iManager U2000 Fault Management P-0

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-1

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-2

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-3

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-4

Alarm Browsing
The U2000 provides current alarm browsing and history alarm browsing.

Alarm Statistics
The U2000 collects alarm statistics on a user-defined basis. The user-defined conditions
include the alarm name, alarm severity, alarm function type, alarm generation time, alarm
status, or a combination of any preceding items.

Alarm Notification
The U2000 provides various alarm notifications, such as alarm board notification, alarm box
notification, and remote alarm notification.

Automatic Alarms Processing
The U2000 automatically processes the required alarms based on a preset automatic alarm
processing policy, promoting the working efficiency.

Alarm Maintenance Experience Management
The U2000 records alarm maintenance experience of users during the maintenance process.
When same alarms are generated next time, users can process the alarms by referring to the
maintenance experience. For information about how to record the experience to the U2000,
see content of recording troubleshooting and maintenance experience.

Alarm Data dumping
The U2000 supports the function of automatically and manually dumping history alarm data
and event alarm data to a file or tape drive. The dumped alarm data is deleted from the
database, saving the disk space and ensuring the efficiency and stability of the U2000. Based
on preset parameters, automatic dumping is implemented in timing and overflow modes.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-5

Alarm severity identifies the severity and importance of an alarm. The U2000
classifies alarms into the following four severities in descending order:
 Critical,
 Major,
 Minor, and
 Warning.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-6

Based on whether an alarm is acknowledged or cleared, the U2000 classifies the

alarm status into the following types:
 Unacknowledged and uncleared status,
 Acknowledged and uncleared status,
 Unacknowledged and cleared status, and
 Acknowledged and cleared status.

Conditions of Alarm Status switching
An alarm status switching is triggered by certain conditions; therefore, these
conditions are described at first.

Acknowledging Alarms
Specifies whether an alarm is being handled. By using this method, you can
distinguish the alarms that are not handled from the handled alarms.

Clearing Alarms
When the generation condition of an alarm is eliminated, the NE returned to the
normal status. In this case, the NE reports a clear alarm to the U2000 and the U2000
clears the alarm. You can also manually clear an alarm.

Alarm Status
Based on whether an alarm is acknowledged or cleared, the U2000 classifies the
alarm status into the following types: unacknowledged and uncleared status,
acknowledged and uncleared status, unacknowledged and cleared status, and
acknowledged andInformation
Confidential cleared status.
of Huawei. No Spreading Without
Permission
iManager U2000 Fault Management P-7

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-8

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-9

Procedure
1. Manually shut down a link of the U2000.
2. The U2000 immediately detects the network failure and generates an alarm.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-10

Procedure
1. Choose Fault > Browse Current Alarm from the main menu.
2. In the Filter dialog box, specify the filter criteria and click OK.

Note:

By default, all the current alarms are selected. To browse the correlative alarms that
are generated by current alarms, select Display correlative alarms in the Filter dialog
box.

If you set the startup template of viewing current alarms, the Filter dialog box is not
displayed. Alarms that meet the startup template conditions are displayed instead.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-11

You can filter alarms or events by specifying filter criteria. The filter criteria includes
the basic settings, alarm or event source. The final filter result for the alarms or
events is the intersection of the filter results based on the two conditions. You can
also import an alarm template to quickly set the filter criteria.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-12

With the filter function, from the current view , the alarm can be filter in a more
precise way.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-13

Navigation Path
1. Choose Fault > Browse Current Alarm from the main menu. Alternatively, you can
click Filter in the Browse Current Alarm window.
2. Choose Fault > Browse History Alarm from the main menu. Alternatively, you can
click Filter in the Browse History Alarm window.
3. (At Filter page)Choose Alarm Source > Object Below NE
4. (At Object Below NE page) choose search icon > search by NE IP

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-14

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-15

The U2000 collects alarms statistics based on preset conditions. You can use an
existing alarm statistics template or create a new template to collect alarm statistics.

Prerequisite
 You must be a U2000 user with NE monitor rights or higher.

Procedure
1. Choose Fault > Query Alarm Log Statistics from the main menu.
2. In the Statistic Filter dialog box, specify the filter criteria and click OK.

Note:
 By default, all alarms are selected in an alarm statistics template.
 If you set the startup template of alarm statistics, the Statistic Filter dialog
box will not be displayed. The statistics result that is collected based on the
startup template is displayed.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-16

In the statistics result window, view the alarm statistics result.

Click the Table tab. The alarm statistics are displayed based on the row heading and
column heading.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-17

Click the Pie tab. The average alarm acknowledgment time that is counted based on
the set row table header and column table header is displayed.

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-18

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-19

With the alarm location function, you can locate the object that generates an alarm
and view the location of the object intuitively in the topology view.

Prerequisite
 You must be a U2000 user with public fault monitor rights or higher.

