A/C REG:
Deceased Name: Passport No. Nationality:
Departure Time: Arrival Time: Port of embarkation: Destination:
Date of birth: / / Home address:
Detailed circumstances of death
Exact time: Altitude at time of death:

Cabin medical assistance if any:
IF ACCOMPAINED BY CLOSE RELATIVE, FRINDS, OR MEDICAL ASSISTANCE
Name: Nationality: Passport No.

Signature:
IF A DOCTOR ON BOARD
Doctor Name: Passport No. Signature:
Address: Tel. No.
Doctor report:
Purser name: ID. No. Signature:

Captain name: ID. No. Signature:
Form: 204
Chap : 05-27-03
FIRST AID Page : 04
Date : 07-2023
5. 27. 3 BIRTH ON AIRCRAFT

In case of child delivery during flight:
a. Captain in-Command must be informed and the flight purser shall make an announcement for a doctor or a
qualified nurse
b. The Pilot in-Command shall notify the AURES FLIGHT ACADEMY Station Manager of the next scheduled
point of landing via
A.T.C. (AIR TRAFFIC CONTROL)
c. The Station Manager must inform the local Police and Airport authorities and nearest available ambulance
with no delay to insure immediate medical assistance
d. Upon arrival, the Pilot in-Command shall deliver the Station Manager a report containing the full details
(Record Form No 205 inside the first aid and the emergency medical kit)
e. The Pilot in-Command and two other crew members must sign this report
f. A brief summary containing the main facts of the Captain's report must be transmitted by fax or telex to the
General Manager of Stations
g. The Station Manager shall submit a report together with the report of the Pilot in-Command to the
Accountable Manager.
h. A copy of the Captain's report shall be adhered to the operations Director
i. Upon arrival to the base, the purser must report the condition to the Cabin Crew Manager
j. A copy of the doctor permission for flying shall be adhered to the report.
Chap : 05-27-03
FIRST AID Page : 05
Date : 07-2023
BIRTH ON BOARD
Date: / / Flight: LH A/C REG: Departure Arrival time:
time:
Date and time of / / Hour
Minutes birth:
Place of Degree Altitud
Longitude birth
Flying over: Sex of born child:
Full name of parents including maiden name of mother
• Father:
Nationality of Place of birth: Profession of father:

parents:
• Father: • Father:
Home address of parents:

WITNESS OF BIRTH, IF ANY
Full Name: Passport No: Nationality:
Residence address: Signature:
IF A DOCTOR OR A QUALIFIED NURSE ON BOARD
Address: Tel.No:
Doctor report:
Purser name: ID. No: Signature:

Another crew member name: ID. No: Signature:
Captain name: ID. No: Signature:
‫ﻖﻓﺮﺗ ﺓﺭﻮﺻ ﻦﻣ ﺓﺩﺎﻬﺷ ﺐﻴﺒﻄﻟﺍ ﺡﺮﺼﻤﻟﺍ ﺎﻬﻟ ﻥﺍﺮﻴﻄﺎﻟﺑ ﻲﻓ ﺭﻮﻬﺷ ﻞﻤﺤﻟﺍ ﺓﺮﻴﺧﻷﺍ‬
Form No. 205
5.28USPECTED COMMUNICABLE DISEASES
5.28.1 General guidelines for cabin crew
In case of suspicion/existence of a sick case among aircraft passengers with the following symptoms:
> Obvious rash
> Severe coughing
> Fever with severe bleeding
> constant diarrhea
> Vomiting- fatigue
> Respiratory insufficiency (difficulty in breathing)
> Constant consciousness.
Chap : 05-28-01
FIRST AID Page : 01
Date : 07-2023
Knowing if any of the aforementioned symptoms is accompanied by high fever, this would increase the possibility of
having to deal with a contagious disease. Food poisoning cases are also ones to be cautious about: they are case with the
following symptoms:
> Vomiting
> Diarrhea
> Fever
> Fatigue
5.28.2 Precautionary measures:
 Requesting the help of a doctor among passengers (if any).

 Resorting to medical care on board the aircraft: first aid kit, medical and aid bags.
 Removing the patient (the sick case) to an isolated area away from aircraft galley and service area.
 Assigning a special lavatory for the case.
 Handing a mask (if any) to the sick case and the surrounding passengers.
 Using aircraft oxygen mask in case of difficulty in breathing.
 Assigning one of the crew members to cases provided that personal precautionary procedures are taken:
- No physical contact with the sick person or his excretions.
- Having a suitable distance between the sick person and the assigned crew member to prevent
- inhaling sick person respiratory system excretions.
- Wearing mask and gloves.
- Washing hands thoroughly using tap water and soap more than once, clearing nose and rinsing mouth
with water while using an alcoholic disinfectant.
 Gathering all tools and stuff used by patient in a red sick plastic bag bearing the sign of danger material
to be tightly sealed (these bags are essential in aircrafts).
 Reporting regarding the case to the pilot.
 Reporting regarding the case to competent health authorities before landing as well as notifying
preventive medicine general department in order to take necessary procedures of at aft disinfection and
sterilization
5.28.3 After returning, the following measures are to be taken:
 All clothes are to be changed and sterilized by boiling.

 Taking a shower.
Chap : 06-00-00
PORTABLE EMERGENCY EQUIPMENT Page : 01
Date : 07-2023
Contents
6.1 PORTABLE EMERGENCY EQUIPMENT.......................................................................................................................2
6.2 INTRODUCTION.........................................................................................................................................................2
6.3 FIRE FIGHTING EQUIPMENT...................................................................................................................................2
6.3.1. Water Fire Extinguisher (Kidde)(WE)..................................................................................................................2
6.2.2 B.C.F & Halon Fire Extinguisher (BCF)...............................................................................................................3
6.1.3 Fire Axe (FX)............................................................................................................................................................3
6.2.3 Smoke Goggles. (SG)..........................................................................................................................................4
6.3 PROTECTIVE BREATHING EQUIPMENT (PBE)......................................................................................................6
6.3.1 Smoke Mask Set, full-face mask (FFM)...............................................................................................................6
6.3.2 Smoke Hood (SH)................................................................................................................................................8
6.3.3 SMOKE HOOD WARNINGS .................................................................................................................................10
6.3.4 Technical Information ............................................................................................................................................11
6.3.5 Portable Oxygen Set (5500 C1A) ..........................................................................................................................13
6.3.6 Portable Oxygen Set (5500 A1A) ..........................................................................................................................13
6.3.7 Portable Oxygen Set (Scott, type 9700C) .............................................................................................................14
6.3.8 USAGE OF ADDITIONAL PORTABLE OXYGEN CYLINDERS ...........................................................................16
6.3.9 First Aid Oxygen Mask (FAM) Purpose .................................................................................................................17
6.4 MISCELLANEOUS EQUIPMENT ............................................................................................................................17
6.4.1 Emergency Flashlight. (FL) ...................................................................................................................................17
6.4.1.1Power megaphone ..........................................................................................................................................18
6.4.2 Extension Seat Belt (E.S.B.) .................................................................................................................................18
6.4.2 Demonstration Safety Equipment .........................................................................................................................19
6.4.3 Manual Release Tool (MRT) .................................................................................................................................20
6.4.4 FIXED EMERGENCY LOCATOR TRANSMITTER (ELT) SYSTEM .....................................................................20
6.4.5. OPERATION OF THE EMERGENCY LOCATOR TRANSMITTER (ELT) SYSTEM ...........................................20
6.4.6. A. AUTOMATI C OPERATI ON ...........................................................................................................................20
6.4.7.B MANUAL OPERATION ...................................................................................................................................20
6.4.8 Life Jacket (LJ) ......................................................................................................................................................21
6.4.8. A Demonstration ..................................................................................................................................................21
6.4.8. B Life Jacket General Description ........................................................................................................................21
Chap : 06-00-00
Date : 07-2023
6.0 PORTABLE EMERGENCY EQUIPMENT

6.1 INTRODUCTION
This section describes all the general items of portable safety equipment provided for use on AURES FLIGHT ACADEMY
aircraft. For ease of identification on aircraft equipment allocation diagrams, each item is given a code. Similar items of
different design have the same code e.g. Kidde and General BCF fire extinguishers are both coded BCF. The entry for
each item gives:
(a) The name and code, with an illustration where possible.

(b)A general description covering the use, purpose and operating features.
(c) The type of aircraft on which carried.
(d) Pre-flight checks requirements.
(e) Applicable safety precautions.
(f) Method of operation.
Note:
Refer to the relevant aircraft section for details of the specific location and quantity carried on each type.
6.2 FIRE FIGHTING EQUIPMENT
6.2.1. Water Fire Extinguisher (Kidde)(WE)
Handle Assembly Details
The extinguisher contains approximately 1 liter of water mixed with antifreeze, and is pressurized when required from a
sealed C0 2 (gas) cartridge inside the handle. A flange on the handle prevents movement of the trigger until the handle is
turned clockwise. As the handle is turned, the C0 2 cartridge is punctured and the escaping gas pressurizes the container.
The contents are discharged when the trigger is pressed.
Pre-flight Check:
(a)Correct stowage Quantity.

(b) Expiration date.
(c)C0 2 cartridge inside the handle.
(d)Wire seal intact on handle assembly.
To operate:
Turn handle fully clockwise, directing the nozzle at the base of the fire, and press trigger.
Duration of Full Discharge: 30 seconds. Notes:
a) To produce a fine spray which will saturate a wider area (as might be required in the case of a
smoldering seat cushion), place a finger to partially cover the nozzle and deflect the jet downwards.
b) Do not hold the extinguisher at more than 45° from the vertical position otherwise, the flow will stop.
c) The water/anti-freeze mixture is poisonous. Don't be tempted to drink it in a survival situation.
d) The flow will stop if the trigger is released.
Warnin
g:
Do not use on electrical or flammable liquid fires.

Chap : 06-00-00
Date : 07-2023
Chap : 06-02-02
Date : 07-2023
6.2.2 B.C.F & Halon Fire Extinguisher (BCF)
The extinguisher contains liquefied BCF under pressure. The operating lever and handle are locked by a red safety pin,
and a colored pressure gauge is incorporated. The unit is easily identified by its bright red color and black operating head.
Carried on: All types of aircrafts.
Pre-flight Check:
a) Correct stowage &quantity.

b) Safety pin fitted.
c) Pointer on pressure gauge is in green sector.
d) Expiration date.
(a) Grasp the unit and pull the safety pin from the thumb lever and handle
(b) Hold upright, hand under the handle and thumb on top of the
(c) Squeeze the handle and lever together and direct all of the agent at the base of
the fire, using a side-to-side sweeping motion.
Duration of Full Discharge: 6 - 8 seconds.

Notes:
(a)Do not stand too close to the fire - the discharge stream may scatter burning
material. The manufacturer's recommended distance is 1.5m.
(b)When the BCF comes into contact with the fire, the flames will appear to grow larger. This is a normal and temporary
reaction before the chemical suppresses the fire.
Warning:
Mainly for use on Class "B" and "C" fires. If used on a Class "A" fire, saturate the area with water immediately afterwards,
as re-ignition due to residual heat is possible.
Chap : 06-02-02
Date : 07-2023
Purpose:
To chop through paneling or other obstruction and to remove debris from the area of a fire. The spike is a useful lever.
Carried on: All types of aircraft.
Pre-flight Check: - Correct stowage Quantity - Handle not damaged
6.2.3 Smoke Goggles. (SG)
These are common industrial goggles, consisting of a transparent lens set in a molded face-piece. An elastic headband
secures the goggles in place when worn. The goggles are stowed sealed in a plastic bag which has a red tear-open
tab.
These goggles are purpose-designed to fit and seal correctly over "EROS" (inflatable head harness type) flight crew
oxygen masks. Any smoke trapped inside on donning can be purged with oxygen from the mask. Oxygen flow to the
inside of the goggles is controlled by a manually operated sliding valve on the mask which allows oxygen to pass through
a vent when purging is required. The goggles are not effective when worn without the oxygen masks.
Purpose:
To provide eye protection in case of smoke or during fire fighting. Carried on: All types of aircraft Pre-flight Check:
(a)Correct stowage Quantity

(b)Sealed in plastic
bag. Fitting:
Place over the eyes and pull the headband into position. Pull the free ends of the headband to tighten it.
Fitting For Use with Oxygen Mask:
Chap : 06-02-03
Date : 07-2023
(a) Fit oxygen mask and adjust prescription spectacles, if worn.
(b) Fit smoke goggles, then pull upper band of harness to reposition if over lower side of
goggle frame. Push goggles downwards.
(c) Set regulator to 100%nd turn the knob to EMERGENCY.
(d) If purging is required open vent valve so that red bands are visible.
Chap : 06-03-00
Date : 07-2023
6.3 PROTECTIVE BREATHING EQUIPMENT (PBE)
6.3.1 Smoke Mask Set, full-face mask
(FFM) Purpose
A smoke mask set is designed to give complete face and respiratory protection in conditions of smoke or when fighting a
fire. Each set is made up of a full-face mask connected by a hose to a cylinder containing 310 liters of gaseous oxygen.
When the oxygen supply is turned on, oxygen is delivered to the mask on demand (i.e. when the wearer breathes in) via a
regulator.
The duration of the oxygen supply is variable, and depends on the wearer's work rate and aircraft cabin altitude. The
following table shows the estimated duration based on an assumed use rate of:
(a)14 liters per minute (low activity) (b)24

liters per minute (average activity) (c)40
liters per minute (strenuous activity)
Altitude in Feet or Cabin Estimated Duration in Minutes

Altitude Equivalent Max. Mean Min
Sea level 22 13 5
5,000 ft 26 15 6
10,000 ft 32 19 7.5
15,000 ft 40 23 9
20,000 ft 48 28 11
25,000 ft 60 35 14
30,000 ft 75 44 17
35,000 ft 92 66 20
Whatever type of smoke mask set is used, THE OXGEN SUPPLY MUST BE TURNED ON BEFORE DONNING
THE FACE MASK.
When the facemask is in place, it must be correctly adjusted for fitting to give an airtight seal on the face, otherwise
oxygen will not flow.
Chap : 06-03-01
Date : 07-2023
The mask hose is connected by a screw coupling to the regulator mounted on the cylinder.
On B.737-installed equipment only, the mask has a built-in microphone which can be connected by a lead to the aircraft
interphone system for cockpit communication.
A free-flow outlet is incorporated on the operating head, giving a 3 litre per minute flow (1 hr. 43 minutes duration in
continuous use from a full cylinder) for therapeutic use with a disposable mask. Disposable masks are not provided, but
any mask provided with therapeutic (portable) oxygen sets on the aircraft can be used if the fitting is compatible with the
outlet. Carried On:B.737
Pre-flight Check:
(a)Correct stowage Quantity.

(b)Therapeutic sealed mask "adjacent".
(c)Wire seal intact on control valve knob.
(d)Pressure gauge reading 1800 psi.
Fitting and Operation:
(a)Remove the mask from its plastic bag and place the carrying-strap round the neck so
that the contents gauge is in view. Open the control valve by turning the yellow knob fully
anticlockwise.
(b) Put the mask on the face, chin in first, tightening the head-straps evenly
from the bottom pair.
(c) Breathe normally. Oxygen will be supplied on
demand.
(d) Check the pressure gauge periodically to observe depletion of
Note: contents.
(e)Discontinue use at 50 psi.
The control valve knob is colored yellow for visual identification. For identification in darkness or in smoke, and to identify
the correct direction in which to turn it to the "on" position, there are projections on it which point clockwise. Turning
against the projections will open the value, turning with the projections will close it.
Chap : 06-03-02
Date : 07-2023
6.3.2 Smoke Hood (SH)
Description:
The hood is vacuum-packed in a portable container.

The container is provided with a good-condition indicator and tamper seal used for pre-flight inspection.
The protective breathing equipment consists of 2 parts.
(I)ABOX:
©©
.
1. Handle.
2. Indicator: Operational color is green. Pre-flight checks.
3. Pictograms: Description of the utilization procedure.
An identification plate is located at the back of the box, which gives the date of its manufacture.
Chap : 06-03-02
Date : 07-2023
INTERNAL HOOD-
The internal hood has two compartments, one for the head the other the being used a lung. (1) h(2) Separation membrane
-collar seal It is made of self-extinguishing material.
EXERNAL HOOD
The external hood is made of fireproofed welded polyester.

(1) Visor made of polycarbonate, sealed onto the external hood and treated with an anti-
fogging compound.
(2) Pressure control valve.
(3) Phonic membrane.
OVER HOOD
The over hood is made of polyphenolic material assuming fire protection.
Duration time: 15 minutes DONNING
The breathing hood is stored under vacuum in a small bag, which is mounted inside the box in such a way that,
after opening, the hood is removed and the vacuum protection is automatically opened, with a single movement.
Chap : 06-03-02
Date : 07-2023
When donned the annular container of the hood releases the amount of oxygen the user needs in sustained activity. The
wearer hears a slight
noise. When the noise of oxygen flow stops the hood should no longer be used.
When the equipment is in working conditions the indicator is green. When it turns to read the equipment is no longer
working. In this case an inspection is necessary.
6.3.3 SMOKE HOOD WARNINGS
1. Do not use the device if the transparent bag has been previously opened, if the bag is soft or does
not conform tightly to the expiration date, or if operational indicator is not in green.
2. If the flow of oxygen is not heard, does not use, obtain another unit.
3. Remove large earrings, which may interfere with donning.
4. Due to possible oxygen saturation of the hair, do not smoke or become exposed to fire or open flame
for several minutes after
donning.
5. As long as the generator continues to produce oxygen, care should be exercised to keep the unit away from
flammable materials or fire, allow the generator to completely expend and cool.
6. Operational duration is 15 minutes normal operation causes a gas flow noise inside the hood, when noise
stops, immediately move to anon- hazardous area and remove hood.
Chap : 06-03-04
Date : 07-2023
6.3.4 Technical Information:
1. The oxygen cylinder is (11 or 4.3 cubic feet) capacity equipped with
flow regulator to supply Low and HI flow metered and un-metered.
2. Each portable oxygen cylinder has outlet style "A" or "AN" or "AM".
a) Outlet styles "A", has two outlets with the same P/N 5009-00, used for continuous flow masks.
b) Outlet styles "AN", has two out lets are as following:
- One A-type outlet, P/N 5009-00, 4 L/Min used for

continuous flow masks.
- One N-type outlet, P/N 36728-01, is a full flow
outlet un-metered used for quick donning masks
which shall be connected to a demand mask (such
as a pilot mask).
- Following table consider the duration time for continuous flow outlets
which intended to supply a passenger mask. The consumption of a full
flow outlet will depend of the mask connected.
It has also taken into account:
• A safety margin of 10% (i.e. only 90% of the cylinder capacity.)
• A single mask connected to the POC.
Note: no matter if the equipment is used during decompression or for medical Use, the outlets will give the
same continuous flow whatever the use.
Chap : 06-03-04
Date : 07-2023
Pre-flight Check:
1. Correct stowage & quantity.
2. Wire seal intact on control valve knob.
3. Dust cap. in place
4. Mask in plastic sealed bag.
5. Pressure gauge reading 1,800 psi normal, minimum 1500 in base, 1000 in
out stations.
Operation:
1. Remove the mask from its plastic bag.
2. Place the cylinder-carrying strap around the neck so that the pressure
gauge is in view.
3. Select the required outlet and remove the dust cap.
4. Push the bayonet connector firmly and fully into the outlet an turn it
clockwise through 90° only (the connector will not engage properly if it
is turned any further). Pull on the connector to check that it is locked into
the outlet.
5. Open the control valve by turning the yellow knob anticlockwise.
6. Check the in-line flow indicator. If it does not show green and the
cylinder is known to be full, squeeze the mask bag and release it quickly
- if oxygen is flowing, the bag will be felt to inflate.
7. Mould the upper (wired edge) of the mask over the nose and mouth,
adjusting the elastic headband, and breathe normally.
8. Check the flow indicator and pressure gauge periodically to observe
depletion of contents. Discontinue use when the pressure falls to 50
psi.
9. When used for first aid, discontinue at 900 psi (for C/C use in case of
decompression), and replace it with another bottle.
To Stop Oxygen Flow:
Turn the control valve fully clockwise.
To Disconnect the Delivery Tube:
Twist the bayonet connector through 90° anti-clock-wise and withdraw it from the
outlet.
Chap : 06-03-05
Date : 07-2023
6.3.5 Portable Oxygen Set (5500 C1A)
The operating head on the cylinder has a control valve, a pressure gauge and two outlets which deliver oxygen at either
Low flow (2 I pm) or High flow {4 I pm) respectively. In post-decompression, cruise, the low outlet should be used, and
the high outlet used for first aid purposes.
Carried on: B 777 and B 737-800.
Duration of Contents (Full):
- 2 Litter per minute -120 minute.
- 4 Litter per minute - 66 minute.
6.3.6 Portable Oxygen Set (5500 A1A)

The operating head on the cylinder has a control valve, a pressure gauge andtwo outlets, which deliver oxygen at
either Low flow (2 Litter per minute) or High flow (4 Litter per minute) respectively. In post-decompression, cruise, the
low outlet should be used, and the high outlet used for first aid purposes.
Carried on: B.737-500
Chap : 06-03-06
Date : 07-2023
Duration of Contents (FULL):
- "Hi” Outlet - 25 minutes.

- "Lo" Outlet - 46 minutes.
6.3.7 Portable Oxygen Set (Scott, type 9700C)

(11cuft. = 310L)
The operating head on the cylinder has a control valve, a pressure gauge and
two outlets:
• One A-type outlet, P/N 5009-00, 4 L/Min used for continuous flow
Masks.
• One N-type outlet, P/N 36728-01, is a full flow outlet un-metered used
for quick donning masks which shall be connected to a demand mask
(such as a pilot mask).
Carried on: All AIRBUS aircraft types.
- 4 Litter per minute - 66 M.
- Unmetered continues flow - less than 66 M.
Chap : 06-03-07
Date : 07-2023
Pre-flight Check:
(a) Correct stowage & quantity.
(b) Wire seal intact on control valve knob.
(c) Dust cap. in place
(d) Mask in plastic sealed bag.
(e) Pressure gauge reading 1,800 psi normal, minimum 1500 in base, 1000 in out stations.
(a) 4 Litter per minute - 57 minute,
(b) (b) Unmetered continues flow - less than 57 minutes
depending on the valve opening.
Operation:
(a)Remove the mask from its plastic bag.
(b)Place the cylinder-carrying strap round the neck so that the pressure gauge
is in view.
(c) Select the required outlet and remove the dust cap.
(d)Push the bayonet connector firmly and fully into the outlet an turn it clockwise
through 90° only (the connector will not engage properly if it is turned any
further). Pull on the connector to check that it is locked into the outlet.
(e) Open the control valve by turning the yellow knob anticlockwise.
(f)Check the in-line flow indicator. If it does not show green and the cylinder is
known to be full, squeeze the mask bag and release it quickly - if oxygen is
flowing, the bag will be felt to inflate.
(g) Mould the upper (wired edge) of the mask over the nose and mouth,
adjusting the elastic headband, and breathe normally.
(h)Check the flow indicator and pressure gauge periodically to observe depletion
of contents. Discontinue use when the pressure falls to 50 psi.
(i) When used for first aid, discontinue at 900 psi (for C/C use in case of
decompression), and replace it with another bottle.
To Stop Oxygen Flow:
Turn the control valve fully clockwise.
To Disconnect the Delivery Tube:

Twist the bayonet connector through 90° anti clock-wise and withdraw it from the
outlet.
Chap : 06-03-08
Date : 07-2023
6.3.8 USAGE OF ADDITIONAL PORTABLE OXYGEN CYLINDERS
(POC) FOR THERAPEUTIC PURPOSES DURING FLIGHT
 AURES FLIGHT ACADEMY accepts passenger who needs therapeutic oxygen during the whole flight, this should be
arranged by the traffic personnel and
maintenance to supply the extra POC according to the POC type and the
flight time.
 Portable oxygen cylinders are provided for the purpose of administering oxygen to passengers for medical purposes
(therapeutic).
 POC shall be supplied in its container and shall be stowed in the nearest hat rack to the passenger (patient) seat.
The P/N and the number of the extra POC shall be recorded in the cabin log book by the maintenance.
 The purser shall check the serviceability of all cylinders before accepting them.
 The purser shall assign one of the cabin crew to be responsible for connecting the mask to the cylinder, to ensure the,
flow of the oxygen to the patient and to monitor the gauge of the cylinder to change it when the gauge reads 150 PSI. !
 During take-off, landing and turbulence the POC must be stowed under the seat in front of the passenger, the oxygen1
mask-tube length is sufficient to facilitate the use of the POC at these times.
 At any other time the unit may be stood vertically with the pressure gauge and POC upper most for essential
monitoring.
 Flight purser shall record the used and unused oxygen bottles in the cabin log book upon arrival.
Chap : 06-03-09
Date : 07-2023
6.3.9 First Aid Oxygen Mask (FAM) Purpose:

To be used with the portable oxygen bottle, for cabin crew walk around procedure, after emergency descent in case of
decompression or for first aid purposes
Operation:
(a) Connect (yellow) mask plug.

(b) Open the control valve of the PO by turning the knob anticlockwise.
(c) Press the mask over mouth and nose.
(d) Pull the rubber band over the head.
Precautions:
• No smoking.
• No open fire.
• Inform the Captain.
Note:
Do not use this mask if smoke is present as a mixture of oxygen and cabin air is inhaled through
6.4 MISCELLANEOUS EQUIPMENT
6.4.1 Emergency Flashlight. (FL)
These battery-powered flashlights are for EMERGENCY USE ONLY, and are installed within reach of each cabin crew
seat. The flashlight will come
On automatically when it is pulled from its mounting. A flashing red light on the body of the unit indicates that the battery is
in satisfactory condition, and there is a nylon wrist loop in the base. They are waterproof and fuel-proof.
Chap : 06-04-01
Date : 07-2023
Pre-flight Check:

(b) Red light flashes every 5 seconds.
To operate:
Pull the red loop to remove the plastic shield, then pull the light from its mounting. The light can only be extinguished by
replacing it in its mounting Carried on: All types of aircraft.
6.4.1.1Power megaphone
Is a voice-amplifying device used to give directions to aid crowd control during an emergency evacuation. It is also
useful as an emergency means of communication inside the aircraft if the PA system fails, and has a neck strap clipped
on top.
Pre-flight check:

(b) Press the switch - a click will be heard.
To Operate:
Hold by the pistol grip and fit the neck strap, if provided. Put the microphone to the lips, depress and hold in the switch and
speak normally.
Minimum number:
 One megaphone for aircraft with 60 to 100 passenger seats.

 Two megaphones for aircraft more than 99 passenger seats.
Chap : 06-04-01
Date : 07-2023
Chap : 06-04-02
Date : 07-2023
Quick-release Buckie (lift flap to release)
The extension seat belt is used to lengthen a standard passenger seat belt to fit a person of extra-large stature. The belt is
about 60 cm long, with a fitting on each end which mates with the corresponding tongue or quick-release buckle on the
fixed seat belt.
Pre-flight Check:
(a)Correct stowage & quantity.

(b)Fit table ends.
Fitting for Extension:
(a) Separate the two halves of the fixed seat belt by lifting the plate on its quick-release buckle.
(b) Fully extend both (fixed and extension) seat belts by holding the thumb grips on either side of
the buckle and pulling away from the tongue or fixed end of the belt.
(c) Insert the tongue of the extension into the buckle on the fixed belt, then close the extended
belt over the passenger's lap in the same way.
(d) Tighten by pulling on the free end of the strap exposed under the extension belt buckle.
Note:
Return belts to correct stowage after use.
6.4.2 Demonstration Safety Equipment
Demonstration safety equipment is used to give instructions for use to passengers in pre-flight and emergency briefings.
Each set is contained in a bag and comprises:
(a) Dummy lifejacket.

(b)Dummy oxygen mask.
(c)Extension seat belt.
(d)Safety instructions card.
Pre-flight Check: All required items stowed ready for use.

Chap : 06-04-04
Date : 07-2023
6.4.3 Manual Release Tool (MRT)
Pre-flight check:
Correct stowage and quantity.
Purpose:
To open the PSU manually if it failed to open automatically.
6.4.4 FIXED EMERGENCY LOCATOR TRANSMITTER (ELT)

SYSTEM Location
One ELT system is on board of the aircraft and has these components:
1. Emergency Locator Transmitter (ELT) beacon:
The ELT beacon is installed in the AFT cabin area, above the RH ceiling panel in a support assembly.
2.Remote Control Panel (RCP):
The RCP is installed in the cockpit area on the cockpit overhead panel.
3. Antenna:
The antenna is installed on the upper external fuselage in the AFT aircraft area, just forward of the vertical
stabilizer.
Description
The ELT System transmits on 3 frequencies, 121.5 MHz (civil) and 243 MHz (military) homing signals and with 406 MHz to
the COSPAS-SARSAT satellite system.
6.4.5. OPERATION OF THE EMERGENCY LOCATOR TRANSMITTER (ELT)

SYSTEM GENERAL
The ELT system operates:

- Automatically OR Manually
Note: The ELT beacon does not replace the survival ELT stowed in the cabin. The existence of the survival ELT is in
addition necessary.
6.4.6. A. AUTOMATI C OPERATI ON
1. Automatic operation occurs, when the G-switch detects an impact and the ELT system starts the transmission.
6.4.7.B MANUAL OPERATION
1. From the RCP: Manual operation occurs when you operate the
ON-ARMED-TEST/RESET TOGGLE SWITCH to the ON position on the RCP. The
RED LED and the aural indicator indicates ELT beacon activation.
Revision: 00 Date
01/09/2011
Chap : 06-04-06
Date : 07-2023
ON: The Emergency Locator Transmitter (ELT) transmits an emergency signal. ARMED: In case of impact, the ELT
transmits an emergency signal
(On 121.5, 243 and 406.025 MHZ). TEST/RESET: Starts the ELT auto test.
6.4.8 Life Jacket (LJ)
Life jacket must be available for each person on board:

 On over water flights more than 90 km away from the shore.
 For take-off and landing on an airport with a runway situated such that the aero plane may touch down on the
water in case of an irregularity.
6.4.8. A Demonstration
Life jacket must be demonstrated:
 Before each take- off leading over water.

 Before each final approach over water.
 Before reaching a flight segment over water.
Demonstration of the life jacket must be such that passengers can observe the donning of the life jacket.
The demonstration is explained by announcements as published in the
"Cabin Safety Manual ".
The life jacket for demonstrations cannot be used in an emergency case.
6.4.8. B Life Jacket General Description
 Is provided for crew, adult passengers and children over two years.
 Life jackets for passengers are yellow, those for crews are red.
 The life jacket has two separate air chambers (1)
 Has two straps (2) to tie around the waist and to be connected by hooks in front (3).
 Has two C0 2 - cartridge (4), which inflates each one air chamber after pulling the red inflation, handle (5).
 Has two mouth tubes (6) for additional inflation if required.
 -Has one night rescue lamp (7) with battery (8) which is activated automatically when in
water. Duration time approx 8 hours.
Chap : 07-00-00
AIRCRAFT TYPE Page : 01
Date : 07-2023
Contents
7.0 B 737 – 800.............................................................................................................................................. 3
7.1 Overview.................................................................................................................................................. 3
7.1.1 Emergency Equipment arrangement............................................................................................ 4
7.1.2 Individual duties............................................................................................................................ 5
7.1.3 Principle Dimensions.................................................................................................................... 6
7.2 Air craft Features............................................................................................................................. 6
7.2.1 Auxiliary Power Unit (APU)........................................................................................................... 6
7.2.2 Electrical Power............................................................................................................................ 7
7.2.3 Air Conditioning and Pressurization............................................................................................. 7
7.3 Passenger Cabin............................................................................................................................. 7
7.3.1 Cabin layout.................................................................................................................................. 9
7.4 Passenger Service Units and Emergency Oxygen....................................................................... 10
7.5 Control Panels............................................................................................................................... 10
7.6 Lighting.......................................................................................................................................... 12
7.6.1 Cabin Lighting............................................................................................................................. 12
7.6.1.1 Ceiling Lights........................................................................................................................... 12
7.6.1.2 Window Lights......................................................................................................................... 12
7.6.1.3 Entry Lights............................................................................................................................. 13
7.6.1.4 Reading Lights........................................................................................................................ 14
7.6.1.6 Work Lights.............................................................................................................................. 14
7.6.1.7 Galley Lights............................................................................................................................ 14
7.7 Emergency Lighting....................................................................................................................... 15
7.7.1 Emergency Lights - Interior........................................................................................................ 15
7.7.2 Flashlights.................................................................................................................................. 17
7.7.3 Emergency Lights - Exterior....................................................................................................... 17
7.7.3.1 Interior and Exterior Emergency lights.................................................................................... 18
7.8 Communication Overview.............................................................................................................. 19
7.8.1 Cabin Interphone System........................................................................................................... 19
7.8.2 Master call Lights........................................................................................................................ 20
7.8.3 Cabin Interphone Calls............................................................................................................... 20
7.8.4 Passenger Address System....................................................................................................... 22
7.8.5 Passenger Call System.............................................................................................................. 23
7.8.6 Lavatory Call System.................................................................................................................. 24
7.9 Passenger Signs........................................................................................................................... 25
7.10 LAVATORIES.............................................................................................................................. 26
7.10.1 Lavatory Waste System............................................................................................................ 31
7.10.2 Lavatory Smoke Detector......................................................................................................... 32
7.10.3 Lavatory Fire Extinguishing System......................................................................................... 33
7.11 Lavatory Non-Normal.................................................................................................................. 34
7.12 Galleys......................................................................................................................................... 38
7.13 DOORS....................................................................................................................................... 41
7.13.1 Doors Non-Normal Operation (Inside)......................................................................................48
7.14 Emergency Evacuation................................................................................................................ 49
7.14.2 Over wing Emergency Exits..................................................................................................... 50
7.14.3 Doors Slide & Emergency Exists..............................................................................................52
Chap : 07-00-00
Date : 07-2023
The material in this publication provides introductory information about the Boeing airplane and is to able
used as a reference manual.
It must be understood that the material is not intended, in any way, to replace official engineering
drawings, documents, and handbooks for the airplane. It is suggested that appropriate sections of the
Flight Crew Operations Manual and Airplane Flight Manual be consulted to supplement the material
contained in this publication.
There is no plan for a future revision to this manual.
Warnings, Cautions and Notes

The following levels of written advice are used throughout the manual:
WARNING: An operating procedure, technique, etc., which may result in personal injury or loss of life if not
carefully followed
CAUTION: An operating procedure, technique, etc., which may result in Damage to equipment if not
carefully followed.
Note: An operating procedure, technique, etc., considered essential to Emphasize. Information contained
in notes may also be safety relate.
Entry Doors
There are four identically operated entry doors. They are used to enter and exit the airplane, and also
serve as emergency exits. Normally, the left side doors are intended for normal passenger entry and exit,
the right side doors function as galley and service doors. The doors can be opened or closed manually
from inside or outside the airplane. There are also four over wing emergency exits.
The entry doors are inward-outward opening plug-type doors. During opening, the door first moves inward,
and then is pushed outward and forward. The forward left entry door is spring-assisted for easier opening.
Each door is held in the open position by a mechanical latch on the upper hinge. A window in each door
allows observation outside of the airplane. A single lane slide is contained in the lower
inboard face of each door.
Dedicated Assist Space
Near each entry door is a dedicated assist space. The dedicated assist space is located between the
attendant station and the door sill. During an emergency evacuation it is important that the cabin crews
grasp the assist handle and place themselves in the dedicated assist space to ensure that they are not
blocking the exit in any way.
Chap : 07-01-00
Date : 07-2023
7.0 B 737 – 800
7.1 Overview
This chapter provides a general description of the airplane, principal dimensions, and passenger
cabin arrangement.
Model: Boeing 737-800
Engines: CFM 56^7

Rated at up to 26,400 pounds of thrust per
engine
Takeoff Weight: 155,500 pounds/70,533 kilograms
Range: 3,136 statute miles
Speed: 340 knots (.82 mach)
Maximum Operating Altitude: 41,000 feet
Passenger Seating Capacity: 189

Total 189 Tourist Class
Crew: 1 Captain
1 First Officer
Up to 6 cabin crews
Chap : 07-01-01
Date : 07-2023
7.1.1 Emergency Equipment arrangement.
B 737-800
7T-VFB
Issue: 02 Revision: 00 Date 01/09/2011 Page 4 of 76

Chap : 07-01-02
Date : 07-2023
7.1.2 Individual duties
Specific Type B /737-800
Purser
1R
• Cabin Crew
• Positioned For Demo
• Positions for boarding
2L
2R
Chap : 07-01-03
Date : 07-2023
7.1.3 rinciple Dimensions
7.2 Air craft Features
7.2.1 Auxiliary Power Unit (APU)
An APU is mounted in the tail of the airplane. The APU is a gas turbine engine capable of operating both
in the air and on the ground. On the ground, the APU provides the electrical power and bleed air
necessary to operate the airplane systems if external ground services are not available. In flight, the APU
is capable serving as a back-up for the engine bleed air system up to 17,000 feet.
Chap : 07-02-02
Date : 07-2023
7.2.2 Electrical Power
The electrical power system supplies 115 volt AC and 28 volt dc electrical power to the airplane. On the
ground, power can also be provided by the APU or by external power carts. If the electrical system loses
one or more generators, electrical power on the galleys is removed automatically.
7.2.3 Air Conditioning and Pressurization
Normally, bleed air for air conditioning and pressurization is supplied by the engines. The APU can also be
used to supply bleed air. Cabin temperature is controlled by the flight deck. Temperature is controlled
separately for the flight deck and for the passenger cabin.
7.3 Passenger Cabin
a. Cabin Doors
The passenger cabin is served by two entry doors, located forward and aft on the left side of the airplane.
They are plug type doors that open inward, and then swing outward. The forward entry door is
spring-assisted for easier opening. The forward and aft service doors are located on the right side of the
airplane.
b. Galleys
The galleys have provisions for storing and preparing food and beverages. Removable containers, which
insert and latch into the galley wails, are used for replenishment of supplies, food, beverages, and waste
storage. The galleys are equipped with electrical power and water services.
c. Lavatories
Each lavatory contains a toilet, wash basin, mirror, and all the necessary vanity items and disposal units.
Some of the lavatories have diaper changing tables and handicap provisions. The lavatories contain two
oxygen masks which deploy automatically during cabin depressurization. Ventilation is provided for each
lavatory and air exhausts through overboard vents.
d. Passenger Overhead Stowage Bins
Overhead stowage bins running the length of the cabin accommodate blankets, pillows, and carry-on items.
Emergency equipment may also be stored in the bins. Each bin has a placard stating its maximum weight
capacity.
e. Partitions
Some partitions have literature pockets.
f. Passenger and Attendant Seating
Passenger Seating
Accommodations are provided for 189 tourist class passengers. Each seat has its own reading light and
reading light control switch located in the passenger service unit. There are two attendant call switches and
call lights installed at each PSU.
Chap : 07-03-00
Date : 07-2023
g. Cabin Crew Seating
The cabin crew seats automatically return to the stowed position when unoccupied. A combination seat
belt/shoulder harness and a padded head rest are installed in the seat. The harness functions as an inertia
restraint device and retracts into a stowed position when not in use. The seats have an adjustable shoulder
harness with a single-point release from a single buckle. The buckle has a release plate that must be moved
through 90 degrees for release to occur.
WARNING: Under turbulent air conditions where rapid airplane movement is expected, failure to firmly
connect and properly adjust the cabin crew seat belt and shoulder harness
(where available) may result in personal injury.
h. Cabin crew Stations
Cabin crew stations are located at the forward and aft passenger entry doors, and include an attendant
panel, attendant work lights, handset, and seats.
Designated emergency equipment and a service unit containing oxygen masks are located at each cabin
crew station. For details, refer to Chapter 3, Emergency
Equipment.
Chap : 07-03-01
Date : 07-2023
7.3.1 Cabin layout

Chap : 07-04-00
Date : 07-2023
7.4 Passenger Service Units and Emergency Oxygen
The passenger service units are located in the bottom of the overhead bins of the passenger cabin. Each
unit has a reading light and switch for each seat, an attendant call light, a FASTEN SEAT BELT and NO
SMOKING indicators, and a seat locator sign.
Four passenger oxygen masks are located in overhead modular compartments in each passenger service
unit. Each lavatory is equipped with two oxygen masks.
The system activates automatically if cabin altitude exceeds 14,000 feet. If a group of masks fail to drop,
the mask compartment can be released manually.
The system can be manually activated by the flight crew at any altitude by pushing the passenger oxygen
switch. Masks drop from stowage and a continuous flow of oxygen is initiated when a mask is pulled;
pulling on one mask causes oxygen flow to all masks.
7.5 Control Panels
Overview
This chapter provides a general description of the various control panels located throughout the
passenger cabin.
The circled numbers adjacent to the panels refer to the chapter where a description and any specific
information may be found.
Chap : 07-05-00
Date : 07-2023
Forward Attendant Panel

