[Applicable only for Thailand]

APPOINTMENT OF PASSENGER GENERAL SALES AGENT (GSA) FOR

AIR INDIA
AND
REPRESENTATIVE AGENT OF AIR INDIA EXPRESS

BID DOCUMENT

Air India Limited

Registered Office At:

113, Gurudwara Rakabganj Road, New Delhi, India - 110 001

Air India Limited

SUMMARY OF BIDDING INFORMATION

NAME OF WORK

Passenger General Sales Agent

Representative Agent for Thailand

AVIALABILITY OF BIDDING
DOCUMENT

: From 13th Feb 2015 at ww.airindia.com

LAST DATE AND TIME FOR

RECEIPT OF BIDS

: DATE: 15th March 2015, TIME: 1600 Hrs

CONTACT PERSON

Name: Ms Seema Seivastava

Designation: GM - Marketing
Phone: +91- 11 234 22000 Ext 4408
Fax: +91-11 234 64408
Email: seema.srivastava@airindia.in

and

INVITATION FOR BIDS (IFB)

AIR INDIA LIMITED

INVITATION FOR BIDS (IFB)
APPOINTMENT OF PASSENGER GENERAL SALES AGENT FOR AIR INDIA AND
REPRESENTATIVE AGENT FOR AIR INDIA EXPRESS

1.

AIR INDIA LTD. (formerly known as National Aviation Company of India Limited, an
entity into which erstwhile Air India Limited and Indian Airlines Limited have
amalgamated) a company constituted under the Indian Companies Act 1956, with its
registered office at 113, Gurudwara Rakabganj Road, New Delhi, India - 110 001,
operates as AIR INDIA (hereinafter called the Employer or Air India) as a
national flag carrier for India. The Employer operates flights within India, as well as to
the international destinations, and inter alia, has major operations & maintenance bases
at Mumbai and New Delhi. Air India Charters Limited, a wholly owned subsidiary of
Air India Limited, operates as Air India Express (hereinafter called Air India
Express) to certain international and domestic destinations. The Employer is
interested in appointing Passenger General Sales Agent (GSA)/ Representative Agents
(RA) at various online/offline territories. The GSAs appointed for Air India shall also
be appointed as representative agent (Representative Agent or RA) for Air India
Express.
List of countries where Air India wants to appoint GSAs and Air India Express
wants to appoint RAs with minimum turnover of the applicant for the specific
territory is placed below. This is the turnover that the applicant entity is supposed to
have in the immediate preceding year in travel business.
Sr.
No.
1.

Country

Online/Offline

Thailand

Online

Minimum Turnover of
the Applicant
USD 2.67 Million

2.

The scope of the work (hereinafter referred to as Works) for the GSA and RA shall
be as detailed under the Bid documents.

3.

The bidders (hereinafter referred to as Bidders/Applicants) who have experience in

similar Works and have established organization for taking up such Works and who
satisfy the qualification criteria of Bid Documents need only apply.

4.

The Employer invites sealed bids in two stage bid system i.e. the Technical and
Financial Bid. The first stage of the bidding process shall involve the opening of the
General Information and Eligibility Criteria (collectively referred to as Technical

Bid) and the second stage shall involve the opening of the Selection criteria
(referred to as Financial Criteria). For the bid submission purposes, the Bidders
shall ensure that each of the aforesaid bids should be sealed in two different envelopes,
and further super scribed as Technical Bid and Financial Bid respectively.
Further, each of Technical and Financial Bid must be submitted in a hard bound form
(hard bound implies binding between two covers through stitching or otherwise,
whereby it may not be possible to replace any paper without disturbing the
documents). Spiral Bound Form, loose form, open/unsealed envelopes etc. shall not be
accepted and the bid shall be rejected. Further, all pages of the bid shall be numbered
serially, along with an index of submissions. Figure quoted in financial bid should be
covered with a transparent adhesive tape.
5.

All relevant supporting documents attached with the said bids should be duly signed by
the Bidder. In case the bids are not accompanied by any and all supporting documents,
the bid shall be liable to be rejected.

6.

A complete set of bidding documents are available online on the website of Air India at
www.airindia.com. All bids must be accompanied by Earnest Money Deposit of the
amount USD Twenty Five Hundred only (US$ 2500/-) in the form of DD/Bankers
Cheque drawn in favour of Air India Limited payable at Mumbai, India. No other
forms of payment would be accepted. The EMD for unsuccessful bidders shall be
returned/ refunded at the earliest.

