TQM is an enhancement to the traditional way of doing business.

It is the art ofmanaging the

whole to achieve excellence. It is defined both a philosophy and a set of guidingprinciples that
represent the foundation of a continuously improving organization. It is theapplication of
quantitative methods and human resources to improve all the processes within anorganization
and exceed customer needs now and in the future. It integrates fundamentalmanagement
techniques, existing improvement efforts, and technical tools under a disciplinedapproach.
Definitions of Quality
Conformance tospecifications: How well a product or servicemeets the targets andtolerances
determined by its designers.
Fitness for use: A definition of quality thatevaluates how well theproduct performs for
itsintended use.
Value for price paid: Quality defined in terms ofproduct or service usefulnessfor the price paid.
Support services: Quality defined in terms ofthe support provided afterthe product or service
ispurchased.
Total Quality Management (TQM) is an enhancement to the traditional way of doing business.
It is a proven technique to guarantee survival in world-class competition. Only by changing the
actions of management will the culture and actions of an entire organization be transformed.
TQM is for the most part common sense. Analyzing the three words, we have
Total Made up of the whole.
Quality Degree of excellence a product or service provides.
Management Art or manner of handling, controlling, or directing people etc.)
Therefore, TQM is the art of managing the whole to achieve excellence: The Golden Rule is a
simple but effective way to explain it: Do unto others as you would have them do unto you.