Chap : 07-06-00
Date : 07-2023
7.6 Lighting
Overview
This chapter provides a description of cabin lighting, and interior and
exterior emergency lighting.
7.6.1 Cabin Lighting
Cabin lighting is provided by white incandescent and fluorescent lights. The fluorescent lights are for
general lighting and are installed on the stowage bins, and on the sidewalls between the passenger
service units and the window panels.
The incandescent light bulbs are part of the ceiling light fixture, and can be illuminated for night flight.
The controls for cabin lighting are located on the forward attendant control panel.
7.6.1.1 Ceiling Lights
The ceiling lights are controlled by a 5-position switch located on the forward
attendant panel. The five positions are:
 NIGHT - the incandescent lights located in the top of the stowage bins are
turned on. This is the lowest lighting level available
 OFF - all power is removed from the ceiling lights
 DIM - turns on all fluorescent ceiling lights to the lowest lighting level
 MEDIUM - turns on all fluorescent ceiling lights to the medium lighting
level
 BRIGHT - turns on all fluorescent ceiling lights to the brightest lighting
level.
7.6.1.2 Window Lights
A 3-position switch on the forward attendant panel controls the window lights.
The three positions are:
 OFF - all window lights are off
 DIM - turns on all window lights to the lowest light level
 BRIGHT - turns on all windows lights to the brightest light level.
Chap : 07-06-01
Date : 07-2023
7.6.1.3 Entry Lights
The forward and aft entry door areas are illuminated using the entry lights switch
located on the respective attendant’s panel. The entry lights switch has 3 positions:
 OFF - all entry lights are off unless external power is provided. With
external power, a dim light is provided
 DIM - turns entry lights on dim
 BRIGHT - turns entry lights on bright and also turns on the threshold
light.
There is a threshold light installed above the floor on the forward lavatory wall.
Chap : 07-06-01
Date : 07-2023
7.6.1.4 Reading Lights
A reading light and control switch is installed for each passenger seat in the PSU.
7.6.1.5 Lavatory Lights
Lavatories are illuminated by fluorescent lighting. With the airplane on the ground and the ground
service bus powered, the lights illuminate bright regardless of the door position. In flight, the lights
illuminate dim when the door is unlocked and bright when the door is locked.
A switch is installed in the door opening area to manually turn the lights on bright without the door locked.
7.6.1.6 Work Lights
Each cabin crew station is provided with a work light. The lights are controlled by switches on the cabin crew
panel located at or next to each station.
7.6.1.7 Galley Lights
The forward galley light has two settings: high and low. The light switch for the forward galley is installed in
the forward galley. The aft galley is illuminated by an area light the light switch for the aft galley is installed
on the aft attendant pan
Chap : 07-07-00
Date : 07-2023
7.7 Emergency Lighting
The emergency lighting system provides direction to exit locations and illuminates the egress paths inside
and outside the airplane.
he system is normally controlled by a switch on the flight deck and is placed in the ARMED position prior to
flight. In this position, all interior and exterior
emergency lights illuminate automatically if there is a total loss of electrical power. The pilot can illuminate
the emergency lights at any time by placing the flight deck emergency lights switch to ON. The emergency
lighting switch located on the attendant panel at the aft entry door can be used to bypass the flight deck
switch and illuminate the emergency lights, regardless of the position of the flight deck switch.
7.7.1 Emergency Lights - Interior
Exit signs and emergency area lights indicate all passenger cabin routes. Interior emergency lights consist of
door, aisle, escape path, exit lights, and luminescent exit signs.
Photo luminescent emergency escape path lighting is installed on the floor along both sides of the aisle way.
When illuminated, escape path lighting provides visual guidance for emergency evacuation if all sources of
lighting more than four feet above the aisle floor are obscured by smoke. Also, stowage bin emergency lights
illuminate the aisles.
The photo luminescent strips need to be properly charged. The table below contains charging information and
can be used to determine how long the strips remain illuminated. For charging, the cabin ceiling and sidewall
lights need to be on full intensity and the strips should not be covered or blocked.
Chap : 07-07-01
Date : 07-2023
Chap : 07-07-02
Date : 07-2023
Emergency Escape Path Lights
7.7.2 Flashlights
Flashlights are stowed near each cabin crew seat. These high intensity flashlights illuminate automatically
when they are removed from the stowage brackets. A battery indicator light flashes every three to four
seconds to indicate adequate power. The light can be extinguished only by placing the flashlight back into
the stowage bracket. The batteries cannot be recharged.
7.7.3 Emergency Lights - Exterior
Exterior emergency lights illuminate the escape slide. The lights are located aft
of each entry and service door, and illuminate the areas at the base of the
escape slides. When the slide is deployed, the lights turn on automatically to
illuminate the slide lanes.
Three emergency lights are installed on each side of the fuselage to illuminate the
over wing escape routes and ground contact area.
Chap : 07-07-03
Date : 07-2023
7.7.3.1 Interior and Exterior Emergency lights

Chap : 07-08-00
Date : 07-2023
7.8 Communication Overview
This chapter provides a description of the airplane communications systems used by the cabin crews.
These systems include:
• Cabin Interphone System

• Passenger Address System
• Passenger Call System
• Lavatory Call System
• Passenger Signs.
7.8.1 Cabin Interphone System
The cabin interphone system consists of a party-type talk/listen network that has stations in the flight deck, at
the attendant stations and the external/internal service jacks.
The cabin interphone system can be used to make these calls:

• Flight Deck-To-Attendant
• Attendant-To-Flight Deck
• Attendant-To-Attendant
• Passenger Address Announcements.
There are two handsets in the cabin:
• One At Each Attendant Station At The Forward And Aft Entry
Doors There are three handsets in the cabin:
• One at each attendant station at the forward and aft entry doors
• One at the aft service door above the attendant seats.
Chap : 07-08-02
Date : 07-2023
7.8.2 Master call Lights
A Master call light is installed in the forward and aft ceiling of the passenger compartment.
A master call light pa CALL LIGHT PANEL
7.8.3 Cabin Interphone Calls
The cabin interphone calls are initiated by removing the handset from the handset cradle and dialing the
code for the desired location or type of call. It is not necessary to use the Push to talk switch when making
an interphone call. When an attendant station receives a call, the passenger address system (PAS) sounds
a HI-LO chime, and the pink station cabin interphone crew call light illuminates.
When the receiving handset is removed from the cradle or the calling hand selects RESET the pink
interphone crew call light will turn off.
Panel is installed in the forward and aft ceiling of the passenger compartment.
Chap : 07-08-05
Date : 07-2023
Handset
Chap : 07-08-05
Date : 07-2023
7.8.4 Passenger Address System
The passenger address (PA) system is used for making flight deck, attendant, and prerecorded
announcements to the passenger cabin. Entertainment audio and boarding music can also be sent through
the PA system. Cabin crews can make PA announcements using the cabin interphone handsets.
Passenger Address Announcements

Prerecorded announcements and boarding music sent through the PA system are
controlled by the prerecorded announcement/boarding music system.
Passenger address announcements are prioritized in the following order:
• Flight Deck
• Cabin Crews
• Prerecorded Announcements
• Boarding Music.
A higher priority announcement overrides a lower priority announcement.
Making PA Announcements
To make a Passenger Address Announcement:
• Remove Handset From The Cradle
• Enter The Number 8 On The Handset
• Push The Ptt Switch
• Make The Announcement.
If an announcement is already in progress and has a higher priority, the lower
priority systems will be paused (prerecorded announcements, boarding music, and entertainment
audio/video) or overridden.
Chap : 07-08-05
Date : 07-2023
7.8.5 Passenger Call System
A call from the passenger seating area is made by pushing the ATTENDANT
CALL switch located in the Passenger Service Unit.
Pushing the ATTENDANT CALL switch:

 Illuminates the Attendant Call Light Located on the PSU
 Illuminates the Blue Passenger Call Light at the Associated Forward or Aft
Attendant Station
 Sounds a Single HI Chime at the Associated Attendant Station.
The attendant call light is extinguished by pushing the attendant call switch in the
PSU where the call originated.
Chap : 07-08-05
Date : 07-2023
7.8.6 Lavatory Call System
A call from the lavatory is made by pushing the ATTENDANT CALL switch located on the inboard wall above
the lavatory sink cabinet.
Pushing the ATTENDANT CALL switch:

 Illuminates the lavatory call light/reset switch located on the outside wall
of the calling lavatory
 Illuminates the amber lavatory call light at the associated forward or aft
attendant station
 Sounds a single HI chime at the associated attendant station.
The lavatory call light is extinguished by pushing the lavatory call light/reset switch on the outside wall of the
calling lavator
Chap : 07-09-00
Date : 07-2023
7.9 Passenger Signs
No smoking and fasten seat belt signs are located in the cabin and installed in the PSUs. The signs are
visible to all passengers.
A RETURN TO SEAT sign in each lavatory is visible only when the sign is
illuminated.
The signs are controlled from the flight deck either manually or automatically. If the Captain selects
automatic control, all signs will illuminate when the landing gear is down. After takeoff, the NO SMOKING
signs extinguish when the landing gear is raised and the FASTEN SEAT BELTS/RETURN TO SEAT signs
extinguish when the wing flaps are fully retracted. During the landing sequence,
the FASTEN SEAT BELTS/RETURN TO SEAT signs illuminate when the flaps are lowered or when the
landing gear is down. The NO SMOKING signs illuminate when the landing gear is extended.
Each time the signs illuminate or extinguish, a LO chime sounds.
Chap : 07-10-00
Date : 07-2023
7.10 LAVATORIES
Overview
This chapter provides a description of the lavatories and their locations, water and waste systems, lavatory
smoke detection and waste compartment fire extinguishing.
a. Lavatory Locations
There are three lavatory compartments, one forward of the forward entry door,
one forward of the aft entry door and one forward of the aft service door.
Chap : 07-10-00
Date : 07-2023
CABIN CREW TRAINING MANUAL
b. Lavatory Description
Each lavatory contains a toilet, wash basin, mirror, necessary vanity items, and
disposal units. In addition, there is an attendant call switch, a loudspeaker for
passenger address, a RETURN TO SEAT sign, a smoke detector/alarm, a waste
compartment fire extinguishing system, a lockable door, and an overhead
compartment containing two oxygen masks. Closing and latching the lavatory
door causes the mirror light and a LAVATORY OCCUPIED sign to illuminate.
The lavatory door can be locked or unlocked from the outside by opening the flap
above the VACANT/OCCUPIED indicator and sliding the lock left or right.
c. Lavatory Layout
Chap : 07-10-00
Date : 07-2023
d. Lavatory Water System

The potable water system is supplied from one tank located beneath the cabin
floor. Potable water is supplied to the lavatory sinks, galleys, and the toilet flush
system.
The tanks are normally pressurized with air from the airplane's bleed air system.
When pressurized air from the airplane's bleed air system is not available,
alternate pressurization is automatically provided from an electrically driven air
compressor.
Water is not available while the tanks are being serviced.
Hot and cold water is available in the lavatories. The water heater is located below
the lavatory sink and has three selectable temperatures:
• Low (Approximately 105 Degrees F)
• Medium (Approximately 115 Degrees F)
• High (Approximately 125 Degrees F).
An amber indicator light located near the top of the heater is illuminated when
the power switch is on and the heater is operating normally. An ON/OFF switch
is
1-Water Heater Switch
On - activates the water heater.
2- Water Heater Light

Illuminated - heater operating.
3-Temperature Control Switch
Located next to the amber
light
Chap : 07-10-00
Date : 07-2023
Chap : 07-10-00
Date : 07-2023
The amount of water remaining in the tanks can be verified on the attendant panel at the aft attendant
station.
Chap : 07-10-00
Date : 07-2023
e. Water Supply Selector Valve

Each lavatory has a WATER SUPPLY selector VALVE. The WATER SUPPLY selector VALVE has four
positions, and is located in the cabinet below the sink.
The four positions are:
 SUPPLY ON - Normal operating position. When the water system is depressurized, all lavatories
except "A" will drain. In this lavatory, the drain valve must be opened to drain the lavatory
 FAUCET ONLY - In this position, water is supplied to the faucet, but not to the toilet
 TOILET ONLY - In this position, water is supplied to the toilet, but not to the faucet
 OFF - No water is supplied to the lavatory.
Note: In the OPEN position, the drain valve allows the water to drain from all the forward lavatory and galley
supply lines. In the CLOSE position, the water from the supply lines flows to the lavatory and galley
components and does not flow overboard.
Chap : 07-10-01
Date : 07-2023
7.10.1 Lavatory Waste System
Waste water from the lavatory sinks is drained overboard through heated drain masts. Toilet waste is
flushed into a holding tank located in the bulk cargo area.
Below 16,000 feet, the waste system uses a vacuum to collect the waste material
and deposit it in the tanks. Above 16,000 feet, the pressure difference between the
cabin and outside pressure moves the waste from the toilets to the tanks.
Pushing the flush button on the toilet activates the flush cycle. A flush cycle uses
water from the potable water system, and lasts approximately seven seconds.
Once the flush button is pushed, there is an automatic 15-second delay for a
system reset before the next flush cycle can be initiated. This conserves water by preventing consecutive
flushes if the flush button is repeatedly pushed.
There are two sensors attached to the upper part of the waste tank. Both sensors must signal that the waste
tank is full before the flush capability is deactivated. If a sensor fails, it signals that the tank is full. There is
also a sensor in each waste tank drain line. It provides data to the WASTE SYSTEM indicator on the aft
attendant panel on the amount of waste in the waste tank.
Waste tank quantity status can be verified on the attendant panel at the aft attendant station. In the event
the waste tank becomes full, the LAVS INOP light will illuminate and all lavatory toilets will be inoperative.
The CLEAN CHECK SENSOR light will illuminate if a sensor fails or is fouled, indicating system
maintenance is required. The waste system is still operational when the CLEAN CHECK SENSOR light is
illuminated.
Chap : 07-10-01
Date : 07-2023
Chap : 07-10-02
Date : 07-2023
7.10.2 Lavatory Smoke Detector
A smoke detector is mounted in each lavatory ceiling. When activated, a horn sounds in the smoke
detector and the red Alarm Indicator Light illuminates on the smoke detector. Once the smoke clears, the
red Alarm Indicator Light extinguishes, the horn stops, and the smoke detector is sensitive to smoke again.
1- Interrupt Switch (recessed)
PRESS & HOLD - Silences alarm.

2- Power Indicator Light (green)
Illuminated - unit is operating.
3- Alarm Indicator Light

(red)
Illuminated - smoke is detected.
4- Self-Test Switch INOP.

Chap : 07-10-02
Date : 07-2023
Chap : 07-10-03
Date : 07-2023
7.10.3 Lavatory Fire Extinguishing System
An automatic fire extinguishing system is located beneath the sink in each

lavatory. A fire extinguisher discharges a halon vapor through either one or both
heat-activated nozzles. Both nozzles discharge toward the waste disposal
container. A temperature indicator is located inside the waste compartment below
each sink. Grey dots on the indicator turn black when exposed to high
temperatures. If any dot has turned black, the extinguisher may have discharged.
Lavatory Temperature Indicator

Chap : 07-11-00
Date : 07-2023
7.11 Lavatory Non-Normal
a. Lavatory Sink Water Faucet Fails to Shut Off
If the sink water faucet buttons do not shut off the running water, the water
system for the sink must be shut off. Turn the WATER SUPPLY selector VALVE,
located in the cabinet under the sink to the TOILET or SHUT OFF position.
b. Toilet Flooding
If a toilet floods due to the water rinse valve sticking open after flushing,
immediately flush the toilet to evacuate excess water from the toilet bowl. If the
water is still flowing, shut off the water for that toilet. Turn the water supply
selector valve to the FAUCET or SHUT OFF position.
c. Toilet Flush System Blockages
Blockages can occur if large objects are flushed down the toilet. Items which
commonly cause blockages are diapers, hand towels, cups, and large quantities of
toilet paper.
d. Toilet Flush Valve Fails to Reset
A loud continuous air noise or sucking noise coming from the toilet is caused by
the flush valve sticking in the open position. Close the toilet lid and pull the
manual shutoff handle located at the base of the toilet out. This closes the flush
valve and stops the noise. Placard the lavatory as inoperative.
Chap : 07-11-00
Date : 07-2023
e. Door unlocking/locking
The lavatory door can be locked or unlocked from the outside by:
 lifting the metal flap above the VACANT/OCCUPIED indicator
 moving the lock slide to right to lock the door
 moving the lock slide to left to unlock the door
Chap : 07-11-00
Date : 07-2023
f. Door panel
Panel doors are generally associated with lavatories with handicapped facilities
Toopen the lavatory door in the event of a door latch failure, the following procedure should be followed:
 slide a flat object (knife, credit card, fingernail) under the door latch
receiver flap
 pry the door latch receiver flap forward and outward
 pull on door handle at same time as lifting on door latch receiver flBifold Door Removal
Occasionally the lavatory door may become blocked from the inside due to supplies falling out of the storage
compartment onto the floor, or an incapacitated passenger lying on the floor.
Chap : 07-11-00
Date : 07-2023
The following procedure allows the removal of the door and access to the lavatory
compartment:
• unlock the door
• release the upper and lower pivot shafts on the door
• pull the top shaft down and over
 Lift the bottom shaft up and over
 pull the door out at the bottom
 drop the door down and away from the lavatory
Chap : 07-12-00
Date : 07-2023
7.12 Galleys
Overview
This chapter provides a description of the galleys, locations, and associated water and waste systems.
Galleys are manufactured by an outside vendor and conform to airline specifications. Refer to vendor
manuals for galley equipment and operation.
a. Galley Location
Chap : 07-12-00
Date : 07-2023
b. Galley Description
Individual galley modules may contain ovens, waste containers, coffee makers, refrigeration units,
storage/servicing carts, sinks and stowage space to aid in food preparation and dispensing. Galleys are
equipped with electrical power and water systems. Lighting controls are located on the galley electric
panel. A galley vent system keeps the air fresh.
Service carts are restrained for taxi, takeoff and landing in their respective stowage areas located at various
galleys. The number of food carts shall not exceed the number of in flight cart restraints available.
c. Galley Power
Power for the galleys is available only if the galley power switch in the flight deckis ON. In flight, with the
loss of one or more generators, galley electrical power is automatically shut off.
d. Galley Water System

Galley water is supplied from one water tank. The tank is normally pressurized from the airplane bleed air
system. When bleed air pressure is not available, alternate pressurization is automatically provided by an
electrically driven air compressor. Water is not.
Chap : 07-12-00
Date : 07-2023
e. Galley Waste System

Galley sink waste water is drained overboard through heated drain masts.
Do not dispose of solid waste materials (coffee grounds, tea bags, fruit pulp, and so on) in the sink. Put solid
waste material in the galley waste containers.
Galley Non-Normal
f. Galley Sink Drain Blockages
To prevent sink drain blockages, do not put solid waste in the sink drain. Do not remove the sink drain
strainer. Put solid waste in the waste containers. Mixtures of milk and wine can curdle and create drain
blockage. When disposing of milk and wine, pour them separately into the sink, diluting each with an equal
amount of water to flush the system. If a sink drain is blocked, or drainage is slow, no more
fluids should be poured into the sink. Dispose of fluids in another galley sink.
g.alley Water Fails to Shut Off
If the water cannot be turned off in any of the galley fixtures, such as the sink water faucet, coffee maker,
water boiler, and so on, the water system for that galley must be shut off. Position the galley WATER
SHUT-OFF VALVE to OFF.
Chap : 07-13-00
Date : 07-2023
7.13 DOORS
Overview
This chapter describes the entry doors, over wing emergency exits and evacuation slides. It includes a
description of door preflight, and normal and non-normal operation from inside and outside the airplane.
a. Entry Doors
There are four identically operated entry doors. They are used to enter and exit the airplane, and also serve
as emergency exits. Normally, the left side doors are intended for normal passenger entry and exit, the right
side doors function as galley and service doors. The doors can be opened or closed manually from inside
or outside the airplane. There are also four over wing emergency exits.
The entry doors are inward-outward opening plug-type doors. During opening, the door first moves inward,
and then is pushed outward and forward. The forward left entry door is spring-assisted for easier opening.
Each door is held in the open position by a mechanical latch on the upper hinge. A window in each door
allows observation outside of the airplane. A single lane slide is contained in the lower inboard face of
each door.
b. Dedicated Assist Space
Near each entry door is a dedicated assist space. The dedicated assist space is located between the
attendant station and the door sill. During an emergency evacuation it is important that the cabin
crews grasp the assist handle and place themselves in the dedicated assist space to ensure that they
are not blocking the exit in any way.
Chap : 07-13-00
Date : 07-2023
c. Entry door
Chap : 07-13-00
Date : 07-2023
d. Red Warning Flag
A red warning flag is installed next to the viewing window in each entry door. In the waning position, the flag is
clearly visible to anyone looking in the window from outside the airplane. This is a visual warning that the girt bar
has been attached to the floor brackets and the slide will automatically deploy when the
door is opened
.W ARNING: In a non-emergency situation, opening the door from the inside or outside with the door slide
armed will automatically inflate the slide and cause injury or death to the person(s) standing outside the door.
Chap : 07-13-00
Date : 07-2023
e. Doors - Normal Operation (Inside)
To close the door:

 press down on the door lock release latch
 grasp the assist handle on the door with one hand and the assist handle
 on the inside of the airplane, located beside the door, with the other hand
 pull the door toward you

 the door will lift off the body and enter the cabin
WARNING: The forward doors will move into the cabin with significant speed and force.
 When the door has reached its most inboard point, grasp the door
operating handle and continue to rotate 180 degrees until door is closed
and locked.
 As required, engage girt bar and set warning flag to the armed position to open the door:
 Ensure girt bar is disengaged from floor brackets and stowed
 Position girt bar warning flag to its unarmed position
 Rotate the door operating handle 180 degrees in the direction of the
arrow (to OPEN). The door will swing inboard
 Grasp the assist handle on the door with one hand and the assist handle on
the inside of the airplane, located beside the door, with the other hand
 Push the door to the full open position
 Ensure the mechanical latch locks the door open
Chap : 07-13-00
Date : 07-2023
Chap : 07-13-00
Date : 07-2023
f. Doors - Normal Operation (Outside)
To close the door:
• press down on the door lock release latch

• grasp the door and pull to begin rotation
• The door will lift off the body and enter the cabin.
WARNING: The forward doors will move into the cabin with significant speed and
force.
• when the door has reached its most inboard point, grasp the exterior
handle and pull it out from its recess
• Rotate handle until door is closed and locked.
WARNING: Keep hands and fingers clear of door edges while closing the door.
WARNING: Door outside handle is spring loaded to retract into the recess.
Release handle carefully to avoid pinching fingers. WARNING:
The inside door handle rotates as the outside handle is rotated.
Rotate the outside handle slowly to avoid rapid or unexpected movement of the inside door handle,
which could injure personnel inside the airplane.
To open the door:

 check for red girt bar warning flag
 if flag is not visible, rotate the door handle (rotating the handle fully
unlocks and unlatches the door) to allow the door to come to its
full inboard position
 release and stow the exterior handle
 Pull the aft edge of the door out to the full open position (this engages
the door lock).
WARNING: The inside door handle rotates as the outside handle is rotated.
Rotate the outside handle slowly to avoid rapid or unexpected movement of the inside door
handle, which could injure personnel inside the airplane.
Chap : 07-13-00
Date : 07-2023
Chap : 07-13-01
Date : 07-2023
7.13.1 Doors Non-Normal Operation (Inside)
Rotating the door handle fully aft (to OPEN) and opening the door with the girt bar fastened to the floor
brackets automatically deploys and inflates the slide. In certain adverse airplane attitudes, direct two able-
bodied passengers to assist in pushing the door out and forward to the open position.
To open the door and deploy the slide:

 assess the escape route conditions
 observe cabin interior and airplane exterior conditions to identify usable escape exits
 ensure the airplane has stopped and the engines are shut down
 verify the girt bar is fastened to the floor brackets
 Rotate the door handle and open the door.
 If the slide does not inflate:

 Pull the manual inflation handle located on the right side of the slide near
the doorsill.
WARNING: If the slide does not inflate after both automatic and manual attempts, do not use.
Direct passengers to another exit
If an inflated slide deflates:
 it may be used as an apron slide
 direct two able-bodied passengers to climb down the slide using it as a
rope
 Direct the two passengers to then use the hand-holds provided on the sides
of the slide to hold it taut while the remaining passengers exit one at a time.
Chap : 07-14-00
Date : 07-2023
7.14 Emergency Evacuation

7.14.1 Emergency Evacuation Routes
Emergency evacuation may be accomplished through four entry/service doors and four over wing escape
hatches. Flight deck crew members may evacuate the airplane through two sliding flight deck windows.
Chap : 07-14-02
Date : 07-2023
7.14.2 Over wing Emergency Exits
There are four Type III over wing emergency exits located in the passenger cabin over the wings, two on
each side of the fuselage. They are canopy-type exits and are held in place by mechanical locks. The over
wing emergency exits can be opened from either the inside or the outside of the airplane using a spring
loaded handle located at the top of the door. For safety reasons, the exits are automatically
locked by a 28 Volt DC flight lock system. The flight lock system is designed to ensure that the flight lock will
automatically lock during takeoff, in-flight and landing; and unlock on the ground to allow for opening of the
exit in emergency situations. Commands for the flight lock to lock and unlock are dependent upon
engine speed, thrust lever position, air/ground mode status, and the open/closed status of the doors.
WARNING: If the flight crew receives a door annunciation indicating an over wing emergency exit is not
locked, cabin crews should not attempt to position the door handle closed.
Chap : 07-14-02
Date : 07-2023
1- Interior Handle
To open door:
• Pull handle down and inward
• Door opens out and up automatically.
2- Closing Strap
Panel shown closed and open
3- Exterior Over wing Emergency Exit Push Panel
To open door:
 hold knee against lower portion of door
 push in panel
 Door opens out and up automatically.
Chap : 07-14-03
Date : 07-2023
7.14.3 Doors Slide & Emergency Exists
Escape straps are installed above each emergency exit frame. The over wing emergency exits must be opened to
expose the straps. One end of the strap is attached to the door frame. The remainder is stowed in a tube extending
into the cabin ceiling. To use, the strap is pulled free from its stowage and attached to a ring on the top surface of
the wing. In a ditching situation, the escape strap can be used as a hand hold for passengers to walk out on the
wing and step into a life raft.
Chap : 07-14-03
Date : 07-2023
The flight deck number two windows can be opened on the ground or in flight and can be used for
emergency evacuation. To open either window, depress the trigger and turn the handle back and inboard.
After the window moves inboard, move it back until it locks in the open position.
To close the window, it must first be unlocked. Pull forward on the latch mechanism rod to unlock the
window. Depress the trigger and move the window forward until the handle can be turned forward and
outboard. When the trigger is released, the window latches.
Both pilot's number two windows can be opened from outside the airplane.
7.14.4 Flight Deck Window Emergency Egress
If the flight deck number two windows must be used for emergency evacuation:
 open the window
 open the escape strap compartment (above and aft of window)
 pull on the escape strap to ensure it is securely attached
 throw the strap out the window
 sit on the window sill with upper body outside
 Exit in accordance with the following illustration.

Chap : 07-14-04
Date : 07-2023
The above illustrated method of departure would probably be the easiest for most crewmembers. However, this
technique is difficult and should be used only in extreme emergency.
7.14.5 Evacuation Slides
Evacuation slides are installed in each entry door. The slide girt bar is normally stowed in the stowage
hooks located near the bottom of the door liner. Before taxi, the girt bar is removed from the hooks and
fastened to the brackets located on the floor of the airplane. The girt bar should remain fastened to the
brackets for the duration of the flight and not be removed until the airplane has come to a complete stop.
Chap : 07-14-05
Date : 07-2023
When the girt bar is in the floor brackets, and the door is opened, tension on the girt bar causes the
compartment latch to separate, allowing the compartment to open and the slide to deploy. Inflation of the
slide takes approximately five seconds.
7.14.6 GIRT BAR IN FLOOR BRACKETS
If the slide fails to inflate automatically, a manual inflation handle can be pulled to inflate the slide. If the
slide still fails to inflate, it is not usable. If an inflated slide deflates, it may be used as an apron slide.
WARNING: Do not attempt to deploy the slide without inflation.
The escape slides are not certified as life rafts, but may be used in a ditching situation as a flotation
device. To release the slide from the airplane, lift flap and pull handle. The slide remains attached to the
airplane by a mooring line, until automatically or manually separated. The mooring line automatically
separates to prevent damage to the slide if the airplane sinks. To manually disconnect mooring line from
the airplane girt, release the Velcro tab and pull the line from metal rings.
Chap : 07-14-06
Date : 07-2023
Evacuation slide deployed

Chap : 07-14-06
Date : 07-2023
Evacuation slides deployed
Slide Length and Width/Doorsill Height

Slide Location Slide Length Slide Width Doorsill Height-Al l
(approximate) (approximate) landing gear down
(approximate)
Fwd Dr L & R 200 in. 60 in. 105 in.
Aft Dr L & R 200 in. 60 in. 115 in.

Chap : 07-14-06
Date : 07-2023
Overview
This chapter describes the emergency equipment located throughout the airplane,
including:
 Emergency equipment symbols
 Oxygen systems
 Protective breathing equipment
 Power megaphone
 Fire extinguishers
 Emergency locator transmitter
 Miscellaneous emergency equipment.
Study the emergency equipment on the following pages. At your first opportunity on the airplane, determine
the exact location of each piece of emergency equipment. Understand how to remove the equipment from
stowage and familiarize you with all manufacturers' instructions placarded on the equipment.
Chap : 07-14-06
Date : 07-2023
B737- 800 Emergency Equipment Arrangement
7T-VFB
Chap : 07-14-06
Date : 07-2023
Chap : 07-15-00
Date : 07-2023
7.15 Oxygen Systems
Two independent oxygen systems are installed on the airplane:

 one for the passengers and cabin crews
 One for the flight deck.
7.15.1 Passenger and Cabin crew Oxygen
The passenger oxygen system is supplied by individual chemical oxygen generators located above the
passenger seats in each passenger service unit (PSU).
Oxygen flows when any mask hanging from that PSU is pulled. An in-line flow indicator confirms that
oxygen is flowing to each oxygen mask. The masks automatically drop from the PSUs if cabin altitude
exceeds approximately 14,000 feet. The passenger masks can be manually deployed from the flight deck.
Oxygen flows for approximately 12 minutes and cannot be shutoff.
If the masks fail to drop from a PSU, the cover of the oxygen compartment can be opened manually by
releasing the door latch. The latch can be opened by inserting a hair pin or a thin rod into the hole of the
compartment cover.
Each cabin crew station and the lavatories are equipped with 2 masks and operate the same as the
passenger oxygen system.
WARNING: Do not attempt to restow the masks.
Chap : 07-15-01
Date : 07-2023
Chap : 07-15-01
Date : 07-2023
Chap : 07-15-01
Date : 07-2023
WARNING: When using passenger oxygen, the "NO SMOKING" sign should be strictly observed. Once
the system is activated, the flow of oxygen is constant, whether or not the mask is being worn.
WARNING: Do not use passenger oxygen with cabin altitude below 14,000 feet when smoke or an
abnormal heat source is present. The use of passenger oxygen does not prevent the passengers from
inhaling smoke. Air inhaled is a mixture of oxygen and cabin air.
7.15.2 Portable Oxygen
There is portable oxygen bottles stowed in various locations in the passenger cabin. The bottles are fitted
with disposable masks and are used for first aid purposes or as walk-around units. All bottles are identical
in size and capacity.
15 minutes of oxygen. Detailed operating instructions are placarded on the container
Chap : 07-15-02
Date : 07-2023
Preflight
Check the following:
 The ON-OFF valve is OFF
 Pressure is in the FULL range
 Mask is attached to the bottle.
 Normal operation:
To use the portable oxygen bottle:
 Use safety strap. Use extreme care while transporting portable
oxygen bottle
 Remove mask from plastic bag
 Open dust cover and insert and attach fitting
 Rotate ON-OFF valve fully counterclockwise
 Place mask over nose and mouth.
7.15.3 Protective Breathing Equipment (Smoke Hoods)
Smoke hoods are installed in the passenger cabin. The smoke hoods provide an oxygen supply and smoke
protection, and are to be used when fighting a fire. The smoke hood is placed over the head and, when
activated, provides approximately.
Chap : 07-15-03
Date : 07-2023
7.16 Flashlight
Operation of flashlight (for emergency use only)

• remove from bracket
• flashlight will illuminate automatically
• Flashlight has a minimum duration of 30 minutes and a maximum of 4
hours.
Note: The Condition Light should flash a minimum of once every 10 seconds. Flash time reflects strength of
battery condition and duration.
Chap : 07-16-01
Date : 07-2023
7.16.1 Fire Extinguishers
Water and Halon fire extinguishers are located throughout the passenger cabin and
flight deck.
Fire Extinguisher Usage
Each class of fire calls for specialized action. Using the wrong extinguisher may
do more harm than good. For your own protection, you should know these
basic types, how to use them, and why.
WARNING: The concentrated agent, or the by-products created by the heat of the fire, is toxic when inhaled.
WARNING: If a fire extinguisher is to be discharged in the flight deck area, all flight crew members must
wear oxygen masks and use 100% oxygen with emergency selected.
Chap : 07-16-02
Date : 07-2023
7.16.2 Water Fire Extinguishers
Water fire extinguishers contain a solution of water mixed with antifreeze. Water
fire extinguishers are to be used on fabric or paper fires only. They are not to be
used on electrical or grease fires.
To use the water fire extinguisher, remove it from stowage and rotate the handle
fully clockwise. Aim the nozzle at the base of the fire and press the trigger.
CAUTION: Antifreeze compound has been added to the water which makes it unfit for drinking. Do not use
on electrical or grease type fires.
Water Fire Extinguisher Use

Preflight
Check that safety wire and seal on the handle are intact.
Normal Operation
To use the water fire
extinguisher:
 turn handle clockwise as far as possible (charges bottle with C02)
 hold bottle upright
 direct at base of flame
 press trigger to discharge
 sweep in a side-to-side motion.
Chap : 07-16-02
Date : 07-2023
Chap : 07-16-02
Date : 07-2023
To recharge in flight:
 unscrew top (the C02 charge bleeds off)
 refill with water
 replace top
 unscrew handle
 replace C02 cylinder (From Extra Life Vest)
 reinstall handle; the extinguisher is now ready to use
7.16.3 Halon Fire Extinguishers
Halon fire extinguishers contain a liquefied gas agent under pressure. The
extinguisher pressure indicator shows three pressure ranges:
 Acceptable
 Overcharged.
A safety pin with a pull ring prevents accidental trigger movement. When released, the liquefied gas agent
vaporizes and extinguishes the fire. The extinguisher is effective on all types of fires, but is used primarily
on electrical, fuel, and grease fires.
WARNING: If a fire extinguisher is to be discharged in the flight deck area, all flight crew members must
wear oxygen masks and use 100% oxygen with emergency selected.
CAUTION: For electrical fires, remove the power source as soon as possible. Avoid discharging directly on
persons due to possibility of suffocating effects. Do not discharges too close to
fire as the discharge stream may scatter the fire? As with any fire, keep away from the fuel source. Avoid
breathing vapors, fumes and heated smoke as much as possible.
Chap : 07-16-02
Date : 07-2023
Preflight
Check:
 pressure gauge is in the green band
 The ring pin is in place through the handle and lever.
Normal Operation
To use the Halon fire extinguisher:
 pull ring pin from lever and handle
 hold extinguisher upright with hand under handle and thumb on top of
lever
 from a distance of 6 to 10 feet, direct the nozzle toward the base of the fire
source
 squeeze the lever downward with thumb
 Spray at the base of the flame in quick side-to-side motion.
Note: The extinguisher stream will shoot over at 10-foot distance.
Chap : 07-16-03
Date : 07-2023
7.16.3 Emergency Locator Transmitter
One ELT is located in the windscreen stowage aft of the forward passenger entry
on the left side of the airplane.
Miscellaneous Emergency Equipment
Additional equipment is stowed at strategic locations throughout the airplane.
This includes:
 a crash axe
 megaphones
 flashlights
 first aid kits
Chap : 07-17-00
Date : 07-2023
7.17 Cabin crew individual assignments
The purpose of individual assignments is the knowledge of own responsibilities and of the other crew
members. This kind of knowledge is essential for the success of team work mission:
7.17.1 CABIN CREW ASSIGNED POSITIONS FOR DEMONSTRATION
PUR - PUR'S station P.A. announcement

Cabin Crew R1, R3 and L3 as indicated in the diagram
- Before each take-off demonstrates emergency exits, seat belts, oxygen drop out mask, life jacket and safety instructions
card (life jackets for flights over water only).
- Before planned emergency landing/ditching demonstrate bracing position and life

jacket (for ditching only).
Cabin Crew R1 by ROW 20

Cabin Crew R3 by ROW 30
Cabin Crew L3 by ROW 40
R1
R2
Chap : 07-17-02
Date : 07-2023
7.17.2 CABIN CREW ASSIGNED POSITIONS FOR TAKE-OFF AND LANDING
FOR MINIMUM CABIN CREW COMPLEMENT
The B 737-800 Crew Positions are as follows:
Purser L1 Door (FWD Jump Seat LH)

Cabin Crew 1R R1 Door (FWD Jump Seat LH)
Cabin Crew 2L L2 Door (AFT Jump Seat LH)
Cabin Crew 2R R2 Door (AFT Jump Seat RH)
7.17.3 EMERGENCY ZONES
In emergency conditions to facilitate cabin arrangements and to ensure that each passenger is complying with the
instructions and precautions given on the P-A system or by the zone responsible, the B 737-800 is divided into 2
zones.
Fwd Zone From NOSE of aircraft till FWD over wing exits.
AFT Zone From FWD over wing exits to TAIL of aircraft.
FWD zone
AFT zone
7.17.4 CABIN CREW ASSIGNED POSITIONS IN DITCHING AND CRASH LANDING
FOR MINIMUM CABIN CREWS COMPLEMENT
It is strongly recommended that each cabin Crew should always be guarding an exit whether it operable or not. In case
it is operable he/she will monitor arid expedite the evacuation and in case it is not operable he/she will make sure that
no one will use it.
Purser 1L To Guard And Open Door L1

Cabin Crew 1R To Guard And Open Door R1
Cabin Crew 2R To Guard And Open Door R3
Cabin Crew 2L To Guard And Open Door L3
12.8.1 DECK CREW EMERGENCY LANDING AND DITCHING DRILLS

The major objective behind these duties is to secure the cockpit and its occupants and to ensure proper co-
ordination between Deck and Cabin Crew.
Chap : 07-17-04
Date : 07-2023
Duties: Captain - First Officer

Before Crash Landing / Ditching
1. Remove and stow loose and sharp items, loosen neckwear.
2. Adjust your seats with full harness on. (if ditching, fit life jacket).
3. Advise PUR on type of emergency, safe exits, ETA, etc.
4. Make preliminary emergency announcement on P.A:"Your attention please. This is your Captain speaking. We
are forced to make an emergency landing/ditching in about...minutes. Your cooperation is essential the PUR will
inform you of certain procedures arid precautions you should follow"..
5. Receive cabin clearance from PUR.
6. Order crew on P-A to take their station position1000 ft above touchdown or 1min. before landing.
7. Order "BRACE FOR IMPACT" at 100ft above touchdown.
After Crash Landing / Ditching

1. Order "Attention Attention cabin crew at station" when aircraft comes to complete stop.
2. Complete cockpit shutdown.
3. Order Cabin Grew to start evacuation, activate EVAC single, stating safe exits if possible.
4. Collect required emergency equipment from cockpit.
5. Supervise /assist evacuation.
6. Leave from any available exit "preferably captain left and first officer right".
7. Keep passengers away from aircraft vicinity.
8. Attempt to join floatation aids together.
Chap : 07-17-05
Date : 07-2023
7.17.5 CABIN CREW EMERGENCY LANDING AND DITCHING DRILLS
Duties: Purser
1. Receive emergency briefing from captain "NITES"
2. Brief zone responsible accordingly.
3. Make emergency announcement in Arabic & English.
4. Get zone clearance from responsible.
5. Control cabin lights (bright/dim).
6. Inform Captain when cabin is ready. Before Crash Landing Ditching

Upon receiving evacuation order:
1. Open safe exits and inflate slide raft.
2. Make sure that all exits are guarded and passengers are being directed to safe ones.
3. Monitor evacuation, maintain co-ordination.
4. Assist in any zone if needed.
Duties: Cabin Crews Responsible For Zones (R1 and R3)
1. Receive briefing from PUR.
2. Brief Cabin Crews in your zone accordingly..
3. Secure galleys and electrical switches off.
4. Make demonstration, make emergency announcement (in case of P.A Intercommunication being U/S).
5. Brief able bodied passengers on operating exits.
6. Assist and make sure that cabin Crews in your zone are calm and performing well.
7. Give zone clearance to PUR.

1. Upon receiving evacuation order or evacuation signal:
a) Open safe exits and inflate slides .
b) Make sure that all exits in your zone are guarded and passengers are being
directed to safe ones.
2. Direct passengers to safe exits by shouting, "OPEN YOUR BELTS AND
COME THIS WAY".
3. Monitor and expedite evacuation in your zone.
4. Direct passengers away from aircraft vicinity.
Duties: Cabin Crews (- L2 – R2) Before
Crash Landing / Ditching

1. Open curtains and partition, close overhead bins.
2. Collect loose arid sharp objects from cabin and passengers, and stow them in the toilets.
3. Make sure by checking with passengers that they are complying with instructions and announcement.
4. Seat children next to adults, seat adults next to invalids, seat families together
5. Make demonstration; distribute blankets, pillows for bracing and life jackets for ditching.
Chap : 07-17-05
Date : 07-2023
6. Make sure that passengers and exits are free from obstructions.

