https://www.researchgate.

net/profile/Andrius_Plepys/publication/252184772_Custom
er_satisfaction_review_of_literature_and_application_to_the_product-
service_systems/links/54045ec10cf23d9765a623d1/Customer-satisfaction-review-of-
literature-and-application-to-the-product-service-systems.pdf?
origin=publication_detail
https://aist-riss.jp/old/lca/ci/activity/project/sc/report/030319_document/S2-1-
Mont.pdf
http://communitydoor.org.au/quality-assurance/customer-satisfaction-literature-
review

http://derby.openrepository.com/derby/bitstream/10545/606948/5/FINAL+Best+Prac
tice+Literature+Review+-+Customer+Satisfaction.pdf

https://www.researchgate.net/profile/Dana_V_Balas-
Timar2/publication/279748468_The_Story_of_Goldilocks_Told_by_Organizational_Psy
chologists/links/5598ee3108ae793d137e2420.pdf?origin=publication_list

https://www.goldilocks.com.ph/milestones
https://en.wikipedia.org/wiki/Goldilocks_Bakeshop#History