Background Information
 The entry to locate a topology object generating an alarm is available in all
alarm browsing windows.
 In the Root Alarm and Correlative Alarm dialog box, you can locate the
topology object that generates a root alarm or correlative alarm by using the
shortcut menu.
 You can locate an alarm to a topology node, or the object that generates an
alarm in the panel.

Note:
 In the alarm list, right-click a record and choose Locating to NE Panel to
locate the panel that generates the alarm.
 If the object that generates an alarm is deleted, Locate in Topology is
dimmed.

Procedure
 In the alarm browsing window, right-click an alarm in the list and choose
Locate in Topology from the shortcut menu. After the location, the object
that generates
Confidential the alarm of
Information is highlighted
Huawei. No in the topologyWithout
Spreading view.
Permission
 iManager U2000 Fault Management P-20

Specifies whether an alarm is being handled. By using this method, you can distinguish the alarms that
are not handled from the handled alarms.

Prerequisite
 You must be a U2000 user with public fault operator rights or higher.

Procedure
 Choose Fault > Browse Current Alarm from the main menu.
 In the Filter dialog box, specify the filter criteria and click OK.
 Note:
 You can acknowledge only the unacknowledged alarms.
 You can also click Copy From Template. In the Choose dialog box, select an existing
template and click OK to import the template filter criteria to the Filter window.
 If you set the startup template of alarm statistics, the Statistic Filter dialog box will not be
displayed. The statistics result that is collected based on the startup template is displayed.
 In the alarm browsing window, right-click an alarm and choose Acknowledge from the
shortcut menu, or select an alarm and click Acknowledge in the lower-right panel.
 In the Confirm dialog box, click OK.

Operation Result
 If you acknowledge more than two alarms at a time, a progress bar is displayed showing the
operation progress.
 After receiving an alarm acknowledgment command, the U2000 changes the status of the
specified alarm to Acknowledged, records the acknowledgment time and the information
about the acknowledgment user, refreshes the alarm display window on all the clients, and
updates the data of the alarm board and alarm box.
 If an alarm is acknowledged and cleared, it is stored to a history database.
Confidential Information of Huawei. No Spreading Without
Permission
 iManager U2000 Fault Management P-21

After you set certain parameters, the U2000 acknowledges cleared alarms
immediately or in a scheduled manner. In this way, you do not need to acknowledge
the cleared alarms manually.

Prerequisite
You must be a U2000 user with NE operator rights or higher.

Background Information
 The U2000 automatically acknowledges only the cleared alarms.
 In a scheduled manner, the U2000 starts to acknowledge the alarms at 1:00
am everyday.

Procedure
 Choose Fault > Setting > Options from the main menu.
 In the Alarm Option dialog box, set the automatic acknowledgment
parameters.
 Note:
The immediate acknowledgment is valid only to the alarms that are cleared
after you set the immediate acknowledgment.
 Click OK.

Operation Result
 The required
Confidential alarms are automatically
Information of Huawei. Noacknowledged
Spreading and the
Without
acknowledgment user is displayed on the U2000.
Permission
 iManager U2000 Fault Management P-22

In certain cases, such as the communication between the U2000 and a device is
interrupted, the clear alarms that are reported by the device may be lost. If the alarm
check function is unavailable for the device, the alarms cannot be cleared
automatically. For easy maintenance, the U2000 provides the function of manually
clearing alarms to change the status of the uncleared alarms to cleared.

Prerequisite
You must be a U2000 user with public fault operator rights or higher.

Background Information
Clearing alarms is an operation that cannot be undone.

Procedure
 Choose Fault > Browse Current Alarm from the main menu.
 In the Browse Current Alarm window, right-click an alarm and choose Clear
from the shortcut menu, or click Clear in the lower-right pane.
 In the Confirm dialog box, click OK.

Operation Result
 If you clear more than two alarms at a time, a dialog box is displayed
showing the operation progress.
 If the alarm is acknowledged and cleared, it is stored to the history database.
 The alarm status is changed to Cleared. The U2000 records the clearing time
and the user who clears the alarm, refreshes the alarm display window on all
the clients, and
Confidential updates the
Information data of theNo
of Huawei. alarm board and
Spreading alarm box.
Without
Permission
iManager U2000 Fault Management P-23

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-24

Navigation path: Fault > Configure Construction Task

Background

NEs always generate a large number of alarms and report them to the U2000 and
customers' OSS during project installation, commissioning, and NE maintenance.
These alarms, however, can be ignored in practice. Customers require that the
U2000 be able to manage object status and support project alarming function to
avoid impact on network operation by alarm generating and reporting.

Procedure
1. Choose Fault > Configure Construction Task from the main menu.
2. In the Configure Construction Task window, you can perform the operations that are
listed in the following table.
3. Click Create. The Create Construction Task dialog box is displayed.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-25

4. In the Construction Task Information area, enter task information.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-26

5. In the Object List area, click Add.

6. In the dialog box that is displayed, select an object from the object tree.

7. Click OK. The object is added to the construction task.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-27

NOTE: For objects in created construction tasks, alarm maintenance status changes
automatically when the task start time or end time is due. It cannot be set manually.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-28

Right click the alarm, choose Query Construction Task to view the related
construction task.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-29

The related construction task is displayed.