8.

All Bids must be delivered to the office of Ms Seema Srivastava (General Manager Marketing), Air India Limited, Airlines House, Room No 329, 3rd Floor, 113,
Gurudwara Rakabganj Road, New Delhi, India 110001 not later than 1600 hrs on 15 th
March 2015.

9.

The Technical Bids will be opened in the presence of the GSA Committee of Air India
appointed by competent authority.

10.

The Financial Bids of only those bidders who fulfill all the Technical bid criteria will
be opened.

11.

The Employer reserves the right to accept or reject any bid and to annul the bidding
process and reject all bids, at any time prior to award of Contract, without thereby
incurring any liability to the affected bidder or bidders or any obligation to inform the
affected bidder or bidders of the grounds for the Employers action.

12.

Bidders may obtain any further information/clarification regarding the availability of

Bid documents, from Air India Limited, Airlines House, 113, Gurudwara Rakabganj
Road, New Delhi, India - 110001 (Telephone - +91- 11- 23422000 Extn.: 4408, fax +91-11- 23464409.
(Seema Srivastava)
GM - Marketing
AIR INDIA LIMITED
Airlines House, 113 Gurudwara Rakabganj Road, New Delhi, India - 110001

E-mail: seema.srivastava@ air india.in, Web site: http:// www.airindia.com

INSTRUCTION TO BIDDERS

Air India Limited

Appointment of Passenger General Sales Agent of Air India and

Representative Agent of Air India Express
INSTRUCTIONS TO BIDDERS
General
Scope of Bid
Air India Limited (hereinafter called the Employer), invites sealed bids
from bidders, for the appointment of Passenger General Sales Agent for Air
India and Representative Agent for Air India Express in various countries as
specified in the list mentioned in invitation for bids (IFB).
Scope of Works:
Air India is desirous of appointing General Sales Agent in the territory of (refer
list of countries in Invitation for Bids) for handling air passenger transportation
services. The initial term of the contract would be five years, which would be
subject to review every year. The scope of work has been laid down in the forms
of the agreement attached as Annexure B and Annexure C for Air India and Air
India Express respectively.
Appointment of Representative Agent:
For the purpose of this tender all countries to which Air India or Air India Express
operate would be considered as online territory.
All countries where Air India appoints GSA, the same GSA as appointed by Air
India shall also be appointed as a Representative Agent of Air India Express in
that territory. The initial term of the contract for appointment as a Representative
Agent for Air India Express, shall be the same as for the appointment as a GSA of
Air India, i.e., five years, subject to review every year.
However, separate GSA agreement for Air India and separate Representative
Agency agreement for Air India Express would be executed by the selected
applicant. Each agreement will be independent of the other.

Technical Bid
Bid Document
Technical Bids
Each bidder shall provide the following information/details/document pertaining to the
following particulars:
Basic mandatory information:
Technical Bid
Basic Mandatory Information (Technical Bid)
S.No Details
1 What is the name of your organization
What is the principal business of your
2 organization
Full address of your organization along with the
contact details of the person submitting the bid
on behalf of your organization (Email ID,
alternative email id, telephone numbers,
3 Mobile phone number)
4 Date of establishment of your organization
Is your organization owned by any other
organization? Give the name of the owners of
5 your organization.
Do the local laws of your country entitle you to
6 represent a foreign Airline
Have any partners, officers/directors/employers
having authorization to act and sign on behalf of
your organization, been involved in bankruptcy
proceedings? If yes are they now legally and
fully discharged of their obligations by the court
7 involved?
Attach photographs of the exterior and interior of
8 your office
Please advise your estimate of the total annual
sales potential for the India market for your
9 territory.
Provide the details of your bank account , your
10 bankers and their addresses

Eligibility Criteria: (Technical Bid - Continued)

Bidders/applicants should fulfill all eligibility criteria (technical bid) in order for their
applications to be processed further. Wherever desired, the Bidder/applicants should tick
on the applicable options mentioned under the respective fields below. The documents of
applicants, who do not fulfill even one of the eligibility criteria listed below, shall be
rejected.

