Professional Documents
Culture Documents
Pesko
Education robinpesko@gmail.com
Virginia Polytechnic Institute and State University Libraries November 2015 - June 2017
Electronic Resources and Serials Assistant
● Verified link access to electronic materials on vendor's title lists.
● Verified and updated holdings in Serials Solutions, OCLC, and Sierra.
● Processed withdrawn materials in Sierra.
● Compiled use and location statistics from online databases to assist with decisions regarding keeping, withdrawing, or
sending items to storage.
● Attended multiple career-development courses and webinars (complete list available)
● Participated in Open Education Week and hosted screening of “The Internet’s Own Boy” and facilitated post-film
discussion.
Veterinary Receptionist
Client and patient advocate, Animals of Eden Veterinary Hospital December 2011-June 2012
● Gained experience with education, outreach, and communication
● Educated clients about patient health including vaccinations and disease risk, dental, diet, exercise, and other aspects
of preventative health-care for cats and dogs
● Facilitated communication between departments, veterinarians, and clients
● Maintained patient medical records and monthly/appointment-based client notifications
● Trained new employees on communicating/educating clients, information gathering, and handling emergencies
● Generated and distributed patient reports to each department, and facilitated inter-departmental communication
● Performed financial transactions for clients including creating invoices and estimates, maintained and balanced cash
drawer at the end of the day
● Calmly and professionally gathered client information during emergencies by phone and in-person, maintaining a calm
atmosphere and enabling quick decisions regarding patient intake procedures and options.
Committees
PASCAL E-Resources, Knowledge Base Management & Link Resolving Chair-Elect April 25, 2018- Dec. 2020