Professional Documents
Culture Documents
DECIDE
WHAT
TO DO
SET THE
STAGE
STEPS
1. Increase
Urgency
Staff has commitment, energy, guidance, and support to Focus In/Train up.
Anxieties and major opportunities have been identified and discussed.
2. Build the
Guiding Team
3. Get the Vision
Right
A strong post team with the right composition, credibility, passion, and level
of trust leads the process.
4. Communicate
the Vision
MAKE IT HAPPEN
TRANSFORMATION
5. Empower for
Action
MAKE IT STICK
Create early, meaningful wins that are easily and cheaply achieved; they
provide credibility, resources, and momentum.
Recognize and reward employees involved in the improvements.
The urgency and momentum from short-term wins is maintained.
7. Do Not Let Up
Continuous quality improvement is expected and achieved.
The guiding team continues to demonstrate positive change.
FY12 Roadmap indicators are achieved.
Use increased credibility to change systems, structures and policies that
don't fit the vision.
Reinvigorate the process with new projects, themes, and change agents.
The organizational culture and structure supports the vision.
8. Make Change
Staff is fully invested in the process.
Stick
Stories are told and successes are celebrated.
The Post does not stop until the change takes root!
Connections between the new behaviors and organizational success are
articulated.
Leadership development and succession are ensured.
Kotter, John and Holder Rathgeber. Our Iceberg Is Melting. New York: St. Martins Press, 2005, Pages 130-131.
September 2011
DECIDE
WHAT
TO DO
SET THE
STAGE
STEPS
TRANSFORMATION
1. Increase
Urgency
2. Build the
Guiding Team
3. Get the Vision
Right
MAKE IT HAPPEN
4. Communicate
the Vision
5. Empower for
Action
6. Create Shortterm Wins
MAKE IT
STICK
7. Do Not Let Up
8. Make Change
Stick
September 2011
ACTION
STAFF
BY WHEN