2
3

5
6
7

TECHNICAL BID (Eligibility Criteria)

The applicant entity should have at least 5 years
of experience in Travel business in that territory.
Travel business in this context refers to sale of air
passenger transportation on scheduled Airline
services. Experience in business refers to
experience of the applicant and not of the
partners/owners/directors
and/or
a Specify number of years in travel
associate/group company.
business in that territory.
Should not be an IATA Accredited agent. If the
applicant is an IATA accredited travel agent then
he should surrender the IATA accreditation if
appointed as a GSA and Representative Agent for
Air India and Air India Express, respectively.
YES/NO
Should not have been in loss in the last 3 years
consecutively.
(Attach
audited
financial
statements for the past 5 years)
YES/NO
Should not be GSA/RA for any
Airlines
operating direct services (single flight number)
including code share operation from that territory
to India (Specify the airlines for whom you act as
a GSA/RA)
YES/NO
No member of the applicants immediate family
(parents/spouse/children) should be running or
employed by any Company/GSA/RA who
operates direct services (single flight number
including code share operations from that
territory to India. The same may also be intimated
to Air India and Air India Express as and when in
future any member of the applicants immediate
family
starts/gets
employed
in
a
Company/GSA/RA who is in direct competition
with Air India or Air India Express.
YES/NO
Should be familiar/have experience with IATA
BSP procedures or equivalent in that territory.
YES/NO
Should undertake to cover defaults of any agent
appointed by him in that territory.
YES/NO

10
11

Should be willing to provide (i) for appointment

as GSA for Air India, Bank Guarantee; and (ii)
for appointment as Representative Agent for Air
India Express, bank guarantee or cash deposit; as
advised by Air India or Air India Express, as the
case may be, in the territory of appointment.
YES/NO
Should have minimum turnover of at least USD
-2.67 Million. Turnover means the turnover of the
applicant entity for the immediate preceding year
in
travel
business
and
not
of
group/associate/subsidiary company.
YES/NO
Should have on its roll at least five experienced
staff. The applicant agrees to provide both at the
city offices and airport, at his cost, number of
staff required for various functions viz.
reservation/ticketing/sales/accounts
functions,
specific to the territory (online/offline) at the time
of appointment as per the respective requirements
of Air India and Air India Express. The applicant
also agrees to provide adequate number of
staff/officers depending on the number of flights
operated by AI/IX in that territory. The applicant
agrees to provide separate dedicated staff for Air
India and Air India Express for all functions.
YES/NO
The following applies for appointment as GSA Yes/No
for Air India:
Performance security: The Applicant is willing
to accept the targets assigned to him from time to
time.
These targets will be specified for
Economy/ Business/First Class and 6th freedom
traffic. The Non achievement of the targets would
be reckoned for continuing the services as a
General Sales Agent of Air India. In the event of
non achievement of the target the GSA would be
given an opportunity of 90 days to come upto the
expectations of Air India and his performance
would be monitored. If the GSA is not able to
perform in the said time frame Air India reserves
full right to terminate the contract.
Penalty in case of non achievement of set
targets: In case the GSA is not able to achieve
the annual targets Air India reserves the right to
claim upto 10% of his annual ORC as a penalty
and the said amount can be claimed from the
GSAs Bank Guarantee.
The following applies for appointment as
Representative Agent for Air India Express:
Performance security: The Applicant is willing

12

13
14
15

to accept the targets assigned to him from time to

time.
These targets will be specified for
Economy/ Business/First Class and 6th freedom
traffic. The Non achievement of the targets would
be reckoned for continuing the services as a
Representative Agent of Air India Express. In the
event of non achievement of the target the
Representative Agent would be given an
opportunity of 90 days to come upto the
expectations of Air India Express and his
performance would be monitored. If the
Representative Agent is not able to perform in the
said time frame Air India Express reserves full
right to terminate the contract.
Penalty in case of non achievement of set
targets: In case the Representative Agent is not
able to achieve the annual targets Air India
Express reserves the right to claim upto 10% of
his annual ORC as a penalty and the said amount
can be claimed from the Representative Agents
Bank Guarantee or Cash Deposit.
The applicant agrees to provide minimum 2000
sq ft dedicated office space at each online point in
the online territory and should have minimum
1000 sq ft office space at offline territories. The
applicant also agrees to provide suitable
dedicated offices in other cities which have travel
potential in the territory of appointment. The
applicant agrees to provide office space with all
facilities and infrastructure at his cost
(telephone/fax/internet/office stationery/ mobile
etc) as per the respective requirements of Air
India and Air India Express. This office space
would include office space for employees of Air
India and Air India Express and the location,
interiors and facilities shall be befitting the status
of a global airline of repute.
YES/NO
Should agree to takeover the employment of
locally recruited staff of Air India and Air India
Express in the event of him being appointed as a
GSA and Representative Agent in that territory, if
applicable
YES/NO
Should agree to takeover the retrenchment cost of
locally recruited staff of Air India and Air India
Express, if applicable
YES/NO
Should not have been into any kind of legal
dispute or arbitration in the past with any of: Air
India and Air India Express
Yes /No