1. Upon receiving evacuation order or evacuation signal:
a) Open safe exits and inflate slides raft.
b) Make sure that all exits in your zone are guarded and passengers are being
directed to safe ones.
2. Direct passengers to safe exits by shouting "RELEASE YOUR BELTS AND COME THIS WAY".
3. Collect needed emergency equipment, food and water from your zone (only in ditching or crash landing away from
airport).
4. Direct passengers away from aircraft vicinity.
Chap : 08-00-00
SECURITY Page : 01
Date : 07-2023
Contents
8.1 security............................................................................................................................................................................. 3
8.2 Security instructions and Guidance............................................................................................................................. 3
8.2.1 General........................................................................................................................................................................ 3
8.2.2 Co-operation with Airport Authority...................................................................................................................... 3
8.2.3 Security Policy Statement......................................................................................................................................... 3
8.2.4 Duty Operations Staff............................................................................................................................................... 3
8.2.5 Captain and PUR Responsibilities............................................................................................................................ 3
8.2.6 Identification Cards................................................................................................................................................... 4
8.2.7 Crew Baggage Security............................................................................................................................................ 4
8.2.8 Security Measures.................................................................................................................................................... 4
8.2.9............................................................................................................................................................Access to Aircraft
................................................................................................................................................................................................... 5
8.2.9.1............................................................................................................................................................Ramp Areas
............................................................................................................................................................................................ 5
8.2.9.2Persons with Statutory Right of Access.............................................................................................................................. 5
8.2.9.3 Cockpit Security................................................................................................................................................ 5
8.2.9.4 Admission to cockpit......................................................................................................................................... 6
8.2.9.5 Unattended Aircraft........................................................................................................................................... 6
8.2.9.6 Night Stops....................................................................................................................................................... 6
8.2.9.7 Aircraft Visits by the Public........................................................................................................................ 7
8.2.10 Passengers........................................................................................................................................................ 7
8.1.10 A Personal Searches......................................................................................................................................... 7
8.1.10 B Diplomatic Immunity........................................................................................................................................ 7
8.1.10C Passengers; Failing to Board after Check-In...........................................................................................7
8.1.10 D Passenger Baggage Identification.............................................................................................................................. 8
8.1.10 E Rush Baggage................................................................................................................................................ 9
8.1.10 F Hand baggage................................................................................................................................................. 9
8.1.10 G Firearms & Other Prohibited Weapons...................................................................................................9
8.1.11 Unruly Passengers............................................................................................................................................. 9
8.1.11A General............................................................................................................................................................ 9
8.1.11B General Policy ............................................................................................................................................. 10
8.1.11C AURES FLIGHT ACADEMY Conditions of Carriage ............................................................................. 10
8.1.11D Captain Authority ......................................................................................................................................... 10
8.1.11E Smoking ....................................................................................................................................................... 11
8.1.11F Passenger Smoking in the Cabin .............................................................................................................. 11
8.1.11G Passenger Smoking in the Toilet .............................................................................................................. 11
8.1.11H Passenger Disturbance Report ................................................................................................................... 11
8.1.11I Handling Unruly Passengers ................................................................................................................... 11
8.1.11J Actions ..................................................................................................................................................... 11
8.1.11K Before Boarding ........................................................................................................................................... 11
8.1.11L After boarding ...................................................................................................................................... 11
8.1.11M During the flight ................................................................................................................................................... 12
8.1.11N After Landing ....................................................................................................................................... 12
8.1.11O Arrival ................................................................................................................................................... 13
8.1.11P Written Statements .............................................................................................................................. 13
8.1.11Q Additional Considerations ....................................................................................................................... 13
8.1.11 R Handover to Police .............................................................................................................................. 14
8.1.12 Passenger Restraint ...................................................................................................................................... 14
8.1.12A Reports ................................................................................................................................................... 15
8.1.12C Sedation ................................................................................................................................................... 15
Chap : 08-00-00
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Date : 07-2023
Chap : 08-00-00
SECURITY Page : 02
Date : 07-2023
8.1.12C Emergency ............................................................................................................................................... 15

8.1.12D Removal of Restrained Passengers ..................................................................................................... 15
8.1.12E Notification to Authorities ............................................................................................................................ 16
8.1.12F Prosecution .................................................................................................................................................. 16
8.1.12 G Crime on Board ................................................................................................................................... 16
8.1.13 Searching and Guarding of Aircraft ....................................................................................................... 16
8.1.13A General ................................................................................................................................................. 16
8.1.13B Routine Checking ................................................................................................................................ 16
8.1.13C Flight Deck and Exterior ..................................................................................................................... 16
8.1.13E Aircraft Searches ................................................................................................................................. 17
8.1.13 F Search technique ................................................................................................................................. 17
8.1.14 Procedures for Unattended Aircraft .............................................................................................................. 17
8.1.14A Sealing of Aircraft .................................................................................................................................... 18
8.1.14C Pre-flight Search of Aircraft ....................................................................................................................... 18
8.1.14D Hold Baggage ...................................................................................................................................... 18
8.1.14 E Guarding of Aircraft ..................................................................................................................................... 18
8.1.15 Crew Security ........................................................................................................................................... 19
8.1.16 Inadmissible and Deportee Passengers ................................................................................................. 19
8.1.16A Terms and Definitions ......................................................................................................................... 19
8.1.16 B Handling Procedures ................................................................................................................................... 20
8.1.17 Bomb or Sabotage Threats ........................................................................................................................... 21
8.1.17A General ..................................................................................................................................................... 21
8.1.17B Bomb Threat Classification ..................................................................................................................... 21
8.1.17C Handling of Bomb Threat ........................................................................................................................... 21
8.1.17E Aircraft is on the ground ..................................................................................................................... 24
8.1.17F Aircraft taxiing .......................................................................................................................................... 24
8.1.17G Aircraft is In Flight and after landing "evacuation" ............................................................................... 24
8.1.17H Located Bomb On board ........................................................................................................................ 25
8.1.17I Explosive device emergency safety procedures .................................................................................. 25
8.1.17J Open bomb .............................................................................................................................................. 25
8.1.17 K Stations with No Representatives of AURES FLIGHT ACADEMY .................................................... 26
8.1.18 Hijacking /Unlawful Seizure of Aircraft ......................................................................................................... 26
8.1.18A General ..................................................................................................................................................... 26
8.1.18B Hijacker Profile ............................................................................................................................................. 26
8.1.18C Guidelines in Dealing with Hijackers ..................................................................................................... 26
8.1.1.8D Post Hijack .............................................................................................................................................. 28
8.2 Reserved ....................................................................................................................................................................... 29
8.3 Appendices ................................................................................................................................................................... 29
8.3.1 Legal Aspects ................................................................................................................................................... 29
8.3.12. Tokyo Convention and its Countries ........................................................................................................... 29
8.3.1.3 DACM 121.575 (Alcoholic Beverages) ....................................................................................................... 31
8.4 Check Lists .......................................................................................................................................................... 32
8.5. BIOMCHEMICAL WEAPONS ...................................................................................................................................... 41
8.5.1. Introduction ........................................................................................................................................................... 41
8.5.2. Biological weapons ............................................................................................................................................... 41
8.5.3. Industry Exposure ................................................................................................................................................. 42
8.5.4. Employer Responsibilities ..................................................................................................................................... 42
8.5.5. Identification .......................................................................................................................................................... 42
8.5.6. Employee action ................................................................................................................................................... 43
8.5.8 Discovery of suspicious items in terminals and other buildings .............................................................................44
Chap : 08-01-00
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Date : 07-2023
8.1 security
8.2 Security instructions and Guidance
8.2.1 General.
This section refers in general Terms to the precautions and procedures applicable to Flying Staff, and may be
supplemented by information in Aircrew Circulars. Any incident, which has a bearing on security, is to be reported to Right
Operations Director and .Security Manager.
8.2.2 Co-operation with Airport Authority

AURES FLIGHT ACADEMY staffs are to comply with security procedures required by airport authorities at airports in
regular use by AURES AVIATION. Corporate security will ensure that our procedures are compatible with local
regulations. In the event of operation or diversion to an aerodrome where there is no AURES FLIGHT ACADEMY agent,
the captain is to liaise with the local authorities to ensure the safety and well being of his passenger and aircraft.
8.2.3 Security Policy Statement

AURES FLIGHT ACADEMY supports the security specifications and practices for international airports and aircraft
operations as developed by ICAO. AURES FLIGHT ACADEMY applies a decentralized. Concept based. on the
fundamental principle that all AURES FLIGHT ACADEMY functionaries are responsible for evaluating the need for and
maintaining appropriate and reasonable security arrangements within their field of activity and area of responsibility.
AURES FLIGHT ACADEMY staff will accept airport security measures as imposed by the appropriate authorities and
assist the authorities to
the extent possible in carrying out such duties.
8.2.4 Duty Operations Staff

Station Manager and/or Dispatcher on duty is responsible for informing all Aircraft Captains and PUR's of any security
matter related to the Flight Crews' current operation and/or duties.
8.2.5 Captain and PUR Responsibilities.

The Captain is the AURES FLIGHT ACADEMY designated In flight Security Coordinator, is fully responsible for the
safety of the aircraft, its load, passengers and all crew members aboard and ensuring that security procedures at the
aircraft and pertinent to the particular flight have been completed prior to departure, during transits and before leaving the
aircraft after flight,
 The PIC will coordinate with the other crew members in cases of sabotage and hijacking and shall notify the other
crewmembers of the nature of any threat and acts in accordance with company policy. He initiates the required aircraft
searches.
 Acts of unlawful interference should be mentioned to the crew by the PIC at every pre-flight briefing.
 In case of arrested hijacker on board. The PIC will advise the Airport Authority, who will decide what to do with the hijacker.
 If the aircraft falls under the control of one hijacker or more, then the PIC will assume full responsibility for the fate of the
aircraft.
 In case of a security problem on board during the flight, all crew members will offer any possible assistance to the Pilot in
Command or his delegate.
 If the PIC approves the admission of anyone into the cockpit as per of DACM Rules, the PUR shall be informed and he will
inform the rest of the crew members.
Chap : 08-02-05
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Date : 07-2023
 Outside ALGERIA and during layovers, assigns a cabin crewmember to keep the crew baggage under continuous
supervision.
 He is a member of the crisis management team for threats involving his .aircraft, he organizes and coordinates the activities of
his crew and liaises with authorities..
 The PUR must report to the Captain that a Cabin Security check has been, completed
Before passengers aboard the aircraft the check should consist of a visual inspection of the flight deck, galley, toilets and
cabin and a visual inspection of the interior of the aircraft the objective of these checks is to ensure that there are no
unauthorized personnel or prohibited items on. Board the aircraft Advice on requirements and procedures at particular
Stations can be provided by the Security Department.
8.2.6 Identification Cards.

Each employee must wear AURES FLIGHT ACADEMY Identification Card (ID card) along with the Airport Security Pass
issued (if applicable) for the duration of his employment Flying crews are required to visibly display their Identification
Card when, on duty within the restricted zone at an airport. It is the individual's responsibility to ensure his card remains
valid and that he is familiar with its conditions of issue and, use. All reasonable care is to be taken to prevent loss or theft
of an ID or Security passes, particularly when OFF duty, due to the security implications of misuse. This is even more
serious if other identifying documents such as passports and licenses are lost or stolen at the same time. Loss or theft of
an ID or Security passes should be reported to the AURES FLIGHT ACADEMY Security and Right Operations
Departments as soon as possible. If away from base the incident should be reported to the Captain and, if possible, to the
Police and a Police Report obtained; then to be reported to AURES FLIGHT ACADEMY Security and Flight Operations
Departments as soon as possible.
8.2.7 Crew Baggage Security.

All crew baggage should carry an identification label giving full name and rank of the crewmember. Baggage tag
supplies are to be protected in locked storerooms and counter supplies are kept under observation and secured. Crew
members must not leave their baggage unattended at all time. Crew members must not accept the carriage of sealed
parcels from third parties. Any sealed package belonging to a crew member shall at all times be earned by the crew
member concerned onto the aircraft personally and shall not be entrusted to any other crew members.
The individual crew member is responsible for the handling and security of his personal baggage. Adherence to the
following procedures is required:
 Keep your bags locked when you are not using them.
 Maintain security of your entire carry-on bag.
 Before leaving hotel, make sure all items in your bags belong to you and have not been tampered with.
 Keep your bags in view at all times in public areas such as Lobbies, boarding lounges, restaurant, restrooms, hotel or terminal
buildings.
 .Never accepts anything for carriage, including letters or envelopes, given by strangers, fellow employees or
acquaintances.
8.2.8 Security Measures.
1. The Three categories of security measures are as follows:

2. Standard Security Measures (SSM) - These are the basic security measures which must be applied at all times.
3. Enhanced Security Measures (ESM) - These are the enhanced security measures which should be applied in addition to
the standard security measures. They are required when the general threats against AURES AVIATION
increases and when Corporate Security instructs that they should be implemented.
4. High Risk Security Measures (HRSM) -The high risk security measures are to be applied in addition to the standard security
measures and the enhanced security measures, when there are VIP flight or when the corporate
.Security judges that there is a threat directed against a specific fligh
Chap : 08-02-09
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Date : 07-2023
8.2.9 Access to Aircraft
8.2.9.1 Ramp Areas

Only authorized persons are allowed in the vicinity of AURES FLIGHT ACADEMY aircraft or equipment:
 AURES FLIGHT ACADEMY Staff or appointed agents in ramp areas must be vigilant at all times.
Any suspicious behavior is to be .challenged; the suspect reported to the airport authorities, end, where possible, kept
under observation until the arrival of security staff. All AURES FLIGHT ACADEMY staff in ramp areas or in the airport
restricted zone must wear an ID and Airport Security passes.
8.2.9.2 Persons with Statutory Right of Access

DACM Right Operations Inspectors and Surveyors, Customs, Immigration and Police Officers and AURES FLIGHT
ACADEMY Security Inspectors may board AURES FLIGHT ACADEMY aircraft at any time in ALGERIA or overseas to
carry out their official duties. All such personnel carry an identity document issued by their controlling authority and which
they must be asked to produce.
8.2.9.3 Cockpit Security

Cockpit door must be locked after closure of the last passenger door.
o Cockpit door may be opened after the first external passenger door has been opened.
o Follow leaving or accessing the cockpit procedure.
o Visits to flight deck by passengers are not allowed.
o Use of jump seats by ticketed persons is not allowed.
o Cockpit doors and surrounding bulkhead are reinforced and made resistant to forced entry.
o Cockpit door is locked from inside the cockpit with bar/bolt locking device, or electrically closed.
o Pilots can monitoring the entire area outside the flight crew compartment door to identify persons
requesting entry and detect suspicious behavior or potential threat by using CCTV system (if
installed).
o Locked Flight Deck Door during normal Operations.
 
 Situation  procedures
The flight deck door must be closed and locked at latest after closure
Boarding
of last external passenger door
When cabin is secure, the PUR will call the PIC through the
Taxing
INTERPHONE to inform PIC that the cabin is ready for take off.
take off The flight deck door must be closed and locked
Flight deck door must be closed and locked until seat belt signs
Climb
switched off.
When seat belt signs have been switched off, Cabin Crew should
Cruise flight deck service approach flight deck after contacting flight deck through the
INTERPHONE
It has to be ensured that time of absence of one cockpit crew
member is as short as possible and another cabin crew is seated in
Physical needs
the cockpit Forward galley area clearance must be ensured by cabin
crew before
Itopening
deemscockpit door.
essential, especially during night flights, that cabin crew
Visit to the flight deck by crew members members visit the flight deck frequently. PIC / Captain have to brief
cabin crew respectively.
Seat belt signs shall be switched on at the top of descent The flight
deck door must not be opened after the seat belt sign is switched on,
Descent /Approach
except when opening is authorized by PIC/Captain. Upon reaching
10,000 ft Sterilized Cockpit Policy and Procedures In effect
Chap : 08-02-09
SECURITY Page : 06
Date : 07-2023
After landing gear down on final approach, PIC will announce on the
Interphone for cabin crew to be seated for landing.
Flight deck door may be opened after disembarkation of last
On blocks
passenger.
Abnormal situation in cabin unruly Cabin crew must inform flight crew about any situation in cabin that is
passenger, passenger smoking, reported considered as an abnormal situation.
concerns of passengers or concerns of *Note: Cabin crew should not be intimidated by locked flight deck
crew members door.
*During a passenger disturbance at any threat level, the flight deck
door must be kept locked until the situation is definitely, under control
*PUR signs unruly (disruptive) passenger form when advised by the
PIC.
Unruly passenger
*Contact to the flight deck shall be by interphone.
*Different procedure to be followed in the event of hijacking.
Procedure to be briefed by PIC to cabin crew prior to departure of
flight
Standard procedure for incapacitation.
Pilot incapacitation The decision to open the flight deck door for safety reasons rests with
the remaining flight crew.
Note: When the terms "contact, inform, communicate and approach" used for cockpit security procedures, it shall imply the
use of INTERPHONE and the code (password which has been agreed upon during flight briefing.
8.2.9.4 Admission to cockpit
Rights from, to hand over USA, Canada and UK: No person may be admitted unless this person is a company
crewmember (UK airspace .active crewmember), DACM inspector, assigned persons to perform duty in the cockpit, and
any other person property authorized, e.g. maintenance personnel, ATC controllers.
8.2.9.5 Unattended Aircraft

No air bridge, powered Jet-way, or any other means of direct access from terminal or prior to aircraft may be in position
against AURES FLIGHT ACADEMY aircraft unless under surveillance by AURES FLIGHT ACADEMY staff or handling
agents’ or security guards/When aircraft are left-unattended on the ramp, they should be parked with all doors, hatches
and windows closed and steps and ground equipment withdrawn except when parked within the restricted zone 'and
subject to the surveillance mentioned above.
8.2.9.6 Night Stops

At normal planned night stops where adequate Station staff and security facilities exist, the Captain's responsibility for
the safety of his aircraft is delegated to the AURES FLIGHT ACADEMY Station Manager (or senior staff member or
agent) after it has been safely positioned for unloading. At unplanned stops and at Stations where the staff is insufficient
or unsuitable to accept responsibility, the Captain is to take all possible precautions for the safety of the aircraft, if
necessary detailing Aircrew members to guard it.
Chap : 08-02-09
SECURITY Page : 07
Date : 07-2023
8.2.9.7 Aircraft Visits by the Public
The Public are not generally admitted to the airside of an airport for the purpose of viewing aircraft for which AURES
FLIGHT ACADEMY are responsible. An exception may be made for public relations. And/or sales promotion visit
authorized by Corporate Security in conjunction with the aircraft Captain, if appropriate. Visitors are to be accompanied at
all times by a responsible staff member and display an I.D pass issued by the Airport Authority.
8.2.10 Passengers
8.2.10 A Personal Searches
All passengers, their hand baggage, and any duty free items are to be searched before boarding the aircraft; the use of
electronic metal detectors is approved for this purpose. Local security screening and boarding procedures must not
permit passengers to by pass this personal search. Deportees are subject to the same requirements and procedures in
respect of personal and hand baggage search as other passengers.
Any article considered a "security risk" is to be taken from a passenger and not loaded on any aircraft At the discretion of
security staff and with the consent of the Commander, certain items may can be boarded but only if those items can be
secured in the aircraft hold and are not accessible from the cabin.
8.2.10 B Diplomatic Immunity
Members of Foreign Diplomats and members of certain international organizations (e.g. United Nations Organizations)
enjoy diplomatic privileges, including immunity from compulsory personal search, and in many cases immunity from the
compulsory search of their personal baggage. This can include spouses and children travelling with any such person.
Diplomatic Immunity is subject to reciprocal agreements with other countries. Sealed diplomatic bags .may Be earned in
the passenger cabin without examination of contends, provided station staff is satisfied with the authenticity of their seals
and the courier's credentials, and the commander informed. Under no circumstances may an airline, insist on the courier
being separated from his bag.
8.2.10C Passengers; Failing to Board after Check-In

The Direction concerning carriage of hold baggage requires that a check be carried out prior to departure confirms that all
passengers who have checked in baggage for carriage in the hold have boarded the aircraft. Whenever the final head
count determines that a passenger has not boarded, the flight may not depart whit the missing passenger’s baggage on
board.
1. Immediate steps are to be taken to identify the passenger and the reason for not boarding the aircraft.
2. All hold baggage belonging to that passenger is to be located and OFF loaded in certain circumstances
this may necessitate the off loading of all baggage for passenger’s positive, personal identification in
order to locate the baggage of the passenger who failed to board.
3. Any baggage off loaded in these, circumstances is to be removed to a designated safe, area and dealt
with in accordance local security regulations.
Chap : 08-02-10
SECURITY Page : 08
Date : 07-2023
8.2.10D Passenger Baggage Identification

When Passenger Baggage Identification is considered necessary, the following procedures must be adopted:
 If the aircraft has already been loaded, the holds must be emptied of passenger baggage. -The Commander
should ensure that no baggage is left behind the holds.
 Sufficient baggage handlers should be made available and all baggage must be placed on the tarmac in parallel rows
beyond the wings of the aircraft. If the weather is severe and there is sufficient space to perform this passenger baggage
identification under cover, this should be arranged
 There should be sufficient gaps in the rows, and space between them to enable the passenger to walk between
the rows to identify "their baggage.
 Before the passengers leave the aircraft a clear announcement should be made, by the PUR, over the public address
system informing them that they will be obliged to identify" their own baggage. They should be instructed to take their flight
coupon/boarding card with baggage tags with them and to leave cabin baggage on board the aircraft.
 If possible there should be one set of steps for the passengers to disembark from and another set of steps for them to
re-board after identifying their baggage.
 The crew must control the flow of passengers leaving the aircraft and ensure that there are no more than ten
passengers on the tarmac on one time.
 Ground staff must ensure that the identification is carried out in an orderly manner and that when a passenger has
identified his baggage the baggage tags correspond with the baggage tags on the ticket cover/boarding card
 As the bags are identified, they should be .marked with a sticker, chalk or crayon and immediately placed in a
container trolley .or loaded directly on to the aircraft Ground staff must monitor passengers to ensure that no item of hold
baggage taken back on board the aircraft by the passengers and that no item is .removed from the hold baggage and taken on
board the aircraft.
 Whenever this process leaves a bag unidentified the baggage tag number and the name on the unidentified
baggage should be noted and an announcement made over the public address system for the owner to come
forward to identify the remaining baggage on the tarmac.
 Any unclaimed baggage must be removed to a designated safe area and dealt with in accordance with in local
security regulations
Note: The passengers should always be taken to the baggage under no circumstances should the baggage be taken
on
board the aircraft for identification.
Chap : 08-02-10
SECURITY Page : 09
Date : 07-2023
8.2.10E Rush Baggage

Rush Baggage is baggage, which has been mishandled due to reasons beyond the passengers control and shall be
delivered to the passenger.
Rush baggage can be sent under the following conditions:
 It must be screened
 It must be ensured that the passenger has already traveled
 Rush Baggage must be stored at the airport in secure storage area.
8.2.10 F Hand baggage

Flying crew and ground staff are to make a careful check, particularly at transit and terminal, stations that passengers
who have completed their flight have left no bags or packages on the aircraft. If an item cannot be identified, do not touch
it Clear the area and call Security. On no account must a suspicious object be touched or moved.
8.2.10G Firearms & Other Prohibited Weapons

It is a firm policy of AURES FLIGHT ACADEMY that firearms and potential weapons must not be allowed 'under any
circumstances, to be carried on the Flight Deck or in the cabin of the aircraft in the custody of the Commander or any other
crewmember. Firearms and potential weapons may be carried but must be loaded in the aircraft hold. In the case of
firearms the weapon and any ammunition should be wrapped separately.
8.2.10Unruly Passengers
8.2.11A General
Individual passengers or groups of passengers, with the potential to behave in a disorderly manner generally fall into the
following categories;
 Those who disregard repeatedly the instructions of the crew or AURES FLIGHT ACADEMY Ground staff;
 Those who behave abusively in general
 These who refuse to follow the company regulations (no smoking, use of electronic equipment, etc).
 Those related to the use of excessive amounts of alcohol and the use of both prescription and non-prescription drugs
Chap : 08-02-11
SECURITY Page : 10
Date : 07-2023
8.2.11B General Policy

Unruly behavior at check-in, boarding gate, lounges or on board the aircraft, conflicts with our goal to be a safe and
secure airline and lowers the level of customer satisfaction felt by other passengers. It also places additional and often
unacceptable burdens on crew members and ground staff. AURES FLIGHT ACADEMY policy, outlined below, applies to
all passengers, regardless of status perceived or otherwise.
 Not to tolerate any physical or verbal assault by passengers on AURES FLIGHT ACADEMY
employees whilst they are on duty or away from their home base whilst on company business.
 Not to tolerate any disorderly or unruly behavior by passengers or any person on board our aircraft.
 To empower crews and ground staff to take reasonable steps to prevent disruptive and unruly behavior
and, where necessary, to deal with it as effectively as practicable including refusal to carry passengers
who have the potential for creating disturbances, on board the aircraft and who therefore could endanger
the flight safety or any person.
 To empower crew to refuse further alcohol to passengers who appear to be intoxicated or on the verge of
becoming so on beard AURES FLIGHT ACADEMY aircraft.
 To support crew and ground staff taking such action.
 To encourage the police to prosecute unruly passengers in appropriate cases particularly where there
have been assaults on AURES FLIGHT ACADEMY staff.
 To assist and support crew members and ground staff who are required, after an incident, to give witness
statements to the police or to appear in court proceedings when Passengers are prosecuted.
 To provide appropriate training to crew and ground staff in dealing with conflict and its aftermath.
 To deny future carriage to unruly passengers who remain a threat to employees of AURES AVIATION
8.2.11C AURES FLIGHT ACADEMY Conditions of Carriage

AURES FLIGHT ACADEMY may refuse carriage or onward carriage of any passenger if, in the exercise of its
reasonable discretion, AURES FLIGHT ACADEMY finds it necessary for any of the following reasons:
 To ensure the safety of the aircraft or its occupants;
 To prevent violation of any applicable laws, regulations, or orders of any State or country to be flown from,
into or over
 The conduct, age, mental or physical state of the passenger is such as to require special assistance from
AURES FLIGHT ACADEMY (unless prior arrangements are made), or cause any risk or hazard to
himself or to other persons or property;
 Passenger causes discomfort or makes himself objectionable to other passengers or property;
 Passenger has failed to observe the instructions of AURES FLIGHT ACADEMY staff.
8.2.11D Captain Authority

The Tokyo Convention Act 1963 confers powers upon an aircraft Commander in respect of offences and certain other acts
committed on board an aircraft. Refer to Tokyo Convention Countries in the current chapter.
Failure to obey the lawful commands of the Captain for example, observe the seat belt sign) is a criminal offence.
If at any time between doors closed and doors opened the Captain has reasonable grounds for believing that any person
on board the aircraft has done or is about to do anything that may jeopardize:
 The safety of the aircraft or persons or property on board or
 The good order and discipline on board.
 The Captain may take all reasonable measures including restraint to:
 Protect the safety of the aircraft;
 Protect persons or property on board
 Maintain good order and discipline on board;
Chap : 08-02-11
SECURITY Page : 12
Date : 07-2023
 Enable him to deliver such person to competent authorities or to disembark him in. accordance with provisions of
the Tokyo Convention.
The aircraft Captain may authorize the assistance of, Security, other crew members and may request or authorize, but
not order, the assistance of passengers to restrain, any person whom he is entitled to restrain.
Additionally, any crew member or passenger may without the Captain authority, take similar measures if he believes
these to be immediately necessary to protect the safety of the aircraft, its occupants or contents.
8.2.11E Smoking
Failure to obey the "No Smoking Sign" is a threat to safety and an offence under ALGERIAN Law.
8.2.11F Passenger Smoking in the Cabin
If the cabin crew observe a passenger smoking in the cabin they will immediately inform him to refrain from doing so.
However, if the same passenger repeats the offence the PUR must obtain his name, seat number, final destination and
pass this information to the Captain who in turn will inform dispatch who will relay this information to Commercial
Department who will cancel the passenger's onward travel arrangements on AURES FLIGHT ACADEMY aircraft
8.2.11G Passenger Smoking in the Toilet
If the cabin crew observe a passenger smoking in the toilet the PUR will immediately obtain his/her name, seat number,
final destination and pass this information to the Captain who in turn will inform dispatch who will relay this information to
the Commercial Department who will cancel the. Passenger's onward travel arrangements on AURES FLIGHT
ACADEMY aircraft.
Note: Please, do not hesitate to inform dispatch as soon as possible by means of Radio, Station Manager, Telex,
Fax, etc.
8.2.11H Passenger Disturbance Report
In the event that a passenger causes disruption in the cabin by refusing to follow instructions form either the Captain or the
PUR, a "Passenger Disturbance Report" must be filled.
8.211I Handling Unruly Passengers
8.2.11J Actions
8.2.11K Before Boarding

Any observation of extraordinary inadequate behavior of any AURES FLIGHT ACADEMY passenger should lead to his
exclusion from any AURES FLIGHT ACADEMY fight. Check-in, lounge and gate personnel are responsible for preventing
any bearding of such passenger. "The station personnel are informed about further proceedings when a passenger is
excluded from a flight (like baggage
off-loading etc.
8.2.11L After boarding.

The Captain informs the station personnel if a passenger is to be excluded form a light. The passenger is to be
disembarked and the further proceedings are handled, by the station personal and others (security staff, police …etc.
Chap : 08-02-11
SECURITY Page : 12
Date : 07-2023
8.2.11M During the flight.

Captains should be thoroughly familiar with the powers given to them by the Tokyo Convention and .these powers should
be exercised whenever warranted. 'The company will give the Captain full backing any time these powers are legally
used. If the Captain considers that a passenger's behavior jeopardizes the safety of the aircraft or persons on -board, he
should decide on the necessary action to take.
The Captain must communicate to dispatch as soon as possible, dispatch will inform fie handling agent at the station of
arrival who will in turn inform the security authorities as appropriate.
Early communication of the Captain essential to allow Airport Authority to determine the best course of action when the
aircraft lands.
• The Passenger Disturbance Report the basis of a formal complaint on arrival and a copy shall be
handed over to the authorities.
Cabin Crew
If at any the time cabin crew notices an unusual behavior on the part of a passenger, the PUR must be advised. PUR will
attempt to diffuse the situation by ascertaining the underlying causes and identify any remedial responses that might be
introduced including moving an individual to a new seat, if they continue with unruly behavior; verbal warning will be given
to the passenger. If a passenger's behavior results from the non-observance of a legal requirement then the PUR is to
clearly advise the passenger of the regulations. The passenger is to be left in no doubt as to legal requirements if this
exists. For this purpose the Passenger Disturbance Report Form has been created and must be completed by the PUR.
Act according to the following levels, after discussion with the Captain:
1. The. Captain should be informed whenever possible before any action is taken with problem passengers
in the cabin and kept informed of all developments.
2. Verbal warning to passenger (same wording as on written notice to passenger)
3. PUR obtains written statements from at least three passengers.
Note: Service of alcohol shall be within safe limits and performed by cabin crew only.
Any passenger who seems to be under the excessive influence of alcohol should not be served any more alcohol (if any)
by the cabin crew.
If alcohol is the reason for any unacceptable behavior then the cabin crew shall stop serving .alcohol to that person and
shall take measures to avoid escalation.
By order of the captain, the cabin crew may temporarily confiscate any alcohol brought on board by that person. The
alcohol must be given back to that unruly passenger' when he leaves the airplane.
If the passenger conduct is considered harmful to the safety of the aircraft, other passengers and the crew and an means
of placating him have been exhausted, the PIC may decide on using restraint devices (such as extra seat belts, non-
harmful restraints or handcuffs (if authorized).
1. During passenger disturbance, cockpit door must stay locked until the situation is under control
2. The authorities will be called to meet the passenger at the arrival station for positive identification of the
passenger
8.2.11N After Landing

1. On the ground offload him/her, if he refuses to leave the aircraft, PIC should not use force but call for
police assistance.
2. When a passenger has been restrained, a diversion is only to be considered in exceptional
circumstances, taking into account the safety of the aircraft
3. PIC calls the security authorities to meet the aircraft at the arrival station and makes positive
identification.
4. PIC provides the authorities with information and evidence
5. The PIC, depending en the seriousness of the offence, may lodge a forma! Complaint
6. The PIC and Crew are relieved of responsibility in any proceeding formalities.
Chap : 08-02-11
SECURITY Page : 13
Date : 07-2023
8.2.11O Arrival
The support, which can be expected from Ground Services and Security Staff at the arrival station, will depend on the
local set-up. Advice on what assistance to expect at each station must be made available to Captain immediately- Some
situations could be judged by the Captain to be serious but may not warrant a formal complaint to local authorities.
However it is the Captain responsibility to raise an Air Safety Report and to notify AURES FLIGHT ACADEMY Security
of the incident for them to "follow up. If the situation is deemed serious and warrants a complaint to local authorities,
the Captain should notify the station of arrival as well as dispatch of the situation en board requesting the Security
Authorities to meet the aircraft on arrival.
8.2.11P Written Statements

The PUR should obtain statements from other passengers and/or crew about the incident. Details of witness names and
addresses should be noted. Other details, which will be useful to the Police, are:
• Aircraft registration;
• Captain's name;
• Aircraft position and the time of the incident;
• Name, nationality and details of the unruly passenger's Journey;
• Description of the incident.
Where possible the passenger's return ticket should be taken and handed over to the Airport Manager en arrival.
8.2.11Q Additional Considerations

Signatory countries to .the Tokyo-Convention are obliged to take custody of such passengers.
The Captain has the obligation, to deliver evidence and information to the authorities at the point of landing.
The Captain, any crew member and any witness passenger are relieved of responsibility in any proceeding for necessary
and reasonable actions taken in accordance with the Tokyo-Convention.
Measures, "which are unnecessary for the purposes outlined, will not entail immunity.
When a Captain intends to off-load a person to the police or Immigration authorities in a State signatory/to the
Convention, the following details are to be passed oh first contact with ATC:
• Destination and ETA
• Aircraft registration and nationality
• Captain's name.
• Name, nationality and details of journey of person under restraint
• Description of incident and aircraft position at the time.
• Names of up to three witnesses.
• Whether it is intended only to disembark the person concerned or to deliver him to the police or
Immigration authorities.
Under the law, a physical or verbal assault can only take place against an individual not against a corporation. A
crew/member that has been assaulted has the right to file an individual civil or criminal complaint against the offender.
Utmost consideration must be given to the possible consequences before the initiation of any complaint (erg. Possible
disruption of the flight schedule when out of base), flt is strongly recommended therefore, that advice be sought from the
Company before, doing so the PIC should refer to Legal Department.
Chap : 08-02-11
SECURITY Page : 14
Date : 07-2023
8.2.11R Handover to Police
Upon arrival, the Captain shall make a Public announcement requesting all passengers to remain seated. The PUR will
co-ordinate with the Captain to identify the unruly passenger(s) to the authorities. AURES FLIGHT ACADEMY ground
staff will ensure that Police/Security personnel meet the aircraft, on arrival. When Police assistance arrives at the
aircraft the Captain should communicate with them using a form of words, which approximates the following:
It is alleged that an incident has occurred on this flight, threatening the Safety (or good order and discipline) of the flight
and I wish you to investigate it. The following persons were present at 'the incident.
The Captain should make a Police report and also make available to the police the written notes and details from
witnesses. It must be noted that whenever" law enforcement officers are "called to meet the flight, written statements will
be taken on arrival and crew may be
interviewed.
If the incident had occurred and been reported outside ALGERIA, the Captain must report it to dispatch
immediately.
A violent or unruly passenger may be disembarked in any .country where the aircraft lands irrespective of passenger
nationality.
PIC must report any disembarkation and the reason of it.
• To the appropriate authority of the country of disembarkation.
• If the Captain, having taken all reasonable steps, is unable to make the report. Then the senior member
of the AURES AVIATION/Handling Agent ground staff should be asked to ensure that the report is
made.
If the Captain believes the passenger has committed a serious offence under the law in force-in ALGERIA, he may
deliver that person, giving due notice before or as soon as possible: after landing, of the delivery of that person and the
reason
for h; to a Police Officer of the Airport Police in any country, which is a Tokyo Convention Country (Annex B), to an Officer
haying similar functions. A passenger disturbance Report must be completed.
8.2.12Passenger Restraint
There are occasions when passengers demonstrate violent or unruly behavior. In almost every case, sympathetic
handling and reassurance by the cabin crew is sufficient to calm the passenger down. .It is within the normal legal
authority of the Captain to instruct passengers to follow instructions from members of the crew with regard to
unacceptable behavior. Crew must exhaust all necessary steps to placate an unruly passenger and persuade him to
adhere to crew instructions.
Where a passenger continues to be unruly and cannot be subdued, it is legitimate for the crew to take reasonable action
to prevent the passenger continuing with such behavior. Crew may have to resort to using the Passenger Restraint
Devices.
Note: Under ALGERIAN law, the Captain has the power to restrain a passenger only if the passenger becomes
unruly whilst the aircraft is airborne. If the passenger is unruly when the aircraft is still en the ground, the Captain
should have the passenger offloaded. If the passenger refuses to leave the aircraft, the Captain should not use force
but should call for police assistance to have the passenger removed.
• The use of these devices requires the express approval of the Captain. In making his decision, the Captain will
consider the following:
• All other means of placating the passenger must have been exhausted.
• The passengers conduct must be harmful to the safety of other passengers, crew or the aircraft
• That the act of attempting to place a restraint device on the passenger may further aggravate the situation, thus
provoking violence.
• Having decided that the only course of action is on-board restraint, and since our crews are not suitably trained, the
sky marshals {if carried) may use the Quick-cuff and/or handcuffs, with the help of the cabin attendants, ff needed.
• Cockpit crew members should not be physically involved in restraining passengers.
Chap : 08-02-12
SECURITY Page : 15
Date : 07-2023
• Only reasonable and necessary force may be used to affect the central and restrain.
• Sky marshals shall prepare Quick-cuff for use; they will check cuffs are unlocked and 'back loaded1.
• For restraining, adopt correct grip and body stance i.e. strongest foot rearwards.
• Once control is achieved, check for tightness and double lock the cuffs.
• The straps should only be used to restrain the passenger around the waist, thighs or ankles. Under NO
circumstances should the chest or neck be constrained.
• At regular intervals thereafter (max. 15 minutes) the restraints should be checked to ensure that no injury is
being caused to the passenger.
• Ensure the handcuff key and strap cutter are readily available should an in-flight emergency require the release of
the restrained passenger.
• To minimize disruption, if possible, isolate the restrained passenger by relocating surrounding passengers.
• Crew may accept but must not solicit or depend upon assistance from other passengers.
8.2.12A Reports
The following reports must be completed where restraints have been used:
• Witness Reports on Reforms provided in the Restraints pack.
• Voyage Report
• The use of the restraints must also be noted in the "aircraft Technical Log".
• Before permitting flight crew involvement, the Captain will give due consideration:
• The Cabin Crew complement.
• The degree of control they would be able to achieve.
• The flight crew complements. On a two crew aircraft, it is recommended that .neither pilot .becomes directly
involved with, restraining a passenger.
• Any additional hazard to the safety of the flight should a Flight Crew member sustain an injury.
8.2.12B Diversion
When a passenger has been restrained, a diversion is only to be considered in exceptional circumstances.
The decision to divert should take into account the safety of the aircraft, the well being of the crew, passengers and the
detainee. In the event of a decision to divert, the choice of diversion station should be discussed with Operations Control
Center
8.2.12C Sedation
Under no circumstances may a passenger be forcibly sedated, whether or not restrained.
Offers of assistance to administer sedatives, from medical personnel traveling as passenger must not be accepted.
8.2.12C Emergency
In the unlikely event of a subsequent emergency warranting passenger evacuation, the restrained passenger must be
released in sufficient time to allow unhindered evacuation.
8.2.12D Removal of Restrained Passengers
Before landing arrangements should be made via Company frequency or ATC for the removal of the restrained
passenger by the Police or Security authorities.
Any restraint imposed on any person must not be continued beyond doors opened unless the authorities at that aerodrome
have been notified of the restraint and the reason for it, when restrained may be continued:
Chap : 08-02-12
SECURITY Page : 16
Date : 07-2023
• Until the person concerned has been disembarked or delivered with any essential consent of the authorities to the police or
corresponding officials.
• If the person concerned agrees to continue his journey under restraint
8.2.12E Notification to Authorities

When a Captain off-loads a person; he shall fully report this fact and the reasons for off-loading to the police or
Immigration officials at the aerodrome of off-leading.
8.2.12F Prosecution
It is AURES FLIGHT ACADEMY policy to pursue prosecution of passengers who need to be
restrained in-flight
The information and the witness reports will be passed, by the Station Staff, for transmission to the Manager Security
8.2.12G Crime on Board

If a crime is committed on board during flight, the PIC is responsible that action is taken to safeguard the necessary
evidence. In rare cases and when en ground with the absence of the local authorities; the PIC may arrange for a
preliminary inquiry until officials can take over. The PIC may even start a search of cloths and belongings and safeguard
pieces of evidence. If there is any risk, the PIC may arrest suspects.
8.2.12Searching and Guarding of Aircraft
8.2.13A General
Aircraft Checking, Searching and Guarding procedures are necessary to protect Passengers, Aircrew and Aircraft
operating on all services and on the ground before, between and after flights.
Responsibility for ensuring these procedures are undertaken to the required standards rests with AURES AVIATION.
Access to the aircraft must then be guarded and controlled by either security staff or operating crew until departure.
On flights operating in the absence of a specific threat, provided that the aircraft has remained in the Air side or has been
sealed post previous flight and that the seal has not been broken, a security check must be made by the Operating Crew
and confirmation of cabin security check completion be reported to the Captain by the PUR. Again access must be
controlled until departure.
8.2.13B Routine Checking 8.2.13C
Flight Deck and Exterior
The aim of checking pre-flight is to ensure that the aircraft has not been interfered with in a manner, which would
jeopardize its safety.
Checking of aircraft flight deck is directly concerned with the safe operation of the aircraft and only flight deck crew and
designated airline staff are competent to check this area. The Captain or his representative in the course of ensuring that
the aircraft is airworthy should generally check the exterior of the aircraft.
Before the aircraft undertakes the first flight of the day, and if circumstances dictate on turnarounds, flight crews when
inspecting the aircraft exterior, should be mindful of security considerations.
Additionally all easily accessible quick release panels should be inspected. These measures are sufficient to meet the
risk of interference with aircraft in the absence of a specific threat.
Chap : 08-02-13
SECURITY Page : 17
Date : 07-2023
8.2.13D Aircraft Interior

The passenger cabin, toilets, galley and interior cargo holds are directly concerned with the safe operation of the aircraft
and shall be checked by cabin staff and/or Maintenance Engineers who are familiar with the aircraft type. Cleaning staff
not directly employed by AURES FLIGHT ACADEMY should be subject to supervision. Cabin crews are required to
complete security checks pre-passenger boarding, during turnarounds and on return to base.
Post-flight checks must include the passenger cabin, toilets, galley areas and are undertaken to ensure that passengers
who have disembarked have left nothing on board which will hazard the aircraft.
As passengers will not normally have had access to the flight deck, cargo and external areas of the aircraft-these should
not normally require a check.
8.2.13E Aircraft Searches

