Group Assignment 1

Download video from the given link and answer the following questions.
https://drive.google.com/file/d/0BxV2YBdBedFsbGd2dmY2NllpLWc/view?usp=sharing

United Parcel Service International Distribution

Case Summary: United Parcel Service's operations are driven by its information
systems technology. Beginning as a local delivery service in 1907, UPS expanded on
the West coast initially, reached New York in the 1930s, and went international in
the 1970s. Today, UPS delivers over 14 million packages daily to 200 countries and
territories. A $1.5 billion technology investment in the 1980s buoyed the growth of
UPS. The investment enabled the development of the International Shipments
Processing System (ISPS), which is the key to the company's overseas operations.
The technology infrastructure enables UPS to offer its customers services in addition
to the basic shipment of packages. UPS drivers play an important role in the
company's services by capturing information at the endpoints of each delivery
segment. Volume, cultural differences, and hardware readiness all impact the
development and continued growth of UPS.
1. What external factors affect international operations at UPS? How do
these factors cause UPS to adjust its operations?
2. Explain how ISPS facilitates the ability of UPS to ship packages
internationally.
3. Describe the role that the DIAD plays in UPS business processes.
4. How important is information to the global expansion of UPS? What
advantages does UPS gain by carefully capturing information?
5. Discuss the role of volume in the business activities of UPS.

a. Assignment submission will be on LMS.

b.

No late submission will be entertained