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-30

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-31

Import the history alarm handling measures to the U2000 so that the system can locate and
troubleshoot similar alarms efficiently.

Prerequisite
You must be a U2000 user with public fault operator rights or higher.

Background Information
The imported maintenance experience file must be in the XML format.

Procedure
 Choose Fault > Setting > Experience from the main menu.
 In the Experience window, click Import.
 In the Open dialog box, select the maintenance experience to be imported and click
Open.
 In the Import Experience dialog box, select an import mode.
 Note:
 If you choose Update, the previous maintenance experience is overwritten by
the imported maintenance experience.
 If you choose Add, the imported maintenance experience is added to the
existing maintenance experience.
 Click OK.
 Alternatively, on the Alarm/Event Name navigation tree, select the alarm for which
the maintenance experience is recorded, and click Modify.
 In the Modify Experience dialog box, enter the experience of processing the alarm.
 Click OK.
Confidential Information of Huawei. No Spreading Without
Permission
iManager U2000 Fault Management P-32

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-33

Masking alarms refers to that the U2000 does not receive alarms from a specified
object. When the device is maintained, tested, or deployed, many alarms may be
reported. You can set the alarm or event masking conditions to mask the required
alarms or events, so that these alarms or events are neither displayed nor saved. You
can select an alarm or event masking mode to fast mask the same alarms that are
reported subsequently.

Prerequisite
You must be a U2000 user with public fault operator rights or higher.

Background Information
An alarm is masked based on its original attribute before redefinition. Therefore, if
both the alarm redefinition and alarm masking are set for an alarm, the alarm is first
masked and then redefined.

Procedure
 Choose Fault > Setting > Mask Rule from the main menu.
 In the Mask Rule window, click Add. A new alarm or event masking record is
displayed.
 Set the relevant parameters of the alarm or event masking record.
 Set whether to mask equipment alarms or events.
 Click next to the Mask Condition field. In the Add Alarm Mask Rule dialog
Confidential Information
box, set basic attributes. of Huawei. No Spreading Without
Permission
 iManager U2000 Fault Management P-34

1. Set the alarm or event sources. Click OK.

2. Set the efficient start time and end time, where the start time cannot be later than
the end time.
3. Set the duration time and memo.
4. Click Apply.

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-35

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-36

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-37

Alarm masking instance:

Shut down a physical port of the device. The device generates a link down alarm and
reports the alarm to the U2000.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-38

Enable the alarm masking function to mask the link down alarm. Then, shut down
the physical port of the device and view the alarm display information on the U2000.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-39

An alarm indicating the link down status is not displayed on the U2000.

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-40

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-41

Correlative Alarms or Events

 Correlative alarms or events are alarms or events that are generated due to
correlative factors, where an alarm or event is the root cause alarm of other
alarms or events.
 Certain faults or conditions always cause the generation of many alarms or
events. Certain correlative alarms or events affect fault locating and analysis
of maintenance engineers. You can set certain conditions based on features of
correlative alarms or events, such as generation time and physical location.
The purpose is to lower the severity of required alarms or events or directly
mask them.
 The correlative alarm analysis enables the U2000 to analyze alarms reported
by devices based on certain rules and modify alarm severities or mask alarms
based on the settings.

If the bell icon is one-bell, this indicates it is a root alarm. There is some correlative
alarm caused by this one.

If the bell icon is two-bell, this indicates it is a correlative alarm.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-42

Right click the root alarm, choose Query Correlative Alarms.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-43

The Correlative Alarms table is shown.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-44

Procedure
1. Choose Fault > Setting > Correlation from the main menu.
2. On the Correlation Analysis tab page in the Correlation window, click Add. A new
alarm or event correlative analysis rule is displayed.
3. Set the parameters of the alarm or event correlative analysis.
4. Set whether to enable the alarm or event correlative analysis function.
5. Click next to the Correlative alarm field. In the Select Alarm dialog box, select the
alarm or event for correlative analysis and click OK. Correlative alarm or event 1
must be set. Correlative alarm or event 2 can be entered optionally.
6. Select an action from the Action drop-down list.
7. Select the value corresponding to the action from the Value drop-down list.
8. Click Next. The Create a Correlation Rule window is displayed.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-45

9. Click Property to set the correlative analysis property.

10. Click Value to set the specific object value of the property.
11. Click Next to set the analysis period, priority, demo of the correlative analysis rule
and whether to enable the property.

Confidential Information of Huawei. No Spreading Without

Permission
 iManager U2000 Fault Management P-46

12. Click Finish.

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-47

Confidential Information of Huawei. No Spreading Without

Permission
iManager U2000 Fault Management P-48

Confidential Information of Huawei. No Spreading Without

Permission