ANGELIQUE (ANGEL) HOPE

6 Tidewater Trace
Batavia, Ohio 45103
513-505-9118 (cell) hopeam@mail.uc.edu

EXPERIENCE
CINCINNATI CHILDRENS HOSPITAL, Cincinnati, Oh

October 2000-present

Financial Service Representative III

Apply appropriate CPT and ICD-10 codes to surgical procedures to submit for billing
Train clinical and administrative staff on applicable compliance issues
Analyze explanation of benefits (EOB) and contact insurance companies accordingly
Collect statistical data for the annual US World News Report for Pediatric Hospital ratings
Request month end and ad-hoc reports for physicians, management and administrators for quality improvement
projects
Acquire required continuing education units (CEU) for renewal of CPC, CUC and CPMA accreditations
Participated in a 10-member ICD-10 training committee to design and implement training plan for the entire
hospital
Facilitated multiple training sessions across all surgical divisions, to educate hospital personnel on updated ICD 10
procedures
UNIVERSITY REHABILITATION INC., Cincinnati, Oh

October 1998-October 2000

Patient Account Manager

Studied for and passed exam to obtain CPC credential
Revised structure of billing staff to accommodate better communication with physicians
Guided staff during reduction of Accounts Receivable (AR) by half million
Guided staff during reduction of days in AR by over 100 days
Balanced daily reports, produced month end spreadsheets, processed refunds, credentialed providers for
insurance company participation, posted charges and payments
Managed four AR staff
OPHTHALMIC CONSULTANTS INC., Cincinnati, Oh

September 1989-November 1998

Patient Account Manager

Balanced daily reports, produced month end spreadsheets, processed refunds, credentialed providers for
insurance company participation, posted charges and payments
Instrumental in smooth transition of new computer system twice during my employment
Trained an employee with no billing experience that moved into a management position within a year
EDUCATION
UNIVERSITY OF CINCINNATI, Cincinnati Oh
Deans List Spring 2016 and Summer 2016

Associate of Applied Science, expected 2016

INTERESTS

Pride of Cincinnati- Board of Directors, traveling, reading and animals

Member of AHIMA and AAPC