Basic responsibility for the security of aircraft rests with AURES AVIATION. The objective of the search is to look for
something that is out of place, cannot be accounted for and should not be there.
Aircraft are searched at the beginning of each operating day before coming to service, on layovers, and when a well
founded suspicion exists that the aircraft may be the object of an act of unlawful interference, or the aircraft was left
unattended for 6 hours or more (refer to "Aircraft Security Search" in check list ( 8.4 ). If a cooling period has been set,
no attempt shall be made to unload, inspect the dead load or search, the aircraft until the time limit has elapsed
Aircraft are also searched in connection with the carriage of prominent passengers, or following the cooling off period
after a sabotage threat, or when unauthorized persons entered the aircraft
Searches of high risk aircraft should be conducted by trained security personnel assisted by aircraft crew and engineering
staff.
8.2.13F Search technique

To promote competent security searches use the aircraft security search checklist Cockpit crew search the cockpit and
exterior of aircraft paying special attention to wheel wells, engines, outflow valves and access panels, cockpit seats,
pedestal area, aircraft library, oxygen masks stowage, ceiling side and rear walls, entire floor, third crew member position,
inside first aid. Cabin crew search their own working areas and Station engineer searches cargo holds and access
panels.
For detecting explosives, airframe, including holds, are to be searched by trained security staff who may use dogs where
available, or by operating crew, each crewmember will be responsible for his/her own work area and a comprehensive
check of the aircraft interior, Including passengers cabin areas, seats, overhead luggage compartments, lockers, toilets,
galleys and carts, trash receptacles, storage bins, blankets and pillows will be required. Have the passengers identify
their cabin baggage by zone. Report area dear
On all occasions it remains the Flight Crews' responsibility to security search those areas directly concerned with the
flight safety of aircraft including the flight deck and the airframe exterior.
When the inspection is completed, the aircraft should not be left unattended.
for Unattended Aircraft
 Keep all parked aircraft under observation at all times

 Keep all external doors dosed, and all stairs and loading bridges removed from aircraft
 All access points must be protected by the use of covers and destructible paper stick-on seals
 Apron floodlighting should be provided.
 The use of irregularly timed patrols and posted security guards
 The use of Closed Circuit Television "CCTV" (if any).
Chap : 08-02-14
SECURITY Page : 18
Date : 07-2023
8.2.14A Sealing of Aircraft

When aircraft are left unattended away from their normal operating base, if possible, the Right crew should liaise with the
handling agent and arrange for the aircraft to be sealed. The relevant seal numbers must be entered into the technical
log. When the aircraft is re-attended the aircraft technical log is to be annotated when tags are removed. If the aircraft
seal has been breached, a full check by crew or search by trained security staff must be undertaken.
8.2.14B Positive Searching and Guarding for High Risk Sectors
There2 may be occasions whereby a flight will be considered a High Risk Sector due to perhaps VIP passenger
movement or if a flight is assessed by AURES FLIGHT ACADEMY Security Manager as being under a specific threat.
On such occasions, contact may be made by Security Manager and specific guidance given.
8.2.14C Pre-flight Search of Aircraft

A thorough and in-depth search of .the 'aircraft' must be .made-after the aircraft has: been catered and cleaned (refer to
"Preflight" check list-'in Check lists 8.4 and before the passengers board the aircraft.
The search shall be carried out by the crew of the aircraft under the supervision of a member of the flight crew and/or with
the assistance from technical personnel. The result of each search must be reported to .the aircraft Captain' before
departure.
At transit stations where passengers leave the aircraft with passengers remaining on board; all passengers should be
asked to identify their personal belongings to ensure that no suspect items have been left on-board.
8.2.14D Hold Baggage
All accompanied hold baggage must be x-ray screened by airport authority or searched by hand. After search, the hold
baggage must be kept under surveillance whilst it is being transported to the aircraft for loading.
8.2.14E Guarding of Aircraft
Arrangements are made with the Special Security and Protection Unit to have the aircraft guarded at all times whilst it is
on ground. This also applies to all airports en-route. Similarly an aircraft, which has been checked, shall be guarded until
crew arrival.
Particularly stringent control of access to the aircraft must be carried out and personnel with no legitimate business
relevant to the flight should not be allowed near the aircraft
If there is any doubt about the identity or authority of anyone attempting to board the aircraft, the law enforcement
agencies and the Airport Manager must be informed immediately.
The aim is to:
1. Prevent unauthorized persons gaining access to the aircraft i.e. checking credentials" of those persons seeking access to the
aircraft;
2. To prevent weapons or explosive devices being placed en an aircraft after it has been .searched or checked.
At most airfields, security guards will guard the aircraft post search until the time of departure.
All crewmembers will accept responsibility for stopping and reporting this to the Captain, or AURES FLIGHT ACADEMY
representative any person suspected of endeavoring to take on board any weapon or potential explosive.
If the Captain is not satisfied that access to an aircraft has been controlled post search, he may require a full security re-
search before the aircraft may depart on High Risk flight Where on aircraft has been checked, crews must ensure that no
persons have access to the interior other than authorized persons, operating crew members, persons acting on the
course of a statutory duty or departing passengers.
Chap : 08-02-15
SECURITY Page : 19
Date : 07-2023
8.2.15 Crew Security

All operating crews will be briefed before flight on personal security measures to be taken in areas considered by
AURES FLIGHT ACADEMY to carry a security check. This may be either a written or verbal briefed by the PIC.
8.2.15Inadmissible and Deportee Passengers
8.2.16A Terms and Definitions

Refer to OM-A (8.2.2.6.)
Chap : 08-02-16
SECURITY Page : 20
Date : 07-2023
8.2.16B Handling Procedures
• During the transportation of Inadmissible Passenger (INAD) and Deportees (DEPU = Deportees Unaccompanied, DEPA =
Deportees Accompanied) the travel documents should be kept under the custody of Cabin Crew during the flight.
• General guidance material for persons in custody:
• A prisoner should not be transported on board AURES FLIGHT ACADEMY aircraft unless escorted by one or more
policing authority officers.
• Policing authority officers should notify AURES FLIGHT ACADEMY well before the date it is proposed to transport, or as
soon as practicable in an emergency, of the identity of the person being escorted, the flight on which transportation has been
arranged, and whether or not the escorted person is considered dangerous.
• AURES FLIGHT ACADEMY shall not accept a prisoner and escort(s) as passengers unless concurrence has been
obtained in advance from the states and other operators that may be involved en route and at the intended final destination. In
such cases sufficient advance notification must be given to AURES FLIGHT ACADEMY so that prior agreements can
be obtained.
• Escorting officers should be apprised, by AURES FLIGHT ACADEMY of the potential danger to the safe operation of the
aircraft should they take any action during an act of unlawful interference without direction from the pilot in command.
• Escorts should not carry mace, tear-gas or similar incapacitation gas-generating devices on board an aircraft
• Escorts should adequately identify themselves to cabin crews, requesting that there presence on board and seat assignment
be transmitted to the pilot in command who should acknowledge receipt of this information.
• Passengers authorized to carry firearms on board the aircraft should be made aware of the transportation of prisoners and
escorts and their location.
• Escorted persons should be boarded before all other passengers and disembarked after all other passengers have left the
aircraft
• They should be seated as far to the rear of the passenger and cabin as is possible but not in a lounge area or next
to/directly across from an exit.
• They should only be seated in a row of two or more seats and at least one escort should sit between the escorted
person and any aisle.
• They should be accompanied at all times and kept under surveillance, including visits to the lavatory.
• No intoxicating beverage should be served escorts or prisoners while on board the aircraft.
• Prisoners may be served food at discretion of escorts but should not be provided with metal utensils or knife.
• AURES FLIGHT ACADEMY may refuse to accept a prisoner if in the judgment of AURES FLIGHT ACADEMY management
such acceptance may jeopardize the safety of the other passengers.
Deportees:
• Deportees are persons who have been ordered to leave the State. Each request for transportation should be evaluated
and the AURES FLIGHT ACADEMY consulted to determine if the person is a threat to the safety of the flight or if
additional measures such as escorts are necessary. This category may include the following subcategories:
• Illegal entrants. These are persons who have unlawfully entered the State in breach of a deportation order or of the
immigration laws. The States Immigration Service may direct the removal of illegal immigrants by AURES FLIGHT ACADEMY
who brought them into the State or make alternative removal arrangements, particularly when no inbound carrier can be
identified.
• Inadmissible (sometimes referred to as "refusals"). These are persons who have been refused entry to the State and are
usually removed by the inbound Carrier.
• Persons who may have previously entered legally but who subsequently have come into conflict with one or more national
laws. The administrative and financial arrangements for removal of such persons are the responsibility of the government
ordering the deportation.
Chap : 08-02-17
SECURITY Page : 21
Date : 07-2023
8.2.17Bomb or Sabotage Threats
8.2.17A General
It is important that all staff develop a "security conscious" approach with respect to the company aircraft and other assets.
All crewmembers should be vigilant in ensuring that unauthorized persons are denied access to the aircraft
Threats against an aircraft or a particular flight number are usually received by the local Civil Aviation Authority, Company
or handling agent/airline office. Bomb threat carts will be evaluated by appropriate personnel as either hoax, Non-Specific
or Specific Threats received in flight should be immediately reported to the PIC, who will inform dispatch. Threats
received on ground shall be reported to Station Manager. The treatment of bomb or sabotage threats varies from country
to country both with respect to the handling of the aircraft after landing and in the subsequent investigation of the threat
by local authorities
8.2.17B Bomb Threat Classification
1.Hoax, 'GREEN':
• Obvious incorrect details
• Caller is under the influence of alcohol or drugs.
• Caller is acting in a joking manner
• Caller is a child. Lacks credibility
2.Non- specific, 'AMBER':
• Airline is not identified
• Right is not specified
• Neither date nor time is given
• Neither point of origin nor destination is given
• The threat is of general nature. There is doubt about its credibility.
3.Specific, 'RED':
• Caller identifies himself
• Airline is identified
• A specific flight is mentioned
• The exact date and time is stated
• The origin and destination is given. Positive Target identification (PTI)
• Caller identifies names of airline staff on duty and/or names of passengers on board.
• Intimate description of non public airport facilities is reflected.
• Positive target identification, aircraft registration, crewmember full name on board, valid baggage tag number, any other
non-public information.
Note: It is significant that, following a bomb threat call, a device has seldom been found.
Bomb threat procedures should be earnestly followed to ensure there is no device present.
8.2.17C Handling of Bomb Threat

1. Hoax: No further action is required
2. Non-specific: Staff alerted, no further action is required, may require augmentation of counter measures
3. Specific: The PIC will take the emergency action considered necessary under the circumstances. Situation merits counter
measures.
4. In dealing with a bomb threat directed against an aircraft in flight, it may be necessary for some or all of the following
actions to be taken:
Chap : 08-02-17
SECURITY Page : 22
Date : 07-2023
• Evaluation of the threat;

• Response/decision, including whether reaction will be overt or covert:
• Conduct of search procedures in flight using aircraft check list which located at each of aircrafts.
• Evaluation of possible effects of pressurization or pressure equalization.
• Establishment of the order of search (e.g. public areas first).
• Arranging of search assignments for flight crew.
• Announcement of the threat by the pilot-in-command to the passengers;
• Arranging for passenger participation.
• Establishment of emergency procedures once a bomb or suspect device is located.
• Determinations of flight routing, and landing and deplaning procedures.
• Anti-sabotage procedures on board an aircraft in flight will depend upon.
• The type of fusing the device or substance is alleged to contain (i.e. barometric or time delay), location of the device or
substance on board the aircraft.
• Proximity of the nearest suitable airport and remaining fuel on board the aircraft.
• Crew members should be provided instructions contained in crew documentation, on the handling of explosive devices in
flight and a listing of aircraft least risk bomb locations
• At right aft door (disarmed)
• On height of 3 feet from the floor
• The pilot in command should be provided with all the known information regarding the threat, and in the event the captain
declares an emergency, procedure to isolate the aircraft under threat.
• If the threat indicates that a time delay fused device has been used and makes no reference to a barometric fuse, the pilot
in-command may elect to request arrangements for an emergency landing at the nearest suitable airport.
• If time permits, an in-flight search of the' aircraft may be desirable. It should be conducted by crewmember, assisted by
any in-flight security guards. This search should be conducted in a manner that will not cause the passengers to panic.
• In the event of a barometric fuse being indicated, the aircraft should maintain its altitude while the crew conducts a search of
the aircraft. If no suspicious device or substance is located, all passengers should be asked to open their carry-on baggage
and place it on their laps. The crew should search each, piece and have the passenger return it to its position under the
seat. Seat pockets should also be searched at this time. This search should also be conducted in manner, which will not
cause .the passengers to panic.
• In general, a bomb search should be conducted with extreme caution, using flashlights and mirrors when searching in
confined or dark areas.
• Areas to be searched-.should include all quick-latch or easy access doors. Equipment areas should be searched carefully, as
there is the possibility that a bomb may be hidden in, behind or under equipment
• Search may not be necessary if a door, compartment or piece of equipment is properly sealed or secured and there is no
evidence of tampering.
• The objective of a search is to look for something out of place. While the object may lock like a bomb, it may also appear
to be book, a box, a lunch-pail, a briefcase, a bag or an envelope. Locating a bomb by sight therefore requires that the
individuals conducting the search be familiar not only with the physical layout but also with the normal contents of the aircraft.
• It is desirable that under any emergency conditions arising in flight, such as bomb threat or unlawful seizure, passengers
should be required to fasten their seat belts, as this serves to control their behavior.
Chap : 08-02-17
SECURITY Page : 23
Date : 07-2023
8.2.17D Discovery of a suspect or prohibited article
As a general rule, a suspect package or article should not be jettisoned from an aircraft in flight, particularly through a
lateral door, emergency exit or hatch. Tests have shown that such a course of action will subject to severe buffeting by
the airflow. This could cause on explosion in close proximity to the fuselage, empennage or rear engine(s) of the aircraft
at the risk of at least a severe impediment, if not total loss, of control and consequential destruction of the aircraft Any
deviation from the forgoing in exceptional circumstances should be undertaken in consultation center.
If a suspicious package or article is discovered in flight, the pilot in-command should:
• Inform ATS immediately of the problem and request advice from bomb disposal experts on the ground should they be
available at short notice;
• Should it be known or suspected that a barometric fuse device is attached to the bomb, consideration should be given to
maintaining the cabin pressure and rerouting the aircraft to an airport which is located at an altitude which would not trigger
the device.
• The pilot in command may request air traffic control to authorize a change in flight plan to an altitude, which will equalize the
air pressure inside the aircraft with the outside. This course of action would minimize the damage to an aircraft should a
sabotage device explode.
• Fly the aircraft to a level which win equalize the pressure inside and outside the aircraft, maintain the altitude and then
open all ports, etc., to facilitate the rapid dissipation of any sudden build-up in pressure within the aircraft caused by an
explosion. Under no circumstances should the; cabin pressure be changed in order to equalize the pressure inside with that
outside the aircraft
• Ensure that all persons on board the aircraft remain clam and seated
• Ensure that the package or article is not forced open or jarred under any circumstances
• Check carefully beneath the package or article, without lifting or moving it, for an anti-lift triggering mechanism by passing a
thin cord, sheet of-cardboard, paper or similar material between the package and surface on which it is resting. If there is
no detectable resistance to the device is not equipped ;with an anti-lift triggering mechanism
• Not, under any circumstances, permit the package to be moved if it is suspected that it is fitted with are anti-lift triggering
mechanism
• Ensure only if it is considered advisable, and preferably if recommended by bomb disposal experts on the ground after
they have been supplied with a detailed description of the suspect package by a flight crew member
- that emergency safety procedures are applied to interrupt the detonating sequence without making any
electrical disconnection, e.g. by stopping an exposed clock/or watch movement used as a timing device or by
using insulation tape to prevent completion of a detonating circuit, if the electrical contacts are visible and readily
accessible, etc
• Move the device carefully, and in the attitude in which it was found, to the least risk bomb location R2 in type 737-800 .
• Secure the package so that it cannot move after action has been taken as the above surround it to a minimum thickness of
25 cm with blankets soaked in water or other non-combustible liquids, cover these blankets to the maximum extent possible
with additional blankets, and any available pillows, clothing, carry-on baggage and any other heat, fragment or energy
absorbing material available on the aircraft so as to direct the force of the explosion out through the door or skin of the
aircraft
• Move everybody as far as possible from the suspect package, preferably not less than three rows of seats, and ensure that
the seat backs and tray tables are secured in the upright and locked position. Those persons for whom passenger seats
are not available should be instructed to sit in seats with ether passengers;
• Require all persons to lean forward and hold their heads as close as possible to their knees. The back of each passenger
seat should be secured in the upright position so as to provide maximum protection to its occupant from the effects of an
explosion;
• Land the aircraft and evacuate the passengers and crew as soon as possible, preferably at an airport, which is
Chap : 08-02-17
SECURITY Page : 24
Date : 07-2023
at an equivalent barometric pressure to that at which the aircraft was pressurized when the suspect packages
was discovered.
• Before landing, the pilot in command should confirm the location of the isolated parking position and whether steps would
be available for disembark passengers in order to avoid unnecessary delays. It may also be desirable to arrange, with
the senior steward procedures for emergency evacuation.
• Immediately upon landing, the aircraft should be directed to the isolated parking position for search, using taxiway,
which are cleared of other aircraft.
• If there is likely to be a delay due to distance or other conditions In the airport, the pilot in command may elect to direct
emergency disembarkation by passengers, if possible, this action should be taken at a location, which will not disrupt normal
operations at the airport.
• Upon disembarkation, the crew and any available ground personnel well clear of aircraft (100 meters minimum) should
assemble passengers.
8.2.17E Aircraft is on the ground

• Call PUR to the cockpit; advise the nature of the threat against the aircraft and with your intention to deplane the
passengers.
• Make the following PA announcement:
“Ladies and gentleman this is captain …. Speaking. I regret to advise that there will be an interruption to this flight. We
have received a massage that a bomb may have been located on the aircraft. In the interest of your safety we are we are
going to make a throat search of the aircraft. Instead of taking off, we shall taxi the aircraft to a suitable area. The cabin
crews will supervise your disembarking in calm expeditiously manner and they will accompany you to a safe position.
Arrangement for your comfort while the aircraft is being searched will be advised after disembarkation”
• Disembark the passengers expeditiously either at the gate or at a suitable area nominated by ATC. If the aircraft is
away from the gate, disembarkation is to be via external/internal stairs rather than escape slides, unless there is a reason to
believe that an explosion and/or aircraft damage is imminent; in this case announce Attention: CREW AT YOUR STATIONS
and command for the evacuation.
• In a controlled disembarkation via stairs or a jet way, passengers and crew should take all cabin baggage; this
requirement should be reflected in a PA announcement by cabin crew member.
• If an evaluation via the slides is required passengers and crew should leave all cabin baggage on board the
aircraft
• Cabin crews and ground personnel will be responsible for moving passengers to a safe location away from
aircraft vicinity and keep them at a minimum distance of 100 meters.
• Aircraft is subject to security inspection; open all cabin and cargo doors. Notify dispatch and Traffic.
• Maintain Electrical power and shut down the engines if already started.
• Assist in disembarkation.
8.2.17F Aircraft taxiing

• Taxi aircraft to bomb threat area (assigned by ATC) and carry out instructions as above.
8.2.17G Aircraft is In Flight and after landing "evacuation"

• Carryout the aircraft Bomb checklist "FCOM 3.02.80"
• Check for any EOD personnel on board.
• Immediately proceed to the nearest suitable airport
• Call the PUR to the cockpit and advise the nature of the threat against the aircraft
Chap : 08-02-17
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Date : 07-2023
• Make the following PA announcement:

"Ladies and gentlemen this is Captain... speaking we have been advised by Air-Traffic Control that the safety of the
aircraft may have been compromised. In the interests of your safety we are returning to....airport. (or diverting
to.....airport) and I will give you more details after landing"
After landing make the following PA announcements:
" Ladies and gentlemen this is Captain ….. speaking. I regret to advise that we have received a message telling a bomb
may have been loaded on the aircraft. In the interest of your safety we are going to make a thorough search of the
aircraft. The cabin crews will supervise your disembarkation and accompany you to a safe position arrangement for your
comfort
while the aircraft is being search will be advised after disembarkation"
• If an immediate evacuation appears warranted order an emergency evacuation immediately the aircraft
has been brought to a stop after landing;
• In the event that an immediate evacuation is not considered necessary, disembark the passengers
either at a gate or at a suitable area nominated by ATC. If the aircraft is away from the gate,
disembarkation is to be via external internal stairs rather than Escape slides, unless there is every
reason to believe that an explosion and/or aircraft damage is imminent.
• In a controlled disembarkation via stairs or a jet way, passengers and crew should take all cabin
baggage; this requirement should be reflected in a PA announcement by cabin crew;
• If an evacuation, via the slides is required passengers and crew should leave all cabin baggage on
board the aircraft;
• Cabin Crew and ground personnel will be responsible for moving passengers to a safe location.
8.2.17H Located Bomb On board

If a bomb is located in the aircraft, the following procedures must be applied.
8.2.17I Explosive device emergency safety procedures
• Do not cut or disconnect any wires.

• Do not attempt to gain access to the components of a sealed device.
8.2.17J Open bomb
• If mechanical time mechanism is visible, attempt to stop the deck by blocking the escapement hand.
• If barometric, attempt to block the gap switch prior to chancing the existing cabin pressure
• If chemical delay time pencil, place positive safety between the firing pin and the initiator to interrupt the
firing train, short cut the initiator or block the firing pin.
• If initiator is not visible, separate the explosive charge, using non-metallic tools.
• If initiator is visible, separate from explosive charge and place at least 5 cm of books or magazines
between the initiator and the explosive charge, covering the charge completely
• If the initiator is visible but cannot be separated far enough, shunt the initiator by removing the insulation
from the lead wires near the initiator, scraping them until they are shiny, and twist them together.
• Do not cut or disconnect any wires.
Chap : 08-02-17
SECURITY Page : 26
Date : 07-2023
8.2.17KStations with No Representatives of AURES AVIATION

The following guidance applies should a Captain land at an airport which has No AURES FLIGHT ACADEMY Station
Representative:
• Seek the assistance of local Airport Authority or Security Forces in searching the aircraft and baggage.
• If a search of baggage is to be made, make certain that the aircraft is at least 100 meters from the area where the search is
being carried out.
• Advise AURES FLIGHT ACADEMY Operations Department and dispatch of the action taken.
8.2.18Hijacking /Unlawful Seizure of Aircraft
8.2.18A General
As the circumstances surrounding a hijacking/unlawful seizure of an aircraft are highly variable it is not possible to provide
specific information to flight crews. However, the safety of the aircraft and its occupants must be the paramount
consideration and any occurrence must be dealt with in accordance with the Captain's judgment of the prevailing
circumstances.
Unlawful seizure or interference with an aircraft in service is a crime wherever it occurs and as such will be dealt with by
the police or security forces in the same manner as any crime of violence. Captains should anticipate that the police or
security
forces, which have the necessary powers of arrest and entry on premises and property without warrant, will begin to
exercise their powers and their authority to control the future course of events as soon as the incident is reported. The
responsibility of the Captain begins to diminish at this point and he becomes subject to the instructions of the relevant
authorities. Until this point is reached, the Captain is solely in command and his actions should be conditioned by the
requirements of the hijacker in a manner which does not exacerbate the situation or increase risks to the passengers and
crew. It is the Captain's responsibility to adhere to the lawful instructions of the police or security forces to the extent that
he
considers this to be consistent with the safety of the passengers and crew.
8.2.18B Hijacker Profile

Some hijackers may harbor a desire to die under spectacular circumstances. They may seem to be confused. They may
fail or refuse to name a destination or persist in ordering the flight to a destination that it is impossible to reach. They may
create highly unstable situations, changing orders as the flight progresses. The crew should, attempt to determine the
hijacker's intended destination. A hijacker with no firm destination or a dearly impossible destination in mind may be
considering suicide. This person creates a high-risk situation, such as the political motivated terrorists who are prepared
to kill and die, and they are likely to be well trained and armed with a variety of modem weapons and explosives. A
hijacker with a firm, reasonable destination in mind probably creates a situation of less immediate risk such as the Loser/
Loner, Emotionally Disturbed Person; he may seem to be confused, may fail or refuse to name a destination or persist in
ordering the flight to a destination that is impossible to reach, changing orders as the flight progresses.
8.2.18C Guidelines in Dealing with Hijackers

If information is received that a suspected or declared hijacker is on Board before take-off, the aircraft should be returned
to the terminal. The crew will not attempt to evaluate or search suspicious persons. This will be done by trained security
personnel. Once the hijacker(s) has made his intentions known the cabin crew should endeavor to keep him from entering
the cockpit The PUR should immediately advise the Captain. On the interphone system of a hijacker(s) presence in the
cabin by using the international hijack code words Captain I must come to the cockpit immediately" or by using one of the
dedicated push button (if installed). The hijacker shall be kept out of the cockpit if possible.
If the hijacker (s) is in the cockpit, crew should endeavor to communicate the situation to ATC. Generally, hijackers are
aware of the need for communication although they may be suspicious and demand that communications are monitored.
He should be informed that no resistance will be offered, although he should be instructed not to touch any aircraft
controls,
systems or instruments. If the hijacker(s) requests are unreasonable and will place the flight in danger the consequences
Chap : 08-02-17
SECURITY Page : 26
Date : 07-2023
of such actions should be explained in a manner which does not aggravate the situation. Full account should be taken of
the
Chap : 08-02-18
SECURITY Page : 27
Date : 07-2023
probability of the hijacker(s) being in a highly emotional state of mind. Pilots are advised to refrain from unnecessary
conversation or actions which may irritate the hijacker(s).
Crew members should not disagree with the hijacker(s); rather every endeavor should be made to relieve his anxiety in
order to maintain an effective dialogue. It is important to try and establish that the hijacker(s) does in fact have a weapon.
Some hijackings have been attempted without a weapon.
Handling of Hijacking Imminent threat:

1. On ground: Do not take off, return to apron
2. In flight
• Maintain control of cockpit, land ASAP
• Keep calm, try to de-escalate, make clear no access to flight deck is possible
• Cabin crew inform the flight crew, as discrete, precise and as fast as possible via interphone, PUR call
or alert call
• Safety of the aircraft and its occupants must be the paramount consideration.
• The approach is of passive resistance and delay in complying with hijackers demands.
• The safe release of passengers and crew should override other considerations.
• Commanders should anticipate that the security forces, which have the necessary powers of arrest and
entry without warrant, will begin to exercise their authority to control future courses of events as soon
as an incident is reported.
• Only one crewmember should deal with the hijacker, the hijacker should be discouraged from dealing
directly with PIC; efforts shall be made to keep him away from the cockpit.
• Attempt to determine the hijacker's intended destination, a hijacker with no firm destination or a clearly
impossible destination creates a high risk situation and may be considering suicide
• The captain should endeavor to land the aircraft using the pretext of fuel, technical, WX etc. Safest
place for the aircraft is the ground.
• After landing the captain should attempt to stall for time and try to negotiate the disembarkation of
passengers and cabin crews; hostages may begin to take sides with the hijacker due to deliberate
refusal of authorities to negotiate, this is internationally -known as "Stockholm Syndrome.
• Negotiations should always prevail over the use of force until it becomes evident that all other
possibilities have been exhausted.
• Crewmembers should relieve hijacker's anxiety. It is important to establish that the hijacker(s) does in
fact have a. weapon; Encourage hijacker to talk and show Interest in his problem(s)
• Do not antagonize or argue with hijacker on political matters. Do not talk down to them, and do not
refer to insanity
• Crewmembers should not attempt to use force unless it is certain that such action will be successful.
• When opposing hijackers wishes, blame should be put on outside authorities.
In Case of using force Cabin Crew strategies will be:

1. Crew members must work as an integrated team and resist.
2. Communicate with the flight Crew.
3. Suspend the traffic in the clear area (the fwd galley, FWD lavatory, and cockpit door).
4. Block with (ABP"s) and service carts the clear area.
5. Solicit all available help from cabin crew, cabin crew provides information regarding preparations to pilot
in command.
6. Use force and restraints if necessary
7. Cabin crew should train for personal restraint and self defense
8. Cabin crew is in charge of the cabin and should maintain control over the ABP S who called upon to
R R
assist.
9. Crew member traveling as passenger should trained in reaction to security situation, whether or not this
member is an employee of another airline.
Chap : 08-02-18
SECURITY Page : 28
Date : 07-2023
8.2.18D Post Hijack

At the conclusion of a hijacking it is important to point out that the police will assume all persons on board May still
constitute a possible threat and thus subsequent treatment by Police until full identity of all persons on board has been
established may be harsher than normally would be expected after any incident of this nature, crews must expect to have
to face official enquiries and server media and press attention.
Notes:
• No statement should be made without permission of the Operation Director obtains prior advice from
company before facing media.
• Do not give information which may assist future hijacking, or make statements that prove useful to the
hijackers in their defense.
• Do not divulge details of the unlawful interference to persons other than need to know.
8.2.18E Communication procedures
Where possible an attempt should be made to transmit to ATC a description of the hijacking/unlawful seizure of the aircraft.
ATC will maintain normal responses to the aircraft without any reference to the emergency and will immediately activate
the appropriate emergency procedures. When circumstances prevent clear and; concise radio .transmissions if possible,
the following discrete communications message/procedure may be used
• VHP Communication is set up as follows:
• The captain.
• Ensure the captain's speaker is off. Use his headset
• Monitor emergency frequency 121.5 on M°2 transceiver. ;
• The first officer monitor ATC on N°l transceiver or ACARs (if installed).
• Place the first officer's speaker ON to give the hijacker the impression that he is receiving all
communications.
Discrete Code Transponder is set as follows:
Situation Signal Cover Message

Aircraft being hijacker subjected to Transponder to code 7500 Transponder seven five zero zero
unlawful interference
In the air when the station grave and Transponder to code 7700 Transponder seven seven zero zero
immediate assistances required
A pilot, having selected Code 7500 and subsequently requested to confirm this code by ATC shall according to
circumstances, either confirm this or not reply at all. The absence of a 'reply from the pilot will be taken by ATC as an
indication that the use of Code 7500 is not due to an inadvertent false code selection.
Chap : 08-02-18
SECURITY Page : 29
Date : 07-2023
Note:
• If the hijacker is entering the cockpit, set transponder code 7500 or activate the ATC emergency mode push bottom (if
installed). If situation is grave code .7700.
• Full flaps are left down after landing, or during ground operation; this will indicate that the situation is desperate and the PIC
desires armed intervention and when flaps are retracted on the ground indicates that the aircraft should be left alone.
8.2 Reserved
8.4 Appendices
8.4.1Legal Aspects
• General Conditions of Carriage of Passengers and Baggage
An Air Carrier may refuse carriage or onward carriage of any passenger for the following reasons:-
• When flight safety is likely to be jeopardized,
• In order to prevent violation of any applicable laws, regulations or orders of any state or country to be
flown from, into or over.
• When the conduct, age, mental or physical state of the passenger are such that he may.
• Require special assistance of the Carrier (unless prior arrangements are made)
• Cause discomfort or make him-self objectionable to other persons.
• Involve any hazard or risk to himself or to other persons or to property.
• When the passenger has failed to observe the instructions of the carrier.
8.4.1.2Tokyo Convention and its Countries

A. When a PIC has reasonable grounds to believe that a person:
• Has committed, or is about to commit, on board the aircraft, an offence.
• Is acting in a manner that may jeopardize the safety of the aircraft or persons or property
therein, or good order and discipline on board. He may impose upon such person reasonable
measures (including restraint), which are necessary to:
 To protect the safety of the aircraft, or of persons or property therein, or
 To maintain good order and discipline on board, or
 To enable him to deliver such person to competent authorities or to disembark him in
accordance with provisions of the Tokyo Convention.
B. The PIC may require or authorize the assistance of other crew members and may request or authorize, but not
require, the assistance of Sky Marshals to restrain any person whom he is entitled to restrain.
C. Any crewmember or passenger may also take reasonable preventative measures without such authorization
when he has reasonable grounds to believe that such action is immediately necessary to protect the safety of
the aircraft, or persons or property therein.
D. The PIC may:
• In so far as it is necessary for the purpose of subparagraph 1 or 2 under Paragraph A . above,
disembark in the territory of any state in which the aircraft lands any person who he has reasonable
grounds to believe has committed or is about to commit on board the aircraft an act contemplated in
subparagraph 2 under paragraph A above.
• Deliver to the competent authorities of any Contracting State (Tokyo Convention) in the territory of which
the aircraft lands any person who he has reasonable grounds to believe has committed on board the
aircraft an act, which, in his opinion, is a serious offense according to the Penal Law of Jordan.
Chap : 08-04-01
SECURITY Page : 01
Date : 07-2023
• Tokyo convention Countries:

Afghanistan Democratic Republic of Lebanon Rwanda
the Congo
Albania Denmark Lesotho Saint Lucia
Algeria Djibouti Liberia Saint Vincent and the

Grenadines
Angola Dominican Republic Libyan Arab Samoa
Jamahiriya
Antigua and Barbuda Ecuador Liechtenstein Saudi Arabia
Argentina ALGERIA Lithuania Senegal
Armenia El Salvador Luxembourg Serbia and Montenegro
Australia Equatorial Guinea Madagascar Seychelles
Austria Estonia Malawi Sierra Leone
Azerbaijan Ethiopia Malaysia Singapore
Bahamas Fiji Maldives Slovakia
Bahrain Finland Mali Slovenia
Bangladesh France Malta Solomon Islands
Barbados Gabon Marshall Islands South Africa
Belarus Gambia Mauritania Spain

Belgium Georgia Mauritius Sri Lanka
Belize Germany Mexico Sudan
Benin Ghana Monaco Suriname
Bhutan Greece Mongolia Swaziland
Bolivia Grenada Morocco Sweden
Bosnia and Guatemala Mozambique Switzerland
Herzegovina
Botswana Guinea Myanmar Syrian Arab Republic
Brazil Guyana Nauru Tajikistan
Brunei Darussalam Nepal Thailand
Bulgaria Haiti Netherlands The former Yugoslav
Republic of Macedonia
Burkina Faso Holy See New Zealand Togo
Burundi Honduras Nicaragua Tonga
Cambodia Hungary Niger Trinidad and Tobago
Cameroon Iceland Nigeria Tunisia
Canada India Norway Turkey
Cape Verde Indonesia Oman Turkmenistan
Central African Iran (Islamic Republic of) Pakistan Uganda
Republic
Chad Iraq Palau Ukraine
Chile Ireland q Panama United Arab Emirates
China Israel Papua New Guinea United Kingdom
Colombia Italy Paraguay United Republic of Tanzania
Comoros Jamaica Peru United States
Congo Japan Philippines Uruguay
Cook Islands Jordan Poland Uzbekistan
Chap : 08-04-01
SECURITY Page : 02
Date : 07-2023
Costa Rica Kazakhstan Portugal Vanuatu

Cote d’voire Kenya Qatar Venezuela
Croatia Kuwait Republic of Korea Viet Nam
Cuba Kyrgyzstan Republic of Moldova Yemen
Cyprus Lao People’s Democratic Romania Zambia
Republic
Czech Republic Latvia Russian Federation Zimbabwe
Democratic People’s
Republic of Korea
8.4.1.3DACM (Alcoholic Beverages)

a. (Reserved).
b. No certificate holder may serve any alcoholic beverage to any person aboard any of its aircraft who:
c. Appears to be intoxicated; and
d. Has a deadly or dangerous weapon accessible to him while aboard the aircraft.
e. No certificate holder may allow any person to board any of its aircraft if that person appears lo be
intoxicated.
f. Each certificate holder shall, within five days after the incident, report to the DACM the refusal of any
person to comply with this section, or of any disturbance caused by a person who appears to be
intoxicated aboard any of its aircraft.
Chap : 08-05-00
SECURITY Page : 01
Date : 07-2023
8.5 Check Lists

A.Pre-Flight Check List
A/C Registration Flight Number Airport Date Start /Finish Time
Applicability; Visual Inspection Of The Fallowing Areas After Completing All The Service Procedures.
Filling: this form has to be filed at the departure station and stored, with other flight documents for at least three months.
Inspected by:
(name/letter code
and signature
 Life Jacket Stowage  Document stowage
 Cases containing route manuals  Cup disposal compartment
 Carts and trolleys  Stowage compartments

 Trash compartment  Fixed coffee pots
GABIN ARIAGALLYSFlight deck
 Oven and ice box
 Over head bins  Seat pockets and tray tables

 Emergency equipment (random)
compartment  Any other stowage compartment
 Locker compartments  Video Equipment storage areas
 Areas beneath ail seats incl. life  Storage area under cabin crew seats
vests areas and under cushions (random).
 Storage cabinets  Trash compartments

 Compartment under sinks
EXTERNALLAVATORI ES
 Wheel wells, service doors (including fuel, lavatory, etc.)

 Cargo bins/compartments
Captain Signature… PUR Signature …….

Chap : 08-05-00
SECURITY Page : 02
Date : 07-2023
B. Aircraft check list (after night stop or maintenance).

AIRCRAFT CHECK LIST (after night stop or maintenance)
A/C Registration Flight Number Airport Date Start /Finish Time
Applicability: this forms to be used on any departing flight after a stopover of 6 or more hours
Filling: this form has to be filed at the departure slat/on and stored, with other flight documents for at least three months.
Inspected by:
(name/letter
code
end signature)
 Escape rope, ceiling Document stowage
above pilots' seats Ground locks & pins
FLIGHT DECK
 Sun visors compartment

 Cases containing route Cup
disposal manuals
Compartment
 life jacket stowage Coat compartment
 Trash compactors Stowage compartments Hot water
GALLYS
and
 Carts and trolleys coffee
 Oven and ice box makers
 Overhead bins  Seat pockets and tray tables
 Emergency equipment  First ad and survival kit
compartments property sealed)
CABIN AREA
 Locker compartments Any other stowage

 Areas beneath all seats incl. fife vests compartment
areas and under cushions  Ceiling panels
 Video Equipment storage areas and
under cushions
 Storage cabinets Trash compartments

 Compartment under sinks Areas behind and underneath toilets
LAVATORIES
 Wheel walls, service doers (including fuel, lavatory, eta)

 Cargo bins/compartments
 Avionics Compartment
EXTERNAL
Chap : 08-05-00
SECURITY Page : 03
Date : 07-2023
C. Aircraft Search Check list in case of BOMB threat

.A ircraft Search Checklist in case of BOMB
threat Searchers to look for anything
• That should not be there
• That cannot be accounted for
• That out of place
• Aircraft Interior
Chap : 08-05-00
SECURITY Page : 04
Date : 07-2023
 Seat , including pouches, cushions,  Life-jacket, stowage

and ; underside of seats  Crew coatroom and
 Entire floor, including area forward of luggage stowage area
rudder pedals and beneath all flight deck  Table and drawer of third craw
seats member's position
 Ceiling, side and rear Walls  Inside first-aid kit
 Walls, ceiling and floor  access
 Coatroom  Area above and along sidewa.1
 Baggage jacks entire area with of stowage compartment, forward side of
baggage removed forward toilet
 Compartments above baggage rack Area around rudder/brake pedals
and coatroom Log book and flight manual stowage.
 Drinking fountain, cup dispenser, Crew oxygen mask stowage
cup ..disposal compartment and drain Valve Life-jacket stowage
 Stairway including underside  D Forward -windscreen and
 Connection of stair to fuselage, as storage unit, including
well as compartments
shell at this point  Oxygen mask compartment
 Escape chute stowage  Ceiling and wall
 Cabin attendant seat, life-raft  Re extinguisher stowage
stowage and seat back
Chap : 08-05-00
SECURITY Page : 05
Date : 07-2023
 Coatroom and enclosed mask and vest .Stowage

 Cabin crews' and passengers' seats (including underside of seats)
 Passenger berth
 Ceiling, floor and walls
 Crew and passenger life vest Stowage
 Remove ail containers, food boxes and ovens, if not already done
 Open and" inspect ail galley compartments, bar and refrigerator
 Inspect containers removed from galley
 Portable oxygen stowage cupboard
 Seats (pouches and oxygen mask compartment)
 Table between rear lounge chars and its , compartment
 Escape chute stowage.
 literature containers.
 Recess )
Oxygen mask stowage Escape chute stowage
Galley service door (tape stowage; hinge Compartments above service door
Forward Toilets
remove soiled and waste material not already removed mirror and compartments
remove containers under sinks, inspect contents and walls ceiling and floor
areas around sink
inspect towel compartment Door
tissue dispenser oxygen mask stowage
toilet access to drinking fountain
waste water receptacle
Main cabin
Seats (pouches, oxygen mask stowage, cushions Life vest pouches
and underside seats)
pillow racks, blankets and hand-rail Passenger berths
floor do not remove carpet unless Oxygen cabinet
Side walls, including windows and curtains Cargo tie-down storage
Bulkheads and foot recesses and oxygen mask stowage Literature containers
Ceiling first aid kit, only if unsealed
Light recesses Passenger oxygen service units — drop them down and in
Compartments at aft end of each hand rail Oxygen and CO cylinder stowage drawers forward sides of
1 and 3 galleys and aft toilets
Compartments behind rear cabin seats Over wing emergency exit release covers O Aft entry
door cabin attendant's seat
Stretcher equipment stowage above hat rack Drinking fountain cup dispenser cup disposal
compartment and drain valve access at floor
Demonstration life vest stowage Portable emergency exit lights remove light and inspect
Chap : 08-05-00
SECURITY Page : 06
Date : 07-2023
Emergency escape rope compartments

Escape chute stowage
Main door and recess with door closed
Magazine racks
Life raft stowage
Rear galley area
cabin crew's containers_ Diplomatic mail locker
Open and inspect all compartments Galley service door hinge recess
Walls, ceiling and floor Escape slide stowage (each doer)
Compartments in front bulkhead Aft entrance door hinge recess
Inspect containers removed from aircraft Life raft stowage
Oxygen bottle ceiling stowage
Aft Toilets
Remove soiled and waste material Door
Remove and inspect container under sink Walls ceiling and floor
Inspect sink and area around sink Oxygen mask stowage
Towel container Access to drinking fountain D Waste water receptacle
Tissue dispenser
Toilet seat end lid
Mirror and compartments
Cabin crews seat
Aircraft Exterior
Fuselage (the areas behind/in the following doors Accessory compartment door
and opening should be checked
Random Auxiliary tank fuel sump doors
Ground pneumatic, connector panel Cabin pressure safety valves
Cabin compressor air-Inlets Aft waste, water service pane!
Cabin compressor access panels Cabin pressure regulator valve
Doppler navigation antenna door Aft waste system service panels
Cabin compressor air-outlet Access door to stabilizer-mechanism
Heat exchanger control access panels Tail cone access door
Heat exchanger outlet guide vanes Aft potable water service pane!
Radio rack air-outlet Aft cargo doors
Chap : 08-05-00
SECURITY Page : 07
Date : 07-2023
Beacon-holder (beacon removed) Forward cargo doors

Security looker and contents Forward potable water service panel
Flashlights (check batteries) Ground air conditioning connector doer
Seals of first aid kite for proper condition External power fuser door
Seals of life raft panels for proper condition External power receptacle
Pack compartment
Entire compartment especially area of hollow spaces for cavities
Accessory compartment
Entire compartment as well as all installations
Cargo compartment
Forward cargo compartment, especially area Right-kit boxes
underneath hinge snap-panel of cargo door floor covering
Waste water tank compartment Aft cargo compartment (especially area of cargo deer
hinge Joints)
Hold 5
Landing gear wheel Welts and Gears

Nose wheel well area behind access and zip fastener panels
Entire main wheel wells arid zone of wing roots LH +RH
Gears, wheels — tires, rims, brakes and parts such as struts, (beams, arms, actuators, frames and trucks)
Wings
Trailing edge flap sections Pressure refueling adapters
Snap-covers to fuel X-feed" tubs Fuel vent opening
Snap-covers to fire-extinguisher bottles
Engines and pylons
Engine air-intake, exhaust and fan-duct
Engine oil and pneumatic heat exchanger air-inlet scoop.
Engine on refill cover
Engine heat exchanger aircraft door
Constant speed drive oil refill cover.
Open engine cowl doors and fan cascade vanes.
Cowl doors and pylons.
d- Amendment / Question / SUGGESTION FORM

Chap : 08-05-00
SECURITY Page : 08
Date : 07-2023
Amendment / Question / SUGGESTION FORM

Security Manager
AURES AVIATION
Security Department
Staff No :
From:
Name:
Section:
Date:
The purpose of this form is to report any discrepancy that the Holder of this manual may coma across
with while reading end understanding the Operations Policy Manual. Should you find any part(s) of the
Manual that would necessitate a change, kind Hit in the form below, and submit it to the Security
manager.
Document No. Chapter Section Page No.
Description :
For Internal use only

Data received:------------------------- Received by: ------------------------
E. Bomb Threat Report Form
Name of parson receiving threat Time: Date:
message:
Message: (Caller's exact words)
WHERE IS THE BOMB?

