PHILVER JOHN S.

PEREA
BSHM 4A
CVSU-NAIC CAMPUS

THIS IS THE NEW NORMAL GUIDELINES FOR DEPARTMENT OF TOURISM (FRONT OFFICE)

 "Accommodation Establishments" shall refer to establishments operating primarily for

accommodation purposes including, but not limited to, hotels, resorts, apartment hotels,
tourist inns, motels, and pension houses, private homes used for homestay, Eco lodges,
serviced apartments, condo, and bed and breakfast facilities.
 "Personal Protective Equipment" or PPE refers to clothing and accessories worn to minimize
exposure to health and safety risks, such as protective clothing, masks, goggles,
 "Physical Distancing" or "Social Distancing" refers to the strict maintenance of a distance of
at least one (1) meter radius between persons (Memorandum from the Executive Secretary
dated 13 March 2020).
 Body temperature checking using a thermal scanner at the hotel entrances shall be
undertaken for all guests by qualified health or medical staff or trained hotel personnel. Only
guests cleared during screening shall be allowed to enter the hotel perimeter to check–in.
Those with fever and flu–like symptoms will not be allowed to enter the establishment and
will be referred to the doctor on duty, to the nearest hospital, or to the Barangay Health
Emergency Response Team (BHERT) in accordance with the DOH prescribed protocol.
 No showing of guests around the room after check in. Guest escorting to the room may be
allowed following strict observance of physical distancing and in compliance with the health
and safety protocols set by the DOH.

As a student that being affected of the Covid-19 Pandemic, I can say that the new normal guidelines
is very important to us because it can help us to get back our old life and start a new life with a new
protocols and rules that we need to be follow just for the sake of our future. This guidelines is very
important to us the specially I am a student in hospitality industry and I’m taking an Online on the
Job training in Front Office department so I need to know the new normal guidelines because it can
give me a more information that I need to know just in case that I will go or work on that hotel I have
an idea on the guidelines and protocols that has been implemented. And this is the some protocols
or rules that I saw in internet No sharing of food or any personal or non–personal belongings,
Proper disposal of used PPE, Mingling with occupants of other rooms are not encouraged,
Practice of proper hand washing etiquette/hand hygiene, respiratory etiquette, and proper
use of face mask; and Strict observance of Physical Distancing. And these five protocols is we
often see that all hotels are doing and implement because it can help us to avoid the spreading of
virus and it also for the sake of the health of the guest and staff of the company or hotel. And this
five guidelines can be apply also when you are in front office because the guest will go and contact
in your department so you can inform your guest on all protocols and guidelines that they need to
follow and not only the guest also the staff and all workers of the hotel are need to follow the
guidelines just for the sake of our health.