Professional Documents
Culture Documents
Expressions Formal Letters
Expressions Formal Letters
STARTING
We are writing you with reference to (the above order).
With reference to your advertisement/letter of 10 March
We are pleased to have your inquiry of 25 of July.
We acknowledge the receipt of your letter dated 12 April ..
With reference to your letter inquiring about
With reference to our telephone conversation yesterday (about),
We wish to remind you that..
I am writing this letter to request the cancellation of........
I am writing this letter to complain in the strongest terms about the poor service
that I have received from your company.
ACTION
Please advise us as soon as the.
Please open a .in favour of (name of the company).
Payment can be made on any basis acceptable to you.
Could you please supply us with information about the companys standing.
We have been informed (by one of our clients) that.
We regret to inform you, (however,) that.
Please accept our apologies for the inconvenience caused.
We must insist on
Please note that the closing date/deadline for the is 30 September, so will
you please complete the attached forms and return them as soon as possible.
Any information you supply will be treated confidentially.
May we remind you that your statement is still outstanding.
Will you kindly balance your account promptly.
We are puzzled to have had no remittance from you.
You already have an overdraft of.
Please give the matter your immediate attention.
We will be left with no alternative but to (take legal action) unless payment is
received within the next seven days.
Our circumstances do not allow us to wait/to go on waiting any longer.
Please look into the matter.
We were dissatisfied to find that.
We shall have to terminate the contract.
On examination we have found
We greatly appreciated your patience in this matter.
ENCLOSURES AND ATTACHMENT
Dear Sir/Madam
I am writing this letter to request the cancellation of mine and my husbands Westpac credit
card.The card is a Gold Card with the number: 4--------------1, valid until 11/04. The reason is
that we are living in the UK for the foreseeable future, and will not be using the credit card so
do not wish to incur the annual fee.
If there is any other information you need, please do not hesitate to contact us at the above email address.
Thanking you in advance.
Yours Faithfully
Claire Jenson
This letter is an authentic complaint to a phone company fill in the gaps with the correct
words
Dear Sir,
I am writing this letter 1) ________ complain 2) ________ the strongest terms about the poor
service that I have received from your company.
We signed 3) ________ 4) ________ your telephone and internet service package two months
ago because your advertising suggests that you are better than Telco. In addition, you promise
5) ________ deal with problems quickly and efficiently, something that Telco were unable or
unwilling 6) ________ do. However, 7) ________ the first month 8) ________ service you
managed 9) ________ cause me 10) ________ lose two days worth 11) ________ business
because 12) ________ poor administration. The main problem was that you failed 13)
________ provide me with the correct telephone number, 9818 8747, that you had promised
when I completed the contract. This phone number was an established business line which I
had been using for the last three years. Obviously this meant that my clients were unable 14)
________ contact me and it cost me many hours 15) ________ phone calls 16) ________
resolve the matter with your support centre.
I would appreciate it if this situation could be resolved and a substantial rebate offered on my
first three month's account.I look forward 17) ________ hearing from you soon.
Yours Faithfully
Charlie Williams
The answers are: 1 = to 2 = in 3 = up 4 = to 5 = to 6 = to 7 = in 8 = of 9 = to 10 = to 11 = of
12 = of 13 = to 14 = to 15 = of 16 = to 17 = to
Correct answer
Dear Sir,
I am writing this letter to complain in the strongest terms about the poor service that I have
received from your company.
We signed up to your telephone and internet service package two months ago because your
advertising suggests that you are better than Telco. In addition, you promise to deal with
problems quickly and efficiently, something that Telco were unable or unwilling to do.
However, in the first month of service you managed to cause me to lose two days worth of
business because of poor administration. The main problem was that you failed to provide me
with the correct telephone number, 9--- ---7, that you had promised when I completed the
contract. This phone number was an established business line which I had been using for the
last three years. Obviously this meant that my clients were unable to contact me and it cost me
many hours of phone calls to resolve the matter with your support centre.
I would appreciate it if this situation could be resolved and a substantial rebate offered on my
first three month's account.
I look forward to hearing from you soon.
Yours Faithfully
Charlie Williams
Some of the language in this letter is very formal and not at all personal. It suggests that the
author is quite angry.
Dear Mr Thompsen
I recently received 1) ________ letter from 2) ________ Mr Robinson, 3) ________ valued
customer 4) ________ ours. He purchased 5) ________ Italian coffee table and four French
dining-room chairs from us which your company delivered to his residence.He has written to
complain that 6) ________ purchases arrived damaged. We pride ourselves in 7) ________
quality 8) ________ our products and would like 9) ________ explanation as to how this
mishap occurred. Even though 10) ________ items are insured, our reputation is 11)
________ stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager
The answers are: 1 = a 2 = a 3 = a 4 = of 5 = an 6 = the 7 = the 8 = of 9 = an 10 = the 11 = at
10-Day Notice Before Collections on Delinquent Account
Dear
I have written to you several times over the past three
months requesting an explanation on why you have failed
to bring your account with us current.
By ignoring these requests, you are damaging the
excellent credit record you had previously maintained
with our company. In addition, you are incurring
additional expense to yourself and to us.
Unless I hear from you within ten days, I will have no
other choice but to turn your account over for collection.
I am sorry that we must take such drastic action but I am
afraid you leave us no alternative. You can preserve
your credit rating by remitting your check today for the
amount stated above.
Acknowledgement of Letter
Dear
Because Mr. Jones is out of the office for the next two
weeks I am acknowledging receipt of your letter dated
May 20, l983. It will be brought to his attention
immediately upon his return.
If I may be of any assistance during Mr. Jones' absence,
please do not hesitate to call.
Dear
We have reviewed your application for open account terms,
and at this time are unable to open an account for your
company. Should circumstances change in the future, please
feel free to resubmit an application.
We value your business, and hope to keep you as a customer.
As a cash customer you will be advised of all special sales,
and we know that you will find our prices and services
competitive enough to allow us to continue serving you.
If you have any questions about this decision, or if I may
be of any help in any way with regard to your dealings with
our company, please contact me at the above office.
Dear Mr Thompsen
I recently received a letter from a Mr Robinson, a valued customer of ours. He purchased an
Italian coffee table and four French dining-room chairs from us which your company
delivered to his residence.
He has written to complain that the purchases arrived damaged. We pride ourselves in the
quality of our products and would like an explanation as to how this mishap occurred. Even
though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager
Acknowledgement of Customer Praise of Employee
Dear
Thank you for your kind letter regarding your exceptional
treatment by one of our employees. A copy of your letter
has been forwarded to the personnel department and will be
included in the employee's file.
So seldom is it that a customer takes the time to write a
letter of appreciation, that I feel moved to reward your
initiative.