Should agree to bear legal costs of defending any

action by any incumbent agent/GSA/Local Staff
of Air India or Air India Express and bear the cost
of compensation if any, awarded as a result of
terminating
the
such
incumbent
16 agent(s)/GSA/Local Staff, if applicable

YES/NO

* In case, any applicant replies with regard to the technical bid in negative (i.e as - No) or
with any conditions attached to the technical bid, the applicant would be disqualified
from the tender process.

Documents to be attached with the technical bid in support of the Technical Bid:
1. Integrity pact duly signed.
2. Photograph of Interiors and Exterior of the office.
3. Certificate of Incorporation, Memorandum/Article of Association/Registration
Certificate of the organization.
4. Power of attorney of the signatory of the Bid to commit the bidder.
5. Affidavit confirming that all the information furnished by the bidder in the bid are
correct and the bidder binds himself with all the stipulations of the bidding
document, including provision of adequate equipment, personnel and other
resources required agrees to augment them, if found necessary.
6. Performance in Works of a similar nature and complexity over the last five years,
and details of other work in hand and contractual commitments.
7. Total annual turnover in the business expressed in each of the last five years.
8. Reports on the financial standing of the bidder including profit and loss
statements, balance sheets and auditors reports for the past five years, and
an estimated financial projection for the next two years. Consolidated financial
statement of the group is not required. The financial statements should be a
standalone financials of the applicant entity.
9. Bankers and bank account details.

Financial Bid
Selection Criteria (Financial Bid):
Please note:
That the financial bid of only those applicants would be considered who meet all the
eligibility criteria. The applicant who quotes the lowest financial bid would be selected. If
there are two or more than two applicants giving the exact same financial bid then re-bid
will be invited from such applicants .Over riding commission (ORC) would be payable
on the basic fare component and fuel surcharge of the flown revenue realized for the
entire Air India sales effected in the territory of appointment. ORC would not be payable
on web sales.
The applicant needs to quote only one figure in the ORC percentage column placed
below:
The percentage (%) of Over riding commission
(ORC) the applicant is willing to quote for
providing the services as per Air India's/Air India
1 Express requirement Listed above*
The same percentage of ORC as quoted by the bidder for above shall be applicable in
respect of sale of air passenger transportation services of Air India Express and will be
payable on basic fare component only subject to a maximum cap of 2%.
* - It is clarified that two separate and independent definitive agreements shall be entered
into by the selected bidder with Air India and Air India Express, in which the ORC
quoted by the selected bidder shall be incorporated.

Very Important: Financial bid document is only one page. It should be

sealed in a separate envelope specifying Financial Bid. No other
document needs to be attached with the financial bid.
All supporting documents are to be attached with the technical bid

Additional Qualification of the Bidder

To be qualified for award of the contract, Bidders shall provide evidence
satisfactory to the Employer of their capability and adequacy of resources to carry
out the respective contracts effectively. Bids shall include the following
documentation and information on the relevant information forms attached with
the Bid Document:
(a)

copies of original documents defining the constitution or legal

status, place of registration and principal place of business; written
power of attorney of the signatory of the Bid to commit the bidder;

(b)

total annual turnover in the business expressed in each of the last

five years;

(c)

performance in Works of a similar nature and complexity over the last

five years, and details of other work in hand and contractual
commitments;

(d)

Reports on the financial standing of the bidder including profit

and loss statements, balance sheets and auditors reports for the past
five years, and an estimated financial projection for the next two years;

(e)

Bankers and bank account details.

(f)

Photograph of Interior and exterior of the office.

(g)

Affidavit confirming that all the information furnished by the bidder in

the bid are correct and the bidder binds himself with all the stipulations
of the bidding document, including provision of adequate equipment,
personnel and other resources required agrees to augment them, if found
necessary.

(h)

The Bidders are required to sign/execute the Integrity Pact as

mentioned under Annexure A.

Litigation History
The Applicant should provide accurate information about any litigation or
arbitration resulting from contracts completed or ongoing under its execution
in the past since the time he has been in business. A consistent history of
awards against the Applicant or any partner of a joint venture will result in
failure of the application. Suppression of any information or material in this
regard would be construed as a fundamental breach and Air India reserves its

right to take appropriate action including cancellation of the bid, forfeiting of

bid security etc., as may be deemed fit and proper by Employer at any time
without requiring giving any notice to the applicant in this regard.

