Chapter 4

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

This chapter presents the summary of findings,

conclusions and recommendations that drawn from the results

of the data form the respondents.

Summary

Based on the result of the data gathered, the following

findings were derived:

1. Profile of the Respondents

1.1 Gender
Majority of the respondents are female.
1.2 Place of Work
Majority of the respondents are Travel House.
2. Respondents level of performance in the different

areas of travel agency.

2.1 Ticketing
The respondents performed moderately

satisfactory in terms of ticketing in travel

agency practicum with an overall mean of 3.22.

2.2 Tour Packaging
The respondents performed moderately

satisfactory in terms of Tour Packaging in travel

agency practicum with an overall mean of 3.13.

2.3 Tour Costing

The respondents performed moderately

satisfactory in terms of tour costing in travel

agency practicum with an overall mean of 3.08.

3. Significance Difference on the Respondents level of

performance in the different areas of travel agency.

3.1 Gender
40
 There is no significant difference on the

respondents level of performance in ticketing, tour

packaging and tour costing when grouped according to

gender.

3.2 Place of Work

There is no significant difference on the

respondents level of performance in ticketing, tour

packaging and tour costing when grouped according to

place of work.
4. Problems encountered during practicum in Travel Agency.
4.1 The common problems encountered during practicum

in travel agency are One hundred fifty hours

practicum is not enough to experience the

operation in travel agency, Lack of exposure for

students and Only auto machine them require as

doing.
5. Suggestions and Recommendations
5.1 The most preferred suggestions and recommendations

given by the respondents to improve or maintain the

level of performance in travel agency practicum are

Provides hands-on training to the different automated

reservation system, Provides facilities and

equipments needed for the operation of travel agency,

Provide a travel agency simple laboratory for

enhancement of the Bachelor of Science in Hotel

Restaurant and Tourism Management Students of Saint

Paul University Philippines and Additional one

41
 hundred hours for travel agency practicum for more

exposure of the students.

Conclusion

The following conclusions are drawn based on the

findings of the study:

1. There is no significant difference on the respondents

level of performance in ticketing, tour packaging and

tour costing when grouped according to gender.

2. That the respondents were not very skilled or competent

in doing Ticketing, Tour Packaging and Tour Costing.

3. That there is inappropriate training for students

during their travel agency practicum in ticketing, tour

packaging and tour costing.

4. They should look Travel Agency that could meet the

needed competency of on-the-job training in travel

agency.
Recommendations
In the light of the findings and conclusions

drawn, the following recommendations and suggestions

are deemed important:

1. That HRTM faculty should choose an agency who

could give a proper training for practicumers.

2. That there is a need for simulation activity in

Travel Agency subject.

3. That HRTM faculty should maximize the use of

Travel Agency laboratory.

42
 REFERENCES

Published Books

Claravall, Bienvenido.Travel Agency and Tour Operations in

Philippines

Chand, Mohinder. Travel Agency Management: An Introductory

Text

Bottomley Renshaw, Mike (1997). The Travel Agent (2nd ed.).

Sunderland: Business Education Publishers Ltd.

Internet
http://en.wikipedia.org/wiki/Travel_agency

http://.articlesbase.com/travel.../different-types-of-
travel-agencies-600363.html

http://.docstoc.com/.../Different-Types-Of-Travel-Agencies-
The-main-function

http://.globaltravel.com/gti-function.aspx

http://.sooperarticles.com/travel...travel.../characteristi
cs-travel-agencies-996647.html -

http://.ssb.no/streiseby_en/

http://EzineArticles.com

43
 APPENDICES
Appendix A
St. Paul University Philippines
Tuguegarao City,Cagayan 3500

February 11, 2013

Dr. Corazon Dela Cruz

Dean, School of Accountancy and Business
St. Paul University Philippines
Tuguegarao City

Dear Maam,

Greetings of peace!

The undersigned, 4th year students of School of Accountancy and

Business Major in Hotel, Restaurant and Tourism Management are
conducting a research study entitled The level of performance of
Hotel, Restaurant and Tourism Management students of Saint Paul
University Philippines in Travel Agency Practicum in partial
fulfilment of the requirement in our class Thesis Writing with
Defense.
In this connection, we would like to ask permission from your
good office to administer our survey questionnaire to the
respondents of the study. Your unceasing support to the success
and completion of the study will highly be appreciated.

