W.

Craig Young
8612 Spring water Dr
Richmond, Va. 23228
(804) 892-2491

Objective: To maintain a management position that utilizes career and educational skills and
expertise, especially in the area of mass communication.

SUMMARY OF QUALIFICATIONS:
8 Professional experience in areas of collection
9 Consumer credit and online computer system
10 Davox/Telex System, Memorex, Telex/Televideo Monitor, Automotive Dialer, Windows,
Word, Excel Charts
11 Strong verbal communications and negotiating skills
12 Excellent record of dependability and reliability
13 Proven ability to control large collection dollars from being charged off
14 Customer service experience
15 Ability to problem solve
16 Knowledge of skip trace tools
17 Loan Modifications

JOB HISTORY:
2008-2010- Team Lead Portfolio Loans; SunTrust Mortgage
Responsible for overseeing and monitoring the process of loan modifications for the
SunTrust portfolio loans. As well as oversee procedures and guidelines before approving
and forwarding modifications to be sent to the borrowers.
2008-2008 Loss Mitigation Specialists; Spherion-SunTrust
In charge of doing the modification calculation sheets for possible modifying and
foreclosure properties.
18 2006-2007 Supervisor of Portfolio; LandOr International
Maintained accounts from past due to current status. Provided customer service.
19 2004-2006 Bottom Billiards Bar and Grill; Manager
Managed and maintained order and supervised daily activities.
20 2004-2005 Collector; Credit Adjustment Board
Collected overdue medical accounts. Assisted in payment plans.
21 2002-2004 Supervisor/Collection; Atlantic Credit and Finance
Supervised group of twelve employees and assisted on collection of charged off accounts.
22 1999-2002 Collector; Wells Fargo Home Mortgage
Collected on delinquent 1st, 2nd, and 3rd, mortgages. Gave approximate payment plans to
bring up to date. Provided customer service to current loan customers.
23 1997-1999 Collector; Chrysler Credit Corporation
Working car loans from 30 to 90 days past due, providing customer service. Skip trace on
accounts with no account numbers. Provided payment options in financially binding
situations.
24 1996-1997 180 Day Collector; Chevy Chase Bank
Worked Visa & MasterCard Accounts 180 days past due. Effectively handled customers
with payoff information. Stopped large volume of accounts from being charged off
25 1991-1996 Collector; Hechts Corporation
Responsible for controlling large collection dollars in 30 day area. Day to day interaction
with major credit companies. Utilized skip trace on accounts.