Professional Documents
Culture Documents
Challenge Elaboration
1.
2.
3.
Assets/DotCom/Documents/Global/PDF/Dualpub_16/Accenture-New-Phase-Everyday-PaymentsEurope.pdf
Accenture Payment Services Seizing the Opportunities Unlocked by the EUs Revised Payment Services
Directive https://www.accenture.com/t20160518T092811__w__/us-en/_acnmedia/PDF19/Accenture-Banking-Opportunities-EU-PSD2-v2.pdf
Starling Bank overview of PSD2 - https://www.starlingbank.com/explaining-psd2-without-tlas-tough/
5 Things You Need To Know About PSD2 http://www.sepaforcorporates.com/single-euro-paymentsarea/5-things-need-know-psd2-payment-services-directive/
PSD II Directive: http://eur-lex.europa.eu/legalcontent/EN/TXT/HTML/?uri=CELEX:32015L2366&from=EN
People who bank with one or more Europe banks or make payments in Europe
Established banks/issuers
Fintech start-ups
Retailers (especially ecommerce focus such as Amazon)
Tech companies (e.g. Apple, Google, Facebook etc.)
Schemes (e.g. MasterCard, Visa, American Express)
Price comparison websites
4.
What pain points specifically have come from the user journey?
Fragmented - People cannot see all of their financial information in one place
Complicated - Multiple passwords are required for the various banking websites
Can lack seamless integration - People have to use their banks digital banking ecosystem, instead of being
able to use a third party interface which might suit them better
More difficult to manage finances it can be more challenging for people to manage their day to day
finances than it might be if it were all in one place
5.
6.
Can you describe what an ideal futuristic scenario would look like if the problem is solved? If you solved this
problem how would this benefit your customer?
There is no clear view of what this ideal future state looks like from a customer perspective. What we want to achieve
through this challenge is to understand what kinds of products and services this regulation will lead to and how that
will benefit the customer. We also want to understand what opportunities this then presents the provider offering the
product. There is a general acceptance that by aggregating a customers financial information in once central hub in a
secure way it will be an improvement on the digital banking service offered today. However this is only the start of the
possibilities.
Aggregation might include:
Financial services data
Non-financial services data
Switching between providers or product recommendations
Personal Financial Management
Data analytics and insights
But dont let this restrict you what else might you want to include in aggregation? What is unique about the kind of
aggregation you might offer vs. others that exist today or might develop?
2.
i.
ii.
Something only the user knows, e.g. static password, code, personal identification number;
Something only the user possesses, e.g. token, smart card, mobile phone;
Something the user is, e.g. biometric characteristic, such as a fingerprint.