Professional Documents
Culture Documents
System (SCBMS)
ACKNOWLEDGMENTS:
We are thankful to almighty Allah who gave us the strength and potential to complete that task
which was assigned to us at the start of this semester, Then we are thankful to our MIS instructor
Mr. Saif-ur-rehman whos kind behavior and guidance makes it easy to complete this task. And
we are also thankful to all of the managers and the subordinates of Standard Chartered bank who
guide us through out the project.
TABLE OF CONTENTS:
CH1: ORGANIZATION INTRODUCTION
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CONCLUSION
SUGGESTION
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OVERVIEW:
Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with
over 150 branches in the country. The history of Standard Chartered in Pakistan dates back to
1863, when the Chartered Bank of India, Australia and China first established its operations in
Karachi.
In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30 December 2006,
Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank
(Pakistan), to create Pakistan's sixth largest bank.
MAIN SERVICES:
Consumer Banking:
Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic
Banking, and Wealth Management products. In order to maximize customer convenience, they
offer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards, as
well as Online Banking and state of the art branches.
Wholesale Banking:
Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance,
Derivatives & Fx Options, Commodity Finance and deposit products.
Islamic Banking:
Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive
international banking services and a wide range of Shariah compliant financial products
that are based on Islamic values
AREAS OF BUSINESS:
Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150
branches in Pakistan.
MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and emerging
markets of Asia, Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups are Treasury,
Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer
outstanding value to their customers by providing knowledgeable, efficient and reliable service
in a personal, helpful and responsive manner. Central to this service philosophy is the
professional consultative approach they take with each customer. By getting to know the
customer better, they can identify the customer's needs and match them with quality products
which suit their best.
MANGEMENT OVERVIEW:
Organization management chart:
CEO
Executive Directors
Regional
Managers
Branch
Managers
Regional
Managers
Branch
Managers
Branch
Managers
Regional
Managers
Branch
Managers
Branch
Managers
Branch
Managers
HRM
Workforce Planning System
Organization
value Chain
Technology Development
Computerized Ordering System
Primary Activities
Inbound
logistics
Operations
Outbound
logistics
Sales
Services
o Application Software:Following application softwares are used in our organization and functioning of
our information system;
Microsoft Office
NOD32 Anti-Virus
Adobe Reader
o System Software:Following application softwares are used in our organization and functioning of
our information system;
Hardware Resources:Following hardware resources are required for the functionality of IS and
organization:
Personal computers
Canon Document Scanners
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
Dell Mainframes
Computing Type:In Standard chartered bank, they are using client/server network because it is
accessible and the employees easily share the data and this network is cheaper than
others and this is easily maintainable and manageable. All the data save in main server
or HUB and employees can easily access it. This type of computing system provides an
easy access and efficient flow of data, which increase the functionality of organization.
Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record of the employ and
then to calculate his/her annual earning.
It get information about the employee from the employees department and from general ledger
and send it to payroll TPS from where it links that information with the previous record and
prepare a report which is forwarded to management. Management takes notice the LN record
of the employees efficiency to work and may declare added bonus or other incentive. This report
is checked and approved by the branch manager after which check is issued to the employee.
And when that check is cashed, the record is updated in the general ledger as well as the master
payroll (HUB).
Employ
ee Data
Payroll TPS
Check
Passes
by
Manage
r
Managemen
t Reports
General
Ledger
L
Check
Issued to
Employee
Payroll
Master File
(HUB)
General
Ledger
L
Customer Identification:
In Standard Chartered bank there is their own information management named software Virses
is working which is connected to NADRA. So if any new client wants to open an account in the
bank the system automatically send a request to NADRA to check and verify the customer ID
number. Which helps the management to identify whether he/she is using his original ID card or
not.
Input
(ID #)
Virses
NADRA
(customer
identification)
HUB
Management
Employees Record :
All employees are supposed to login when they enter the bank and logout on leaving, by tracing
their thumb impressions on biometric device. This device is connected with the HUB which
continuously makes record of their hours spent in the bank. Moreover, the bank has their own
setup named LN which makes records of all the transactions made by an employee. This help
management to monitor the working efficiency of an employee.
Employe
e Job
Login
&
Biometric Device
LN
HUB
Employe
e Job
Logout
HUB
Online Complains:
Standard Chartered bank allows the customer the option of online complains. The customer
submits the online complain which is then processed by Customer Service TPS which is linked
by management and after the problem identification it is send to the concerned department.
Custome
r
Queries
Customer
Service TPS
Identif
y
Proble
m
Send to
Concern
ed Dept.
Advices:
As all of the record of the customers are stored in main server (HUB) of Standard Chartered
bank, so incase if someone account balance is getting near to zero the system automatically alert
the management about that. Then manager take manual action and send him/her the advice (a
letter, mail or phone call) to check the account balance.
Accou
Customer
nt
Manageme
Service TPS
Alert
nt
HUB
Account Opening
This TPS is designed for opening a new account in the bank.
Input: Give bio data, NIC no., income, city name.
Process: Information send to the virses.
Output: new account opened in the bank.
Advices
Send to
Customer
Virses
Applica
nt
Identificatio
n
A/
C
De
pt.
New
A/C
Opene
d
Customer
Service TPS
HUB
Online Activity
Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account title, amount & the transaction.
Process: The information will send to organization server (HUB).
Output: Transfer of fund to the concerned branch.
Custom
er
Customer
Service TPS
HUB
A/C
Dept
Fund
Trnsfr
to
Concern
ed
Branch
ATM Card
Purpose: Easy with draw of cash.
Input: Give bio data, income summary, company name, NIC.
Process: NIC no. and bio data send to virses which directly linked to NADRA. If information
is correct then it is forward to customer service centre.
Output: Issue of credit card.
Virses
Applica
nt
Identificatio
n
New
A/C
Opene
d
Customer
Service
TPS
A/
C
De
pt.
HUB
ATM
Issued
Car Financing
Purpose: Leasing a new car.
Input: Account title, down payment amount.
Process: The information is send to the HUB and verify the account of customer and make the
schedule for leasing for the given period of time.
Output: Customer can get a new car.
HUB
Applica
nt
Identificatio
n
A/C ,
Finan
ce
Dept.
Customer
Service
Managers
Issuenc
e
Payroll TPS
Employees
Info master file
Customer
Identification TPS
Customer data
Employee
Record TPS
Employees data
Customer
Account master
File
Real time
banking TPS
Customer data
Customer
Queries master
File
Customer
service TPS
ATM Cards
TPS
Advices TPS
Customer Info
Master file
Customer
account TPS
Customer data
Customer
Master file
Online
activity TPS
Customer data
Customer
Master file
Car
Financing
TPS
Customer data
MIS
Reports
Managers
SUGGESTION
The bank is using the IS very efficiently and increasing its profitability, but still there are many
things that should be improved.
With the increase in the technology, the bank should made its IS up-to-date for
providing best services to their customers and attracting more customers and
increasing its productivity.
The security of these system should be made.
Credit cards system should be improved providing the unique facilities to their
customers which the other banks has not yet introduce.