Chap : 08-05-00
SECURITY Page : 09
Date : 07-2023
Terminal Fuel storage facility Cargo area Airline offices or Other

maintenance
Aircraft Flight number Departing area to
Going
Did the caller appear to be familiar with the aircraft or building when describing the location? YES / NO
WHEN WILL FT EXPLODE?

Time: Day: Date:
!n flight?: YES/NO If moved?: YES/NO Other:
WHAT DOES IT LOOK Like?

Briefcase Shopping/earner bag Suitcase
Box parcel Other (describe)
WHO ARE YOU?

Name Organization
where are you now?
WHY ARE YOU DOING THIS?
BACKGROUND DETAILS (Circle appropriate answer)

Origin of call
Local Long distance Internal (from within building) Public telephone /cellular /mobile
Attempt made to trace call? Yes/No

Caller's
Sex identity
Approximate age Language spoken
Voice
characteri
stics
Loud Soft High-pitched Deep
Raspy Pleasant Other
Speech
Fast Distinct Stuttering Slurred.
Slow Distorted Nasal Other
Background noise
Noisy Quiet Trains Aircraft
Street traffic Voices . . Office machines Factory machines

Chap : 08-05-00
SECURITY Page : 10
Date : 07-2023
Kitchen Party atmosphere Animals Music
Mixed (describe)
Accent
Local Not local Colloquial Regional Foreign
Manner
Angry Calm Irrational Rational
Coherent Incoherent Deliberate Emotional

Intoxicated Laughing Righteous Obscene
Other (describe)
Command of language
Excellent Good Fair Poor
8.6BIOMCHEMICAL WEAPONS
8.6.1Introduction
a. The emergency of biological agents and toxins, commonly known as 'biochemical weapons' and their
possession by terrorist organizations and States supporting terrorism, has created an additional concern for the safety of civil
aviation. 'Bio-terrorism' is the subjective term for that which is implied by this new threat;
b. Although many of the world's diseases of past centuries have been eradicated through intensive immunization and
quarantine, many still exist in test tubes at laboratories throughout the world. Microbiological and infectious diseases such as
anthrax, smallpox, plague, botulism and nerve gasses are still produced under controlled conditions;
c. While the threat of having biochemical agents used against civil aviation has certainly increased in the last
couple of years, it is important to note that there has never been an attack on a commercial aircraft using biochemical
agents. Airlines and airports should take on a commercial aircraft using biochemical agents. Airlines and airports should take
this into consideration when establishing or upgrading current measures.
8.6.2Biological weapons
d. A number of States have ratified the Biological Weapons Convention of 11075 (BWC). The intent of the
Convention is to prohibit the development, production, stockpiling, acquiring or retaining of biological agents or toxins of
types and quantities that cannot be justified. Limited quantities may be produced for the production of medicines or vaccines
or for other peaceful purposes;
e. Since the introduction of the BWC, a number of addenda to the initial Convention have added strength to its
intent. Those States that have ratified the BWC have agreed to allow inspection of sites where the biological
agents and toxins are produced and stockpiled. United Nations' Inspections Teams ensure compliance with the
intent of the Convention.
Chap : 08-06-03
SECURITY Page : 01
Date : 07-2023
8.6.3Industry Exposure
f. The unlawful introduction of biological agents and toxins to civil aviation would require undetected
delivery to a predetermined target. This could be by way of:
• Delivery by an individual of an innocuous package onto an aircraft or inside a terminal;
• Delivery by post office mail or courier mail to a person to whom it is addressed;
• Introducing the agent or toxin into the air-conditioning unit of an aircraft or terminal.
g. The latter point would require the person introducing the agent or toxin into an air-conditioning unit, to
wear protective clothing, to avoid self-contamination.
8.6.4Employer Responsibilities
h. Employer responsibilities include the development and maintenance of occupational health and safety
policies, the awareness and recognition of suspect substances and the provision of medical attention and
decontamination procedures;
i. The responsibility requires the employer, when he has knowledge that a hazard exists, to inform
employees of such a hazard.
8.6.5Identification
j. A suspicious substance or package must be considered potentially hazardous until proven otherwise. A
substance or package, not normally found in the workplace and which meets certain criteria, should alert
an employer and employee;
k. A suspicious package may have some or all of the following special characteristics:
• Excessive postage
• Oily stains or discoloration
• Marked with restricted endorsements such as 'Personal', 'Private' or 'Confidential'
• No return address
• Excessive weight
• Excessive tape or staring.
l. A suspicious substance may be a white, tan or being colored powder with consistency and texture of
talcum powder;
m. There are several substances of like description that may be found in the galley of an aircraft, such as
coffee sweetener and powdered milk substances. Common sense must prevail under these
circumstances;
n. Employees involved in the receipt of packages and letter mail should be aware of the dangers that may
be associated with incoming postal and courier services;
o. It is essential that people exposed to biochemical toxins be identified to the proper authority. Symptoms
relating to exposure to the toxin that generate a virus-like condition, may take several days to fully
develop. Several of the viruses are contagious and will, at the direction of the proper authority, require
strict quarantine.
Chap : 08-06-06
SECURITY Page : 02
Date : 07-2023
8.6.6Employee action.
Discovery of a suspicious substance on an aircraft in flight

1. Do not try to clear up the substance
2. Inform the police-in-command
3. Ventilation on the aircraft should be turned down to minimum
4. If passengers or crew makes body contact with the substance, hands and forearms should be washed
repeatedly
5. Wear protective equipment – gloves and mask
6. Immediately cover the substance with anything, preferably a wet blanket
7. Isolate the area to a radius of three meters
8. Move passengers away from the location of the substance
9. Stop all activities in this area that would disturb the substance
10. Change clothing that may have been contaminated and place in a sealed bag
11. Endeavour to assess the possible extent of contamination
12. Make a list of persons who may have been contaminated by the substance
13. Give a detailed description of the substance to the pilot-in-command and the authorities
Chap : 08-06-07
SECURITY Page : 03
Date : 07-2023
8.6.7Discovery of a suspicious package/envelope on an aircraft in flight
a. Do not shake or empty the contents or the envelope or package

b. The pilot-in-command must be advised. If the pilot is not on board, immediately advise the employer
c. Notify the Health and Safety Committee
d. If contact is made with substance, immediately wash hands and forearms repeatedly
e. If passengers are on board, follow the same procedures as if the aircraft was in flight
f. Crew to be advised that the item should not be touched or otherwise disturbed
g. Clear the area and advise any official who comes on board the aircraft
h. List all employees who are on board the aircraft
i. Brief the authorities on their arrival
8.6.8Discovery of suspicious items in terminals and other buildings
1. Do not try to clean up or touch the substance;
2. The Terminal/Building Manager must be advised immediately;
3. Notify the Health and Safety Committee, who will notify the proper authority;
4. Give details of persons who may have been contaminated to the proper authority;
5. Quarantine people who may have been contaminated until they are cleared by the proper authority;
6. Comply with the directions of the proper authority
Responses to suspected biochemical exposure should be addressed in a document for the information of all pilots and
cabin crew and contained in Euro Mediterranean /airport's Crisis Management Plan/Emergency Response Plan.
Chap : 08-06-09
SECURITY Page : 04
Date : 07-2023
8.6.9Nerve gas
a. Various forms of nerve gas may be released into the atmosphere and used as a weapon.
b. The common forms of nerve gas are:
Siren – Mustard Gas – Chlorine – Phosgene – Hydrogen Cyanide
c. Once a nerve gas is released it cannot be recaptured and will eventually dissipate into the atmosphere. The
obvious danger is the release of a nerve gas into the cabin of an aircraft while in flight. When symptoms appear
in passengers and/or crew members it is already too late to attempt to stop dissipating the agent; the focus
should be on treatment. Once inhaled, the victim will show immediate signs of physical distress
d. Any form of canister form of canister carried by a passenger should be subjected to a close inspection at the
screening point and if they cannot be classified as harmless it must not be allowed on the flight. The incident
should be reported the airport manager and the law enforcement authority
e. Evacuation plans for terminals should be introduced as part of the Crisis Management/Emergency Response
Plans. The threat requires the evacuation of people away from the affected area as soon as possible
Chap : 09-00-00
SOP Page : 01
Date : 07-2023
Contents
9.1 Sop.............................................................................................................................................................................. 3
9.2 INTRODUCTION......................................................................................................................................................... 3
9.3 OBJECTIVE................................................................................................................................................................. 3
9.4 GENERAL POLICIES.................................................................................................................................................. 3
9.5Manuals policy.............................................................................................................................................................. 3
9.6Compliance with SOP................................................................................................................................................... 3
9.7 Crew Concept.............................................................................................................................................................. 3
9.8 Crew Performance at Their Assigned Stations............................................................................................................ 4
9.9 Use of Available Resources.................................................................................................................................... 4
Mobile Phones............................................................................................................................................................. 4
9.10 PA Announcement..................................................................................................................................................... 5
9.10.1 General............................................................................................................................................................... 5
9.10.2 Specific Cabin Crew PA Announcement............................................................................................................ 5
9.11 Shoulder Harness...................................................................................................................................................... 5
9.12 Cockpit Door.............................................................................................................................................................. 5
9.13 Critical Phases of Flight............................................................................................................................................. 6
9.14 Sterile Cockpit............................................................................................................................................................ 6
9.15Do Not Disturb (DND) Policy...................................................................................................................................... 6
9.15.1 Departure................................................................................................................................................................ 6
9.15.2 Arrival...................................................................................................................................................................... 6
9.15.3 Seat Belt Sign......................................................................................................................................................... 6
9.15.4 Turbulence.............................................................................................................................................................. 7
9.15.5 No Smoking Sign.................................................................................................................................................... 7
9.15.6 Dead Head Crew.................................................................................................................................................... 7
9.16.1 General............................................................................................................................................................... 8
9.16.2Out of Base Operation............................................................................................................................................. 8
9.16.3 Door Opening......................................................................................................................................................... 8
9.16.4Stops Where Passengers remain on Board............................................................................................................ 8
9.17 FLIGHT PHASES...................................................................................................................................................... 9
9.17.1Phase one: Preflight............................................................................................................................................ 9
9.17.1.1 Reporting for duty............................................................................................................................................ 9
9.17.1.2 Carryon bag contents...................................................................................................................................... 9
9.17.2 Cabin crew briefing............................................................................................................................................. 9
19.17.2.1 Objectives...................................................................................................................................................... 9
9.17.2.2 General............................................................................................................................................................ 9
9.17.2.3 Cabin Crew Dispatch Briefing ...................................................................................................................... 10
9.17.3 Reporting to the aircraft ................................................................................................................................... 12
19.17.4 Cabin preparation .......................................................................................................................................... 12
9.17.5 Passenger's handling ...................................................................................................................................... 13
9.18 Phase two: Push back and engine start ................................................................................................................. 13
9.19 Phase three: Taxi and takeoff ................................................................................................................................. 13
9.20 Phase four: Climb ................................................................................................................................................... 13
9.21 Phase five: Cruise ................................................................................................................................................... 13
9.22 Phase Six: Descend ............................................................................................................................................... 14
9.22Phase seven: Approach ........................................................................................................................................... 14
9.23 Phase eight: Landing .............................................................................................................................................. 14
9.24 Phase nine: After landing ........................................................................................................................................ 15
9.25 Phase ten: Parking ................................................................................................................................................. 15
9.25.1Door opening .................................................................................................................................................... 15
9.25.2Passenger Disembarkation .............................................................................................................................. 15
9.25.3 Passenger Disembarkation ......................................................................................................................................... 15
Chap : 09-01-00
SOP Page : 01
Date : 07-2023
9.1 Sop
9.2 INTRODUCTION
SOP is simply defined as: Who does what and when during normal, abnormal and emergency situations. These
procedures are general in nature and reflect the operational policy of the airline.
Using the manufacturer's Flight Crew Operations Manual (FCOM) has been the basis of crew Standard Operating
Procedures (SOP) for many airlines. However, the manufacturer's FCOM never addressed the specific operational
policies of each individual airline. Using FCOM's as such created an unfavorable situation where many of the procedure
in general operational areas were left to the personal interpretation of each individual crewmember.
9.3 OBJECTIVE
The objective of the SOP is to provide AURES FLIGHT ACADEMY flying crew with well-defined General Standard
Operating Procedures (SOP) that can help the crew to operate safely on the flight.
General Standard Operating Procedures contained in this section are not a replacement to the policies and procedures of
the FOM, they are a reconstruction of the procedures in a chronological order to serve as a complement to those policies
with more focus on the human factor aspect of flight operations. SOP also addresses operational policies, which have not
been addressed in the FOM.
Crew Resource Management (CRM) skills and procedures shall be an integral part of the SOP.
Through normal S.O.P procedures, crewmembers are provided with the opportunity to practice specific CRM behaviors
every time they fly. This will improve crew co-ordination, communication, awareness, planning and decision-making.
9.4 GENERAL POLICIES
9.5Manuals policy
 General AURES FLIGHT ACADEMY operational policies are contained in the flight operation manual (FOM),
Training Manual (TM), and Safety Manual (SM).
 Should a conflict arise between the company policy manuals and the manufacturer's manuals, the company policy
manuals will supersede?
9.6Compliance with SOP

The S.O.P must be adhered to by all crewmembers. However, under certain circumstances deviations are allowed by
the PIC permission provided a full briefing is conducted, understood and agreed upon by all crewmembers. (ii) Specific
aircraft types operating procedures (SOP) that are not conflicting with the SOP shall be adhered to by all crewmembers.
9.7 Crew Concept

 A well-trained crewmember is a great asset in a teamwork-oriented environment; in this context; coordination and
resource management is the central concept of the SOP during normal and non-normal operations.
 The added result of individual inputs working together as one team equals much more than the mathematical sum
of those inputs, in other words, 1+1=3.
 A crew means each and every individual member of cockpit and cabin crew.
Chap : 09-08-00
SOP Page : 01
Date : 07-2023
9.8 Crew Performance at Their Assigned Stations

a. The crew must be at their assigned stations during all normal and non-normal operations below 10000 feet.
b. During flight operation above 10000 feet (above the critical phases of flight), each crewmember will perform his
assigned duties according to his allocated position.
9.9 Use of Available Resources

a. The commander of the flight must use all resources available to him during the flight.
b. The optimum management of available resources is the key factor to achieve safe flight operation.
c. Available resources can be categorized as follows:
 Human Resources (flying crew, dispatchers, ground handling personnel, etc.)
 Information Resources (rules, policies, procedures, manuals, etc.).
 Hardware resources (the aircraft, ground equipment's etc.).
- Briefings in general and cabin crew briefings in particular are a key-planning element.
- A well-briefed and informed crewmember shall have more focus on their duties, simply because
they are aware of the situation and they know what is expected of them.
- Standard calls are a very powerful communication tool. They are short, precise and contain
specific messages that are crucial during (time critical) emergency situations, (ex: unprepared
Emergencies).
- (vii) During prepared emergencies and after the completion of non-normal checklists and the next
course of action has been decided, the commander must brief his cabin crew about:
• Nature of the emergency.
• His Intention, whether ditching or crash landing.
• Expected Time available.
• Any known factors affecting Escape routes.
• The agreed "brace" Signal.
(N.I.T.E.S.)
9.10 Mobile Phones

 Mobile phones are a great communication tool; however, it can distract the crew from performing their
duties before and during flights. To limit the negative safety effects of mobile phones, the following rules
shall be applied.
 All Crewmembers must switch off their mobile phones during cabin crew dispatch briefing.
 All active crewmembers must switch off their mobile phones upon boarding the aircraft and until the
completion of aircraft preparation.
 Mobile phones may be used after the completion of aircraft preparation and shall be turned off before
passengers' embarkation and must remain off until all passengers' disembarkation.
Chap : 09-11-00
SOP Page : 01
Date : 07-2023
9.11 PA Announcement
9.10.1 General
 Airlines normally use all the available resources to attract Passengers. The commander's voice over the PA
carrying welcome and/or information messages is a powerful tool to show how much the airline cares about
providing the best service to their passengers.
 When cockpit workload is high, the commander of the flight may choose to delegate PA announcement to the
flight purser, to convey important messages to passengers.
 PA announcements must be short, clear, precise, and informative.
 PA announcement must be coordinated between cockpit and cabin crew for passenger convenience. ^
 When delegated by the commander a timely PA announcement shall be conducted by the purser, with the
proper explanation of the situation, in the following cases:
- Expected departure or gate arrival delays of 15 minutes or more.

- Prolonged taxi in or out.
- Returning back to the gate.
- Returning back to the departure airport.
- During cruise flight, for route and weather information.
- Diversion to en-route or destination alternate airports.
- Performing GA (go around) for any reasons.
9.10.2 Specific Cabin Crew PA Announcement

 The purser shall normally conduct PA announcement in Arabic and English.
 When circumstances dictates, cabin crew mastering different language may be delegated to perform PA
announcement (Japanese, Italian, Spanish. etc).
 When PASSENGER on board, the purser shall not use PA to give cabin crew routine work instructions (e.g.
"cabin crew, secure cabin & galleys and report).
 The intercom system is the normal way for cabin crew to exchange information and instructions.
 Refer to cabin crew in-flight services manual for routine PA announcement text and procedures.
9.11 Shoulder Harness

Cabin crew shall be seated with seat belt and shoulder harnesses all through critical phases of the flight and whenever
seat belt sign is turned on PIC except for safety related matters.
9.12 Cockpit Door

 The cockpit door must be closed and locked during all phases of flight.
 During commander cabin crew briefing, he shall agree with the cabin crew on the signal required to open
cockpit door in non-routine cases.
Chap : 09-15-03
SOP Page : 01
Date : 07-2023
9.13 Critical Phases of Flight

Critical phases of flight include all ground and flight operations involving pushback, engine start,
taxi out, takeoff, landing, taxi in and the shutdown of all engines. In addition, all other flight
operations conducted below 10000 ft are deemed critical phases, except during cruise flight
below 10000 ft.
9.14 Sterile Cockpit

 It is a Cockpit free from any interruptions or unrelated conversation during the critical phases of flight.
 Cabin crew is not allowed to call or enter the cockpit during these phases, except for matters affecting the safe
operation of the flight, (e.g. hijacking or cabin fire or any emergency case). This must be reported immediately
by any cabin crew to the PIC.
 The STERILE COCKPIT concept will be strictly adhered to during all AURES FLIGHT ACADEMY flight
operations.
9.15Do Not Disturb (DND) Policy
9.15.1 Departure
 Do NOT DISTURB shall commence at the start of push back or engine start.
 The flight purser shall report cabin secured to the flight deck crew when:
The aircraft is taxiing forward and - Before (The seat belt signals for takeoff.)
 Do NOT DISTURB shall end when the SEAT BELT SIGN is switched off during climb.
 If the SEAT BELT sign must remain on due to turbulence, the seat belt sign shall be switched ON and Off twice to
indicate the end of the DND.
 Any captain call during the DND phase shall be answered by the flight purser personally.
9.15.2 Arrival
 DO NOT DISTURB shall commence when the SEAT BELT sign is switched ON and OFF twice during descend (At
10000 feet) and shall end after engine shut down.
 All cabin crew inquiries and requests (destination, weather, temperature, wheel chairs and medical uplifts etc.)
must be completed before the start of the DND phase.
 The flight purser will give cabin secured report to the flight deck crew after receiving it from cabin crew, and before
the DND seat belt signal at 10000 ft.
9.15.3 Seat Belt Sign

 In addition to normal function of the seat belt sign, the seat belt sign shall be used as a standard communication tool
to convey specific messages from cockpit crew to cabin crew throughout all flight phases. .
Chap : 09-15-03
SOP Page : 01
Date : 07-2023
 To simplify\the use of the seat belt sing as a communication tool, switching (SEAT BELT) sign OFF and ON twice
shall be the standard communication signal if the seat belt was already ON during standard procedures. The following table
summarizes the:
Flight Phase Seat Belt Sign Indication
Taxiing Out OFF/ON 2 minutes for takeoff
At 10000 feet Climbing OFF* End of DND
At top of descend ON Starting Descend**
At 10000 feet descending OFF/ON Start of DND
When L/G is selected door OFF/ON 2 minutes for landing
Gate arrival - shocks ON OFF Slides disarming and
doors opening
* OFF/ON twice when seat belt remains ON for turbulence. ** To give cabin crew time to secure the cabin and report to
the cockpit before the start of the DND Phase.
9.15.4 Turbulence
When turbulence is expected during any phase of flight, the captain shall apply the following procedures:
 The PIC may turn ON the SEAT BELT sign, as a precautionary measure. The cabin crew shall ask the captain
whether continue the service or not.
 The NO SMOKING sign shall be recycled as an indication to the cabin crew to stop the in-flight services and
secure the cabin.
 If circumstances permit, the PIC shall brief the cabin crew of the nature and expected duration of the turbulence.
 Purser shall report cabin secure to the PIC via intercom.
9.15.5 No Smoking Sign

Airport authorities prohibit smoking in designate areas of the aerodrome, even in aero planes while at rest on the ground.
According to AURES FLIGHT ACADEMY Policy, all AURES FLIGHT ACADEMY flights are non-smoking flights.
Therefore, No Smoking Sign must be on during all phases (On ground - In flight).
9.15.6 Dead Head Crew

 The crewmembers must remove any uniform items that indicate their rank (shoulder split, uniform jackets, etc.)
while sitting in the passenger cabin so as not to confuse passengers especially during emergency situations.
 Cabin crews are required to indicate the above rules to crewmembers of other airliners traveling with AURES
FLIGHT ACADEMY during boarding.
 When traveling as a dead head crew, in uniform, it is strictly forbidden to consume alcohol during the flight or embark
or disembark the flight under the effect of alcohol. Any crewmember violating this rule shall be subject to disciplinary action.
 For the interest of safety and to avoid crew distraction, dead head crews must limit the time of their courtesy visits to
the cockpit during the critical phases of flight. However, it is the commander responsibility to stop any distraction and to
maintain a safety oriented cockpit atmosphere during all flight phases.
Chap : 09-17-00
SOP Page : 01
Date : 07-2023
9.16 Augmented Flights and Double Crew
9.16.1 General
 To extend the duty time limitation of operations, an additional (augmented crew), or an additional complete crew shall
be added to the standard crew complement (double crew). Also, an additional number of cabin crewmembers must be added
to the standard cabin crew complement, in accordance with the provisions of DACMS.
 Responsibility to insure strict enforcement of crew rest periods during operation.
 The augmented and double crew rest period must be applied for all cockpit and cabin crew even if one of the flight
sectors is within the limits of one crew's duty period Any deviation of the above rule shall be considered a serious safety
violation.
9.16.2Out of Base Operation

 On crew stations (hotels) abroad, crew members shall be back at the hotel from trips outside the town at least 2 hours
before the scheduled time of departure, but in no case later than at midnight the evening before departure. Each crewmember
shall always observe the minimum rest time according to FOM.
 Crewmember shall keep the commander and the flight purser informed about their absence.
9.16.3 Door Opening
 Accidental deployment of evacuation devices represents a great concern for airline operation cost.
 For the above-mentioned reason, AURES FLIGHT ACADEMY has developed the witness concept for door opening.
 The witness concept dictates that another cabin crew must witness opening the door by the assigned cabin crew.
9.16.4Stops Where Passengers remain on Board

 When a crew change is due to take place and the new crew has not arrive to the aircraft while passengers are
remaining on board, the following rules shall be applied:
- The aircraft engines are shut down;

- At least one main cabin door remains open and equipped with passengers' disembarkation air jetty or stairs.
- The number of cabin crew that must remain on board is at least the minimum cabin crew number required
for the aircraft type.
- The cabin crew shall be spaced throughout the cabin to provide the most effective assistance for the
evacuation in case of an emergency.
• Under all circumstances, cabin crew shall not leave the aircraft while any passengers remaining on
board.
• Must be clear that any non-normal situation (accidents, illness. Etc.) must be reported to the
commander
Chap : 09-17-00
SOP Page : 01
Date : 07-2023
9.17 FLIGHT PHASES
Each flight has ten phases, starts at the dispatch office, and ends with opening the airplane doors, and disembarkation of
all passengers. These phases are:
1-Preflight 6- descend
2- Push back and engine start 7- Approach
3- Taxi and takeoff 8- Landing
4- Climb 9- After landing
5- Cruise 10-Parking and passenger
.disembarkation
9.17.1Phase one: Preflight
9.17.1.1 Reporting for duty

Reporting for duty on time is the responsibility of each individual crewmember.
9.17.1.2 Carryon bag contents

a) Crew member must carry on the following items during briefing and on board the flight
 Updated safety manual.
 Valid passport with necessary valid visas.
 Valid license and ID card.
 Flash light in good working order with at least two size D or the equivalent.
 Spare corrective glasses if used.
b) Crew member who failed to comply with the above rule shall be subject to disciplinary action.
9.17.2 Cabin crew briefing
19.17.2.1 Objectives
The main objective of the cabin crew briefing is to enhance team spirit between all members of the crew in general and
specially between cockpit and cabin crew, which in turn has a positive impact on the safety of the flight.
9.17.2.2 General
a. It must be clear that this briefing is not an oral test for cabin crew's safety and emergency knowledge. However,
obvious cases of poor knowledge standard of individual cabin crew must be reported to management.
b. Cabin Crew briefing consists of two parts complementing each other and they are conducted in a timely order as
follows:
 Cabin crew dispatch briefing.
 Commander joined briefing.
c. Due to the special nature of AURES FLIGHT ACADEMY operations and its large network, It might be difficult to
allocate a specific place to conduct cabin crew briefing from all our departure points. However, every effort shall
be made to conduct the cabin crew briefing.
Chap : 09-17-02
SOP Page : 02
Date : 07-2023
d. Briefings may be conducted, but not limited, to the following places:

 In the briefing room before departure from base.
 On board Aircraft, with no passengers onboard.
 In a suitable place before leaving the hotel.
e. A cabin crew briefing must be conducted before the first departure of the day.
f. When cockpit crew and cabin crew is not following the same flight schedule and transit passengers are on board, the
captain shall brief the flight purser, who in turn briefs the rest of the cabin crew.
9.17.2.3 Cabin Crew Dispatch Briefing

I- Service
The flight purser shall conduct a service briefing in compliance with the in-flight service manual.
II- Safety
(a)The flight purser must state clearly that the objective of the briefing:
 Is to enhance team spirit between all members of the crew and especially between cockpit and cabin crew.
 The briefing is not meant to be an oral test.
 The flight purser shall assign working positions for cabin crew, and distribute emergency equipment checklist
accordingly.
(b)Standard briefing guide lines:
 Check the carryon bag contents (refer to item: 2.1.2).
 Use safety manual (general emergency and specific type Q.R).
 Use the safety manual questionnaire and model answers.
 Ask questions to the group and not to the individuals.
 Allow the answer from the group
Chap : 09-17-02
SOP Page : 03
Date : 07-2023
• In addition to the provisions of FOM item 8.3.15.2, the briefing shall Contain but not be limited to the following:
COMMANDER/ CABIN CREW BRIEFING
Part 1: INTRODUCTION and OBJECTIVE

1. Introduce yourself and your flight deck crew.
2. State clearly the main objectives of the briefing:
ONE TEAM ONE CREW ONE TEAM ONE
CREW
3. Indicate how important is the role of each individual crewmember as a
part of the team.
Indicate how important is the reporting of any irregularities observed inside or
outside the cabin on the safety of the flight.
Indicate that the briefing is NOT AN ORAL TEST
Part 2: FLIGHT INFORMATION
1. Review any significant maintenance deficiencies
2. Review any expected departure delays
3. Review expected taxiing time especially if it is short
4. Review flight duration and expected significant en-route and destination
weather
5. Review any significant maintenance deficiencies

6. Review any expected departure delays
7. Review expected taxiing time especially if it is short
8. Review flight duration and expected significant en-route and destination
weather
Part 3: POLICIES and PROCEDURES
Chap : 09-17-02
SOP Page : 04
Date : 07-2023
1. Indicate that the "cabin secure" report is to be performed when the aircraft
is started to taxiing, to avoid distraction during engine start, Pushback or
while engine start is in progress.
2. Review the signs (seat belt, no smoking) policy during turbulence
3. Review cockpit door, Do Not Disturb, seat belt sign signaling policies
4. Coordinate the time of commander's PA announcements with the flight
purser.
5. Indicate the mandatory implementation of the augmented and double
crew rest policy, on the safety of the flight, even when the flight sector i: less
than the maximum limits (If applicable).
6. Review some of the emergency procedures that are common Between
cockpit and cabin crew
7. Indicate that it is strictly forbidden to resist hijackers and the Provisions of
safety manual must be followed to the letter.
Customs or immigration riles at destinations.
Allocate approximately 5 minutes for this briefing
IMPORTANT
The commander's responsibility cannot be compromised; therefore, the crew must clearly understand that the
commander is the only person responsible for the safety of the flight.
9.17.3 Reporting to the aircraft

 All cabin crew shall proceed to the A/C in complete uniform at the same time as one unit.
 Late arrival to the A/C by any crewmember shall be considered a serious safety violation.
 When the late arrival of a crewmember is beyond his control, the management shall consider the situation on an individual
case by case basis.
19.17.4 Cabin preparation

 All crewmembers' should switch off their mobile phones before starting aircraft preparation.
 Every cabin crewmember in his position shall check the emergency equipment according to the emergency
equipment checklist.
 Any missing or inoperative equipment shall be reported to the purser immediately.
 The purser shall inform the coordinator to take the necessary action. Then he must inform the pilot in command
(P.I.C.)
 'Every effort must be exerted to reduce cockpit crew distraction during the preflight preparation phase of flight,
therefore, the purser shall request any other cabin preparation items such as catering, cabin appearance or late cabin crew
arrival to the aircraft, etc., from the coordinator of the flight.
-Opening cabin doors for loading, catering or medical uplifting does not require commander's approval.
-The flight purser shall report to the commander if there is a problem prevents passenger's embarkation.
Chap : 09-17-04
SOP Page : 05
Date : 07-2023
- The crewmember may use their mobile phones before after completion of cabin preparation providing they
switch it off before passenger.
9.17.5 Passenger's handling
 The P.I.C. must be informed before passenger boarding.

 As long as the aircraft doors are open on ground, passenger handling is the responsibility of ground station
personnel.
 It is strictly forbidden for any crew member to interfere with ground station personnel in passenger's seating or
solving passenger problems.
 The crew shall assume passenger handling only when the aircraft doors are closed, and until the flight is
terminated and A/C doors are opened.
 Doors shall be closed upon commander's permission.
9.18 Phase two: Push back and engine start

 The cabin crew shall arm the door slides in accordance with the safety manual procedures.
 The cabin crew must be aware that the (DND) policy is in effect.
9.19 Phase three: Taxi and takeoff
 The purser shall make flight information announcement in Arabic and English
 When the majority of passengers speak different languages (Italian, Japanese etc), the flight purser shall delegate the
announcement to one of the cabin crew who masters that language.
 When one of the main monitors is unserviceable, the purser shall perform a manual demo for the whole A/C.
 All aircraft aisles must be free from luggage, plastic bags, pillows, blankets etc....
 The purser shall make this announcement during taxiing:
"Ladies and gentlemen please fold the blankets and put it behind your back."
 Each individual cabin crew is responsible for securing his assigned cabin zone and report it to the purser.
 The left side cabin crew is responsible to report cabin secure for left and right.
 The flight purser shall report "CABIN SECURED" to the commander only when the aircraft is taxiing forward and
before the seat belt signal for takeoff.
 During cabin crew briefings, the captain shall agree with the cabin crew on the signal required to open cockpit
door
 The cabin crew shall revise (the 30 seconds review) card.
9.20 Phase four: Climb

Cabin crew shall maintain constant monitor over passengers' movement till the seat belt sign is off, and D.N.D. is
terminated.
9.21 Phase five: Cruise

 Cabin crew shall maintain a continuous monitor over the cabin, and the passenger.during the cruise phase of the
flight.
 The cabin crew must report to the purser or to the flight deck any abnormalities or irregularities in the cabin, such as:
- Unusual behavior from any passenger.
- Unusual smell or odor.
- Any traces of smoke.
Chap : 09-21-00
SOP Page : 01
Date : 07-2023
- Unusual icing builds up on the A/C wings.
 Emergency medical kit shall only be used by a doctor or a qualified nurse. The following announcement
shall be conducted by the flight purser in this case:
"Ladies and gentlemen, your attentions please, a doctor's help is needed, please contact
any of the cabin crew."
The purser shall follow the safety manual procedure.
9.22 Phase Six: Descend

 At top of descend, the PF (pilot flying) shall switch ON the FASTEN SEAT BELT sign to give the cabin crew ample
time to secure the cabin.
 If the SEAT BELT sign was already on due to weather, the PF shall switch the SEAT BELT
sign ON and OFF twice to alert the cabin crew that the descend has been initiated.
 The purser shall make this announcement:
"Ladies and gentlemen please fold the blankets and put it behind your back."
 Each individual cabin crew is responsible for securing his assigned zone and report it to the purser.
 All aircraft aisles must be free from luggage, plastic bags, pillows, blankets etc....
 The left side cabin crew is responsible to report cabin secure for left and right zones.
 The flight purser shall report; "CABIN SECURED" to the commander or by means of intercommunications.
 At 10.000 feet, the PIC shall switch on the seat belt sign twice to alert the cabin crew that the DO NOT
DISTURB policy is in effect.
 The "CABIN SECURED" must be reported to the commander before the SEAT BELT sign signal at 10.000 FT.,
indicating the start of DND phase.
9.22Phase seven: Approach

 When landing gear is selected down, the SEAT BELT sign shall be selected on and off twice to alert cabin crew
that landing is within approximately two minutes.
 Cabin crew shall be seated in landing position with seat belt and shoulder harness strapped.
 Cabin crew shall revise the 30-second review card.
 Any passenger movement in the cabin must be reported immediately to the purser.
 The purser in his turn shall make the proper announcement to advice passenger to remain seated.
9.23 Phase eight: Landing

 Any passenger movement in the cabin must be reported immediately to the purser.
 The purser in his turn shall make the proper announcement to advice passenger to remain seated.
Chap : 09-24-00
SOP Page : 01
Date : 07-2023
9.24 Phase nine: After landing

 After landing pre-recorded announcement shall be activated.
 Cabin crew must stay in position until the aircraft comes to the final stop.
 The provisions of item 2.8 shall be applied.
9.25 Phase ten: Parking

 When the aircraft reaches the parking position, and all engines are shut down, the captain will switch the
seat belt signs off.
 THE PURSER WILL ANNOUNCE THE DISARMING OF ALL CABIN DOORS, crew confirm with the purser
the disarming doors,( who in turn report it to the Captain).
 The rest of the cabin crew is not allowed to open any door without permission from the PURSER (SCC).
9.25.1Door opening
 When the ground personnel knocks twice at the door from outside, this is an indication to the cabin crew
that the door can be safely opened.
 Witness procedures:
- The cabin crew assigned to open the door must ask the cabin crew member of the opposite door
to witness the door opening.
- In case of minimum cabin crew, the nearest cabin crew member (shall be assigned by the purser) will
witness the door opening.
- The cabin crew assigned to open the door shall start the door opening procedures for the specific type,
only in the presence of the witness cabin crew.
- The witness must check that the procedures are correct before execution of each step to prevent
accidental deployment of evacuation devices.
Important
It is strictly forbidden to open cabin doors without applying the provisions of
door witness procedures (1.19).
9.25.2 Passenger Disembarkation

Cabin crew shall maintain constant monitor over passengers', disembarkation.
Chap : 10-00-00
QUALIFICATION PROCESS & TRAINING PROGRAM Page : 01
Date : 07-2023
Contents
10.1 Qualification Process & Training Program..................................................................................................................... 2
10.2 INTRODUCTION....................................................................................................................................................... 2
10.3 Qualifications Required.............................................................................................................................................. 2
10.4Cabin Crew License.................................................................................................................................................... 3
10.5General....................................................................................................................................................................... 3
10.6 Familiarization Flights................................................................................................................................................ 3
10.7 Recurrent Training..................................................................................................................................................... 3
10.7.1 Refresher Training (Re-qualification)................................................................................................................. 4
10.7.2 Crew Resource Management Training (Joint).................................................................................................... 4
10.8 Crowd Control............................................................................................................................................................ 4
10.8.1 First Aid Training................................................................................................................................................ 5
10.8.2 Dangerous Goods Training................................................................................................................................ 5
10.8.3 Security.............................................................................................................................................................. 5
10.8.4 Cabin Crew Instructor......................................................................................................................................... 5
10.8 Periodical Check (Competency check)................................................................................................................. 5
10.8.1 Competency Checking....................................................................................................................................... 5
10.9 Outsourcing Training Provider................................................................................................................................... 6
10.10 Testing Policy.......................................................................................................................................................... 7
10.11 Training curriculum.................................................................................................................................................. 8
10.11.1 General............................................................................................................................................................. 8
10.11.2 Categories of Training:..................................................................................................................................... 8
10.12 Initial newly-hired training........................................................................................................................................ 8
10.13 Emergency Hands-On Training (practical Drills outsourced) ............................................................................... 18
10.13.1 AIRCRAFT INITIAL / TRANSITION GROUND TRAINING All TYPES ..........................................................19
10.14 Recurrent Training ................................................................................................................................................ 22
10.15 A Twelve Months Recurrent training Program ...................................................................................................... 23
10.16 Re-qualification Training ................................................................................................................................... 27
10.17 PURSER Cabin Crew training .............................................................................................................................. 29
Chap : 10-01-00
Date : 07-2023
10.1 Qualification Process & Training Program 10.1
INTRODUCTION
The Main Objective of this Training Syllabus is to outline Policies related to All Training and Checking Activities in order to
achieve the Overall Goal of the Air Safety. The Training Programs and Procedures set herein are the Tools of
Implementing those Policies.
All training policies shall be in accordance with the conditions contained in the Air Operator Certificate (AOC) and
approved by the state authority namely DACM with the Relevant Provisions of ALGERIAN CIVIL AVIATION
REGULATIONS (DACMs). In addition the Training Chapter contains the Applicable National Rules and Regulations, in
addition to Relevant ICAO Standards and Procedures for Air Navigation Services. It reflects the valid company Policies,
Regulations and Procedures derived from and part of the Operation Manual Part D.
AURES FLIGHT ACADEMY provides the follows:
Initial Training which is divided to 2 phases:
 Theoretical part is conducted at AURES FLIGHT ACADEMY approved class room.
 Practical part is conducted at ALGERIA Air state approved training centre.
- Recurrent Training (Theoretical / Practical every 24 calendar month).
- Recurrent Training (Technical, Emergency) every 12 calendar months).
- Instructor (Supervisory Course).
- Transition Course (Technical / Emergency whenever required by the company).
- Familiarization Flights.
- Aircraft Visits.
- Crew Resource Management Training.
- Dangerous Goods Awareness Training.
- First Aid Awareness Training.
- Security Training.
10.2Qualifications Required
Minimum Requirements (DACM) AURES FLIGHT ACADEMY shall ensure that each cabin crew member:
1. At least 18 years of age
2. Has passed an initial medical examination or assessment and is medically fit to perform the duties specified in
the Cabin Crew Safety Manual.
3. Remains medically fit to perform the duties specified in Cabin Crew Safety Manual.
4. Proficient in English.
Chap : 10-03-00
Date : 07-2023
10.3Cabin Crew License

AURES FLIGHT ACADEMY in accordance with DACM requires that all cabin crew members must hold a valid license
with the appropriate type, to operate on a specific aircraft type. The cabin crew license is valid for 1 year, must be
renewed annually based on competency check (maximum validity one year) and the medical certificate. The latter is
performed every 2 years for cabin crew below 40 years old, otherwise will be every 1 year. Following are the necessary
types of training.
10.4General
Before undertaking assigned duties Each Cabin Crew shall have completed the appropriate Training as specified below
and must have passed the Prescribed Checks covering the Training Received in order to verify Proficiency in carrying out
Safety and Emergency Procedures. The Training will be conducted under supervision of the Cabin Crew Manager who
will work out Detailed Training Programs. Before getting the Qualification to operate as one of the Minimum Required
Cabin Crew each Cabin Crew must have completed:
 Initial Training.
 Transition Training.
 Differences Training- If required.
 Familiarization Flights under supervision.
 Prequalification Training-if required
 Recurrent Training.
 Purser leadership Training.
 Cabin Crew Instructor Training.
The specific syllabus for each of the training courses is detailed in (Training Curriculums) the syllabus shall indicate the
duration of each applicable phase of the training courses, which shall include both practical and theoretical sessions. The
training time allocated for each phase shall take into account the number of trainees and instructors as well the training
methods and facilities to be used.
10.5Familiarization Flights
Familiarization Flights are designed to allow the Cabin Crews to apply their theoretical knowledge during actual Line
Operations. THIS represents on job training.
Following completion of the initial Training and passing required exams each Cabin Crew has to undertake Familiarization
Flights composed of ten sectors and a competency check under the supervision of a Cabin Crew Instructor prior to
operate as one of the minimum number of Cabin Crew required. After having successfully passed the Familiarization
Flights the Junior Cabin Crew / Cabin Crew shall be released by the Cabin Crew Manager as Qualified Cabin Crew
member. 1
10.6Recurrent Training
According to DACM Cabin Crew have to undergo Emergency Recurrent Training every Twelve months to ensure
continued proficiency with all equipment relevant to the aircraft types they operate.
The crew training department must provide a formalized course for the recurrent training. Recurrent training covers the
actions assigned to each crew member in evacuation and other appropriate normal and emergency procedures and drills
relevant to the types and/or variants of aircraft on which they operate.
The Period of Validity of Recurrent Training and the Associated Checking shall be 12 Calendar Months in addition to the
remainder of the month of issue. If issued within the final three calendar months of validity of a previous check, the period
of validity shall extend from the date of issue until 12 calendar months from the expire date of that previous check. The
emergency recurrent training shall be performed together with flight crews; it is organized by the crew training
Chap : 10-03-00
Date : 07-2023
department.
Chap : 10-06-01
Date : 07-2023
10.6.1 Refresher Training (Re-qualification)

A Cabin Crew member must complete a Refresher Training Course after a Period of Absence from all Flying Duties for
more than Three months.
If a Cabin Crew member has not been undertaking Flying Duties as a member of the minimum required number of Cabin
Crew on a relevant type of aircraft but has not been absent from all Flying Duties for a period of 6 months, he must:
Complete Refresher Training; or
Operate Two Re-Familiarization Flights (Sectors) under supervision during Commercial Operations on the Type of
Aircraft on which he is to undertake duties as a Cabin Crew. In all other cases the Cabin Crew member must undergo
Refresher Training before operating as a member of the minimum number of cabin crew required.
A detailed description for the required trainings according to the absence period is detailed in (10.25 Training Curriculum),
as to be applied according to DACMS.
10.6.2 Crew Resource Management Training (Joint)
Cabin crew members shall receive training in human performance to gain an understanding of the human factors involved
in conducting cabin safety duties and coordinating with the flight crew during the execution of onboard emergency
procedures.
Such training shall be included in the cabin crew initial and re-qualification training courses, and in the recurrent training
course, on a frequency in accordance with requirements of the Authority, but not less than once during every 24-month
period.
During the training emphasis should be placed on the importance of Effective Co-ordination and Two-way Communication
between Flight Crew and Cabin Crew in various Abnormal and Emergency Situations including the Use of Correct
Terminology, Common Language, and Effective Use of Communication Equipment. The training shall include:
a. Combined Flight Crew and Cabin Crew in practice in aircraft Evacuations.
b. Joint Discussion of Emergency Scenarios between Flight Crew and Cabin Crew.
c. To identify Unusual Situations that might occur inside the cabin, as well as an activity outside the aircraft that
could affect the Safety of the Aircraft or Passengers.
d. The Nature of Operations as well as the associated Crew Operating Procedures and areas of operations that
produce particular difficulties.
e. Discussion of Climatologically Conditions and Unusual Hazards.
Initial and recurrent CRM Training shall include combined Flight Crew and Cabin Crew in practice in aircraft Evacuations
and Joint Discussion of selected problems.
Programmed hours: are 24 hours in case of Initial training 8 hours if recurrent training.
10.7Crowd Control
The training in the application of Crowd Control in various Emergency Situations shall include:
1. Communications between Flight Crew and Cabin Crew and use of all Communications Equipment including the
difficulties of co-ordination in a Smoke Filled Environment
2. Verbal Commands and Standard Phraseology.
3. The Physical Contact that may be needed to encourage passengers out of an Exit and into a Slide.
4. The Redirection of passengers away from Unusable Exits.
5. The Marshalling of passengers away from the aircraft.
Chap : 10-07-00
Date : 07-2023
6. The Evacuation of Disabled passengers.

