Scribd Logo
Upload

Welcome to Scribd!

  • SlowDrainKnowledgeMap v8

    Uploaded by

    salimbsc4203
    68 views1 page
    This document provides a decision tree to help troubleshoot performance issues in a SAN (storage area network). It outlines potential causes of slow drain issues such as known issues, bit errors, cable problems, oversubscription, or problems with end devices, switches, or software. The process involves collecting diagnostic data, checking for known issues, performing cable maintenance, and escalating to the appropriate vendor if needed.

    Original Description:

    knw

    Original Title

    SlowDrainKnowledgeMap_v8

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides a decision tree to help troubleshoot performance issues in a SAN (storage area network). It outlines potential causes of slow drain issues such as known issues, bit errors, cable problems, oversubscription, or problems with end devices, switches, or software. The process involves collecting diagnostic data, checking for known issues, performing cable maintenance, and escalating to the appropriate vendor if needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    68 views1 page

    SlowDrainKnowledgeMap v8

    Uploaded by

    salimbsc4203
    This document provides a decision tree to help troubleshoot performance issues in a SAN (storage area network). It outlines potential causes of slow drain issues such as known issues, bit errors, cable problems, oversubscription, or problems with end devices, switches, or software. The process involves collecting diagnostic data, checking for known issues, performing cable maintenance, and escalating to the appropriate vendor if needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Performance issues in a SAN (KB 464206)

    Overview of issues
    Potential causes:
    Next steps:

    Brocade?

    SAN Performance
    issues

    Brocade: How to
    troubleshoot a slow
    drain device
    (KB 334849)

    N
    Cisco?

    Slow Drain?

    Cisco: How to
    troubleshoot a slow
    drain device
    (KB 334854)

    The Slow Drain Knowledge Map


    (KB 464027)

    Slow Drain known issues


    (KB 464232)
    Emulex FW issue (KB 464737)
    Slow Drain due to lost credit
    (KB 464246)
    Others

    Known
    issue?

    Perform Known
    issue remediation
    steps

    Bit Errors and their impact


    (KB 464245)
    Overview of BER and impact on
    performance

    Bit Errors?

    Cable hygiene process (KB 472306)

    Dirty Fiber and its impact

    How to clean cables (video)

    Perform cable
    maintenance / swap
    optic.

    Oversubscription (KB 464241)


    Overview of oversubscription
    How to detect

    Oversub or
    design issue?

    Recommend a temporary
    workaround if possible
    Refer case to the Customers
    Account team perhaps this is an
    opportunity?

    Problem
    fixed?

    N
    Not a SAN issue
    move case to
    appropriate team

    Any SAN
    anomalies?

    Was issue
    preventable?

    Link Appropriate KB
    and Close Case

    Y
    Notify customer to
    work with
    appropriate vendor

    Create/link KB and notify


    slowdrain@emc.com

    Prevention
    (KB 464214)
    Brocade BP
    Cisco BP

    EMC end
    device
    problem?

    Switch Issue?

    Create/Link KB, Escalate


    to product Eng, notify
    slowdrain@emc.com

    Create/Link KB, Escalate


    to vendor and notify
    slowdrain@emc.com

    Data Collection (KB 464210)


    What information to capture
    What to do next

    You might also like