CTL.

SC3x Week 2: Graded Assignment 2

Order Fulfillment Metrics:
l

Order received
Order shipped
Order delivered

Order cycle time The average time it takes to ship an order. The measure starts when the order
is received and ends when it is shipped.

= p

Transit time The average time it takes to transport an order. The measure starts when the order is
shipped and ends when it is delivered.

= t

Lead time The average time it takes to completely fulfill an order. The measure starts when the order
is received and ends when it is delivered.

l=p +t

Delivery performance the fulfillment of an order to the requested delivery date. An order is on-time
if it is delivered on or before the requested delivery date (except if the receiving party does not accept
early shipments).

Number of orders delivered on-time

Number of orders received