7. Authority and Leadership.
10.7.1 First Aid Training

This course is intended to ensure that all crew members receive adequate training regarding the First Aid necessary to
identify and deal with medical emergency cases on board.
10.7.2 Dangerous Goods Training

This course is intended to ensure that all crew members receive adequate training as familiarization of labelling of
dangerous good and hazardous materials.
Note:
Whenever practicable, this initial and recurrent Dangerous Goods training shall be addressed during a combined training of
cabin crew members and flight crew members, special emphasis being placed on bringing them together
10.7.3 Security
Cabin crew members receive training in aviation security subjects that address appropriate crew communication,
coordination and action in response to acts of unlawful interference. Such training shall be included in the initial,
re-qualification training courses and in the recurrent training course, on a frequency in accordance with requirements of
the regulatory authority, but not less than once during every 12-month period.
Note:
Whenever practicable, this initial and recurrent Security training shall be addressed during a combined training of cabin
crew members and flight crew members, special emphasis being placed on bringing them together.
10.7.4 Cabin Crew Instructor
It is a training provided to qualify a crew member to be a cabin crew instructor, the crew member nominated by AURES
FLIGHT ACADEMY shall be holding a valid license, 5 years experience as a cabin crew and not less than 3000 flying
hours including 200 hours on the A/C type requested, a detailed course outlined in (10.28 training curriculum).
10.8 Periodical Check (Competency check)
Competency checks are performed for initial cabin crew as well as on periodical basis of 12 months to all the cabin crew
members while performing their duties during line operations to ensure the continuity of high standard performance and
the adherence to rules, regulations and company policies. The periodical check is conducted using a checklist containing
the required standards of performance covering all aspects (refer to ch.13 Forms & checklists). The evaluation results are
kept within the cabin crew member technical file & records. in addition there is an evaluation reports for all the cabin
crew members that is conducted when necessary to ensure the adherence of cabin crew members to all the
policies and procedures related to their duties either on board or ground (during classes & meetings). These evaluations
and checks are performed by or the approved
Instructor and after each evaluation or periodically checks there is a debriefing to discuss the results and correct any
findings.
10.8.1 Competency Checking:

Competency checks are performed following: Initial Training:
1. Conversion /Transition Training.
2. Differences Training
Chap : 10-08-01
Date : 07-2023
3. Recurrent Training.
4. Re-qualification Training.
10.9Outsourcing Training Provider

ALGERIA Air approved Training Centre is the training provider for all kinds of practical courses required ( mock-up ,Fire
fighting drills, depressurization simulation) as all training material performed meet the communality based on the fact that
DACM and DACM are the main source as well as the approval authority.
a. Initial ground training Practical Training
b. Recurrent 12 months First Aid courses.
c. Recurrent 24 months, practical Training, First Aid
d. Security Training
e. The company provides a system of agreements with ALGERIA Air training centre, monitoring and auditing for the
process to ensure the effectiveness of the services provided by ALGERIA Air training centre and that these services meet the
latest requirements of Safety and the standards required by AURES FLIGHT ACADEMY to prepare a highly standard Cabin
Crew members aware and adhere to safety procedures, rules and regulations.
f. Training Syllabus and drills are as per AURES FLIGHT ACADEMY training syllabus Refer to 11.9.2
g. Training Records
h. Training Summary for the Cabin Crew member and the Crew Training Department will maintain All Records of
Training and Checking undertaken by him. It will be used to record all stages of cabin crew training.
ITEM STORAGE RREMARKS

Initial training results Permanent
Transition Training Permanent
Latest Recurrent Validity date
Medical fitness Validity date
10.9 Testing Policy.

a. MIDWET shall ensure –in accordance with DACM that tests are carried out.Basic, Refresher, Conversion, Recurrent
Emergency Courses Cabin Crew Members must maintain a Minimum Passing Grade of 80% on All Written Examinations
given during Emergency Training, also Satisfactory Completion of Practical and Oral Testing must be achieved throughout
the Emergency Training Program. Any Student failing to complete the Wet Ditching Drill, Dry Evacuation Drill, and Fire
Fighting in a Satisfactory Manner will be suspended from Safety Training.
b. Should a Cabin Crew fail an Examination Scoring less than 80% but not less than 70% a Retake Examination will be
done, following a Comprehensive Review of the Subject; The Minimum Pass Mark required for the Second Attempt will
be 80%.The grade below 70/100 at any of the above indicate insufficient and unsafe comprehension and consequently
immediate relief from any further flying duties. More evaluation shall be performed in-flight.
Chap : 10-10-00
Date : 07-2023
10.10Training curriculum
10.11.1 General:
The Purpose of this Curriculum is to detail the Specific General Emergency.
The Training must obtain the Standard of Skills and Knowledge laid down to pass the Course.
10.11.2 Categories of Training:
There are Five Categories of Training for Cabin Crew:
 Initial Newly-Hired Training.
 Transition Training.
 Recurrent Training.
 Re-qualification Training.
 Instructor Training.
In addition to these categories there is PUR course to qualify a crew member to be a senior cabin crew.
10.12 Initial newly-hired training

Overview
Initial new hire training.
Cabin Crew must successfully complete all stages of initial training stated below as part of qualifying process.
Objective: The Objective of this Course is to introduce the Newly-Hired Cabin Crew to Specific Company Methods,
Policies, and Procedures and to prepare him to perform Cabin Crew Duties Unsupervised in Revenue Service.
Prerequisite: This Training is for Personnel, who have not had Previous Experience with the Company; it also applies,
however, the Personnel Employed by the Company who has not previously held a Cabin Crew Duty Position.
Training Location:
Training will be conducted at AURES FLIGHT ACADEMY class room and ALGERIA Air Training Centre.
Training Aids:
 Visual Aids.
 Training films.
 Emergency equipments.
 Fire Fighting facilities.
 Door Trainers.
 Slide jump tower.
 Rafts and slide rafts.
 Ditching pool.
 Aircraft.
Chap : 10-12-00
Date : 07-2023
Methods of Instruction:
 Class work.
 Demonstration.
 Observation.
 Participation.
 Hand-on training.
Curriculum:
 Basic Indoctrination.
 General Safety.
 Aircraft Ground Training.
 Differences.
 Qualification.
Curriculum Segment:
BASIC INDOCTRINATION
Objective: The Objective of the Course is to serve as an Introduction for Newly-Hired Cabin Crew to the Operator and
the Operational Requirements of the DACM, and also serves as the Basis for Subsequent Crew Training.
Course Outline:
Company Orientation
1- Overview of company:
> Type and scope of operations conducted.
> Route structure
> Company structure:
> Organization chart.
2- DACMS and other applicable regulations and guidance Materials

> Overview of appropriate provision of DACM.
> Overview of applicable regulation of ALGERIAN Customs Service.
> Overview of ALGERIAN Immigration Department.
3- Aviation terminology and overview of customs and immigrating at same destination.

> The International Phonetic Alphabet.
> Abbreviations.
> The 24 hour clock
> Time changes.
> Ticketing.
> Aircraft Definition
Chap : 10-12-00
Date : 07-2023
4- the company's policies & procedures manual

> Authority of pilot in command.
> Chain of command.
> Seating policy.
> Passenger's handling.
> Transportation of inadmissible passengers, deportees or persons in custody.
5- Permissible size & weight of hand baggage.
6- Securing of load, cabin, & galleys.
7- Special load.
8- Live animals.
9- Servicing of aeroplanes:
 Potable water.
 Removal & disposal of waste.
 Oxygen
 Cleaning of cabin
- Multiple Occupancy of aero planes seats.
- Smoking regulations.
- Procedures for refusal of embarkation.
- Ferry flights.
- Positioning Flights
5- Duties & responsibilities of cabin crew

 Pre & post flight duties.
 Night flight duties.
 Special care cases duties & responsibilities.
 Custom & currency regulation.
 Duty free shopping. And cusoms regulations
 Handling of company material.
 Accident / illness.
 Night stops.
Chap : 10-12-00
Date : 07-2023
6- Crew regulations & policies

 Behaviour in public.
 Personal documents.
 Crew member certificate.
 Company identity card.
 Uniform.
 Crew luggage.
 General safety & work performance
 Conversation.
 Sleeping.
 Statements to the press or external bodies.
7- Flight time limitations
 Applicability.
 Flight and duty time limitations and rest time
 Definitions.
 General principles of control of flight, duty, & rest time.
 Extension of flying duty periods flight crew.
 Extension of flight duty period by split duty.
 Positioning.
 Aircraft commander's discretion to extend a flying duty period.
 Delayed reporting time.
 Rest periods.
 Aircraft commander's discretion to reduce a rest period.
 Standby duty.
 Days off.
 Accumulated duty & flying hours.
 Cabin crew required.
 Records to be maintained.
 Commander's discretion report for reduction of rest periods.
 Voyage details.
 Basic Theory of flying.
8- Crew Health precautions.

 Alcoholic beverages.
 Narcotics, Drugs and psychoactive substance.
 Medications.
Chap : 10-12-00
Date : 07-2023
 Immunization.
 Blood Donation.
 Deep see diving
 Moil Precautions
 Sleep & Rest
 Surgical Operations.
Examination:
The Instructor at the End of the Course to determine the Knowledge of the Trainee on Course Content shall conduct
Written Examination with Multiple Choice Answers. The Examination Pass Mark is 80%.
Programmed Hours:
The Programmed Hours are 40 Hours.
- General Safety training
Objective: The Objective of this Training is to provide Cabin Crew Members with the Necessary Knowledge concernin
Preventive Measures, Emergency Procedures, Emergency Equipment, Survival and First Aid.In order
Course Outline:
1-Preventive measures
a - General Preventive Measures

 Chain of command.
 Crew co-ordination &communication
 Sterile cockpit procedures.
 Emergency briefing prior to each flight.
 Emergency exits.
 Cabin attendant's stations.
 Emergency equipment check.
 Preventive measures while opening / closing doors.
 Carry on baggage.
 Selections of door mode before take off/ landing
 Passenger briefing( Demonstration.)
 Cabin report for takeoff.
 Fasten seat belt / No-Smoking sign.
 Turbulence.
 Observation of cabin.
 Irregularities during flight.
 Cabin report for landing.
 After landing announcement.
Chap : 10-12-00
Date : 07-2023
b - Special Preventive Measures

 Cockpit crew incapacitation.
 Fuelling / De-fuelling with passengers on board.
 Air jetties and ground equipment.
 Flooding.
2-Emergency procedures
 Emergency evacuation
procedures
 Unprepared evacuation.
 Prepared evacuation.
 Brace positions.
 Prepared emergency
briefings.
 Hijackers.
 Decompression &
Altitude physiology.
 Fire.
 Security measures.
 Bomb threats.
 Emergency drills
checklist
3- Emergency equipment.
 Fire fighting equipment.
 Portable oxygen equipment.
 Miscellaneous equipment.
4- Survival
 Introduction.
 Survival equipment.
 Survival at sea.
 Survival in polar/ sub-polar regions.
 Survival in desert regions.
 Survival in jungle regions.
Chap : 10-12-00
Date : 07-2023
5-First Aid
Regulations & Procedures
• Asking for professional assistance.
• Reporting case and progress to flight deck.
• Forms filled in.
• Cases requiring unscheduled landing.
• Medical hardware equipment check and use.
• Reporting of infectious diseases.
• Aircraft, disinfection policy.
• Immunization.
• Fatigue management.
• Personal safety precautions.
• Psychoactive and problematic use.
• Medical equipment training.
 Introduction.
 Objective of first aid.
 Assessments and diagnosis.
 Hygiene.
 Immunization procedures.
 Normal pulse and breathing rates.
 Minor in flight emergency.
 Emergency resuscitation.
 The unconscious passenger.
 Shock definition.
 Coronary thrombosis (Heart attack).
 Asthma.
 Angina Pectoris.
 Burns & scalds.
 Wounds & bleeding.
 Fractures.
 Major in-flight emergency.
 Dehydration.
 Emergency child birth.
 Aviation physiology.
Chap : 10-12-00
Date : 07-2023
 Hypoxia (Lack of oxygen).

 Medical Conditions that may require an unscheduled landing.
 Aircraft medical equipment.
 First aid kits on board.
 (Carry-on ) First aid kit
 Emergency medical kit.
6-Dangerous goods
 Dangerous goods categories.
 Recognition of undeclared dangerous goods
 Classes & divisions.
 List of Dangerous goods.
 Packing.
 Marking and Labelling.
 Loading & stowage.
 Notification to captain procedures.
 Emergency procedures.
 Aircraft emergency response drills.
 Spillage and handling.
General Philosophy Potential
to encounter cases
• Life saving procedures / CPR.
• Hypoxia.
• Hyperventilation.
• Decompression effect.
• Unconsciousness.
• Respiratory disorders.
• Angina, Heart attacks.
• Abdominal disorders.
• Headache, trade.
• Burns.
• Eye injury.
• Wounds/ Fracture.
CRM
Crew resource management should be joint between cabin and Flight crews. Programmed hours for CRM initial
course: 24 hours (validation every 12 month)
Chap : 10-12-00
Date : 07-2023
Security course:
To enable airline flight deck and cabin crew members to implement the appropriate security measures and procedures in
accordance with the airline operator's security program. This course shall train airline flight deck and cabin crew who are
responsible for the implementation of airline security measures to prevent and respond to acts of unlawful interference.
Programmed hours are 24 hours. Refer to Ch 8 for details.
10.13 Emergency Hands-On Training (practical Drills outsourced)

Theses drills shall be performed during initial training and recurrent every 24 months.
The drills shall provide knowledge of cabin crew individual duties of self and of other cabin crews.
This is indispensable in the event of emergency
In accordance with DACM, AURES FLIGHT ACADEMY shall have following practical training exercise included in cabin
crew initial. In addition these drills shall be part of requiring training not more than every 24 months and requalification
training if necessary Cabin crew should practice such drills on joint training with cockpit crew in initial or recurrent training.
1- PBE fire fighting drill
During PBE Fire Fighting Drill, the Trainee is required to fight Fire by Actually Discharging Fire Extinguisher charged with
the appropriate Fire Retardant Agent while wearing PBE. )
PBE must be worn while fighting the Fire.
2-Emergency Evacuation Drill
During an Emergency Evacuation Drill each Trainee is required to Evacuate the Aircraft or Approved Training Device
using at least One Type of Installed Emergency Evacuation Slide.
This Training consists of an Integration of Emergency Procedures, Emergency Drills & Checklists & Crew Communication.
3-Additional Emergency Drill requirement (outsourced)
a)EMERGENCY EXIT DRILL:
Trainees must operate Each Type of Emergency Exits in Emergency Moods, including the Actions & Forces required for
Deployment of the Emergency Evacuation Slides.
b)HANDS FIRE EXTINGUISHER DRILL:
Trainees must operate & discharge Each Type of installed Hand Fire Extinguisher. Fighting ; Fire is not necessary during
this Drill.
c)EMERGENCY OXYGEN SYSTEM DRILL:
Trainees must operate Each Type of Emergency Oxygen System (Portable & Fixed) including PBE.
d)FLOTATION DEVICE DRILL:
Trainees must put on, use & inflate Each Type of Individual Flotation Device according to Aircraft Type.
e)DITCHING DRILL:
Trainees must perform the Prior to Impact & after Impact Procedures for Ditching According to:
 Prepared Evacuation Check List.
 Passenger Briefing.
 Ditching Evacuation Main Exits, Ditching Over Wing Exits (if applicable)
 Life Rafts.
 Life Line
Chap : 10-13-00
Date : 07-2023
f) LIFE RAFT REMOVAL & INFLATION DRILL:

According to Aircraft Type, Trainees must observe the Removal of a Life Raft from the Aircraft or Training Device as well
as the Inflation of a Life Raft.
g) SLIDE OR SLIDE RAFT DEPLOYMENT, INFLATION & DETACHMENT DRILL:
Trainees must observe the deployment, inflation & detachment of the slide or the slide raft pack from the aircraft or training
device.
H) EMERGENCY EVACUATION SLIDE DRILL:
Trainees must observe the Deployment & Inflation of an Evacuation Slide.

First Aid practical pulse-MMR”-Burns.
Aircraft walk-around
An Aircraft Inspection should be performed by the Instructor & the Trainees to familiarize them with the Aircraft, Emergency
Equipment Location & Stowage, Exit Operation, Control Panels & Modules, Intercommunication System, Electrical
Equipments & Circuit Breakers, including Operation of Equipment if possible.
Examination:
Written Examination with Multiple Choice Questions & Answers shall be conducted by the Instructor at the End of the
Course to determine the Knowledge of the Trainee to perform Assigned Duties. The examination pass mark is 80% then
an exam in the computerized room in the DACM will be performed.
Programmed hours:
The Programmed Hours are 24 Hours Theoretical plus 6 Hours Practical.
10.13.1 AIRCRAFT type INITIAL / TRANSITION GROUND TRAINING( All TYPES)
Objective: The Objective of Aircraft Ground Training is to provide Cabin Crew with an understanding of the Basic Aircraft
features and particularities for both normal and Emergency. The course is intended for newly hired as well as license
holders rated on a different type.
Instructions on:-
 General data.
 Exits Location and operations
 Air conditioning and pressurization Systems.
 Oxygen system.
 Water system and waste system.
 Galleys and electrical equipment control panels.
 Smoke detection system (SDS).
 Public address and intercommunication.
 Entertainment system.
 Exits, normal and abnormal operations.
 Evacuation devices.
 Normal and Emergency lighting system.
 Engine danger areas.
 Cabin crew Take-off and landing positions and restraints.
Chap : 10-13-01
Date : 07-2023
 Minimum cabin crew for safety.

 Cabin attendant numerical order.
 Emergency zones and assignments.
 Cabin attendant positions for demo.
 Emergency equipment locations and operations.
 Emergency equipment procedures and responsibility
 Aircraft specific equipment and procedure.
A/C type Transition training (Program hours 16) including 2 hours A/C visit
 Prerequisite: This Training is for a Cabin Crew who has been Previously Trained and Qualified on A Specific
Aircraft Type and now qualifying on Another Aircraft Type.
 Training location: Training will be conducted by Company Instructor in AURES FLIGHT ACADEMY class room
and the practical will be conducted in ALGERIA AIR training centre followed by exam, FF and competency
Training
Visual aids
 Training films.
 Emergency equipment "specific
 Fire fighting facilities "specific
 Door trainers "specific type".
 Slide jump tower "specific type".
 Rafts and slide / rafts "specific
 Ditching pool.
 Aircraft "specific type".
Methods of instruction:
 Class work.
 Demonstration.
 Observation.
 Participation.
 Hands on training.
 A/C Training Curriculum
 Differences.
 Qualification
Examination:
An Examination shall be conducted by the Instructor at the End of the Course to determine the Knowledge of the
Trainee to perform Assigned Duties. The Examination Pass Mark is 80% corrected to 100% then an exam in the
computerized room in the DACM will be performed.
Chap : 10-13-01
Date : 07-2023
Programmed Hours:
Programmed Hours are 16 Hours.
 Differences
Objective: Differences Ground Training for Same Aircraft Type but Different Model if applicable.
Programmed Hours:
Programmed Hours are 3 Hours.
- Qualification
A Cabin Crew must complete at least 10 Sectors, perform the Assigned Duties of a Cabin Crew under the Supervision of
a Cabin Crew Trainer who personally observes the performance of these duties and carries out a Competency Check
at the End of the training.
- In-Flight Competency Check:
An In-Flight Competency Check shall be conducted by the Instructor to determine the Knowledge and Ability of the
Student to perform Assigned Duties. The in-Flight Competency Check is either Satisfactory or Unsatisfactory according to
approved check list.
In-Flight Competency Check will consist of:
 Pre-flight emergency equipment checks.
 Emergency equipment location.
 Exit operation.
 Galley, electrical equipment and circuit breakers.
 Passenger handling.
 Public address and communication.
 Entertainment system.
 Safety knowledge and first Aid.
10.14 Recurrent Training
Objective: To emphasize General Emergency Training and Specifics of Each Aircraft on which the Cabin Crew is
qualified. Prerequisite: This Training is for a Cabin Crew who has been Trained and Qualified by AURES FLIGHT
ACADEMY and must receive Training and a Competency Check within the Appropriate Eligibility Period to maintain
Currency.
Policy: Recurrent Training will be done on a Cyclic Basis.

I.e.The 12 Months Recurrent Training Program will be followed by 24 Months Recurrent Training Program and so on.
Training Location:
Training will be conducted by AURES FLIGHT ACADEMY class room and ALGERIA Air Training center.
Training Aids:
Visual aids
Emergency equipment "specific Fire fighting facilities "specific Door trainers "specific type"
Slide jump tower "specific type". Rafts and slide / rafts "specific Ditching pool
Methods of Instruction:
Data Show
Lecture
Class work
Demonstration
Observation
Participation
Chap : 10-14-00
Date : 07-2023
Hands on training
 Competency check: The Recurrent Training Program will be done through an Open Book Multiple Choice
Questions and Answers. Answers will be corrected to a 100%.
Curriculum:
10.14.1A Twelve Months Recurrent training Program:

 General safety.
 Differences.
Curriculum segment: (12 Month)
Twelve months recurrent program
Objective: The objective of the 12 Months Recurrent training Program is to refresh knowledge concerning Preventive
Measures, Emergency Procedures, Equipment, Survival, First Aid and CRM of Cabin Crew and to demonstrate their
ability in using the Safety Manual through an Open Book Multiple Choice Questions and Answers with a 80%
Passing
Grade corrected to 100% by Debriefing.
Course Outline:
1. General Safety.
2. Aircraft Type.
Syllabus:
a- General Preventive Measures:
 Communication and coordination.
 Emergency briefing
 Cabin attendant's stations / call name.
 Preventive measures while opening / closing doors
 Passengers briefing.
 Carry on baggage
 Selections of door mode before take off.
 Cabin report for take off.
 Turbulence.
 .Sterile cockpit procedures.
 Selection of door mode after landing.
b- Special Preventive Measures:
 Flooding.
2-Emergency procedures.
 Emergency evacuation procedures.
 Brace positions
Chap : 10-14-01
Date : 07-2023
 Prepared emergency briefings.

 Evacuation procedures.
 Hijackers.
 Decompression.
 Fire.
 Bomb threats.
 Emergency drills checklist.
 Accidents and incidents review
3-Emergency equipment.
4- Survival
 Introduction.
 Survival in polar / sub-polar regions
5- FIRST AID
 Introduction.
 Hygiene.
 Burns & scalds.
 Fractures.
 Dehydration.
 First aid kits oh board.
 (Carry-on ) First aid kit.
 Emergency first aid kit.
Chap : 10-14-01
Date : 07-2023
Potential to encounter cases

• Life saving procedures / CPR.
• Hypoxia.
• Hyperventilation.
• Decompression effect.
• Unconsciousness.
• Respiratory disorders.
• Angina, Heart attacks.
• Abdominal disorders.
• Headache, trade.
• Burns.
• Eye injury.
• Wounds/ Fracture.
Examination:
An Open Book Multiple Choice Questions and Answers will be conducted by the Instructor. Answers will be corrected
to a 100% by Debriefing.
Programmed Hours:
C.R.M 8 Hours
Crew resource management should be joint between cabin and Flight crews. Programmed hours
for CRM course: 8 hours
NOTE: CRM & First Aid courses are conducted in ALGERIA Air training centre according to availability.
10.14.2Twenty Four Months Recurrent training (24 Month)

Objective: The objective of this Training is to refresh Cabin Crew with the necessary knowledge concerning Preventive
Measures, Emergency Procedures, Equipment, Survival, First Aid and CRM refer to drills (10.13).
Syllabus:
a- General Preventive Measures:
 Crew communication & coordination
 Emergency briefing prior to each flight.
 Sterile cockpit procedures.
 Cabin attendant's stations / call name.
 Preventive measures while opening / closing doors.
 Passengers.
 Carry on baggage.
 Selections of door mode before takeoff.
 Passenger briefing.
 Cabin report for takeoff.
 Turbulence.
Chap : 10-14-02
Date : 07-2023

 After landing announcement.
 Selection of door mode after landing,
 b- Special Preventive Measures:
 Flooding.
2- Emergency procedures
 Emergency evacuation procedures.
 Brace positions.
 Prepared emergency briefings.
 Evacuation procedures.
 Hijackers.
 Decompression & Altitude physiology.
 Fire.
 Bomb threats.
 Emergency drills checklist.
 Accidents and incidents review.
3-Emergency equipment
4- Survival
 Introduction.
 Survival in polar / sub-polar regions.
5- First Aid
 Introduction.
 Hygiene.
 Bums & scalds.
Chap : 10-14-02
Date : 07-2023
 Fractures.
 Dehydration.
First aid kits on board.
 (Carry-on) First aid kit.
 Emergency first aid kit.
6- Dangerous Goods
General philosophy
 Dangerous goods categories.

 Recognition of undeclared dangerous goods.
 Class & divisions.
 List of Dangerous goods.
 Packing.
 Marking and Labelling.
 Notification to captain procedures.
 Emergency procedures.
 Aircraft emergency response drills.
 Spillage handling.
Examination:
Is conducted in the computerized Examination room in DACM includes General Safety and Aircraft Type; Answers
will be corrected to 100 %.
Programmed Hours:
16 Hours including Aircraft Training plus 3 Hrs Practical.
Emergency drill training / Ground Competency Check
CRM
Crew resource management should be joint between cabin and Flight crews. Programmed hours
for CRM course: 8 hours
NOTE: CRM & First Aid courses are conducted in ALGERIA Air training centre.
10.15 Re-qualification Training

This course is intended for the crew member rated on A/C type, but for one reason or other have been absent from flying
and in compliance with DACM & AURES FLIGHT ACADEMY shall ensure that appropriate Re-qualification Training is
provided in each of the following cases DACM .
Chap : 10-15-00
Date : 07-2023
Time elapsed Without

exercising License Valid License Non valid license
privilege
91 days - 12 months ctors with a certified trainerRecurrent 12 month or 24
and a competency check. month Depending on his last
recurrent.
12 months - up to 36 A recurrent 24 months and 4 sectors with a certified trainer
months and a competency check.
More than 36 months - Initial general training on A/C types.
- A tailored basic indoctrination program & civil aviation
regulations.
- 10 sectors and competency check on one A/C type, in
addition to 4 sectors and competency check on each
A/C type required with certified trainer.
10.16Cabin Crew instructor course

Objective:
The objective of this course is to qualify cabin crew instructor in accordance with DACMS so as to prepare him to perform
cabin crew instructor duties. Prerequisite; this training is for cabin crew who has been trained and qualified by AURES
FLIGHT ACADEMY a valid license on specifies A/C type, have not less than 5 years experience as a cabin crew and not
less than 3000 HRS including not less than 200Hrs flying hours on type requested.
Training location
Training will be conducted by the Management of training according to availability.
Training Aids:
 Visual Aids.
 Training Films.
 Emergency Equipment. Methods of Instruction:
 Class work.
 Demonstration.
 Observation.
 Participation.
Curriculum:
1. Flight Operation Manual.

2. General Emergency.
3. Training Programs.
4. Training Forms.
5. Class Room Techniques.
6. Teaching Skills.
7. Cabin Crew safety Manual.
Curriculum Segment:
1. Flight Operation Manual
a) AURES FLIGHT ACADEMY Policies and Procedures.
b) Crew Regulations and Policies.
c) Flight Time Limitation.
d) Crew Health Precautions.
e)DACMS and Other Applicable Regulations and Guidance Materials.
Chap : 10-16-00
Date : 07-2023
2. General Emergency
a. Preventive Measures.
b. Emergency Procedures.
c. Emergency Equipment.
d. Survival Equipment.
e. First Aid.
f. Dangerous Goods.
3. Training Programs
Safety & Emergency Procedures Manual
4. Training Forms
a. Ground Training Competency Check.
b. In-Flight Competency Check.
c. Training Records.
d. A/C Emergency Equipment Checklist.
5. Class Room Techniques
a. Body Language.
b. Transaction.
c. Presentation Technique.
d. How to handle a Trainee.
6.Teaching Skills
a. The Learning Process
b. Understanding the Psychology of Training.
c. Effective Communication.
d. Fundamentals of Training.
e. The Teaching Process.
f. Teaching Methods.
g. The Instructor as a Critic.

h. Valuation.
i. Examination Technique.
j. Panning Instructional Activities.
7. Cabin Crew Safety Manual

In-flight Service Mock-up.
Qualification: Cabin Crew Trainer must conduct a Basic / Transition Ground training for at least 2 Crew Members & 2
Proficiency Checks under the Supervision of an DACM Inspector and a Certified Trainer on A/C Type.
Examination: Written Examination with Multiple Choice Answers shall be conducted by the Instructor at the End of the
Course to determine the Knowledge of the Trainee on Course Content Exam Result Pass Mark is 80% corrected to 100
% after Debriefing.
Programmed Hours:
40 Programmed Hours.
10.17PURSER Cabin Crew training
Before being appointed by the company to operate as PUR/Senior Cabin Crew on flights requiring more than one Cabin
Crew a candidate shall Successfully complete training consisting of the following items:
Pre-flight Briefing:
 Operating as a crew.
Chap : 10-17-00
Date : 07-2023
 Allocation of Cabin Crew Stations and Responsibilities.

 Consideration of the Particular Flight.
 Aircraft Type and Equipment.
 Area and Type of Operation.
 Categories of passengers, including the Disabled, and the Infants.
 operation within the crew:
- Discipline, Responsibilities and Chain of Command.
- Importance of CO-ordination and Communication.
- Flight Crew member Incapacitation.
Review of Company Regulations and Legal Requirements
- Passenger Safety Briefing, Safety Cards.
- Securing of galleys, Stowage of Cabin Baggage.
- Use of Electronic Equipment by passengers.
- Procedures when Refuelling / De-fuelling with passengers on board, and Flying in Turbulence.
Human Factors and Crew Resource Management
 Human factors and CRM principles
 Situational awareness and Error prevention
 Workload management and Human performance
 Effective communication between crew member Accident and Incident Reporting.
Flight and Duty Time's Limitations and Rest Requirements. General Standard Operating Procedures
SOP.
Programmed hours are 16 hours.
Chap : 11-00-00
FORMS Page : 01
Date : 07-2023
Contents
11.1 Forms..................................................................................................................................................... 2
11.2 Bomb search checklist........................................................................................................................... 2
11.2.1 IN- FLIGHT BOMB HANDLING PROCEDURE..................................................................................... 2
11.2.2 BOMB TO BE LEFT IN PLACE............................................................................................................ 2
11.2.3 BOMB TO BE MOVED...................................................................................................................... 2
11.3 Preliminary Report on Act of Unlawful Interference............................................................................. 4
11.4 Final Report on Act of Unlawful Interference........................................................................................ 7
11.5 A/C Cabin Log Book........................................................................................................................ 8
11.6 Illness On Board................................................................................................................................. 9
11.7 First Aid and in Flight incident medical report ................................................................................ 11
11.8 Contents of First Aid Kit .................................................................................................................. 12
11.9 Contents of doctor kit ..................................................................................................................... 13
11.10.........................................................................................................................Death on Board Form
......................................................................................................................................................... 15
11.11 Birth on Board Form ..................................................................................................................... 16
11.12 Purser Voyage report .................................................................................................................... 17
11.13 CABIN CREW EVALUATION REPORT .............................................................................................. 20
11.14 Commander’s Discretion Report- Extension Of Flying Duty Period .............................................. 23
11.15 Commander’s Discretion Report- Reduction of Rest .................................................................... 25
11.16 Emergency Equipment Checklist ................................................................................................... 27
11.17 Air safety Report ........................................................................................................................... 30
Chap : 11-01-00
FORMS Page : 01
Date : 07-2023
11.1 Forms
11.2 Bomb search checklist
11.2.1 IN- FLIGHT BOMB HANDLING PROCEDURE

When a bomb or a suspect object is found in the cabin crew must carry out followings procedures
 Reseat passengers away from the location of the bomb if possible.
 Keep the bomb in attitude in which it is found.
 Do not cut any wire or remove the battery.
 Secure the bomb against getting out of place.
 Passengers should sit far away from the bomb as it possible.
 Fasten the bomb with adhesive tape or plaster.
 Cover the bomb as much as possible by wet blankets, pillows, hand baggage, seat cushions, curtains, etc.
 Inform the cockpit about the measures carried.
 Do not change the position of the bomb.
The PIC will decide if the aircraft shall be evacuated after landing.
11.2.2 BOMB TO BE LEFT IN PLACE

Remember do not touch anything that is suspected. However, three things can be done These are:
 Make sure an anti-lift device does not trigger the bomb. Keep the device exactly in place and in the attitude in
which it is found.
 Stabilize it in this position so it will not move during descent and landing.
 Reduce fragmentation and fire potential as much as possible carefully pile wetted pillows on and around the device.
In addition, if it is possible, without changing the attitude of the device, the floor under it should also be protected
from the blast by placing at least 12 inches of similar materials under the item.
11.2.3 BOMB TO BE MOVED

 Trace the route and decide what crew member actions will be before moving the object.
 Do not alter the attitude in which the object was found when moving it and when setting down.
 Don't make any abrupt movement.
 Set the objects on top of seat cautions, wet blanket, and pillows.
 Secure the device.
 Follow order from PIC.
 It will be placed at baggage compartments near the baggage door which is at least risk bomb location (LRBL)
Chap : 11-02-03
FORMS Page : 01
Date : 07-2023
BOMB SEARCH INSPECTION

INTERIOR INSPECTION:
1. COCKPIT:
 All compartments, pockets and recesses,

 Upper side of glare shield panel
 Cockpit seat with pockets, cushions and life vests, (observer seat unfolded).
 Area around control column and pedals.
2. GALLEY:
 Open all access doors, drawers, waste containers, and shelves, and storage.
3. CABIN:
 Wardrobe compartment.
 Remove all blankets from the cabin.
 Passenger's seats, seat pockets, ashtrays.
 Seat cushions - loosen cushions from seat.
 Cabin floor.
 Inspect medical emergency kit in stowage bins.
 Open access door to baggage compartment.
 Cabin crew seat. Compartments, surroundings incl. life vest, oxy crew.
 Cabin- overhead bins.
 Magazine stowage area.
4. TOILET:
Compartment, recesses, waste container and surroundings empty lavatory tank, cupboard underneath storage toilet roll
holder area, inside ashtray.
5. BAGGAGE COMPARTMENT:
 Inspect baggage compartment for any foreign objects.
 Check trim panels have not been distributed.
Chap : 11-03-00
FORMS Page : 01
Date : 07-2023
11.3 Preliminary Report on Act of Unlawful Interference
File Number:……………………..
Date of Report:………………….. (Day/month/year)
a. Act of unlawful seizure of Aircraft. □

b. Attempt Act of unlawful of Aircraft. □
c. Unlawful Act Against The safety of Civil Aviation. □
d. Attempted Unlawful Act Against The safety of Civil Aviation. □
e. Other Act of Unlawful Interference. □
A. General Information.
1. State providing the Report: …………….…….
2. Date of the Occurrence…………………….(Day/month/year)
3. Time of the Occurrence…………………….(Local time – 24-hour clock)
4. Duration of the Occurrence………………………………..
B. particulars of An Act of Unlawful Interference:
1. Flight Information.
Flight departure date :………………..(Day/month/year)
Flight departure time:………………….(Local time – 24-hour clock) Flight
identification:………………………………………
Type of aircraft :…………………………………............
Operator:…………………………………………………. Number
of passengers:………………………………… Number of crew:
………………………………………… In-flight security guards
(if any): ……………………….. Number of perpetrator (s):
………………………………
Type of operation (scheduled, chartered, etc)…………
Airport of departure (Name) ………….. (State) .……………

Intended
(Name) ………….. (State) …………….
destination
(Name) ………….. (State) .……………
Diversion(s) (Name) ………….. (State) .……………
(Including final (Name) ………….. (State) .……………
destination) (Name) ………….. (State) .……………
(Name) ………….. (State) .……………
Chap : 11-03-00
FORMS Page : 02
Date : 07-2023
2. Airport building of facilities affected:

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
………………………………………………………………………………………………………….
3. Brief summary of occurrence (include location of events, dates and times):

……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
4. Action to ensure the release of passengers and crew, Including measures taken to facilitate the
continuation of their journey. If applicable.
……………………………………………………………………………………………………………
…………………………………………………………………………………………………………....
5. Did the perpetrator(s) circumvent the security measures in place by use of: Force
Other
Describe Briefly
………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………...
6. What new measures and procedures have been taken or contemplated to prevent recurrence Of a
similar event ?
……………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………..
7. Action by the competent authorities to take the perpetrator(s) into custody or other measures taken to
ensure his / her / their presence
…………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………..
Chap : 11-03-00
FORMS Page : 03
Date : 07-2023
8. Any additional irrelevant information.

