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  • Grei Lika: Phone Operator

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    Anonymous lfoKv6Ul
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    Grei Lika is applying for a position as a phone operator. He has previous experience working as a phone operator for Teleperformance in Tirana, Albania from April 2014 to June 2014. He also has volunteer experience from July 2014 to June 2016 working for the Church of Jesus Christ of Latter Day Saints in England, where he aided church members with personal and confidential issues. Grei is fluent in Albanian and English and has strong communication, organizational, and customer service skills gained from his work experience.

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    Grei Lika is applying for a position as a phone operator. He has previous experience working as a phone operator for Teleperformance in Tirana, Albania from April 2014 to June 2014. He also has volunteer experience from July 2014 to June 2016 working for the Church of Jesus Christ of Latter Day Saints in England, where he aided church members with personal and confidential issues. Grei is fluent in Albanian and English and has strong communication, organizational, and customer service skills gained from his work experience.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    11 views1 page

    Grei Lika: Phone Operator

    Uploaded by

    Anonymous lfoKv6Ul
    Grei Lika is applying for a position as a phone operator. He has previous experience working as a phone operator for Teleperformance in Tirana, Albania from April 2014 to June 2014. He also has volunteer experience from July 2014 to June 2016 working for the Church of Jesus Christ of Latter Day Saints in England, where he aided church members with personal and confidential issues. Grei is fluent in Albanian and English and has strong communication, organizational, and customer service skills gained from his work experience.

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    © All Rights Reserved
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    of 1

    Curriculum Vitae

    PERSONAL INFORMATION

    Replace with First name(s) Surname(s)

    Grei LIka
    Rruga Myslym Shyri, Pallati 1 shkalla 1
    Replace with telephone number

    0675560411

    likagrei@yahoo.com

    Sex Male Date of birth 24/09/1995 | Nationality Albanian


    WORK
    EXPERIENCE
    JOB APPLIED
    FOR
    Apr 2014- June 2014
    EDUCATION AND TRAINING
    Replace with dates (from - to)

    Phone Operator
    Phone Operator
    Teleperformance , Tirana Albania

    High
    School
    Diploma for the customer services and as such I had to provide assistance to the

    I was responsible
    companies
    customers.
    Faik
    Konica High
    School

    General
    Business
    or sectorEducation
    Services

    July 2014-June 2016


    PERSONAL SKILLS
    Mother tongue(s)
    Other language(s)

    Volunteer Worker
    Church of Jesus Christ of Later Day Saints (England)
    Albanian I was responsible for aiding the church members and non-members with any issue that they

    would need my help with. I had to be very careful since most of the issues were of a personal and
    confidential nature. I had to follow a strict and goal oriented schedule.
    UNDERSTANDING

    Business or sector Volunteer Work

    SPEAKING

    WRITING

    Listening

    Reading

    Spoken interaction

    Spoken production

    English

    C2

    C2

    C2

    C2

    C2

    Italian

    C2

    C2

    B2

    B2

    B2

    Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user
    Common European Framework of Reference for Languages

    Communication skills
    Organisational / managerial skills
    Job-related skills

    Great communications skills gained through my voluntary service in England for the past two years.

    Very good managerial skills gained by following a strict schedule and deadlines in my
    previous occupation in England

    Very patient with an attention to detail and a strong sense of empathy.

    Digital competence

    SELF-ASSESSMENT

    Information
    processing

    Communication

    Content
    creation

    Safety

    Problem
    solving

    Proficient User

    Proficient User

    Independent User

    Proficient User

    Independent User

    Levels: Basic user - Independent user - Proficient user


    Digital competences - Self-assessment grid

    European Union, 2002-2015 | europass.cedefop.europa.eu

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