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Collection Process

Legal Office

Finance Department

Operations
Department

CEO Office

Start

Prepare Withdral
Plan

Send 1st warning


letter
Prepare and
approve a list of
overdue account
Customer Paid
Yes

Send to legal
Office

No

Send 2nd warning


letter

Customer Paid

Yes

No

No
Asses the
withdrawal plan
financially

Review and
approve the plan

Send 3rd warning


letter

Customer Paid
Yes
Cancel All
services/Terminate
Contract

No
No

Prepare Case File


And start Lawsuit

Start withdrawal
process

Notify Operations
and legal Office

End

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