Pierce Frick

3022 Wild Cherry Ridge West, Mishawaka, IN 46544 | 574.261.5577 | pmfrick14@my.trine.edu

Summary
Strong leadership skills with the ability to persuade and motivate others
Experience as a fundraiser raising nearly $7,000 for one event as committee chair
Five years experience in customer service roles in diverse environments
Strong problem solving skills with extensive experience diagnosing customer issues
Proven ability to learn new software and programming languages
- Intermediate knowledge of Tableau and WEKA data mining software
- Basic knowledge of Python, HTML, and PHP languages
- Used Batch and PowerShell languages to optimize routine processes
Education

Anticipated Bachelor of Science in Informatics, May 2018

Trine University, Angola, Indiana | GPA 3.35 (4.0)
Extracurricular Leadership
Greater Fort Wayne, Inc. Fellow, Class of 2016
Team Leader (May-July 2016), Camp Alexander Mack, Milford, IN
Led a two-day counselor training program for 30 counselors
Planned and facilitated the weeks events; Supervised a team of eight counselors
Logistics and Survivorship Chair, Relay for Life Walk, Trine University (January-April 2016)
Recruited 8 survivors to come to event
Coordinated day-of event activities including set up, themes, food and drink, and clean up
Co-Leader, Michiana Youth Ministries Youth Retreat (May-July 2013; January-May 2014)
Organized and led a team of 34 youth ages 14 and 18 years old and eight adults
Assigned members to groups based on skill sets; created a curriculum of activities
Supervised activities and arranged for equipment needed
Professional Experience
Help Desk Intern (May 2016-August 2016), Franklin Electric, Fort Wayne, Indiana
Received and logged technical support emails and calls to the Help Desk for a global
organization with over 3,000 employees
Assisted users by troubleshooting and resolving technical issues
Helped develop and implement an asset tagging system for the company headquarters and
one manufacturing facility, documenting details for over 400 computers
Team Leader (January 2016-Present), Trine University Library, Angola, Indiana
Virtually supervise 4-5 student workers each semester using Trello and email
Assist library patrons with advanced research skills
Librarian Assistant (October 2014-January 2016), Trine University Library, Angola, Indiana
Assisted library patrons with online resources, poster printers, and laminators
Promoted to Team Leader
Event Chair (May 2016-Present), Relay for Life, Trine University, Angola, Indiana
Recruited 10 chairs to help run event and recruit event participants
Plan and run monthly fundraisers to support and promote the Relay for Life 2017
Honors & Activities

Tau Kappa Epsilon Fraternity, Trine University (2014-Present)

Interfraternity Council Treasurer, Trine University (2016-Present)
St. Jude Walk for Life, White River St. Park, Indianapolis (2016)