Disqualification
Even though the Applicants meet the above criteria, they are subject to be
disqualified if Applicant or any of its constituent partners have:

made misleading or false representation in the forms, statements, and

attachments submitted; or

records of poor performance since the time he has been in business, as on

the date of application such as abandoning the work, rescinding of contract
for which the reasons are attributable to the non-performance of the
contractor, inordinate delays in completion, any history of litigation /
arbitration awarded against the Applicant or any of its constituents or
financial failure due to bankruptcy etc.

been debarred by Air India or Air India Express as on the date of

application

Litigation History

Involved in corrupt and fraudulent practices.

One Bid per Bidder

A bidder is permitted to submit only one bid per contract package either by
himself or as a member in a joint venture. A bidder who submits or participates
in more than one bid will cause all the proposals with the bidders participation
to be disqualified.
Cost of Bidding
The bidder shall bear all costs associated with the preparation and submission
of his bid and the Employer will in no case be responsible or liable for those
costs.
Amendment of Bidding Documents
At any time prior to the deadline for submission of bids, the Employer may, for
any reason, whether at his own initiative or in response to a clarification
requested by a prospective bidder, amend the bidding documents by issuing
Addendum.

Any Addendum thus issued shall be part of the bidding documents will be
hosted on Air Indias website. Advertisement in all the countries from where the
bids are invited will be released in the newspapers.
To afford prospective bidders reasonable time in which to take an Addendum into
account in preparing their bids, the Employer may extend as necessary the
deadline for submission of bids.

Preparation of Bids
Language of Bid
The bid, and all correspondence and documents related to the bid exchanged by
the bidder and the Employer shall be written in the English language.
Supporting documents and printed literature furnished by the bidder may be in
another language provided they are accompanied by an authenticated
translation of the relevant passages in the above stated language, in which case,
for purposes of interpretation of the bid, the English translation shall prevail.

Documents Comprising the Bid

The bids should be submitted as in two parts, which comprise the following
documents:
Part-I Technical Bid
i)

EMD for an amount of USD 2500 as specified in the Invitation for

Bids (IFB) and in the form specified.

ii)

The basic mandatory information and eligibility criteria (technical

bid) with all necessary supporting documents/ material /
information required to be submitted in accordance with the
technical bid and as specified in the technical bid document

The Technical Bid shall be hard bound and all pages serially numbered.
Part-II Financial Bid
Financial Bid is only one page. The figure needs to be filled in and signed. No other
document to be attached to the financial bid.

Each part shall be separately sealed and marked in accordance with the sealing and
marking instruction.

The Technical Bid and shall be hard bound and all pages numbered (hard bound implies
binding between two covers through stitching or otherwise whereby it may not be
possible to replace any paper without disturbing the documents - spiral bound form, loose
form etc. will not be accepted. All pages should be numbered serially, along with an
index of submissions. All figures quoted in financial bid should be covered with a
transparent adhesive tape.

Submission of Bids
Sealing and Marking of Bids
The bidder shall submit the Bid in two parts, the Technical Bid and the Financial Bid.
Each part of the bid shall be sealed in separate envelopes and the two sealed
envelopes shall be sealed in an outer envelope. The Bid envelopes shall be marked as
follows:
Outer Envelope:
Technical and Financial Bid for the Work - Passenger General Sales Agent and
Representative Agent For ------------- (Specify Country).
Inner Envelope, Technical Bid:
Technical Bid for the work - Passenger General Sales Agent and
Representative Agent For ------------- (Specify Country)

Inner Envelope, Financial Bid:

Financial Bid for the work - Passenger General Sales Agent and Representative
Agent For ------------- (Specify Country)

The outer envelopes shall: be addressed to the Employer at the following address:
Ms Seema Srivastava
GM - Marketing
Air India Limited,
Airlines House, Room No 329, 3rd Floor,
113, Gurudwara Rakabganj Road, New Delhi, India 110001.

And bear the following identification:

Bid for Passenger General Sales Agent and Representative Agent For
------------- (Specify Country)for which bid has been submitted
If the outer envelope is not sealed and marked as above, the Employer
will assume no responsibility for the misplacement or premature opening of the
Technical Bid and Financial Bid.