…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
Name: …………. Title: ………………….
Department ……………
Form No. ( LH/CCTM/01)

Chap : 11-04-00
FORMS Page : 01
Date : 07-2023
11.4 Final Report on Act of Unlawful Interference
File Number :……………………..
Date of Report :………………….. (Day/month/year)
a. Act of unlawful seizure of Aircraft. □

b. Attempt Act of unlawful of Aircraft. □
c. Unlawful Act Against The safety of Civil Aviation. □
d. Attempted Unlawful Act Against The safety of Civil Aviation. □
e. Other Act of Unlawful Interference. □
A. General Information.
1. State providing the Report: …………….…….
2. Date of the Occurrence…………………….(Day/month/year)
3. Time of the Occurrence…………………….(Local time – 24-hour clock)
4. Duration of the Occurrence………………………………..
B. particulars of An Act of Unlawful Interference:
9. Flight Information.
Flight departure date :………………..(Day/month/year)
Flight departure time:………………….(Local time – 24-hour clock) Flight
identification:………………………………………
Type of aircraft :…………………………………............
Operator:…………………………………………………. Number
of passengers:………………………………… Number of crew:
………………………………………… In-flight security guards
(if any): ……………………….. Number of perpetrator (s):
………………………………
Type of operation (scheduled, chartered, etc)…………
Airport of departure (Name) ………….. (State) .……………

Intended destination (Name) ………….. (State) …………….
(Name) ………….. (State) .……………
Diversion(s) (Name) ………….. (State) .……………
(Including final (Name) ………….. (State) .……………
destination) (Name) ………….. (State) .……………
(Name) ………….. (State) .……………
Chap : 11-04-00
FORMS Page : 02
Date : 07-2023
2. Aircraft
State of Registration : ……………………….
Registration number : ………………………
Aircraft type: ……………………………….
3. Airport where the sabotage device / substance was (believed) loaded on the aircraft:
……………………………………………………………………………………………………………
Form No. (LH / CCTM / 02)

Chap : 11-05-00
FORMS Page : 01
Date : 07-2023
11.5 A/C Cabin Log Book

Chap : 11-06-00
FORMS Page : 01
Date : 07-2023
11.6 Illness On Board
ILLNESS ON BOARD
DATE / / FLIGHT: LH A/C REG:
Departure time: Arrival time:
ill passenger name: Nationality:
Passport No. Home address:
First aid done:
IF A DOCTOR OR QUALIFIED NURSE ON BOARD
Doctor Name: Passport No:

Signature:
Address Tel No:
Tel No:
OPENING EMERGENCY MEDICAL KIT
Cause of opening:
Medicine used:
Doctor report:
Purser Name: ID. No. Signature:

Captain Name: ID. No. Signature:

Chap : 11-07-00
FORMS Page : 01
Date : 07-2023
11.7 First Aid and in Flight incident medical report
First Aid and in flight incident

Medical report
Typeof Aircraft:…………... Flight No:

……………… Date:………………………..
Time:…………………..
Kit No:……………………...
Sector:
Gulf
Arab Countries
Asian
European
DirectionFrom:………………. To:………………….
●NameofPassenger:
●Age:
●Sex:
●Nationality:
ComplaintofPassenger(TicktherelevantOne)
Allergy&ltching(where) □DifficultyInBreathing
Fils □MentalDisturbances&Nature
Backache □Dizziness
Foreign Bodies □NoseSymptoms
Gums □Drunkenness
Headache □pain
CardiacArrest □Trauma
Bleeding(where) □EyeSymptoms
Chest Pain □Violent Reactions
Hyperventilation □Faint
Chocking □Vomiting
Injury(where) □Fatigue
Cold symptoms □Others(specify)
Labor □Fever
Diarrnoea
Loss of consciousness

Chap : 11-08-00
FORMS Page : 01
Date : 07-2023
11.8 Contents of First Aid Kit
Medicine Qty Exp. Date
1- Band Compresses 1 Inch 1
2- Band Compresses 3 Inch 1
3-Triangular Compresses 40 Inch 1
4- Antiseptic Swabs 20
5- Burn Compound ( elonet Dressing) 2
6- Arm Splint 1
7- Leg Splint 1
8- Roller Bandage 4 Inch 4
9- Bandage Scissors 1
1
10- Ophthalmic ointment ( Funcithalmic / Termaycin
11- A Decongestant Nasal Spray 1
12- Artificial Plastic Airway 1
13- Inspect Repellent ( Off) 1
14- Emollient Eye Drops (prizolline) 1
15- Sunburn Cream ( Dermazin) 1

1
16- Water Miscible Skin Cleanser ( Detol / Savion)
17- Elastro ( Plaster) 1
18- For Air Sickness ( Dramamine) 10
19- To Stop Diarrhea ( Imodium) 20
20-Pair Killer ( Abimol) 20
21- First Aid Book 1
22- Cotton 1
23- Ear Drops ( Otocain) 1
Chap : 11-09-00
FORMS Page : 01
Date : 07-2023
11.9 Contents of doctor kit

Equipments Qty
1- Mercurial Sphygmomanometer 1
2- Stethoscope 1
3- Surgical Gloves 1
0
4- Sterile Scissors 1
5- Haemostatic Forceps 1
6- Haemostatic Bandage ( Or Tourniquet) 1
7- sterile Equipments For Suturing 1
8- Disposable Syringes And Needles 1

0
9- Disposable Scale Handle And Blades 1
10- Airway Tracheal Tube 3
11- Tracial Tube 1
Usage Usage Qty Exp. Date

1- 50% Dextrose Injection ‫ﺯﻭﻛﻭﻠﺟ‬ 1
2- Nitroglycerin Tablet ( For Heart Attack) Dinitra 20
3- Coronary Vasodilator Cardixin 20
4- Analgesics Abimol Extra 20
5- Diuretics Lasix 20
6- Anti Spasmodic Buscopan 20
7- Anti Allergies Avil 20
8- Central Nervous System Stimulant Ammonia 1
9- ‫ﺏﻠﻘﻟﺍ ﻁﻭﺑﻫ ﺕﻻﺎﺣﻟ‬ Atroire 1
10- ‫ﻭﺑﺭﻟﺍ ﺕﺎﻣﺯﻷ‬ Ventolin Inhaler 1
11- Epinephrine 1: 1000 Single Ample Adrenaline ( Effedrein) 1
12- For Low Blood Pressure Effortil Drops 1

Chap : 11-09-00
FORMS Page : 02
Date : 07-2023
None of the above mentioned medicines to be taken without a doctor On board

None of the cabin crew is authorized to use or describe any of the above medicines.
This is only for licensed doctor.
 Reasons For Opening The Emergency Medical Kit (D.K.)

• Severpain (e.g. Heart Attack, Fractures etc.)
• Uncontrollable Bleeding
• Closed Fractures belowthe elbow and knee
• Emergency child birth
 Pre flight Checks

• Correct stowage and quantity
• Locked (sealed)
• Validity of expiration dates
 Actions after opening

 The PURmust record details of the kit serial number and items used, completing the following documents:
• A contents list form (found inside thekit and replaced when completed)
• B flight report
• C cabin defects log book
Chap : 11-10-00
FORMS Page : 01
Date : 07-2023
11.10 Death on Board Form
DEATH ON BOARD
Date: / / Flight: LH A/C REG:
Deceased Name: Passport No. Nationality:
Departure Time: Arrival Time: Port of embarkation: Destination:
Date of birth: / / Home address:
Detailed circumstances of death
Exact time: Altitude at time of death:
Cabin medical assistance if any:
IF ACCOMPAINED BY CLOSE RELATIVE, FRINDS, OR MEDICAL ASSISTANCE
Name: Nationality: Passport No.
Signature:
IF A DOCTOR ON BOARD
Doctor Name: Passport No. Signature:
Address: Tel. No.

Tel. No.
Doctor report:
Purser name: ID. No. Signature:
Captain name: ID. No. Signature:

Chap : 11-11-00
FORMS Page : 01
Date : 07-2023
11.11 Birth on Board Form
BIRTH ON BOARD
Date: / / Flight: LH A/C REG: Departure time: Arrival time:
Date and time of birth: / / Hour Minutes
Place of birth Degree Altitude Longitude
Flying over: Sex of born child:
Full name of parents including maiden name of mother
• Father:
• Mother::
Nationality of parents: Place of birth: Profession of father:
• Father: • Father:
• Mother: • Mother:
Home address of parents:
WITNESS OF BIRTH, IF ANY
Full Name: Passport No: Nationality:
Residence address: Signature:
IF A DOCTOR OR A QUALIFIED NURSE ON BOARD
Address: Tel.No:
Doctor report:
Purser name: ID. No: Signature:

Another crew member name: ID. No: Signature:
Captain name: ID. No: Signature:

Chap : 11-12-00
FORMS Page : 01
Date : 07-2023
11.12 Purser Voyage report
Purser Voyage Report
A/C B 737-800
DATE:-
FLT No.
DEST.
PAX NO.
MEAL COUNT
TITLE F/A ROSTER SERVICE TITLE F/A ROSTER SERVICE
NAME POSITION NAME POSITION
PIC C/C
F/O C/C
G - ENG C/C
SECOND
PIC
PUR DHD/CREW
C/C
C/C
C/C
Chap : 11-12-00
FORMS Page : 02
Date : 07-2023
OBSERVATION
CATERING:
SEATS (Arm rest, Seat back, Seat pocket)
Window shades.
Over head bins.
CLEANING:
Galley
Lavatory
DELAY:
PUR NAME (IN BLOCK LETTERS) ID NO. SIGNATURE

Chap : 11-12-00
FORMS Page : 03
Date : 07-2023
OBSERVATION AND RECOMMENDATION:
Observations and recommendations (Continued)

FLT. No. Date:
Short Ages:
PIC Name (In Block Letters) Signature:

Second PC (In Block Letters) Signature:
PUR Name (In Block Letter) Signature:
Chap : 11-13-00
FORMS Page : 01
Date : 07-2023
11.13 CABIN CREW EVALUATION REPORT
NAME : ID NO : POSITION :
DATE : FLT. NO. : ROUTE :
EQUIP : PUR :
PERSONAL APPEARANCE
SAFETY MANUAL UPDATED YES/NO
LICENCE VALID/ EXPIRED DATE
ID CARD VALID / EXPIRED
FLASH LIGHT AVAILABLE YES/NO
EXTRA BATTERY
BAG / BRIEF CASE STANDARD
GENERAL APPEARANCE
UNIFORM TURNOUT GOOD / AVERAGE / POOR
HAIR TIDY/ UNTIDY
NAILS POLISHED / UNPOLISHED
MAKEUP STANDARD YES/ NO
SHOES STANDERD YES/ NO
JEWELRIES STANDARD YES / NO
TIE FITTING ( MALE ) PROPER / LOOSE
WINGS COMPLETE / MISSING
EYEGLASSES IF APPLICABLE YES /NO

Chap : 11-13-00
FORMS Page : 02
Date : 07-2023
OVERALL PERFORMANCE:
A. ON GROUND
BRIEFING PARTICIPATION YES / NO
EQUPT. PRE FLT. CHK . CORRECT / INCORRECT
SECURITY CHECK CORRECT / INCORRECT
DEMONSTRATION PROPER / IMPROPER
ANNOUNCEMENT CLEAR / UNCLEAR
BOARDING ASSISTING YES / NO
B. INFLIGHT
SERVICE KNOWLEDGE GOOD / AVERAGE / POOR
CREW COORDINTION POSITIV / NEGATIVE PAX.
APPROACH POSITIV / NEGATIV
ATTITUDE / BEHAVIOR
- TOWARDS PAX. POSITIV / NEGATIV
- TOWARD COLLEGUES POSITIV / NEGATIV
-TOWARDS SUPERIOR
SMILING CONSTANTLY YES/ NO
GENERAL REMARKS:
( ) ABOVE STANDARD
( ) STANDARD
( ) BELOW STANDARD
‫‪Chap : 11-13-00‬‬
‫‪CABIN CREW TRAINING MANUAL‬‬ ‫‪Rev : 01‬‬
‫‪FORMS‬‬ ‫‪Page : 03‬‬
‫‪Date : 07-2023‬‬
‫‪RECOMMENDATION‬‬
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‫‪PUR SIGNATURE‬‬ ‫‪MGR INFLIGHT SERVICE‬‬
‫‪C/C SIGNATURE‬‬
‫)‪Form No. (LH / CCTM /11‬‬

Chap : 11-14-00
FORMS Page : 01
Date : 07-2023
11.14 Commander’s Discretion Report- Extension Of Flying Duty Period
Flight No. Aircraft Type
Date Commander
Note: If discretion Exercised For part Crew Or Individuals, State Name(s) &operational Capacity Below
Capacity Name Capacity Name
Split Duty Actual Time Actual Time on Credit
In Flight Relief Rest Taken(HR/Mints Bunk/Seat Credit
Scheduled (planned) Actual
A Planned Dept. UTC HRS/Mints Utc. HRS/Mints
B Planned Arv. 1 Duty Reporting Time
C Duty Start 2 ATA
D Scheduled FDP 3 Actual FDP
4 Allowable FDP(As Per OM-A
5 Credit If Any
6 Revised/Allowable
FDP(4+5)
7 Discretion Used (3-6)

Chap : 11-14-00
FORMS Page : 02
Date : 07-2023
Commander’s Report (Continue Over Relief If Necessary)
Name Signed Date
Operator’s Remarks/ Action Taken
Name Signed Date
Forwarded To DACM
Filed
Form No. (LH / CCTM /12)

Chap : 11-15-00
FORMS Page : 01
Date : 07-2023
11.15 Commander’s Discretion Report- Reduction of Rest
Commander’s Discretion Report- Reduction Of Rest
Flight No. Aircraft Type
Date Commander
Date UTC HRS/Mnts
Last Duty Started :
Last Duty Ended :
Rest Earned (HRS) :
Calculated Earliest Next Available Duty :
Actual Started Of Next FDP :
Rest Period Reduced By :
Note: If discretion Exercised For part Crew Or Individuals, State Name(s) &operational Capacity Below
Capacity Name Capacity Name

Chap : 11-15-00
FORMS Page : 02
Date : 07-2023
Commander’s Report (Continue Over Relief If Necessary)
Name Signed Date
Operator’s Remarks/ Action Taken
Name Signed Date
Forward To DACM
Filed

Chap : 11-16-00
FORMS Page : 01
Date : 07-2023
11.16 Emergency Equipment Checklist
FLIGHT NO. A/C REGESTRATION B/ 737 - 800
PORTABLE
EMERGENCY
STATION L1 EQUIPMENT (UNDER BULKHEAD
JUMP SEAT)
QTY EQUIPMENT v ˟
QTY EQUIPMENT v ˟
1 POWER MEGAPHONE
EXIT PREFLIGHT  ˟ 2 C/C LIFE VESTS
CHECK 2 SMOKE HOODS
(1L) SLIDE 2 FLASH LIGHTS
PRESSURE
2 2 HALLONS EXTG.
PROTECTIVR GLOVES
1 DIMO KIT
FLIGHT NO. A/C REGESTRATION B/ 737 - 800
STATION R1
EXIT PREFLIGHT  ˟ EQUIPMENT

CHECK QTY OVER HEAD
(1R) SLIDE ATORAGE(20)
PRESSURE 1 FIRST AID KIT v ˟
Chap : 11-16-00
FORMS Page : 02
Date : 07-2023
FLIGHT NO. A/C REGISTRATION DATE:
STATION 2L
PORTABLE
EXIT  × EMERGENCY
PREFLIGHT
CHECK EQUIPMENT
2L SLIDE OVERHEAD ROE
PRESSURE (32 L / HS)
QTY EQUIPMENT  ×
Behind row 20 EXTENTION SEAT
32 L /HS BELT
20 SPARE LIFE
QTY EQUIPMENT  × JACKET
3 OXYGEN 20 INFANT LIFE
BOTELS JACKET
UNDER 6 FLOATING BABY
JUNP SEAT LIFE KIT
R / HS
1 DEMO KIT
QTY EQUIPMENT  ×
2 C/C RED 1 POWER MEGA
LIFE PHONE
JACKETS 1 FIRST AID KIT
2 FLASH
LIGHTS
Chap : 11-16-00
FORMS Page : 03
Date : 07-2023
FLIGHT NO. A/C REGISTRATION DATE:

STATION 2R
EXIT  × QTY OVER  ×
PREFLIGHT HEAD
CHECK JUM
2R SLIDE SEAT
PRESSURE 1 BSF
1 SMOKE
HOOD
UNDER
JUMP SEAT
R / HS
QTY EQUIPMENT  × OVER
2 C/C LIFE HAED
JACKETS ROW
2 FLASH 32R /
LIGHTS HS
2 PARIS OF QTY  ×
PROTECTED
GLOVES 1 DOCTOR
KIT
1 F/A KIT

Chap : 11-17-00
FORMS Page : 01
Date : 07-2023
11.17 Air safety Report

Chap : 11-18-00
FORMS Page : 01
Date : 07-2023
11.18 Receiving Check list

Chap : 11-19-00
FORMS Page : 01
Date : 07-2023
11.19 Emergency Exit Seating

Chap : 11-19-00
FORMS Page : 02
Date : 07-2023

Chap : 11-19-00
FORMS Page : 03
Date : 07-2023
Points to remember: -
• Test the P.A volume before passengers come on board.

• Distance between mouth and microphone should be 3 to 4 inches.
• These announcements are laid down in the order in which they are to be given – please follow this sequence.
• Even if you think you know these announcements by heart, it is always best to read them to yourself before
you make them.
• Follow the prescribed announcements.
• When a cockpit crewmember delivers a public address in only one language (Arabic or English), the
corresponding translation must be given accordingly.
• To avoid interruption, do not start the demonstration announcement unless all cabin crew are ready.
• Speak clearly and do not rush while making the announcement.
• Use a soothing tone and volume, particularly during night flights.
Note : Urgent
Announcements must be made by a cabin crew who has excellent command of the announcement language .The
selected language is according to majority of passengers.
Welcome announcement:
Good morning/Afternoon/Evening ladies and Gentlemen,
On behalf of AURES AVIATION, Captain … and his entire crew have the pleasure to welcome you on board our
Boeing737/800 flight no. … operating to…
Will cover the distance to… in … hours … minutes at an altitude of … feet. Please make sure that your seatbelts are
securely fastened, seat backs and tray tables in the up-right position. Please refrain from smoking on board ALL AURES
FLIGHT ACADEMY flights are non smoking.
. Thank you.
Chap : 11-19-00
FORMS Page : 04
Date : 07-2023
Special announcements
On flight without seat assignment (repeat as necessary)
Ladies and Gentlemen, , the seat-assignment system will not be available on this flight. It’s free seating.
Delayed departure (coordinate with the captain)
Ladies and Gentlemen,
We regret to announce a delay in the departure of this flight due to … we will keep you informed with the latest situation.
Our cabin crew and ground personnel will be pleased to assist you in any way possible,
1-to await the arrival of the last passengers 2-
to await the end of baggage loading
3-to wait additional refueling
4- to await supplementary catering
5- to await the flight documents
6- to await the control tower clearance
7-to unload the baggage of missing passenger
8-to proceed to a last minute technical check
9-to proceed to the aircraft de-icing
10- to await the replacement of a defective part
11- due to bad weather at ………..airport
12-due to heavy air traffic at …….airport 13-
due to a strike by …….
Return after Take-off / Diversion (Coordinate with the Captain)

Ladies and Gentlemen, We regret to announce that we are returning / Diverting to … due to …… We apologize for any
inconvenience that this may have caused .
Further information will be given to you upon landing,
Thank you
Chap : 11-19-00
FORMS Page : 05
Date : 07-2023
Heavy air traffic
Due to heavy air traffic over…….airport our landing will be delayed for approximately … minutes
Turbulence: -
Ladies and Gentlemen, due to turbulence,.Kindly go back to your seats,and make your seat back in the upright
position.fasten your seat belt.,and make yor seat back in the upright position. Thank you
Request for a doctor
Ladies and Gentlemen, if there is a doctor on board, please contact one of the cabincrew members.
Thank you
Transit arrival: -
Ladies and Gentlemen, transit passenger are requested to remain on board until we receive further information from our
ground personnel.
Our ground time at this station will be approximately … minutes.
For your information, your immigration formalities will be done on board,
Thank you
Demonstration
Midewest cares about your safety. Please pay attention to the cabin crew to show you the safety features on board.
EXITS: -
-There are eight emergency exits on board.

-Two doors in the front, Two doors at the back, and Four over wing exit..
-These exits are clearly marked with word EXIT.
-Your Cabin crew will point out the nearest exits to your seating area
SEATBELT:-
-Your seat belt should be used in the following way

To fasten …. TO unfasten.
Chap : 11-19-00
FORMS Page : 06
Date : 07-2023
Babies must be held out side the belts.
Infant seat belts and extension seat belt are available.
OXYGEN: -
-The cabin is pressurized for your comfort ,should emrgency oxygen be required.- A mask will drop from a panel above
your head, Pull the mask firmly down, Place it over your nose and mouth, Pull the elastic band around your head and
continue to breathe normally.
-Passengers traveling with children, use your own mask first
then the child’s.
Life Vest: -
-The life vest is under your seat .A red tab indicates
its location.Only if instructed by the crew:
- Put on the vest over your head
-Pull the straps around your waist, attach the hooks to the ring
- TO inflate the vest pull sharply on the red taps.
- If automatic inflation is insufficient,you may use the mouth
side tubes. Lighst will automatically lit in water
Safety Card: -
More information concerning these safety items is given on the card in the seat pocket in front of you, we urge you to read
it before take-off
Escape path lighting system:-
This aircraft is equipped with an escape path lighting system .in case of an emergency evacuation during night or smoke
filled cabin,the light will come on automatically illuminating the asile floor leading to the exit .to reach the nearest exit ,fllow
the lights.
Chap : 11-19-00
FORMS Page : 07
Date : 07-2023
Electronic Equipment: -
Ladies and gentlemen the use of electronic games,laptops and mobile phone on board are prohibited during take-off and
landing as may interfere with the aircraft electronic systems.
Thank you for your attention.
Program of service: -
Ladies and Gentlemen, Once again we welcome you on board, and we are pleased to review with you our program of
services on this flight.
Shortly we will be serving … this will be followed by a …
Approximately one hour before arrival at … we will offer some beverage, we hope you will enjoy our service. We would
like to remind passengers who wish to sleep to keep their seatbelt fastened for their own safety.
Thank you and we wish you a pleasant flight.
Landing cards: -
Ladies and Gentlemen, The flight attendant will distribute the landing cards.
Please complete it before arrival, Thank you.
Information about our flight
Here is some information about our flight. We have reached an altitude of...... feet.
The outside temperature is minus ....... degrees inside the cabin.......degrees
Our cruising speed is ....... Km per hour.
Since take off from......airport,
we have flown over.................................
we are flying over....................................
we will be flying over...............................
We expect to reach .........airport at.......hours and.........minutes (local time)

Chap : 11-19-00
FORMS Page : 08
Date : 07-2023
Seat belt sign off: -

The seat belt sign has been turned off, However while in your seats, It’s recommended to fasten your seatbelt while
seated.
We also remind you that smoking is prohibited, for your information the lavatories are fitted with smoke detectors. Thank
you.
Seatbelt sign on: DESCENT

Ladies and Gentlemen, the captain has turned the seat belt sign on indicating our descent .Kindly go back to your
seat,fasten your seat belt and make your seat back and tray tables in the upright position in preparation for
landing.
Thank you.
Landing announcement: -
Ladies and Gentlemen, Welcome to … (city) … (airport) the local time is … and the outside temperature is … celsius.
Please remain seated, with your seatbelt fastend until the seat belt sign is turned off.
Please ensure that you take your personal belongings. We hope you have enjoyed your flight and look forward to see you
soon on AURES FLIGHT ACADEMY flights.,
Thank you and good bye.

Chap : 11-19-00
FORMS Page : 08
Date : 07-2023
Chap : 11-19-00
FORMS Page : 10
Date : 07-2023
Allemand announcements
Willkommen: -
Meine Damen und Herren, Im Namen von Kapitan … und seiner Besatzung, Heiβen wir Sie willkommen an bord, des
Flugzeuges AURES FLIGHT ACADEMY … Flug nach … über…
Die Flugzeit nach … beträgt … Stunden und … Minuten.
Wir werden auf einer Flughöhe von … tausend Fuβ fliegen
Wir möchten Sie bitten sich anzuschnallen die Rück-lehne aufrecht zu stellen und den Ttisch vor Ihnen hoch zu klappen.
Bitte beachten Sie auch das Rauchverbotzeichen für den Start.
Der Kapitan und seine Besatzung wünschen Ihnen einen angenehmen Flug.
Retour au parking: -
Meine Damen und herren, Wir müssen leider wegen, einer technischen uberprüfung, zum abstellplatz zuruckkehren,
Danke.
Turbulences legeres: -
Meine Damen und Herren,
Wir durchfliegen eine Schlechtwetterzone.

Chap : 11-19-00
FORMS Page : 11
Date : 07-2023
Wir nahern uns einer Schlechtwetterzone.
Wir bitten Sie, Ihre Plätze wieder einzunehmen und Ihre Sicherheitsgurte zu schlieβen.
Delayed departure (coordinate with the captain Unser Abflug wird sich leider 1-
Wir warten auf die letzten Passagiere
2- Wir warten auf das Ende der Gepackbeladung
3- Wir warten auf zusatzliehen Treibst off
4- Wir warten auf die Beladung zuisatzlichen Essens
5- Wir warten auf Flugdokumente
6- Wir warten auf Startgenehmigung
7- Das Cepack eines fehlenden Passagiers muB ausgeladcn wcrden
8- Das Flugzeug muB einer letzten technischen Uberprufung unterzogen werden
9- Das Flugzeug muB euleist werden
10- Ein defektes mechanisches Teil muB gewechselt werden
11- wir warten auf bessere Wetterverhaltnisse in........
12- wir warten auf freien luftraum uber......
13- Der flughafen von......ist augenblicklicb gesclhosse
Request for a doctor
Darf ich Ihre Aufmerksamkeit , Falls ein Arzt an Bord ist, bitten wir ihn, sich bei den Flugbegleitern ZU melden,
um einem erKrankten Passagier zu helfen. DANKE.
Bad weather
Wegen scldechter Wetterverhaltnisse in......miissen wir in ............landen.
wir werden Sie so bald wie moglich weiter informieren. DANKE.

Chap : 11-19-00
FORMS Page : 12
Date : 07-2023
Airport closed
Wir bedauern, Ihncn mitteilen zu mussen, daB der Flughafen in.......soeben
geschlossen hat.Wir mussen daher in .......landen.
Wir werden Sie so bald wie moglich weiter informieren und bitten urn Ihr Verstandnis
Demo: -
,
Meine Damen und Herren, Bitte schenken sie dem kabinen personal ihre aufmerksamkeit zur vorführung der
sicherheitsvorschriften in dem fallen eines notfalls.
Bitte beobachten Sie die kabinen Besatzung . Sie wird Ihnen die Türen die
Am nüchsten Zu Ihnen Sind , Zeigen.
Exit 737-800
An Bord dieses Flugzeugs hat 8 notausgänge die mit dem wort (Exit ) gekennzeichnet sind
2 vorne.
4 in der mitte . 2
zwei hinten.
Oxygen . sauerstoff
Die kabine ist im falle eines sauerstoffverlustes für sie vorbereitet. Eine Maske wird aus dem fach über ihrem kopf
heraus fallen.
Ziehen sie die maske zu sich herunter.platzieren sie die maske vor nase und mund, ziehen sie das elastische band über
den kopf und atmen sie normal weiter.
Fallen sie mit dem kind reisen, legen sie zuerst eigene suerstoffmaske an und helfen dann den kindern und anderen.
Life Vest
Die rettungsweste ist in einer tasche unter ihrem sitz,ziehen sie die weste über ihren kopf, stecken sie die haken
in die öse, befestigen sie die weste in dem sie an den enden ziehen. Nach dem verlassen des
flugzeuges pumpen sie die weste auf in dem sie an den roten knöpfen ziehen. Wen sich die weste nicht automatisch
auffullt dann benutzen sie die mundstücke zum aufpumpen.
Safety Card
Vor Ihnen in der Tasche finden Sie die Sicherheitskarte für mehr auskunft können sie die karte lesen, Danke für zuhöre
Chap : 11-19-00
FORMS Page : 13
Date : 07-2023
Electronic Equipements
der Gebrauch von elektronischen Geräten sind streng verboten während des Startes und der landung
. Wir danken Ihnen für ihre Aufmerksamkei
Service: -
Meine Damen und Herren, wir möchten sie darauf aufmerksam machen, daβ wir nach ungefähr … Minuten ihnen ein
warmes/kaltes Frühstück/Mittagessen/Abendessen servieren werden ,gefolgt von kalten Getränken Danach wird Ihnen
Kaffee und Tee serviert.
Wir bitten Sie zurück zu ihren Platz zu gehen und den Tisch vor Ihnen herunter zu klappen. Danke.
Wir mochten lhnen einige Informationen zu diesem Flug geben .Wir haben jetzt eine Hohe \ von...........Melcrn
erreicht und die AuBentemperatur ist minus............Grad.
In der Kabine haben wir ...........Crad.
Wir fliegen mit einer Geschwindigkeit von......Kilometern pro Stunde.
Nach unscerem Abflug von.......
- haben wir schon........iiberflogen .
- uberfliegen wir jetzt.........................
- werden wir......... uberfliegen .

Chap : 11-19-00
FORMS Page : 14
Date : 07-2023
Landing: -
Meine Damen und Herren. Wir beginnen nun mit der landung, Wir möchten Sie bitten sich anzuschnallen , die
Ruck-lehne aufrecht zu stellen und den Tisch vor Ihnen hoch zu klappen.
-------------------
Meine Damen und Herren, Das Nichtraucherzeichen ist jetzt erleuchtet Bitte rauchen Sie nicht bis Sie das
Flughafengebäüde erreichen.
Arrival
-------------------
Willkommen auf dem Flughafen von … es ist jetzt … Uhr, die aussen temperatur … Grad. Für
Ihre sicherherheit bitten wir Sie sitzen zu bleiben solange die Maschiene noch rollt. Im Namen
der firma AURES FLIGHT ACADEMY verabschieden sich Kapitän … und seine Besatsung
Wir hoffen daβ Sie einen angenehmen Flug hatten, und wir Sie bei uns noch einmal begrüβen können, Vielen dank.
Chap : 11-19-00
FORMS Page : 15
Date : 07-2023
- EMERGENCY ANNOUNCEMENT
ENGLISH
EMERGENY BRIEFINGS(LANDING/DITCHING)
We are in a situation where we have to consider an emergency landing (on ditching). Please listen carefully and then
perform the instructions given to you. Your SAFETY depends on your CALMNESS and DISCIPLINE.
Trust your crew members as they have been specially trained for situations like this.
- Remain seated
- Adjust your seat to an upright position
- Fold up your table
- Discard all sharp and pointed objects and unbutton your collar
- Take-off your shoes
- Ladies, take-off your tights or stockings
DITCHING
-Put on warm clothes
-put on your life jackets but don’t inflate them before leaving the aircraft
-we will inflate only children's and babies' life jackets
- Fasten your seat belt tight
- Before landing (or ditching), when you hear the command « BRACE FOR IMPACT »,follow the position being shown now.
- Upon the aircraft landing (or ditching)n there will be several impacts
- Keep your seat belt fastened until the aircraft comes to a standstill
- Wait for instructions before moving around
- We will show you the exits to be used after landing (or ditching). »
Chap : 11-19-00
FORMS Page : 16
Date : 07-2023
Allemand
Wir sind gezwungen, in . Minuten eine Notlundung (eine Notwasserung) vor/unehmen
Es ist unbedingt erforderlich, daB Sie unsere Anweisungen genau befolgen und sie
aumerksam zuzuhoren
Ihre SICHERHEIT hangt von ihrer RUHE und DISZIPLIN ab.
Vertrauen Sie dem Bordpersonal, das eine Spezialausbildung erhalten hat, um diese Situation z.u meistern
-Bleiben Sie sitzen
- Stellen Sie die Ruckenlehnen und Tische senkrecht.
- Entfernen Sie alle gefahrlichen Gegenstande und losen Sie Ihren Kragen
- Ziehen Sie die Schuhe aus
-Meine Damen, ziehen Sie Ihre Strumpfe oder Strumpfhosen aus.
DITCHING
-Legen Sie warme kleidungen an
-Llegen Sie ihre Schwimmweste
-Diese nicht vor dem Verlassen des Flugzeugs aufblasen
-Wir warden personlich die Westen der Kinder und der Babies aufblasen
-SchlieBen Sie Ihre Gurte und ziehen Sie sie fest
- Vor der Landung (ou Wasserung), und auf das Kommando « VERKRAMPFEN SIE SICH », mussen Sie die Position
einnehmen, die wir Ihnen jetzt zeigen.
-Bei der Landung (ou Wasserung) wird es mehrere StoBe geben.
-Bleiben Sie angeschnallt, bis das Flugzeug vollig stillsteht
-Warten Sie auf unsere Anweisungen, bevor Sie sich bewegen
-Nach der landung (ou Wasserung) warden wir Ihnen die Ausgange z.eigen. »

Chap : 11-19-00
FORMS Page : 17
Date : 07-2023
Italian announcement
WELCOME
Signore e Signori, bungiorno \buonasera
- Il comandante di bordo , il capitano …….. e tutto il personale dell’aereo vi danno il benvenuto a bordo dell’Aereo della
comnpagnia egiziana AURES FLIGHT ACADEMY. nel volo numero... destinato a... via...
- Percorreremo la distanza da …..a….in…ore e…minuti,a quota... mila piedi
- Vi preghiamo di rimanere seduti , di allacciarvi le cinture di sicureza, di mettere gli schienali in posizione verticale e di
chiudere il tavolino di fronte a voi .
- E` richiesta pure l’astinenza dal fumo.
Signore e Signori, l’AURES FLIGHT ACADEMY e tutto l’equipaggio di bordo vi augurano buon viaggio.
Bad weather
C'i displiace informanvi che date le brutte coudizioni meteorologiche all'aeroporto di .............. siamo costretti
d'atterrare a.............Altre informazioni vi saranno
commnuicate appena possibile. GRAZIE.
Airport closed
Ci dispiace informarvi che I'aeroporto di ...e' stato appena chiuso. Siamo costretti ad atterrare all'aeroporto di ........
Altre informazioni vi saranno communicate appena possibile.
della vostra comprensione. »
Delayed departure (coordinate with the captain
Ci dispiace annunciarvi che la nostra partenza
e' ritardata
Chap : 11-19-00
FORMS Page : 18
Date : 07-2023
1- Aspettiamo l'arrivo degli ultimi passeggeri
2- Aspelliamo la fine del carico dei bagagli
3- Aspelliamo un coinplemento di carburante
4- Aspettiamo un compleinento di pasti
5-Aspetliamo i documenti di volo
6- Aspettiamo l'autorisazione della partcnza /del decollo 7- Sbaichianio i bagagli di un passeggero mancante
8- Procediamo a delle verifiche tecniche di ultimo minuto
9- Procediamo allo sbrinamento dell'areo
10- Procediamo alla sostituzione di un pezzo mDACMnico guasto
11- In ragione delle brutte condizioni meteorologiche dell' aeroporto di…….
12- In ragione dell'ingombro dcllo spazio aerec della regione di..............
13- In ragione della chiusura momentanea dell' aeroporto di...................
14- In ragione dello sciopero :……………
Request for adoctor
la vostra attenzione per favore ,
presentiarsi ogni medico trovandosi a bordo di prescntarsi ad uno dei membri dell'equipaggio per assistere un
passeggero indisposto.GRAZlE
Return to parking
C'i displace informarvi che siamo costrctti di ritornare al parcheggio :
- per un controllo lecnico
- abbiaino un passeggero ammalato
- un membro del nostro equipaggio e' ammalato

Chap : 11-19-00
FORMS Page : 19
Date : 07-2023

Ecco alcune informazioni relative al nostro volo.
Siamo attualmente ad um 'altitudine di crociera di....... metri
A qnest'altitudine, la temperature esterna e' di meno ................gradi celcius
In cabina, e di .....................................gradi
Dopo il nostro decollo dell'aeroporto di..............
- abbiamo sorvolato ..................
- sorvoliamo attnalmente .........
- sorvoleremo.............................
II nostro arrive all'aeroporto di...............e' previsto alIe.......e.........minuti : ora locale (ville de depart).
Vi informiamo che c'e una differenza di orario.
Attualmente sono Ie......e........minuti a....(ville de destination)
Turbolenze
Signore e Signori, siete pregati di rimanere seduti con le cinture di sicurezza ancora allacciate perche` stiamo
attraversando una zona di turbolenze.
Refueling
a causa d'un eccessivo consume di carburante dovuta ad un vento contrario piu forte del previsto,siamo costretti
ad'atterrare a…. (ville)per un rifornimento
della vostra compresione
DEMO
Signore e Signori
Vi chiediamo qualche istante d'attenzionepe oroter seguire le dimostrazioni di sicurezza atttaverso gli schermi che
apparirano daventi a voi.
Chap : 11-19-00
FORMS Page : 20
Date : 07-2023
vi preghiamo di prestare attenzione al nostro staff che vi fara` la dimostrazione delle misure da fare in caso d’emergenza
EXITS : ( uscite di sicurezza )
B. /800: A bordo di questo aereo ci sono otto uscite di sicurezza: 2 avanti, 2 in fondo, e 4 centrali presenti sopra le ali.
Il nostro staff vi indica l’uscita di sicurezza piu` vicina a voi.
OXGEN :
La pressione all’interno dellaereo e` automaticamente ben controllata oer la vostra comodita`. In caso di decompressione,
pero`, sopra di voi e` installato un pannello che si apre liberando i boccagli di ossigeno. quindi`, tirate giu` uno dei
boccagli in modo che inizi l’afflusso dell’ossigeno in tutto l’aereo, mettetelo sul naso e la bocca, fissandolo con il nastro, e
cominciate a respirare normalmente.
Se avete dei bambini usate il boccaglio prima voi, poi aiutateli ad usarlo!
LIVE VEST :
Ora vediamo come usare il giubbotto salvagente:
• Il giubbotto lo trovate sotto ogni sedia.