Yours truly,

MA. MONICA DAISY B. DURAN

Researcher

RUBY JOY F. BAQUIRAN

Researcher

KEVIN JAY G. SIBAL

Researcher

Noted by: Endorsed by:

MR. RUFO B. TUDDAO MS. MA BERNADETTE JUNIO
Thesis Adviser Associate Dean, HRTM
44
 Approved By:

DR. CORAZON DELA CRUZ

Dean, School of Accountancy and Business

45
Appendix B
St. Paul University Philippines

Tuguegarao City, 3500

Questionnaire for the Respondents

Part I: Profile of the respondents

Direction: Please check the needed information

applicable to you.

Name (optional): _____________________________

Gender: _____ Male

_____ Female

Place of Work: ___________________

Part II: Respondents Level of Performance in the

different areas of Travel Agency.

Directions: Please read each statement carefully and

answer them truthfully by putting a check mark ( ) to the
appropriate column that best describes your own level of
performance in the different areas of Travel Agency. Use
the following scale below.

Scale Qualities Description

5 ------------------------------ Excellent

4 ------------------------------- Very Satisfactory

3 ------------------------------Moderately Satisfactory

2 ------------------------------- Fairly Satisfactory

1 ------------------------------- Poor

40
 A. Ticketing 5 4 3 2 1

1. Make reservations using of the

agencys computerized
reservation systems.
2. Operate one or more automated
reservation systems.
3. Able to book and sell airline
tickets.

4. Make a booking for walk-in

customers.

5. Modify itinerary during the

booking process.

6. Issues itineraries for tourist.

7. Modify itinerary during the

booking.
8. Cancel bookings.
9. Book advance purchase fares.
10. Knowledgeable of simpler
international fares and route.
11. Knowledgeable in conditions
and currency.
12. Handle telephone inquiries
regarding vacation oriented
travel and can do telemarketing.
Others, please specify:
___________________________________________________________
__________________________________

B. Tour Packaging 5 4 3 2 1

1. Make Local or International Tour

Packaging.
2. Memorize the different codes of
travel agency.

3. Memorize the international airlines

codes.
Others, please specify:
_________________________________________________________

41
 C. Accounting 5 4 3 2 1

1. Record financial transaction.

2. Report financial status of a

business.
3. Keep detailed records.
4. Preparation of payment vouchers.

5. Make cheque and cash payments.

6. Make tour costing.

7. Calculate booking fares.

Others, please specify:
___________________________________________________________
__________________________________

Part III: Problems encountered during practicum in travel

agency.
Direction: Please check one or more of the following
the problem/s you have encountered during practicum in
the travel agency.
There are no facilities and equipment available
in travel agency.
The students are not competent when it comes to
operations in travel agency.
The students lack knowledge in terms of automated
reservation system and other facilities.
No hands-on training of reservation system.
Lack of exposure for students.
Only auto machine they require as to do.
Not familiar on the nature of travel.
One hundred fifty hours practicum is not enough
to experience the operation in travel agency.

42
Others, please specify:
_________________________________________________________
___________________________________

Part IV: Suggestions and Recommendations for improvement.

Direction: Please check one or more of the following the

suggestions/recommendations to maintain/improve the

skills of the respondents in their practicum travel

agency.

Adequate training of students for giving an

excellence performance.
Conduct seminars with regards to the travel
agency operations.
Provides facilities and equipments needed for the
operation of travel agency.
Provide a travel agency simple laboratory for the
Bachelor of Science in Hotel Restaurant and
Tourism Management Students of Saint Paul
University Philippines.
Includes flight attendant practicum in our on-
the-job training.
Provides hands-on training to the different
automated reservation system.
Practicumers must train well on the operation of
travel agency.
Additional one hundred hours for travel agency
practicum for more exposure of the students.
Others, please specify:
_________________________________________________________
__________________________________

THANK YOU FOR YOUR PRECIOUS TIME AND EFFORT!

GODBLESS

43
The Researchers

44