Deadline for Submission of Bids

Bids must be received by the Employer at the address specified above not later than the
time and date specified in the Invitation for Bid. In the event of the specified date to
submission of bids declared a holiday for Employer, the Bids will be received upto the
appointed time on next working day.
The Employer may, at his discretion, extend the deadline for submission of bids by
issuing an amendment, in which case all rights and obligations of the Employer and the
bidders previously subject to the original deadline will thereafter be subject to the
deadline as extended.
Late Bids
Any bid received by the Employer after the deadline for submission of bids will be
returned unopened to the bidder.
Employers Right to accept any Bid and Reject any or All Bids
The bidder who is qualified and selected by the Employer in accordance with the Bid
Documents shall enter into a definitive agreement with the Employer in the form attached
as Annexure B for Air India, and Annexure C for Air India Express, with such changes
thereto as may be specified by the Employer in its sole discretion prior to execution of
such agreement (GSA Agreement/RA Agreement). It is clarified that the bid of each
bidder constitutes its offer to enter into the GSA Agreement/RA Agreement as above,
read with the terms of the Bid Documents, and receive the over riding commission
(ORC) quoted in its financial bid. The scope of work to be performed by the selected
bidder for the Employer shall be as set forth in the sample GSA Agreement/RA
Agreement.
Notwithstanding anything stated above or elsewhere in the Bid Documents, the Employer
reserves the right to accept or reject any bid and to annul the bidding process and reject
all bids, at any time prior to award of contract, without either Employer or Air India
Express thereby incurring any liability to the affected bidder or bidders or any obligation
to inform the affected bidder or bidders of the grounds for the Employers action.
Corrupt or Fraudulent Practices
The Employer will reject a proposal for award if he determines that the Bidder
recommended for award has engaged in any corrupt or fraudulent practices in competing

for the contract in question or has engaged in corrupt or fraudulent practices even in the
past for procurement of any kind of a contract. The Employer will declare the firm
ineligible, either indefinitely or for a stated period of time, to be awarded a contract by
Air India Limited if it at any time determines that the firm has engaged in corrupt or
fraudulent practices in the past or for competing for the current contract, or during
execution. Air India Express may also declare a bidder ineligible either indefinitely or for
a stated period of time, to be awarded a contract by Air India Express if it at any time
determines that the bidder has engaged in corrupt or fraudulent practices in the past or in
competing for the current contract, or during execution, or has violated any of the terms
of the tender process being conducted under this Bid Document.
i)

corrupt practice means behavior on the part of officials in the

public or private sectors by which they improperly and unlawfully
enrich themselves and/or those close to them, or induce other to do so,
by misusing the position in which they are placed, and it includes the
offering, giving, receiving, or soliciting of anything of value to
influence the action of any such official in the procurement process or
in contract execution; and

ii)

fraudulent practice means a misrepresentation of facts in order to

influence a procurement process or the execution of a contract to the
detriment of the Employer or Air India Express, and includes collusive
practice among bidders (prior to or after bid submission) designed to
establish bid prices at artificial non-responsive levels and to deprive
the Employer or Air India Express of the benefits of free and open
competition.

Disclaimer:
o Neither Air India nor Air India Express will be responsible for the legality,
effectiveness, adequacy or enforceability of any oral discussions or
correspondence exchanged;
o No legal or other obligation shall arise unless and until definitive
agreements with Air India and Air India Express, has been formally
executed and any conditions precedent to the effectiveness of each such
agreement has been fulfilled;
o nothing in the Tender Document shall constitute the basis of a contract;
o at any time prior to the deadline of submission of proposals, Air India
may, for any reason, update, amend or modify the tender process; and
o Air India reserves the right to accept or reject any proposal and to annul
the solicitation process and reject all proposals at any time prior to the
selection of the applicants, without either Air India or Air India Express
thereby incurring any liability to the affected applicant/applicants or any
obligation to inform the affected applicant/applicants of the grounds for
rejection.

Annexure A : Integrity Pact

[Attached as a separate document]

Annexure B : Form of General Sales Agent Agreement

Sample Draft
[Attached as a separate document]
Note: The form of the agreement attached as annexure is a generic format, and the
Employer may, prior to execution of the agreement, make such changes to the format, as
may be required by the Employer in its sole discretion, including without limitation
changes specific to a particular country.

Annexure C : Form of Representative Agency Agreement

Sample Draft
[Attached as a separate document]
Note: The form of the agreement attached as annexure is a generic format, and Air India
Express may, prior to execution of the agreement, make such changes to the format, as
may be required by Air India Express in its sole discretion, including without limitation
changes specific to a particular country.