• Infilatelo attraverso la testa, allacciando la cintura in avanti.
• Quando siete sul punto di lasciare l’aereo, gonfiate il giubbotto titando giu` le due cordicelle rosse.
• Se, tirando, il giubbotto non si gonfiasse, soffiate nelle pompette rosse.
• In questo caso il giubbotto si illumina automaticamente.
SAFTY CARD
Per ulteriori informazioni, siete pregati di consultare la carta d’emergenza che si trova nella tasca di fronte a voi.
Electronic Equipmente
E per evitare ogni eventuale interferenza con gli strumenti di bordo, vi informiamo che e` vietato usare gli apparecchi
elettronici durante il decollo e l’atterraggio.
Chap : 11-19-00
FORMS Page : 21
Date : 07-2023
Vi ringraziamo della vostra attenzione!
Meals
Signore , signori , fra qualche istante vi serviamo (una colazione, un pranzo, una cena, un pasto... ecc.)
Vi preghiamo di rimanere seduti , mettere gli schienale in posizione verticale e di aprire il tavolino di fronte a voi .
Buon appetito!
FASTEN SEAT BELTS AND NON SMOKING ON
Signore e Signori, Stiamo per atterrare . Siete gentilmente pregati di rimanere seduti, con le cinture di sicurezza
allacciate, di mettere gli schienale in poosizione verticale e di aprire il tavolino di fronte a voi. E` richiesta
contemporaneamente l’astinenza dal fumo.
LANDING
- Signore e signori , benvenuti a… (citta`) l’aeroporto di... Sono le... ora locale e la tempratura esterna e` a... gradi.
- Speriamo abbiate passato bel tempo e vi ringraziamo per aver dato la nostra compagnia MDWEST questa
oppurtunita` per servirvi.
- Siete gentilmente pregati di rimanere sul posto con le cinture di sicurezza ancora allacciate finche` il comandante di
bordo non spegne i segnali e l’aereo rimane completamente fermo.
- E` strettamente richiesta pure la continuazione dell’astinenza dal fumo.
Speriamo di vedervi nel prossimo futuro su un altro volo dell’AURES FLIGHT ACADEMY !
Grazie e Arrivederci!
Bad weather
Sentimos tener que informarles que debido a condiciones meteorologicas desfavorables en el aeropuerto de ........estamos
obligados a aterrizar en ............
les daremos mas informaciones tan pronto como nos sea posible GRACIAS.
TURBLENCE
Senoros & senores
(Atravesasmos / vamos a atravesar )

Chap : 11-19-00
FORMS Page : 22
Date : 07-2023
una zona de turbulen a cia , les rogamos que vuelven a sus asientos y abrochen se sus cinturones de seguri dad -------
11- Hay que cambiar una pieza meranica
12- Debido al mal tiempo en el aeropuerto de…
13- Debido al intenso trafico aereo de la region de............
14- Debido al cierie momentaneo del aeropuerto de.............
15- A causa de la huelga :……………….
Retout Au Parking
Senoras & senores , sentimos tener que informar les que estamos obligados a volver al apar camiento
Para un contral tecnico
Tenemos un pasajero enfermo
Un miembro de la tripulacion no se sientew bien
Request for adoctor
Atencion por favor ,
uno de nuestros pasajeros no se siente bien, si hay un medico a bordo le pedimos que se presente a un miembro de la
tripulacion. GRAClAS. »
Algunas informaciones relacionadas con nuestro vuelo.
Volamos ahora a una altitud de..........metres, La temperatura exterior es
de...........grades (bajo cero).En el interior la temperatura es de........ grades.
Nuestra velocidad es de........kilometres per hora (Kin/h)
Despues de nuestro despegne del aeropuerto de ....
- hemos sobrevolado........
Chap : 11-19-00
FORMS Page : 23
Date : 07-2023
- volamos ahora por encima de...
- vamos a velar sobre...........
Decalage hora ire
Nuestra llegada al aeropuerto de.............esta prevista a las........../ a
(la).................... y..........minutes,hora loeal (ville de ctepart)
Les informamos que hay una diferencia horaria. Ahora es la / son la ............
....y............minntos en ............,.........(ville de destination)
DEMO
Senoras y senores
Por su seguridad vamos a realizar las demostra ciones siguientes
EXITS
Este avion dispone de ( ocho , sies ) salidas de emergencia indicadas con la palabra ( EXIT )
Les regamos que dejen las siempre libres durante el despegue y el aterrizaje
OXGEN
En caso de des compresion , las mascaras de oxigeno caeran
Automaticamente de los cajetinos encima de sus asientos en este caso
Apaguen in mediatamente sus cigarrillos , y abrochen se sus cinturones de seguridad
Tiren una de las mascaras hocia abajo
Coloquenla sobre la boca & la nariz
Pasen el elastico por detras de la cabeza &respiren normalmente

Chap : 11-19-00
FORMS Page : 24
Date : 07-2023
Si hay ninos , tienen que respirar primero uds . y despues
Ellos hacia abajo estas dos placas rojas
LIFE VEST
Utilizaron los chalecos salvavidas calocados debajo de sus asientos solo por orden de la tripulacio
Pongan se los chalec
Al salir del avion , inflen los chalecos tirando firmemente En coso de que no funcionen , utilizaron estos dos tubos
SAFETY CARD
Si quieren tener mas informa ciiones , les rogamos consulten el folleto situado en la bolsa delante de sus asientos .
EQUIPEMENTS ELECTRONIQUES
Senoras & senores , para evitar las interferen cias con los instrumentos del avion ,les informamos que
esta Prohibido utitilar los aparatos electrnicos durante el despuegue y el aterrizaje Por otro lado , les
informamos que el uso del telefono portatil esta prohibido durante todo el vuelo
Les agradecemos pore su atencion .
ITALIEN
Siamo costretti ad effectuare un atterraggio (o ammaraggio) d'emergenza fra ... .....minuti.
Dovete ascoltare con attenzione ed eseguire in mode IMPERATIVO le istruzioni che vi saranno date La vostra
SICUREZZA dipende dalla vostra CALMA e dalla vostra DISCIPLINA
Abbiate fiducia nei membri dell'equipaggio che hanno seguito un addestramento speciale per affrontare questra situazione.
-Rinianete ai vostri posti

Chap : 11-19-00
FORMS Page : 25
Date : 07-2023
- Rialzate lo schienale del vostro sedile
-Rialzate la vostra tavoletta
- Togliete qualsiasi oggetto pericoloso ed allentate il vostro colletto
- Togliete le scarpe
- Signore, ritirate le vostre calze o le vostre « collant »
DITCHIND
-Metteti dei vestiti caldi
-infilate I vostri giubotti di salvataggio ma non li gontiate
-prima di essere fuori dell'apparecchio
-gonfieremo soltanto I giubotti dei bambini e dei nornati
- Allacciate la vostra cintura strettamente
- Prima dell'atterraggio (o 1'ammaraggio), quando gridero «CONTRAETEVI»prendete la posizione che vi mostriamo
- Nel momento dell'atterraggio (o raiuniaraggio) ci saranno molti urti
- Rimanete allacciati fino all'immobilizzazione completa dell'aereo
- Aspettate gli ordini per spostarvi

Chap : 11-19-00
FORMS Page : 26
Date : 07-2023
COMPETENCY CHECK
Operator : AURES
FLIGHT ACADEMY
Registration No : SU -
PIC : ----------------------
Flight No : LH ---------------
Trainee Name : ----------------------- Aircraft Type
: B 737 – 800
Departure : ----------------------- Date /
Time : -------------------------
Arrival : ------------------------ Date
/ Time : -------------------------
S ITEMS ( S – SATISFACTORY U – UNSATISFACTORY ) S U REMARKS
1 CABIN CREW BRIEFING
2 FIRE FLIGHTING BRROCEDURES
3 EVACUATION SLIDE
4 EVACUATION PROCEDURES
5 DITCHING PROCEDURES
6 EMERGENCY EQUIPMENT CHECK
7 EMERGENCY EQUIPMENT PROCEDURES
8 USE OF O2 CYLINDER
9 USE OF SMOKE MASK
10 FIRST AID PROCEDURES
11 DECOMPERSSION SLOW / RAPID PROCEDURES
12 DANGEROUS GOODS
13 PILOT INCAPACITATION
14 CREW COORDINATION
COMMENTS : C-C ……………………………………………….….…………………….……………………….…….…………..
Has successfully passed the check
Has not successfully passed the check
INSTRUCTOR NAME :
INSTRUCTOR SIGNATURE : Form No. (LH / CCTM / 19)
Trainee Sign :
Chap : 11-19-00
FORMS Page : 27
Date : 07-2023
REVISION HISTORY
Rev Description of Change Effective Date

ORG Initial release December 2009
Distribution List
Number of
Ser Assigned To Control No
Copies
1 Document Control Master

2 Director of Operations 01
3 Cabin Crew Manager 01
4 Flight Training Manager 01
5 Operations Records Section 01
6 SOCC 01
Revision No. Revision Date Page
ORG December 2009 2 of 8
1.0 Policy
14.1 These are internal within the cabin crew department.
14.2 Circulars are issued and distributed to disseminate to cabin crew members
operational and administrative instructions and information.
14.3 Operational information may include incidents, operational issues received from the aircraft
manufacturer.etc.
14.4 Circulars may also be used as reminders.
14.5 An updated list of Circulars status is distributed to each cabin crewmember every
time it is subject to a change.
2.1 ScopeandPurpose
2.2 This Procedure applies to Operations Directorate’s Cabin Crew Department.
2.3 The purpose of this Procedure is to provide the methodology to issue a

Circular and to distribute it to the cabin crewmembers in a timely manner.
Chap : 11-19-00
FORMS Page : 28
Date : 07-2023
2.4 This Procedure addresses article 0.9 of the CSM and 5.5.3 of ISO
9001:2008.
3.0 DefinitionsandAcronyms
No definitions and Acronyms are required for this Procedure


5.0 Responsibilities
The Director of Operations and the Cabin Crew Manager are responsible for the contents of this
documented Procedure and for ensuring that it is implemented and followed.
6.1 ProceduralSteps
6.2 W hen the need arises the Cabin Crew Manager drafts the Circular (naming its type:
Operational, Administrative, or Information) and hands it either by self or by email to
the Operations Records Section for writing and preparation. (T1)
6.3 The Operations Records Section assigns a serial number to the circular
(number/year)
6.4 The Operations Records Section updates the Circulars Log (Form No.: NO-
043) by entering T1 and the assigned serial number.
6.5 The Operations Records Section writes and prepares the circular using Form
No.: NO-042 in hard copy.
6.6 The Cabin Crew Manager reviews the Circular and approves it by signing the hard copy.
6.7 The Operations Records Section scans and photocopies the approved Circular for
distribution.
Chap : 11-19-00
FORMS Page : 29
Date : 07-2023
6.8 The Operations Records Section generates an updated Circulars Status

List (Form No.: NO-044).
6.9 The Operations Records Section distributes the scanned approved Circular
(Form No.: NO-042) and the Circulars Status List (Form No.: NO-052) via email to each
Cabin Crewmember. (T2)

6.10 The Operations Records Section sends a hard copy of the approved Circular (Form No.:
NO-042) and the Circulars Status List (Form No.: NO-044) to the SOCC to be available if
requested by any Cabin Crew.
6.11 Each Cabin Crewmember has to acknowledge receipt of the Circular (Form
No.: NO-042) and the Circulars Status List Form (Form No.: NO-044) via email.
6.12 The Operations Records Section maintains a list of the Cabin Crewmembers who
acknowledged receipt: Circular Receipt List (Form No.: NO-045)
7.0 Metrics
There are no metrics required for this Procedure.

8.0 RecordsCustody
Required Record Custodian
Operations Records Section

(Original)
Circular
Cabin Crewmembers (Hard
(Form No.: NO-042) or Electronic Copy)
SOCC (Hard Copy)
Circulars Log Operations Records Section

(Form No.: NO-043) (Original)
Chap : 11-19-00
FORMS Page : 30
Date : 07-2023
Operations Records Section

(Original)
Circulars Status List
Cabin Crewmembers (Hard
(Form No.: NO-044) or Electronic Copy)
SOCC (Hard Copy)
Circular Receipt List Operations Records Section

(Form No.: NO-045) (Original)
Circular (Form No.: NO-042) are retained at Operations Records Section for
24 months after being cancelled.
Circulars Log (Form No.: NO-043) are retained at Operations Records
Section for 24 months after being full.
Circulars Status List (Form No.: NO-044) are retained at Operations Records
Section till being superseded.
Circular Receipt List (Form No.: NO-045) are retained at Operations Records
Section for 24 months after being cancelled.
Records are maintained in accordance to Procedure PR – 001 SR.

9.0 Form(s)
Form No. Title
Form No.: NO-042 Circular
Form No.: NO-043 Circulars Log
Form No.: NO-044 Circulars Status List
Form No.: NO-045 Circular Receipt List

10.0 RelatedProceduresorWorkInstructions
10.1 Procedure PR – 001 SR (Management System Records Maintenance)

Chap : 12-00-00
SAFETY BRIEFING QUESTIONS Page : 01
Date : 07-2023
Contents
12.1 Safety briefing questions................................................................................................................................................ 2
12.2 Introduction................................................................................................................................................................ 2
12.3 Briefing questions...................................................................................................................................................... 2
Chap : 12-00-00
SAFETY BRIEFING QUISTIONS Page : 02
Date : 07-2023
12.0 Safety briefing questions

12.1 Introduction
As per AURES FLIGHT ACADEMY policy, pre-flight briefing in a valuable opportunity to ensure cockpit and cabin
intercommunication and
standardization.
In this chapter titled” safety briefing questions”, Cabin crew shall find a group of selected briefing questions.
The management will take in consideration necessity of revision to add more questions when found necessary.
12.2 Briefing questions

1. What is the maximum A/C altitude?
 41000 feet.
2. What is the of the use APU on ground ?
 . On ground the APU provides the electrical power and bleed air, necessary to operate the A/C if the ground service is not
available.
.
3. Can the APU be used in flight?
 Yes, in flight the APU is capable of serving as a backup for the Engines bleed air system up to 17000 feet.
4. How can the temperature be controlled in the A/C?
 It can be controlled from the flight deck separately, for the flight deck and the passenger cabin
5. What does the PSU contain?
 Each PSU contains the following: Reading lights .swit

 Attendant call switch and light.
 Fasten seat belt and No smoking signs.
 Fixed Oxygen system panel contains four masks.
 Air lovers.
6. Where is the emergency light switch?
 At aft attendant panel.
7- What are the types of the interior emergency lights?
 The interior emergency lights consists of : aisle, escape path, doors exit lights and cabin exit signs.
Chap : 12-02-00
Date : 07-2023
8 - Where are the exterior emergency lights?
 There are 5 emergency lights on each side of the a/c fuselage

 Two lights one behind each door, two above the over wings exit And one behind the two over wings illuminates the ground
evacuation area.
9- What are the calls of the cabin interphone system?
Cabin interphone system is used to make these calls:
 Flight deck to cabin crew.

 Cabin crew to flight deck.
 Cabin crew to cabin crew.
 Passenger addresses announcements.
10- What are the priorities of the passenger address?
 Flight deck.
 Cabin crew.
 Prerecorded announcement.
 Boarding music.
11- How can the cabin crew call the flight deck in normal/emergency?
 By pressing 2 once in the interphone handset in normal situation.

 By pressing 222 in emergency situations.
12- What are the lights in the master call light?
 Pink light for crew calls.

 Blue light for passenger calls.
 Amber light for lavatory calls.
13- How can the lav. call be reset?
 By pushing the lav. call light/switch on the outside wall Of the calling lavatory.
14- When the water in the galleys and the toilets is not available?
 When the water tanks is empty or while the tank is being serviced.
15- What are the positions of the lav. Water supply selector valve?
 Supply on (water is available for faucet and toilet).

 Faucet only (water is available for the sink faucet only).
 Toilet only (water is available for toilet only).
 OFF (no water for toilet and faucet).
Chap : 12-02-00
Date : 07-2023
16-Where is the drain valve located?
 In the FWD lavatory.
17- What is the preflight check for the smoke detector?
 Power indicator light in the smoke detector illuminate green.
18- What is the preflight check for the fixed fir extinguisher in the lav.?
 Check the temperature indicator grey dots in the waste compartment Below the sink, if the dots turned black
report to the purser.
19-What shall you do if the toilet flush valve fails to reset?
 Close the toilet lid and pull the handle located at the base of Toilet out, then report.
20- What shall you do if the galley water system can shut off?
 If water in the boiler or the sink faucet cannot shut off position the Galley SHUTT OFF to OFF.
21- What is the dedicated assist space? When to be used?
 It is located at each entry door between the attendant station and the Door sill.
 To be used in case of evacuation, the cabin crew stays in this space To ensure he is not blocking the exit.
22- How many emergency exits on this A/C?
 Four cabin doors 2 on each side, four over wing exits 2 on each side And 2 sliding window exits in the flight
deck.
23- What is the type of the slide on this A/C?
 A single lane escape slide.
24- Where is the manual inflation handle located?
 On the right hand side of the slide.
25- What shall you do if an inflated slide deflates?
 Direct the passengers to another usable exit.

 If no alternate available this slide can be used as an apron slide.
 Direct two ABPs to climb down the slide using it as a rope.
 Direct the two ABPs then to use the hand-hold provided on the slide To hold it taut and then call the remaining
passengers to exit on at a time.
Chap : 12-02-00
Date : 07-2023
26- When will the flight lock system for the over wing exit activates?
 The over wing flight lock system will automatically activate during Takeoff – in flight and landing. And unlock after
landing.
27- What are the restricted exits in case of ditching?
 2L and 2R doors.
28- What are the primary exits in case of ditching?
 The over wing exits.
29- Where is the least bomb risk area on this A/C?
 2R or at the top of the slide container.
30- What is the duration of the fixed oxygen system? When does the masks drop?
 Duration of fixed oxygen is 12 minutes and masks drop when the cabin altitude reaches 14000 feet.
31-How can you separate the slide completely from the A/C?
 Lift the flap and pull the separation handle.

 The slide remains attached to A/C by a mooring line.
 To manually release the mooring line from the A/C girt, release the
 Velcro tab and pull the line from the metal ring.
AAPENDIX I
DANGEROUS GOODS Page : 01
Date : 07-2023
DANGEROUS GOOD
GENERAL PHILOSOPHY
AURES FLIGHT ACADEMY DOES NOT ALLOW CARRIAGE OF DANGEROUS

DOODS.
However the following data and rules are laid as familiarization of dangerous goods to avoid any safety hazard situation
that may be a sequence of inadvertent carriage of dangerous goods. For more details on this subject you may refer to
………..
Notification to Pilot-in-Command
In case of finding any items that could possibly be identified o suspected as dangerous goods, the pilot-in-command must
know what is on board the aircraft in order to properly deal with any emergencies that may occur. The pilot must also
convey this information if possible to air traffic services to aid in the response to any aircraft incident or accident.
Avoiding Hidden Hazards

Information regarding "Hidden Dangerous Goods" must also be conveyed to passengers and shippers to assist them in
recognizing dangerous goods, which they are not, permitted to carry on their person, in their baggage, or as cargo and
which may not be readily recognizable as being dangerous.
Accident / Incident Reporting

Dangerous goods accidents or incidents must be reported, so that an investigation by the relevant authorities can
establish the cause and corrective action can be taken. Also, if as a result of these investigations changes are
required in the Regulations, appropriate regulatory action can be taken without delay.
DEFINITION
By formal definition dangerous goods are:
"Articles or substances which are capable of posing a risk to health, safety or to the environment and which are shown in
the list of dangerous goods in these (IATA Dangerous Goods) Regulations or which are classified according to the
Regulations".
Training Requirements
Training is mandated to gain an understanding of the philosophy and requirements of the Technical Instructions. There is
a need for everyone concerned to receive training in the subject, either for familiarization or to provide detailed
knowledge, so that the individual's responsibilities can be met.
The training programs are subject to review and approval. Recurrent training must take place within 24 months of
previous training to ensure knowledge is current, unless a otherwise defined by DACM.
A test must be successfully completed following the training to verify understanding of the Regulations.
There are three elements to this training:
• General familiarization training;
• Function or job specific training; and
• Safety training.
AAPENDIX I
Date : 07-2023
Aspects of Regulations
The training required by each category of personnel involved in the movement of dangerous goods by air is detailed in the
Regulations.
In your case, either as cabin crew, in passenger handling or security screening personnel, this must cover the following
aspects:
• General Philosophy;
• Limitations;
• Provisions for Passengers and Crew;
• Recognition of Undeclared Dangerous Goods;
• Marking and Labeling; and
• Emergency Procedures.
The training specified in the Regulations for all categories of personnel should include elements of security awareness.
Recognition of Hidden Dangerous Goods
It is essential therefore that awareness and vigilance are maintained at all times when examining and accepting
baggage, or in the case of cabin crews, assisting in the stowage of carry-on baggage in the cabin prior to flight. Great
care should be taken to ensure that no dangerous goods, other than those described later are carried on board the
aircraft as baggage.
Remember, the passenger or crew member may not be aware that their items are considered dangerous, and are not
permitted.
Confirmation should be sought from a passenger about the contents of any item where there are suspicions that it may
contain dangerous goods.
There are many examples of items which may contain or indicate the presence of dangerous goods. There may be certain
groups of passengers, whose reason for travel may also be an indication of their carrying dangerous goods, and they may
be doing so unknowingly or purposefully. These passengers often use the articles or substances in their everyday work
environment and therefore often do not recognize the hidden hazards of the articles or substances that they are carrying.
Note:
Even if the passenger is carrying the dangerous goods to a meeting for example, and this is the sole purpose of the
journey, the dangerous goods are still not permitted as baggage unless exempted!
DANGEROUS GOODS PERMITTED IN PASSENGER BAGGAGE
These tend to be everyday items of personal use, which are separated into three groups based upon three different
requirements needed for their safe transport:
Group 1: Items that require the approval of the operator AND where the pilot-in-command must be notified;
Group 2: Items that require the approval of the operator where the pilot-in-command need NOT be notified;
Group 3: Items that do not require prior approval
AAPENDIX I
Date : 07-2023
Group 1
Items that require the approval of the operator and where the pilot in command must be notified:
Dry Ice (as checked baggage) Carbon dioxide, solid (dry ice) in quantities not exceeding 2 kg (4.4 lb) per passenger when
used to pack perishables not subject to these Regulations with the approval of the operator in checked baggage, provided
the package permits the release of carbon dioxide gas.
Wheelchair or other battery-powered mobility device (non-spill able batteries)
With the approval of the operator(s), as checked baggage, wheelchairs or other battery-powered mobility aids with non-
spill able batteries, provided that the battery is disconnected, the battery terminals are protected from short circuits and
the battery is securely attached to the wheelchair or mobility aid.
Note:
Wheelchairs/mobility aids with gel type batteries do not require the battery to be disconnected provided the battery
terminals are insulted to prevent accidental short circuits.
Oxygen or air cylinders
With the approval of the operator(s), small gaseous oxygen or air cylinders required for medical use.
Group 3
Those that do not require prior approval:
Aerosols in Division 2.2 (Non-flammable, non-toxic gas)
Aerosols in Division 2.2, with no subsidiary risk, for sporting or home use, are permitted in checked baggage only.
Medicinal or Toilet Articles
Non-radioactive medicinal or toilet articles (including aerosols) - The term "medicinal or toilet articles" is intended to include
such items as hair sprays, perfumes, colognes and medicines containing alcohols.
The total net quantity of all above mentioned articles carried by each passenger or crew member under the provisions of
the Regulations must not exceed 2 kg (4.4 lb) or 2 L (2 qt), and the net quantity of each single article must not exceed 0.5
kg (1 lb) or 0.5 L (1 pt). Release valves on aerosols must be protected by a cap or other suitable means to prevent
inadvertent release of the contents - Alcoholic beverages, e.g. whisky.
Alcoholic beverages when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in
receptacles not exceeding 5 L, with a total net quantity per person of 5 L for such beverages. However alcoholic beverages
containing 24% or less alcohol by volume are not subject to any restrictions in the Regulations.
Non-flammable, non-toxic gas cylinders

Non-flammable, non-toxic gas cylinders worn for the operation of mechanical limbs. Also spare cylinders of a similar size if
required to ensure an adequate supply for the duration of the journey.
Consumer electronic devices containing lithium or lithium ion cells or batteries
Consumer electronic devices (watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders,
etc.) containing lithium or lithium ion cells or batteries when carried by passengers or crew for personal use. Spare
batteries must be individually protected to prevent short circuits and carried in carry-on baggage only. In addition, each
spare battery must not exceed the following quantities:
(a) For lithium metal or lithium alloy batteries, a lithium content of not more than 2 g; or
(b) For lithium ion batteries, an aggregate equivalent lithium content of not more than 8 g.
AAPENDIX I
Date : 07-2023
Lithium ion batteries with an aggregate equivalent lithium content of more than 8 g but not more than 25 g may be carried
in carry-on baggage if they are individually protected so as to prevent short circuits and are limited to two spare batteries
per person.
Medical or clinical thermometer
- One small medical or clinical thermometer, which contains mercury for personal use when in its protective case
Radio-isotopic cardiac pacemakers / radio - pharmaceuticals
- Radio-isotopic cardiac pacemakers or other devices, including those powered by lithium batteries, implanted into a person, or
radio-pharmaceuticals contained within the body of a person as the result of medical treatment
Safety matches or lighter
Safety matches or a lighter intended for use by an individual when carried on one's person. However, lighters containing
unabsorbed liquid fuel (other than liquefied gas), lighter fuel and lighter refills are not permitted on one's person nor in
checked or carry-on baggage.
- The IATA Dangerous Goods regulations summaries these provisions in a table that is reproduced in this Unit for your
convenience
Provisions for dangerous goods carried by passengers or crew.

Dangerous goods must not be carried in or as a passenger or crew, checked or carry-on baggage, except as otherwise
provided below.
AAPENDIX I
Date : 07-2023
Permitted in or as carry-on baggage

Permitted in or as checked baggage
Permitted on one’s person
The approval of the operator(s) is required
The pilot-in-command must be informed of the location
NO NO NO N/A N/A Disabling devices such as mace, pepper spray, etc. containing an irritant or
incapacitating substance are prohibited on the person, in checked and carry-on
baggage.
NO NO NO N/A N/A
Security-type attaché cases, cash boxes, cash bags, etc. incorporating
dangerous goods, such as lithium batteries and/or pyrotechnic material, are
totally forbidden, see entry in 4.2 – list of Dangerous Goods.
NO YES NO YES NO Ammunition (cartridges for weapons), securely packaged in Division 1.4S,
UN 0012 or UN 0014 only), in quantities not exceeding 5 kg (11lb) gross weight
per person for that person’s own use, excluding ammunition with explosive or
incendiary projectiles. Allowances for more than one passenger must not be
combined into one or more packages.
NO YES NO YES NO Camping stoves and fuel containers that have contained a flammable
liquid fuel may be carried provided the fuel tank of the ca0mping stove and/or
fuel container has been completely drained of all liquid fuel and action has been
taken to nullify the danger.
(See 2.3.2.4 for details).
NO YES NO YES NO
Wheelchairs or other battery-powered mobility devices with non-spill-able
batteries (see Packing Instruction 806 and Special Provision A67), provided the
battery terminals are protected from short circuits, e.g. by being enclosed in a
battery container, and a battery is securely attached to the wheelchair or mobility
aid. Operators must ensure that wheelchairs or other battery-powered mobility
aids are carried in such a manner so as to prevent unintentional operation and
that the wheelchair mobility aid is protected from being damaged by the
NO YES NO YES YES movement of package, mail, stores, or cargo.
Wheelchairs or other battery-powered mobility devices with spill-able

batteries.
(See 2.3.2.3 for details).
YES Mercury barometer or thermometer carried by a representative of a
NO NO YES YES government weather bureau or similar official agency. (See 2.3.3.1 for details).
YES NO YES YES NO Lithium ion batteries with a watt-hour rating exceeding 100 Wh. But not
exceeding 160 Wh. For consumer electronic devices. No more than two spare
batteries may be carried in carry-on baggage only. These batteries must be
individually protected to prevent short circuits. Equipment containing such
batteries may be in checked or carry-on baggage.
YES YES NO YES NO Avalanche rescue backpack, one (1) per passenger equipped with a
pyrotechnic trigger mechanism containing less than 200 mg net of Division 1.4S
and less than 250 mL of compressed gas in Division 2.2. The backpack must be
packed in such a manner that it cannot be accidentally activated. The airbags
within the backpacks must be fitted with pressure relief valves.
AAPENDIX I
Date : 07-2023
YES YES NO YES NO Chemical Agent monitoring Equipment, when carried by staff members of the
organization for the prohibition of chemical weapons or official travel.(See
2.3.4.5)
YES YES NO YES NO
Heat producing articles such as underwater torches (diving lamps) and
soldiering irons.(See 2.3.4.7 for details).
YES YES NO YES NO
Carbon dioxide, solid (dry ice), in quantities not exceeding 2.5 kg (5lb) per
passenger when used to pack perishables not subject to these Regulations in
checked or carry-on baggage provided the (baggage) package permits the
release of carbon dioxide gas. Each item of checked baggage must be marked “
dry ice “ or “ carbon dioxide, solid “ and with the net weight of dry ice or an
indication that there is 2.5 kg or less dry ice.
YES YES NO YES NO Insulted packaging containing refrigerated liquid, nitrogen (dry shipper), fully
absorbed in a porous material and intended for transport, at low temperature,
of non dangerous products are not subject to these Regulations provided the
design of the insulated packaging would not allow the build-up of
pressure within the container and would not permit the release of any
refrigerated liquid nitrogen irrespective of the orientation of the insulated
packaging.
Dangerous Goods must not be carried in or as a passengers or crew, checked or carry-on baggage, except as otherwise
provided below.
Labeling
Permitted in or as carry-on baggage

Permitted in or as checked baggage
Permitted on one’s person
The approval of the operator(s) is required
The pilot-in-command must be informed of the location
YES YES YES YES NO Non-flammable gas cylinder fitted into a life jacket containing carbon dioxide or
other suitable gas in Division 2.2, up to two (2) small cylinders per passenger,
and up to tow (2) spare cartridges.
YES YES NO YES NO Oxygen or air, gaseous, small cylinders required for medical use, cylinder
must not exceed 5 k.g gross weights.
Note: Liquid oxygen systems are forbidden for transport.
AAPENDIX I
Date : 07-2023
NO YES NO NO NO Aerosols in Division 2.2, with no subsidiary risk, for sporting or home use and
YES YES YES NO NO Non-radioactive medicinal or toilet articles (including aerosols) such as hair
sprays, perfumes, colognes and medicines containing alcohol.
The total net quantity of all above mentioned articles must not exceed 2 k.g (4.4
lb) or 2L (2 qt),and the net quantity of each single article must not exceed
0.5 k.g (1 lb) or 0.5 L (1 pt).
Release valves on aerosols must be protected by a cap or other suitable means
to
prevent inadvertent release of the contents.
YES YES YES NO NO

Alcohol beverages, when in retail packaging, containing more than 24% but not
more than 70% alcohol by volume, in receptacles not exceeding 5 L, with a total
net quantity per person of 5 L.
YES YES YES NO NO
Non-flammable, non-toxic gas cylinders worn for the operation of mechanical
limbs. Also, spare cylinders of a similar size if required to ensure an adequate
supply for the duration of the journey.
YES YES YES NO NO

Consumer electronic devices containing lithium or lithium ion cells or
batteries, such as watches, calculating machines, cameras, cellular phones,
lap-top computers camcorders, etc., when carried by passengers or crew for
personal use.
YES NO NO NO NO
Spare lithium or lithium ion cells or batteries for such consumer electronic
devices may be carried in carry-on baggage only. These batteries must be
individually protected to prevent short circuits.
YES YES NO NO NO
Hair curlers containing hydrocarbon gas, up to one (1) per passenger or

crew-member, provided that the safety cover is securely fitted over the heating
element. These hair curlers must not be used on board the aircraft at any time.
YES YES YES NO NO Gas refills for such curlers are not permitted in checked or carry-on baggage.
Medical or clinical thermometer, which contains mercury, one (1) per

passenger for personal use, when in its protective case.
YES NO YES NO NO
Fuel cell systems and spare fuel cartridges powering portable electronic
devices (for example cameras, cellular phones, laptop computers, and
NO NO YES NO NO camcorders).See 2.3.5.10 for details.
Radio isotopic cardiac pacemakers or other devices, including those powered

by lithium batteries, implanted into a person, or radio pharmaceuticals contained
NO NO YES NO NO within the body of a person as the result of medical treatment.
Safety matches (one small packet) or a cigarette lighter that does not contain
unabsorbed liquid fuel, other than liquefied gas, intended for use by an individual
when carried on the person. Lighter fuel and lighter refills are not permitted on
one’s person or in checked or carry-on baggage.
Note:”strike anywhere “matches are forbidden for air transport.
AAPENDIX I
Date : 07-2023
Note:”Blue flame “or “cigar “lighters are not permitted on one’s person, carry-on
or checked package.
AAPENDIX I
Date : 07-2023
AAPENDIX I
Date : 07-2023
AAPENDIX I
Date : 07-2023
DANGEROUS GOODS INCIDENTS IN THE PASSENGER CABIN

Incidents in the passenger cabin should be dealt with by the cabin crew using the appropriate checklist and procedures. It
is essential that the cabin crew and the flight crew co-ordinate and that each be kept fully informed of the other's actions
and intentions.
GUIDANCE FOR PORTABLE ELECTRONIC DEVICES FIRES IN AIRCRAFT CABINS
Background
Lithium batteries are regulated for transport across all modes of transport (road, rail, sea and air) as dangerous goods.
Batteries pose a unique hazard during transport because they contain stored energy, which if released through a short
circuit is capable of causing a fire.
Lithium batteries can be divided into:
• Primary (non-rechargeable) lithium metal batteries; and
• Secondary (rechargeable) lithium ion batteries.
Because of their chemistry lithium batteries also pose a chemical hazard because of the presence of metallic lithium or
flammable liquid electrolyte.
Primary (non-rechargeable) lithium metal and secondary (rechargeable) lithium ion batteries are widely used in various
consumer electronic devices. Typically the primary lithium batteries are used in smaller devices such as watches,
calculators and cameras, or as a back-up power supply. Lithium ion batteries, which tend to be larger, are used in devices
such as laptop computers, mobile telephones and camcorders.
Based on experience gained in transport, and following representation from industry, the UN Subcommittee provides for
some relief from the full regulatory requirements for "small" lithium batteries. This relief is addressed by way of provisions
of the dangerous goods regulations provided that:
• The lithium batteries are below a certain size. The size is determined by the quantity of lithium contained in the
battery;
• The batteries have been tested in accordance with the defined test requirements; and
• Batteries are packed to prevent short circuit.
Carriage by Passengers and crew

Because of the widespread usage of lithium batteries in consumer electronic devices such as laptop computers, cell
phones, MP3 players and PDAs there are provisions in the DGR to permit crewmembers and passengers to carry lithium
battery powered equipment in checked or carry-on baggage. Crewmembers and passengers are also permitted to carry
spare lithium batteries for such devices, up to a defined size. Spare lithium batteries must be in carry-on baggage. For the
most part, Lithium ion batteries in such consumer electronic devices will not exceed a capacity of 100 Watt hours (Wh). As
an indication a typical laptop computer battery has a capacity of approximately 53 Wh. Most new batteries will be marked
with the (Wh) rating.
AAPENDIX I
Date : 07-2023
10.6.1 CABIN CREW CHEKLIST FOR DANGEROUS GOODS INCIDENTS IN THE PASSENGER CABIN DURING
FLIGHT
INITIAL ACTION
- Notify pilot -in command.
- Identify the item.
- In case of fire:
- Use standard procedure/check use of water.
In case of fire involving a portable electronic device:
- Use standard procedure/obtain and use fire extinguisher
- Remove external electrical power from device (if applicable)
- Douse device with water (or other nonflammable liquid) to cool cells and prevent ignition
of adjacent cells
- Do not move device
- Remove power to remaining electrical outlets until the aircraft's system can be
determined to be free of faults, if the device was previously plugged in
In case of spillage or leakage:
- Collect emergency response kit or other useful items.
- Don rubber gloves and smoke hood or smoke mask- portable oxygen.
- Move passenger away from area and distribute wet towels or cloths.
- Place dangerous goods item in polyethylene bags.
- Stow polyethylene bags.
-Treat affected seat cushions/ covers in the same manner as dangerous goods
item.
-Cover spillage on carpet / floor.
-Regularly inspect items stowed away / contaminated furnishings.
-After landing:
- Identify to ground personnel dangerous goods item and where stowed.
- Make appropriate entry in maintenance log.
-
AAPENDIX I
Date : 07-2023
COLLECT EMERGENCY/RESPONSE KIT OR OTHER USEFUL ITEMS
With emergency/response kit

-Collect emergency response kit, if provided or collect for use in dealing with the spillage or leakage
-A supply of paper towels or newspapers or other absorbent paper or absorbent fabric (e.g. cushion covers, head rest
protectors) -Oven gloves or fire-resistant gloves, if available -At least two large polyethylene waste bin bags; and at least
three smaller polyethylene bags, such as those used for duty-free or bar sales or, if none available, airsickness bags.
DON RUBBER GLOVES AND SMOKE HOOD OR SMOKE MASK PORTABLE OXGYEN
The hands should always be protected before touching suspicious packages or items. Fire-resistant gloves or oven gloves
covered by polyethylene bags are likely to give suitable protection.
Gas-tight breathing equipment should always be worn when attending to an incident involving smoke, fumes or fire.
MOVE PASSENGER AWAY FROM AREA
The use of therapeutic masks with portable oxygen bottle or the passenger drop-out oxygen system to assist passenger
in a smoke or fume -filled passenger cabin should not be considered since considerable quantities of fumes or smoke
would be inhaled through the valves or holes in the mask. A more effective aid to passenger in a smoke or fume -filled
environment would be the use of wet towels or cloth held over the mouth and nose. A wet towel or cloth aids in filtering
and is more effective at doing this than a dry towel or cloth. Cabin crew should take prompt action if smoke or fumes
develop and passenger away from the area involved and, if necessary, provide wet towels or cloth and give instruction to
breath through them.
AAPENDIX I
Date : 07-2023
PLACE DANGEROUS GOODS ITEM IN POLYETHYLENENE BAGS
If it is absolutely certain that item will not create a problem the decision may be made not to move it. In most
circumstances, how ever, it will be better to move the item and this should be done as suggested below. Place the item in
a polyethylene bag as follows:
- Prepare two bags by rolling up the sides and placing them on the floor.
- Place the item inside the first bag with the closure of the item, or the point from which it is leaking from
its container, at the top;
- Take off the rubber gloves whilst avoiding skin contact with any contamination, on them.
- Place the rubber gloves in the second bag.
- Close the first bag whilst squeezing out the excess air.
- Place the first bag (containing the item) in the second bag, which already contains the rubber gloves
and secure the open end in the same manner as that used for the first bag.
With no emergency response kit
Pick up the item and place it in a polyethylene bag. Ensure the receptacle containing the dangerous goods is kept upright
or the area of leakage is at the top. Using paper towels, newspaper, etc. mop up the spillage after having ascertained
there will be no reaction between what is to be used to mop up and the dangerous goods. Place the soiled towels etc. in
another polyethylene bag. Place the gloves and bags used to protect the hand either in a separate small polyethylene
bag or with the soiled towels If extra bags are not available, place the towels, gloves, etc., in the same bag as the item.
Expel excess air from the bags and close tightly so as to be secure but not so tightly that pressure equalization cannot
take place.
COVER SPILLAGE ON CARPET/FLOOR
Cover any spillage on the carpet or furnishings with a waste bag or other polyethylene bags, if available. If not, use
airsickness bags opened out so that the plastic side covers the spillage or use the plastic covered emergency information
cards.
Carpet which has been contaminated by a spillage and which is still causing fumes despite being covered, should be
rolled up, if possible, and placed in a large bin bag or other polyethylene bag. It should be placed in a waste bin and
stowed, when possible, either in the rear toilet or rear galley. If the carpet cannot be removed it should remain covered by
a large bin bag or polyethylene bags, etc., and additional bags should be used to reduce the fumes.
REGULARLY INSPECT ITEMS STOWED AWAY/CONTAMINATED FURNISHINGS
Any dangerous goods contaminated furnishings or equipment, which have been removed and stowed away or covered
for safety should subject to regular inspection.
AFTER LANDING
IDENTIFY TO GROUND PERSONNEL DANGEROUS GOODS ITEM AND WHERE STOWED
Upon arrival, take the necessary steps to identify to the ground staff where the item is stowed. Pass on all information
about the item.
AAPENDIX I
Date : 07-2023
MAKE APPROPRIATE ENTERY IN MAINTENANCE LOG
Make an entry in the aircraft maintenance log so that proper maintenance action is under taken and that the emergency
response kit or any aircraft equipment used is replenished or replaced when appropriate.
DRILL LETTER ADDITIONAL RISK
A ANAESTHETIC
C CORROSIVE
E EXPLOSIVE
F FLAMMABLE
H HIGHLY IGNITABLE
I IRRITANT / TEAR PRODUCING
L OTHER RISK LOW OR NONE
M MAGNETIC
N NOXIOUS
P POISON
S SPONTANEOUSLY COMBUSTIBLE OR
PYROPHORIC
W IF WET GIVES OFF POISONOUS OR
FLAMMABLE GAS
X OXIDIZER

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Rev : 01

CABIN CREW TRAINING MANUAL Page : 01

CABIN CREW TRAINING MANUAL Page 156

All Company will be provided with an updated copy easy to reach.

Purpose of this manual:

1. Do everything possible for the passenger

CABIN CREW TRAINING MANUAL Page 156

CABIN CREW HAVE THE POWER OF LIFE AND DEATH IN AN EMERGENCY

SO ACT CORRECTLY QUICKLY AND POSITIVELY.

 Shall: an action verb means that the application is Mandatory

CABIN CREW TRAINING MANUAL Page 156

CABIN CREW TRAINING MANUAL Page 156

Record of normal revisions (NR):

Issue No. Issue Date Date filed Filed by Signature

Issue 1 JUIL. 2023

CABIN CREW TRAINING MANUAL Page 156

Record of Temporary Revisions (TR):

TR No. Issue Date Date filed Filed by Signature Remarks

CABIN CREW TRAINING MANUAL Page 156

CABIN CREW TRAINING MANUAL Page 156

LIST OF EFFECTIVE PAGES

1.11 Quarantine Regulations ......................................................................................................................................26

2.7.4 Passengers, Seated Next To Over Wing Exits ......................................................................................................16

3.4.8 Final Check of Cabin .........................................................................................................................................12

3.10.2 Types of Hijackers ...........................................................................................................................................28

4.6SURVIVAL IN POLAR/SUBPOLAR REGIONS .............................................................................................................15

5.10.2 Treatment of an Unconscious Passenger ...........................................................................................................17

.5.25.3 Action after Opening .......................................................................................................................................41

7.10.3 Lavatory Fire Extinguishing System ................................................................................................................33

8.1.11 Unruly Passengers.............................................................................................................................................9

8.1.17 K Stations with No Representatives of AURES FLIGHT ACADEMY ....................................................26

9.17.2 Cabin crew briefing............................................................................................................................................9

11.2.3 BOMB TO BE MOVED.......................................................................................................................................2

1.1 Administration and control

• Day: A continuous period of 24 hours beginning at midnight UTC

MEL Minimum Equipment List

1.11 Quarantine Regulations ...................................................................................................................................... 26

1.0 Organization & Regulations

1.1 CABIN CREW DEPARTMENT ORGANIZATION CHART

CABIN CREW MANAGER

Assistant cabin crew

SENIOR CABIN CABIN CREW

Auditing is mandatory for the success of our organization. Refer to CM 1.1.1.2

1.3 Job descriptions

1.3.1.1 Cabin Crew Manager:

1.3.1.2 Assistant Cabin Crew Manager:

His/her functions, duties and responsibilities but not limited to:

1.3.2 Non Management

1.3.2.1 Cabin Crew Instructor:

• Minimum 5 years experience as active cabin crew

• Demonstrate sufficient professional knowledge.

Crew manager abnormal situations shall be reported to PIC ASAP

1.3.2.3 Cabin Crew member:

The main mission of Cabin Crews is to ensure passenger safety .

1.4 AURES FLIGHT ACADEMY regulations

1.4.2 Documentation & Records……Refer to CM 2.0/ 2.1/ 2.1.9.4

1.4.3 Liaison with Regulatory ……….Refe.r to CM 1.13.9

1.4.4 Management System Review….Refer to CM 1.15.2

1.4.5 Delegation ……. Refer to CM 1.13.3

1.5.1 Application, Monitoring and Control

1.5.2 Weekly Rosters

1.5.3 Alterations to Rosters

1.5.4 Flight & Duty Time Limitations & Rest Requirements

"All Flight Crew Members"