144641193 2016-11-29 17:22:39

Event error
System 2016-11-29 17:22:39

Operator 'Katnis' Enter Chat!

Katnis 2016-11-29 17:22:49

Thank you for contacting IGG Live support, this is GM Katnis, nice to meet you.
Katnis 2016-11-29 17:22:51

Hello there
144641193 2016-11-29 17:22:56

Hi there
Katnis 2016-11-29 17:23:02

Hi there
144641193 2016-11-29 17:23:03

How are you?

Katnis 2016-11-29 17:23:12

Im good thank you for asking

Katnis 2016-11-29 17:23:22

Im sorry to hear that you are having issues with the event
Katnis 2016-11-29 17:23:28

May i please ask the details of it?

144641193 2016-11-29 17:25:27

I am following up on any expecting issue for the ign id: 144641193. I have already
written a complaint to igg and waiting for reply from yesterday.
Katnis 2016-11-29 17:26:24

I understand and im sorry to hear that, allow me to check real quick

144641193 2016-11-29 17:26:26

They have not responded to my email from me which stated either refund my money
or give me demogorgon as a token.
Katnis 2016-11-29 17:28:04

I understand

Katnis 2016-11-29 17:28:25

May i please ask if this is about the Fall festives and treasure chest event?
2016-11-29 17:28:52

As per the event advertised for festive every 30times i was guaranteed special hero
2016-11-29 17:29:13

My concern is about fall of festive.

Katnis 2016-11-29 17:29:39

Yes i have seen that

Katnis 2016-11-29 17:30:05

I have seen here that we have already sent and email to you on Nov 28
2016-11-29 17:30:11

And i have purchased 220k gems to participate in the event

Katnis 2016-11-29 17:30:26

Let me send you here the details instead

Katnis 2016-11-29 17:30:35

Thank you very much for contacting us.We are both pleased and honored to have such
a loyal and supportive player of Castle Clash such as you.
In response to your game concern,kindly be informed that we are always dedicated
in our goal to ensure the satisfaction of all our valued customers,such as
you.However,there may be times where our proposed decision might not entirely
fulfill our customers' demand. To this end, kindly understand that our every
decision regarding offer is made based on a certain standard so as to be consistent
and fair to all our players.
In this case,10000 Gems is the most we can offer as a token of appreciation for
your continuous support.Please note that we are unable to assign or deliver any
designated Hero to any players.
Also,plese be informed that the rewards obtained from event or in game are total
random,we wish you good luck next time.
If you wish to accept this offer,kindly contact us back with your consent.
Once again,we deeply appreciate your patience and understanding on this matter.
2016-11-29 17:31:11

Before starting chat i told you i am following up on existing issue

2016-11-29 17:31:56

Yes after this i have replied again as per the event i have to get demogorgon

2016-11-29 17:32:23

And igg cheated me,

Katnis 2016-11-29 17:32:32

I see, it was not yet added on this, have you replied on the Email that was sent?
2016-11-29 17:32:43

Yes i did
Katnis 2016-11-29 17:33:10

If so, i will have this forwarded to our team, just to confirm, you decline the
offer and you wanted a demogorgon instead?
2016-11-29 17:33:51

Yes because that is the event prize

Katnis 2016-11-29 17:34:34

Ok i will have this forwarded to our team and i will be escalating this for you
2016-11-29 17:35:36

And igg offering me 10k gems as token, there should be a point when i can buy 220k
gems cant i buy the 10k gems you are offering
Katnis 2016-11-29 17:35:54

I understand that and i will include that on the report

2016-11-29 17:36:35

Will there be a solution, because i dont want 10k gems i want my money back or i
want the demogorgon.
Katnis 2016-11-29 17:37:29

I have it escalated to our team now and this will be reviewed, i have included your
response that you decline the offer and the only solution you will accept is a
Demogorgon
144641193 2016-11-29 17:37:49

Any one from demogorgon or refund my money is the solution for me.
Katnis 2016-11-29 17:39:20

Ok i will include that on the report

144641193 2016-11-29 17:40:50

If i get demogorgon, may be i will think of spending in future on other heros, and

if i get my money back then also i will spend. I like the game a lot thats why i
have spended a lot till now may be around $10k till now from 4 years
144641193 2016-11-29 17:41:08

May be open $10k

144641193 2016-11-29 17:41:31

May be over $10k

Katnis 2016-11-29 17:41:47

I understand and i will have it included on the report, allow our team time to review
this and we will be in touch once we have the resolution at hand
144641193 2016-11-29 17:42:26

And i rated it as the best game ever with 5 stars because i love playing it. And
igg responded me with 10k token
144641193 2016-11-29 17:43:43

I am waiting from 28nov can you please make it happen fast, either demogorgon or
my money refund
Katnis 2016-11-29 17:44:13

This is why i have escalated it to our and it will be tagged as priority for you
no worries
144641193 2016-11-29 17:46:51

Ok thanks can you send me a copy of our conversation to my email address

Katnis 2016-11-29 17:48:09

I will request to have this conversation be sent to your email, just to confirm,
is it asif15120804@gmail.com?
144641193 2016-11-29 17:49:04

Yes it is, thanks and have a great day. And make my day great please.
Katnis 2016-11-29 17:50:03

Thank you and have a blessed day.

144641193 2016-11-29 17:50:33

Bye
System 2016-11-29 17:50:34

Visitor Close Chat! Chat Ended!