Self-Meter Reading (SMR)

myTNB Self-Service Portal

User Guideline
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Module:
Self-Meter Reading (SMR)

Module:
Self-Meter Reading (SMR)
WHAT?
Refers to the additional channel for Self Meter Reading (SMR) registration and
termination as well as to enter Meter Readings.
WHEN?
This functionality is available when user is registered as a myTNB user.
WHO?

myTNB Users with Individual Role.

HOW?
Refer to the steps specified in the following pages.

Step 1: Manage Account

1. Click Manage
account on Left
Navigation Pane.
2. Click Owned
account tab

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2

3. Click Account no.

to view account
information.

Step 2: SMR
1. Click SMR on
information tab.
2. Click Register now
button to sign-up
for self-meter
reading.

Step 3: Registration (Tenant)

1. Enter the following Tenant details:
(only editable if no existing info)
Phone no.
Email address
2. Click SMR application form and

to download, print and manually

sign the forms.

3. Scan documents; click Browse

button to search for file location
and click Upload button to attach
scanned copy of required
documents.
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3

Step 4: Registration (Tenant)

1.Read TNBs terms
of Use and check I
have read and
agree and I
hereby
acknowledge.
2.Click Submit
button to confirm

Step 5: Meter Reading

1. Meter Readings
will be given after
receiving
notification from
SMS or Email.
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Note:
SMR users will receive
SMS notification from
TNB on the open
periodic Meter
Reading Order (MRO).
SMR users are
allowed to input the
meter reading within 3
days from scheduled
meter reading date.
User may submit the
meter readings either
via SMS or myTNB.

Step 6: SMR Termination

1. Click Termination
SMR button to
terminate existing
SMR.

Step 6: Termination (Tenant) (1/3)

1.Check the
following Tenant
details:

Name
Identification type
Identification no.
Phone no.
Email address

Note: Some of the

fields will be enabled if
no existing information

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Step 6: Termination (Tenant) (2/3)

1. Click SMR
Termination form
to download, print
and manually sign
the form.

1
2

2. Scan documents;
click Browse
button to search for
file location and
click Upload
button to attach
scanned copy of
required
documents.

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Step 6: Termination (Tenant) (3/3)

1. Read TNBs terms
of Use and check I
have read and
agree and I
hereby
acknowledge.
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2. Click Submit
button to confirm.

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THANK YOU

Self-Meter Reading (SMR)

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