9.

0 Appendices
9.1 Questionnaires

DIPLOMA IN BANKING
UiTM MACHANG CAMPUS
KELANTAN DARUL NAIM

CUSTOMERS SATISFACTION TOWARDS MCDONALDS

We are Part 4 students from Diploma in Banking at UiTM Kelantan had been given a task to make a
survey about Customers Satisfaction towards McDonalds. We would like you to be the respondent
in this study. We really hope that you will give full cooperation to complete our research.
SECTION A (DEMOGRAPHIC PROFILE)
Please tick (/) the appropriate choice.
1. Gender:
2.

Male

Female

3. Age:
4.
5.
6.
7.

Single
Married
Others

23. Faculty:
18 -20 years old
21-23 years old
24-26 years old
27 years old and above

8. Race:
9.
10.
11.
12.

Malay
Chinese
Indian
Others

13. Religion:
14.
15.
16.
17.
18.

20.
21.
22.

Islam
Christian
Buddha
Others

24.
25.
26.
27.

Bachelor in Finance
Bachelor in Marketing
Bachelor in Human Resources

28. Current Semester:

29.
30.
Semester 1
31.
32.
Semester 2
33.
34.
Semester 3
35.
36.
Semester 4 and above
37.
38.
39.

19. Marital Status:

40.
41.
42.
43. PART B

1) I set aside time for planning and scheduling

2) I am highly motivated because I know I hav
what it takes to be successful.
3) I try to help people understand the underlyin
concepts behind the point I am discussing. Thi
reduces
misconceptions
and
increase
understanding.

4) I strive to look at problems from different

45.
46.
perspectives and generate multiple solutions.
47.
5) I try to determine the real issues before starting
48.
a decision making process.
49.
6) I satisfied with my grades/CGPA
7) I able to understand the questions in tests 50.
and
51.
final exam
52.
8) When answer the test and final , I take time to
53.
think about solution
54.
9) I fully understand the learning outcomes of 55.
my
courses.
56.
10) I emphasize how confident I am in 57.
my
decision as a way to gain support for my plans.
58.
44.